From 1436551bf608d77125f25606e674190f9a3e2964 Mon Sep 17 00:00:00 2001 From: Thorsten Eckel Date: Tue, 29 Nov 2016 11:30:25 +0100 Subject: [PATCH] Added static JSON file for OTRS ticket without a title. --- .../fixtures/import/otrs/ticket/no_title.json | 770 ++++++++++++++++++ 1 file changed, 770 insertions(+) create mode 100644 spec/fixtures/import/otrs/ticket/no_title.json diff --git a/spec/fixtures/import/otrs/ticket/no_title.json b/spec/fixtures/import/otrs/ticket/no_title.json new file mode 100644 index 000000000..0c0cc764d --- /dev/null +++ b/spec/fixtures/import/otrs/ticket/no_title.json @@ -0,0 +1,770 @@ +{ + "Age": 63277486, + "PriorityID": "3", + "ServiceID": "", + "DynamicField_SugarCRMCompanySelection": null, + "DynamicField_ITSMDueDate": "2014-11-24 00:15:00", + "DynamicField_Topic": null, + "StateID": "2", + "DynamicField_Hostname": null, + "DynamicField_ZammadMigratorChanged": null, + "EscalationTime": "0", + "Changed": "2014-11-21 00:21:08", + "OwnerID": "3", + "DynamicField_ZarafaTN": null, + "DynamicField_ProcessManagementActivityID": null, + "DynamicField_TopicID": null, + "DynamicField_ScomHostname": null, + "Owner": "agent-2", + "Created": "2014-11-21 00:17:40", + "DynamicField_TicketFreeText11": null, + "DynamicField_ScomUUID": null, + "DynamicField_TicketFreeKey11": null, + "DynamicField_ITSMReviewRequired": "No", + "DynamicField_OpenExchangeTicketNumber": null, + "DynamicField_ITSMDecisionDate": null, + "QueueID": "1", + "CreateBy": "3", + "DynamicField_ITSMImpact": null, + "TicketID": "730", + "DynamicField_ITSMRecoveryStartTime": null, + "SolutionInMin": 0, + "EscalationResponseTime": "0", + "UnlockTimeout": "1416525661", + "DynamicField_ProcessManagementProcessID": null, + "ArchiveFlag": "n", + "DynamicField_CheckboxExample": null, + "SolutionTime": "2014-11-21 00:21:08", + "DynamicField_Location": null, + "CustomerUserID": "BetreuterKunde2", + "DynamicField_Vertriebsweg": null, + "DynamicField_CustomerLocation": null, + "DynamicField_SugarCRMRemoteID": null, + "DynamicField_OpenExchangeTN": null, + "Type": "Incident", + "DynamicField_TETest": null, + "Responsible": "root@localhost", + "ResponsibleID": "1", + "ChangeBy": "3", + "DynamicField_Combine": null, + "RealTillTimeNotUsed": "0", + "GroupID": "1", + "DynamicField_ScomService": null, + "CustomerID": "3333333333", + "TypeID": "1", + "Priority": "3 normal", + "DynamicField_SugarCRMCompanySelectedID": null, + "History": [ + { + "HistoryID": "11291", + "PriorityID": "3", + "CreateTime": "2014-11-21 00:17:41", + "OwnerID": "1", + "QueueID": "1", + "HistoryType": "NewTicket", + "TypeID": "1", + "HistoryTypeID": "1", + "ArticleID": 0, + "StateID": "4", + "CreateBy": "3", + "TicketID": "730", + "Name": "%%20141121305000012%%Postmaster%%3 normal%%open%%730" + }, + { + "HistoryID": "11292", + "PriorityID": "3", + "CreateTime": "2014-11-21 00:17:41", + "OwnerID": "1", + "QueueID": "1", + "HistoryType": "TicketDynamicFieldUpdate", + "TypeID": "1", + "HistoryTypeID": "28", + "ArticleID": 0, + "StateID": "4", + "CreateBy": "1", + "TicketID": "730", + "Name": "%%FieldName%%ZammadMigratorChanged%%Value%%1" + }, + { + "HistoryID": "11293", + "PriorityID": "3", + "CreateTime": "2014-11-21 