diff --git a/app/assets/javascripts/app/controllers/_manage/knowledge_base.coffee b/app/assets/javascripts/app/controllers/_manage/knowledge_base.coffee
index 086b5ca35..632ddfc33 100644
--- a/app/assets/javascripts/app/controllers/_manage/knowledge_base.coffee
+++ b/app/assets/javascripts/app/controllers/_manage/knowledge_base.coffee
@@ -32,7 +32,7 @@ class App.ManageKnowledgeBase extends App.ControllerTabs
     @ajax(
       id:          'knowledge_bases_init_admin'
       type:        'GET'
-      url:         @apiPath + '/knowledge_bases/manage/init'
+      url:         "#{@apiPath}/knowledge_bases/manage/init"
       processData: true
       success:     (data, status, xhr) =>
         App.Collection.loadAssets(data)
@@ -93,7 +93,7 @@ class App.ManageKnowledgeBase extends App.ControllerTabs
 
     @tabs = [
       {
-        name:       'Style'
+        name:       'Theme'
         target:     'style'
         controller: App.KnowledgeBaseForm
         params:     _.extend({}, params, { screen: 'style', split: true })
@@ -117,7 +117,7 @@ class App.ManageKnowledgeBase extends App.ControllerTabs
 
     if !App.Config.get('system_online_service')
       @tabs.splice(-1, 0, {
-        name:       'Custom Address'
+        name:       'Custom URL'
         target:     'custom_address'
         controller: App.KnowledgeBaseCustomAddressForm,
         params:     _.extend({}, params, { screen: 'custom_address' })
diff --git a/app/assets/javascripts/app/controllers/knowledge_base/content_can_be_published_form.coffee b/app/assets/javascripts/app/controllers/knowledge_base/content_can_be_published_form.coffee
index ac20e4d11..4d223ed63 100644
--- a/app/assets/javascripts/app/controllers/knowledge_base/content_can_be_published_form.coffee
+++ b/app/assets/javascripts/app/controllers/knowledge_base/content_can_be_published_form.coffee
@@ -93,7 +93,7 @@ class App.KnowledgeBaseContentCanBePublishedForm extends App.ControllerForm
   model:
     configure_attributes: [
         name:    'visibility'
-        display: 'Visibility'
+        display: 'Permissions'
         tag:     'radio'
         default: false
         options: [
@@ -103,7 +103,7 @@ class App.KnowledgeBaseContentCanBePublishedForm extends App.ControllerForm
           ,
             value: 'internal'
             name:  'Internal'
-            note:  'Only visible to agents & editors'
+            note:  'Visible to agents & editors'
           ,
             value: 'published'
             name:  'Public'
@@ -119,7 +119,7 @@ class App.KnowledgeBaseContentCanBePublishedForm extends App.ControllerForm
         default: 'now'
         options: [
             value: 'now'
-            name:  'Now'
+            name:  'now'
           ,
             value: 'scheduled'
             name:  'Schedule for'
diff --git a/app/assets/javascripts/app/controllers/knowledge_base/delete_action.coffee b/app/assets/javascripts/app/controllers/knowledge_base/delete_action.coffee
index 417bc6211..207d2e2f4 100644
--- a/app/assets/javascripts/app/controllers/knowledge_base/delete_action.coffee
+++ b/app/assets/javascripts/app/controllers/knowledge_base/delete_action.coffee
@@ -6,7 +6,7 @@ class App.KnowledgeBaseDeleteAction
     if @object instanceof App.KnowledgeBaseCategory and !@object.isEmpty()
       @showCannotDelete(
         'Cannot delete category',
-        'Please delete all children categories and answers first.'
+        'Delete all child categories and answers, then try again.'
       )
 
