Closes #3004 - Enhance Check_MK integration to set ticket attributes (e. g. for SLAs) and improve code snippeds for integration
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6 changed files with 517 additions and 202 deletions
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@ -15,10 +15,8 @@ class Index extends App.ControllerIntegrationBase
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)
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)
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new App.ScriptSnipped(
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new App.ScriptSnipped(
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el: @$('.js-scriptSnipped')
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el: @$('.js-scriptSnippedPre')
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facility: 'check_mk'
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style: 'bash'
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style: 'bash'
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content: "#!/bin/bash\n\ncurl -X POST -F \"event_id=$NOTIFY_SERVICEPROBLEMID\" -F \"host=$NOTIFY_HOSTNAME\" -F \"service=$NOTIFY_SERVICEDESC\" -F \"state=$NOTIFY_SERVICESTATE\" -F \"text=$NOTIFY_SERVICEOUTPUT\" #{App.Config.get('http_type')}://#{App.Config.get('fqdn')}/api/v1/integration/check_mk/#{App.Setting.get('check_mk_token')}"
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description: [
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description: [
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['To enable %s for sending http requests to %s, you need create a own "notification rule" in %s.', 'Check_MK', 'Zammad', 'Check_MK']
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['To enable %s for sending http requests to %s, you need create a own "notification rule" in %s.', 'Check_MK', 'Zammad', 'Check_MK']
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['Configurable in the admin interface of %s.', 'Check_MK']
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['Configurable in the admin interface of %s.', 'Check_MK']
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@ -26,6 +24,38 @@ class Index extends App.ControllerIntegrationBase
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]
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]
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)
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)
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new App.ScriptSnipped(
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el: @$('.js-scriptSnipped')
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header: 'Service Notification'
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style: 'bash'
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description: [
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['Script can be located under: ||%s||', '/opt/omd/site/SITENAME/local/share/check_mk/notifications/zammad-service']
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['Please make sure that the script is executable: ||%s||', 'chmod +x /opt/omd/site/SITENAME/local/share/check_mk/notifications/zammad-service']
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]
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content: "#!/bin/bash\n\ncurl -X POST -F \"event_id=$NOTIFY_SERVICEPROBLEMID\" -F \"host=$NOTIFY_HOSTNAME\" -F \"service=$NOTIFY_SERVICEDESC\" -F \"state=$NOTIFY_SERVICESTATE\" -F \"text=$NOTIFY_SERVICEOUTPUT\" #{App.Config.get('http_type')}://#{App.Config.get('fqdn')}/api/v1/integration/check_mk/#{App.Setting.get('check_mk_token')}"
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)
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new App.ScriptSnipped(
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el: @$('.js-scriptSnippedExtended')
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header: 'Host Notification'
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style: 'bash'
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description: [
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['Script can be located under: ||%s||', '/opt/omd/site/SITENAME/local/share/check_mk/notifications/zammad-host']
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['Please make sure that the script is executable: ||%s||', 'chmod +x /opt/omd/site/SITENAME/local/share/check_mk/notifications/zammad-host']
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]
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content: "#!/bin/bash\n\ncurl -X POST -F \"event_id=$NOTIFY_HOSTPROBLEMID\" -F \"host=$NOTIFY_HOSTNAME\" -F \"service=$NOTIFY_SERVICEDESC\" -F \"state=$NOTIFY_HOSTSTATE\" -F \"text=$NOTIFY_HOSTOUTPUT\" #{App.Config.get('http_type')}://#{App.Config.get('fqdn')}/api/v1/integration/check_mk/#{App.Setting.get('check_mk_token')}"
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)
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new App.ScriptSnipped(
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el: @$('.js-scriptSnippedPost')
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header: 'Further Attributes'
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style: 'bash'
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description: [
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['It is also possible to set further attributes of created tickets. To do this, you only need to pass one additional parameter.']
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]
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content: '... -F "additional_ticket_attribute=some_value" ...'
