diff --git a/lib/auth/otrs.rb b/lib/auth/otrs.rb
index 8b604c70e..5b178d99b 100644
--- a/lib/auth/otrs.rb
+++ b/lib/auth/otrs.rb
@@ -1,6 +1,9 @@
 class Auth::OTRS
   def self.check( user, username, password, config )
 
+    endpoint = Setting.get('import_otrs_endpoint')
+    return false if !endpoint || endpoint.empty?
+
     # connect to OTRS
     result = Import::OTRS.auth( username, password )
     return false if !result