Some performance improvements.
This commit is contained in:
Martin Edenhofer
parent
8c2ea52b3c
commit
1a72bfd98a
1 changed files with 274 additions and 258 deletions
|
|
@ -89,12 +89,18 @@ module Import::OTRS2
|
||||||
data['Key'] = Setting.get('import_otrs_endpoint_key')
|
data['Key'] = Setting.get('import_otrs_endpoint_key')
|
||||||
log 'POST: ' + url
|
log 'POST: ' + url
|
||||||
log 'PARAMS: ' + data.inspect
|
log 'PARAMS: ' + data.inspect
|
||||||
|
open_timeout = 10
|
||||||
|
read_timeout = 120
|
||||||
|
if data.empty?
|
||||||
|
open_timeout = 6
|
||||||
|
read_timeout = 20
|
||||||
|
end
|
||||||
response = UserAgent.post(
|
response = UserAgent.post(
|
||||||
url,
|
url,
|
||||||
data,
|
data,
|
||||||
{
|
{
|
||||||
open_timeout: 6,
|
open_timeout: open_timeout,
|
||||||
read_timeout: 60,
|
read_timeout: read_timeout,
|
||||||
user: Setting.get('import_otrs_user'),
|
user: Setting.get('import_otrs_user'),
|
||||||
password: Setting.get('import_otrs_password'),
|
password: Setting.get('import_otrs_password'),
|
||||||
},
|
},
|
||||||
|
|
@ -343,7 +349,7 @@ module Import::OTRS2
|
||||||
|
|
||||||
# create customers
|
# create customers
|
||||||
count = 0
|
count = 0
|
||||||
steps = 30
|
steps = 50
|
||||||
run = true
|
run = true
|
||||||
while run
|
while run
|
||||||
count += steps
|
count += steps
|
||||||
|
|
@ -360,6 +366,8 @@ module Import::OTRS2
|
||||||
thread_count = 8
|
thread_count = 8
|
||||||
threads = {}
|
threads = {}
|
||||||
count = 0
|
count = 0
|
||||||
|
memory_clear_after_loops = 10
|
||||||
|
memory_clear_loop_counter = 0
|
||||||
locks = { User: {} }
|
locks = { User: {} }
|
||||||
(1..thread_count).each {|thread|
|
(1..thread_count).each {|thread|
|
||||||
threads[thread] = Thread.new {
|
threads[thread] = Thread.new {
|
||||||
|
|
@ -369,6 +377,11 @@ module Import::OTRS2
|
||||||
run = true
|
run = true
|
||||||
steps = 20
|
steps = 20
|
||||||
while run
|
while run
|
||||||
|
memory_clear_loop_counter++
|
||||||
|
if memory_clear_loop_counter == memory_clear_after_loops
|
||||||
|
GC.start
|
||||||
|
memory_clear_loop_counter = 0
|
||||||
|
end
|
||||||
count += steps
|
count += steps
|
||||||
log "loading... thread# #{thread} ..."
|
log "loading... thread# #{thread} ..."
|
||||||
offset = count - steps
|
offset = count - steps
|
||||||
|
|
@ -512,284 +525,287 @@ module Import::OTRS2
|
||||||
|
|
||||||
result.each {|record|
|
result.each {|record|
|
||||||
|
|
||||||
# cleanup values
|
ActiveRecord::Base.transaction do
|
||||||
_cleanup(record)
|
|
||||||
|
|
||||||
ticket_new = {
|
# cleanup values
|
||||||
title: '',
|
_cleanup(record)
|
||||||
created_by_id: 1,
|
|
||||||
updated_by_id: 1,
|
|
||||||
}
|
|
||||||
map[:Ticket].each { |key, value|
|
|
||||||
if record[key.to_s] && record[key.to_s].class == String
|
|
||||||
ticket_new[value] = Encode.conv( 'utf8', record[key.to_s] )
|
|
||||||
else
|
|
||||||
ticket_new[value] = record[key.to_s]
|
|
||||||
end
|
|
||||||
}
|
|
||||||
ticket_old = Ticket.where( id: ticket_new[:id] ).first
|
|
||||||
|
|
||||||
# find owner
|
ticket_new = {
|
||||||
if ticket_new[:owner]
|
title: '',
|
||||||
user = User.lookup( login: ticket_new[:owner].downcase )
|
|
||||||
if user
|
|
||||||
ticket_new[:owner_id] = user.id
|
|
||||||
else
|
|
||||||
ticket_new[:owner_id] = 1
|
|
||||||
end
|
|
||||||
ticket_new.delete(:owner)
|
|
||||||
end
|
|
||||||
|
|
||||||
# find customer
|
|
||||||
if ticket_new[:customer]
|
|
||||||
user = User.lookup( login: ticket_new[:customer].downcase )
|
|
||||||
if user
|
|
||||||