00:17:41", + "OwnerID": "1", + "QueueID": "1", + "HistoryType": "ServiceUpdate", + "TypeID": "1", + "HistoryTypeID": "38", + "ArticleID": 0, + "StateID": "4", + "CreateBy": "3", + "TicketID": "730", + "Name": "%%NULL%%%%NULL%%" + }, + { + "HistoryID": "11294", + "PriorityID": "3", + "CreateTime": "2014-11-21 00:17:41", + "OwnerID": "1", + "QueueID": "1", + "HistoryType": "SLAUpdate", + "TypeID": "1", + "HistoryTypeID": "39", + "ArticleID": 0, + "StateID": "4", + "CreateBy": "3", + "TicketID": "730", + "Name": "%%NULL%%%%NULL%%" + }, + { + "HistoryID": "11295", + "PriorityID": "3", + "CreateTime": "2014-11-21 00:17:41", + "OwnerID": "1", + "QueueID": "1", + "HistoryType": "CustomerUpdate", + "TypeID": "1", + "HistoryTypeID": "21", + "ArticleID": 0, + "StateID": "4", + "CreateBy": "3", + "TicketID": "730", + "Name": "%%CustomerID=3333333333;CustomerUser=BetreuterKunde2;" + }, + { + "HistoryID": "11296", + "PriorityID": "3", + "CreateTime": "2014-11-21 00:17:41", + "OwnerID": "1", + "QueueID": "1", + "HistoryType": "TicketDynamicFieldUpdate", + "TypeID": "1", + "HistoryTypeID": "28", + "ArticleID": 0, + "StateID": "4", + "CreateBy": "3", + "TicketID": "730", + "Name": "%%FieldName%%ITSMDueDate%%Value%%2014-11-24 00:15:00" + }, + { + "HistoryID": "11297", + "PriorityID": "3", + "CreateTime": "2014-11-21 00:17:41", + "OwnerID": "1", + "QueueID": "1", + "HistoryType": "PhoneCallCustomer", + "TypeID": "1", + "HistoryTypeID": "14", + "ArticleID": "3970", + "StateID": "4", + "CreateBy": "3", + "TicketID": "730", + "Name": "%%" + }, + { + "HistoryID": "11298", + "PriorityID": "3", + "CreateTime": "2014-11-21 00:17:42", + "OwnerID": "1", + "QueueID": "1", + "HistoryType": "SendAutoReply", + "TypeID": "1", + "HistoryTypeID": "4", + "ArticleID": "3971", + "StateID": "4", + "CreateBy": "3", + "TicketID": "730", + "Name": "%%\"Betreuter Kunde\" " + }, + { + "HistoryID": "11299", + "PriorityID": "3", + "CreateTime": "2014-11-21 00:17:42", + "OwnerID": "3", + "QueueID": "1", + "HistoryType": "OwnerUpdate", + "TypeID": "1", + "HistoryTypeID": "23", + "ArticleID": 0, + "StateID": "4", + "CreateBy": "3", + "TicketID": "730", + "Name": "%%agent-2%%3" + }, + { + "HistoryID": "11300", + "PriorityID": "3", + "CreateTime": "2014-11-21 00:17:43", + "OwnerID": "3", + "QueueID": "1", + "HistoryType": "SendCustomerNotification", + "TypeID": "1", + "HistoryTypeID": "10", + "ArticleID": "3972", + "StateID": "4", + "CreateBy": "3", + "TicketID": "730", + "Name": "%%kunde2@kunde.de" + }, + { + "HistoryID": "11301", + "PriorityID": "3", + "CreateTime": "2014-11-21 00:17:43", + "OwnerID": "3", + "QueueID": "1", + "HistoryType": "SendAgentNotification", + "TypeID": "1", + "HistoryTypeID": "9", + "ArticleID": 0, + "StateID": "4", + "CreateBy": "3", + "TicketID": "730", + "Name": "%%TEST%%agent-1@example.com" + }, + { + "HistoryID": "11302", + "PriorityID": "3", + "CreateTime": "2014-11-21 00:17:44", + "OwnerID": "3", + "QueueID": "1", + "HistoryType": "SendAgentNotification", + "TypeID": "1", + "HistoryTypeID": "9", + "ArticleID": 