Added basic tweet reply function.

app/assets/javascripts/app/controllers/ticket_zoom/article_actions.coffee

@@ -2,8 +2,10 @@ class App.TicketZoomArticleActions extends App.Controller
   events:
     'click [data-type=public]':                    'publicInternal'
     'click [data-type=internal]':                  'publicInternal'
-    'click [data-type=reply]':    'reply'
-    'click [data-type=replyAll]': 'replyAll'
+    'click [data-type=emailReply]':                'emailReply'
+    'click [data-type=emailReplyAll]':             'emailReplyAll'
+    'click [data-type=twitterStatusReply]':        'twitterStatusReply'
+    'click [data-type=twitterDirectMessageReply]': 'twitterDirectMessageReply'
 
   constructor: ->
     super
@@ -68,7 +70,7 @@ class App.TicketZoomArticleActions extends App.Controller
     if article.type.name is 'email' || article.type.name is 'phone' || article.type.name is 'web'
       actions.push {
         name: 'reply'
-        type: 'reply'
+        type: 'emailReply'
         icon: 'reply'
         href: '#'
       }
@@ -90,10 +92,18 @@ class App.TicketZoomArticleActions extends App.Controller
       if recipients.length > 1
         actions.push {
           name: 'reply all'
-          type: 'replyAll'
+          type: 'emailReplyAll'
           icon: 'reply-all'
           href: '#'
         }
+    if article.type.name is 'twitter status'
+      actions.push {
+        name: 'reply'
+        type: 'twitterStatusReply'
+        icon: 'reply'
+        href: '#'
+      }
+
     actions.push {
       name: 'split'
       type: 'split'
@@ -102,10 +112,7 @@ class App.TicketZoomArticleActions extends App.Controller
     }
     actions
 
-  replyAll: (e) =>
-    @reply(e, true)
-
-  reply: (e, all = false) =>
+  twitterStatusReply: (e) =>
     e.preventDefault()
 
     # get reference article
@@ -114,7 +121,74 @@ class App.TicketZoomArticleActions extends App.Controller
     type       = App.TicketArticleType.find(article.type_id)
     customer   = App.User.find(article.created_by_id)
 
-    @el.closest('.article-add').ScrollTo()
+    @scrollToCompose()
+
+    # empty form
+    articleNew = {
+      to:          ''
+      cc:          ''
+      body:        ''
+      in_reply_to: ''
+    }
+
+    if article.message_id
+      articleNew.in_reply_to = article.message_id
+
+    # get current body
+    body = @el.closest('.ticketZoom').find('.article-add [data-name="body"]').html() || ''
+    articleNew.body = body
+
+    to = customer.accounts['twitter'].username || customer.accounts['twitter'].uid
+    recipient = "@#{to} "
+
+    if !body
+      articleNew.body = recipient
+
+    if body && !body.match("@#{to}")
+      articleNew.body = "#{recipient}#{articleNew.body}"
+
+
+    App.Event.trigger('ui::ticket::setArticleType', { ticket: @ticket, type: type, article: articleNew } )
+
+  twitterDirectMessageReply: (e) =>
+    e.preventDefault()
+
+    # get reference article
+    article_id = $(e.target).parents('[data-id]').data('id')
+    article    = App.TicketArticle.fullLocal(article_id)
+    type       = App.TicketArticleType.find(article.type_id)
+    customer   = App.User.find(article.created_by_id)
+
+    @scrollToCompose()
+
+    # empty form
+    articleNew = {
+      to:          ''
+      cc:          ''
+      body:        ''
+      in_reply_to: ''
+    }
+
+    if article.message_id
+      articleNew.in_reply_to = article.message_id
+
+    articleNew.to = customer.accounts['twitter'].username || customer.accounts['twitter'].uid
+
+    App.Event.trigger('ui::ticket::setArticleType', { ticket: @ticket, type: type, article: articleNew } )
+
+  emailReplyAll: (e) =>
+    @emailReply(e, true)
+
+  emailReply: (e, all = false) =>
+    e.preventDefault()
+
+    # get reference article
+    article_id = $(e.target).parents('[data-id]').data('id')
+    article    = App.TicketArticle.fullLocal(article_id)
+    type       = App.TicketArticleType.find(article.type_id)
+    customer   = App.User.find(article.created_by_id)
+
+    @scrollToCompose()
 
