Update overviews.

db/migrate/20140608000002_update_ticket_replace2.rb

@@ -0,0 +1,177 @@
+class UpdateTicketReplace2 < ActiveRecord::Migration
+  def up
+    Overview.destroy_all
+UserInfo.current_user_id = 1
+overview_role = Role.where( :name => 'Agent' ).first
+Overview.create_if_not_exists(
+  :name       => 'My assigned Tickets',
+  :link       => 'my_assigned',
+  :prio       => 1000,
+  :role_id    => overview_role.id,
+  :condition  => {
+    'tickets.state_id' => [ 1,2,3 ],
+    'tickets.owner_id' => 'current_user.id',
+  },
+  :order => {
+    :by        => 'created_at',
+    :direction => 'ASC',
+  },
+  :view => {
+    :d => [ 'title', 'customer', 'state', 'group', 'created_at' ],
+    :s => [ 'number', 'title', 'customer', 'state', 'priority', 'group', 'created_at' ],
+    :m => [ 'number', 'title', 'customer', 'state', 'priority', 'group', 'created_at' ],
+    :view_mode_default => 's',
+  },
+)
+
+Overview.create_if_not_exists(
+  :name       => 'Unassigned & Open Tickets',
+  :link       => 'all_unassigned',
+  :prio       => 1001,
+  :role_id    => overview_role.id,
+  :condition  => {
+    'tickets.state_id' => [1,2,3],
+    'tickets.owner_id' => 1,
+  },
+  :order => {
+    :by        => 'created_at',
+    :direction => 'ASC',
+  },
+  :view => {
+    :d => [ 'title', 'customer', 'state', 'group', 'created_at' ],
+    :s => [ 'number', 'title', 'customer', 'state', 'priority', 'group', 'created_at' ],
+    :m => [ 'number', 'title', 'customer', 'state', 'priority', 'group', 'created_at' ],
+    :view_mode_default => 's',
+  },
+)
+
+Overview.create_if_not_exists(
+  :name       => 'All Open Tickets',
+  :link       => 'all_open',
+  :prio       => 1002,
+  :role_id    => overview_role.id,
+  :condition  => {
+    'tickets.state_id' => [1,2,3],
+  },
+  :order => {
+    :by        => 'created_at',
+    :direction => 'ASC',
+  },
+  :view => {
+    :d => [ 'title', 'customer', 'state', 'group', 'created_at' ],
+    :s => [ 'number', 'title', 'customer', 'state', 'priority', 'group', 'created_at' ],
+    :m => [ 'number', 'title', 'customer', 'state', 'priority', 'group', 'created_at' ],
+    :view_mode_default => 's',
+  },
+)
+
+Overview.create_if_not_exists(
+  :name       => 'Escalated Tickets',
+  :link       => 'all_escalated',
+  :prio       => 1010,
+  :role_id    => overview_role.id,
+  :condition  => {
+    'tickets.escalation_time' =>{ 'direction' => 'before', 'count'=> 5, 'area' => 'minute' },
+  },
+  :order => {
+    :by        => 'escalation_time',
+    :direction => 'ASC',
+  },
+  :view => {
+    :d => [ 'title', 'customer', 'state', 'group', 'owner', 'escalation_time' ],
+    :s => [ 'number', 'title', 'customer', 'state', 'priority', 'group', 'owner', 'escalation_time' ],
+    :m => [ 'number', 'title', 'customer', 'state', 'priority', 'group', 'owner', 'escalation_time' ],
+    :view_mode_default => 's',
+  },
+)
+
+Overview.create_if_not_exists(
+  :name       => 'My pending reached Tickets',
+  :link       => 'my_pending_reached',
+  :prio       => 1020,
+  :role_id    => overview_role.id,
+  :condition  => {
+    'tickets.state_id' => [3],
+    'tickets.owner_id' => 'current_user.id',
+  },
+  :order => {
+    :by        => 'created_at',
+    :direction => 'ASC',
+  },
+  :view => {
+    :d => [ 'title', 'customer', 'state', 'group', 'created_at' ],
+    :s => [ 'number', 'title', 'customer', 'state', 'priority', 'group', 'created_at' ],
+    :m => [ 'number', 'title', 'customer', 'state', 'priority', 'group', 'created_at' ],
+    :view_mode_default => 's',
+  },
+)
+
+Overview.create_if_not_exists(
+  :name       => 'All Tickets',
+  :link       => 'all',
+  :prio       => 9003,
+  :role_id    => overview_role.id,
+  :condition  => {
+#      'tickets.state_id' => [3],
+#      'tickets.owner_id'        => current_user.id,
+  },
+  :order => {
+    :by        => 'created_at',
+    :direction => 'ASC',
+  },
+  :view => {
+    :s => [ 'title', 'customer', 'state', 'group', 'created_at' ],
+    :s => [ 'number', 'title', 'customer', 'state', 'priority', 'group', 'created_at' ],
+    :m => [ 'number', 'title', 'customer', 'state', 'priority', 'group', 'created_at' ],
+    :view_mode_default => 's',
+  },
+)
+
+overview_role = Role.where( :name => 'Customer' ).first
+Overview.create_if_not_exists(
+  :name       => 'My Tickets',
+  :link       => 'my_tickets',
+  :prio       => 1000,
+  :role_id    => overview_role.id,
+  :condition  => {
+    'tickets.state_id' => [ 1,2,3,4,6 ],
+    'tickets.customer_id'     => 'current_user.id',
+  },
+  :order => {
+    :by        => 'created_at',
+    :direction => 'DESC',
+  },
+  :view => {
+    :d => [ 'title', 'customer', 'state', 'created_at' ],
+    :s => [ 'number', 'title', 'state', 'priority', 'created_at' ],
+    :m => [ 'number', 'title', 'state', 'priority', 'created_at' ],
+    :view_mode_default => 's',
+  },
+)
+Overview.create_if_not_exists(
+  :name                => 'My Organization Tickets',
+  :link                => 'my_organization_tickets',
+  :prio                => 1100,
+  :role_id             => overview_role.id,
+  :organization_shared => true,
+  :condition => {
+    'tickets.state_id' => [ 1,2,3,4,6 ],
+    'tickets.organization_id' => 'current_user.organization_id',
+  },
+  :order => {
+    :by        => 'created_at',
+    :direction => 'DESC',
+  },
+  :view => {
+    :d => [ 'title', 'customer', 'state', 'created_at' ],
+    :s => [ 'number', 'title', 'customer', 'state', 'priority', 'created_at' ],
+    :m => [ 'number', 'title', 'state', 'priority', 'created_at' ],
+    :view_mode_default => 's',
+  },
+)
+
+  end
+
+  def down
+  end
+end