       return
@@ -19,7 +19,7 @@ class App.KnowledgeBaseDeleteAction
 
     @dialog = new App.ControllerConfirm(
       head:      'Delete'
-      message:   "Are you sure to delete \"#{translation?.title}\"?"
+      message:   "Are you sure you want to delete \"#{translation?.title}\"?"
       callback:  @doDelete
       container: @parentController.el
       onSubmit: ->
diff --git a/app/assets/javascripts/app/controllers/widget/http_log.coffee b/app/assets/javascripts/app/controllers/widget/http_log.coffee
index 43ab07baf..add61b35b 100644
--- a/app/assets/javascripts/app/controllers/widget/http_log.coffee
+++ b/app/assets/javascripts/app/controllers/widget/http_log.coffee
@@ -51,7 +51,6 @@ class Show extends App.ControllerModal
     super
 
   content: ->
-    console.log('cont')
     App.view('widget/http_log_show')(
       record: @record
     )
diff --git a/app/assets/javascripts/app/controllers/widget/ticket_stats.coffee b/app/assets/javascripts/app/controllers/widget/ticket_stats.coffee
index 17231cc48..843bf89d5 100644
--- a/app/assets/javascripts/app/controllers/widget/ticket_stats.coffee
+++ b/app/assets/javascripts/app/controllers/widget/ticket_stats.coffee
@@ -161,7 +161,6 @@ class App.TicketStatsList extends App.Controller
       ticket_ids_show = @ticket_ids
 
     tickets = (App.Ticket.fullLocal(id) for id in ticket_ids_show)
-    console.log tickets
 