     # empty form
     articleNew = {
@@ -129,19 +203,7 @@ class App.TicketZoomArticleActions extends App.Controller
     if article.message_id
       articleNew.in_reply_to = article.message_id
 
-    if type.name is 'twitter status'
-
-      # set to in body
-      to = customer.accounts['twitter'].username || customer.accounts['twitter'].uid
-      articleNew.body = '@' + to
-
-    else if type.name is 'twitter direct-message'
-
-      # show to
-      to = customer.accounts['twitter'].username || customer.accounts['twitter'].uid
-      articleNew.to = to
-
-    else if type.name is 'email' || type.name is 'phone' || type.name is 'web'
+    if type.name is 'email' || type.name is 'phone' || type.name is 'web'
 
       if article.sender.name is 'Agent'
         articleNew.to = article.to
@@ -210,4 +272,10 @@ class App.TicketZoomArticleActions extends App.Controller
 
     articleNew.body = body
 
+    type = App.TicketArticleType.findByAttribute(name:'email')
+
     App.Event.trigger('ui::ticket::setArticleType', { ticket: @ticket, type: type, article: articleNew } )
+
+  scrollToCompose: =>
+    @el.closest('.content').find('.article-add').ScrollTo()
+

app/assets/javascripts/app/controllers/ticket_zoom/article_new.coffee

@@ -84,7 +84,6 @@ class App.TicketZoomArticleNew extends App.Controller
     # set article type and expand text area
     @bind('ui::ticket::setArticleType', (data) =>
       return if data.ticket.id isnt @ticket_id
-      #@setArticleType(data.type.name)
 
       @openTextarea(null, true)
       for key, value of data.article
@@ -94,7 +93,7 @@ class App.TicketZoomArticleNew extends App.Controller
           @$('[name="' + key + '"]').val(value)
 
       # preselect article type
-      @setArticleType('email')
+      @setArticleType(data.type.name)
     )
 
     # reset new article screen

app/models/avatar.rb

@@ -8,12 +8,11 @@ class Avatar < ApplicationModel
 add an avatar based on auto detection (email address)
 
   Avatar.auto_detection(
-    :object        => 'User',
-    :o_id          => user.id,
-    :url           => 'somebody@example.com',
-    :source        => 'web',
-    :updated_by_id => 1,
-    :created_by_id => 1,
+    object: 'User',
+    o_id: user.id,
+    url: 'somebody@example.com',
+    updated_by_id: 1,
+    created_by_id: 1,
   )
 
 =end
@@ -41,20 +40,20 @@ add an avatar based on auto detection (email address)
 add a avatar
 
   Avatar.add(
-    :object  => 'User',
-    :o_id    => user.id,
-    :default => true,
-    :full    => {
-      :content   => '...',
-      :mime_type => 'image/png',
+    object: 'User',
+    o_id: user.id,
+    default: true,
+    full: {
+      content: '...',
+      mime_type: 'image/png',
     },
-    :resize           => {
-      :content   => '...',
-      :mime_type => 'image/png',
+    resize: {
+      content: '...',
+      mime_type: 'image/png',
     },
-    :source        => 'web',
-    :updated_by_id => 1,
-    :created_by_id => 1,
+    source: 'web',
+    updated_by_id: 1,
+    created_by_id: 1,
   )
 
 =end

app/models/observer/ticket/article/communicate_twitter.rb

@@ -1,8 +1,5 @@
 # Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
 
-# http://stem.ps/rails/2015/01/25/ruby-gotcha-toplevel-constant-referenced-by.html
-require 'channel/driver/twitter'
-
 class Observer::Ticket::Article::CommunicateTwitter < ActiveRecord::Observer
   observe 'ticket::_article'
 