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)
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new App.HttpLog(
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new App.HttpLog(
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el: @$('.js-log')
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el: @$('.js-log')
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facility: 'check_mk'
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facility: 'check_mk'
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@ -1,24 +1,19 @@
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class App.ScriptSnipped extends App.Controller
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class App.ScriptSnipped extends App.Controller
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#events:
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# 'click .js-record': 'show'
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elements:
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elements:
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'.js-code': 'code'
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'.js-code': 'code'
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constructor: ->
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constructor: ->
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super
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super
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#@fetch()
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@records = []
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@render()
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@render()
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render: =>
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render: =>
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@html App.view('widget/script_snipped')(
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@html App.view('widget/script_snipped')(
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records: @records
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header: @header || 'Usage',
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description: @description
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description: @description
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style: @style
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style: @style
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content: @content
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content: @content
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)
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)
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@code.each (i, block) ->
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@code.each((i, block) ->
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hljs.highlightBlock block
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hljs.highlightBlock block
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)
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@ -14,6 +14,9 @@
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<% end %>
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<% end %>
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<% end %>
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<% end %>
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<div class="js-form"></div>
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<div class="js-form"></div>
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<div class="js-scriptSnippedPre"></div>
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<div class="js-scriptSnipped"></div>
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<div class="js-scriptSnipped"></div>
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<div class="js-scriptSnippedExtended"></div>
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<div class="js-scriptSnippedPost"></div>
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<div class="js-log"></div>
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<div class="js-log"></div>
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</div>
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</div>
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@ -1,8 +1,10 @@
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<hr>
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<hr>
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<h2><%- @T('Usage') %></h2>
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<h2><%- @T(@header) %></h2>
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<% if @description: %>
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<% if @description: %>
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<% for item in @description: %>
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<% for item in @description: %>
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<p><%- @T(item...) %></p>
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<p><%- @T(item...) %></p>
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<% end %>
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<% end %>
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<% end %>
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<% end %>
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<% if @content: %>
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<pre><code class="language-<%- @style %> js-code"><%- @content %></code></pre>
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<pre><code class="language-<%- @style %> js-code"><%- @content %></code></pre>
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<% end %>
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@ -17,9 +17,6 @@ class Integration::CheckMkController < ApplicationController
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group_id = Setting.get('check_mk_group_id')
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group_id = Setting.get('check_mk_group_id')
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state_recovery_match = '(OK|UP)'
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state_recovery_match = '(OK|UP)'
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# check if ticket with host is open
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customer = User.lookup(id: 1)
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# follow-up detection by meta data
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# follow-up detection by meta data
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integration = 'check_mk'
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integration = 'check_mk'
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open_states = Ticket::State.by_category(:open)
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open_states = Ticket::State.by_category(:open)
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@ -95,17 +92,32 @@ UserAgent: #{request.env['HTTP_USER_AGENT']}
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return
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return
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end
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end
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ticket = Ticket.create!(
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# define customer of ticket
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group_id: group_id,
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customer = nil
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customer_id: customer.id,
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if params[:customer].present?
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title: title,
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customer = User.find_by(login: params[:customer].downcase)
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preferences: {
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if !customer
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customer = User.find_by(email: params[:customer].downcase)
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end
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end
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if !customer
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customer = User.lookup(id: 1)
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end
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params[:state] = nil
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params[:customer] = nil
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ticket = Ticket.new(Ticket.param_cleanup(Ticket.association_name_to_id_convert(params)))
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ticket.group_id ||= group_id
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ticket.customer_id = customer.id
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ticket.title = title
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ticket.preferences = {
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check_mk: {
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check_mk: {
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host: params[:host],
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host: params[:host],
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service: params[:service],
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service: params[:service],
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},
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},
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}
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}
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)
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ticket.save!
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Ticket::Article.create!(
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Ticket::Article.create!(
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ticket_id: ticket.id,
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ticket_id: ticket.id,
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type_id: Ticket::Article::Type.find_by(name: 'web').id,
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type_id: Ticket::Article::Type.find_by(name: 'web').id,
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@ -1,6 +1,12 @@
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require 'rails_helper'
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require 'rails_helper'
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RSpec.describe 'Integration Check MK', type: :request do
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RSpec.describe 'Integration Check MK', type: :request do
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let(:customer_user) do
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create(:customer_user)
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end
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let(:group) do
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create(:group)
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end
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before do
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before do
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token = SecureRandom.urlsafe_base64(16)
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token = SecureRandom.urlsafe_base64(16)
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@ -9,6 +15,7 @@ RSpec.describe 'Integration Check MK', type: :request do
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end
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end
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describe 'request handling' do
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describe 'request handling' do
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it 'does fail without a token' do
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it 'does fail without a token' do
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post '/api/v1/integration/check_mk/', params: {}
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post '/api/v1/integration/check_mk/', params: {}
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expect(response).to have_http_status(:not_found)
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expect(response).to have_http_status(:not_found)
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@ -22,6 +29,97 @@ RSpec.describe 'Integration Check MK', type: :request do
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expect(json_response['error']).to eq('Invalid token!')
