Improved show average, is now related to total based on user permissions.
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1 changed files with 5 additions and 2 deletions
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@ -24,7 +24,7 @@ class Stats::TicketLoadMeasure
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load_measure_precent = ( count.to_f / (total.to_f/100) ).round(1)
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end
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{
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used_for_average: count,
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used_for_average: load_measure_precent,
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average_per_agent: average,
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percent: load_measure_precent,
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state: state,
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@ -42,7 +42,7 @@ class Stats::TicketLoadMeasure
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return result
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end
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in_percent = ( result[:used_for_average].to_f / (result[:total].to_f/100) ).round(1)
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in_percent = ( result[:used_for_average].to_f / (result[:average_per_agent].to_f/100) ).round(1)
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result[:average_per_agent_in_percent] = in_percent
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if in_percent >= 90
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result[:state] = 'supergood'
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@ -56,6 +56,9 @@ class Stats::TicketLoadMeasure
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result[:state] = 'superbad'
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end
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# convert result[:used_for_average] in percent to related total
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result[:average_per_agent] = ( (result[:total].to_f/100) * result[:used_for_average] ).round(1)
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result
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end
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