@@ -28,9 +25,26 @@ class Observer::Ticket::Article::CommunicateTwitter < ActiveRecord::Observer
     tweet = channel.deliver(
       type:        type['name'],
       to:          record.to,
-      body:        record.body,
+      body:        record.body.html2text,
       in_reply_to: record.in_reply_to
     )
+
+    # fill article with tweet info
+    record.from = tweet.user.screen_name
+    if tweet.user_mentions
+      to = ''
+      twitter_mention_ids = []
+      tweet.user_mentions.each {|user|
+        if to != ''
+          to += ' '
+        end
+        to += "@#{user.screen_name}"
+        twitter_mention_ids.push user.id
+      }
+      record.to = to
+      record.preferences[:twitter_mention_ids] = twitter_mention_ids
+    end
+
     record.message_id = tweet.id
     record.save
   end

lib/tweet.rb

@@ -68,6 +68,24 @@ class Tweet
       user = User.create(user_data)
     end
 
+    if user_data[:image_source]
+      avatar = Avatar.add(
+        object: 'User',
+        o_id: user.id,
+        url: user_data[:image_source],
+        source: 'twitter',
+        deletable: true,
+        updated_by_id: user.id,
+        created_by_id: user.id,
+      )
+
+      # update user link
+      if avatar && user.image != avatar.store_hash
+        user.image = avatar.store_hash
+        user.save
+      end
+    end
+
     # create or update authorization
     auth_data = {
       uid:      tweet_user.id,
@@ -81,8 +99,6 @@ class Tweet
       Authorization.create(auth_data)
     end
 
-    UserInfo.current_user_id = user.id
-
     user
   end
 
@@ -112,6 +128,8 @@ class Tweet
       end
     end
 
+    UserInfo.current_user_id = user.id
+
     Ticket.create(
       customer_id: user.id,
       title:       "#{tweet.text[0, 37]}...",
@@ -148,12 +166,14 @@ class Tweet
       from = tweet.sender.screen_name
     elsif tweet.class == Twitter::Tweet
       article_type = 'twitter status'
-      from = tweet.in_reply_to_screen_name
+      from = tweet.user.screen_name
       in_reply_to = tweet.in_reply_to_status_id
     else
       fail "Unknown tweet type '#{tweet.class}'"
     end
 
+    UserInfo.current_user_id = user.id
+
     Ticket::Article.create(
       from:        from,
       to:          to,

test/browser/agent_ticket_actions_level5_test.rb

@@ -243,7 +243,7 @@ class AgentTicketActionLevel5Test < TestCase
 
     # execute reply
     click(
-      css: '.active [data-type="reply"]',
+      css: '.active [data-type="emailReply"]',
     )
 
     # check if signature exists
@@ -267,7 +267,7 @@ class AgentTicketActionLevel5Test < TestCase
     # execute reply
     sleep 5 # time to recognice form changes
     click(
-      css: '.active [data-type="reply"]',
+      css: '.active [data-type="emailReply"]',
     )
 
     # check if signature exists

test/browser/agent_ticket_actions_level7_test.rb

@@ -35,11 +35,11 @@ class AgentTicketActionLevel7Test < TestCase
     # scroll to reply - needed for chrome
     scroll_to(
       position: 'botton',
-      css:      '.content.active [data-type="reply"]',
+      css:      '.content.active [data-type="emailReply"]',
     )
 
     # click reply
-    click( css: '.content.active [data-type="reply"]' )
+    click( css: '.content.active [data-type="emailReply"]' )
 
     # check body
     watch_for(
@@ -58,11 +58,11 @@ class AgentTicketActionLevel7Test < TestCase
     # scroll to reply - needed for chrome
     scroll_to(
       position: 'botton',
-      css:      '.content.active [data-type="reply"]',
+      css:      '.content.active [data-type="emailReply"]',
     )
 
     # click reply
-    click( css: '.content.active [data-type="reply"]' )
+    click( css: '.content.active [data-type="emailReply"]' )
 
     # check body
     watch_for(