     @html App.view('widget/ticket_stats_list')(
       user:            @user
diff --git a/app/assets/javascripts/app/lib/app_post/multi_locales_row.coffee b/app/assets/javascripts/app/lib/app_post/multi_locales_row.coffee
index 0191aefda..03d5e968c 100644
--- a/app/assets/javascripts/app/lib/app_post/multi_locales_row.coffee
+++ b/app/assets/javascripts/app/lib/app_post/multi_locales_row.coffee
@@ -34,7 +34,7 @@ class App.MultiLocalesRow extends App.Controller
         name:        name
         value:       value
         null:        false
-        placeholder: 'Select locale:'
+        placeholder: 'Select locale...'
         options:     [] #formattedLocales
         class:       'form-control--small'
     )
diff --git a/app/assets/javascripts/app/models/knowledge_base.coffee b/app/assets/javascripts/app/models/knowledge_base.coffee
index b86db83c4..a48f55bef 100644
--- a/app/assets/javascripts/app/models/knowledge_base.coffee
+++ b/app/assets/javascripts/app/models/knowledge_base.coffee
@@ -128,11 +128,10 @@ class App.KnowledgeBase extends App.Model
           shown: true
     }, {
       name: 'color_highlight'
-      display: 'Highlight Color'
+      display: 'Icon & Link Color'
       tag: 'color'
       style: 'block'
       null: false
-      help: 'The highlight color is used to make elements of the interface stand out. For example the links and icons.'
       screen:
         admin_style_color_highlight:
           display:    false
@@ -199,7 +198,7 @@ class App.KnowledgeBase extends App.Model
       display: 'Icon Set'
       tag:     'iconset_picker'
       style:   'block'
-      help:    "Pick an iconset that fits your style. The icons from this set can be assigned to categories. Choose wisely because the icon sets don't match with each other. If you change it later on you'll have to reset every icon."
+      help:    'Every category in your knowledge base should be given a unique icon for maximum visual clarity. Each set below provides a wide range of icons to choose from, but beware-you can\'t mix and match different icons from different sets. Choose carefully!'
       null:    false
       screen:
         admin_style_iconset:
@@ -210,7 +209,7 @@ class App.KnowledgeBase extends App.Model
       tag: 'multi_locales'
       style: 'block'
       null: false
-      help: 'Set up the languages for the Knowledge Base. Zammad detects the prefered language of the visitor. When its not available it will fall back to the primary language.'
+      help: 'You can provide different versions of your knowledge base for different locales. Add a language below, then select it in the Knowledge Base Editor to add your translations.'
       screen:
         admin_languages:
           shown: true
@@ -218,11 +217,11 @@ class App.KnowledgeBase extends App.Model
           shown: true
     }, {
       name:    'custom_address'
-      display: 'Custom Address'
+      display: 'Custom URL'
       tag:     'input'
       style:   'block'
       null:    true
-      help:    'Fill in full domain (e.g. example.com or example.com/help) or path (e.g. /support) to use custom address. See Apache or Nginx for further instructions'
+      help:    'The default URL for your knowledge base is e.g. example.com or example.com/help. To serve it from a custom URL instead, enter the destination below (e.g., "/support", "example.com", or "example.com/support"). Then, follow the directions under "Web Server Configuration" to complete the process.'
       screen:
         admin_custom_address:
           shown: true
diff --git a/app/assets/javascripts/app/views/generic/error/placeholder.jst.eco b/app/assets/javascripts/app/views/generic/error/placeholder.jst.eco
index 2627163d7..1bfe52466 100644
--- a/app/assets/javascripts/app/views/generic/error/placeholder.jst.eco
+++ b/app/assets/javascripts/app/views/generic/error/placeholder.jst.eco
@@ -2,6 +2,6 @@
   <%- @icon %>
   <h2><% if @status isnt undefined: %><%- @T('Status Code') %>: <%= @status %>. <% end %><%- @T(@detail) %></h2>
   <% if @action: %>
-  <div class="btn btn--action js-action"><%= @T(@action) %></div>
+  <div class="btn btn--action js-action"><%- @T(@action) %></div>
   <% end %>
 </div>
\ No newline at end of file
diff --git a/app/assets/javascripts/app/views/generic/icon_picker.jst.eco b/app/assets/javascripts/app/views/generic/icon_picker.jst.eco
index e59a5dd57..088c39b63 100644
--- a/app/assets/javascripts/app/views/generic/icon_picker.jst.eco
+++ b/app/assets/javascripts/app/views/generic/icon_picker.jst.eco
@@ -6,7 +6,7 @@
   <%- @Icon('arrow-down', 'dropdown-arrow') %>
 </div>
 <div class="dropdown-menu dropdown-menu-left js-dropdown">
-  <input type="search" class="dropdown-filter js-filter-icons" placeholder="<%= @T('Filter icons') %>">
+  <input type="search" class="dropdown-filter js-filter-icons" placeholder="<%- @T('Search...') %>">
   <ul class="js-iconGrid dropdown-grid" role="menu"></ul>
   <div class="dropdown-filter-placeholder">
     <span class="js-noMatch">¯\_(ツ)_/¯</span>
diff --git a/app/assets/javascripts/app/views/generic/multi_locales.jst.eco b/app/assets/javascripts/app/views/generic/multi_locales.jst.eco
index 1cdc8f969..7bc35240b 100644
--- a/app/assets/javascripts/app/views/generic/multi_locales.jst.eco
+++ b/app/assets/javascripts/app/views/generic/multi_locales.jst.eco
@@ -2,7 +2,7 @@
   <thead>
     <tr>
       <th width="85%"><%- @T('Language') %>
-      <th width="5%"><%- @T('Primary') %>
+      <th width="5%"><%- @T('Default') %>
       <th width="10%"><%- @T('Delete') %>
   </thead>
   <tbody>
diff --git a/app/assets/javascripts/app/views/generic/object_search/item_object.jst.eco b/app/assets/javascripts/app/views/generic/object_search/item_object.jst.eco
index 2a78a7c13..53bb48d4b 100644
--- a/app/assets/javascripts/app/views/generic/object_search/item_object.jst.eco
+++ b/app/assets/javascripts/app/views/generic/object_search/item_object.jst.eco
@@ -13,6 +13,6 @@
     <% end %>
   </div>
   <% if @object.active is false: %>
-    <div class="recipientList-status"><%= @Ti('inactive') %></div>
+    <div class="recipientList-status"><%- @Ti('inactive') %></div>
   <% end %>
 </li>
\ No newline at end of file
diff --git a/app/assets/javascripts/app/views/generic/object_search/item_organization.jst.eco b/app/assets/javascripts/app/views/generic/object_search/item_organization.jst.eco
index e1b3b7fd0..7f9e13d9a 100644
--- a/app/assets/javascripts/app/views/generic/object_search/item_organization.jst.eco
+++ b/app/assets/javascripts/app/views/generic/object_search/item_organization.jst.eco
@@ -11,7 +11,7 @@
     <span class="recipientList-detail">- <%= @objectCount %> <%- @T(@objectSingels) %></span>
   </div>
   <% if @organization.active is false: %>
-    <div class="recipientList-status"><%= @Ti('inactive') %></div>
+    <div class="recipientList-status"><%- @Ti('inactive') %></div>
   <% end %>
   <%- @Icon('arrow-right', 'recipientList-arrow') %>
 </li>
\ No newline at end of file
diff --git a/app/assets/javascripts/app/views/knowledge_base/_answer_attachments.jst.eco b/app/assets/javascripts/app/views/knowledge_base/_answer_attachments.jst.eco
index 0ebde1f0e..24edd2cbf 100644
--- a/app/assets/javascripts/app/views/knowledge_base/_answer_attachments.jst.eco
+++ b/app/assets/javascripts/app/views/knowledge_base/_answer_attachments.jst.eco
@@ -1,6 +1,6 @@
 <% if @attachments: %>
 <div class="knowledge-base-article-attachments">
-	<h2><%= @Ti('Attachments') %></h2>
+	<h2><%- @Ti('Attachments') %></h2>
 	<ul class="knowledge-base-article-attachments-list">
 	<% for attachment in @attachments: %>
 	<li>
diff --git a/app/assets/javascripts/app/views/knowledge_base/_reader_answer_meta.jst.eco b/app/assets/javascripts/app/views/knowledge_base/_reader_answer_meta.jst.eco
index 47d0d2936..270e2ba24 100644
--- a/app/assets/javascripts/app/views/knowledge_base/_reader_answer_meta.jst.eco
+++ b/app/assets/javascripts/app/views/knowledge_base/_reader_answer_meta.jst.eco
@@ -1,7 +1,7 @@
-<%= @T(@answer.can_be_published_state()) %>
+<%- @T(@answer.can_be_published_state()) %>
 
