From 0fd75fa4827d7e1c893ec8fced18de022bdad82f Mon Sep 17 00:00:00 2001 From: Thorsten Eckel Date: Wed, 26 Apr 2017 13:28:32 +0200 Subject: [PATCH] Moved seeds to own files and call them in a loop to restructure them and make separate executions (for resetting purposes) possible. --- db/seeds.rb | 5767 +------------------------ db/seeds/channels.rb | 27 + db/seeds/chats.rb | 8 + db/seeds/community_user_resources.rb | 44 + db/seeds/groups.rb | 8 + db/seeds/karma_activities.rb | 66 + db/seeds/links.rb | 6 + db/seeds/macros.rb | 18 + db/seeds/networks.rb | 100 + db/seeds/object_manager_attributes.rb | 1667 +++++++ db/seeds/overviews.rb | 216 + db/seeds/permissions.rb | 361 ++ db/seeds/report_profiles.rb | 7 + db/seeds/roles.rb | 33 + db/seeds/schedulers.rb | 167 + db/seeds/settings.rb | 2798 ++++++++++++ db/seeds/signatures.rb | 14 + db/seeds/ticket_article_senders.rb | 3 + db/seeds/ticket_article_types.rb | 12 + db/seeds/ticket_priorities.rb | 3 + db/seeds/ticket_state_types.rb | 7 + db/seeds/ticket_states.rb | 44 + db/seeds/triggers.rb | 110 + db/seeds/user_nr_1.rb | 12 + 24 files changed, 5745 insertions(+), 5753 deletions(-) create mode 100644 db/seeds/channels.rb create mode 100644 db/seeds/chats.rb create mode 100644 db/seeds/community_user_resources.rb create mode 100644 db/seeds/groups.rb create mode 100644 db/seeds/karma_activities.rb create mode 100644 db/seeds/links.rb create mode 100644 db/seeds/macros.rb create mode 100644 db/seeds/networks.rb create mode 100644 db/seeds/object_manager_attributes.rb create mode 100644 db/seeds/overviews.rb create mode 100644 db/seeds/permissions.rb create mode 100644 db/seeds/report_profiles.rb create mode 100644 db/seeds/roles.rb create mode 100644 db/seeds/schedulers.rb create mode 100644 db/seeds/settings.rb create mode 100644 db/seeds/signatures.rb create mode 100644 db/seeds/ticket_article_senders.rb create mode 100644 db/seeds/ticket_article_types.rb create mode 100644 db/seeds/ticket_priorities.rb create mode 100644 db/seeds/ticket_state_types.rb create mode 100644 db/seeds/ticket_states.rb create mode 100644 db/seeds/triggers.rb create mode 100644 db/seeds/user_nr_1.rb diff --git a/db/seeds.rb b/db/seeds.rb index 2f20b8227..885aa4407 100644 --- a/db/seeds.rb +++ b/db/seeds.rb @@ -10,5759 +10,19 @@ # clear old caches to start from scratch Cache.clear -Setting.create_if_not_exists( - title: 'Application secret', - name: 'application_secret', - area: 'Core', - description: 'Defines the random application secret.', - options: {}, - state: SecureRandom.hex(128), - preferences: { - permission: ['admin'], - }, - frontend: false -) -Setting.create_if_not_exists( - title: 'System Init Done', - name: 'system_init_done', - area: 'Core', - description: 'Defines if application is in init mode.', - options: {}, - state: false, - preferences: { online_service_disable: true }, - frontend: true -) -Setting.create_if_not_exists( - title: 'App Version', - name: 'app_version', - area: 'Core::WebApp', - description: 'Only used internally to propagate current web app version to clients.', - options: {}, - state: '', - preferences: { online_service_disable: true }, - frontend: false -) -Setting.create_if_not_exists( - title: 'Maintenance Mode', - name: 'maintenance_mode', - area: 'Core::WebApp', - description: 'Enable or disable the maintenance mode of Zammad. If enabled, all non-administrators get logged out and only administrators can start a new session.', - options: {}, - state: false, - preferences: { - permission: ['admin.maintenance'], - }, - frontend: true -) -Setting.create_if_not_exists( - title: 'Maintenance Login', - name: 'maintenance_login', - area: 'Core::WebApp', - description: 'Put a message on the login page. To change it, click on the text area below and change it inline.', - options: {}, - state: false, - preferences: { - permission: ['admin.maintenance'], - }, - frontend: true -) -Setting.create_if_not_exists( - title: 'Maintenance Login', - name: 'maintenance_login_message', - area: 'Core::WebApp', - description: 'Message for login page.', - options: {}, - state: 'Something about to share. Click here to change.', - preferences: { - permission: ['admin.maintenance'], - }, - frontend: true -) -Setting.create_if_not_exists( - title: 'Developer System', - name: 'developer_mode', - area: 'Core::Develop', - description: 'Defines if application is in developer mode (useful for developer, all users have the same password, password reset will work without email delivery).', - options: {}, - state: false, - preferences: { online_service_disable: true }, - frontend: true -) -Setting.create_if_not_exists( - title: 'Online Service', - name: 'system_online_service', - area: 'Core', - description: 'Defines if application is used as online service.', - options: {}, - state: false, - preferences: { online_service_disable: true }, - frontend: true -) -Setting.create_if_not_exists( - title: 'Product Name', - name: 'product_name', - area: 'System::Branding', - description: 'Defines the name of the application, shown in the web interface, tabs and title bar of the web browser.', - options: { - form: [ - { - display: '', - null: false, - name: 'product_name', - tag: 'input', - }, - ], - }, - preferences: { - render: true, - prio: 1, - placeholder: true, - permission: ['admin.branding'], - }, - state: 'Zammad Helpdesk', - frontend: true -) -Setting.create_if_not_exists( - title: 'Logo', - name: 'product_logo', - area: 'System::Branding', - description: 'Defines the logo of the application, shown in the web interface.', - options: { - form: [ - { - display: '', - null: false, - name: 'product_logo', - tag: 'input', - }, - ], - }, - preferences: { - prio: 3, - controller: 'SettingsAreaLogo', - permission: ['admin.branding'], - }, - state: 'logo.svg', - frontend: true -) -Setting.create_if_not_exists( - title: 'Organization', - name: 'organization', - area: 'System::Branding', - description: 'Will be shown in the app and is included in email footers.', - options: { - form: [ - { - display: '', - null: false, - name: 'organization', - tag: 'input', - }, - ], - }, - state: '', - preferences: { - prio: 2, - placeholder: true, - permission: ['admin.branding'], - }, - frontend: true -) -Setting.create_or_update( - title: 'Pretty Date', - name: 'pretty_date_format', - area: 'System::Branding', - description: 'Defines pretty date format.', - options: { - form: [ - { - display: '', - null: false, - name: 'pretty_date_format', - tag: 'select', - options: { - 'relative': 'relative - e. g. "2 hours ago" or "2 days and 15 minutes ago"', - 'absolute': 'absolute - e. g. "Monday 09:30" or "Tuesday 23. Feb 14:20"', - }, - }, - ], - }, - preferences: { - render: true, - prio: 10, - permission: ['admin.branding'], - }, - state: 'relative', - frontend: true -) -options = {} -(10..99).each { |item| - options[item] = item -} -system_id = rand(10..99) -Setting.create_if_not_exists( - title: 'SystemID', - name: 'system_id', - area: 'System::Base', - description: 'Defines the system identifier. Every ticket number contains this ID. This ensures that only tickets which belong to your system will be processed as follow-ups (useful when communicating between two instances of Zammad).', - options: { - form: [ - { - display: '', - null: true, - name: 'system_id', - tag: 'select', - options: options, - }, - ], - }, - state: system_id, - preferences: { - online_service_disable: true, - placeholder: true, - authentication: true, - permission: ['admin.system'], - }, - frontend: true -) -Setting.create_if_not_exists( - title: 'Fully Qualified Domain Name', - name: 'fqdn', - area: 'System::Base', - description: 'Defines the fully qualified domain name of the system. This setting is used as a variable, #{setting.fqdn} which is found in all forms of messaging used by the application, to build links to the tickets within your system.', - options: { - form: [ - { - display: '', - null: false, - name: 'fqdn', - tag: 'input', - }, - ], - }, - state: 'zammad.example.com', - preferences: { - online_service_disable: true, - placeholder: true, - permission: ['admin.system'], - }, - frontend: true -) -Setting.create_if_not_exists( - title: 'Websocket port', - name: 'websocket_port', - area: 'System::WebSocket', - description: 'Defines the port of the websocket server.', - options: { - form: [ - { - display: '', - null: false, - name: 'websocket_port', - tag: 'input', - }, - ], - }, - state: '6042', - preferences: { online_service_disable: true }, - frontend: true -) -Setting.create_if_not_exists( - title: 'HTTP type', - name: 'http_type', - area: 'System::Base', - description: 'Define the http protocol of your instance.', - options: { - form: [ - { - display: '', - null: true, - name: 'http_type', - tag: 'select', - options: { - 'https' => 'https', - 'http' => 'http', - }, - }, - ], - }, - state: 'http', - preferences: { - online_service_disable: true, - placeholder: true, - permission: ['admin.system'], - }, - frontend: true -) - -Setting.create_if_not_exists( - title: 'Storage Mechanism', - name: 'storage_provider', - area: 'System::Storage', - description: '"Database" stores all attachments in the database (not recommended for storing large amounts of data). "Filesystem" stores the data in the filesystem. You can switch between the modules even on a system that is already in production without any loss of data.', - options: { - form: [ - { - display: '', - null: true, - name: 'storage_provider', - tag: 'select', - tranlate: true, - options: { - 'DB' => 'Database', - 'File' => 'Filesystem', - }, - }, - ], - }, - state: 'DB', - preferences: { - controller: 'SettingsAreaStorageProvider', - online_service_disable: true, - permission: ['admin.system'], - }, - frontend: false -) - -Setting.create_if_not_exists( - title: 'Image Service', - name: 'image_backend', - area: 'System::Services', - description: 'Defines the backend for user and organization image lookups.', - options: { - form: [ - { - display: '', - null: true, - name: 'image_backend', - tag: 'select', - options: { - '' => '-', - 'Service::Image::Zammad' => 'Zammad Image Service', - }, - }, - ], - }, - state: 'Service::Image::Zammad', - preferences: { - prio: 1, - permission: ['admin.system'], - }, - frontend: false -) - -Setting.create_if_not_exists( - title: 'Geo IP Service', - name: 'geo_ip_backend', - area: 'System::Services', - description: 'Defines the backend for geo IP lookups. Shows also location of an IP address if an IP address is shown.', - options: { - form: [ - { - display: '', - null: true, - name: 'geo_ip_backend', - tag: 'select', - options: { - '' => '-', - 'Service::GeoIp::Zammad' => 'Zammad GeoIP Service', - }, - }, - ], - }, - state: 'Service::GeoIp::Zammad', - preferences: { - prio: 2, - permission: ['admin.system'], - }, - frontend: false -) - -Setting.create_if_not_exists( - title: 'Geo Location Service', - name: 'geo_location_backend', - area: 'System::Services', - description: 'Defines the backend for geo location lookups to store geo locations for addresses.', - options: { - form: [ - { - display: '', - null: true, - name: 'geo_location_backend', - tag: 'select', - options: { - '' => '-', - 'Service::GeoLocation::Gmaps' => 'Google Maps', - }, - }, - ], - }, - state: 'Service::GeoLocation::Gmaps', - preferences: { - prio: 3, - permission: ['admin.system'], - }, - frontend: false -) - -Setting.create_if_not_exists( - title: 'Geo Calendar Service', - name: 'geo_calendar_backend', - area: 'System::Services', - description: 'Defines the backend for geo calendar lookups. Used for initial calendar succession.', - options: { - form: [ - { - display: '', - null: true, - name: 'geo_calendar_backend', - tag: 'select', - options: { - '' => '-', - 'Service::GeoCalendar::Zammad' => 'Zammad GeoCalendar Service', - }, - }, - ], - }, - state: 'Service::GeoCalendar::Zammad', - preferences: { - prio: 2, - permission: ['admin.system'], - }, - frontend: false -) - -Setting.create_if_not_exists( - title: 'Proxy Settings', - name: 'proxy', - area: 'System::Network', - description: 'Address of the proxy server for http and https resources.', - options: { - form: [ - { - display: '', - null: false, - name: 'proxy', - tag: 'input', - placeholder: 'proxy.example.com:3128', - }, - ], - }, - state: '', - preferences: { - online_service_disable: true, - controller: 'SettingsAreaProxy', - prio: 1, - permission: ['admin.system'], - }, - frontend: false -) -Setting.create_if_not_exists( - title: 'Proxy User', - name: 'proxy_username', - area: 'System::Network', - description: 'Username for proxy connection.', - options: { - form: [ - { - display: '', - null: false, - name: 'proxy_username', - tag: 'input', - }, - ], - }, - state: '', - preferences: { - disabled: true, - online_service_disable: true, - prio: 2, - permission: ['admin.system'], - }, - frontend: false -) -Setting.create_if_not_exists( - title: 'Proxy Password', - name: 'proxy_password', - area: 'System::Network', - description: 'Password for proxy connection.', - options: { - form: [ - { - display: '', - null: false, - name: 'proxy_passowrd', - tag: 'input', - }, - ], - }, - state: '', - preferences: { - disabled: true, - online_service_disable: true, - prio: 3, - permission: ['admin.system'], - }, - frontend: false -) - -Setting.create_if_not_exists( - title: 'Send client stats', - name: 'ui_send_client_stats', - area: 'System::UI', - description: 'Send client stats/error message to central server to improve the usability.', - options: { - form: [ - { - display: '', - null: true, - name: 'ui_send_client_stats', - tag: 'boolean', - options: { - true => 'yes', - false => 'no', - }, - }, - ], - }, - state: false, - preferences: { - prio: 1, - permission: ['admin.system'], - }, - frontend: true -) -Setting.create_if_not_exists( - title: 'Client storage', - name: 'ui_client_storage', - area: 'System::UI', - description: 'Use client storage to cache data to enhance performance of application.', - options: { - form: [ - { - display: '', - null: true, - name: 'ui_client_storage', - tag: 'boolean', - options: { - true => 'yes', - false => 'no', - }, - }, - ], - }, - state: false, - preferences: { - prio: 2, - permission: ['admin.system'], - }, - frontend: true -) - -Setting.create_if_not_exists( - title: 'Define default visibility of new a new article', - name: 'ui_ticket_zoom_article_new_internal', - area: 'UI::TicketZoom', - description: 'Set default visibility of new a new article.', - options: { - form: [ - { - display: '', - null: true, - name: 'ui_ticket_zoom_article_new_internal', - tag: 'boolean', - translate: true, - options: { - true => 'internal', - false => 'public', - }, - }, - ], - }, - state: true, - preferences: { - prio: 1, - permission: ['admin.ui'], - }, - frontend: true -) - -Setting.create_if_not_exists( - title: 'New User Accounts', - name: 'user_create_account', - area: 'Security::Base', - description: 'Enables users to create their own account via web interface.', - options: { - form: [ - { - display: '', - null: true, - name: 'user_create_account', - tag: 'boolean', - options: { - true => 'yes', - false => 'no', - }, - }, - ], - }, - state: true, - preferences: { - permission: ['admin.security'], - }, - frontend: true -) -Setting.create_if_not_exists( - title: 'Lost Password', - name: 'user_lost_password', - area: 'Security::Base', - description: 'Activates lost password feature for users.', - options: { - form: [ - { - display: '', - null: true, - name: 'user_lost_password', - tag: 'boolean', - options: { - true => 'yes', - false => 'no', - }, - }, - ], - }, - state: true, - preferences: { - permission: ['admin.security'], - }, - frontend: true -) -Setting.create_if_not_exists( - title: 'Authentication via %s', - name: 'auth_ldap', - area: 'Security::Authentication', - description: 'Enables user authentication via %s.', - preferences: { - title_i18n: ['LDAP'], - description_i18n: ['LDAP'], - permission: ['admin.security'], - }, - state: { - adapter: 'Auth::Ldap', - host: 'localhost', - port: 389, - bind_dn: 'cn=Manager,dc=example,dc=org', - bind_pw: 'example', - uid: 'mail', - base: 'dc=example,dc=org', - always_filter: '', - always_roles: %w(Admin Agent), - always_groups: ['Users'], - sync_params: { - firstname: 'sn', - lastname: 'givenName', - email: 'mail', - login: 'mail', - }, - }, - frontend: false -) -Setting.create_if_not_exists( - title: 'Authentication via %s', - name: 'auth_twitter', - area: 'Security::ThirdPartyAuthentication', - description: 'Enables user authentication via %s. Register your app first at [%s](%s).', - options: { - form: [ - { - display: '', - null: true, - name: 'auth_twitter', - tag: 'boolean', - options: { - true => 'yes', - false => 'no', - }, - }, - ], - }, - preferences: { - controller: 'SettingsAreaSwitch', - sub: ['auth_twitter_credentials'], - title_i18n: ['Twitter'], - description_i18n: ['Twitter', 'Twitter Developer Site', 'https://dev.twitter.com/apps'], - permission: ['admin.security'], - }, - state: false, - frontend: true -) -Setting.create_if_not_exists( - title: 'Twitter App Credentials', - name: 'auth_twitter_credentials', - area: 'Security::ThirdPartyAuthentication::Twitter', - description: 'App credentials for Twitter.', - options: { - form: [ - { - display: 'Twitter Key', - null: true, - name: 'key', - tag: 'input', - }, - { - display: 'Twitter Secret', - null: true, - name: 'secret', - tag: 'input', - }, - ], - }, - state: {}, - preferences: { - permission: ['admin.security'], - }, - frontend: false -) -Setting.create_if_not_exists( - title: 'Authentication via %s', - name: 'auth_facebook', - area: 'Security::ThirdPartyAuthentication', - description: 'Enables user authentication via %s. Register your app first at [%s](%s).', - options: { - form: [ - { - display: '', - null: true, - name: 'auth_facebook', - tag: 'boolean', - options: { - true => 'yes', - false => 'no', - }, - }, - ], - }, - preferences: { - controller: 'SettingsAreaSwitch', - sub: ['auth_facebook_credentials'], - title_i18n: ['Facebook'], - description_i18n: ['Facebook', 'Facebook Developer Site', 'https://developers.facebook.com/apps/'], - permission: ['admin.security'], - }, - state: false, - frontend: true -) - -Setting.create_if_not_exists( - title: 'Facebook App Credentials', - name: 'auth_facebook_credentials', - area: 'Security::ThirdPartyAuthentication::Facebook', - description: 'App credentials for Facebook.', - options: { - form: [ - { - display: 'App ID', - null: true, - name: 'app_id', - tag: 'input', - }, - { - display: 'App Secret', - null: true, - name: 'app_secret', - tag: 'input', - }, - ], - }, - state: {}, - preferences: { - permission: ['admin.security'], - }, - frontend: false -) - -Setting.create_if_not_exists( - title: 'Authentication via %s', - name: 'auth_google_oauth2', - area: 'Security::ThirdPartyAuthentication', - description: 'Enables user authentication via %s. Register your app first at [%s](%s).', - options: { - form: [ - { - display: '', - null: true, - name: 'auth_google_oauth2', - tag: 'boolean', - options: { - true => 'yes', - false => 'no', - }, - }, - ], - }, - preferences: { - controller: 'SettingsAreaSwitch', - sub: ['auth_google_oauth2_credentials'], - title_i18n: ['Google'], - description_i18n: ['Google', 'Google API Console Site', 'https://console.developers.google.com/apis/credentials'], - permission: ['admin.security'], - }, - state: false, - frontend: true -) -Setting.create_if_not_exists( - title: 'Google App Credentials', - name: 'auth_google_oauth2_credentials', - area: 'Security::ThirdPartyAuthentication::Google', - description: 'Enables user authentication via Google.', - options: { - form: [ - { - display: 'Client ID', - null: true, - name: 'client_id', - tag: 'input', - }, - { - display: 'Client Secret', - null: true, - name: 'client_secret', - tag: 'input', - }, - ], - }, - state: {}, - preferences: { - permission: ['admin.security'], - }, - frontend: false -) - -Setting.create_if_not_exists( - title: 'Authentication via %s', - name: 'auth_linkedin', - area: 'Security::ThirdPartyAuthentication', - description: 'Enables user authentication via %s. Register your app first at [%s](%s).', - options: { - form: [ - { - display: '', - null: true, - name: 'auth_linkedin', - tag: 'boolean', - options: { - true => 'yes', - false => 'no', - }, - }, - ], - }, - preferences: { - controller: 'SettingsAreaSwitch', - sub: ['auth_linkedin_credentials'], - title_i18n: ['LinkedIn'], - description_i18n: ['LinkedIn', 'Linkedin Developer Site', 'https://www.linkedin.com/developer/apps'], - permission: ['admin.security'], - }, - state: false, - frontend: true -) -Setting.create_if_not_exists( - title: 'LinkedIn App Credentials', - name: 'auth_linkedin_credentials', - area: 'Security::ThirdPartyAuthentication::Linkedin', - description: 'Enables user authentication via LinkedIn.', - options: { - form: [ - { - display: 'App ID', - null: true, - name: 'app_id', - tag: 'input', - }, - { - display: 'App Secret', - null: true, - name: 'app_secret', - tag: 'input', - }, - ], - }, - state: {}, - preferences: { - permission: ['admin.security'], - }, - frontend: false -) - -Setting.create_if_not_exists( - title: 'Authentication via %s', - name: 'auth_github', - area: 'Security::ThirdPartyAuthentication', - description: 'Enables user authentication via %s. Register your app first at [%s](%s).', - options: { - form: [ - { - display: '', - null: true, - name: 'auth_github', - tag: 'boolean', - options: { - true => 'yes', - false => 'no', - }, - }, - ], - }, - preferences: { - controller: 'SettingsAreaSwitch', - sub: ['auth_github_credentials'], - title_i18n: ['Github'], - description_i18n: ['Github', 'Github OAuth Applications', 'https://github.com/settings/applications'], - permission: ['admin.security'], - }, - state: false, - frontend: true -) -Setting.create_if_not_exists( - title: 'Github App Credentials', - name: 'auth_github_credentials', - area: 'Security::ThirdPartyAuthentication::Github', - description: 'Enables user authentication via Github.', - options: { - form: [ - { - display: 'App ID', - null: true, - name: 'app_id', - tag: 'input', - }, - { - display: 'App Secret', - null: true, - name: 'app_secret', - tag: 'input', - }, - ], - }, - state: {}, - preferences: { - permission: ['admin.security'], - }, - frontend: false -) - -Setting.create_if_not_exists( - title: 'Authentication via %s', - name: 'auth_gitlab', - area: 'Security::ThirdPartyAuthentication', - description: 'Enables user authentication via %s. Register your app first at [%s](%s).', - options: { - form: [ - { - display: '', - null: true, - name: 'auth_gitlab', - tag: 'boolean', - options: { - true => 'yes', - false => 'no', - }, - }, - ], - }, - preferences: { - controller: 'SettingsAreaSwitch', - sub: ['auth_gitlab_credentials'], - title_i18n: ['Gitlab'], - description_i18n: ['Gitlab', 'Gitlab Applications', 'https://your-gitlab-host/admin/applications'], - permission: ['admin.security'], - }, - state: false, - frontend: true -) -Setting.create_if_not_exists( - title: 'Gitlab App Credentials', - name: 'auth_gitlab_credentials', - area: 'Security::ThirdPartyAuthentication::Gitlab', - description: 'Enables user authentication via Gitlab.', - options: { - form: [ - { - display: 'App ID', - null: true, - name: 'app_id', - tag: 'input', - }, - { - display: 'App Secret', - null: true, - name: 'app_secret', - tag: 'input', - }, - { - display: 'Site', - null: true, - name: 'site', - tag: 'input', - placeholder: 'https://gitlab.YOURDOMAIN.com', - }, - ], - }, - state: {}, - preferences: { - permission: ['admin.security'], - }, - frontend: false -) - -Setting.create_if_not_exists( - title: 'Authentication via %s', - name: 'auth_oauth2', - area: 'Security::ThirdPartyAuthentication', - description: 'Enables user authentication via generic OAuth2. Register your app first.', - options: { - form: [ - { - display: '', - null: true, - name: 'auth_oauth2', - tag: 'boolean', - options: { - true => 'yes', - false => 'no', - }, - }, - ], - }, - preferences: { - controller: 'SettingsAreaSwitch', - sub: ['auth_oauth2_credentials'], - title_i18n: ['Generic OAuth2'], - permission: ['admin.security'], - }, - state: false, - frontend: true -) -Setting.create_if_not_exists( - title: 'Generic OAuth2 App Credentials', - name: 'auth_oauth2_credentials', - area: 'Security::ThirdPartyAuthentication::GenericOAuth', - description: 'Enables user authentication via generic OAuth2.', - options: { - form: [ - { - display: 'Name', - null: true, - name: 'name', - tag: 'input', - placeholder: 'Some Provider Name', - }, - { - display: 'App ID', - null: true, - name: 'app_id', - tag: 'input', - }, - { - display: 'App Secret', - null: true, - name: 'app_secret', - tag: 'input', - }, - { - display: 'Site', - null: true, - name: 'site', - tag: 'input', - placeholder: 'https://gitlab.YOURDOMAIN.com', - }, - { - display: 'authorize_url', - null: true, - name: 'authorize_url', - tag: 'input', - placeholder: '/oauth/authorize', - }, - { - display: 'token_url', - null: true, - name: 'token_url', - tag: 'input', - placeholder: '/oauth/token', - }, - ], - }, - state: {}, - preferences: { - permission: ['admin.security'], - }, - frontend: false -) - -Setting.create_if_not_exists( - title: 'Minimum length', - name: 'password_min_size', - area: 'Security::Password', - description: 'Password needs to have at least a minimal number of characters.', - options: { - form: [ - { - display: '', - null: true, - name: 'password_min_size', - tag: 'select', - options: { - 4 => ' 4', - 5 => ' 5', - 6 => ' 6', - 7 => ' 7', - 8 => ' 8', - 9 => ' 9', - 10 => '10', - 11 => '11', - 12 => '12', - 13 => '13', - 14 => '14', - 15 => '15', - 16 => '16', - 17 => '17', - 18 => '18', - 19 => '19', - 20 => '20', - }, - }, - ], - }, - state: 6, - preferences: { - permission: ['admin.security'], - }, - frontend: false -) -Setting.create_if_not_exists( - title: '2 lower and 2 upper characters', - name: 'password_min_2_lower_2_upper_characters', - area: 'Security::Password', - description: 'Password needs to contain 2 lower and 2 upper characters.', - options: { - form: [ - { - display: '', - null: true, - name: 'password_min_2_lower_2_upper_characters', - tag: 'select', - options: { - 1 => 'yes', - 0 => 'no', - }, - }, - ], - }, - state: 0, - preferences: { - permission: ['admin.security'], - }, - frontend: false -) -Setting.create_if_not_exists( - title: 'Digit required', - name: 'password_need_digit', - area: 'Security::Password', - description: 'Password needs to contain at least one digit.', - options: { - form: [ - { - display: 'Needed', - null: true, - name: 'password_need_digit', - tag: 'select', - options: { - 1 => 'yes', - 0 => 'no', - }, - }, - ], - }, - state: 1, - preferences: { - permission: ['admin.security'], - }, - frontend: false -) -Setting.create_if_not_exists( - title: 'Maximum failed logins', - name: 'password_max_login_failed', - area: 'Security::Password', - description: 'Number of failed logins after account will be deactivated.', - options: { - form: [ - { - display: '', - null: true, - name: 'password_max_login_failed', - tag: 'select', - options: { - 4 => ' 4', - 5 => ' 5', - 6 => ' 6', - 7 => ' 7', - 8 => ' 8', - 9 => ' 9', - 10 => '10', - 11 => '11', - 13 => '13', - 14 => '14', - 15 => '15', - 16 => '16', - 17 => '17', - 18 => '18', - 19 => '19', - 20 => '20', - }, - }, - ], - }, - state: 10, - preferences: { - permission: ['admin.security'], - }, - frontend: false -) - -Setting.create_if_not_exists( - title: 'Ticket Hook', - name: 'ticket_hook', - area: 'Ticket::Base', - description: 'The identifier for a ticket, e. g. Ticket#, Call#, MyTicket#. The default is Ticket#.', - options: { - form: [ - { - display: '', - null: false, - name: 'ticket_hook', - tag: 'input', - }, - ], - }, - preferences: { - render: true, - placeholder: true, - authentication: true, - permission: ['admin.ticket'], - }, - state: 'Ticket#', - frontend: true -) -Setting.create_if_not_exists( - title: 'Ticket Hook Divider', - name: 'ticket_hook_divider', - area: 'Ticket::Base::Shadow', - description: 'The divider between TicketHook and ticket number. E. g. \': \'.', - options: { - form: [ - { - display: '', - null: true, - name: 'ticket_hook_divider', - tag: 'input', - }, - ], - }, - state: '', - preferences: { - permission: ['admin.ticket'], - }, - frontend: false -) -Setting.create_if_not_exists( - title: 'Ticket Hook Position', - name: 'ticket_hook_position', - area: 'Ticket::Base', - description: "The format of the subject. -* **Right** means **Some Subject [Ticket#12345]** -* **Left** means **[Ticket#12345] Some Subject** -* **None** means **Some Subject** (without ticket number). In the last case you should enable *postmaster_follow_up_search_in* to recognize follow-ups based on email headers and/or body.", - options: { - form: [ - { - display: '', - null: true, - name: 