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Moved to new history api.

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This commit is contained in:
Martin Edenhofer 2013-09-29 22:57:55 +02:00
parent 097b24a07e
commit 0f9eda18be
1 changed files with 15 additions and 16 deletions
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31
app/models/ticket/escalation.rb
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@ -167,7 +167,7 @@ def escalation_calculation_get_sla
sla_selected = nil
sla_list = Cache.get( 'SLA::List::Active' )
if sla_list == nil
sla_list = Sla.where( :active => true ).all
sla_list = Sla.where( :active => true )
Cache.write( 'SLA::List::Active', sla_list, { :expires_in => 1.hour } )
end
sla_list.each {|sla|
@ -221,53 +221,52 @@ def escalation_calculation_get_sla
history_list.each { |history_item|
# ignore if it isn't a state change
next if !history_item.history_attribute_id
history_attribute = History::Attribute.lookup( :id => history_item.history_attribute_id );
next if history_attribute.name != 'ticket_state'
next if !history_item['attribute']
next if history_item['attribute'] != 'ticket_state'
# ignore all newer state before start_time
next if history_item.created_at < start_time
next if history_item['created_at'] < start_time
# ignore all older state changes after end_time
next if last_state_change && last_state_change > end_time
# if created_at is later then end_time, use end_time as last time
if history_item.created_at > end_time
history_item.created_at = end_time
if history_item['created_at'] > end_time
history_item['created_at'] = end_time
end
# get initial state and time
if !last_state
last_state = history_item.value_from
last_state = history_item['value_from']
last_state_change = start_time
end
# check if time need to be counted
counted = true
if history_item.value_from == 'pending'
if history_item['value_from'] == 'pending'
counted = false
elsif history_item.value_from == 'close'
elsif history_item['value_from'] == 'close'
counted = false
end
diff = escalation_time_diff( last_state_change, history_item.created_at, sla_selected )
diff = escalation_time_diff( last_state_change, history_item['created_at'], sla_selected )
if counted
puts "Diff count #{history_item.value_from} -> #{history_item.value_to} / #{last_state_change} -> #{history_item.created_at}"
puts "Diff count #{history_item['value_from']} -> #{history_item['value_to']} / #{last_state_change} -> #{history_item['created_at']}"
total_time_without_pending = total_time_without_pending + diff
else
puts "Diff not count #{history_item.value_from} -> #{history_item.value_to} / #{last_state_change} -> #{history_item.created_at}"
puts "Diff not count #{history_item['value_from']} -> #{history_item['value_to']} / #{last_state_change} -> #{history_item['created_at']}"
end
total_time = total_time + diff
if history_item.value_to == 'pending'
if history_item['value_to'] == 'pending'
last_state_is_pending = true
else
last_state_is_pending = false
end
# remember for next loop last state
last_state = history_item.value_to
last_state_change = history_item.created_at
last_state = history_item['value_to']
last_state_change = history_item['created_at']
}
# if last state isnt pending, count rest