0, + "StateID": "4", + "CreateBy": "3", + "TicketID": "730", + "Name": "%%TEST%%agent-2-for-role-2@example.com" + }, + { + "HistoryID": "11303", + "PriorityID": "3", + "CreateTime": "2014-11-21 00:21:01", + "OwnerID": "3", + "QueueID": "1", + "HistoryType": "Lock", + "TypeID": "1", + "HistoryTypeID": "17", + "ArticleID": 0, + "StateID": "4", + "CreateBy": "3", + "TicketID": "730", + "Name": "%%lock" + }, + { + "HistoryID": "11304", + "PriorityID": "3", + "CreateTime": "2014-11-21 00:21:01", + "OwnerID": "3", + "QueueID": "1", + "HistoryType": "Misc", + "TypeID": "1", + "HistoryTypeID": "25", + "ArticleID": 0, + "StateID": "4", + "CreateBy": "3", + "TicketID": "730", + "Name": "Reset of unlock time." + }, + { + "HistoryID": "11305", + "PriorityID": "3", + "CreateTime": "2014-11-21 00:21:08", + "OwnerID": "3", + "QueueID": "1", + "HistoryType": "StateUpdate", + "TypeID": "1", + "HistoryTypeID": "27", + "ArticleID": 0, + "StateID": "2", + "CreateBy": "3", + "TicketID": "730", + "Name": "%%open%%closed successful%%" + }, + { + "HistoryID": "11306", + "PriorityID": "3", + "CreateTime": "2014-11-21 00:21:08", + "OwnerID": "3", + "QueueID": "1", + "HistoryType": "Unlock", + "TypeID": "1", + "HistoryTypeID": "18", + "ArticleID": 0, + "StateID": "2", + "CreateBy": "3", + "TicketID": "730", + "Name": "%%unlock" + }, + { + "HistoryID": "11307", + "PriorityID": "3", + "CreateTime": "2014-11-21 00:21:08", + "OwnerID": "3", + "QueueID": "1", + "HistoryType": "AddNote", + "TypeID": "1", + "HistoryTypeID": "15", + "ArticleID": "3973", + "StateID": "2", + "CreateBy": "3", + "TicketID": "730", + "Name": "%%Close" + }, + { + "HistoryID": "11308", + "PriorityID": "3", + "CreateTime": "2014-11-21 00:21:09", + "OwnerID": "3", + "QueueID": "1", + "HistoryType": "TicketDynamicFieldUpdate", + "TypeID": "1", + "HistoryTypeID": "28", + "ArticleID": 0, + "StateID": "2", + "CreateBy": "3", + "TicketID": "730", + "Name": "%%FieldName%%ITSMReviewRequired%%Value%%No" + } + ], + "UntilTime": 0, + "EscalationUpdateTime": "0", + "DynamicField_ITSMRepairStartTime": null, + "Queue": "Postmaster", + "State": "closed successful", + "Closed": "2014-11-21 00:21:08", + "Title": null, + "DynamicField_ZammadMigratorChangedOld": "1", + "DynamicField_ScomState": null, + "FirstLock": "2014-11-21 00:21:01", + "DynamicField_Department": null, + "Articles": [ + { + "Age": 63277486, + "PriorityID": "3", + "ContentType": "text/plain; charset=utf-8", + "AttachmentIDOfHTMLBody": "1", + "DynamicField_SugarCRMCompanySelection": null, + "ServiceID": null, + "TicketFreeText11": null, + "DynamicField_ITSMDueDate": "2014-11-24 00:15:00", + "DynamicField_Topic": null, + "StateID": "2", + "DynamicField_Hostname": null, + "Body": "test #3", + "DynamicField_ZammadMigratorChanged": null, + "EscalationTime": "0", + "Changed": "2014-11-21 00:21:08", + "OwnerID": "3", + "DynamicField_ZarafaTN": null, + "DynamicField_ProcessManagementActivityID": null, + "DynamicField_TopicID": null, + "DynamicField_ScomHostname": null, + "Owner": "agent-2", + "AgeTimeUnix": 63277485, + "TicketFreeKey11": null, + "ArticleID": "3970", + "Created": "2014-11-21 