'ticket_hook_position', - tag: 'select', - translate: true, - options: { - 'left' => 'left', - 'right' => 'right', - 'none' => 'none', - }, - }, - ], - }, - state: 'right', - preferences: { - controller: 'SettingsAreaTicketHookPosition', - permission: ['admin.ticket'], - }, - frontend: false -) -Setting.create_if_not_exists( - title: 'Ticket Number Format', - name: 'ticket_number', - area: 'Ticket::Number', - description: "Selects the ticket number generator module. -* **Increment** increments the ticket number, the SystemID and the counter are used with SystemID.Counter format (e.g. 1010138, 1010139). -* With **Date** the ticket numbers will be generated by the current date, the SystemID and the counter. The format looks like Year.Month.Day.SystemID.counter (e.g. 201206231010138, 201206231010139).", - options: { - form: [ - { - display: '', - null: true, - name: 'ticket_number', - tag: 'select', - translate: true, - options: { - 'Ticket::Number::Increment' => 'Increment (SystemID.Counter)', - 'Ticket::Number::Date' => 'Date (Year.Month.Day.SystemID.Counter)', - }, - }, - ], - }, - state: 'Ticket::Number::Increment', - preferences: { - settings_included: %w(ticket_number_increment ticket_number_date), - controller: 'SettingsAreaTicketNumber', - permission: ['admin.ticket'], - }, - frontend: false -) -Setting.create_if_not_exists( - title: 'Ticket Number Increment', - name: 'ticket_number_increment', - area: 'Ticket::Number', - description: '-', - options: { - form: [ - { - display: 'Checksum', - null: true, - name: 'checksum', - tag: 'boolean', - options: { - true => 'yes', - false => 'no', - }, - }, - { - display: 'Min. size of number', - null: true, - name: 'min_size', - tag: 'select', - options: { - 1 => ' 1', - 2 => ' 2', - 3 => ' 3', - 4 => ' 4', - 5 => ' 5', - 6 => ' 6', - 7 => ' 7', - 8 => ' 8', - 9 => ' 9', - 10 => '10', - 11 => '11', - 12 => '12', - 13 => '13', - 14 => '14', - 15 => '15', - 16 => '16', - 17 => '17', - 18 => '18', - 19 => '19', - 20 => '20', - }, - }, - ], - }, - state: { - checksum: false, - min_size: 5, - }, - preferences: { - permission: ['admin.ticket'], - hidden: true, - }, - frontend: false -) -Setting.create_if_not_exists( - title: 'Ticket Number Increment Date', - name: 'ticket_number_date', - area: 'Ticket::Number', - description: '-', - options: { - form: [ - { - display: 'Checksum', - null: true, - name: 'checksum', - tag: 'boolean', - options: { - true => 'yes', - false => 'no', - }, - }, - ], - }, - state: { - checksum: false - }, - preferences: { - permission: ['admin.ticket'], - hidden: true, - }, - frontend: false -) - -Setting.create_if_not_exists( - title: 'Enable Ticket creation', - name: 'customer_ticket_create', - area: 'CustomerWeb::Base', - description: 'Defines if a customer can create tickets via the web interface.', - options: { - form: [ - { - display: '', - null: true, - name: 'customer_ticket_create', - tag: 'boolean', - options: { - true => 'yes', - false => 'no', - }, - }, - ], - }, - state: true, - preferences: { - authentication: true, - permission: ['admin.channel_web'], - }, - frontend: true -) - -Setting.create_if_not_exists( - title: 'Group selection for Ticket creation', - name: 'customer_ticket_create_group_ids', - area: 'CustomerWeb::Base', - description: 'Defines groups for which a customer can create tickets via web interface. "-" means all groups are available.', - options: { - form: [ - { - display: '', - null: true, - name: 'group_ids', - tag: 'select', - multiple: true, - nulloption: true, - relation: 'Group', - }, - ], - }, - state: '', - preferences: { - authentication: true, - permission: ['admin.channel_web'], - }, - frontend: true -) - -Setting.create_if_not_exists( - title: 'Enable Ticket creation', - name: 'form_ticket_create', - area: 'Form::Base', - description: 'Defines if tickets can be created via web form.', - options: { - form: [ - { - display: '', - null: true, - name: 'form_ticket_create', - tag: 'boolean', - options: { - true => 'yes', - false => 'no', - }, - }, - ], - }, - state: false, - preferences: { - permission: ['admin.channel_formular'], - }, - frontend: false, -) - -Setting.create_if_not_exists( - title: 'Ticket Subject Size', - name: 'ticket_subject_size', - area: 'Email::Base', - description: 'Max. length of the subject in an email reply.', - options: { - form: [ - { - display: '', - null: false, - name: 'ticket_subject_size', - tag: 'input', - }, - ], - }, - state: '110', - preferences: { - permission: ['admin.channel_email'], - }, - frontend: false -) -Setting.create_if_not_exists( - title: 'Ticket Subject Reply', - name: 'ticket_subject_re', - area: 'Email::Base', - description: 'The text at the beginning of the subject in an email reply, e. g. RE, AW, or AS.', - options: { - form: [ - { - display: '', - null: true, - name: 'ticket_subject_re', - tag: 'input', - }, - ], - }, - state: 'RE', - preferences: { - permission: ['admin.channel_email'], - }, - frontend: false -) - -Setting.create_if_not_exists( - title: 'Sender Format', - name: 'ticket_define_email_from', - area: 'Email::Base', - description: 'Defines how the From field of emails (sent from answers and email tickets) should look like.', - options: { - form: [ - { - display: '', - null: true, - name: 'ticket_define_email_from', - tag: 'select', - options: { - SystemAddressName: 'System Address Display Name', - AgentNameSystemAddressName: 'Agent Name + FromSeparator + System Address Display Name', - }, - }, - ], - }, - state: 'AgentNameSystemAddressName', - preferences: { - permission: ['admin.channel_email'], - }, - frontend: false -) - -Setting.create_if_not_exists( - title: 'Sender Format Separator', - name: 'ticket_define_email_from_separator', - area: 'Email::Base', - description: 'Defines the separator between the agent\'s real name and the given group email address.', - options: { - form: [ - { - display: '', - null: false, - name: 'ticket_define_email_from_separator', - tag: 'input', - }, - ], - }, - state: 'via', - preferences: { - permission: ['admin.channel_email'], - }, - frontend: false -) - -Setting.create_if_not_exists( - title: 'Maximum Email Size', - name: 'postmaster_max_size', - area: 'Email::Base', - description: 'Maximum size in MB of emails.', - options: { - form: [ - { - display: '', - null: true, - name: 'postmaster_max_size', - tag: 'select', - options: { - 1 => ' 1', - 2 => ' 2', - 3 => ' 3', - 4 => ' 4', - 5 => ' 5', - 6 => ' 6', - 7 => ' 7', - 8 => ' 8', - 9 => ' 9', - 10 => ' 10', - 15 => ' 15', - 20 => ' 20', - 25 => ' 25', - 30 => ' 30', - 35 => ' 35', - 40 => ' 40', - 45 => ' 45', - 50 => ' 50', - 60 => ' 60', - 70 => ' 70', - 80 => ' 80', - 90 => ' 90', - 100 => '100', - 125 => '125', - 150 => '150', - }, - }, - ], - }, - state: 10, - preferences: { - online_service_disable: true, - permission: ['admin.channel_email'], - }, - frontend: false -) - -Setting.create_if_not_exists( - title: 'Additional follow-up detection', - name: 'postmaster_follow_up_search_in', - area: 'Email::Base', - description: 'By default the follow-up check is done via the subject of an email. With this setting you can add more fields for which the follow-up check will be executed.', - options: { - form: [ - { - display: '', - null: true, - name: 'postmaster_follow_up_search_in', - tag: 'checkbox', - options: { - 'references' => 'References - Search for follow up also in In-Reply-To or References headers.', - 'body' => 'Body - Search for follow up also in mail body.', - 'attachment' => 'Attachment - Search for follow up also in attachments.', - }, - }, - ], - }, - state: [], - preferences: { - permission: ['admin.channel_email'], - }, - frontend: false -) - -Setting.create_if_not_exists( - title: 'Notification Sender', - name: 'notification_sender', - area: 'Email::Base', - description: 'Defines the sender of email notifications.', - options: { - form: [ - { - display: '', - null: false, - name: 'notification_sender', - tag: 'input', - }, - ], - }, - state: 'Notification Master ', - preferences: { - online_service_disable: true, - permission: ['admin.channel_email'], - }, - frontend: false -) - -Setting.create_if_not_exists( - title: 'Block Notifications', - name: 'send_no_auto_response_reg_exp', - area: 'Email::Base', - description: 'If this regex matches, no notification will be sent by the sender.', - options: { - form: [ - { - display: '', - null: false, - name: 'send_no_auto_response_reg_exp', - tag: 'input', - }, - ], - }, - state: '(mailer-daemon|postmaster|abuse|root|noreply|noreply.+?|no-reply|no-reply.+?)@.+?\..+?', - preferences: { - online_service_disable: true, - permission: ['admin.channel_email'], - }, - frontend: false -) - -Setting.create_if_not_exists( - title: 'API Token Access', - name: 'api_token_access', - area: 'API::Base', - description: 'Enable REST API using tokens (not username/email address and password). Each user needs to create its own access tokens in user profile.', - options: { - form: [ - { - display: '', - null: true, - name: 'api_token_access', - tag: 'boolean', - options: { - true => 'yes', - false => 'no', - }, - }, - ], - }, - state: true, - preferences: { - permission: ['admin.api'], - }, - frontend: false -) -Setting.create_if_not_exists( - title: 'API Password Access', - name: 'api_password_access', - area: 'API::Base', - description: 'Enable REST API access using the username/email address and password for the authentication user.', - options: { - form: [ - { - display: '', - null: true, - name: 'api_password_access', - tag: 'boolean', - options: { - true => 'yes', - false => 'no', - }, - }, - ], - }, - state: true, - preferences: { - permission: ['admin.api'], - }, - frontend: false -) - -Setting.create_if_not_exists( - title: 'Monitoring Token', - name: 'monitoring_token', - area: 'HealthCheck::Base', - description: 'Token for monitoring.', - options: { - form: [ - { - display: '', - null: false, - name: 'monitoring_token', - tag: 'input', - }, - ], - }, - state: SecureRandom.urlsafe_base64(40), - preferences: { - permission: ['admin.monitoring'], - }, - frontend: false -) - -Setting.create_if_not_exists( - title: 'Enable Chat', - name: 'chat', - area: 'Chat::Base', - description: 'Enable/disable online chat.', - options: { - form: [ - { - display: '', - null: true, - name: 'chat', - tag: 'boolean', - options: { - true => 'yes', - false => 'no', - }, - }, - ], - }, - preferences: { - trigger: ['menu:render', 'chat:rerender'], - permission: ['admin.channel_chat'], - }, - state: false, - frontend: true -) - -Setting.create_if_not_exists( - title: 'Agent idle timeout', - name: 'chat_agent_idle_timeout', - area: 'Chat::Extended', - description: 'Idle timeout in seconds until agent is set offline automatically.', - options: { - form: [ - { - display: '', - null: false, - name: 'chat_agent_idle_timeout', - tag: 'input', - }, - ], - }, - state: '120', - preferences: { - permission: ['admin.channel_chat'], - }, - frontend: true -) - -Setting.create_if_not_exists( - title: 'Defines searchable models.', - name: 'models_searchable', - area: 'Models::Base', - description: 'Defines the searchable models.', - options: {}, - state: [], - preferences: { - authentication: true, - }, - frontend: true, -) - -Setting.create_if_not_exists( - title: 'Default Screen', - name: 'default_controller', - area: 'Core', - description: 'Defines the default screen.', - options: {}, - state: '#dashboard', - frontend: true -) - -Setting.create_if_not_exists( - title: 'Elasticsearch Endpoint URL', - name: 'es_url', - area: 'SearchIndex::Elasticsearch', - description: 'Defines endpoint of Elasticsearch.', - state: '', - preferences: { online_service_disable: true }, - frontend: false -) -Setting.create_if_not_exists( - title: 'Elasticsearch Endpoint User', - name: 'es_user', - area: 'SearchIndex::Elasticsearch', - description: 'Defines HTTP basic auth user of Elasticsearch.', - state: '', - preferences: { online_service_disable: true }, - frontend: false -) -Setting.create_if_not_exists( - title: 'Elasticsearch Endpoint Password', - name: 'es_password', - area: 'SearchIndex::Elasticsearch', - description: 'Defines HTTP basic auth password of Elasticsearch.', - state: '', - preferences: { online_service_disable: true }, - frontend: false -) -Setting.create_if_not_exists( - title: 'Elasticsearch Endpoint Index', - name: 'es_index', - area: 'SearchIndex::Elasticsearch', - description: 'Defines Elasticsearch index name.', - state: 'zammad', - preferences: { online_service_disable: true }, - frontend: false -) -Setting.create_if_not_exists( - title: 'Elasticsearch Attachment Extensions', - name: 'es_attachment_ignore', - area: 'SearchIndex::Elasticsearch', - description: 'Defines attachment extensions which will be ignored by Elasticsearch.', - state: [ '.png', '.jpg', '.jpeg', '.mpeg', '.mpg', '.mov', '.bin', '.exe', '.box', '.mbox' ], - preferences: { online_service_disable: true }, - frontend: false -) -Setting.create_if_not_exists( - title: 'Elasticsearch Attachment Size', - name: 'es_attachment_max_size_in_mb', - area: 'SearchIndex::Elasticsearch', - description: 'Define max. attachment size for Elasticsearch.', - state: 50, - preferences: { online_service_disable: true }, - frontend: false -) - -Setting.create_if_not_exists( - title: 'Import Mode', - name: 'import_mode', - area: 'Import::Base', - description: 'Puts Zammad into import mode (disables some triggers).', - options: { - form: [ - { - display: '', - null: true, - name: 'import_mode', - tag: 'boolean', - options: { - true => 'yes', - false => 'no', - }, - }, - ], - }, - state: false, - frontend: true -) -Setting.create_if_not_exists( - title: 'Import Backend', - name: 'import_backend', - area: 'Import::Base::Internal', - description: 'Set backend which is being used for import.', - options: {}, - state: '', - frontend: true -) -Setting.create_if_not_exists( - title: 'Ignore Escalation/SLA Information', - name: 'import_ignore_sla', - area: 'Import::Base', - description: 'Ignore escalation/SLA information for import.', - options: { - form: [ - { - display: '', - null: true, - name: 'import_ignore_sla', - tag: 'boolean', - options: { - true => 'yes', - false => 'no', - }, - }, - ], - }, - state: false, - frontend: false -) - -Setting.create_if_not_exists( - title: 'Import Endpoint', - name: 'import_otrs_endpoint', - area: 'Import::OTRS', - description: 'Defines OTRS endpoint to import users, tickets, states and articles.', - options: { - form: [ - { - display: '', - null: false, - name: 'import_otrs_endpoint', - tag: 'input', - }, - ], - }, - state: 'http://otrs_host/otrs', - frontend: false -) -Setting.create_if_not_exists( - title: 'Import Key', - name: 'import_otrs_endpoint_key', - area: 'Import::OTRS', - description: 'Defines OTRS endpoint authentication key.', - options: { - form: [ - { - display: '', - null: false, - name: 'import_otrs_endpoint_key', - tag: 'input', - }, - ], - }, - state: '', - frontend: false -) - -Setting.create_if_not_exists( - title: 'Import User for HTTP basic authentication', - name: 'import_otrs_user', - area: 'Import::OTRS', - description: 'Defines HTTP basic authentication user (only if OTRS is protected via HTTP basic auth).', - options: { - form: [ - { - display: '', - null: true, - name: 'import_otrs_user', - tag: 'input', - }, - ], - }, - state: '', - frontend: false -) - -Setting.create_if_not_exists( - title: 'Import Password for http basic authentication', - name: 'import_otrs_password', - area: 'Import::OTRS', - description: 'Defines http basic authentication password (only if OTRS is protected via http basic auth).', - options: { - form: [ - { - display: '', - null: true, - name: 'import_otrs_password', - tag: 'input', - }, - ], - }, - state: '', - frontend: false -) - -Setting.create_if_not_exists( - title: 'Import Endpoint', - name: 'import_zendesk_endpoint', - area: 'Import::Zendesk', - description: 'Defines Zendesk endpoint to import users, ticket, states and articles.', - options: { - form: [ - { - display: '', - null: false, - name: 'import_zendesk_endpoint', - tag: 'input', - }, - ], - }, - state: 'https://yours.zendesk.com/api/v2', - frontend: false -) -Setting.create_if_not_exists( - title: 'Import Key for requesting the Zendesk API', - name: 'import_zendesk_endpoint_key', - area: 'Import::Zendesk', - description: 'Defines Zendesk endpoint authentication key.', - options: { - form: [ - { - display: '', - null: false, - name: 'import_zendesk_endpoint_key', - tag: 'input', - }, - ], - }, - state: '', - frontend: false -) - -Setting.create_if_not_exists( - title: 'Import User for requesting the Zendesk API', - name: 'import_zendesk_endpoint_username', - area: 'Import::Zendesk', - description: 'Defines Zendesk endpoint authentication user.', - options: { - form: [ - { - display: '', - null: true, - name: 'import_zendesk_endpoint_username', - tag: 'input', - }, - ], - }, - state: '', - frontend: false -) -Setting.create_if_not_exists( - title: 'Import Backends', - name: 'import_backends', - area: 'Import', - description: 'A list of active import backends that get scheduled automatically.', - options: {}, - state: ['Import::Ldap'], - preferences: { - permission: ['admin'], - }, - frontend: false -) - -Setting.create_if_not_exists( - title: 'Time Accounting', - name: 'time_accounting', - area: 'Web::Base', - description: 'Enable time accounting.', - options: { - form: [ - { - display: '', - null: true, - name: 'time_accounting', - tag: 'boolean', - options: { - true => 'yes', - false => 'no', - }, - }, - ], - }, - preferences: { - authentication: true, - permission: ['admin.time_accounting'], - }, - state: false, - frontend: true -) - -Setting.create_if_not_exists( - title: 'Time Accounting Selector', - name: 'time_accounting_selector', - area: 'Web::Base', - description: 'Enable time accounting for these tickets.', - options: { - form: [ - {}, - ], - }, - preferences: { - authentication: true, - permission: ['admin.time_accounting'], - }, - state: {}, - frontend: true -) - -Setting.create_if_not_exists( - title: 'New Tags', - name: 'tag_new', - area: 'Web::Base', - description: 'Allow users to create new tags.', - options: { - form: [ - { - display: '', - null: true, - name: 'tag_new', - tag: 'boolean', - options: { - true => 'yes', - false => 'no', - }, - }, - ], - }, - preferences: { - authentication: true, - permission: ['admin.tag'], - }, - state: true, - frontend: true -) - -Setting.create_if_not_exists( - title: 'Default calendar tickets subscriptions', - name: 'defaults_calendar_subscriptions_tickets', - area: 'Defaults::CalendarSubscriptions', - description: 'Defines the default calendar tickets subscription settings.', - options: {}, - state: { - escalation: { - own: true, - not_assigned: false, - }, - new_open: { - own: true, - not_assigned: false, - }, - pending: { - own: true, - not_assigned: false, - } - }, - preferences: { - authentication: true, - }, - frontend: true -) - -Setting.create_if_not_exists( - title: 'Defines translator identifier.', - name: 'translator_key', - area: 'i18n::translator_key', - description: 'Defines the translator identifier for contributions.', - options: {}, - state: '', - frontend: false -) - -Setting.create_if_not_exists( - title: 'Defines postmaster filter.', - name: '0010_postmaster_filter_trusted', - area: 'Postmaster::PreFilter', - description: 'Defines postmaster filter to remove X-Zammad headers from not trusted sources.', - options: {}, - state: 'Channel::Filter::Trusted', - frontend: false -) -Setting.create_if_not_exists( - title: 'Defines postmaster filter.', - name: '0012_postmaster_filter_sender_is_system_address', - area: 'Postmaster::PreFilter', - description: 'Defines postmaster filter to check if email has been created by Zammad itself and will set the article sender.', - options: {}, - state: 'Channel::Filter::SenderIsSystemAddress', - frontend: false -) -Setting.create_if_not_exists( - title: 'Defines postmaster filter.', - name: '0014_postmaster_filter_own_notification_loop_detection', - area: 'Postmaster::PreFilter', - description: 'Define postmaster filter to check if email is a own created notification email, then ignore it to prevent email loops.', - options: {}, - state: 'Channel::Filter::OwnNotificationLoopDetection', - frontend: false -) -Setting.create_if_not_exists( - title: 'Defines postmaster filter.', - name: '0015_postmaster_filter_identify_sender', - area: 'Postmaster::PreFilter', - description: 'Defines postmaster filter to identify sender user.', - options: {}, - state: 'Channel::Filter::IdentifySender', - frontend: false -) -Setting.create_if_not_exists( - title: 'Defines postmaster filter.', - name: '0020_postmaster_filter_auto_response_check', - area: 'Postmaster::PreFilter', - description: 'Defines postmaster filter to identify auto responses to prevent auto replies from Zammad.', - options: {}, - state: 'Channel::Filter::AutoResponseCheck', - frontend: false -) -Setting.create_if_not_exists( - title: 'Defines postmaster filter.', - name: '0030_postmaster_filter_out_of_office_check', - area: 'Postmaster::PreFilter', - description: 'Defines postmaster filter to identify out-of-office emails for follow-up detection and keeping current ticket state.', - options: {}, - state: 'Channel::Filter::OutOfOfficeCheck', - frontend: false -) -Setting.create_if_not_exists( - title: 'Defines postmaster filter.', - name: '0100_postmaster_filter_follow_up_check', - area: 'Postmaster::PreFilter', - description: 'Defines postmaster filter to identify follow-ups (based on admin settings).', - options: {}, - state: 'Channel::Filter::FollowUpCheck', - frontend: false -) -Setting.create_if_not_exists( - title: 'Defines postmaster filter.', - name: '0200_postmaster_filter_follow_up_possible_check', - area: 'Postmaster::PreFilter', - description: 'Define postmaster filter to check if follow ups get created (based on admin settings).', - options: {}, - state: 'Channel::Filter::FollowUpPossibleCheck', - frontend: false -) -Setting.create_if_not_exists( - title: 'Defines postmaster filter.', - name: '0900_postmaster_filter_bounce_check', - area: 'Postmaster::PreFilter', - description: 'Defines postmaster filter to identify postmaster bounced - to handle it as follow-up of the original ticket.', - options: {}, - state: 'Channel::Filter::BounceCheck', - frontend: false -) -Setting.create_if_not_exists( - title: 'Defines postmaster filter.', - name: '1000_postmaster_filter_database_check', - area: 'Postmaster::PreFilter', - description: 'Defines postmaster filter for filters managed via admin interface.', - options: {}, - state: 'Channel::Filter::Database', - frontend: false -) -Setting.create_if_not_exists( - title: 'Defines postmaster filter.', - name: '5000_postmaster_filter_icinga', - area: 'Postmaster::PreFilter', - description: 'Defines postmaster filter to manage Icinga (http://www.icinga.org) emails.', - options: {}, - state: 'Channel::Filter::Icinga', - frontend: false -) -Setting.create_if_not_exists( - title: 'Defines postmaster filter.', - name: '5100_postmaster_filter_nagios', - area: 'Postmaster::PreFilter', - description: 'Defines postmaster filter to manage Nagios (http://www.nagios.org) emails.', - options: {}, - state: 'Channel::Filter::Nagios', - frontend: false -) -Setting.create_if_not_exists( - title: 'Icinga integration', - name: 'icinga_integration', - area: 'Integration::Switch', - description: 'Defines if Icinga (http://www.icinga.org) is enabled or not.', - options: { - form: [ - { - display: '', - null: true, - name: 'icinga_integration', - tag: 'boolean', - options: { - true => 'yes', - false => 'no', - }, - }, - ], - }, - state: false, - preferences: { - prio: 1, - permission: ['admin.integration'], - }, - frontend: false -) -Setting.create_if_not_exists( - title: 'Sender', - name: 'icinga_sender', - area: 'Integration::Icinga', - description: 'Defines the sender email address of Icinga emails.', - options: { - form: [ - { - display: '', - null: false, - name: 'icinga_sender', - tag: 'input', - placeholder: 'icinga@monitoring.example.com', - }, - ], - }, - state: 'icinga@monitoring.example.com', - preferences: { - prio: 2, - permission: ['admin.integration'], - }, - frontend: false, -) -Setting.create_if_not_exists( - title: 'Auto close', - name: 'icinga_auto_close', - area: 'Integration::Icinga', - description: 'Defines if tickets should be closed if service is recovered.', - options: { - form: [ - { - display: '', - null: true, - name: 'icinga_auto_close', - tag: 'boolean', - options: { - true => 'yes', - false => 'no', - }, - }, - ], - }, - state: true, - preferences: { - prio: 3, - permission: ['admin.integration'], - }, - frontend: false -) -Setting.create_if_not_exists( - title: 'Auto close state', - name: 'icinga_auto_close_state_id', - area: 'Integration::Icinga', - description: 'Defines the state of auto closed tickets.', - options: { - form: [ - { - display: '', - null: false, - name: 'icinga_auto_close_state_id', - tag: 'select', - relation: 'TicketState', - }, - ], - }, - state: 4, - preferences: { - prio: 4, - permission: ['admin.integration'], - }, - frontend: false -) -Setting.create_if_not_exists( - title: 'Nagios integration', - name: 'nagios_integration', - area: 'Integration::Switch', - description: 'Defines if Nagios (http://www.nagios.org) is enabled or not.', - options: { - form: [ - { - display: '', - null: true, - name: 'nagios_integration', - tag: 'boolean', - options: { - true => 'yes', - false => 'no', - }, - }, - ], - }, - state: false, - preferences: { - prio: 1, - permission: ['admin.integration'], - }, - frontend: false -) -Setting.create_if_not_exists( - title: 'Sender', - name: 'nagios_sender', - area: 'Integration::Nagios', - description: 'Defines the sender email address of Nagios emails.', - options: { - form: [ - { - display: '', - null: false, - name: 'nagios_sender', - tag: 'input', - placeholder: 'nagios@monitoring.example.com', - }, - ], - }, - state: 'nagios@monitoring.example.com', - preferences: { - prio: 2, - permission: ['admin.integration'], - }, - frontend: false, -) -Setting.create_if_not_exists( - title: 'Auto close', - name: 'nagios_auto_close', - area: 'Integration::Nagios', - description: 'Defines if tickets should be closed if service is recovered.', - options: { - form: [ - { - display: '', - null: true, - name: 'nagios_auto_close', - tag: 'boolean', - options: { - true => 'yes', - false => 'no', - }, - }, - ], - }, - state: true, - preferences: { - prio: 3, - permission: ['admin.integration'], - }, - frontend: false -) -Setting.create_if_not_exists( - title: 'Auto close state', - name: 'nagios_auto_close_state_id', - area: 'Integration::Nagios', - description: 'Defines the state of auto closed tickets.', - options: { - form: [ - { - display: '', - null: false, - name: 'nagios_auto_close_state_id', - tag: 'select', - relation: 'TicketState', - }, - ], - }, - state: 4, - preferences: { - prio: 4, - permission: ['admin.integration'], - }, - frontend: false -) -Setting.create_if_not_exists( - title: 'LDAP integration', - name: 'ldap_integration', - area: 'Integration::Switch', - description: 'Defines if LDAP is enabled or not.', - options: { - form: [ - { - display: '', - null: true, - name: 'ldap_integration', - tag: 'boolean', - options: { - true => 'yes', - false => 'no', - }, - }, - ], - }, - state: false, - preferences: { - prio: 1, - authentication: true, - permission: ['admin.integration'], - }, - frontend: true -) -Setting.create_if_not_exists( - title: 'LDAP config', - name: 'ldap_config', - area: 'Integration::LDAP', - description: 'Defines the LDAP config.', - options: {}, - state: {}, - preferences: { - prio: 2, - permission: ['admin.integration'], - }, - frontend: false, -) -Setting.create_if_not_exists( - title: 'Defines sync transaction backend.', - name: '0100_trigger', - area: 'Transaction::Backend::Sync', - description: 'Defines the transaction backend to execute triggers.', - options: {}, - state: 'Transaction::Trigger', - frontend: false -) -Setting.create_if_not_exists( - title: 'Defines transaction backend.', - name: '0100_notification', - area: 'Transaction::Backend::Async', - description: 'Defines the transaction backend to send agent notifications.', - options: {}, - state: 'Transaction::Notification', - frontend: false -) -Setting.create_if_not_exists( - title: 'Defines transaction backend.', - name: '1000_signature_detection', - area: 'Transaction::Backend::Async', - description: 'Defines the transaction backend to detect customer signatures in emails.', - options: {}, - state: 'Transaction::SignatureDetection', - frontend: false -) -Setting.create_if_not_exists( - title: 'Defines transaction backend.', - name: '6000_slack_webhook', - area: 'Transaction::Backend::Async', - description: 'Defines the transaction backend which posts messages to Slack (http://www.slack.com).', - options: {}, - state: 'Transaction::Slack', - frontend: false -) -Setting.create_if_not_exists( - title: 'Slack integration', - name: 'slack_integration', - area: 'Integration::Switch', - description: 'Defines if Slack (http://www.slack.org) is enabled or not.', - options: { - form: [ - { - display: '', - null: true, - name: 'slack_integration', - tag: 'boolean', - options: { - true => 'yes', - false => 'no', - }, - }, - ], - }, - state: false, - preferences: { - prio: 1, - permission: ['admin.integration'], - }, - frontend: false -) -Setting.create_if_not_exists( - title: 'Slack config', - name: 'slack_config', - area: 'Integration::Slack', - description: 'Defines the slack config.', - options: {}, - state: { - items: [] - }, - preferences: { - prio: 2, - permission: ['admin.integration'], - }, - frontend: false, -) -Setting.create_if_not_exists( - title: 'sipgate.io integration', - name: 'sipgate_integration', - area: 'Integration::Switch', - description: 'Defines if sipgate.io (http://www.sipgate.io) is enabled or not.', - options: { - form: [ - { - display: '', - null: true, - name: 'sipgate_integration', - tag: 'boolean', - options: { - true => 'yes', - false => 'no', - }, - }, - ], - }, - state: false, - preferences: { - prio: 1, - trigger: ['menu:render', 'cti:reload'], - authentication: true, - permission: ['admin.integration'], - }, - frontend: true -) -Setting.create_if_not_exists( - title: 'sipgate.io config', - name: 'sipgate_config', - area: 'Integration::Sipgate', - description: 'Defines the sipgate.io config.', - options: {}, - state: {}, - preferences: { - prio: 2, - permission: ['admin.integration'], - }, - frontend: false, -) -Setting.create_if_not_exists( - title: 'Clearbit integration', - name: 'clearbit_integration', - area: 'Integration::Switch', - description: 'Defines if Clearbit (http://www.clearbit.com) is enabled or not.', - options: { - form: [ - { - display: '', - null: true, - name: 'clearbit_integration', - tag: 'boolean', - options: { - true => 'yes', - false => 'no', - }, - }, - ], - }, - state: false, - preferences: { - prio: 1, - permission: ['admin.integration'], - }, - frontend: false -) -Setting.create_if_not_exists( - title: 'Clearbit config', - name: 'clearbit_config', - area: 'Integration::Clearbit', - description: 'Defines the Clearbit config.', - options: {}, - state: {}, - frontend: false, - preferences: { - prio: 2, - permission: ['admin.integration'], - }, -) -Setting.create_if_not_exists( - title: 'Defines transaction backend.', - name: '9000_clearbit_enrichment', - area: 'Transaction::Backend::Async', - description: 'Defines the transaction backend which will enrich customer and organization information from Clearbit (http://www.clearbit.com).', - options: {}, - state: 'Transaction::ClearbitEnrichment', - frontend: false -) -Setting.create_if_not_exists( - title: 'Defines transaction backend.', - name: '9100_cti_caller_id_detection', - area: 'Transaction::Backend::Async', - description: 'Defines the transaction backend which detects caller IDs in objects and store them for CTI lookups.', - options: {}, - state: 'Transaction::CtiCallerIdDetection', - frontend: false -) -Setting.create_if_not_exists( - title: 'Defines transaction backend.', - name: '9200_karma', - area: 'Transaction::Backend::Async', - description: 'Defines the transaction backend which creates the karma score.', - options: {}, - state: 'Transaction::Karma', - frontend: false -) -Setting.create_if_not_exists( - title: 'Defines karma levels.', - name: 'karma_levels', - area: 'Core::Karma', - description: 'Defines the karma levels.', - options: {}, - state: [ - { - name: 'Beginner', - start: 0, - end: 499, - }, - { - name: 'Newbie', - start: 500, - end: 1999, - }, - { - name: 'Intermediate', - start: 2000, - end: 4999, - }, - { - name: 'Professional', - start: 5000, - end: 6999, - }, - { - name: 'Expert', - start: 7000, - end: 8999, - }, - { - name: 'Master', - start: 9000, - end: 18_999, - }, - { - name: 'Evangelist', - start: 19_000, - end: 45_999, - }, - { - name: 'Hero', - start: 50_000, - end: nil, - }, - ], - frontend: false -) -Setting.create_if_not_exists( - title: 'Set limit of agents', - name: 'system_agent_limit', - area: 'Core::Online', - description: 'Defines the limit of the agents.', - options: {}, - state: false, - preferences: { online_service_disable: true }, - frontend: false -) - -signature = Signature.create_if_not_exists( - id: 1, - name: 'default', - body: ' - #{user.firstname} #{user.lastname} - --- - Super Support - Waterford Business Park - 5201 Blue Lagoon Drive - 8th Floor & 9th Floor - Miami, 33126 USA - Email: hot@example.com - Web: http://www.example.com/ ---'.text2html, - updated_by_id: 1, - created_by_id: 1 -) - -Role.create_if_not_exists( - id: 1, - name: 'Admin', - note: 'To configure your system.', - preferences: { - not: ['Customer'], - }, - default_at_signup: false, - updated_by_id: 1, - created_by_id: 1 -) -Role.create_if_not_exists( - id: 2, - name: 'Agent', - note: 'To work on Tickets.', - default_at_signup: false, - preferences: { - not: ['Customer'], - }, - updated_by_id: 1, - created_by_id: 1 -) -Role.create_if_not_exists( - id: 3, - name: 'Customer', - note: 'People who create Tickets ask for help.', - preferences: { - not: %w(Agent Admin), - }, - default_at_signup: true, - updated_by_id: 1, - created_by_id: 1 -) - -Permission.create_if_not_exists( - name: 'admin', - note: 'Admin Interface', - preferences: {}, -) -Permission.create_if_not_exists( - name: 'admin.user', - note: 'Manage %s', - preferences: { - translations: ['Users'] - }, -) -Permission.create_if_not_exists( - name: 'admin.group', - note: 'Manage %s', - preferences: { - translations: ['Groups'] - }, -) -Permission.create_if_not_exists( - name: 'admin.role', - note: 'Manage %s', - preferences: { - translations: ['Roles'] - }, -) -Permission.create_if_not_exists( - name: 'admin.organization', - note: 'Manage %s', - preferences: { - translations: ['Organizations'] - }, -) -Permission.create_if_not_exists( - name: 'admin.overview', - note: 'Manage %s', - preferences: { - translations: ['Overviews'] - }, -) -Permission.create_if_not_exists( - name: 'admin.text_module', - note: 'Manage %s', - preferences: { - translations: ['Text Modules'] - }, -) -Permission.create_if_not_exists( - name: 'admin.macro', - note: 'Manage %s', - preferences: { - translations: ['Macros'] - }, -) -Permission.create_if_not_exists( - name: 'admin.tag', - note: 'Manage %s', - preferences: { - translations: ['Tags'] - }, -) -Permission.create_if_not_exists( - name: 'admin.calendar', - note: 'Manage %s', - preferences: { - translations: ['Calendar'] - }, -) -Permission.create_if_not_exists( - name: 'admin.sla', - note: 'Manage %s', - preferences: { - translations: ['SLA'] - }, -) -Permission.create_if_not_exists( - name: 'admin.scheduler', - note: 'Manage %s', - preferences: { - translations: ['Scheduler'] - }, -) -Permission.create_if_not_exists( - name: 'admin.report_profile', - note: 'Manage %s', - preferences: { - translations: ['Report Profiles'] - }, -) -Permission.create_if_not_exists( - name: 'admin.channel_web', - note: 'Manage %s', - preferences: { - translations: ['Channel - Web'] - }, -) -Permission.create_if_not_exists( - name: 'admin.channel_formular', - note: 'Manage %s', - preferences: { - translations: ['Channel - Formular'] - }, -) -Permission.create_if_not_exists( - name: 'admin.channel_email', - note: 'Manage %s', - preferences: { - translations: ['Channel - Email'] - }, -) -Permission.create_if_not_exists( - name: 'admin.channel_twitter', - note: 'Manage %s', - preferences: { - translations: ['Channel - Twitter'] - }, -) -Permission.create_if_not_exists( - name: 'admin.channel_facebook', - note: 'Manage %s', - preferences: { - translations: ['Channel - Facebook'] - }, -) -Permission.create_if_not_exists( - name: 'admin.channel_telegram', - note: 'Manage %s', - preferences: { - translations: ['Channel - Telegram'] - }, -) -Permission.create_if_not_exists( - name: 'admin.channel_chat', - note: 'Manage %s', - preferences: { - translations: ['Channel - Chat'] - }, -) -Permission.create_if_not_exists( - name: 'admin.branding', - note: 'Manage %s', - preferences: { - translations: ['Branding'] - }, -) -Permission.create_if_not_exists( - name: 'admin.setting_system', - note: 'Manage %s Settings', - preferences: { - translations: ['System'] - }, -) -Permission.create_if_not_exists( - name: 'admin.security', - note: 'Manage %s Settings', - preferences: { - translations: ['Security'] - }, -) -Permission.create_if_not_exists( - name: 'admin.ticket', - note: 'Manage %s Settings', - preferences: { - translations: ['Ticket'] - }, -) -Permission.create_if_not_exists( - name: 'admin.package', - note: 'Manage %s', - preferences: { - translations: ['Packages'] - }, -) -Permission.create_if_not_exists( - name: 'admin.integration', - note: 'Manage %s', - preferences: { - translations: ['Integrations'] - }, -) -Permission.create_if_not_exists( - name: 'admin.api', - note: 'Manage %s', - preferences: { - translations: ['API'] - }, -) -Permission.create_if_not_exists( - name: 'admin.object', - note: 'Manage %s', - preferences: { - translations: ['Objects'] - }, -) -Permission.create_if_not_exists( - name: 'admin.translation', - note: 'Manage %s', - preferences: { - translations: ['Translations'] - }, -) -Permission.create_if_not_exists( - name: 'admin.monitoring', - note: 'Manage %s', - preferences: { - translations: ['Monitoring'] - }, -) -Permission.create_if_not_exists( - name: 'admin.maintenance', - note: 'Manage %s', - preferences: { - translations: ['Maintenance'] - }, -) -Permission.create_if_not_exists( - name: 'admin.session', - note: 'Manage %s', - preferences: { - translations: ['Sessions'] - }, -) -Permission.create_if_not_exists( - name: 'user_preferences', - note: 'User Preferences', - preferences: {}, -) -Permission.create_if_not_exists( - name: 'user_preferences.password', - note: 'Change %s', - preferences: { - translations: ['Password'] - }, -) -Permission.create_if_not_exists( - name: 'user_preferences.notifications', - note: 'Manage %s', - preferences: { - translations: ['Notifications'], - required: ['ticket.agent'], - }, -) -Permission.create_if_not_exists( - name: 'user_preferences.access_token', - note: 'Manage %s', - preferences: { - translations: ['Token Access'] - }, -) -Permission.create_if_not_exists( - name: 'user_preferences.language', - note: 'Change %s', - preferences: { - translations: ['Language'] - }, -) -Permission.create_if_not_exists( - name: 'user_preferences.linked_accounts', - note: 'Manage %s', - preferences: { - translations: ['Linked Accounts'] - }, -) -Permission.create_if_not_exists( - name: 'user_preferences.device', - note: 'Manage %s', - preferences: { - translations: ['Devices'] - }, -) -Permission.create_if_not_exists( - name: 'user_preferences.avatar', - note: 'Manage %s', - preferences: { - translations: ['Avatar'] - }, -) -Permission.create_if_not_exists( - name: 'user_preferences.calendar', - note: 'Access to %s', - preferences: { - translations: ['Calendars'], - required: ['ticket.agent'], - }, -) - -Permission.create_if_not_exists( - name: 'report', - note: 'Report Interface', - preferences: {}, -) -Permission.create_if_not_exists( - name: 'ticket', - note: 'Ticket Interface', - preferences: { - disabled: true - }, -) -Permission.create_if_not_exists( - name: 'ticket.agent', - note: 'Access to Agent Tickets based on Group Access', - preferences: { - not: ['ticket.customer'], - plugin: ['groups'] - }, -) -Permission.create_if_not_exists( - name: 'ticket.customer', - note: 'Access to Customer Tickets based on current_user.id and current_user.organization_id', - preferences: { - not: ['ticket.agent'], - }, -) -Permission.create_if_not_exists( - name: 'chat', - note: 'Access to %s', - preferences: { - translations: ['Chat'] - }, -) -Permission.create_if_not_exists( - name: 'chat.agent', - note: 'Access to %s', - preferences: { - translations: ['Chat'], - not: ['chat.customer'], - }, -) -Permission.create_if_not_exists( - name: 'cti', - note: 'CTI', - preferences: { - disabled: true - }, -) -Permission.create_if_not_exists( - name: 'cti.agent', - note: 'Access to %s', - preferences: { - translations: ['CTI'], - not: ['cti.customer'], - }, -) - -admin = Role.find_by(name: 'Admin') -admin.permission_grant('user_preferences') -admin.permission_grant('admin') -admin.permission_grant('report') - -agent = Role.find_by(name: 'Agent') -agent.permission_grant('user_preferences') -agent.permission_grant('ticket.agent') -agent.permission_grant('chat.agent') -agent.permission_grant('cti.agent') - -customer = Role.find_by(name: 'Customer') -customer.permission_grant('user_preferences.password') -customer.permission_grant('user_preferences.language') -customer.permission_grant('user_preferences.linked_accounts') -customer.permission_grant('user_preferences.avatar') -customer.permission_grant('ticket.customer') - -Group.create_if_not_exists( - id: 1, - name: 'Users', - signature_id: signature.id, - note: 'Standard Group/Pool for Tickets.', - updated_by_id: 1, - created_by_id: 1 -) - -user = User.create_if_not_exists( - id: 1, - login: '-', - firstname: '-', - lastname: '', - email: '', - active: false, - updated_by_id: 1, - created_by_id: 1 -) - -UserInfo.current_user_id = 1 -roles = Role.find_by(name: 'Customer') -organizations = Organization.all -groups = Group.all -org_community = Organization.create_if_not_exists( - id: 1, - name: 'Zammad Foundation', -) -user_community = User.create_or_update( - id: 2, - login: 'nicole.braun@zammad.org', - firstname: 'Nicole', - lastname: 'Braun', - email: 'nicole.braun@zammad.org', - password: '', - active: true, - roles: [roles], - organization_id: org_community.id, -) - -Link::Type.create_if_not_exists(id: 1, name: 'normal') -Link::Object.create_if_not_exists(id: 1, name: 'Ticket') -Link::Object.create_if_not_exists(id: 2, name: 'Announcement') -Link::Object.create_if_not_exists(id: 3, name: 'Question/Answer') -Link::Object.create_if_not_exists(id: 4, name: 'Idea') -Link::Object.create_if_not_exists(id: 5, name: 'Bug') - -Ticket::StateType.create_if_not_exists(id: 1, name: 'new') -Ticket::StateType.create_if_not_exists(id: 2, name: 'open') -Ticket::StateType.create_if_not_exists(id: 3, name: 'pending reminder') -Ticket::StateType.create_if_not_exists(id: 4, name: 'pending action') -Ticket::StateType.create_if_not_exists(id: 5, name: 'closed') -Ticket::StateType.create_if_not_exists(id: 6, name: 'merged') -Ticket::StateType.create_if_not_exists(id: 7, name: 'removed') - -Ticket::State.create_if_not_exists( - id: 1, - name: 'new', - state_type_id: Ticket::StateType.find_by(name: 'new').id, - default_create: true, -) -Ticket::State.create_if_not_exists( - id: 2, - name: 'open', - state_type_id: Ticket::StateType.find_by(name: 'open').id, - default_follow_up: true, -) -Ticket::State.create_if_not_exists( - id: 3, - name: 'pending reminder', - state_type_id: Ticket::StateType.find_by(name: 'pending reminder').id, - ignore_escalation: true, -) -Ticket::State.create_if_not_exists( - id: 4, - name: 'closed', - state_type_id: Ticket::StateType.find_by(name: 'closed').id, - ignore_escalation: true, -) -Ticket::State.create_if_not_exists( - id: 5, - name: 'merged', - state_type_id: Ticket::StateType.find_by(name: 'merged').id, - ignore_escalation: true, -) -Ticket::State.create_if_not_exists( - id: 6, - name: 'removed', - state_type_id: Ticket::StateType.find_by(name: 'removed').id, - active: false, - ignore_escalation: true, -) -Ticket::State.create_if_not_exists( - id: 7, - name: 'pending close', - state_type_id: Ticket::StateType.find_by(name: 'pending action').id, - next_state_id: Ticket::State.find_by(name: 'closed').id, - ignore_escalation: true, -) - -Ticket::Priority.create_if_not_exists(id: 1, name: '1 low') -Ticket::Priority.create_if_not_exists(id: 2, name: '2 normal', default_create: true) -Ticket::Priority.create_if_not_exists(id: 3, name: '3 high') - -Ticket::Article::Type.create_if_not_exists(id: 1, name: 'email', communication: true) -Ticket::Article::Type.create_if_not_exists(id: 2, name: 'sms', communication: true) -Ticket::Article::Type.create_if_not_exists(id: 3, name: 'chat', communication: true) -Ticket::Article::Type.create_if_not_exists(id: 4, name: 'fax', communication: true) -Ticket::Article::Type.create_if_not_exists(id: 5, name: 'phone', communication: true) -Ticket::Article::Type.create_if_not_exists(id: 6, name: 'twitter status', communication: true) -Ticket::Article::Type.create_if_not_exists(id: 7, name: 'twitter direct-message', communication: true) -Ticket::Article::Type.create_if_not_exists(id: 8, name: 'facebook feed post', communication: true) -Ticket::Article::Type.create_if_not_exists(id: 9, name: 'facebook feed comment', communication: true) -Ticket::Article::Type.create_if_not_exists(id: 10, name: 'note', communication: false) -Ticket::Article::Type.create_if_not_exists(id: 11, name: 'web', communication: true) -Ticket::Article::Type.create_if_not_exists(id: 12, name: 'telegram personal-message', communication: true) - -Ticket::Article::Sender.create_if_not_exists(id: 1, name: 'Agent') -Ticket::Article::Sender.create_if_not_exists(id: 2, name: 'Customer') -Ticket::Article::Sender.create_if_not_exists(id: 3, name: 'System') - -Macro.create_if_not_exists( - name: 'Close & Tag as Spam', - perform: { - 'ticket.state_id' => { - value: Ticket::State.by_category(:closed).first.id, - }, - 'ticket.tags' => { - operator: 'add', - value: 'spam', - }, - 'ticket.owner_id' => { - pre_condition: 'current_user.id', - value: '', - }, - }, - note: 'example macro', - active: true, -) - -UserInfo.current_user_id = user_community.id -ticket = Ticket.create( - group_id: Group.find_by(name: 'Users').id, - customer_id: User.find_by(login: 'nicole.braun@zammad.org').id, - title: 'Welcome to Zammad!', -) -Ticket::Article.create( - ticket_id: ticket.id, - type_id: Ticket::Article::Type.find_by(name: 'phone').id, - sender_id: Ticket::Article::Sender.find_by(name: 'Customer').id, - from: 'Zammad Feedback ', - body: 'Welcome! - -Thank you for choosing Zammad. - -You will find updates and patches at https://zammad.org/. Online -documentation is available at https://zammad.org/documentation. Get -involved (discussions, contributing, ...) at https://zammad.org/participate. - -Regards, - -Your Zammad Team -', - internal: false, -) - -UserInfo.current_user_id = 1 -overview_role = Role.find_by(name: 'Agent') -Overview.create_if_not_exists( - name: 'My assigned Tickets', - link: 'my_assigned', - prio: 1000, - role_ids: [overview_role.id], - condition: { - 'ticket.state_id' => { - operator: 'is', - value: Ticket::State.by_category(:open).pluck(:id), - }, - 'ticket.owner_id' => { - operator: 'is', - pre_condition: 'current_user.id', - }, - }, - order: { - by: 'created_at', - direction: 'ASC', - }, - view: { - d: %w(title customer group created_at), - s: %w(title customer group created_at), - m: %w(number title customer group created_at), - view_mode_default: 's', - }, -) - -Overview.create_if_not_exists( - name: 'Unassigned & Open', - link: 'all_unassigned', - prio: 1010, - role_ids: [overview_role.id], - condition: { - 'ticket.state_id' => { - operator: 'is', - value: Ticket::State.by_category(:work_on_all).pluck(:id), - }, - 'ticket.owner_id' => { - operator: 'is', - pre_condition: 'not_set', - }, - }, - order: { - by: 'created_at', - direction: 'ASC', - }, - view: { - d: %w(title customer group created_at), - s: %w(title customer group created_at), - m: %w(number title customer group created_at), - view_mode_default: 's', - }, -) - -Overview.create_if_not_exists( - name: 'My pending reached Tickets', - link: 'my_pending_reached', - prio: 1020, - role_ids: [overview_role.id], - condition: { - 'ticket.state_id' => { - operator: 'is', - value: Ticket::State.by_category(:pending_reminder).pluck(:id), - }, - 'ticket.owner_id' => { - operator: 'is', - pre_condition: 'current_user.id', - }, - 'ticket.pending_time' => { - operator: 'within next (relative)', - value: 0, - range: 'minute', - }, - }, - order: { - by: 'created_at', - direction: 'ASC', - }, - view: { - d: %w(title customer group created_at), - s: %w(title customer group created_at), - m: %w(number title customer group created_at), - view_mode_default: 's', - }, -) - -Overview.create_if_not_exists( - name: 'Open', - link: 'all_open', - prio: 1030, - role_ids: [overview_role.id], - condition: { - 'ticket.state_id' => { - operator: 'is', - value: Ticket::State.by_category(:work_on_all).pluck(:id), - }, - }, - order: { - by: 'created_at', - direction: 'ASC', - }, - view: { - d: %w(title customer group state owner created_at), - s: %w(title customer group state owner created_at), - m: %w(number title customer group state owner created_at), - view_mode_default: 's', - }, -) - -Overview.create_if_not_exists( - name: 'Pending reached', - link: 'all_pending_reached', - prio: 1040, - role_ids: [overview_role.id], - condition: { - 'ticket.state_id' => { - operator: 'is', - value: Ticket::State.by_category(:pending_reminder).pluck(:id), - }, - 'ticket.pending_time' => { - operator: 'within next (relative)', - value: 0, - range: 'minute', - }, - }, - order: { - by: 'created_at', - direction: 'ASC', - }, - view: { - d: %w(title customer group owner created_at), - s: %w(title customer group owner created_at), - m: %w(number title customer group owner created_at), - view_mode_default: 's', - }, -) - -Overview.create_if_not_exists( - name: 'Escalated', - link: 'all_escalated', - prio: 1050, - role_ids: [overview_role.id], - condition: { - 'ticket.escalation_at' => { - operator: 'within next (relative)', - value: '10', - range: 'minute', - }, - }, - order: { - by: 'escalation_at', - direction: 'ASC', - }, - view: { - d: %w(title customer group owner escalation_at), - s: %w(title customer group owner escalation_at), - m: %w(number title customer group owner escalation_at), - view_mode_default: 's', - }, -) - -overview_role = Role.find_by(name: 'Customer') -Overview.create_if_not_exists( - name: 'My Tickets', - link: 'my_tickets', - prio: 1100, - role_ids: [overview_role.id], - condition: { - 'ticket.state_id' => { - operator: 'is', - value: Ticket::State.by_category(:viewable).pluck(:id), - }, - 'ticket.customer_id' => { - operator: 'is', - pre_condition: 'current_user.id', - }, - }, - order: { - by: 'created_at', - direction: 'DESC', - }, - view: { - d: %w(title customer state created_at), - s: %w(number title state created_at), - m: %w(number title state created_at), - view_mode_default: 's', - }, -) -Overview.create_if_not_exists( - name: 'My Organization Tickets', - link: 'my_organization_tickets', - prio: 1200, - role_ids: [overview_role.id], - organization_shared: true, - condition: { - 'ticket.state_id' => { - operator: 'is', - value: Ticket::State.by_category(:viewable).pluck(:id), - }, - 'ticket.organization_id' => { - operator: 'is', - pre_condition: 'current_user.organization_id', - }, - }, - order: { - by: 'created_at', - direction: 'DESC', - }, - view: { - d: %w(title customer state created_at), - s: %w(number title customer state created_at), - m: %w(number title customer state created_at), - view_mode_default: 's', - }, -) - -Channel.create_if_not_exists( - area: 'Email::Notification', - options: { - outbound: { - adapter: 'smtp', - options: { - host: 'host.example.com', - user: '', - password: '', - ssl: true, - }, - }, - }, - group_id: 1, - preferences: { online_service_disable: true }, - active: false, -) -Channel.create_if_not_exists( - area: 'Email::Notification', - options: { - outbound: { - adapter: 'sendmail', - }, - }, - preferences: { online_service_disable: true }, - active: true, -) - -Report::Profile.create_if_not_exists( - name: '-all-', - condition: {}, - active: true, - updated_by_id: 1, - created_by_id: 1, -) - -chat = Chat.create_if_not_exists( - name: 'default', - max_queue: 5, - note: '', - active: true, - updated_by_id: 1, - created_by_id: 1, -) - -network = Network.create_if_not_exists( - id: 1, - name: 'base', -) - -Network::Category::Type.create_if_not_exists( - id: 1, - name: 'Announcement', -) -Network::Category::Type.create_if_not_exists( - id: 2, - name: 'Idea', -) -Network::Category::Type.create_if_not_exists( - id: 3, - name: 'Question', -) -Network::Category::Type.create_if_not_exists( - id: 4, - name: 'Bug Report', -) - -Network::Privacy.create_if_not_exists( - id: 1, - name: 'logged in', - key: 'loggedIn', -) -Network::Privacy.create_if_not_exists( - id: 2, - name: 'logged in and moderator', - key: 'loggedInModerator', -) -Network::Category.create_if_not_exists( - id: 1, - name: 'Announcements', - network_id: network.id, - network_category_type_id: Network::Category::Type.find_by(name: 'Announcement').id, - network_privacy_id: Network::Privacy.find_by(name: 'logged in and moderator').id, - allow_comments: true, -) -Network::Category.create_if_not_exists( - id: 2, - name: 'Questions', - network_id: network.id, - allow_comments: true, - network_category_type_id: Network::Category::Type.find_by(name: 'Question').id, - network_privacy_id: Network::Privacy.find_by(name: 'logged in').id, -) -Network::Category.create_if_not_exists( - id: 3, - name: 'Ideas', - network_id: network.id, - network_category_type_id: Network::Category::Type.find_by(name: 'Idea').id, - network_privacy_id: Network::Privacy.find_by(name: 'logged in').id, - allow_comments: true, -) -Network::Category.create_if_not_exists( - id: 4, - name: 'Bug Reports', - network_id: network.id, - network_category_type_id: Network::Category::Type.find_by(name: 'Bug Report').id, - network_privacy_id: Network::Privacy.find_by(name: 'logged in').id, - allow_comments: true, -) -item = Network::Item.create( - title: 'Example Announcement', - body: 'Some announcement....', - network_category_id: Network::Category.find_by(name: 'Announcements').id, -) -Network::Item::Comment.create( - network_item_id: item.id, - body: 'Some comment....', -) -item = Network::Item.create( - title: 'Example Question?', - body: 'Some questions....', - network_category_id: Network::Category.find_by(name: 'Questions').id, -) -Network::Item::Comment.create( - network_item_id: item.id, - body: 'Some comment....', -) -item = Network::Item.create( - title: 'Example Idea', - body: 'Some idea....', - network_category_id: Network::Category.find_by(name: 'Ideas').id, -) -Network::Item::Comment.create( - network_item_id: item.id, - body: 'Some comment....', -) -item = Network::Item.create( - title: 'Example Bug Report', - body: 'Some bug....', - network_category_id: Network::Category.find_by(name: 'Bug Reports').id, -) -Network::Item::Comment.create( - network_item_id: item.id, - body: 'Some comment....', -) - -ObjectManager::Attribute.add( - force: true, - object: 'Ticket', - name: 'title', - display: 'Title', - data_type: 'input', - data_option: { - type: 'text', - maxlength: 200, - null: false, - translate: false, - }, - editable: false, - active: true, - screens: { - create_top: { - '-all-' => { - null: false, - }, - }, - edit: {}, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 15, -) - -ObjectManager::Attribute.add( - force: true, - object: 'Ticket', - name: 'customer_id', - display: 'Customer', - data_type: 'user_autocompletion', - data_option: { - relation: 'User', - autocapitalize: false, - multiple: false, - guess: true, - null: false, - limit: 200, - placeholder: 'Enter Person or Organization/Company', - minLengt: 2, - translate: false, - permission: ['ticket.agent'], - }, - editable: false, - active: true, - screens: { - create_top: { - '-all-' => { - null: false, - }, - }, - edit: {}, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 10, -) -ObjectManager::Attribute.add( - force: true, - object: 'Ticket', - name: 'type', - display: 'Type', - data_type: 'select', - data_option: { - default: '', - options: { - 'Incident' => 'Incident', - 'Problem' => 'Problem', - 'Request for Change' => 'Request for Change', - }, - nulloption: true, - multiple: false, - null: true, - translate: true, - }, - editable: true, - active: false, - screens: { - create_middle: { - '-all-' => { - null: false, - item_class: 'column', - }, - }, - edit: { - 'ticket.agent' => { - null: false, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 20, -) -ObjectManager::Attribute.add( - force: true, - object: 'Ticket', - name: 'group_id', - display: 'Group', - data_type: 'select', - data_option: { - default: '', - relation: 'Group', - relation_condition: { access: 'rw' }, - nulloption: true, - multiple: false, - null: false, - translate: false, - only_shown_if_selectable: true, - permission: ['ticket.agent', 'ticket.customer'], - }, - editable: false, - active: true, - screens: { - create_middle: { - '-all-' => { - null: false, - item_class: 'column', - }, - }, - edit: { - 'ticket.agent' => { - null: false, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 25, -) -ObjectManager::Attribute.add( - force: true, - object: 'Ticket', - name: 'owner_id', - display: 'Owner', - data_type: 'select', - data_option: { - default: '', - relation: 'User', - relation_condition: { roles: 'Agent' }, - nulloption: true, - multiple: false, - null: true, - translate: false, - permission: ['ticket.agent'], - }, - editable: false, - active: true, - screens: { - create_middle: { - '-all-' => { - null: true, - item_class: 'column', - }, - }, - edit: { - '-all-' => { - null: true, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 30, -) -ObjectManager::Attribute.add( - force: true, - object: 'Ticket', - name: 'state_id', - display: 'State', - data_type: 'select', - data_option: { - relation: 'TicketState', - nulloption: true, - multiple: false, - null: false, - default: Ticket::State.find_by(default_follow_up: true).id, - translate: true, - filter: Ticket::State.by_category(:viewable).pluck(:id), - }, - editable: false, - active: true, - screens: { - create_middle: { - 'ticket.agent' => { - null: false, - item_class: 'column', - filter: Ticket::State.by_category(:viewable_agent_new).pluck(:id), - }, - 'ticket.customer' => { - item_class: 'column', - nulloption: false, - null: true, - filter: Ticket::State.by_category(:viewable_customer_new).pluck(:id), - default: Ticket::State.find_by(default_create: true).id, - }, - }, - edit: { - 'ticket.agent' => { - nulloption: false, - null: false, - filter: Ticket::State.by_category(:viewable_agent_edit).pluck(:id), - }, - 'ticket.customer' => { - nulloption: false, - null: true, - filter: Ticket::State.by_category(:viewable_customer_edit).pluck(:id), - default: Ticket::State.find_by(default_follow_up: true).id, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 40, -) -ObjectManager::Attribute.add( - force: true, - object: 'Ticket', - name: 'pending_time', - display: 'Pending till', - data_type: 'datetime', - data_option: { - future: true, - past: false, - diff: 24, - null: true, - translate: true, - required_if: { - state_id: Ticket::State.by_category(:pending).pluck(:id), - }, - shown_if: { - state_id: Ticket::State.by_category(:pending).pluck(:id), - }, - }, - editable: false, - active: true, - screens: { - create_middle: { - '-all-' => { - null: false, - item_class: 'column', - }, - }, - edit: { - '-all-' => { - null: false, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 41, -) -ObjectManager::Attribute.add( - force: true, - object: 'Ticket', - name: 'priority_id', - display: 'Priority', - data_type: 'select', - data_option: { - relation: 'TicketPriority', - nulloption: false, - multiple: false, - null: false, - default: Ticket::Priority.find_by(default_create: true).id, - translate: true, - }, - editable: false, - active: true, - screens: { - create_middle: { - 'ticket.agent' => { - null: false, - item_class: 'column', - }, - }, - edit: { - 'ticket.agent' => { - null: false, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 80, -) - -ObjectManager::Attribute.add( - force: true, - object: 'Ticket', - name: 'tags', - display: 'Tags', - data_type: 'tag', - data_option: { - type: 'text', - null: true, - translate: false, - }, - editable: false, - active: true, - screens: { - create_bottom: { - 'ticket.agent' => { - null: true, - }, - }, - edit: {}, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 900, -) - -ObjectManager::Attribute.add( - force: true, - object: 'TicketArticle', - name: 'type_id', - display: 'Type', - data_type: 'select', - data_option: { - relation: 'TicketArticleType', - nulloption: false, - multiple: false, - null: false, - default: Ticket::Article::Type.lookup(name: 'note').id, - translate: true, - }, - editable: false, - active: true, - screens: { - create_middle: {}, - edit: { - 'ticket.agent' => { - null: false, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 100, -) - -ObjectManager::Attribute.add( - force: true, - object: 'TicketArticle', - name: 'internal', - display: 'Visibility', - data_type: 'select', - data_option: { - options: { true: 'internal', false: 'public' }, - nulloption: false, - multiple: false, - null: true, - default: false, - translate: true, - }, - editable: false, - active: true, - screens: { - create_middle: {}, - edit: { - 'ticket.agent' => { - null: false, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 200, -) - -ObjectManager::Attribute.add( - force: true, - object: 'TicketArticle', - name: 'to', - display: 'To', - data_type: 'input', - data_option: { - type: 'text', - maxlength: 1000, - null: true, - }, - editable: false, - active: true, - screens: { - create_middle: {}, - edit: { - 'ticket.agent' => { - null: true, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 300, -) -ObjectManager::Attribute.add( - force: true, - object: 'TicketArticle', - name: 'cc', - display: 'Cc', - data_type: 'input', - data_option: { - type: 'text', - maxlength: 1000, - null: true, - }, - editable: false, - active: true, - screens: { - create_top: {}, - create_middle: {}, - edit: { - 'ticket.agent' => { - null: true, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 400, -) - -ObjectManager::Attribute.add( - force: true, - object: 'TicketArticle', - name: 'body', - display: 'Text', - data_type: 'richtext', - data_option: { - type: 'richtext', - maxlength: 20_000, - upload: true, - rows: 8, - null: true, - }, - editable: false, - active: true, - screens: { - create_top: { - '-all-' => { - null: false, - }, - }, - edit: { - '-all-' => { - null: true, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 600, -) - -ObjectManager::Attribute.add( - force: true, - object: 'User', - name: 'login', - display: 'Login', - data_type: 'input', - data_option: { - type: 'text', - maxlength: 100, - null: true, - autocapitalize: false, - item_class: 'formGroup--halfSize', - }, - editable: false, - active: true, - screens: { - signup: {}, - invite_agent: {}, - invite_customer: {}, - edit: {}, - view: { - '-all-' => { - shown: false, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 100, -) - -ObjectManager::Attribute.add( - force: true, - object: 'User', - name: 'firstname', - display: 'Firstname', - data_type: 'input', - data_option: { - type: 'text', - maxlength: 150, - null: false, - item_class: 'formGroup--halfSize', - }, - editable: false, - active: true, - screens: { - signup: { - '-all-' => { - null: false, - }, - }, - invite_agent: { - '-all-' => { - null: false, - }, - }, - invite_customer: { - '-all-' => { - null: false, - }, - }, - edit: { - '-all-' => { - null: false, - }, - }, - view: { - '-all-' => { - shown: true, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 200, -) - -ObjectManager::Attribute.add( - force: true, - object: 'User', - name: 'lastname', - display: 'Lastname', - data_type: 'input', - data_option: { - type: 'text', - maxlength: 150, - null: false, - item_class: 'formGroup--halfSize', - }, - editable: false, - active: true, - screens: { - signup: { - '-all-' => { - null: false, - }, - }, - invite_agent: { - '-all-' => { - null: false, - }, - }, - invite_customer: { - '-all-' => { - null: false, - }, - }, - edit: { - '-all-' => { - null: false, - }, - }, - view: { - '-all-' => { - shown: true, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 300, -) - -ObjectManager::Attribute.add( - force: true, - object: 'User', - name: 'email', - display: 'Email', - data_type: 'input', - data_option: { - type: 'email', - maxlength: 150, - null: false, - item_class: 'formGroup--halfSize', - }, - editable: false, - active: true, - screens: { - signup: { - '-all-' => { - null: false, - }, - }, - invite_agent: { - '-all-' => { - null: false, - }, - }, - invite_customer: { - '-all-' => { - null: false, - }, - }, - edit: { - '-all-' => { - null: false, - }, - }, - view: { - '-all-' => { - shown: true, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 400, -) - -ObjectManager::Attribute.add( - force: true, - object: 'User', - name: 'web', - display: 'Web', - data_type: 'input', - data_option: { - type: 'url', - maxlength: 250, - null: true, - item_class: 'formGroup--halfSize', - }, - editable: false, - active: true, - screens: { - signup: {}, - invite_agent: {}, - invite_customer: {}, - edit: { - '-all-' => { - null: true, - }, - }, - view: { - '-all-' => { - shown: true, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 500, -) - -ObjectManager::Attribute.add( - force: true, - object: 'User', - name: 'phone', - display: 'Phone', - data_type: 'input', - data_option: { - type: 'tel', - maxlength: 100, - null: true, - item_class: 'formGroup--halfSize', - }, - editable: false, - active: true, - screens: { - signup: {}, - invite_agent: {}, - invite_customer: {}, - edit: { - '-all-' => { - null: true, - }, - }, - view: { - '-all-' => { - shown: true, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 600, -) - -ObjectManager::Attribute.add( - force: true, - object: 'User', - name: 'mobile', - display: 'Mobile', - data_type: 'input', - data_option: { - type: 'tel', - maxlength: 100, - null: true, - item_class: 'formGroup--halfSize', - }, - editable: false, - active: true, - screens: { - signup: {}, - invite_agent: {}, - invite_customer: {}, - edit: { - '-all-' => { - null: true, - }, - }, - view: { - '-all-' => { - shown: true, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 700, -) - -ObjectManager::Attribute.add( - force: true, - object: 'User', - name: 'fax', - display: 'Fax', - data_type: 'input', - data_option: { - type: 'tel', - maxlength: 100, - null: true, - item_class: 'formGroup--halfSize', - }, - editable: false, - active: true, - screens: { - signup: {}, - invite_agent: {}, - invite_customer: {}, - edit: { - '-all-' => { - null: true, - }, - }, - view: { - '-all-' => { - shown: true, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 800, -) - -ObjectManager::Attribute.add( - force: true, - object: 'User', - name: 'organization_id', - display: 'Organization', - data_type: 'autocompletion_ajax', - data_option: { - multiple: false, - nulloption: true, - null: true, - relation: 'Organization', - item_class: 'formGroup--halfSize', - }, - editable: false, - active: true, - screens: { - signup: {}, - invite_agent: {}, - invite_customer: { - '-all-' => { - null: true, - }, - }, - edit: { - '-all-' => { - null: true, - }, - }, - view: { - '-all-' => { - shown: true, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 900, -) - -ObjectManager::Attribute.add( - force: true, - object: 'User', - name: 'department', - display: 'Department', - data_type: 'input', - data_option: { - type: 'text', - maxlength: 200, - null: true, - item_class: 'formGroup--halfSize', - }, - editable: true, - active: true, - screens: { - signup: {}, - invite_agent: {}, - invite_customer: {}, - edit: { - '-all-' => { - null: true, - }, - }, - view: { - '-all-' => { - shown: true, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 1000, -) - -ObjectManager::Attribute.add( - force: true, - object: 'User', - name: 'street', - display: 'Street', - data_type: 'input', - data_option: { - type: 'text', - maxlength: 100, - null: true, - }, - editable: true, - active: false, - screens: { - signup: {}, - invite_agent: {}, - invite_customer: {}, - edit: { - '-all-' => { - null: true, - }, - }, - view: { - '-all-' => { - shown: true, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 1100, -) - -ObjectManager::Attribute.add( - force: true, - object: 'User', - name: 'zip', - display: 'Zip', - data_type: 'input', - data_option: { - type: 'text', - maxlength: 100, - null: true, - item_class: 'formGroup--halfSize', - }, - editable: true, - active: false, - screens: { - signup: {}, - invite_agent: {}, - invite_customer: {}, - edit: { - '-all-' => { - null: true, - }, - }, - view: { - '-all-' => { - shown: true, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 1200, -) - -ObjectManager::Attribute.add( - force: true, - object: 'User', - name: 'city', - display: 'City', - data_type: 'input', - data_option: { - type: 'text', - maxlength: 100, - null: true, - item_class: 'formGroup--halfSize', - }, - editable: true, - active: false, - screens: { - signup: {}, - invite_agent: {}, - invite_customer: {}, - edit: { - '-all-' => { - null: true, - }, - }, - view: { - '-all-' => { - shown: true, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 1300, -) - -ObjectManager::Attribute.add( - force: true, - object: 'User', - name: 'address', - display: 'Address', - data_type: 'textarea', - data_option: { - type: 'text', - maxlength: 500, - null: true, - item_class: 'formGroup--halfSize', - }, - editable: true, - active: true, - screens: { - signup: {}, - invite_agent: {}, - invite_customer: {}, - edit: { - '-all-' => { - null: true, - }, - }, - view: { - '-all-' => { - shown: true, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 1350, -) - -ObjectManager::Attribute.add( - force: true, - object: 'User', - name: 'password', - display: 'Password', - data_type: 'input', - data_option: { - type: 'password', - maxlength: 100, - null: true, - autocomplete: 'new-password', - item_class: 'formGroup--halfSize', - }, - editable: false, - active: true, - screens: { - signup: { - '-all-' => { - null: false, - }, - }, - invite_agent: {}, - invite_customer: {}, - edit: { - 'admin.user' => { - null: true, - }, - }, - view: {} - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 1400, -) - -ObjectManager::Attribute.add( - force: true, - object: 'User', - name: 'vip', - display: 'VIP', - data_type: 'boolean', - data_option: { - null: true, - default: false, - item_class: 'formGroup--halfSize', - options: { - false: 'no', - true: 'yes', - }, - translate: true, - permission: ['admin.user', 'ticket.agent'], - }, - editable: false, - active: true, - screens: { - edit: { - '-all-' => { - null: true, - }, - }, - view: { - '-all-' => { - shown: false, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 1490, -) - -ObjectManager::Attribute.add( - force: true, - object: 'User', - name: 'note', - display: 'Note', - data_type: 'richtext', - data_option: { - type: 'text', - maxlength: 250, - null: true, - note: 'Notes are visible to agents only, never to customers.', - }, - editable: false, - active: true, - screens: { - signup: {}, - invite_agent: {}, - invite_customer: { - '-all-' => { - null: true, - }, - }, - edit: { - '-all-' => { - null: true, - }, - }, - view: { - '-all-' => { - shown: true, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 1500, -) - -ObjectManager::Attribute.add( - force: true, - object: 'User', - name: 'role_ids', - display: 'Permissions', - data_type: 'user_permission', - data_option: { - null: false, - item_class: 'checkbox', - permission: ['admin.user'], - }, - editable: false, - active: true, - screens: { - signup: {}, - invite_agent: { - '-all-' => { - null: false, - default: [Role.lookup(name: 'Agent').id], - }, - }, - invite_customer: {}, - edit: { - '-all-' => { - null: true, - }, - }, - view: { - '-all-' => { - shown: false, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 1600, -) - -ObjectManager::Attribute.add( - force: true, - object: 'User', - name: 'active', - display: 'Active', - data_type: 'active', - data_option: { - null: true, - default: true, - permission: ['admin.user', 'ticket.agent'], - }, - editable: false, - active: true, - screens: { - signup: {}, - invite_agent: {}, - invite_customer: {}, - edit: { - '-all-' => { - null: false, - }, - }, - view: { - '-all-' => { - shown: false, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 1800, -) - -ObjectManager::Attribute.add( - force: true, - object: 'Organization', - name: 'name', - display: 'Name', - data_type: 'input', - data_option: { - type: 'text', - maxlength: 150, - null: false, - item_class: 'formGroup--halfSize', - }, - editable: false, - active: true, - screens: { - edit: { - '-all-' => { - null: false, - }, - }, - view: { - '-all-' => { - shown: true, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 200, -) - -ObjectManager::Attribute.add( - force: true, - object: 'Organization', - name: 'shared', - display: 'Shared organization', - data_type: 'boolean', - data_option: { - null: true, - default: true, - note: 'Customers in the organization can view each other items.', - item_class: 'formGroup--halfSize', - options: { - true: 'yes', - false: 'no', - }, - translate: true, - permission: ['admin.organization'], - }, - editable: false, - active: true, - screens: { - edit: { - '-all-' => { - null: false, - }, - }, - view: { - '-all-' => { - shown: true, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 1400, -) - -ObjectManager::Attribute.add( - force: true, - object: 'Organization', - name: 'domain_assignment', - display: 'Domain based assignment', - data_type: 'boolean', - data_option: { - null: true, - default: false, - note: 'Assign Users based on users domain.', - item_class: 'formGroup--halfSize', - options: { - true: 'yes', - false: 'no', - }, - translate: true, - permission: ['admin.organization'], - }, - editable: false, - active: true, - screens: { - edit: { - '-all-' => { - null: false, - }, - }, - view: { - '-all-' => { - shown: true, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 1410, -) - -ObjectManager::Attribute.add( - force: true, - object: 'Organization', - name: 'domain', - display: 'Domain', - data_type: 'input', - data_option: { - type: 'text', - maxlength: 150, - null: true, - item_class: 'formGroup--halfSize', - }, - editable: false, - active: true, - screens: { - edit: { - '-all-' => { - null: true, - }, - }, - view: { - '-all-' => { - shown: true, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 1420, -) - -ObjectManager::Attribute.add( - force: true, - object: 'Organization', - name: 'note', - display: 'Note', - data_type: 'richtext', - data_option: { - type: 'text', - maxlength: 250, - null: true, - note: 'Notes are visible to agents only, never to customers.', - }, - editable: false, - active: true, - screens: { - edit: { - '-all-' => { - null: true, - }, - }, - view: { - '-all-' => { - shown: true, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 1500, -) - -ObjectManager::Attribute.add( - force: true, - object: 'Organization', - name: 'active', - display: 'Active', - data_type: 'active', - data_option: { - null: true, - default: true, - permission: ['admin.organization'], - }, - editable: false, - active: true, - screens: { - edit: { - '-all-' => { - null: false, - }, - }, - view: { - '-all-' => { - shown: false, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 1800, -) - -ObjectManager::Attribute.add( - force: true, - object: 'Group', - name: 'name', - display: 'Name', - data_type: 'input', - data_option: { - type: 'text', - maxlength: 150, - null: false, - }, - editable: false, - active: true, - screens: { - create: { - '-all-' => { - null: false, - }, - }, - edit: { - '-all-' => { - null: false, - }, - }, - view: { - '-all-' => { - shown: true, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 200, -) - -ObjectManager::Attribute.add( - force: true, - object: 'Group', - name: 'assignment_timeout', - display: 'Assignment Timeout', - data_type: 'integer', - data_option: { - maxlength: 150, - null: true, - note: 'Assignment timeout in minutes if assigned agent is not working on it. Ticket will be shown as unassigend.', - min: 0, - max: 999_999, - }, - editable: false, - active: true, - screens: { - create: { - '-all-' => { - null: true, - }, - }, - edit: { - '-all-' => { - null: true, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 300, -) - -ObjectManager::Attribute.add( - force: true, - object: 'Group', - name: 'follow_up_possible', - display: 'Follow up possible', - data_type: 'select', - data_option: { - default: 'yes', - options: { - yes: 'yes', - new_ticket: 'do not reopen Ticket but create new Ticket' - }, - null: false, - note: 'Follow up for closed ticket possible or not.', - translate: true - }, - editable: false, - active: true, - screens: { - create: { - '-all-' => { - null: true, - }, - }, - edit: { - '-all-' => { - null: true, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 400, -) - -ObjectManager::Attribute.add( - force: true, - object: 'Group', - name: 'follow_up_assignment', - display: 'Assign Follow Ups', - data_type: 'select', - data_option: { - default: 'yes', - options: { - true: 'yes', - false: 'no', - }, - null: false, - note: 'Assign follow up to latest agent again.', - translate: true - }, - editable: false, - active: true, - screens: { - create: { - '-all-' => { - null: true, - }, - }, - edit: { - '-all-' => { - null: true, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 500, -) - -ObjectManager::Attribute.add( - force: true, - object: 'Group', - name: 'email_address_id', - display: 'Email', - data_type: 'select', - data_option: { - default: '', - multiple: false, - null: true, - relation: 'EmailAddress', - nulloption: true, - do_not_log: true, - }, - editable: false, - active: true, - screens: { - create: { - '-all-' => { - null: true, - }, - }, - edit: { - '-all-' => { - null: true, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 600, -) - -ObjectManager::Attribute.add( - force: true, - object: 'Group', - name: 'signature_id', - display: 'Signature', - data_type: 'select', - data_option: { - default: '', - multiple: false, - null: true, - relation: 'Signature', - nulloption: true, - do_not_log: true, - }, - editable: false, - active: true, - screens: { - create: { - '-all-' => { - null: true, - }, - }, - edit: { - '-all-' => { - null: true, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 600, -) - -ObjectManager::Attribute.add( - force: true, - object: 'Group', - name: 'note', - display: 'Note', - data_type: 'richtext', - data_option: { - type: 'text', - maxlength: 250, - null: true, - note: 'Notes are visible to agents only, never to customers.', - }, - editable: false, - active: true, - screens: { - create: { - '-all-' => { - null: true, - }, - }, - edit: { - '-all-' => { - null: true, - }, - }, - view: { - '-all-' => { - shown: true, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 1500, -) - -ObjectManager::Attribute.add( - force: true, - object: 'Group', - name: 'active', - display: 'Active', - data_type: 'active', - data_option: { - null: true, - default: true, - permission: ['admin.group'], - }, - editable: false, - active: true, - screens: { - create: { - '-all-' => { - null: true, - }, - }, - edit: { - '-all-': { - null: false, - }, - }, - view: { - '-all-' => { - shown: false, - }, - }, - }, - to_create: false, - to_migrate: false, - to_delete: false, - position: 1800, -) - -Scheduler.create_if_not_exists( - name: 'Process pending tickets', - method: 'Ticket.process_pending', - period: 15.minutes, - prio: 1, - active: true, -) -Scheduler.create_if_not_exists( - name: 'Process escalation tickets', - method: 'Ticket.process_escalation', - period: 5.minutes, - prio: 1, - active: true, -) -Scheduler.create_if_not_exists( - name: 'Import OTRS diff load', - method: 'Import::OTRS.diff_worker', - period: 3.minutes, - prio: 1, - active: true, - updated_by_id: 1, - created_by_id: 1, -) -Scheduler.create_if_not_exists( - name: 'Check Channels', - method: 'Channel.fetch', - period: 30.seconds, - prio: 1, - active: true, - updated_by_id: 1, - created_by_id: 1, -) -Scheduler.create_if_not_exists( - name: 'Check streams for Channel', - method: 'Channel.stream', - period: 60.seconds, - prio: 1, - active: true, - updated_by_id: 1, - created_by_id: 1, -) -Scheduler.create_if_not_exists( - name: 'Generate Session data', - method: 'Sessions.jobs', - period: 60.seconds, - prio: 1, - active: true, - updated_by_id: 1, - created_by_id: 1, -) -Scheduler.create_if_not_exists( - name: 'Execute jobs', - method: 'Job.run', - period: 5.minutes, - prio: 2, - active: true, - updated_by_id: 1, - created_by_id: 1, -) -Scheduler.create_if_not_exists( - name: 'Cleanup expired sessions', - method: 'SessionHelper.cleanup_expired', - period: 60 * 60 * 12, - prio: 2, - active: true, - updated_by_id: 1, - created_by_id: 1, -) -Scheduler.create_if_not_exists( - name: 'Delete old activity stream entries.', - method: 'ActivityStream.cleanup', - period: 1.day, - prio: 2, - active: true, - updated_by_id: 1, - created_by_id: 1, -) -Scheduler.create_if_not_exists( - name: 'Delete old entries.', - method: 'RecentView.cleanup', - period: 1.day, - prio: 2, - active: true, - updated_by_id: 1, - created_by_id: 1, -) -Scheduler.create_or_update( - name: 'Delete old online notification entries.', - method: 'OnlineNotification.cleanup', - period: 2.hours, - prio: 2, - active: true, - updated_by_id: 1, - created_by_id: 1, -) -Scheduler.create_or_update( - name: 'Delete old token entries.', - method: 'Token.cleanup', - period: 30.days, - prio: 2, - active: true, - updated_by_id: 1, - created_by_id: 1, -) -Scheduler.create_or_update( - name: 'Closed chat sessions where participients are offline.', - method: 'Chat.cleanup_close', - period: 15.minutes, - prio: 2, - active: true, - updated_by_id: 1, - created_by_id: 1, -) -Scheduler.create_or_update( - name: 'Cleanup closed sessions.', - method: 'Chat.cleanup', - period: 5.days, - prio: 2, - active: true, - updated_by_id: 1, - created_by_id: 1, -) -Scheduler.create_or_update( - name: 'Sync calendars with ical feeds.', - method: 'Calendar.sync', - period: 1.day, - prio: 2, - active: true, - updated_by_id: 1, - created_by_id: 1, -) -Scheduler.create_or_update( - name: 'Generate user based stats.', - method: 'Stats.generate', - period: 11.minutes, - prio: 2, - active: true, - updated_by_id: 1, - created_by_id: 1, -) -Scheduler.create_or_update( - name: 'Delete old stats store entries.', - method: 'StatsStore.cleanup', - period: 31.days, - prio: 2, - active: true, - updated_by_id: 1, - created_by_id: 1, -) -Scheduler.create_if_not_exists( - name: 'Cleanup HttpLog', - method: 'HttpLog.cleanup', - period: 1.day, - prio: 2, - active: true, - updated_by_id: 1, - created_by_id: 1, -) -Scheduler.create_if_not_exists( - name: 'Import Jobs', - method: 'ImportJob.start_registered', - period: 1.hour, - prio: 1, - active: true, - updated_by_id: 1, - created_by_id: 1 -) - -Trigger.create_or_update( - name: 'auto reply (on new tickets)', - condition: { - 'ticket.action' => { - 'operator' => 'is', - 'value' => 'create', - }, - 'ticket.state_id' => { - 'operator' => 'is not', - 'value' => Ticket::State.by_category(:closed).first.id, - }, - 'article.type_id' => { - 'operator' => 'is', - 'value' => [ - Ticket::Article::Type.lookup(name: 'email').id, - Ticket::Article::Type.lookup(name: 'phone').id, - Ticket::Article::Type.lookup(name: 'web').id, - ], - }, - 'article.sender_id' => { - 'operator' => 'is', - 'value' => Ticket::Article::Sender.lookup(name: 'Customer').id, - }, - }, - perform: { - 'notification.email' => { - 'body' => '
Your request (#{config.ticket_hook}#{ticket.number}) has been received and will be reviewed by our support staff.
-
-
To provide additional information, please reply to this email or click on the following link (for initial login, please request a new password): -#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id} -
-
-
Your #{config.product_name} Team
-
-
Zammad, your customer support system
', - 'recipient' => 'ticket_customer', - 'subject' => 'Thanks for your inquiry (#{ticket.title})', - }, - }, - active: true, - created_by_id: 1, - updated_by_id: 1, -) -Trigger.create_or_update( - name: 'auto reply (on follow up of tickets)', - condition: { - 'ticket.action' => { - 'operator' => 'is', - 'value' => 'update', - }, - 'article.sender_id' => { - 'operator' => 'is', - 'value' => Ticket::Article::Sender.lookup(name: 'Customer').id, - }, - 'article.type_id' => { - 'operator' => 'is', - 'value' => [ - Ticket::Article::Type.lookup(name: 'email').id, - Ticket::Article::Type.lookup(name: 'phone').id, - Ticket::Article::Type.lookup(name: 'web').id, - ], - }, - }, - perform: { - 'notification.email' => { - 'body' => '
Your follow up for (#{config.ticket_hook}#{ticket.number}) has been received and will be reviewed by our support staff.
-
-
To provide additional information, please reply to this email or click on the following link: -#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id} -
-
-
Your #{config.product_name} Team
-
-
Zammad, your customer support system
', - 'recipient' => 'ticket_customer', - 'subject' => 'Thanks for your follow up (#{ticket.title})', - }, - }, - active: false, - created_by_id: 1, - updated_by_id: 1, -) - -Trigger.create_or_update( - name: 'customer notification (on owner change)', - condition: { - 'ticket.owner_id' => { - 'operator' => 'has changed', - 'pre_condition' => 'current_user.id', - 'value' => '', - 'value_completion' => '', - } - }, - perform: { - 'notification.email' => { - 'body' => '

The owner of ticket (Ticket##{ticket.number}) has changed and is now "#{ticket.owner.firstname} #{ticket.owner.lastname}".

