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Added info about removage of the template to prevent issues that are hard to handle.

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Thorsten Eckel 2017-10-18 15:29:53 +02:00
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.github/ISSUE_TEMPLATE.md vendored
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@ -5,6 +5,7 @@ Hi there - thanks for filling an issue. Please ensure the following things befor
- Make sure to use the latest version of Zammad if possible - Make sure to use the latest version of Zammad if possible
- Add the `log/production.log` file from your system. Attention: Make sure no confidential data is in it! - Add the `log/production.log` file from your system. Attention: Make sure no confidential data is in it!
- Please write the issue in english - Please write the issue in english
- Don't remove the template - otherwise we will close the issue without further comments
Note: We always do our best. Unfortunately, sometimes the requests are too much and we can't handle everything at once. If you want to prioritize/escalate your issue, you can do so by means of a support contract (see https://zammad.com/pricing#selfhosted). Note: We always do our best. Unfortunately, sometimes the requests are too much and we can't handle everything at once. If you want to prioritize/escalate your issue, you can do so by means of a support contract (see https://zammad.com/pricing#selfhosted).