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expect(json_response['error']).to eq('Invalid token!')
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end
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end
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context 'service check' do
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it 'does create ticket with customer email' do
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params = {
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event_id: '123',
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state: 'down',
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host: 'some host',
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service: 'some service',
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customer: customer_user.email,
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}
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post "/api/v1/integration/check_mk/#{Setting.get('check_mk_token')}", params: params
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expect(response).to have_http_status(:ok)
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expect(json_response).to be_a_kind_of(Hash)
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expect(json_response['result']).to be_truthy
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expect(json_response['ticket_id']).to be_truthy
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expect(json_response['ticket_number']).to be_truthy
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ticket = Ticket.find(json_response['ticket_id'])
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expect(ticket.state.name).to eq('new')
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expect(ticket.customer.email).to eq(customer_user.email)
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expect(ticket.articles.count).to eq(1)
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end
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it 'does create ticket with customer login' do
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params = {
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event_id: '123',
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state: 'down',
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host: 'some host',
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service: 'some service',
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customer: customer_user.login,
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}
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post "/api/v1/integration/check_mk/#{Setting.get('check_mk_token')}", params: params
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expect(response).to have_http_status(:ok)
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expect(json_response).to be_a_kind_of(Hash)
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expect(json_response['result']).to be_truthy
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expect(json_response['ticket_id']).to be_truthy
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expect(json_response['ticket_number']).to be_truthy
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ticket = Ticket.find(json_response['ticket_id'])
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expect(ticket.state.name).to eq('new')
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expect(ticket.customer.email).to eq(customer_user.email)
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expect(ticket.articles.count).to eq(1)
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end
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it 'does create ticket with group' do
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params = {
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event_id: '123',
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state: 'down',
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host: 'some host',
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service: 'some service',
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group: group.name,
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}
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post "/api/v1/integration/check_mk/#{Setting.get('check_mk_token')}", params: params
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expect(response).to have_http_status(:ok)
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expect(json_response).to be_a_kind_of(Hash)
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expect(json_response['result']).to be_truthy
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expect(json_response['ticket_id']).to be_truthy
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expect(json_response['ticket_number']).to be_truthy
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ticket = Ticket.find(json_response['ticket_id'])
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expect(ticket.state.name).to eq('new')
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expect(ticket.group.name).to eq(group.name)
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expect(ticket.articles.count).to eq(1)
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end
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it 'does create ticket with extra field', db_strategy: :reset do
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create :object_manager_attribute_text, name: 'text1'
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ObjectManager::Attribute.migration_execute
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params = {
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event_id: '123',
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state: 'down',
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host: 'some host',