-
-

To provide additional information, please reply to this email or click on the following link: -#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id} -

-
-

Zammad, your customer support system

', - 'recipient' => 'ticket_customer', - 'subject' => 'Owner has changed (#{ticket.title})', - }, - }, - active: false, - created_by_id: 1, - updated_by_id: 1, -) - -Karma::Activity.create_or_update( - name: 'ticket create', - description: 'You have created a ticket', - score: 10, - once_ttl: 60, -) -Karma::Activity.create_or_update( - name: 'ticket close', - description: 'You have closed a ticket', - score: 5, - once_ttl: 60, -) -Karma::Activity.create_or_update( - name: 'ticket answer 1h', - description: 'You have answered a ticket within 1h', - score: 25, - once_ttl: 60, -) -Karma::Activity.create_or_update( - name: 'ticket answer 2h', - description: 'You have answered a ticket within 2h', - score: 20, - once_ttl: 60, -) -Karma::Activity.create_or_update( - name: 'ticket answer 12h', - description: 'You have answered a ticket within 12h', - score: 10, - once_ttl: 60, -) -Karma::Activity.create_or_update( - name: 'ticket answer 24h', - description: 'You have answered a ticket within 24h', - score: 5, - once_ttl: 60, -) -Karma::Activity.create_or_update( - name: 'ticket pending state', - description: 'Usage of advanced features', - score: 2, - once_ttl: 60, -) -Karma::Activity.create_or_update( - name: 'ticket escalated', - description: 'You have escalated tickets', - score: -5, - once_ttl: 60 * 60 * 24, -) -Karma::Activity.create_or_update( - name: 'ticket reminder overdue (+2 days)', - description: 'You have tickets that are over 2 days overdue', - score: -5, - once_ttl: 60 * 60 * 24, -) -Karma::Activity.create_or_update( - name: 'text module', - description: 'Usage of advanced features', - score: 4, - once_ttl: 60 * 30, -) -Karma::Activity.create_or_update( - name: 'tagging', - description: 'Usage of advanced features', - score: 4, - once_ttl: 60 * 60 * 4, -) +# this is the __ordered__ list of seed files +# extend only if needed - try to add your changes +# to the matching one of the existing files +seeds = %w(settings user_nr_1 signatures roles permissions groups links ticket_state_types ticket_states ticket_priorities ticket_article_types ticket_article_senders macros community_user_resources overviews channels report_profiles chats networks object_manager_attributes schedulers triggers karma_activities) + +# loop and require all seedfiles +# files will get executed automatically +seeds.each do |seed| + # we use require relative here since + # - we the seeds file to get loaded only once + # - we want to require it relative to the current path + require_relative "seeds/#{seed}.rb" +end # reset primary key sequences DbHelper.import_post @@ -5775,6 +35,7 @@ Locale.create_if_not_exists( ) Locale.sync Translation.sync + Calendar.init_setup # install all packages in auto_install diff --git a/db/seeds/channels.rb b/db/seeds/channels.rb new file mode 100644 index 000000000..94bdf200f --- /dev/null +++ b/db/seeds/channels.rb @@ -0,0 +1,27 @@ +Channel.create_if_not_exists( + area: 'Email::Notification', + options: { + outbound: { + adapter: 'smtp', + options: { + host: 'host.example.com', + user: '', + password: '', + ssl: true, + }, + }, + }, + group_id: 1, + preferences: { online_service_disable: true }, + active: false, +) +Channel.create_if_not_exists( + area: 'Email::Notification', + options: { + outbound: { + adapter: 'sendmail', + }, + }, + preferences: { online_service_disable: true }, + active: true, +) diff --git a/db/seeds/chats.rb b/db/seeds/chats.rb new file mode 100644 index 000000000..79f6b7314 --- /dev/null +++ b/db/seeds/chats.rb @@ -0,0 +1,8 @@ +Chat.create_if_not_exists( + name: 'default', + max_queue: 5, + note: '', + active: true, + updated_by_id: 1, + created_by_id: 1, +) diff --git a/db/seeds/community_user_resources.rb b/db/seeds/community_user_resources.rb new file mode 100644 index 000000000..e57a7c4a6 --- /dev/null +++ b/db/seeds/community_user_resources.rb @@ -0,0 +1,44 @@ +org_community = Organization.create_if_not_exists( + id: 1, + name: 'Zammad Foundation', +) +user_community = User.create_or_update( + id: 2, + login: 'nicole.braun@zammad.org', + firstname: 'Nicole', + lastname: 'Braun', + email: 'nicole.braun@zammad.org', + password: '', + active: true, + roles: [ Role.find_by(name: 'Customer') ], + organization_id: org_community.id, +) + +UserInfo.current_user_id = user_community.id + +ticket = Ticket.create( + group_id: Group.find_by(name: 'Users').id, + customer_id: User.find_by(login: 'nicole.braun@zammad.org').id, + title: 'Welcome to Zammad!', +) +Ticket::Article.create( + ticket_id: ticket.id, + type_id: Ticket::Article::Type.find_by(name: 'phone').id, + sender_id: Ticket::Article::Sender.find_by(name: 'Customer').id, + from: 'Zammad Feedback ', + body: 'Welcome! + +Thank you for choosing Zammad. + +You will find updates and patches at https://zammad.org/. Online +documentation is available at https://zammad.org/documentation. Get +involved (discussions, contributing, ...) at https://zammad.org/participate. + +Regards, + +Your Zammad Team +', + internal: false, +) + +UserInfo.current_user_id = 1 diff --git a/db/seeds/groups.rb b/db/seeds/groups.rb new file mode 100644 index 000000000..994a22639 --- /dev/null +++ b/db/seeds/groups.rb @@ -0,0 +1,8 @@ +Group.create_if_not_exists( + id: 1, + name: 'Users', + signature_id: Signature.first.id, + note: 'Standard Group/Pool for Tickets.', + updated_by_id: 1, + created_by_id: 1 +) diff --git a/db/seeds/karma_activities.rb b/db/seeds/karma_activities.rb new file mode 100644 index 000000000..b6a6e0cc0 --- /dev/null +++ b/db/seeds/karma_activities.rb @@ -0,0 +1,66 @@ +Karma::Activity.create_or_update( + name: 'ticket create', + description: 'You have created a ticket', + score: 10, + once_ttl: 60, +) +Karma::Activity.create_or_update( + name: 'ticket close', + description: 'You have closed a ticket', + score: 5, + once_ttl: 60, +) +Karma::Activity.create_or_update( + name: 'ticket answer 1h', + description: 'You have answered a ticket within 1h', + score: 25, + once_ttl: 60, +) +Karma::Activity.create_or_update( + name: 'ticket answer 2h', + description: 'You have answered a ticket within 2h', + score: 20, + once_ttl: 60, +) +Karma::Activity.create_or_update( + name: 'ticket answer 12h', + description: 'You have answered a ticket within 12h', + score: 10, + once_ttl: 60, +) +Karma::Activity.create_or_update( + name: 'ticket answer 24h', + description: 'You have answered a ticket within 24h', + score: 5, + once_ttl: 60, +) +Karma::Activity.create_or_update( + name: 'ticket pending state', + description: 'Usage of advanced features', + score: 2, + once_ttl: 60, +) +Karma::Activity.create_or_update( + name: 'ticket escalated', + description: 'You have escalated tickets', + score: -5, + once_ttl: 60 * 60 * 24, +) +Karma::Activity.create_or_update( + name: 'ticket reminder overdue (+2 days)', + description: 'You have tickets that are over 2 days overdue', + score: -5, + once_ttl: 60 * 60 * 24, +) +Karma::Activity.create_or_update( + name: 'text module', + description: 'Usage of advanced features', + score: 4, + once_ttl: 60 * 30, +) +Karma::Activity.create_or_update( + name: 'tagging', + description: 'Usage of advanced features', + score: 4, + once_ttl: 60 * 60 * 4, +) diff --git a/db/seeds/links.rb b/db/seeds/links.rb new file mode 100644 index 000000000..d10923779 --- /dev/null +++ b/db/seeds/links.rb @@ -0,0 +1,6 @@ +Link::Type.create_if_not_exists(id: 1, name: 'normal') +Link::Object.create_if_not_exists(id: 1, name: 'Ticket') +Link::Object.create_if_not_exists(id: 2, name: 'Announcement') +Link::Object.create_if_not_exists(id: 3, name: 'Question/Answer') +Link::Object.create_if_not_exists(id: 4, name: 'Idea') +Link::Object.create_if_not_exists(id: 5, name: 'Bug') diff --git a/db/seeds/macros.rb b/db/seeds/macros.rb new file mode 100644 index 000000000..439bd31ea --- /dev/null +++ b/db/seeds/macros.rb @@ -0,0 +1,18 @@ +Macro.create_if_not_exists( + name: 'Close & Tag as Spam', + perform: { + 'ticket.state_id' => { + value: Ticket::State.by_category(:closed).first.id, + }, + 'ticket.tags' => { + operator: 'add', + value: 'spam', + }, + 'ticket.owner_id' => { + pre_condition: 'current_user.id', + value: '', + }, + }, + note: 'example macro', + active: true, +) diff --git a/db/seeds/networks.rb b/db/seeds/networks.rb new file mode 100644 index 000000000..4da71d606 --- /dev/null +++ b/db/seeds/networks.rb @@ -0,0 +1,100 @@ +network = Network.create_if_not_exists( + id: 1, + name: 'base', +) + +Network::Category::Type.create_if_not_exists( + id: 1, + name: 'Announcement', +) +Network::Category::Type.create_if_not_exists( + id: 2, + name: 'Idea', +) +Network::Category::Type.create_if_not_exists( + id: 3, + name: 'Question', +) +Network::Category::Type.create_if_not_exists( + id: 4, + name: 'Bug Report', +) + +Network::Privacy.create_if_not_exists( + id: 1, + name: 'logged in', + key: 'loggedIn', +) +Network::Privacy.create_if_not_exists( + id: 2, + name: 'logged in and moderator', + key: 'loggedInModerator', +) +Network::Category.create_if_not_exists( + id: 1, + name: 'Announcements', + network_id: network.id, + network_category_type_id: Network::Category::Type.find_by(name: 'Announcement').id, + network_privacy_id: Network::Privacy.find_by(name: 'logged in and moderator').id, + allow_comments: true, +) +Network::Category.create_if_not_exists( + id: 2, + name: 'Questions', + network_id: network.id, + allow_comments: true, + network_category_type_id: Network::Category::Type.find_by(name: 'Question').id, + network_privacy_id: Network::Privacy.find_by(name: 'logged in').id, +) +Network::Category.create_if_not_exists( + id: 3, + name: 'Ideas', + network_id: network.id, + network_category_type_id: Network::Category::Type.find_by(name: 'Idea').id, + network_privacy_id: Network::Privacy.find_by(name: 'logged in').id, + allow_comments: true, +) +Network::Category.create_if_not_exists( + id: 4, + name: 'Bug Reports', + network_id: network.id, + network_category_type_id: Network::Category::Type.find_by(name: 'Bug Report').id, + network_privacy_id: Network::Privacy.find_by(name: 'logged in').id, + allow_comments: true, +) +item = Network::Item.create( + title: 'Example Announcement', + body: 'Some announcement....', + network_category_id: Network::Category.find_by(name: 'Announcements').id, +) +Network::Item::Comment.create( + network_item_id: item.id, + body: 'Some comment....', +) +item = Network::Item.create( + title: 'Example Question?', + body: 'Some questions....', + network_category_id: Network::Category.find_by(name: 'Questions').id, +) +Network::Item::Comment.create( + network_item_id: item.id, + body: 'Some comment....', +) +item = Network::Item.create( + title: 'Example Idea', + body: 'Some idea....', + network_category_id: Network::Category.find_by(name: 'Ideas').id, +) +Network::Item::Comment.create( + network_item_id: item.id, + body: 'Some comment....', +) +item = Network::Item.create( + title: 'Example Bug Report', + body: 'Some bug....', + network_category_id: Network::Category.find_by(name: 'Bug Reports').id, +) +Network::Item::Comment.create( + network_item_id: item.id, + body: 'Some comment....', +) diff --git a/db/seeds/object_manager_attributes.rb b/db/seeds/object_manager_attributes.rb new file mode 100644 index 000000000..6e70e8ed6 --- /dev/null +++ b/db/seeds/object_manager_attributes.rb @@ -0,0 +1,1667 @@ +ObjectManager::Attribute.add( + force: true, + object: 'Ticket', + name: 'title', + display: 'Title', + data_type: 'input', + data_option: { + type: 'text', + maxlength: 200, + null: false, + translate: false, + }, + editable: false, + active: true, + screens: { + create_top: { + '-all-' => { + null: false, + }, + }, + edit: {}, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 15, +) + +ObjectManager::Attribute.add( + force: true, + object: 'Ticket', + name: 'customer_id', + display: 'Customer', + data_type: 'user_autocompletion', + data_option: { + relation: 'User', + autocapitalize: false, + multiple: false, + guess: true, + null: false, + limit: 200, + placeholder: 'Enter Person or Organization/Company', + minLengt: 2, + translate: false, + permission: ['ticket.agent'], + }, + editable: false, + active: true, + screens: { + create_top: { + '-all-' => { + null: false, + }, + }, + edit: {}, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 10, +) +ObjectManager::Attribute.add( + force: true, + object: 'Ticket', + name: 'type', + display: 'Type', + data_type: 'select', + data_option: { + default: '', + options: { + 'Incident' => 'Incident', + 'Problem' => 'Problem', + 'Request for Change' => 'Request for Change', + }, + nulloption: true, + multiple: false, + null: true, + translate: true, + }, + editable: true, + active: false, + screens: { + create_middle: { + '-all-' => { + null: false, + item_class: 'column', + }, + }, + edit: { + 'ticket.agent' => { + null: false, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 20, +) +ObjectManager::Attribute.add( + force: true, + object: 'Ticket', + name: 'group_id', + display: 'Group', + data_type: 'select', + data_option: { + default: '', + relation: 'Group', + relation_condition: { access: 'rw' }, + nulloption: true, + multiple: false, + null: false, + translate: false, + only_shown_if_selectable: true, + permission: ['ticket.agent', 'ticket.customer'], + }, + editable: false, + active: true, + screens: { + create_middle: { + '-all-' => { + null: false, + item_class: 'column', + }, + }, + edit: { + 'ticket.agent' => { + null: false, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 25, +) +ObjectManager::Attribute.add( + force: true, + object: 'Ticket', + name: 'owner_id', + display: 'Owner', + data_type: 'select', + data_option: { + default: '', + relation: 'User', + relation_condition: { roles: 'Agent' }, + nulloption: true, + multiple: false, + null: true, + translate: false, + permission: ['ticket.agent'], + }, + editable: false, + active: true, + screens: { + create_middle: { + '-all-' => { + null: true, + item_class: 'column', + }, + }, + edit: { + '-all-' => { + null: true, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 30, +) +ObjectManager::Attribute.add( + force: true, + object: 'Ticket', + name: 'state_id', + display: 'State', + data_type: 'select', + data_option: { + relation: 'TicketState', + nulloption: true, + multiple: false, + null: false, + default: Ticket::State.find_by(default_follow_up: true).id, + translate: true, + filter: Ticket::State.by_category(:viewable).pluck(:id), + }, + editable: false, + active: true, + screens: { + create_middle: { + 'ticket.agent' => { + null: false, + item_class: 'column', + filter: Ticket::State.by_category(:viewable_agent_new).pluck(:id), + }, + 'ticket.customer' => { + item_class: 'column', + nulloption: false, + null: true, + filter: Ticket::State.by_category(:viewable_customer_new).pluck(:id), + default: Ticket::State.find_by(default_create: true).id, + }, + }, + edit: { + 'ticket.agent' => { + nulloption: false, + null: false, + filter: Ticket::State.by_category(:viewable_agent_edit).pluck(:id), + }, + 'ticket.customer' => { + nulloption: false, + null: true, + filter: Ticket::State.by_category(:viewable_customer_edit).pluck(:id), + default: Ticket::State.find_by(default_follow_up: true).id, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 40, +) +ObjectManager::Attribute.add( + force: true, + object: 'Ticket', + name: 'pending_time', + display: 'Pending till', + data_type: 'datetime', + data_option: { + future: true, + past: false, + diff: 24, + null: true, + translate: true, + required_if: { + state_id: Ticket::State.by_category(:pending).pluck(:id), + }, + shown_if: { + state_id: Ticket::State.by_category(:pending).pluck(:id), + }, + }, + editable: false, + active: true, + screens: { + create_middle: { + '-all-' => { + null: false, + item_class: 'column', + }, + }, + edit: { + '-all-' => { + null: false, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 41, +) +ObjectManager::Attribute.add( + force: true, + object: 'Ticket', + name: 'priority_id', + display: 'Priority', + data_type: 'select', + data_option: { + relation: 'TicketPriority', + nulloption: false, + multiple: false, + null: false, + default: Ticket::Priority.find_by(default_create: true).id, + translate: true, + }, + editable: false, + active: true, + screens: { + create_middle: { + 'ticket.agent' => { + null: false, + item_class: 'column', + }, + }, + edit: { + 'ticket.agent' => { + null: false, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 80, +) + +ObjectManager::Attribute.add( + force: true, + object: 'Ticket', + name: 'tags', + display: 'Tags', + data_type: 'tag', + data_option: { + type: 'text', + null: true, + translate: false, + }, + editable: false, + active: true, + screens: { + create_bottom: { + 'ticket.agent' => { + null: true, + }, + }, + edit: {}, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 900, +) + +ObjectManager::Attribute.add( + force: true, + object: 'TicketArticle', + name: 'type_id', + display: 'Type', + data_type: 'select', + data_option: { + relation: 'TicketArticleType', + nulloption: false, + multiple: false, + null: false, + default: Ticket::Article::Type.lookup(name: 'note').id, + translate: true, + }, + editable: false, + active: true, + screens: { + create_middle: {}, + edit: { + 'ticket.agent' => { + null: false, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 100, +) + +ObjectManager::Attribute.add( + force: true, + object: 'TicketArticle', + name: 'internal', + display: 'Visibility', + data_type: 'select', + data_option: { + options: { true: 'internal', false: 'public' }, + nulloption: false, + multiple: false, + null: true, + default: false, + translate: true, + }, + editable: false, + active: true, + screens: { + create_middle: {}, + edit: { + 'ticket.agent' => { + null: false, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 200, +) + +ObjectManager::Attribute.add( + force: true, + object: 'TicketArticle', + name: 'to', + display: 'To', + data_type: 'input', + data_option: { + type: 'text', + maxlength: 1000, + null: true, + }, + editable: false, + active: true, + screens: { + create_middle: {}, + edit: { + 'ticket.agent' => { + null: true, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 300, +) +ObjectManager::Attribute.add( + force: true, + object: 'TicketArticle', + name: 'cc', + display: 'Cc', + data_type: 'input', + data_option: { + type: 'text', + maxlength: 1000, + null: true, + }, + editable: false, + active: true, + screens: { + create_top: {}, + create_middle: {}, + edit: { + 'ticket.agent' => { + null: true, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 400, +) + +ObjectManager::Attribute.add( + force: true, + object: 'TicketArticle', + name: 'body', + display: 'Text', + data_type: 'richtext', + data_option: { + type: 'richtext', + maxlength: 20_000, + upload: true, + rows: 8, + null: true, + }, + editable: false, + active: true, + screens: { + create_top: { + '-all-' => { + null: false, + }, + }, + edit: { + '-all-' => { + null: true, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 600, +) + +ObjectManager::Attribute.add( + force: true, + object: 'User', + name: 'login', + display: 'Login', + data_type: 'input', + data_option: { + type: 'text', + maxlength: 100, + null: true, + autocapitalize: false, + item_class: 'formGroup--halfSize', + }, + editable: false, + active: true, + screens: { + signup: {}, + invite_agent: {}, + invite_customer: {}, + edit: {}, + view: { + '-all-' => { + shown: false, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 100, +) + +ObjectManager::Attribute.add( + force: true, + object: 'User', + name: 'firstname', + display: 'Firstname', + data_type: 'input', + data_option: { + type: 'text', + maxlength: 150, + null: false, + item_class: 'formGroup--halfSize', + }, + editable: false, + active: true, + screens: { + signup: { + '-all-' => { + null: false, + }, + }, + invite_agent: { + '-all-' => { + null: false, + }, + }, + invite_customer: { + '-all-' => { + null: false, + }, + }, + edit: { + '-all-' => { + null: false, + }, + }, + view: { + '-all-' => { + shown: true, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 200, +) + +ObjectManager::Attribute.add( + force: true, + object: 'User', + name: 'lastname', + display: 'Lastname', + data_type: 'input', + data_option: { + type: 'text', + maxlength: 150, + null: false, + item_class: 'formGroup--halfSize', + }, + editable: false, + active: true, + screens: { + signup: { + '-all-' => { + null: false, + }, + }, + invite_agent: { + '-all-' => { + null: false, + }, + }, + invite_customer: { + '-all-' => { + null: false, + }, + }, + edit: { + '-all-' => { + null: false, + }, + }, + view: { + '-all-' => { + shown: true, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 300, +) + +ObjectManager::Attribute.add( + force: true, + object: 'User', + name: 'email', + display: 'Email', + data_type: 'input', + data_option: { + type: 'email', + maxlength: 150, + null: false, + item_class: 'formGroup--halfSize', + }, + editable: false, + active: true, + screens: { + signup: { + '-all-' => { + null: false, + }, + }, + invite_agent: { + '-all-' => { + null: false, + }, + }, + invite_customer: { + '-all-' => { + null: false, + }, + }, + edit: { + '-all-' => { + null: false, + }, + }, + view: { + '-all-' => { + shown: true, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 400, +) + +ObjectManager::Attribute.add( + force: true, + object: 'User', + name: 'web', + display: 'Web', + data_type: 'input', + data_option: { + type: 'url', + maxlength: 250, + null: true, + item_class: 'formGroup--halfSize', + }, + editable: false, + active: true, + screens: { + signup: {}, + invite_agent: {}, + invite_customer: {}, + edit: { + '-all-' => { + null: true, + }, + }, + view: { + '-all-' => { + shown: true, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 500, +) + +ObjectManager::Attribute.add( + force: true, + object: 'User', + name: 'phone', + display: 'Phone', + data_type: 'input', + data_option: { + type: 'tel', + maxlength: 100, + null: true, + item_class: 'formGroup--halfSize', + }, + editable: false, + active: true, + screens: { + signup: {}, + invite_agent: {}, + invite_customer: {}, + edit: { + '-all-' => { + null: true, + }, + }, + view: { + '-all-' => { + shown: true, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 600, +) + +ObjectManager::Attribute.add( + force: true, + object: 'User', + name: 'mobile', + display: 'Mobile', + data_type: 'input', + data_option: { + type: 'tel', + maxlength: 100, + null: true, + item_class: 'formGroup--halfSize', + }, + editable: false, + active: true, + screens: { + signup: {}, + invite_agent: {}, + invite_customer: {}, + edit: { + '-all-' => { + null: true, + }, + }, + view: { + '-all-' => { + shown: true, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 700, +) + +ObjectManager::Attribute.add( + force: true, + object: 'User', + name: 'fax', + display: 'Fax', + data_type: 'input', + data_option: { + type: 'tel', + maxlength: 100, + null: true, + item_class: 'formGroup--halfSize', + }, + editable: false, + active: true, + screens: { + signup: {}, + invite_agent: {}, + invite_customer: {}, + edit: { + '-all-' => { + null: true, + }, + }, + view: { + '-all-' => { + shown: true, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 800, +) + +ObjectManager::Attribute.add( + force: true, + object: 'User', + name: 'organization_id', + display: 'Organization', + data_type: 'autocompletion_ajax', + data_option: { + multiple: false, + nulloption: true, + null: true, + relation: 'Organization', + item_class: 'formGroup--halfSize', + }, + editable: false, + active: true, + screens: { + signup: {}, + invite_agent: {}, + invite_customer: { + '-all-' => { + null: true, + }, + }, + edit: { + '-all-' => { + null: true, + }, + }, + view: { + '-all-' => { + shown: true, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 900, +) + +ObjectManager::Attribute.add( + force: true, + object: 'User', + name: 'department', + display: 'Department', + data_type: 'input', + data_option: { + type: 'text', + maxlength: 200, + null: true, + item_class: 'formGroup--halfSize', + }, + editable: true, + active: true, + screens: { + signup: {}, + invite_agent: {}, + invite_customer: {}, + edit: { + '-all-' => { + null: true, + }, + }, + view: { + '-all-' => { + shown: true, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 1000, +) + +ObjectManager::Attribute.add( + force: true, + object: 'User', + name: 'street', + display: 'Street', + data_type: 'input', + data_option: { + type: 'text', + maxlength: 100, + null: true, + }, + editable: true, + active: false, + screens: { + signup: {}, + invite_agent: {}, + invite_customer: {}, + edit: { + '-all-' => { + null: true, + }, + }, + view: { + '-all-' => { + shown: true, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 1100, +) + +ObjectManager::Attribute.add( + force: true, + object: 'User', + name: 'zip', + display: 'Zip', + data_type: 'input', + data_option: { + type: 'text', + maxlength: 100, + null: true, + item_class: 'formGroup--halfSize', + }, + editable: true, + active: false, + screens: { + signup: {}, + invite_agent: {}, + invite_customer: {}, + edit: { + '-all-' => { + null: true, + }, + }, + view: { + '-all-' => { + shown: true, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 1200, +) + +ObjectManager::Attribute.add( + force: true, + object: 'User', + name: 'city', + display: 'City', + data_type: 'input', + data_option: { + type: 'text', + maxlength: 100, + null: true, + item_class: 'formGroup--halfSize', + }, + editable: true, + active: false, + screens: { + signup: {}, + invite_agent: {}, + invite_customer: {}, + edit: { + '-all-' => { + null: true, + }, + }, + view: { + '-all-' => { + shown: true, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 1300, +) + +ObjectManager::Attribute.add( + force: true, + object: 'User', + name: 'address', + display: 'Address', + data_type: 'textarea', + data_option: { + type: 'text', + maxlength: 500, + null: true, + item_class: 'formGroup--halfSize', + }, + editable: true, + active: true, + screens: { + signup: {}, + invite_agent: {}, + invite_customer: {}, + edit: { + '-all-' => { + null: true, + }, + }, + view: { + '-all-' => { + shown: true, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 1350, +) + +ObjectManager::Attribute.add( + force: true, + object: 'User', + name: 'password', + display: 'Password', + data_type: 'input', + data_option: { + type: 'password', + maxlength: 100, + null: true, + autocomplete: 'new-password', + item_class: 'formGroup--halfSize', + }, + editable: false, + active: true, + screens: { + signup: { + '-all-' => { + null: false, + }, + }, + invite_agent: {}, + invite_customer: {}, + edit: { + 'admin.user' => { + null: true, + }, + }, + view: {} + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 1400, +) + +ObjectManager::Attribute.add( + force: true, + object: 'User', + name: 'vip', + display: 'VIP', + data_type: 'boolean', + data_option: { + null: true, + default: false, + item_class: 'formGroup--halfSize', + options: { + false: 'no', + true: 'yes', + }, + translate: true, + permission: ['admin.user', 'ticket.agent'], + }, + editable: false, + active: true, + screens: { + edit: { + '-all-' => { + null: true, + }, + }, + view: { + '-all-' => { + shown: false, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 1490, +) + +ObjectManager::Attribute.add( + force: true, + object: 'User', + name: 'note', + display: 'Note', + data_type: 'richtext', + data_option: { + type: 'text', + maxlength: 250, + null: true, + note: 'Notes are visible to agents only, never to customers.', + }, + editable: false, + active: true, + screens: { + signup: {}, + invite_agent: {}, + invite_customer: { + '-all-' => { + null: true, + }, + }, + edit: { + '-all-' => { + null: true, + }, + }, + view: { + '-all-' => { + shown: true, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 1500, +) + +ObjectManager::Attribute.add( + force: true, + object: 'User', + name: 'role_ids', + display: 'Permissions', + data_type: 'user_permission', + data_option: { + null: false, + item_class: 'checkbox', + permission: ['admin.user'], + }, + editable: false, + active: true, + screens: { + signup: {}, + invite_agent: { + '-all-' => { + null: false, + default: [Role.lookup(name: 'Agent').id], + }, + }, + invite_customer: {}, + edit: { + '-all-' => { + null: true, + }, + }, + view: { + '-all-' => { + shown: false, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 1600, +) + +ObjectManager::Attribute.add( + force: true, + object: 'User', + name: 'active', + display: 'Active', + data_type: 'active', + data_option: { + null: true, + default: true, + permission: ['admin.user', 'ticket.agent'], + }, + editable: false, + active: true, + screens: { + signup: {}, + invite_agent: {}, + invite_customer: {}, + edit: { + '-all-' => { + null: false, + }, + }, + view: { + '-all-' => { + shown: false, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 1800, +) + +ObjectManager::Attribute.add( + force: true, + object: 'Organization', + name: 'name', + display: 'Name', + data_type: 'input', + data_option: { + type: 'text', + maxlength: 150, + null: false, + item_class: 'formGroup--halfSize', + }, + editable: false, + active: true, + screens: { + edit: { + '-all-' => { + null: false, + }, + }, + view: { + '-all-' => { + shown: true, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 200, +) + +ObjectManager::Attribute.add( + force: true, + object: 'Organization', + name: 'shared', + display: 'Shared organization', + data_type: 'boolean', + data_option: { + null: true, + default: true, + note: 'Customers in the organization can view each other items.', + item_class: 'formGroup--halfSize', + options: { + true: 'yes', + false: 'no', + }, + translate: true, + permission: ['admin.organization'], + }, + editable: false, + active: true, + screens: { + edit: { + '-all-' => { + null: false, + }, + }, + view: { + '-all-' => { + shown: true, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 1400, +) + +ObjectManager::Attribute.add( + force: true, + object: 'Organization', + name: 'domain_assignment', + display: 'Domain based assignment', + data_type: 'boolean', + data_option: { + null: true, + default: false, + note: 'Assign Users based on users domain.', + item_class: 'formGroup--halfSize', + options: { + true: 'yes', + false: 'no', + }, + translate: true, + permission: ['admin.organization'], + }, + editable: false, + active: true, + screens: { + edit: { + '-all-' => { + null: false, + }, + }, + view: { + '-all-' => { + shown: true, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 1410, +) + +ObjectManager::Attribute.add( + force: true, + object: 'Organization', + name: 'domain', + display: 'Domain', + data_type: 'input', + data_option: { + type: 'text', + maxlength: 150, + null: true, + item_class: 'formGroup--halfSize', + }, + editable: false, + active: true, + screens: { + edit: { + '-all-' => { + null: true, + }, + }, + view: { + '-all-' => { + shown: true, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 1420, +) + +ObjectManager::Attribute.add( + force: true, + object: 'Organization', + name: 'note', + display: 'Note', + data_type: 'richtext', + data_option: { + type: 'text', + maxlength: 250, + null: true, + note: 'Notes are visible to agents only, never to customers.', + }, + editable: false, + active: true, + screens: { + edit: { + '-all-' => { + null: true, + }, + }, + view: { + '-all-' => { + shown: true, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 1500, +) + +ObjectManager::Attribute.add( + force: true, + object: 'Organization', + name: 'active', + display: 'Active', + data_type: 'active', + data_option: { + null: true, + default: true, + permission: ['admin.organization'], + }, + editable: false, + active: true, + screens: { + edit: { + '-all-' => { + null: false, + }, + }, + view: { + '-all-' => { + shown: false, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 1800, +) + +ObjectManager::Attribute.add( + force: true, + object: 'Group', + name: 'name', + display: 'Name', + data_type: 'input', + data_option: { + type: 'text', + maxlength: 150, + null: false, + }, + editable: false, + active: true, + screens: { + create: { + '-all-' => { + null: false, + }, + }, + edit: { + '-all-' => { + null: false, + }, + }, + view: { + '-all-' => { + shown: true, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 200, +) + +ObjectManager::Attribute.add( + force: true, + object: 'Group', + name: 'assignment_timeout', + display: 'Assignment Timeout', + data_type: 'integer', + data_option: { + maxlength: 150, + null: true, + note: 'Assignment timeout in minutes if assigned agent is not working on it. Ticket will be shown as unassigend.', + min: 0, + max: 999_999, + }, + editable: false, + active: true, + screens: { + create: { + '-all-' => { + null: true, + }, + }, + edit: { + '-all-' => { + null: true, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 300, +) + +ObjectManager::Attribute.add( + force: true, + object: 'Group', + name: 'follow_up_possible', + display: 'Follow up possible', + data_type: 'select', + data_option: { + default: 'yes', + options: { + yes: 'yes', + new_ticket: 'do not reopen Ticket but create new Ticket' + }, + null: false, + note: 'Follow up for closed ticket possible or not.', + translate: true + }, + editable: false, + active: true, + screens: { + create: { + '-all-' => { + null: true, + }, + }, + edit: { + '-all-' => { + null: true, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 400, +) + +ObjectManager::Attribute.add( + force: true, + object: 'Group', + name: 'follow_up_assignment', + display: 'Assign Follow Ups', + data_type: 'select', + data_option: { + default: 'yes', + options: { + true: 'yes', + false: 'no', + }, + null: false, + note: 'Assign follow up to latest agent again.', + translate: true + }, + editable: false, + active: true, + screens: { + create: { + '-all-' => { + null: true, + }, + }, + edit: { + '-all-' => { + null: true, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 500, +) + +ObjectManager::Attribute.add( + force: true, + object: 'Group', + name: 'email_address_id', + display: 'Email', + data_type: 'select', + data_option: { + default: '', + multiple: false, + null: true, + relation: 'EmailAddress', + nulloption: true, + do_not_log: true, + }, + editable: false, + active: true, + screens: { + create: { + '-all-' => { + null: true, + }, + }, + edit: { + '-all-' => { + null: true, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 600, +) + +ObjectManager::Attribute.add( + force: true, + object: 'Group', + name: 'signature_id', + display: 'Signature', + data_type: 'select', + data_option: { + default: '', + multiple: false, + null: true, + relation: 'Signature', + nulloption: true, + do_not_log: true, + }, + editable: false, + active: true, + screens: { + create: { + '-all-' => { + null: true, + }, + }, + edit: { + '-all-' => { + null: true, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 600, +) + +ObjectManager::Attribute.add( + force: true, + object: 'Group', + name: 'note', + display: 'Note', + data_type: 'richtext', + data_option: { + type: 'text', + maxlength: 250, + null: true, + note: 'Notes are visible to agents only, never to customers.', + }, + editable: false, + active: true, + screens: { + create: { + '-all-' => { + null: true, + }, + }, + edit: { + '-all-' => { + null: true, + }, + }, + view: { + '-all-' => { + shown: true, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 1500, +) + +ObjectManager::Attribute.add( + force: true, + object: 'Group', + name: 'active', + display: 'Active', + data_type: 'active', + data_option: { + null: true, + default: true, + permission: ['admin.group'], + }, + editable: false, + active: true, + screens: { + create: { + '-all-' => { + null: true, + }, + }, + edit: { + '-all-': { + null: false, + }, + }, + view: { + '-all-' => { + shown: false, + }, + }, + }, + to_create: false, + to_migrate: false, + to_delete: false, + position: 1800, +) diff --git a/db/seeds/overviews.rb b/db/seeds/overviews.rb new file mode 100644 index 000000000..80d66a00b --- /dev/null +++ b/db/seeds/overviews.rb @@ -0,0 +1,216 @@ +overview_role = Role.find_by(name: 'Agent') +Overview.create_if_not_exists( + name: 'My assigned Tickets', + link: 'my_assigned', + prio: 1000, + role_ids: [overview_role.id], + condition: { + 'ticket.state_id' => { + operator: 'is', + value: Ticket::State.by_category(:open).pluck(:id), + }, + 'ticket.owner_id' => { + operator: 'is', + pre_condition: 'current_user.id', + }, + }, + order: { + by: 'created_at', + direction: 'ASC', + }, + view: { + d: %w(title customer group created_at), + s: %w(title customer group created_at), + m: %w(number title customer group created_at), + view_mode_default: 's', + }, +) + +Overview.create_if_not_exists( + name: 'Unassigned & Open', + link: 'all_unassigned', + prio: 1010, + role_ids: [overview_role.id], + condition: { + 'ticket.state_id' => { + operator: 'is', + value: Ticket::State.by_category(:work_on_all).pluck(:id), + }, + 'ticket.owner_id' => { + operator: 'is', + pre_condition: 'not_set', + }, + }, + order: { + by: 'created_at', + direction: 'ASC', + }, + view: { + d: %w(title customer group created_at), + s: %w(title customer group created_at), + m: %w(number title customer group created_at), + view_mode_default: 's', + }, +) + +Overview.create_if_not_exists( + name: 'My pending reached Tickets', + link: 'my_pending_reached', + prio: 1020, + role_ids: [overview_role.id], + condition: { + 'ticket.state_id' => { + operator: 'is', + value: Ticket::State.by_category(:pending_reminder).pluck(:id), + }, + 'ticket.owner_id' => { + operator: 'is', + pre_condition: 'current_user.id', + }, + 'ticket.pending_time' => { + operator: 'within next (relative)', + value: 0, + range: 'minute', + }, + }, + order: { + by: 'created_at', + direction: 'ASC', + }, + view: { + d: %w(title customer group created_at), + s: %w(title customer group created_at), + m: %w(number title customer group created_at), + view_mode_default: 's', + }, +) + +Overview.create_if_not_exists( + name: 'Open', + link: 'all_open', + prio: 1030, + role_ids: [overview_role.id], + condition: { + 'ticket.state_id' => { + operator: 'is', + value: Ticket::State.by_category(:work_on_all).pluck(:id), + }, + }, + order: { + by: 'created_at', + direction: 'ASC', + }, + view: { + d: %w(title customer group state owner created_at), + s: %w(title customer group state owner created_at), + m: %w(number title customer group state owner created_at), + view_mode_default: 's', + }, +) + +Overview.create_if_not_exists( + name: 'Pending reached', + link: 'all_pending_reached', + prio: 1040, + role_ids: [overview_role.id], + condition: { + 'ticket.state_id' => { + operator: 'is', + value: Ticket::State.by_category(:pending_reminder).pluck(:id), + }, + 'ticket.pending_time' => { + operator: 'within next (relative)', + value: 0, + range: 'minute', + }, + }, + order: { + by: 'created_at', + direction: 'ASC', + }, + view: { + d: %w(title customer group owner created_at), + s: %w(title customer group owner created_at), + m: %w(number title customer group owner created_at), + view_mode_default: 's', + }, +) + +Overview.create_if_not_exists( + name: 'Escalated', + link: 'all_escalated', + prio: 1050, + role_ids: [overview_role.id], + condition: { + 'ticket.escalation_at' => { + operator: 'within next (relative)', + value: '10', + range: 'minute', + }, + }, + order: { + by: 'escalation_at', + direction: 'ASC', + }, + view: { + d: %w(title customer group owner escalation_at), + s: %w(title customer group owner escalation_at), + m: %w(number title customer group owner escalation_at), + view_mode_default: 's', + }, +) + +overview_role = Role.find_by(name: 'Customer') +Overview.create_if_not_exists( + name: 'My Tickets', + link: 'my_tickets', + prio: 1100, + role_ids: [overview_role.id], + condition: { + 'ticket.state_id' => { + operator: 'is', + value: Ticket::State.by_category(:viewable).pluck(:id), + }, + 'ticket.customer_id' => { + operator: 'is', + pre_condition: 'current_user.id', + }, + }, + order: { + by: 'created_at', + direction: 'DESC', + }, + view: { + d: %w(title customer state created_at), + s: %w(number title state created_at), + m: %w(number title state created_at), + view_mode_default: 's', + }, +) +Overview.create_if_not_exists( + name: 'My Organization Tickets', + link: 'my_organization_tickets', + prio: 1200, + role_ids: [overview_role.id], + organization_shared: true, + condition: { + 'ticket.state_id' => { + operator: 'is', + value: Ticket::State.by_category(:viewable).pluck(:id), + }, + 'ticket.organization_id' => { + operator: 'is', + pre_condition: 'current_user.organization_id', + }, + }, + order: { + by: 'created_at', + direction: 'DESC', + }, + view: { + d: %w(title customer state created_at), + s: %w(number title customer state created_at), + m: %w(number title customer state created_at), + view_mode_default: 's', + }, +) diff --git a/db/seeds/permissions.rb b/db/seeds/permissions.rb new file mode 100644 index 000000000..fbd8e60fa --- /dev/null +++ b/db/seeds/permissions.rb @@ -0,0 +1,361 @@ +Permission.create_if_not_exists( + name: 'admin', + note: 'Admin Interface', + preferences: {}, +) +Permission.create_if_not_exists( + name: 'admin.user', + note: 'Manage %s', + preferences: { + translations: ['Users'] + }, +) +Permission.create_if_not_exists( + name: 'admin.group', + note: 'Manage %s', + preferences: { + translations: ['Groups'] + }, +) +Permission.create_if_not_exists( + name: 'admin.role', + note: 'Manage %s', + preferences: { + translations: ['Roles'] + }, +) +Permission.create_if_not_exists( + name: 'admin.organization', + note: 'Manage %s', + preferences: { + translations: ['Organizations'] + }, +) +Permission.create_if_not_exists( + name: 'admin.overview', + note: 'Manage %s', + preferences: { + translations: ['Overviews'] + }, +) +Permission.create_if_not_exists( + name: 'admin.text_module', + note: 'Manage %s', + preferences: { + translations: ['Text Modules'] + }, +) +Permission.create_if_not_exists( + name: 'admin.macro', + note: 'Manage %s', + preferences: { + translations: ['Macros'] + }, +) +Permission.create_if_not_exists( + name: 'admin.tag', + note: 'Manage %s', + preferences: { + translations: ['Tags'] + }, +) +Permission.create_if_not_exists( + name: 'admin.calendar', + note: 'Manage %s', + preferences: { + translations: ['Calendar'] + }, +) +Permission.create_if_not_exists( + name: 'admin.sla', + note: 'Manage %s', + preferences: { + translations: ['SLA'] + }, +) +Permission.create_if_not_exists( + name: 'admin.scheduler', + note: 'Manage %s', + preferences: { + translations: ['Scheduler'] + }, +) +Permission.create_if_not_exists( + name: 'admin.report_profile', + note: 'Manage %s', + preferences: { + translations: ['Report Profiles'] + }, +) +Permission.create_if_not_exists( + name: 'admin.channel_web', + note: 'Manage %s', + preferences: { + translations: ['Channel - Web'] + }, +) +Permission.create_if_not_exists( + name: 'admin.channel_formular', + note: 'Manage %s', + preferences: { + translations: ['Channel - Formular'] + }, +) +Permission.create_if_not_exists( + name: 'admin.channel_email', + note: 'Manage %s', + preferences: { + translations: ['Channel - Email'] + }, +) +Permission.create_if_not_exists( + name: 'admin.channel_twitter', + note: 'Manage %s', + preferences: { + translations: ['Channel - Twitter'] + }, +) +Permission.create_if_not_exists( + name: 'admin.channel_facebook', + note: 'Manage %s', + preferences: { + translations: ['Channel - Facebook'] + }, +) +Permission.create_if_not_exists( + name: 'admin.channel_telegram', + note: 'Manage %s', + preferences: { + translations: ['Channel - Telegram'] + }, +) +Permission.create_if_not_exists( + name: 'admin.channel_chat', + note: 'Manage %s', + preferences: { + translations: ['Channel - Chat'] + }, +) +Permission.create_if_not_exists( + name: 'admin.branding', + note: 'Manage %s', + preferences: { + translations: ['Branding'] + }, +) +Permission.create_if_not_exists( + name: 'admin.setting_system', + note: 'Manage %s Settings', + preferences: { + translations: ['System'] + }, +) +Permission.create_if_not_exists( + name: 'admin.security', + note: 'Manage %s Settings', + preferences: { + translations: ['Security'] + }, +) +Permission.create_if_not_exists( + name: 'admin.ticket', + note: 'Manage %s Settings', + preferences: { + translations: ['Ticket'] + }, +) +Permission.create_if_not_exists( + name: 'admin.package', + note: 'Manage %s', + preferences: { + translations: ['Packages'] + }, +) +Permission.create_if_not_exists( + name: 'admin.integration', + note: 'Manage %s', + preferences: { + translations: ['Integrations'] + }, +) +Permission.create_if_not_exists( + name: 'admin.api', + note: 'Manage %s', + preferences: { + translations: ['API'] + }, +) +Permission.create_if_not_exists( + name: 'admin.object', + note: 'Manage %s', + preferences: { + translations: ['Objects'] + }, +) +Permission.create_if_not_exists( + name: 'admin.translation', + note: 'Manage %s', + preferences: { + translations: ['Translations'] + }, +) +Permission.create_if_not_exists( + name: 'admin.monitoring', + note: 'Manage %s', + preferences: { + translations: ['Monitoring'] + }, +) +Permission.create_if_not_exists( + name: 'admin.maintenance', + note: 'Manage %s', + preferences: { + translations: ['Maintenance'] + }, +) +Permission.create_if_not_exists( + name: 'admin.session', + note: 'Manage %s', + preferences: { + translations: ['Sessions'] + }, +) +Permission.create_if_not_exists( + name: 'user_preferences', + note: 'User Preferences', + preferences: {}, +) +Permission.create_if_not_exists( + name: 'user_preferences.password', + note: 'Change %s', + preferences: { + translations: ['Password'] + }, +) +Permission.create_if_not_exists( + name: 'user_preferences.notifications', + note: 'Manage %s', + preferences: { + translations: ['Notifications'], + required: ['ticket.agent'], + }, +) +Permission.create_if_not_exists( + name: 'user_preferences.access_token', + note: 'Manage %s', + preferences: { + translations: ['Token Access'] + }, +) +Permission.create_if_not_exists( + name: 'user_preferences.language', + note: 'Change %s', + preferences: { + translations: ['Language'] + }, +) +Permission.create_if_not_exists( + name: 'user_preferences.linked_accounts', + note: 'Manage %s', + preferences: { + translations: ['Linked Accounts'] + }, +) +Permission.create_if_not_exists( + name: 'user_preferences.device', + note: 'Manage %s', + preferences: { + translations: ['Devices'] + }, +) +Permission.create_if_not_exists( + name: 'user_preferences.avatar', + note: 'Manage %s', + preferences: { + translations: ['Avatar'] + }, +) +Permission.create_if_not_exists( + name: 'user_preferences.calendar', + note: 'Access to %s', + preferences: { + translations: ['Calendars'], + required: ['ticket.agent'], + }, +) + +Permission.create_if_not_exists( + name: 'report', + note: 'Report Interface', + preferences: {}, +) +Permission.create_if_not_exists( + name: 'ticket', + note: 'Ticket Interface', + preferences: { + disabled: true + }, +) +Permission.create_if_not_exists( + name: 'ticket.agent', + note: 'Access to Agent Tickets based on Group Access', + preferences: { + not: ['ticket.customer'], + plugin: ['groups'] + }, +) +Permission.create_if_not_exists( + name: 'ticket.customer', + note: 'Access to Customer Tickets based on current_user.id and current_user.organization_id', + preferences: { + not: ['ticket.agent'], + }, +) +Permission.create_if_not_exists( + name: 'chat', + note: 'Access to %s', + preferences: { + translations: ['Chat'] + }, +) +Permission.create_if_not_exists( + name: 'chat.agent', + note: 'Access to %s', + preferences: { + translations: ['Chat'], + not: ['chat.customer'], + }, +) +Permission.create_if_not_exists( + name: 'cti', + note: 'CTI', + preferences: { + disabled: true + }, +) +Permission.create_if_not_exists( + name: 'cti.agent', + note: 'Access to %s', + preferences: { + translations: ['CTI'], + not: ['cti.customer'], + }, +) + +admin = Role.find_by(name: 'Admin') +admin.permission_grant('user_preferences') +admin.permission_grant('admin') +admin.permission_grant('report') + +agent = Role.find_by(name: 'Agent') +agent.permission_grant('user_preferences') +agent.permission_grant('ticket.agent') +agent.permission_grant('chat.agent') +agent.permission_grant('cti.agent') + +customer = Role.find_by(name: 'Customer') +customer.permission_grant('user_preferences.password') +customer.permission_grant('user_preferences.language') +customer.permission_grant('user_preferences.linked_accounts') +customer.permission_grant('user_preferences.avatar') +customer.permission_grant('ticket.customer') diff --git a/db/seeds/report_profiles.rb b/db/seeds/report_profiles.rb new file mode 100644 index 000000000..803bce862 --- /dev/null +++ b/db/seeds/report_profiles.rb @@ -0,0 +1,7 @@ +Report::Profile.create_if_not_exists( + name: '-all-', + condition: {}, + active: true, + updated_by_id: 1, + created_by_id: 1, +) diff --git a/db/seeds/roles.rb b/db/seeds/roles.rb new file mode 100644 index 000000000..a1bd66e6f --- /dev/null +++ b/db/seeds/roles.rb @@ -0,0 +1,33 @@ +Role.create_if_not_exists( + id: 1, + name: 'Admin', + note: 'To configure your system.', + preferences: { + not: ['Customer'], + }, + default_at_signup: false, + updated_by_id: 1, + created_by_id: 1 +) +Role.create_if_not_exists( + id: 2, + name: 'Agent', + note: 'To work on Tickets.', + default_at_signup: false, + preferences: { + not: ['Customer'], + }, + updated_by_id: 1, + created_by_id: 1 +) +Role.create_if_not_exists( + id: 3, + name: 'Customer', + note: 'People who create Tickets ask for help.', + preferences: { + not: %w(Agent Admin), + }, + default_at_signup: true, + updated_by_id: 1, + created_by_id: 1 +) diff --git a/db/seeds/schedulers.rb b/db/seeds/schedulers.rb new file mode 100644 index 000000000..94fbe49f6 --- /dev/null +++ b/db/seeds/schedulers.rb @@ -0,0 +1,167 @@ +Scheduler.create_if_not_exists( + name: 'Process pending tickets', + method: 'Ticket.process_pending', + period: 15.minutes, + prio: 1, + active: true, +) +Scheduler.create_if_not_exists( + name: 'Process escalation tickets', + method: 'Ticket.process_escalation', + period: 5.minutes, + prio: 1, + active: true, +) +Scheduler.create_if_not_exists( + name: 'Import OTRS diff load', + method: 'Import::OTRS.diff_worker', + period: 3.minutes, + prio: 1, + active: true, + updated_by_id: 1, + created_by_id: 1, +) +Scheduler.create_if_not_exists( + name: 'Check Channels', + method: 'Channel.fetch', + period: 30.seconds, + prio: 1, + active: true, + updated_by_id: 1, + created_by_id: 1, +) +Scheduler.create_if_not_exists( + name: 'Check streams for Channel', + method: 'Channel.stream', + period: 60.seconds, + prio: 1, + active: true, + updated_by_id: 1, + created_by_id: 1, +) +Scheduler.create_if_not_exists( + name: 'Generate Session data', + method: 'Sessions.jobs', + period: 60.seconds, + prio: 1, + active: true, + updated_by_id: 1, + created_by_id: 1, +) +Scheduler.create_if_not_exists( + name: 'Execute jobs', + method: 'Job.run', + period: 5.minutes, + prio: 2, + active: true, + updated_by_id: 1, + created_by_id: 1, +) +Scheduler.create_if_not_exists( + name: 'Cleanup expired sessions', + method: 'SessionHelper.cleanup_expired', + period: 60 * 60 * 12, + prio: 2, + active: true, + updated_by_id: 1, + created_by_id: 1, +) +Scheduler.create_if_not_exists( + name: 'Delete old activity stream entries.', + method: 'ActivityStream.cleanup', + period: 1.day, + prio: 2, + active: true, + updated_by_id: 1, + created_by_id: 1, +) +Scheduler.create_if_not_exists( + name: 'Delete old entries.', + method: 'RecentView.cleanup', + period: 1.day, + prio: 2, + active: true, + updated_by_id: 1, + created_by_id: 1, +) +Scheduler.create_or_update( + name: 'Delete old online notification entries.', + method: 'OnlineNotification.cleanup', + period: 2.hours, + prio: 2, + active: true, + updated_by_id: 1, + created_by_id: 1, +) +Scheduler.create_or_update( + name: 'Delete old token entries.', + method: 'Token.cleanup', + period: 30.days, + prio: 2, + active: true, + updated_by_id: 1, + created_by_id: 1, +) +Scheduler.create_or_update( + name: 'Closed chat sessions where participients are offline.', + method: 'Chat.cleanup_close', + period: 15.minutes, + prio: 2, + active: true, + updated_by_id: 1, + created_by_id: 1, +) +Scheduler.create_or_update( + name: 'Cleanup closed sessions.', + method: 'Chat.cleanup', + period: 5.days, + prio: 2, + active: true, + updated_by_id: 1, + created_by_id: 1, +) +Scheduler.create_or_update( + name: 'Sync calendars with ical feeds.', + method: 'Calendar.sync', + period: 1.day, + prio: 2, + active: true, + updated_by_id: 1, + created_by_id: 1, +) +Scheduler.create_or_update( + name: 'Generate user based stats.', + method: 'Stats.generate', + period: 11.minutes, + prio: 2, + active: true, + updated_by_id: 1, + created_by_id: 1, +) +Scheduler.create_or_update( + name: 'Delete old stats store entries.', + method: 'StatsStore.cleanup', + period: 31.days, + prio: 2, + active: true, + updated_by_id: 1, + created_by_id: 1, +) +Scheduler.create_if_not_exists( + name: 'Cleanup HttpLog', + method: 'HttpLog.cleanup', + period: 1.day, + prio: 2, + active: true, + updated_by_id: 1, + created_by_id: 1, +) +Scheduler.create_if_not_exists( + name: 'Import Jobs', + method: 'ImportJob.start_registered', + period: 1.hour, + prio: 1, + active: true, + updated_by_id: 1, + created_by_id: 1 +) diff --git a/db/seeds/settings.rb b/db/seeds/settings.rb new file mode 100644 index 000000000..cec9085ef --- /dev/null +++ b/db/seeds/settings.rb @@ -0,0 +1,2798 @@ +Setting.create_if_not_exists( + title: 'Application secret', + name: 'application_secret', + area: 'Core', + description: 'Defines the random application secret.', + options: {}, + state: SecureRandom.hex(128), + preferences: { + permission: ['admin'], + }, + frontend: false +) +Setting.create_if_not_exists( + title: 'System Init Done', + name: 'system_init_done', + area: 'Core', + description: 'Defines if application is in init mode.', + options: {}, + state: false, + preferences: { online_service_disable: true }, + frontend: true +) +Setting.create_if_not_exists( + title: 'App Version', + name: 'app_version', + area: 'Core::WebApp', + description: 'Only used internally to propagate current web app version to clients.', + options: {}, + state: '', + preferences: { online_service_disable: true }, + frontend: false +) +Setting.create_if_not_exists( + title: 'Maintenance Mode', + name: 'maintenance_mode', + area: 'Core::WebApp', + description: 'Enable or disable the maintenance mode of Zammad. If enabled, all non-administrators get logged out and only administrators can start a new session.', + options: {}, + state: false, + preferences: { + permission: ['admin.maintenance'], + }, + frontend: true +) +Setting.create_if_not_exists( + title: 'Maintenance Login', + name: 'maintenance_login', + area: 'Core::WebApp', + description: 'Put a message on the login page. To change it, click on the text area below and change it inline.', + options: {}, + state: false, + preferences: { + permission: ['admin.maintenance'], + }, + frontend: true +) +Setting.create_if_not_exists( + title: 'Maintenance Login', + name: 'maintenance_login_message', + area: 'Core::WebApp', + description: 'Message for login page.', + options: {}, + state: 'Something about to share. Click here to change.', + preferences: { + permission: ['admin.maintenance'], + }, + frontend: true +) +Setting.create_if_not_exists( + title: 'Developer System', + name: 'developer_mode', + area: 'Core::Develop', + description: 'Defines if application is in developer mode (useful for developer, all users have the same password, password reset will work without email delivery).', + options: {}, + state: false, + preferences: { online_service_disable: true }, + frontend: true +) +Setting.create_if_not_exists( + title: 'Online Service', + name: 'system_online_service', + area: 'Core', + description: 'Defines if application is used as online service.', + options: {}, + state: false, + preferences: { online_service_disable: true }, + frontend: true +) +Setting.create_if_not_exists( + title: 'Product Name', + name: 'product_name', + area: 'System::Branding', + description: 'Defines the name of the application, shown in the web interface, tabs and title bar of the web browser.', + options: { + form: [ + { + display: '', + null: false, + name: 'product_name', + tag: 'input', + }, + ], + }, + preferences: { + render: true, + prio: 1, + placeholder: true, + permission: ['admin.branding'], + }, + state: 'Zammad Helpdesk', + frontend: true +) +Setting.create_if_not_exists( + title: 'Logo', + name: 'product_logo', + area: 'System::Branding', + description: 'Defines the logo of the application, shown in the web interface.', + options: { + form: [ + { + display: '', + null: false, + name: 'product_logo', + tag: 'input', + }, + ], + }, + preferences: { + prio: 3, + controller: 'SettingsAreaLogo', + permission: ['admin.branding'], + }, + state: 'logo.svg', + frontend: true +) +Setting.create_if_not_exists( + title: 'Organization', + name: 'organization', + area: 'System::Branding', + description: 'Will be shown in the app and is included in email footers.', + options: { + form: [ + { + display: '', + null: false, + name: 'organization', + tag: 'input', + }, + ], + }, + state: '', + preferences: { + prio: 2, + placeholder: true, + permission: ['admin.branding'], + }, + frontend: true +) +Setting.create_or_update( + title: 'Pretty Date', + name: 'pretty_date_format', + area: 'System::Branding', + description: 'Defines pretty date format.', + options: { + form: [ + { + display: '', + null: false, + name: 'pretty_date_format', + tag: 'select', + options: { + 'relative': 'relative - e. g. "2 hours ago" or "2 days and 15 minutes ago"', + 'absolute': 'absolute - e. g. "Monday 09:30" or "Tuesday 23. Feb 14:20"', + }, + }, + ], + }, + preferences: { + render: true, + prio: 10, + permission: ['admin.branding'], + }, + state: 'relative', + frontend: true +) +options = {} +(10..99).each { |item| + options[item] = item +} +system_id = rand(10..99) +Setting.create_if_not_exists( + title: 'SystemID', + name: 'system_id', + area: 'System::Base', + description: 'Defines the system identifier. Every ticket number contains this ID. This ensures that only tickets which belong to your system will be processed as follow-ups (useful when communicating between two instances of Zammad).', + options: { + form: [ + { + display: '', + null: true, + name: 'system_id', + tag: 'select', + options: options, + }, + ], + }, + state: system_id, + preferences: { + online_service_disable: true, + placeholder: true, + authentication: true, + permission: ['admin.system'], + }, + frontend: true +) +Setting.create_if_not_exists( + title: 'Fully Qualified Domain Name', + name: 'fqdn', + area: 'System::Base', + description: 'Defines the fully qualified domain name of the system. This setting is used as a variable, #{setting.fqdn} which is found in all forms of messaging used by the application, to build links to the tickets within your system.', + options: { + form: [ + { + display: '', + null: false, + name: 'fqdn', + tag: 'input', + }, + ], + }, + state: 'zammad.example.com', + preferences: { + online_service_disable: true, + placeholder: true, + permission: ['admin.system'], + }, + frontend: true +) +Setting.create_if_not_exists( + title: 'Websocket port', + name: 'websocket_port', + area: 'System::WebSocket', + description: 'Defines the port of the websocket server.', + options: { + form: [ + { + display: '', + null: false, + name: 'websocket_port', + tag: 'input', + }, + ], + }, + state: '6042', + preferences: { online_service_disable: true }, + frontend: true +) +Setting.create_if_not_exists( + title: 'HTTP type', + name: 'http_type', + area: 'System::Base', + description: 'Define the http protocol of your instance.', + options: { + form: [ + { + display: '', + null: true, + name: 'http_type', + tag: 'select', + options: { + 'https' => 'https', + 'http' => 'http', + }, + }, + ], + }, + state: 'http', + preferences: { + online_service_disable: true, + placeholder: true, + permission: ['admin.system'], + }, + frontend: true +) + +Setting.create_if_not_exists( + title: 'Storage Mechanism', + name: 'storage_provider', + area: 'System::Storage', + description: '"Database" stores all attachments in the database (not recommended for storing large amounts of data). "Filesystem" stores the data in the filesystem. You can switch between the modules even on a system that is already in production without any loss of data.', + options: { + form: [ + { + display: '', + null: true, + name: 'storage_provider', + tag: 'select', + tranlate: true, + options: { + 'DB' => 'Database', + 'File' => 'Filesystem', + }, + }, + ], + }, + state: 'DB', + preferences: { + controller: 'SettingsAreaStorageProvider', + online_service_disable: true, + permission: ['admin.system'], + }, + frontend: false +) + +Setting.create_if_not_exists( + title: 'Image Service', + name: 'image_backend', + area: 'System::Services', + description: 'Defines the backend for user and organization image lookups.', + options: { + form: [ + { + display: '', + null: true, + name: 'image_backend', + tag: 'select', + options: { + '' => '-', + 'Service::Image::Zammad' => 'Zammad Image Service', + }, + }, + ], + }, + state: 'Service::Image::Zammad', + preferences: { + prio: 1, + permission: ['admin.system'], + }, + frontend: false +) + +Setting.create_if_not_exists( + title: 'Geo IP Service', + name: 'geo_ip_backend', + area: 'System::Services', + description: 'Defines the backend for geo IP lookups. Shows also location of an IP address if an IP address is shown.', + options: { + form: [ + { + display: '', + null: true, + name: 'geo_ip_backend', + tag: 'select', + options: { + '' => '-', + 'Service::GeoIp::Zammad' => 'Zammad GeoIP Service', + }, + }, + ], + }, + state: 'Service::GeoIp::Zammad', + preferences: { + prio: 2, + permission: ['admin.system'], + }, + frontend: false +) + +Setting.create_if_not_exists( + title: 'Geo Location Service', + name: 'geo_location_backend', + area: 'System::Services', + description: 'Defines the backend for geo location lookups to store geo locations for addresses.', + options: { + form: [ + { + display: '', + null: true, + name: 'geo_location_backend', + tag: 'select', + options: { + '' => '-', + 'Service::GeoLocation::Gmaps' => 'Google Maps', + }, + }, + ], + }, + state: 'Service::GeoLocation::Gmaps', + preferences: { + prio: 3, + permission: ['admin.system'], + }, + frontend: false +) + +Setting.create_if_not_exists( + title: 'Geo Calendar Service', + name: 'geo_calendar_backend', + area: 'System::Services', + description: 'Defines the backend for geo calendar lookups. Used for initial calendar succession.', + options: { + form: [ + { + display: '', + null: true, + name: 'geo_calendar_backend', + tag: 'select', + options: { + '' => '-', + 'Service::GeoCalendar::Zammad' => 'Zammad GeoCalendar Service', + }, + }, + ], + }, + state: 'Service::GeoCalendar::Zammad', + preferences: { + prio: 2, + permission: ['admin.system'], + }, + frontend: false +) + +Setting.create_if_not_exists( + title: 'Proxy Settings', + name: 'proxy', + area: 'System::Network', + description: 'Address of the proxy server for http and https resources.', + options: { + form: [ + { + display: '', + null: false, + name: 'proxy', + tag: 'input', + placeholder: 'proxy.example.com:3128', + }, + ], + }, + state: '', + preferences: { + online_service_disable: true, + controller: 'SettingsAreaProxy', + prio: 1, + permission: ['admin.system'], + }, + frontend: false +) +Setting.create_if_not_exists( + title: 'Proxy User', + name: 'proxy_username', + area: 'System::Network', + description: 'Username for proxy connection.', + options: { + form: [ + { + display: '', + null: false, + name: 'proxy_username', + tag: 'input', + }, + ], + }, + state: '', + preferences: { + disabled: true, + online_service_disable: true, + prio: 2, + permission: ['admin.system'], + }, + frontend: false +) +Setting.create_if_not_exists( + title: 'Proxy Password', + name: 'proxy_password', + area: 'System::Network', + description: 'Password for proxy connection.', + options: { + form: [ + { + display: '', + null: false, + name: 'proxy_passowrd', + tag: 'input', + }, + ], + }, + state: '', + preferences: { + disabled: true, + online_service_disable: true, + prio: 3, + permission: ['admin.system'], + }, + frontend: false +) + +Setting.create_if_not_exists( + title: 'Send client stats', + name: 'ui_send_client_stats', + area: 'System::UI', + description: 'Send client stats/error message to central server to improve the usability.', + options: { + form: [ + { + display: '', + null: true, + name: 'ui_send_client_stats', + tag: 'boolean', + options: { + true => 'yes', + false => 'no', + }, + }, + ], + }, + state: false, + preferences: { + prio: 1, + permission: ['admin.system'], + }, + frontend: true +) +Setting.create_if_not_exists( + title: 'Client storage', + name: 'ui_client_storage', + area: 'System::UI', + description: 'Use client storage to cache data to enhance performance of application.', + options: { + form: [ + { + display: '', + null: true, + name: 'ui_client_storage', + tag: 'boolean', + options: { + true => 'yes', + false => 'no', + }, + }, + ], + }, + state: false, + preferences: { + prio: 2, + permission: ['admin.system'], + }, + frontend: true +) + +Setting.create_if_not_exists( + title: 'Define default visibility of new a new article', + name: 'ui_ticket_zoom_article_new_internal', + area: 'UI::TicketZoom', + description: 'Set default visibility of new a new article.', + options: { + form: [ + { + display: '', + null: true, + name: 'ui_ticket_zoom_article_new_internal', + tag: 'boolean', + translate: true, + options: { + true => 'internal', + false => 'public', + }, + }, + ], + }, + state: true, + preferences: { + prio: 1, + permission: ['admin.ui'], + }, + frontend: true +) + +Setting.create_if_not_exists( + title: 'New User Accounts', + name: 'user_create_account', + area: 'Security::Base', + description: 'Enables users to create their own account via web interface.', + options: { + form: [ + { + display: '', + null: true, + name: 'user_create_account', + tag: 'boolean', + options: { + true => 'yes', + false => 'no', + }, + }, + ], + }, + state: true, + preferences: { + permission: ['admin.security'], + }, + frontend: true +) +Setting.create_if_not_exists( + title: 'Lost Password', + name: 'user_lost_password', + area: 'Security::Base', + description: 'Activates lost password feature for users.', + options: { + form: [ + { + display: '', + null: true, + name: 'user_lost_password', + tag: 'boolean', + options: { + true => 'yes', + false => 'no', + }, + }, + ], + }, + state: true, + preferences: { + permission: ['admin.security'], + }, + frontend: true +) +Setting.create_if_not_exists( + title: 'Authentication via %s', + name: 'auth_ldap', + area: 'Security::Authentication', + description: 'Enables user authentication via %s.', + preferences: { + title_i18n: ['LDAP'], + description_i18n: ['LDAP'], + permission: ['admin.security'], + }, + state: { + adapter: 'Auth::Ldap', + host: 'localhost', + port: 389, + bind_dn: 'cn=Manager,dc=example,dc=org', + bind_pw: 'example', + uid: 'mail', + base: 'dc=example,dc=org', + always_filter: '', + always_roles: %w(Admin Agent), + always_groups: ['Users'], + sync_params: { + firstname: 'sn', + lastname: 'givenName', + email: 'mail', + login: 'mail', + }, + }, + frontend: false +) +Setting.create_if_not_exists( + title: 'Authentication via %s', + name: 'auth_twitter', + area: 'Security::ThirdPartyAuthentication', + description: 'Enables user authentication via %s. Register your app first at [%s](%s).', + options: { + form: [ + { + display: '', + null: true, + name: 'auth_twitter', + tag: 'boolean', + options: { + true => 'yes', + false => 'no', + }, + }, + ], + }, + preferences: { + controller: 'SettingsAreaSwitch', + sub: ['auth_twitter_credentials'], + title_i18n: ['Twitter'], + description_i18n: ['Twitter', 'Twitter Developer Site', 'https://dev.twitter.com/apps'], + permission: ['admin.security'], + }, + state: false, + frontend: true +) +Setting.create_if_not_exists( + title: 'Twitter App Credentials', + name: 'auth_twitter_credentials', + area: 'Security::ThirdPartyAuthentication::Twitter', + description: 'App credentials for Twitter.', + options: { + form: [ + { + display: 'Twitter Key', + null: true, + name: 'key', + tag: 'input', + }, + { + display: 'Twitter Secret', + null: true, + name: 'secret', + tag: 'input', + }, + ], + }, + state: {}, + preferences: { + permission: ['admin.security'], + }, + frontend: false +) +Setting.create_if_not_exists( + title: 'Authentication via %s', + name: 'auth_facebook', + area: 'Security::ThirdPartyAuthentication', + description: 'Enables user authentication via %s. Register your app first at [%s](%s).', + options: { + form: [ + { + display: '', + null: true, + name: 'auth_facebook', + tag: 'boolean', + options: { + true => 'yes', + false => 'no', + }, + }, + ], + }, + preferences: { + controller: 'SettingsAreaSwitch', + sub: ['auth_facebook_credentials'], + title_i18n: ['Facebook'], + description_i18n: ['Facebook', 'Facebook Developer Site', 'https://developers.facebook.com/apps/'], + permission: ['admin.security'], + }, + state: false, + frontend: true +) + +Setting.create_if_not_exists( + title: 'Facebook App Credentials', + name: 'auth_facebook_credentials', + area: 'Security::ThirdPartyAuthentication::Facebook', + description: 'App credentials for Facebook.', + options: { + form: [ + { + display: 'App ID', + null: true, + name: 'app_id', + tag: 'input', + }, + { + display: 'App Secret', + null: true, + name: 'app_secret', + tag: 'input', + }, + ], + }, + state: {}, + preferences: { + permission: ['admin.security'], + }, + frontend: false +) + +Setting.create_if_not_exists( + title: 'Authentication via %s', + name: 'auth_google_oauth2', + area: 'Security::ThirdPartyAuthentication', + description: 'Enables user authentication via %s. Register your app first at [%s](%s).', + options: { + form: [ + { + display: '', + null: true, + name: 'auth_google_oauth2', + tag: 'boolean', + options: { + true => 'yes', + false => 'no', + }, + }, + ], + }, + preferences: { + controller: 'SettingsAreaSwitch', + sub: ['auth_google_oauth2_credentials'], + title_i18n: ['Google'], + description_i18n: ['Google', 'Google API Console Site', 'https://console.developers.google.com/apis/credentials'], + permission: ['admin.security'], + }, + state: false, + frontend: true +) +Setting.create_if_not_exists( + title: 'Google App Credentials', + name: 'auth_google_oauth2_credentials', + area: 'Security::ThirdPartyAuthentication::Google', + description: 'Enables user authentication via Google.', + options: { + form: [ + { + display: 'Client ID', + null: true, + name: 'client_id', + tag: 'input', + }, + { + display: 'Client Secret', + null: true, + name: 'client_secret', + tag: 'input', + }, + ], + }, + state: {}, + preferences: { + permission: ['admin.security'], + }, + frontend: false +) + +Setting.create_if_not_exists( + title: 'Authentication via %s', + name: 'auth_linkedin', + area: 'Security::ThirdPartyAuthentication', + description: 'Enables user authentication via %s. Register your app first at [%s](%s).', + options: { + form: [ + { + display: '', + null: true, + name: 'auth_linkedin', + tag: 'boolean', + options: { + true => 'yes', + false => 'no', + }, + }, + ], + }, + preferences: { + controller: 'SettingsAreaSwitch', + sub: ['auth_linkedin_credentials'], + title_i18n: ['LinkedIn'], + description_i18n: ['LinkedIn', 'Linkedin Developer Site', 'https://www.linkedin.com/developer/apps'], + permission: ['admin.security'], + }, + state: false, + frontend: true +) +Setting.create_if_not_exists( + title: 'LinkedIn App Credentials', + name: 'auth_linkedin_credentials', + area: 'Security::ThirdPartyAuthentication::Linkedin', + description: 'Enables user authentication via LinkedIn.', + options: { + form: [ + { + display: 'App ID', + null: true, + name: 'app_id', + tag: 'input', + }, + { + display: 'App Secret', + null: true, + name: 'app_secret', + tag: 'input', + }, + ], + }, + state: {}, + preferences: { + permission: ['admin.security'], + }, + frontend: false +) + +Setting.create_if_not_exists( + title: 'Authentication via %s', + name: 'auth_github', + area: 'Security::ThirdPartyAuthentication', + description: 'Enables user authentication via %s. Register your app first at [%s](%s).', + options: { + form: [ + { + display: '', + null: true, + name: 'auth_github', + tag: 'boolean', + options: { + true => 'yes', + false => 'no', + }, + }, + ], + }, + preferences: { + controller: 'SettingsAreaSwitch', + sub: ['auth_github_credentials'], + title_i18n: ['Github'], + description_i18n: ['Github', 'Github OAuth Applications', 'https://github.com/settings/applications'], + permission: ['admin.security'], + }, + state: false, + frontend: true +) +Setting.create_if_not_exists( + title: 'Github App Credentials', + name: 'auth_github_credentials', + area: 'Security::ThirdPartyAuthentication::Github', + description: 'Enables user authentication via Github.', + options: { + form: [ + { + display: 'App ID', + null: true, + name: 'app_id', + tag: 'input', + }, + { + display: 'App Secret', + null: true, + name: 'app_secret', + tag: 'input', + }, + ], + }, + state: {}, + preferences: { + permission: ['admin.security'], + }, + frontend: false +) + +Setting.create_if_not_exists( + title: 'Authentication via %s', + name: 'auth_gitlab', + area: 'Security::ThirdPartyAuthentication', + description: 'Enables user authentication via %s. Register your app first at [%s](%s).', + options: { + form: [ + { + display: '', + null: true, + name: 'auth_gitlab', + tag: 'boolean', + options: { + true => 'yes', + false => 'no', + }, + }, + ], + }, + preferences: { + controller: 'SettingsAreaSwitch', + sub: ['auth_gitlab_credentials'], + title_i18n: ['Gitlab'], + description_i18n: ['Gitlab', 'Gitlab Applications', 'https://your-gitlab-host/admin/applications'], + permission: ['admin.security'], + }, + state: false, + frontend: true +) +Setting.create_if_not_exists( + title: 'Gitlab App Credentials', + name: 'auth_gitlab_credentials', + area: 'Security::ThirdPartyAuthentication::Gitlab', + description: 'Enables user authentication via Gitlab.', + options: { + form: [ + { + display: 'App ID', + null: true, + name: 'app_id', + tag: 'input', + }, + { + display: 'App Secret', + null: true, + name: 'app_secret', + tag: 'input', + }, + { + display: 'Site', + null: true, + name: 'site', + tag: 'input', + placeholder: 'https://gitlab.YOURDOMAIN.com', + }, + ], + }, + state: {}, + preferences: { + permission: ['admin.security'], + }, + frontend: false +) + +Setting.create_if_not_exists( + title: 'Authentication via %s', + name: 'auth_oauth2', + area: 'Security::ThirdPartyAuthentication', + description: 'Enables user authentication via generic OAuth2. Register your app first.', + options: { + form: [ + { + display: '', + null: true, + name: 'auth_oauth2', + tag: 'boolean', + options: { + true => 'yes', + false => 'no', + }, + }, + ], + }, + preferences: { + controller: 'SettingsAreaSwitch', + sub: ['auth_oauth2_credentials'], + title_i18n: ['Generic OAuth2'], + permission: ['admin.security'], + }, + state: false, + frontend: true +) +Setting.create_if_not_exists( + title: 'Generic OAuth2 App Credentials', + name: 'auth_oauth2_credentials', + area: 'Security::ThirdPartyAuthentication::GenericOAuth', + description: 'Enables user authentication via generic OAuth2.', + options: { + form: [ + { + display: 'Name', + null: true, + name: 'name', + tag: 'input', + placeholder: 'Some Provider Name', + }, + { + display: 'App ID', + null: true, + name: 'app_id', + tag: 'input', + }, + { + display: 'App Secret', + null: true, + name: 'app_secret', + tag: 'input', + }, + { + display: 'Site', + null: true, + name: 'site', + tag: 'input', + placeholder: 'https://gitlab.YOURDOMAIN.com', + }, + { + display: 'authorize_url', + null: true, + name: 'authorize_url', + tag: 'input', + placeholder: '/oauth/authorize', + }, + { + display: 'token_url', + null: true, + name: 'token_url', + tag: 'input', + placeholder: '/oauth/token', + }, + ], + }, + state: {}, + preferences: { + permission: ['admin.security'], + }, + frontend: false +) + +Setting.create_if_not_exists( + title: 'Minimum length', + name: 'password_min_size', + area: 'Security::Password', + description: 'Password needs to have at least a minimal number of characters.', + options: { + form: [ + { + display: '', + null: true, + name: 'password_min_size', + tag: 'select', + options: { + 4 => ' 4', + 5 => ' 5', + 6 => ' 6', + 7 => ' 7', + 8 => ' 8', + 9 => ' 9', + 10 => '10', + 11 => '11', + 12 => '12', + 13 => '13', + 14 => '14', + 15 => '15', + 16 => '16', + 17 => '17', + 18 => '18', + 19 => '19', + 20 => '20', + }, + }, + ], + }, + state: 6, + preferences: { + permission: ['admin.security'], + }, + frontend: false +) +Setting.create_if_not_exists( + title: '2 lower and 2 upper characters', + name: 'password_min_2_lower_2_upper_characters', + area: 'Security::Password', + description: 'Password needs to contain 2 lower and 2 upper characters.', + options: { + form: [ + { + display: '', + null: true, + name: 'password_min_2_lower_2_upper_characters', + tag: 'select', + options: { + 1 => 'yes', + 0 => 'no', + }, + }, + ], + }, + state: 0, + preferences: { + permission: ['admin.security'], + }, + frontend: false +) +Setting.create_if_not_exists( + title: 'Digit required', + name: 'password_need_digit', + area: 'Security::Password', + description: 'Password needs to contain at least one digit.', + options: { + form: [ + { + display: 'Needed', + null: true, + name: 'password_need_digit', + tag: 'select', + options: { + 1 => 'yes', + 0 => 'no', + }, + }, + ], + }, + state: 1, + preferences: { + permission: ['admin.security'], + }, + frontend: false +) +Setting.create_if_not_exists( + title: 'Maximum failed logins', + name: 'password_max_login_failed', + area: 'Security::Password', + description: 'Number of failed logins after account will be deactivated.', + options: { + form: [ + { + display: '', + null: true, + name: 'password_max_login_failed', + tag: 'select', + options: { + 4 => ' 4', + 5 => ' 5', + 6 => ' 6', + 7 => ' 7', + 8 => ' 8', + 9 => ' 9', + 10 => '10', + 11 => '11', + 13 => '13', + 14 => '14', + 15 => '15', + 16 => '16', + 17 => '17', + 18 => '18', + 19 => '19', + 20 => '20', + }, + }, + ], + }, + state: 10, + preferences: { + permission: ['admin.security'], + }, + frontend: false +) + +Setting.create_if_not_exists( + title: 'Ticket Hook', + name: 'ticket_hook', + area: 'Ticket::Base', + description: 'The identifier for a ticket, e. g. Ticket#, Call#, MyTicket#. The default is Ticket#.', + options: { + form: [ + { + display: '', + null: false, + name: 'ticket_hook', + tag: 'input', + }, + ], + }, + preferences: { + render: true, + placeholder: true, + authentication: true, + permission: ['admin.ticket'], + }, + state: 'Ticket#', + frontend: true +) +Setting.create_if_not_exists( + title: 'Ticket Hook Divider', + name: 'ticket_hook_divider', + area: 'Ticket::Base::Shadow', + description: 'The divider between TicketHook and ticket number. E. g. \': \'.', + options: { + form: [ + { + display: '', + null: true, + name: 'ticket_hook_divider', + tag: 'input', + }, + ], + }, + state: '', + preferences: { + permission: ['admin.ticket'], + }, + frontend: false +) +Setting.create_if_not_exists( + title: 'Ticket Hook Position', + name: 'ticket_hook_position', + area: 'Ticket::Base', + description: "The format of the subject. +* **Right** means **Some Subject [Ticket#12345]** +* **Left** means **[Ticket#12345] Some Subject** +* **None** means **Some Subject** (without ticket number). In the last case you should enable *postmaster_follow_up_search_in* to recognize follow-ups based on email headers and/or body.", + options: { + form: [ + { + display: '', + null: true, + name: 'ticket_hook_position', + tag: 'select', + translate: true, + options: { + 'left' => 'left', + 'right' => 'right', + 'none' => 'none', + }, + }, + ], + }, + state: 'right', + preferences: { + controller: 'SettingsAreaTicketHookPosition', + permission: ['admin.ticket'], + }, + frontend: false +) +Setting.create_if_not_exists( + title: 'Ticket Number Format', + name: 'ticket_number', + area: 'Ticket::Number', + description: "Selects the ticket number generator module. +* **Increment** increments the ticket number, the SystemID and the counter are used with SystemID.Counter format (e.g. 1010138, 1010139). +* With **Date** the ticket numbers will be generated by the current date, the SystemID and the counter. The format looks like Year.Month.Day.SystemID.counter (e.g. 201206231010138, 201206231010139).", + options: { + form: [ + { + display: '', + null: true, + name: 'ticket_number', + tag: 'select', + translate: true, + options: { + 'Ticket::Number::Increment' => 'Increment (SystemID.Counter)', + 'Ticket::Number::Date' => 'Date (Year.Month.Day.SystemID.Counter)', + }, + }, + ], + }, + state: 'Ticket::Number::Increment', + preferences: { + settings_included: %w(ticket_number_increment ticket_number_date), + controller: 'SettingsAreaTicketNumber', + permission: ['admin.ticket'], + }, + frontend: false +) +Setting.create_if_not_exists( + title: 'Ticket Number Increment', + name: 'ticket_number_increment', + area: 'Ticket::Number', + description: '-', + options: { + form: [ + { + display: 'Checksum', + null: true, + name: 'checksum', + tag: 'boolean', + options: { + true => 'yes', + false => 'no', + }, + }, + { + display: 'Min. size of number', + null: true, + name: 'min_size', + tag: 'select', + options: { + 1 => ' 1', + 2 => ' 2', + 3 => ' 3', + 4 => ' 4', + 5 => ' 5', + 6 => ' 6', + 7 => ' 7', + 8 => ' 8', + 9 => ' 9', + 10 => '10', + 11 => '11', + 12 => '12', + 13 => '13', + 14 => '14', + 15 => '15', + 16 => '16', + 17 => '17', + 18 => '18', + 19 => '19', + 20 => '20', + }, + }, + ], + }, + state: { + checksum: false, + min_size: 5, + }, + preferences: { + permission: ['admin.ticket'], + hidden: true, + }, + frontend: false +) +Setting.create_if_not_exists( + title: 'Ticket Number Increment Date', + name: 'ticket_number_date', + area: 'Ticket::Number', + description: '-', + options: { + form: [ + { + display: 'Checksum', + null: true, + name: 'checksum', + tag: 'boolean', + options: { + true => 'yes', + false => 'no', + }, + }, + ], + }, + state: { + checksum: false + }, + preferences: { + permission: ['admin.ticket'], + hidden: true, + }, + frontend: false +) + +Setting.create_if_not_exists( + title: 'Enable Ticket creation', + name: 'customer_ticket_create', + area: 'CustomerWeb::Base', + description: 'Defines if a customer can create tickets via the web interface.', + options: { + form: [ + { + display: '', + null: true, + name: 'customer_ticket_create', + tag: 'boolean', + options: { + true => 'yes', + false => 'no', + }, + }, + ], + }, + state: true, + preferences: { + authentication: true, + permission: ['admin.channel_web'], + }, + frontend: true +) + +Setting.create_if_not_exists( + title: 'Group selection for Ticket creation', + name: 'customer_ticket_create_group_ids', + area: 'CustomerWeb::Base', + description: 'Defines groups for which a customer can create tickets via web interface. "-" means all groups are available.', + options: { + form: [ + { + display: '', + null: true, + name: 'group_ids', + tag: 'select', + multiple: true, + nulloption: true, + relation: 'Group', + }, + ], + }, + state: '', + preferences: { + authentication: true, + permission: ['admin.channel_web'], + }, + frontend: true +) + +Setting.create_if_not_exists( + title: 'Enable Ticket creation', + name: 'form_ticket_create', + area: 'Form::Base', + description: 'Defines if tickets can be created via web form.', + options: { + form: [ + { + display: '', + null: true, + name: 'form_ticket_create', + tag: 'boolean', + options: { + true => 'yes', + false => 'no', + }, + }, + ], + }, + state: false, + preferences: { + permission: ['admin.channel_formular'], + }, + frontend: false, +) + +Setting.create_if_not_exists( + title: 'Ticket Subject Size', + name: 'ticket_subject_size', + area: 'Email::Base', + description: 'Max. length of the subject in an email reply.', + options: { + form: [ + { + display: '', + null: false, + name: 'ticket_subject_size', + tag: 'input', + }, + ], + }, + state: '110', + preferences: { + permission: ['admin.channel_email'], + }, + frontend: false +) +Setting.create_if_not_exists( + title: 'Ticket Subject Reply', + name: 'ticket_subject_re', + area: 'Email::Base', + description: 'The text at the beginning of the subject in an email reply, e. g. RE, AW, or AS.', + options: { + form: [ + { + display: '', + null: true, + name: 'ticket_subject_re', + tag: 'input', + }, + ], + }, + state: 'RE', + preferences: { + permission: ['admin.channel_email'], + }, + frontend: false +) + +Setting.create_if_not_exists( + title: 'Sender Format', + name: 'ticket_define_email_from', + area: 'Email::Base', + description: 'Defines how the From field of emails (sent from answers and email tickets) should look like.', + options: { + form: [ + { + display: '', + null: true, + name: 'ticket_define_email_from', + tag: 'select', + options: { + SystemAddressName: 'System Address Display Name', + AgentNameSystemAddressName: 'Agent Name + FromSeparator + System Address Display Name', + }, + }, + ], + }, + state: 'AgentNameSystemAddressName', + preferences: { + permission: ['admin.channel_email'], + }, + frontend: false +) + +Setting.create_if_not_exists( + title: 'Sender Format Separator', + name: 'ticket_define_email_from_separator', + area: 'Email::Base', + description: 'Defines the separator between the agent\'s real name and the given group email address.', + options: { + form: [ + { + display: '', + null: false, + name: 'ticket_define_email_from_separator', + tag: 'input', + }, + ], + }, + state: 'via', + preferences: { + permission: ['admin.channel_email'], + }, + frontend: false +) + +Setting.create_if_not_exists( + title: 'Maximum Email Size', + name: 'postmaster_max_size', + area: 'Email::Base', + description: 'Maximum size in MB of emails.', + options: { + form: [ + { + display: '', + null: true, + name: 'postmaster_max_size', + tag: 'select', + options: { + 1 => ' 1', + 2 => ' 2', + 3 => ' 3', + 4 => ' 4', + 5 => ' 5', + 6 => ' 6', + 7 => ' 7', + 8 => ' 8', + 9 => ' 9', + 10 => ' 10', + 15 => ' 15', + 20 => ' 20', + 25 => ' 25', + 30 => ' 30', + 35 => ' 35', + 40 => ' 40', + 45 => ' 45', + 50 => ' 50', + 60 => ' 60', + 70 => ' 70', + 80 => ' 80', + 90 => ' 90', + 100 => '100', + 125 => '125', + 150 => '150', + }, + }, + ], + }, + state: 10, + preferences: { + online_service_disable: true, + permission: ['admin.channel_email'], + }, + frontend: false +) + +Setting.create_if_not_exists( + title: 'Additional follow-up detection', + name: 'postmaster_follow_up_search_in', + area: 'Email::Base', + description: 'By default the follow-up check is done via the subject of an email. With this setting you can add more fields for which the follow-up check will be executed.', + options: { + form: [ + { + display: '', + null: true, + name: 'postmaster_follow_up_search_in', + tag: 'checkbox', + options: { + 'references' => 'References - Search for follow up also in In-Reply-To or References headers.', + 'body' => 'Body - Search for follow up also in mail body.', + 'attachment' => 'Attachment - Search for follow up also in attachments.', + }, + }, + ], + }, + state: [], + preferences: { + permission: ['admin.channel_email'], + }, + frontend: false +) + +Setting.create_if_not_exists( + title: 'Notification Sender', + name: 'notification_sender', + area: 'Email::Base', + description: 'Defines the sender of email notifications.', + options: { + form: [ + { + display: '', + null: false, + name: 'notification_sender', + tag: 'input', + }, + ], + }, + state: 'Notification Master ', + preferences: { + online_service_disable: true, + permission: ['admin.channel_email'], + }, + frontend: false +) + +Setting.create_if_not_exists( + title: 'Block Notifications', + name: 'send_no_auto_response_reg_exp', + area: 'Email::Base', + description: 'If this regex matches, no notification will be sent by the sender.', + options: { + form: [ + { + display: '', + null: false, + name: 'send_no_auto_response_reg_exp', + tag: 'input', + }, + ], + }, + state: '(mailer-daemon|postmaster|abuse|root|noreply|noreply.+?|no-reply|no-reply.+?)@.+?\..