00:17:41", + "DynamicField_ScomUUID": null, + "DynamicField_TicketFreeText11": null, + "DynamicField_TicketFreeKey11": null, + "DynamicField_ITSMReviewRequired": "No", + "DynamicField_OpenExchangeTicketNumber": null, + "DynamicField_ITSMDecisionDate": null, + "ArticleTypeID": "5", + "QueueID": "1", + "ReplyTo": "", + "DynamicField_ITSMImpact": null, + "TicketID": "730", + "DynamicField_ITSMRecoveryStartTime": null, + "Cc": "", + "EscalationResponseTime": "0", + "DynamicField_ProcessManagementProcessID": null, + "IncomingTime": "1416525461", + "Charset": "utf-8", + "DynamicField_CheckboxExample": null, + "DynamicField_Location": null, + "CustomerUserID": "BetreuterKunde2", + "DynamicField_Vertriebsweg": null, + "Attachments": [ + { + "ContentAlternative": "", + "ContentID": "", + "Disposition": "inline", + "Filesize": "201 Bytes", + "ContentType": "text/html; charset=\"utf-8\"", + "Filename": "ZmlsZS0y\n", + "FilesizeRaw": "201", + "Content": "PCFET0NUWVBFIGh0bWw+PGh0bWw+PGhlYWQ+PG1ldGEgaHR0cC1lcXVpdj0iQ29udGVudC1UeXBl\nIiBjb250ZW50PSJ0ZXh0L2h0bWw7IGNoYXJzZXQ9dXRmLTgiLz48L2hlYWQ+PGJvZHkgc3R5bGU9\nImZvbnQtZmFtaWx5OkdlbmV2YSxIZWx2ZXRpY2EsQXJpYWwsc2Fucy1zZXJpZjsgZm9udC1zaXpl\nOiAxMnB4OyI+dGVzdCAjMzwvYm9keT48L2h0bWw+\n" + } + ], + "DynamicField_CustomerLocation": null, + "DynamicField_SugarCRMRemoteID": null, + "DynamicField_OpenExchangeTN": null, + "Service": "", + "Type": "Incident", + "ContentCharset": "utf-8", + "DynamicField_TETest": null, + "Responsible": "root@localhost", + "SenderType": "customer", + "ResponsibleID": "1", + "SLA": "", + "MimeType": "text/plain", + "DynamicField_Combine": null, + "Subject": "test #3", + "InReplyTo": "", + "RealTillTimeNotUsed": "0", + "DynamicField_ScomService": null, + "CustomerID": "3333333333", + "TypeID": "1", + "MessageID": "", + "Priority": "3 normal", + "To": "Postmaster", + "DynamicField_SugarCRMCompanySelectedID": null, + "UntilTime": 0, + "EscalationUpdateTime": "0", + "CreatedBy": "3", + "Queue": "Postmaster", + "DynamicField_ITSMRepairStartTime": null, + "ToRealname": "Postmaster", + "State": "closed successful", + "SenderTypeID": "3", + "DynamicField_ZammadMigratorChangedOld": "1", + "Title": "test #3", + "DynamicField_ScomState": null, + "References": "", + "DynamicField_Department": null, + "ArticleType": "phone", + "StateType": "closed", + "FromRealname": "Betreuter Kunde", + "EscalationSolutionTime": "0", + "LockID": "1", + "TicketNumber": "20141121305000012", + "DynamicField_ITSMDecisionResult": null, + "Lock": "unlock", + "CreateTimeUnix": "1416525460", + "SLAID": null, + "DynamicField_ITSMCriticality": null, + "From": "\"Betreuter Kunde\" ," + }, + { + "Age": 63277486, + "PriorityID": "3", + "ContentType": "text/plain; charset=utf-8", + "AttachmentIDOfHTMLBody": "1", + "DynamicField_SugarCRMCompanySelection": null, + "ServiceID": null, + "TicketFreeText11": null, + "DynamicField_ITSMDueDate": "2014-11-24 00:15:00", + "DynamicField_Topic": null, + "StateID": "2", + "DynamicField_Hostname": null, + "Body": "This is a demo text which is send to every inquiry.\nIt could contain something like:\n\nThanks for your email. A new ticket has been created.