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service: 'some service',
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text1: 'some text'
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}
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post "/api/v1/integration/check_mk/#{Setting.get('check_mk_token')}", params: params
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expect(response).to have_http_status(:ok)
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expect(json_response).to be_a_kind_of(Hash)
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expect(json_response['result']).to be_truthy
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expect(json_response['ticket_id']).to be_truthy
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expect(json_response['ticket_number']).to be_truthy
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ticket = Ticket.find(json_response['ticket_id'])
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expect(ticket.state.name).to eq('new')
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expect(ticket.text1).to eq('some text')
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end
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it 'does create and close a ticket' do
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it 'does create and close a ticket' do
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params = {
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params = {
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event_id: '123',
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event_id: '123',
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@ -182,7 +280,80 @@ RSpec.describe 'Integration Check MK', type: :request do
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expect(ticket.articles.count).to eq(3)
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expect(ticket.articles.count).to eq(3)
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end
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end
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it 'does double create and auto close - host only' do
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it 'does double create and auto close - with host recover' do
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params = {
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event_id: '123',
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state: 'down',
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host: 'some host',
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service: 'some service',
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}
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post "/api/v1/integration/check_mk/#{Setting.get('check_mk_token')}", params: params
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expect(response).to have_http_status(:ok)
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expect(json_response).to be_a_kind_of(Hash)
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expect(json_response['result']).to be_truthy
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expect(json_response['ticket_id']).to be_truthy
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expect(json_response['ticket_number']).to be_truthy
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ticket = Ticket.find(json_response['ticket_id'])
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expect(ticket.state.name).to eq('new')
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expect(ticket.articles.count).to eq(1)
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params = {
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event_id: '123',
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state: 'up',
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host: 'some host',
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}
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post "/api/v1/integration/check_mk/#{Setting.get('check_mk_token')}", params: params
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expect(response).to have_http_status(:ok)
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expect(json_response).to be_a_kind_of(Hash)
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expect(json_response['result']).to eq('no open tickets found, ignore action')
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expect(json_response['ticket_ids']).to eq(nil)
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ticket.reload
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expect(ticket.state.name).to eq('new')
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expect(ticket.articles.count).to eq(1)
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end
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end
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context 'host check' do
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it 'does create and close a ticket' do
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params = {
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event_id: '123',
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state: 'down',
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host: 'some host',
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}
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post "/api/v1/integration/check_mk/#{Setting.get('check_mk_token')}", params: params
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expect(response).to have_http_status(:ok)
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expect(json_response).to be_a_kind_of(Hash)
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expect(json_response['result']).to be_truthy
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expect(json_response['ticket_id']).to be_truthy
