Fixes #3582 - Freshdesk import attribute ID mapping lookup constants fail application boot in systems with changed default names.
This commit is contained in:
Martin Gruner
Thorsten Eckel
parent
8d01fdd7cc
commit
18b88920e7
3 changed files with 66 additions and 50 deletions
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@ -8,27 +8,33 @@ class Sequencer
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uses :resource, :id_map
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SOURCE_MAP = {
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0 => ::Ticket::Article::Type.select(:id).find_by(name: 'email').id, # Reply
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1 => ::Ticket::Article::Type.select(:id).find_by(name: 'email').id, # Email
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2 => ::Ticket::Article::Type.select(:id).find_by(name: 'web').id, # Note
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3 => ::Ticket::Article::Type.select(:id).find_by(name: 'phone').id, # Phone
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4 => ::Ticket::Article::Type.select(:id).find_by(name: 'note').id, # UNKNOWN!
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5 => ::Ticket::Article::Type.select(:id).find_by(name: 'twitter status').id, # Created from tweets
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6 => ::Ticket::Article::Type.select(:id).find_by(name: 'web').id, # Created from survey feedback
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7 => ::Ticket::Article::Type.select(:id).find_by(name: 'facebook feed post').id, # Created from Facebook post
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8 => ::Ticket::Article::Type.select(:id).find_by(name: 'email').id, # Created from Forwarded Email
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9 => ::Ticket::Article::Type.select(:id).find_by(name: 'note').id, # Created from Phone
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10 => ::Ticket::Article::Type.select(:id).find_by(name: 'note').id, # Created from Mobihelp
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11 => ::Ticket::Article::Type.select(:id).find_by(name: 'note').id, # E-Commerce
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}.freeze
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# Since the imports rely on a fresh Zammad installation, we
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# can require the default article types and senders to be present.
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def source_map # rubocop:disable Metrics/AbcSize, Metrics/CyclomaticComplexity, Metrics/PerceivedComplexity
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@source_map ||= {
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0 => ::Ticket::Article::Type.select(:id).find_by(name: 'email')&.id, # Reply
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1 => ::Ticket::Article::Type.select(:id).find_by(name: 'email')&.id, # Email
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2 => ::Ticket::Article::Type.select(:id).find_by(name: 'web')&.id, # Note
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3 => ::Ticket::Article::Type.select(:id).find_by(name: 'phone')&.id, # Phone
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4 => ::Ticket::Article::Type.select(:id).find_by(name: 'note')&.id, # UNKNOWN!
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5 => ::Ticket::Article::Type.select(:id).find_by(name: 'twitter status')&.id, # Created from tweets
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6 => ::Ticket::Article::Type.select(:id).find_by(name: 'web')&.id, # Created from survey feedback
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7 => ::Ticket::Article::Type.select(:id).find_by(name: 'facebook feed post')&.id, # Created from Facebook post
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8 => ::Ticket::Article::Type.select(:id).find_by(name: 'email')&.id, # Created from Forwarded Email
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9 => ::Ticket::Article::Type.select(:id).find_by(name: 'note')&.id, # Created from Phone
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10 => ::Ticket::Article::Type.select(:id).find_by(name: 'note')&.id, # Created from Mobihelp
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11 => ::Ticket::Article::Type.select(:id).find_by(name: 'note')&.id, # E-Commerce
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}.freeze
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end
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INCOMING_MAP = {
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true => ::Ticket::Article::Sender.select(:id).find_by(name: 'Customer').id,
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false => ::Ticket::Article::Sender.select(:id).find_by(name: 'Agent').id,
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}.freeze
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def incoming_map
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@incoming_map ||= {
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true => ::Ticket::Article::Sender.select(:id).find_by(name: 'Customer')&.id,
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false => ::Ticket::Article::Sender.select(:id).find_by(name: 'Agent')&.id,
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}.freeze
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end
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def process # rubocop:disable Metrics/AbcSize
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def process # rubocop:disable Metrics/AbcSize
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provide_mapped do
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{
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from: resource['from_email'],
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@ -41,8 +47,8 @@ class Sequencer
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message_id: resource['id'],
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updated_by_id: user_id,
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created_by_id: user_id,
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sender_id: INCOMING_MAP[ resource['incoming'] ],
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type_id: SOURCE_MAP[ resource['source'] ],
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sender_id: incoming_map[ resource['incoming'] ],
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type_id: source_map[ resource['source'] ],
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created_at: resource['created_at'],
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updated_at: resource['updated_at'],
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}
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@ -8,20 +8,24 @@ class Sequencer
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uses :resource, :id_map
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SOURCE_MAP = {
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0 => ::Ticket::Article::Type.select(:id).find_by(name: 'email').id, # Reply
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1 => ::Ticket::Article::Type.select(:id).find_by(name: 'email').id, # Email
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2 => ::Ticket::Article::Type.select(:id).find_by(name: 'web').id, # Note
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3 => ::Ticket::Article::Type.select(:id).find_by(name: 'phone').id, # Phone
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4 => ::Ticket::Article::Type.select(:id).find_by(name: 'note').id, # UNKNOWN!