\n\nYou wrote:\n> test #3\n\n\nYour email will be answered by a human ASAP\n\nHave fun with OTRS! :-)\n\nYour OTRS Team\n", + "DynamicField_ZammadMigratorChanged": null, + "EscalationTime": "0", + "Changed": "2014-11-21 00:21:08", + "OwnerID": "3", + "DynamicField_ZarafaTN": null, + "DynamicField_ProcessManagementActivityID": null, + "DynamicField_TopicID": null, + "DynamicField_ScomHostname": null, + "Owner": "agent-2", + "AgeTimeUnix": 63277484, + "TicketFreeKey11": null, + "ArticleID": "3971", + "Created": "2014-11-21 00:17:42", + "DynamicField_ScomUUID": null, + "DynamicField_TicketFreeText11": null, + "DynamicField_TicketFreeKey11": null, + "DynamicField_ITSMReviewRequired": "No", + "DynamicField_OpenExchangeTicketNumber": null, + "DynamicField_ITSMDecisionDate": null, + "ArticleTypeID": "1", + "QueueID": "1", + "ReplyTo": "", + "DynamicField_ITSMImpact": null, + "TicketID": "730", + "DynamicField_ITSMRecoveryStartTime": null, + "Cc": "", + "EscalationResponseTime": "0", + "DynamicField_ProcessManagementProcessID": null, + "IncomingTime": "1416525462", + "Charset": "utf-8", + "DynamicField_CheckboxExample": null, + "DynamicField_Location": null, + "CustomerUserID": "BetreuterKunde2", + "DynamicField_Vertriebsweg": null, + "Attachments": [ + { + "ContentAlternative": "", + "ContentID": "", + "Disposition": "inline", + "Filesize": "591 Bytes", + "ContentType": "text/html; charset=\"utf-8\"", + "Filename": "ZmlsZS0y\n", + "FilesizeRaw": "591", + "Content": "PCFET0NUWVBFIGh0bWw+PGh0bWw+PGhlYWQ+PG1ldGEgaHR0cC1lcXVpdj0iQ29udGVudC1UeXBl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\nYW08YnIvPjwvYm9keT48L2h0bWw+\n" + } + ], + "DynamicField_CustomerLocation": null, + "DynamicField_SugarCRMRemoteID": null, + "DynamicField_OpenExchangeTN": null, + "Service": "", + "Type": "Incident", + "ContentCharset": "utf-8", + "DynamicField_TETest": null, + "Responsible": "root@localhost", + "SenderType": "system", + "ResponsibleID": "1", + "SLA": "", + "MimeType": "text/plain", + "DynamicField_Combine": null, + "Subject": "[Ticket#20141121305000012] RE: test #3", + "InReplyTo": "", + "RealTillTimeNotUsed": "0", + "DynamicField_ScomService": null, + "CustomerID": "3333333333", + "TypeID": "1", + "MessageID": "<1416525462.277752.866124677.730.3@yourhost.example.com>", + "Priority": "3 normal", + "To": "\"Betreuter Kunde\" ", + "DynamicField_SugarCRMCompanySelectedID": null, + "UntilTime": 0, + "EscalationUpdateTime": "0", + "CreatedBy": "3", + "Queue": "Postmaster", + "DynamicField_ITSMRepairStartTime": null, + "ToRealname": "Betreuter Kunde", + "State": "closed successful", + "SenderTypeID": "2", + "DynamicField_ZammadMigratorChangedOld": "1", + "Title": "test #3", + "DynamicField_ScomState": null, + "References": "", + "DynamicField_Department": null, + "ArticleType": "email-external", + "StateType": "closed", + "FromRealname": "OTRS System", + "EscalationSolutionTime": "0", + "LockID": "1", + "TicketNumber": "20141121305000012", + "DynamicField_ITSMDecisionResult": null, + "Lock": "unlock", + "CreateTimeUnix": "1416525460", + "SLAID": null, + "DynamicField_ITSMCriticality": null, + "From": "OTRS System " + }, + { + "Age": 63277486, + "PriorityID": "3", + "ContentType": "text/plain; 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