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expect(json_response['ticket_number']).to be_truthy
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ticket = Ticket.find(json_response['ticket_id'])
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expect(ticket.state.name).to eq('new')
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expect(ticket.articles.count).to eq(1)
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params = {
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event_id: '123',
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state: 'up',
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host: 'some host',
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}
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post "/api/v1/integration/check_mk/#{Setting.get('check_mk_token')}", params: params
|
||||||
|
expect(response).to have_http_status(:ok)
|
||||||
|
|
||||||
|
expect(json_response).to be_a_kind_of(Hash)
|
||||||
|
expect(json_response['result']).not_to be_empty
|
||||||
|
expect(json_response['ticket_ids']).to include(ticket.id)
|
||||||
|
|
||||||
|
ticket.reload
|
||||||
|
expect(ticket.state.name).to eq('closed')
|
||||||
|
expect(ticket.articles.count).to eq(2)
|
||||||
|
end
|
||||||
|
|
||||||
|
it 'does double create and auto close' do
|
||||||
params = {
|
params = {
|
||||||
event_id: '123',
|
event_id: '123',
|
||||||
state: 'down',
|
state: 'down',
|
||||||
|
@ -232,6 +403,108 @@ RSpec.describe 'Integration Check MK', type: :request do
|
||||||
expect(ticket.state.name).to eq('closed')
|
expect(ticket.state.name).to eq('closed')
|
||||||
expect(ticket.articles.count).to eq(3)
|
expect(ticket.articles.count).to eq(3)
|
||||||
end
|
end
|
||||||
|
|
||||||
|
it 'does ticket close which get ignored' do
|
||||||
|
params = {
|
||||||
|
event_id: '123',
|
||||||
|
state: 'up',
|
||||||
|
host: 'some host',
|
||||||
|
}
|
||||||
|
post "/api/v1/integration/check_mk/#{Setting.get('check_mk_token')}", params: params
|
||||||
|
expect(response).to have_http_status(:ok)
|
||||||
|
|
||||||
|
expect(json_response).to be_a_kind_of(Hash)
|
||||||
|
expect(json_response['result']).to eq('no open tickets found, ignore action')
|
||||||
|
end
|
||||||
|
|
||||||
|
it 'does double create and no auto close' do
|
||||||
|
Setting.set('check_mk_auto_close', false)
|
||||||
|
params = {
|
||||||
|
event_id: '123',
|
||||||
|
state: 'down',
|
||||||
|
host: 'some host',
|
||||||
|
}
|
||||||
|
post "/api/v1/integration/check_mk/#{Setting.get('check_mk_token')}", params: params
|
||||||
|
expect(response).to have_http_status(:ok)
|
||||||
|
|
||||||
|
expect(json_response).to be_a_kind_of(Hash)
|
||||||
|
expect(json_response['result']).to be_truthy
|
||||||
|
expect(json_response['ticket_id']).to be_truthy
|
||||||
|
expect(json_response['ticket_number']).to be_truthy
|
||||||
|
|
||||||
|
ticket = Ticket.find(json_response['ticket_id'])
|
||||||
|
expect(ticket.state.name).to eq('new')
|
||||||
|
expect(ticket.articles.count).to eq(1)
|
||||||
|
|
||||||
|
params = {
|
||||||
|
event_id: '123',
|
||||||
|
state: 'down',
|
||||||
|
host: 'some host',
|
||||||
|
}
|
||||||
|
post "/api/v1/integration/check_mk/#{Setting.get('check_mk_token')}", params: params
|
||||||
|
expect(response).to have_http_status(:ok)
|
||||||
|
|
||||||
|
expect(json_response).to be_a_kind_of(Hash)
|
||||||
|
expect(json_response['result']).to eq('ticket already open, added note')
|
||||||
|
expect(json_response['ticket_ids']).to include(ticket.id)
|
||||||
|
|
||||||
|
ticket.reload
|
||||||
|
expect(ticket.state.name).to eq('new')
|
||||||
|
expect(ticket.articles.count).to eq(2)
|
||||||
|
|
||||||
|
params = {
|
||||||
|
event_id: '123',
|
||||||
|
state: 'up',
|
||||||
|
host: 'some host',
|
||||||
|
}
|
||||||
|
post "/api/v1/integration/check_mk/#{Setting.get('check_mk_token')}", params: params
|
||||||
|
expect(response).to have_http_status(:ok)
|
||||||
|
|
||||||
|
expect(json_response).to be_a_kind_of(Hash)
|
||||||
|
expect(json_response['result']).to eq('ticket already open, added note')
|
||||||
|
expect(json_response['ticket_ids']).to include(ticket.id)
|
||||||
|
|
||||||
|
ticket.reload
|
||||||
|
expect(ticket.state.name).to eq('new')
|
||||||
|
expect(ticket.articles.count).to eq(3)
|
||||||
|
end
|
||||||
|
|
||||||
|
it 'does double create and auto close - with service recover' do
|
||||||
|
params = {
|
||||||
|
event_id: '123',
|
||||||
|
state: 'down',
|
||||||
|
host: 'some host',
|
||||||
|
}
|
||||||
|
post "/api/v1/integration/check_mk/#{Setting.get('check_mk_token')}", params: params
|
||||||
|
expect(response).to have_http_status(:ok)
|
||||||
|
|
||||||
|
expect(json_response).to be_a_kind_of(Hash)
|
||||||
|
expect(json_response['result']).to be_truthy
|
||||||
|
expect(json_response['ticket_id']).to be_truthy
|
||||||
|
expect(json_response['ticket_number']).to be_truthy
|
||||||
|
|
||||||
|
ticket = Ticket.find(json_response['ticket_id'])
|
||||||
|
expect(ticket.state.name).to eq('new')
|
||||||
|
expect(ticket.articles.count).to eq(1)
|
||||||
|
|
||||||
|
params = {
|
||||||
|
event_id: '123',
|
||||||
|
state: 'up',
|
||||||
|
host: 'some host',
|
||||||
|
service: 'some service',
|
||||||
|
}
|
||||||
|
post "/api/v1/integration/check_mk/#{Setting.get('check_mk_token')}", params: params
|
||||||
|
expect(response).to have_http_status(:ok)
|
||||||
|
|
||||||
|
expect(json_response).to be_a_kind_of(Hash)
|
||||||
|
expect(json_response['result']).to eq('no open tickets found, ignore action')
|
||||||
|
expect(json_response['ticket_ids']).to eq(nil)
|
||||||
|
|
||||||
|
ticket.reload
|
||||||
|
expect(ticket.state.name).to eq('new')
|
||||||
|
expect(ticket.articles.count).to eq(1)
|
||||||
|
end
|
||||||
|
end
|
||||||
end
|
end
|
||||||
|
|
||||||
end
|
end
|
||||||
|
|
Loading…
Reference in a new issue