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Improved References-Header follow up check.

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This commit is contained in:
Martin Edenhofer 2016-06-02 16:37:52 +02:00
parent 52043bfdc5
commit 116a7a5718
2 changed files with 43 additions and 3 deletions
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4
app/models/channel/filter/follow_up_check.rb
View file

@ -54,11 +54,9 @@ module Channel::Filter::FollowUpCheck
end
if references != ''
message_ids = references.split(/\s+/)
sender_type_agent = Ticket::Article::Sender.lookup(name: 'Agent')
sender_type_system = Ticket::Article::Sender.lookup(name: 'System')
message_ids.each {|message_id|
message_id_md5 = Digest::MD5.hexdigest(message_id)
article = Ticket::Article.where(message_id_md5: message_id_md5, sender_id: [sender_type_agent.id, sender_type_system.id]).order('created_at DESC, id DESC').limit(1).first
article = Ticket::Article.where(message_id_md5: message_id_md5).order('created_at DESC, id DESC').limit(1).first
next if !article
Rails.logger.debug "Follow up for '##{article.ticket.number}' in references."
mail[ 'x-zammad-ticket-id'.to_sym ] = article.ticket_id

42
test/unit/email_process_follow_up_test.rb
View file

@ -127,6 +127,48 @@ no reference "
assert_not_equal(ticket.id, ticket_p.id)
end
test 'process with follow up check with two external reference headers' do
setting_orig = Setting.get('postmaster_follow_up_search_in')
Setting.set('postmaster_follow_up_search_in', %w(body attachment references))
data1 = "From: me@example.com
To: z@example.com
Subject: test 123
Message-ID: <9d16181c-2db2-c6c1-ff7f-41f2da4e289a@linuxhotel.de>
test 123
"
ticket_p1, article_p1, user_p1 = Channel::EmailParser.new.process({}, data1)
sleep 1
data1 = "From: me@example.com
To: z@example.com
Subject: test 123
Message-ID: <9d16181c-2db2-c6c1-ff7f-41f2da4e289a@linuxhotel.de>
test 123
"
ticket_p2, article_p2, user_p2 = Channel::EmailParser.new.process({}, data1)
assert_not_equal(ticket_p1.id, ticket_p2.id)
data2 = "From: you@example.com
To: y@example.com
Subject: RE: test 123
Message-ID: <oknn9teOke2uqbFQdGj2umXUwTkqgu0CqWHkA6V4K8p@akmail>
References: <9d16181c-2db2-c6c1-ff7f-41f2da4e289a@linuxhotel.de>
test 123
"
ticket_p3, article_p3, user_p3 = Channel::EmailParser.new.process({}, data2)
assert_equal(ticket_p2.id, ticket_p3.id)
Setting.set('postmaster_follow_up_search_in', setting_orig)
end
test 'process with follow up check - with auto responses and no T# in subject_build' do
ticket = Ticket.create(