 <% if user = @answer.can_be_published_by(): %>
-  <%= @T('by') %>
+  <%- @T('by') %>
   <%= user.displayName() %>
 <% end %>
 
diff --git a/app/assets/javascripts/app/views/knowledge_base/content.jst.eco b/app/assets/javascripts/app/views/knowledge_base/content.jst.eco
index e4473270a..8090a6ab2 100644
--- a/app/assets/javascripts/app/views/knowledge_base/content.jst.eco
+++ b/app/assets/javascripts/app/views/knowledge_base/content.jst.eco
@@ -1,11 +1,11 @@
 <% if @missingTranslation(): %>
-  <div class="js-alert alert alert--warning alert--square"><%= @T('No translation for this locale available') %></div>
+  <div class="js-alert alert alert--warning alert--square"><%- @T('No translation for this locale available') %></div>
 <% end %>
 
 <div class="main flex vertical end">
   <div class="page-header">
     <div class="page-header-title">
-      <h2><%= @object.objectActionName() %></h2>
+      <h2><%- @T(@object.objectActionName()) %></h2>
       <% if @object.constructor.canBePublished?(): %>
         <%- @V('knowledge_base/content_can_be_published_header_suffix', object: @object) %>
       <% end %>
@@ -15,14 +15,14 @@
 
   <div class="horizontal">
     <a class="btn btn js-discard hide">
-      <%= @T('Discard your unsaved changes') %>
+      <%- @T('Discard your unsaved changes.') %>
     </a>
 
     <% if @object.constructor.canBePublished?(): %>
       <div class="js-submitContainer"></div>
     <% else: %>
       <a class="btn btn--primary js-submit">
-        <%= @T('Update') %>
+        <%- @T('Update') %>
       </a>
     <% end %>
   </div>
diff --git a/app/assets/javascripts/app/views/knowledge_base/content_can_be_published_header_suffix.jst.eco b/app/assets/javascripts/app/views/knowledge_base/content_can_be_published_header_suffix.jst.eco
index 3cbcb6240..988c7be82 100644
--- a/app/assets/javascripts/app/views/knowledge_base/content_can_be_published_header_suffix.jst.eco
+++ b/app/assets/javascripts/app/views/knowledge_base/content_can_be_published_header_suffix.jst.eco
@@ -1,15 +1,15 @@
 <span class="suffix js-published-header-suffix">
-  <span class="<%= @object.can_be_published_state_css() %>"><span class="label-text"><%= @T(@object.can_be_published_state()) %></span></span>
+  <span class="<%= @object.can_be_published_state_css() %>"><span class="label-text"><%- @T(@object.can_be_published_state()) %></span></span>
 