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5 => ::Ticket::Article::Type.select(:id).find_by(name: 'twitter status').id, # Created from tweets
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6 => ::Ticket::Article::Type.select(:id).find_by(name: 'web').id, # Created from survey feedback
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7 => ::Ticket::Article::Type.select(:id).find_by(name: 'facebook feed post').id, # Created from Facebook post
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8 => ::Ticket::Article::Type.select(:id).find_by(name: 'email').id, # Created from Forwarded Email
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9 => ::Ticket::Article::Type.select(:id).find_by(name: 'note').id, # Created from Phone
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10 => ::Ticket::Article::Type.select(:id).find_by(name: 'note').id, # Created from Mobihelp
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11 => ::Ticket::Article::Type.select(:id).find_by(name: 'note').id, # E-Commerce
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}.freeze
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# Since the imports rely on a fresh Zammad installation, we
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# can require the default article types to be present.
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def source_map # rubocop:disable Metrics/AbcSize, Metrics/CyclomaticComplexity, Metrics/PerceivedComplexity
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@source_map ||= {
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0 => ::Ticket::Article::Type.select(:id).find_by(name: 'email')&.id, # Reply
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1 => ::Ticket::Article::Type.select(:id).find_by(name: 'email')&.id, # Email
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2 => ::Ticket::Article::Type.select(:id).find_by(name: 'web')&.id, # Note
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3 => ::Ticket::Article::Type.select(:id).find_by(name: 'phone')&.id, # Phone
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4 => ::Ticket::Article::Type.select(:id).find_by(name: 'note')&.id, # UNKNOWN!
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5 => ::Ticket::Article::Type.select(:id).find_by(name: 'twitter status')&.id, # Created from tweets
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6 => ::Ticket::Article::Type.select(:id).find_by(name: 'web')&.id, # Created from survey feedback
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7 => ::Ticket::Article::Type.select(:id).find_by(name: 'facebook feed post')&.id, # Created from Facebook post
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8 => ::Ticket::Article::Type.select(:id).find_by(name: 'email')&.id, # Created from Forwarded Email
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9 => ::Ticket::Article::Type.select(:id).find_by(name: 'note')&.id, # Created from Phone
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10 => ::Ticket::Article::Type.select(:id).find_by(name: 'note')&.id, # Created from Mobihelp
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11 => ::Ticket::Article::Type.select(:id).find_by(name: 'note')&.id, # E-Commerce
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}.freeze
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end
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def process # rubocop:disable Metrics/AbcSize
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provide_mapped do
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@ -35,7 +39,7 @@ class Sequencer
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internal: false,
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message_id: "ticketid#{resource['id']}@freshdesk.com",
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sender_id: ::Ticket::Article::Sender.select(:id).find_by(name: 'Customer').id,
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type_id: SOURCE_MAP[ resource['source'] ],
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type_id: source_map[ resource['source'] ],
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updated_by_id: requester_id,
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created_by_id: requester_id,
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created_at: resource['created_at'],
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@ -8,19 +8,25 @@ class Sequencer
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uses :resource, :id_map
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PRIORITY_MAP = {
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1 => ::Ticket::Priority.find_by(name: '1 low').id, # low
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2 => ::Ticket::Priority.find_by(name: '2 normal').id, # medium
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3 => ::Ticket::Priority.find_by(name: '3 high').id, # high
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4 => ::Ticket::Priority.find_by(name: '3 high').id, # urgent
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}.freeze
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# Since the imports rely on a fresh Zammad installation, we
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# can require the default priority and state names to be present.
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def priority_map
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@priority_map ||= {
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1 => ::Ticket::Priority.find_by(name: '1 low')&.id, # low
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2 => ::Ticket::Priority.find_by(name: '2 normal')&.id, # medium
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3 => ::Ticket::Priority.find_by(name: '3 high')&.id, # high
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4 => ::Ticket::Priority.find_by(name: '3 high')&.id, # urgent
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}.freeze
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end
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STATE_MAP = {
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2 => ::Ticket::State.find_by(name: 'open').id, # open
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3 => ::Ticket::State.find_by(name: 'open').id, # pending
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4 => ::Ticket::State.find_by(name: 'closed').id, # resolved
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5 => ::Ticket::State.find_by(name: 'closed').id, # closed
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}.freeze
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def state_map
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@state_map ||= {
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2 => ::Ticket::State.find_by(name: 'open')&.id, # open
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3 => ::Ticket::State.find_by(name: 'open')&.id, # pending
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4 => ::Ticket::State.find_by(name: 'closed')&.id, # resolved
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5 => ::Ticket::State.find_by(name: 'closed')&.id, # closed
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}.freeze
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end
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def process # rubocop:disable Metrics/AbcSize
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provide_mapped do
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@ -28,8 +34,8 @@ class Sequencer
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title: resource['subject'],
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number: resource['id'],
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group_id: group_id,
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priority_id: PRIORITY_MAP[resource['priority']],
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state_id: STATE_MAP[resource['status']],
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priority_id: priority_map[resource['priority']],
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state_id: state_map[resource['status']],
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owner_id: owner_id,
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customer_id: customer_id,
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created_at: resource['created_at'],
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