+?', + preferences: { + online_service_disable: true, + permission: ['admin.channel_email'], + }, + frontend: false +) + +Setting.create_if_not_exists( + title: 'API Token Access', + name: 'api_token_access', + area: 'API::Base', + description: 'Enable REST API using tokens (not username/email address and password). Each user needs to create its own access tokens in user profile.', + options: { + form: [ + { + display: '', + null: true, + name: 'api_token_access', + tag: 'boolean', + options: { + true => 'yes', + false => 'no', + }, + }, + ], + }, + state: true, + preferences: { + permission: ['admin.api'], + }, + frontend: false +) +Setting.create_if_not_exists( + title: 'API Password Access', + name: 'api_password_access', + area: 'API::Base', + description: 'Enable REST API access using the username/email address and password for the authentication user.', + options: { + form: [ + { + display: '', + null: true, + name: 'api_password_access', + tag: 'boolean', + options: { + true => 'yes', + false => 'no', + }, + }, + ], + }, + state: true, + preferences: { + permission: ['admin.api'], + }, + frontend: false +) + +Setting.create_if_not_exists( + title: 'Monitoring Token', + name: 'monitoring_token', + area: 'HealthCheck::Base', + description: 'Token for monitoring.', + options: { + form: [ + { + display: '', + null: false, + name: 'monitoring_token', + tag: 'input', + }, + ], + }, + state: SecureRandom.urlsafe_base64(40), + preferences: { + permission: ['admin.monitoring'], + }, + frontend: false +) + +Setting.create_if_not_exists( + title: 'Enable Chat', + name: 'chat', + area: 'Chat::Base', + description: 'Enable/disable online chat.', + options: { + form: [ + { + display: '', + null: true, + name: 'chat', + tag: 'boolean', + options: { + true => 'yes', + false => 'no', + }, + }, + ], + }, + preferences: { + trigger: ['menu:render', 'chat:rerender'], + permission: ['admin.channel_chat'], + }, + state: false, + frontend: true +) + +Setting.create_if_not_exists( + title: 'Agent idle timeout', + name: 'chat_agent_idle_timeout', + area: 'Chat::Extended', + description: 'Idle timeout in seconds until agent is set offline automatically.', + options: { + form: [ + { + display: '', + null: false, + name: 'chat_agent_idle_timeout', + tag: 'input', + }, + ], + }, + state: '120', + preferences: { + permission: ['admin.channel_chat'], + }, + frontend: true +) + +Setting.create_if_not_exists( + title: 'Defines searchable models.', + name: 'models_searchable', + area: 'Models::Base', + description: 'Defines the searchable models.', + options: {}, + state: [], + preferences: { + authentication: true, + }, + frontend: true, +) + +Setting.create_if_not_exists( + title: 'Default Screen', + name: 'default_controller', + area: 'Core', + description: 'Defines the default screen.', + options: {}, + state: '#dashboard', + frontend: true +) + +Setting.create_if_not_exists( + title: 'Elasticsearch Endpoint URL', + name: 'es_url', + area: 'SearchIndex::Elasticsearch', + description: 'Defines endpoint of Elasticsearch.', + state: '', + preferences: { online_service_disable: true }, + frontend: false +) +Setting.create_if_not_exists( + title: 'Elasticsearch Endpoint User', + name: 'es_user', + area: 'SearchIndex::Elasticsearch', + description: 'Defines HTTP basic auth user of Elasticsearch.', + state: '', + preferences: { online_service_disable: true }, + frontend: false +) +Setting.create_if_not_exists( + title: 'Elasticsearch Endpoint Password', + name: 'es_password', + area: 'SearchIndex::Elasticsearch', + description: 'Defines HTTP basic auth password of Elasticsearch.', + state: '', + preferences: { online_service_disable: true }, + frontend: false +) +Setting.create_if_not_exists( + title: 'Elasticsearch Endpoint Index', + name: 'es_index', + area: 'SearchIndex::Elasticsearch', + description: 'Defines Elasticsearch index name.', + state: 'zammad', + preferences: { online_service_disable: true }, + frontend: false +) +Setting.create_if_not_exists( + title: 'Elasticsearch Attachment Extensions', + name: 'es_attachment_ignore', + area: 'SearchIndex::Elasticsearch', + description: 'Defines attachment extensions which will be ignored by Elasticsearch.', + state: [ '.png', '.jpg', '.jpeg', '.mpeg', '.mpg', '.mov', '.bin', '.exe', '.box', '.mbox' ], + preferences: { online_service_disable: true }, + frontend: false +) +Setting.create_if_not_exists( + title: 'Elasticsearch Attachment Size', + name: 'es_attachment_max_size_in_mb', + area: 'SearchIndex::Elasticsearch', + description: 'Define max. attachment size for Elasticsearch.', + state: 50, + preferences: { online_service_disable: true }, + frontend: false +) + +Setting.create_if_not_exists( + title: 'Import Mode', + name: 'import_mode', + area: 'Import::Base', + description: 'Puts Zammad into import mode (disables some triggers).', + options: { + form: [ + { + display: '', + null: true, + name: 'import_mode', + tag: 'boolean', + options: { + true => 'yes', + false => 'no', + }, + }, + ], + }, + state: false, + frontend: true +) +Setting.create_if_not_exists( + title: 'Import Backend', + name: 'import_backend', + area: 'Import::Base::Internal', + description: 'Set backend which is being used for import.', + options: {}, + state: '', + frontend: true +) +Setting.create_if_not_exists( + title: 'Ignore Escalation/SLA Information', + name: 'import_ignore_sla', + area: 'Import::Base', + description: 'Ignore escalation/SLA information for import.', + options: { + form: [ + { + display: '', + null: true, + name: 'import_ignore_sla', + tag: 'boolean', + options: { + true => 'yes', + false => 'no', + }, + }, + ], + }, + state: false, + frontend: false +) + +Setting.create_if_not_exists( + title: 'Import Endpoint', + name: 'import_otrs_endpoint', + area: 'Import::OTRS', + description: 'Defines OTRS endpoint to import users, tickets, states and articles.', + options: { + form: [ + { + display: '', + null: false, + name: 'import_otrs_endpoint', + tag: 'input', + }, + ], + }, + state: 'http://otrs_host/otrs', + frontend: false +) +Setting.create_if_not_exists( + title: 'Import Key', + name: 'import_otrs_endpoint_key', + area: 'Import::OTRS', + description: 'Defines OTRS endpoint authentication key.', + options: { + form: [ + { + display: '', + null: false, + name: 'import_otrs_endpoint_key', + tag: 'input', + }, + ], + }, + state: '', + frontend: false +) + +Setting.create_if_not_exists( + title: 'Import User for HTTP basic authentication', + name: 'import_otrs_user', + area: 'Import::OTRS', + description: 'Defines HTTP basic authentication user (only if OTRS is protected via HTTP basic auth).', + options: { + form: [ + { + display: '', + null: true, + name: 'import_otrs_user', + tag: 'input', + }, + ], + }, + state: '', + frontend: false +) + +Setting.create_if_not_exists( + title: 'Import Password for http basic authentication', + name: 'import_otrs_password', + area: 'Import::OTRS', + description: 'Defines http basic authentication password (only if OTRS is protected via http basic auth).', + options: { + form: [ + { + display: '', + null: true, + name: 'import_otrs_password', + tag: 'input', + }, + ], + }, + state: '', + frontend: false +) + +Setting.create_if_not_exists( + title: 'Import Endpoint', + name: 'import_zendesk_endpoint', + area: 'Import::Zendesk', + description: 'Defines Zendesk endpoint to import users, ticket, states and articles.', + options: { + form: [ + { + display: '', + null: false, + name: 'import_zendesk_endpoint', + tag: 'input', + }, + ], + }, + state: 'https://yours.zendesk.com/api/v2', + frontend: false +) +Setting.create_if_not_exists( + title: 'Import Key for requesting the Zendesk API', + name: 'import_zendesk_endpoint_key', + area: 'Import::Zendesk', + description: 'Defines Zendesk endpoint authentication key.', + options: { + form: [ + { + display: '', + null: false, + name: 'import_zendesk_endpoint_key', + tag: 'input', + }, + ], + }, + state: '', + frontend: false +) + +Setting.create_if_not_exists( + title: 'Import User for requesting the Zendesk API', + name: 'import_zendesk_endpoint_username', + area: 'Import::Zendesk', + description: 'Defines Zendesk endpoint authentication user.', + options: { + form: [ + { + display: '', + null: true, + name: 'import_zendesk_endpoint_username', + tag: 'input', + }, + ], + }, + state: '', + frontend: false +) +Setting.create_if_not_exists( + title: 'Import Backends', + name: 'import_backends', + area: 'Import', + description: 'A list of active import backends that get scheduled automatically.', + options: {}, + state: ['Import::Ldap'], + preferences: { + permission: ['admin'], + }, + frontend: false +) + +Setting.create_if_not_exists( + title: 'Time Accounting', + name: 'time_accounting', + area: 'Web::Base', + description: 'Enable time accounting.', + options: { + form: [ + { + display: '', + null: true, + name: 'time_accounting', + tag: 'boolean', + options: { + true => 'yes', + false => 'no', + }, + }, + ], + }, + preferences: { + authentication: true, + permission: ['admin.time_accounting'], + }, + state: false, + frontend: true +) + +Setting.create_if_not_exists( + title: 'Time Accounting Selector', + name: 'time_accounting_selector', + area: 'Web::Base', + description: 'Enable time accounting for these tickets.', + options: { + form: [ + {}, + ], + }, + preferences: { + authentication: true, + permission: ['admin.time_accounting'], + }, + state: {}, + frontend: true +) + +Setting.create_if_not_exists( + title: 'New Tags', + name: 'tag_new', + area: 'Web::Base', + description: 'Allow users to create new tags.', + options: { + form: [ + { + display: '', + null: true, + name: 'tag_new', + tag: 'boolean', + options: { + true => 'yes', + false => 'no', + }, + }, + ], + }, + preferences: { + authentication: true, + permission: ['admin.tag'], + }, + state: true, + frontend: true +) + +Setting.create_if_not_exists( + title: 'Default calendar tickets subscriptions', + name: 'defaults_calendar_subscriptions_tickets', + area: 'Defaults::CalendarSubscriptions', + description: 'Defines the default calendar tickets subscription settings.', + options: {}, + state: { + escalation: { + own: true, + not_assigned: false, + }, + new_open: { + own: true, + not_assigned: false, + }, + pending: { + own: true, + not_assigned: false, + } + }, + preferences: { + authentication: true, + }, + frontend: true +) + +Setting.create_if_not_exists( + title: 'Defines translator identifier.', + name: 'translator_key', + area: 'i18n::translator_key', + description: 'Defines the translator identifier for contributions.', + options: {}, + state: '', + frontend: false +) + +Setting.create_if_not_exists( + title: 'Defines postmaster filter.', + name: '0010_postmaster_filter_trusted', + area: 'Postmaster::PreFilter', + description: 'Defines postmaster filter to remove X-Zammad headers from not trusted sources.', + options: {}, + state: 'Channel::Filter::Trusted', + frontend: false +) +Setting.create_if_not_exists( + title: 'Defines postmaster filter.', + name: '0012_postmaster_filter_sender_is_system_address', + area: 'Postmaster::PreFilter', + description: 'Defines postmaster filter to check if email has been created by Zammad itself and will set the article sender.', + options: {}, + state: 'Channel::Filter::SenderIsSystemAddress', + frontend: false +) +Setting.create_if_not_exists( + title: 'Defines postmaster filter.', + name: '0014_postmaster_filter_own_notification_loop_detection', + area: 'Postmaster::PreFilter', + description: 'Define postmaster filter to check if email is a own created notification email, then ignore it to prevent email loops.', + options: {}, + state: 'Channel::Filter::OwnNotificationLoopDetection', + frontend: false +) +Setting.create_if_not_exists( + title: 'Defines postmaster filter.', + name: '0015_postmaster_filter_identify_sender', + area: 'Postmaster::PreFilter', + description: 'Defines postmaster filter to identify sender user.', + options: {}, + state: 'Channel::Filter::IdentifySender', + frontend: false +) +Setting.create_if_not_exists( + title: 'Defines postmaster filter.', + name: '0020_postmaster_filter_auto_response_check', + area: 'Postmaster::PreFilter', + description: 'Defines postmaster filter to identify auto responses to prevent auto replies from Zammad.', + options: {}, + state: 'Channel::Filter::AutoResponseCheck', + frontend: false +) +Setting.create_if_not_exists( + title: 'Defines postmaster filter.', + name: '0030_postmaster_filter_out_of_office_check', + area: 'Postmaster::PreFilter', + description: 'Defines postmaster filter to identify out-of-office emails for follow-up detection and keeping current ticket state.', + options: {}, + state: 'Channel::Filter::OutOfOfficeCheck', + frontend: false +) +Setting.create_if_not_exists( + title: 'Defines postmaster filter.', + name: '0100_postmaster_filter_follow_up_check', + area: 'Postmaster::PreFilter', + description: 'Defines postmaster filter to identify follow-ups (based on admin settings).', + options: {}, + state: 'Channel::Filter::FollowUpCheck', + frontend: false +) +Setting.create_if_not_exists( + title: 'Defines postmaster filter.', + name: '0200_postmaster_filter_follow_up_possible_check', + area: 'Postmaster::PreFilter', + description: 'Define postmaster filter to check if follow ups get created (based on admin settings).', + options: {}, + state: 'Channel::Filter::FollowUpPossibleCheck', + frontend: false +) +Setting.create_if_not_exists( + title: 'Defines postmaster filter.', + name: '0900_postmaster_filter_bounce_check', + area: 'Postmaster::PreFilter', + description: 'Defines postmaster filter to identify postmaster bounced - to handle it as follow-up of the original ticket.', + options: {}, + state: 'Channel::Filter::BounceCheck', + frontend: false +) +Setting.create_if_not_exists( + title: 'Defines postmaster filter.', + name: '1000_postmaster_filter_database_check', + area: 'Postmaster::PreFilter', + description: 'Defines postmaster filter for filters managed via admin interface.', + options: {}, + state: 'Channel::Filter::Database', + frontend: false +) +Setting.create_if_not_exists( + title: 'Defines postmaster filter.', + name: '5000_postmaster_filter_icinga', + area: 'Postmaster::PreFilter', + description: 'Defines postmaster filter to manage Icinga (http://www.icinga.org) emails.', + options: {}, + state: 'Channel::Filter::Icinga', + frontend: false +) +Setting.create_if_not_exists( + title: 'Defines postmaster filter.', + name: '5100_postmaster_filter_nagios', + area: 'Postmaster::PreFilter', + description: 'Defines postmaster filter to manage Nagios (http://www.nagios.org) emails.', + options: {}, + state: 'Channel::Filter::Nagios', + frontend: false +) +Setting.create_if_not_exists( + title: 'Icinga integration', + name: 'icinga_integration', + area: 'Integration::Switch', + description: 'Defines if Icinga (http://www.icinga.org) is enabled or not.', + options: { + form: [ + { + display: '', + null: true, + name: 'icinga_integration', + tag: 'boolean', + options: { + true => 'yes', + false => 'no', + }, + }, + ], + }, + state: false, + preferences: { + prio: 1, + permission: ['admin.integration'], + }, + frontend: false +) +Setting.create_if_not_exists( + title: 'Sender', + name: 'icinga_sender', + area: 'Integration::Icinga', + description: 'Defines the sender email address of Icinga emails.', + options: { + form: [ + { + display: '', + null: false, + name: 'icinga_sender', + tag: 'input', + placeholder: 'icinga@monitoring.example.com', + }, + ], + }, + state: 'icinga@monitoring.example.com', + preferences: { + prio: 2, + permission: ['admin.integration'], + }, + frontend: false, +) +Setting.create_if_not_exists( + title: 'Auto close', + name: 'icinga_auto_close', + area: 'Integration::Icinga', + description: 'Defines if tickets should be closed if service is recovered.', + options: { + form: [ + { + display: '', + null: true, + name: 'icinga_auto_close', + tag: 'boolean', + options: { + true => 'yes', + false => 'no', + }, + }, + ], + }, + state: true, + preferences: { + prio: 3, + permission: ['admin.integration'], + }, + frontend: false +) +Setting.create_if_not_exists( + title: 'Auto close state', + name: 'icinga_auto_close_state_id', + area: 'Integration::Icinga', + description: 'Defines the state of auto closed tickets.', + options: { + form: [ + { + display: '', + null: false, + name: 'icinga_auto_close_state_id', + tag: 'select', + relation: 'TicketState', + }, + ], + }, + state: 4, + preferences: { + prio: 4, + permission: ['admin.integration'], + }, + frontend: false +) +Setting.create_if_not_exists( + title: 'Nagios integration', + name: 'nagios_integration', + area: 'Integration::Switch', + description: 'Defines if Nagios (http://www.nagios.org) is enabled or not.', + options: { + form: [ + { + display: '', + null: true, + name: 'nagios_integration', + tag: 'boolean', + options: { + true => 'yes', + false => 'no', + }, + }, + ], + }, + state: false, + preferences: { + prio: 1, + permission: ['admin.integration'], + }, + frontend: false +) +Setting.create_if_not_exists( + title: 'Sender', + name: 'nagios_sender', + area: 'Integration::Nagios', + description: 'Defines the sender email address of Nagios emails.', + options: { + form: [ + { + display: '', + null: false, + name: 'nagios_sender', + tag: 'input', + placeholder: 'nagios@monitoring.example.com', + }, + ], + }, + state: 'nagios@monitoring.example.com', + preferences: { + prio: 2, + permission: ['admin.integration'], + }, + frontend: false, +) +Setting.create_if_not_exists( + title: 'Auto close', + name: 'nagios_auto_close', + area: 'Integration::Nagios', + description: 'Defines if tickets should be closed if service is recovered.', + options: { + form: [ + { + display: '', + null: true, + name: 'nagios_auto_close', + tag: 'boolean', + options: { + true => 'yes', + false => 'no', + }, + }, + ], + }, + state: true, + preferences: { + prio: 3, + permission: ['admin.integration'], + }, + frontend: false +) +Setting.create_if_not_exists( + title: 'Auto close state', + name: 'nagios_auto_close_state_id', + area: 'Integration::Nagios', + description: 'Defines the state of auto closed tickets.', + options: { + form: [ + { + display: '', + null: false, + name: 'nagios_auto_close_state_id', + tag: 'select', + relation: 'TicketState', + }, + ], + }, + state: 4, + preferences: { + prio: 4, + permission: ['admin.integration'], + }, + frontend: false +) +Setting.create_if_not_exists( + title: 'LDAP integration', + name: 'ldap_integration', + area: 'Integration::Switch', + description: 'Defines if LDAP is enabled or not.', + options: { + form: [ + { + display: '', + null: true, + name: 'ldap_integration', + tag: 'boolean', + options: { + true => 'yes', + false => 'no', + }, + }, + ], + }, + state: false, + preferences: { + prio: 1, + authentication: true, + permission: ['admin.integration'], + }, + frontend: true +) +Setting.create_if_not_exists( + title: 'LDAP config', + name: 'ldap_config', + area: 'Integration::LDAP', + description: 'Defines the LDAP config.', + options: {}, + state: {}, + preferences: { + prio: 2, + permission: ['admin.integration'], + }, + frontend: false, +) +Setting.create_if_not_exists( + title: 'Defines sync transaction backend.', + name: '0100_trigger', + area: 'Transaction::Backend::Sync', + description: 'Defines the transaction backend to execute triggers.', + options: {}, + state: 'Transaction::Trigger', + frontend: false +) +Setting.create_if_not_exists( + title: 'Defines transaction backend.', + name: '0100_notification', + area: 'Transaction::Backend::Async', + description: 'Defines the transaction backend to send agent notifications.', + options: {}, + state: 'Transaction::Notification', + frontend: false +) +Setting.create_if_not_exists( + title: 'Defines transaction backend.', + name: '1000_signature_detection', + area: 'Transaction::Backend::Async', + description: 'Defines the transaction backend to detect customer signatures in emails.', + options: {}, + state: 'Transaction::SignatureDetection', + frontend: false +) +Setting.create_if_not_exists( + title: 'Defines transaction backend.', + name: '6000_slack_webhook', + area: 'Transaction::Backend::Async', + description: 'Defines the transaction backend which posts messages to Slack (http://www.slack.com).', + options: {}, + state: 'Transaction::Slack', + frontend: false +) +Setting.create_if_not_exists( + title: 'Slack integration', + name: 'slack_integration', + area: 'Integration::Switch', + description: 'Defines if Slack (http://www.slack.org) is enabled or not.', + options: { + form: [ + { + display: '', + null: true, + name: 'slack_integration', + tag: 'boolean', + options: { + true => 'yes', + false => 'no', + }, + }, + ], + }, + state: false, + preferences: { + prio: 1, + permission: ['admin.integration'], + }, + frontend: false +) +Setting.create_if_not_exists( + title: 'Slack config', + name: 'slack_config', + area: 'Integration::Slack', + description: 'Defines the slack config.', + options: {}, + state: { + items: [] + }, + preferences: { + prio: 2, + permission: ['admin.integration'], + }, + frontend: false, +) +Setting.create_if_not_exists( + title: 'sipgate.io integration', + name: 'sipgate_integration', + area: 'Integration::Switch', + description: 'Defines if sipgate.io (http://www.sipgate.io) is enabled or not.', + options: { + form: [ + { + display: '', + null: true, + name: 'sipgate_integration', + tag: 'boolean', + options: { + true => 'yes', + false => 'no', + }, + }, + ], + }, + state: false, + preferences: { + prio: 1, + trigger: ['menu:render', 'cti:reload'], + authentication: true, + permission: ['admin.integration'], + }, + frontend: true +) +Setting.create_if_not_exists( + title: 'sipgate.io config', + name: 'sipgate_config', + area: 'Integration::Sipgate', + description: 'Defines the sipgate.io config.', + options: {}, + state: {}, + preferences: { + prio: 2, + permission: ['admin.integration'], + }, + frontend: false, +) +Setting.create_if_not_exists( + title: 'Clearbit integration', + name: 'clearbit_integration', + area: 'Integration::Switch', + description: 'Defines if Clearbit (http://www.clearbit.com) is enabled or not.', + options: { + form: [ + { + display: '', + null: true, + name: 'clearbit_integration', + tag: 'boolean', + options: { + true => 'yes', + false => 'no', + }, + }, + ], + }, + state: false, + preferences: { + prio: 1, + permission: ['admin.integration'], + }, + frontend: false +) +Setting.create_if_not_exists( + title: 'Clearbit config', + name: 'clearbit_config', + area: 'Integration::Clearbit', + description: 'Defines the Clearbit config.', + options: {}, + state: {}, + frontend: false, + preferences: { + prio: 2, + permission: ['admin.integration'], + }, +) +Setting.create_if_not_exists( + title: 'Defines transaction backend.', + name: '9000_clearbit_enrichment', + area: 'Transaction::Backend::Async', + description: 'Defines the transaction backend which will enrich customer and organization information from Clearbit (http://www.clearbit.com).', + options: {}, + state: 'Transaction::ClearbitEnrichment', + frontend: false +) +Setting.create_if_not_exists( + title: 'Defines transaction backend.', + name: '9100_cti_caller_id_detection', + area: 'Transaction::Backend::Async', + description: 'Defines the transaction backend which detects caller IDs in objects and store them for CTI lookups.', + options: {}, + state: 'Transaction::CtiCallerIdDetection', + frontend: false +) +Setting.create_if_not_exists( + title: 'Defines transaction backend.', + name: '9200_karma', + area: 'Transaction::Backend::Async', + description: 'Defines the transaction backend which creates the karma score.', + options: {}, + state: 'Transaction::Karma', + frontend: false +) +Setting.create_if_not_exists( + title: 'Defines karma levels.', + name: 'karma_levels', + area: 'Core::Karma', + description: 'Defines the karma levels.', + options: {}, + state: [ + { + name: 'Beginner', + start: 0, + end: 499, + }, + { + name: 'Newbie', + start: 500, + end: 1999, + }, + { + name: 'Intermediate', + start: 2000, + end: 4999, + }, + { + name: 'Professional', + start: 5000, + end: 6999, + }, + { + name: 'Expert', + start: 7000, + end: 8999, + }, + { + name: 'Master', + start: 9000, + end: 18_999, + }, + { + name: 'Evangelist', + start: 19_000, + end: 45_999, + }, + { + name: 'Hero', + start: 50_000, + end: nil, + }, + ], + frontend: false +) +Setting.create_if_not_exists( + title: 'Set limit of agents', + name: 'system_agent_limit', + area: 'Core::Online', + description: 'Defines the limit of the agents.', + options: {}, + state: false, + preferences: { online_service_disable: true }, + frontend: false +) diff --git a/db/seeds/signatures.rb b/db/seeds/signatures.rb new file mode 100644 index 000000000..be0948bb5 --- /dev/null +++ b/db/seeds/signatures.rb @@ -0,0 +1,14 @@ +Signature.create_if_not_exists( + id: 1, + name: 'default', + body: ' + #{user.firstname} #{user.lastname} + +-- + Super Support - Waterford Business Park + 5201 Blue Lagoon Drive - 8th Floor & 9th Floor - Miami, 33126 USA + Email: hot@example.com - Web: http://www.example.com/ +--'.text2html, + updated_by_id: 1, + created_by_id: 1 +) diff --git a/db/seeds/ticket_article_senders.rb b/db/seeds/ticket_article_senders.rb new file mode 100644 index 000000000..c0cb37484 --- /dev/null +++ b/db/seeds/ticket_article_senders.rb @@ -0,0 +1,3 @@ +Ticket::Article::Sender.create_if_not_exists(id: 1, name: 'Agent') +Ticket::Article::Sender.create_if_not_exists(id: 2, name: 'Customer') +Ticket::Article::Sender.create_if_not_exists(id: 3, name: 'System') diff --git a/db/seeds/ticket_article_types.rb b/db/seeds/ticket_article_types.rb new file mode 100644 index 000000000..d81476444 --- /dev/null +++ b/db/seeds/ticket_article_types.rb @@ -0,0 +1,12 @@ +Ticket::Article::Type.create_if_not_exists(id: 1, name: 'email', communication: true) +Ticket::Article::Type.create_if_not_exists(id: 2, name: 'sms', communication: true) +Ticket::Article::Type.create_if_not_exists(id: 3, name: 'chat', communication: true) +Ticket::Article::Type.create_if_not_exists(id: 4, name: 'fax', communication: true) +Ticket::Article::Type.create_if_not_exists(id: 5, name: 'phone', communication: true) +Ticket::Article::Type.create_if_not_exists(id: 6, name: 'twitter status', communication: true) +Ticket::Article::Type.create_if_not_exists(id: 7, name: 'twitter direct-message', communication: true) +Ticket::Article::Type.create_if_not_exists(id: 8, name: 'facebook feed post', communication: true) +Ticket::Article::Type.create_if_not_exists(id: 9, name: 'facebook feed comment', communication: true) +Ticket::Article::Type.create_if_not_exists(id: 10, name: 'note', communication: false) +Ticket::Article::Type.create_if_not_exists(id: 11, name: 'web', communication: true) +Ticket::Article::Type.create_if_not_exists(id: 12, name: 'telegram personal-message', communication: true) diff --git a/db/seeds/ticket_priorities.rb b/db/seeds/ticket_priorities.rb new file mode 100644 index 000000000..543bdde2e --- /dev/null +++ b/db/seeds/ticket_priorities.rb @@ -0,0 +1,3 @@ +Ticket::Priority.create_if_not_exists(id: 1, name: '1 low') +Ticket::Priority.create_if_not_exists(id: 2, name: '2 normal', default_create: true) +Ticket::Priority.create_if_not_exists(id: 3, name: '3 high') diff --git a/db/seeds/ticket_state_types.rb b/db/seeds/ticket_state_types.rb new file mode 100644 index 000000000..97cb02568 --- /dev/null +++ b/db/seeds/ticket_state_types.rb @@ -0,0 +1,7 @@ +Ticket::StateType.create_if_not_exists(id: 1, name: 'new') +Ticket::StateType.create_if_not_exists(id: 2, name: 'open') +Ticket::StateType.create_if_not_exists(id: 3, name: 'pending reminder') +Ticket::StateType.create_if_not_exists(id: 4, name: 'pending action') +Ticket::StateType.create_if_not_exists(id: 5, name: 'closed') +Ticket::StateType.create_if_not_exists(id: 6, name: 'merged') +Ticket::StateType.create_if_not_exists(id: 7, name: 'removed') diff --git a/db/seeds/ticket_states.rb b/db/seeds/ticket_states.rb new file mode 100644 index 000000000..e8529c04a --- /dev/null +++ b/db/seeds/ticket_states.rb @@ -0,0 +1,44 @@ +Ticket::State.create_if_not_exists( + id: 1, + name: 'new', + state_type_id: Ticket::StateType.find_by(name: 'new').id, + default_create: true, +) +Ticket::State.create_if_not_exists( + id: 2, + name: 'open', + state_type_id: Ticket::StateType.find_by(name: 'open').id, + default_follow_up: true, +) +Ticket::State.create_if_not_exists( + id: 3, + name: 'pending reminder', + state_type_id: Ticket::StateType.find_by(name: 'pending reminder').id, + ignore_escalation: true, +) +Ticket::State.create_if_not_exists( + id: 4, + name: 'closed', + state_type_id: Ticket::StateType.find_by(name: 'closed').id, + ignore_escalation: true, +) +Ticket::State.create_if_not_exists( + id: 5, + name: 'merged', + state_type_id: Ticket::StateType.find_by(name: 'merged').id, + ignore_escalation: true, +) +Ticket::State.create_if_not_exists( + id: 6, + name: 'removed', + state_type_id: Ticket::StateType.find_by(name: 'removed').id, + active: false, + ignore_escalation: true, +) +Ticket::State.create_if_not_exists( + id: 7, + name: 'pending close', + state_type_id: Ticket::StateType.find_by(name: 'pending action').id, + next_state_id: Ticket::State.by_category(:closed).first.id, + ignore_escalation: true, +) diff --git a/db/seeds/triggers.rb b/db/seeds/triggers.rb new file mode 100644 index 000000000..d921fb9a5 --- /dev/null +++ b/db/seeds/triggers.rb @@ -0,0 +1,110 @@ +Trigger.create_or_update( + name: 'auto reply (on new tickets)', + condition: { + 'ticket.action' => { + 'operator' => 'is', + 'value' => 'create', + }, + 'ticket.state_id' => { + 'operator' => 'is not', + 'value' => Ticket::State.by_category(:closed).first.id, + }, + 'article.type_id' => { + 'operator' => 'is', + 'value' => [ + Ticket::Article::Type.lookup(name: 'email').id, + Ticket::Article::Type.lookup(name: 'phone').id, + Ticket::Article::Type.lookup(name: 'web').id, + ], + }, + 'article.sender_id' => { + 'operator' => 'is', + 'value' => Ticket::Article::Sender.lookup(name: 'Customer').id, + }, + }, + perform: { + 'notification.email' => { + 'body' => '
Your request (#{config.ticket_hook}#{ticket.number}) has been received and will be reviewed by our support staff.
+
+
To provide additional information, please reply to this email or click on the following link (for initial login, please request a new password): +#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id} +
+
+
Your #{config.product_name} Team
+
+
Zammad, your customer support system
', + 'recipient' => 'ticket_customer', + 'subject' => 'Thanks for your inquiry (#{ticket.title})', + }, + }, + active: true, + created_by_id: 1, + updated_by_id: 1, +) +Trigger.create_or_update( + name: 'auto reply (on follow up of tickets)', + condition: { + 'ticket.action' => { + 'operator' => 'is', + 'value' => 'update', + }, + 'article.sender_id' => { + 'operator' => 'is', + 'value' => Ticket::Article::Sender.lookup(name: 'Customer').id, + }, + 'article.type_id' => { + 'operator' => 'is', + 'value' => [ + Ticket::Article::Type.lookup(name: 'email').id, + Ticket::Article::Type.lookup(name: 'phone').id, + Ticket::Article::Type.lookup(name: 'web').id, + ], + }, + }, + perform: { + 'notification.email' => { + 'body' => '
Your follow up for (#{config.ticket_hook}#{ticket.number}) has been received and will be reviewed by our support staff.
+
+
To provide additional information, please reply to this email or click on the following link: +#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id} +
+
+
Your #{config.product_name} Team
+
+
Zammad, your customer support system
', + 'recipient' => 'ticket_customer', + 'subject' => 'Thanks for your follow up (#{ticket.title})', + }, + }, + active: false, + created_by_id: 1, + updated_by_id: 1, +) + +Trigger.create_or_update( + name: 'customer notification (on owner change)', + condition: { + 'ticket.owner_id' => { + 'operator' => 'has changed', + 'pre_condition' => 'current_user.id', + 'value' => '', + 'value_completion' => '', + } + }, + perform: { + 'notification.email' => { + 'body' => '

The owner of ticket (Ticket##{ticket.number}) has changed and is now "#{ticket.owner.firstname} #{ticket.owner.lastname}".

+
+

To provide additional information, please reply to this email or click on the following link: +#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id} +

+
+

Zammad, your customer support system

', + 'recipient' => 'ticket_customer', + 'subject' => 'Owner has changed (#{ticket.title})', + }, + }, + active: false, + created_by_id: 1, + updated_by_id: 1, +) diff --git a/db/seeds/user_nr_1.rb b/db/seeds/user_nr_1.rb new file mode 100644 index 000000000..2f7032fac --- /dev/null +++ b/db/seeds/user_nr_1.rb @@ -0,0 +1,12 @@ +User.create_if_not_exists( + id: 1, + login: '-', + firstname: '-', + lastname: '', + email: '', + active: false, + updated_by_id: 1, + created_by_id: 1 +) + +UserInfo.current_user_id = 1