   <% if @object.can_be_published_internal_in_future(): %>
-    <span class="label-warning"><span class="label-text"><%= @T('Will be internal') %> <%= @humanTime @object.internal_at %></span></span>
+    <span class="label-warning"><span class="label-text"><%- @T('Will be internal') %> <%= @humanTime @object.internal_at %></span></span>
   <% end %>
 
   <% if @object.can_be_published_publish_in_future(): %>
-    <span class="label-warning"><span class="label-text"><%= @T('Will be published') %> <%= @humanTime @object.published_at %></span></span>
+    <span class="label-warning"><span class="label-text"><%- @T('Will be published') %> <%= @humanTime @object.published_at %></span></span>
   <% end %>
 
   <% if @object.can_be_published_archive_in_future(): %>
-    <span class="label-warning"><span class="label-text"><%= @T('Will be archived') %> <%- @humanTime @object.archived_at %></span></span>
+    <span class="label-warning"><span class="label-text"><%- @T('Will be archived') %> <%- @humanTime @object.archived_at %></span></span>
   <% end %>
 </span>
diff --git a/app/assets/javascripts/app/views/knowledge_base/delete.coffee b/app/assets/javascripts/app/views/knowledge_base/delete.coffee
index 271681a94..b46eac767 100644
--- a/app/assets/javascripts/app/views/knowledge_base/delete.coffee
+++ b/app/assets/javascripts/app/views/knowledge_base/delete.coffee
@@ -10,7 +10,7 @@ class App.KnowledgeBaseDelete extends App.KnowledgeBaseForm
     formController = @formControllers[0]
 
     if !@isTitleMatching()
-      formController.showAlert(App.i18n.translateInline('Please enter title to confirm'))
+      formController.showAlert(App.i18n.translateInline('Confirmation failed.'))
       return
 
     formController.hideAlert()
@@ -46,8 +46,8 @@ class App.KnowledgeBaseDelete extends App.KnowledgeBaseForm
             model:   'translation'
             style:   'block'
             null:    true
-            display: 'Delete this Knowledge Base'
-            help:    "This action cannot be undone. This will permanently delete \"#{@object().guaranteedTitle()}\". Please type in the name \"#{@object().guaranteedTitle()}\" of the Knowledge Base to confirm."
+            display: 'Permanently Delete Knowledge Base'
+            help:    "Deleting your knowledge base requires an additional verification step. To proceed, enter its name below (\"#{@object().guaranteedTitle()}\"). THIS ACTION CANNOT BE UNDONE."
             tag:     'input'
           }
         ]
diff --git a/app/assets/javascripts/app/views/knowledge_base/navigation.jst.eco b/app/assets/javascripts/app/views/knowledge_base/navigation.jst.eco
index cbb8a3469..e3bb66544 100644
--- a/app/assets/javascripts/app/views/knowledge_base/navigation.jst.eco
+++ b/app/assets/javascripts/app/views/knowledge_base/navigation.jst.eco
@@ -32,7 +32,7 @@
       class="btn btn--action js-edit <% if @edit.enabled: %>btn--active<% end %>"
       <% if @search.enabled: %>disabled<% end %>
       >
-      <%= @T('Edit') %>
+      <%- @T('Edit') %>
     </a>
   <% end %>
   <div class="btn btn--action btn--split--first js-pickedLanguage"><%= @kbLocales.selected?.systemLocale().locale %></div>
diff --git a/app/assets/javascripts/app/views/knowledge_base/scheduled_widget.jst.eco b/app/assets/javascripts/app/views/knowledge_base/scheduled_widget.jst.eco
index 25882971a..d9476294f 100644
--- a/app/assets/javascripts/app/views/knowledge_base/scheduled_widget.jst.eco
+++ b/app/assets/javascripts/app/views/knowledge_base/scheduled_widget.jst.eco
@@ -1,5 +1,5 @@
 <%- @Icon('clock') %>
-<div class="scheduled-widget-label"><%= @T('Scheduled for') %> <%= @timestamp %></div>
+<div class="scheduled-widget-label"><%- @T('Scheduled for') %> <%- @timestamp %></div>
 <a class="btn btn--action btn--small scheduled-widget-delete js-delete">
-  <%- @Icon('diagonal-cross') %><span><%= @T('Cancel') %>
+  <%- @Icon('diagonal-cross') %><span><%- @T('Cancel') %>
 </a>
diff --git a/app/assets/javascripts/app/views/knowledge_base/search_field_panel.jst.eco b/app/assets/javascripts/app/views/knowledge_base/search_field_panel.jst.eco
index 583405581..98c084107 100644
--- a/app/assets/javascripts/app/views/knowledge_base/search_field_panel.jst.eco
+++ b/app/assets/javascripts/app/views/knowledge_base/search_field_panel.jst.eco
@@ -2,7 +2,7 @@
 
 <div class="js-placeholderEmpty help-block help-block--center hide">
   <%- @Icon('mood-ok') %>
-  <div class='help-block--inner'><%= @T('empty') %></div>
+  <div class='help-block--inner'><%- @T('Empty') %></div>
 </div>
 
 <div class="js-placeholderError help-block help-block--center hide">
diff --git a/app/assets/javascripts/app/views/knowledge_base/search_field_widget.jst.eco b/app/assets/javascripts/app/views/knowledge_base/search_field_widget.jst.eco
index 2cebac8b3..6530ff3e5 100644
--- a/app/assets/javascripts/app/views/knowledge_base/search_field_widget.jst.eco
+++ b/app/assets/javascripts/app/views/knowledge_base/search_field_widget.jst.eco
@@ -1,4 +1,4 @@
-<input class="js-searchField form-control" name="query" placeholder="<%= @T('Search') %> <%= @placeholder_suffix %>" type="search" autocomplete="off">
+<input class="js-searchField form-control" name="query" placeholder="<%- @Ti('Search') %> <%= @placeholder_suffix %>" type="search" autocomplete="off">
 <%- @Icon('magnifier') %>
 <div class="search-loader"><%- @Icon('spinner-small') %></div>
 <a class="empty-search js-emptySearchButton">
diff --git a/app/assets/javascripts/app/views/knowledge_base/sidebar/actions.jst.eco b/app/assets/javascripts/app/views/knowledge_base/sidebar/actions.jst.eco
index c386f48e6..6e5400511 100644
--- a/app/assets/javascripts/app/views/knowledge_base/sidebar/actions.jst.eco
+++ b/app/assets/javascripts/app/views/knowledge_base/sidebar/actions.jst.eco
@@ -7,7 +7,7 @@
           <%- @T(name) %>
         <% end %>
       <% else: %>
-        <%= @T(button.name) %>
+        <%- @T(button.name) %>
       <% end %>
     </a>
   <% end %>
diff --git a/app/assets/javascripts/app/views/knowledge_base/sidebar/attachments.jst.eco b/app/assets/javascripts/app/views/knowledge_base/sidebar/attachments.jst.eco
index 23f962006..b01b1b117 100644
--- a/app/assets/javascripts/app/views/knowledge_base/sidebar/attachments.jst.eco
+++ b/app/assets/javascripts/app/views/knowledge_base/sidebar/attachments.jst.eco
@@ -1,5 +1,5 @@
 <div class="sidebar-block-header">
-  <h2><%= @T('Attachments') %></h2>
+  <h2><%- @T('Attachments') %></h2>
 </div>
 
 <div class="dropContainer">
@@ -38,7 +38,7 @@
     <% uid =  _.uniqueId('fileUpload_') %>
     <input multiple="multiple" type="file" name="file" id="<%- uid %>">
     <label class="attachmentPlaceholder-label" for="<%- uid %>">
-      <span><%= @T('Add') %></span>
+      <span><%- @T('Add') %></span>
     </label>
   </div>
 
diff --git a/app/assets/javascripts/app/views/knowledge_base/sidebar/generic_list.jst.eco b/app/assets/javascripts/app/views/knowledge_base/sidebar/generic_list.jst.eco
index 0c70805d4..ab539123d 100644
--- a/app/assets/javascripts/app/views/knowledge_base/sidebar/generic_list.jst.eco
+++ b/app/assets/javascripts/app/views/knowledge_base/sidebar/generic_list.jst.eco
@@ -1,13 +1,13 @@
 <div class="sidebar-block-header">
-  <h2><%= @T(@title) %></h2>
+  <h2><%- @T(@title) %></h2>
 </div>
 
 <div class="btn-list horizontal">
   <a href="#" class="btn btn--action btn--small btn--create js-add" <% if !@enabled: %>disabled<% end %> >
-    <%- @Icon('plus-small') %> <span><%= @T('Add') %></span>
+    <%- @Icon('plus-small') %> <span><%- @T('Add') %></span>
   </a>
   <a href="#" class="js-reorder btn btn--action btn--small" <% if !@enabled: %>disabled<% end %>>
-    <%- @Icon('rearange') %> <span><%= @T('Change order') %></span>
+    <%- @Icon('rearange') %> <span><%- @T('Change order') %></span>
   </a>
 </div>
 
@@ -33,7 +33,7 @@
     <% end %>
   <% else: %>
     <li>
-      <span class="nav-pills-placeholder"><%= @T(@emptyNote) %></span>
+      <span class="nav-pills-placeholder"><%- @T(@emptyNote) %></span>
     </li>
   <% end %>
 </ul>
diff --git a/app/assets/javascripts/app/views/knowledge_base/sidebar/linked_tickets.jst.eco b/app/assets/javascripts/app/views/knowledge_base/sidebar/linked_tickets.jst.eco
index b67e155df..035e0c875 100644
--- a/app/assets/javascripts/app/views/knowledge_base/sidebar/linked_tickets.jst.eco
+++ b/app/assets/javascripts/app/views/knowledge_base/sidebar/linked_tickets.jst.eco
@@ -1,9 +1,9 @@
 <div class="sidebar-block-header">
-  <h2><%= @T('Linked Tickets') %></h2>
+  <h2><%- @T('Linked Tickets') %></h2>
 </div>
 
 <%- @V('generic/ticket_list', show_max: 5, tickets: @tickets, object: 'Ticket') %>
 
 <a class="btn btn--action btn--small js-add" href="#">
-  <%- @Icon('plus-small') %> <span><%= @T('Link Ticket') %></span>
+  <%- @Icon('plus-small') %> <span><%- @T('Add') %></span>
 </a>
diff --git a/app/assets/javascripts/app/views/layout_ref/kb_link_answer_to_answer_ref.jst.eco b/app/assets/javascripts/app/views/layout_ref/kb_link_answer_to_answer_ref.jst.eco
index 5b7ca7561..0f548ac91 100644
--- a/app/assets/javascripts/app/views/layout_ref/kb_link_answer_to_answer_ref.jst.eco
+++ b/app/assets/javascripts/app/views/layout_ref/kb_link_answer_to_answer_ref.jst.eco
@@ -1,7 +1,7 @@
 <div class="main flex vertical end">
   <div class="page-header">
     <div class="page-header-title">
-      <h2>Edit Answer</h2>
+      <h2><%- @T('Edit Answer') %></h2>
     </div>
   </div>
   <form class="form--grid js-form"></form>
diff --git a/app/assets/javascripts/app/views/layout_ref/kb_link_ticket_to_answer_ref.jst.eco b/app/assets/javascripts/app/views/layout_ref/kb_link_ticket_to_answer_ref.jst.eco
index 445ab13c8..14d315936 100644
--- a/app/assets/javascripts/app/views/layout_ref/kb_link_ticket_to_answer_ref.jst.eco
+++ b/app/assets/javascripts/app/views/layout_ref/kb_link_ticket_to_answer_ref.jst.eco
@@ -20,7 +20,7 @@
           <td>Create a book in Pages</td>
           <td class="table-buttons">
             <div class="btn btn--action btn--primary btn--small js-link">
-              <%- @Icon('plus-small') %> <span><%= @T('link') %></span>
+              <%- @Icon('plus-small') %> <span><%- @T('link') %></span>
             </div>
           </td>
         </tr>
@@ -29,7 +29,7 @@
           <td>Publish your book with Pages</td>
           <td class="table-buttons">
             <div class="btn btn--action btn--primary btn--small js-link">
-              <%- @Icon('plus-small') %> <span><%= @T('link') %></span>
+              <%- @Icon('plus-small') %> <span><%- @T('link') %></span>
             </div>
           </td>
         </tr>
@@ -38,7 +38,7 @@
           <td>Record audio in Pages, Numbers, and Keynote for iOS and Mac</td>
           <td class="table-buttons">
             <div class="btn btn--action btn--primary btn--small is-disabled">
-              <%= @T('already linked') %>
+              <%- @T('already linked') %>
             </div>
           </td>
         </tr>
@@ -47,7 +47,7 @@
           <td>Use advanced book creation options in Pages</td>
           <td class="table-buttons">
             <div class="btn btn--action btn--primary btn--small js-link">
-              <%- @Icon('plus-small') %> <span><%= @T('link') %></span>
+              <%- @Icon('plus-small') %> <span><%- @T('link') %></span>
             </div>
           </td>
         </tr>
diff --git a/app/assets/javascripts/app/views/navigation/no_result.jst.eco b/app/assets/javascripts/app/views/navigation/no_result.jst.eco
index b335db81a..f7820c9a3 100644
--- a/app/assets/javascripts/app/views/navigation/no_result.jst.eco
+++ b/app/assets/javascripts/app/views/navigation/no_result.jst.eco
@@ -1,4 +1,4 @@
 <li class="global-search-detail-no-result alert alert--warning horizontal" role="alert">
   <%- @Icon('mood-sad') %>
-  <span><%= @T('There is no match for your search.') %></span>
+  <span><%- @T('There is no match for your search.') %></span>
 </li>
\ No newline at end of file
diff --git a/app/assets/javascripts/app/views/popover/kb_generic.jst.eco b/app/assets/javascripts/app/views/popover/kb_generic.jst.eco
index a29ce4586..a2a033367 100644
--- a/app/assets/javascripts/app/views/popover/kb_generic.jst.eco
+++ b/app/assets/javascripts/app/views/popover/kb_generic.jst.eco
@@ -3,7 +3,7 @@
   <div class="state-badge">
     <%- @Icon('task-state', @object.parent().can_be_published_state()) %>
     <span class="<%= @object.parent().can_be_published_state_css() %>">
-      <%= @T(@object.parent().can_be_published_state()) %>
+      <%- @T(@object.parent().can_be_published_state()) %>
     </span>
   </div>
 
diff --git a/app/models/knowledge_base.rb b/app/models/knowledge_base.rb
index 278a9684f..7b989ea06 100644
--- a/app/models/knowledge_base.rb
+++ b/app/models/knowledge_base.rb
@@ -147,15 +147,15 @@ class KnowledgeBase < ApplicationModel
 
     # not domain, but no leading slash
     if !custom_address.include?('.') && custom_address[0] != '/'
-      errors.add(:custom_address, 'Path requires leading slash')
+      errors.add(:custom_address, 'must begin with a slash ("/").')
     end
 
     if custom_address.include?('://')
-      errors.add(:custom_address, 'Full domain should be entered without protocol')
+      errors.add(:custom_address, 'must not include a protocol (e.g., "http://" or "https://").')
     end
 
     if custom_address.last == '/'
-      errors.add(:custom_address, 'No trailing slash')
+      errors.add(:custom_address, 'must not end with a slash ("/").')
     end
 
     if custom_address == '/' # rubocop:disable Style/GuardClause