ticket_new[:customer_id] = user.id
|
|
||||||
else
|
|
||||||
ticket_new[:customer_id] = 1
|
|
||||||
end
|
|
||||||
ticket_new.delete(:customer)
|
|
||||||
else
|
|
||||||
ticket_new[:customer_id] = 1
|
|
||||||
end
|
|
||||||
|
|
||||||
# set state types
|
|
||||||
if ticket_old
|
|
||||||
log "update Ticket.find(#{ticket_new[:id]})"
|
|
||||||
ticket_old.update_attributes(ticket_new)
|
|
||||||
else
|
|
||||||
log "add Ticket.find(#{ticket_new[:id]})"
|
|
||||||
ticket = Ticket.new(ticket_new)
|
|
||||||
ticket.id = ticket_new[:id]
|
|
||||||
ticket.save
|
|
||||||
end
|
|
||||||
|
|
||||||
record['Articles'].each { |article|
|
|
||||||
|
|
||||||
# get article values
|
|
||||||
article_new = {
|
|
||||||
created_by_id: 1,
|
created_by_id: 1,
|
||||||
updated_by_id: 1,
|
updated_by_id: 1,
|
||||||
}
|
}
|
||||||
map[:Article].each { |key, value|
|
map[:Ticket].each { |key, value|
|
||||||
if article[key.to_s]
|
if record[key.to_s] && record[key.to_s].class == String
|
||||||
article_new[value] = Encode.conv( 'utf8', article[key.to_s] )
|
ticket_new[value] = Encode.conv( 'utf8', record[key.to_s] )
|
||||||
|
else
|
||||||
|
ticket_new[value] = record[key.to_s]
|
||||||
end
|
end
|
||||||
}
|
}
|
||||||
|
ticket_old = Ticket.where( id: ticket_new[:id] ).first
|
||||||
|
|
||||||
# create customer/sender if needed
|
# find owner
|
||||||
if article_new[:sender] == 'customer' && article_new[:created_by_id].to_i == 1 && !article_new[:from].empty?
|
if ticket_new[:owner]
|
||||||
|
user = User.lookup( login: ticket_new[:owner].downcase )
|
||||||
email = nil
|
if user
|
||||||
begin
|
ticket_new[:owner_id] = user.id
|
||||||
email = Mail::Address.new( article_new[:from] ).address
|
else
|
||||||
rescue
|
ticket_new[:owner_id] = 1
|
||||||
email = article_new[:from]
|
|
||||||
if article_new[:from] =~ /<(.+?)>/
|
|
||||||
email = $1
|
|
||||||
end
|
|
||||||
end
|
end
|
||||||
|
ticket_new.delete(:owner)
|
||||||
# create article user if not exists
|
|
||||||
while locks[:User][ email ]
|
|
||||||
log "user #{email} is locked"
|
|
||||||
sleep 1
|
|
||||||
end
|
|
||||||
|
|
||||||
# lock user
|
|
||||||
locks[:User][ email ] = true
|
|
||||||
|
|
||||||
user = User.where( email: email ).first
|
|
||||||
if !user
|
|
||||||
user = User.where( login: email ).first
|
|
||||||
end
|
|
||||||
if !user
|
|
||||||
begin
|
|
||||||
display_name = Mail::Address.new( article_new[:from] ).display_name ||
|
|
||||||
( Mail::Address.new( article_new[:from] ).comments && Mail::Address.new( article_new[:from] ).comments[0] )
|
|
||||||
rescue
|
|
||||||
display_name = article_new[:from]
|
|
||||||
end
|
|
||||||
|
|
||||||
# do extra decoding because we needed to use field.value
|
|
||||||
display_name = Mail::Field.new( 'X-From', display_name ).to_s
|
|
||||||
|
|
||||||
roles = Role.lookup( name: 'Customer' )
|
|
||||||
user = User.create(
|
|
||||||
login: email,
|
|
||||||
firstname: display_name,
|
|
||||||
lastname: '',
|
|
||||||
email: email,
|
|
||||||
password: '',
|
|
||||||
active: true,
|
|
||||||
role_ids: [roles.id],
|
|
||||||
updated_by_id: 1,
|
|
||||||
created_by_id: 1,
|
|
||||||
)
|
|
||||||
end
|
|
||||||
article_new[:created_by_id] = user.id
|
|
||||||
|
|
||||||
# unlock user
|
|
||||||
locks[:User][ email ] = false
|
|
||||||
end
|
end
|
||||||
|
|
||||||
if article_new[:sender] == 'customer'
|
# find customer
|
||||||
article_new[:sender_id] = Ticket::Article::Sender.lookup( name: 'Customer' ).id
|
if ticket_new[:customer]
|
||||||
article_new.delete( :sender )
|
user = User.lookup( login: ticket_new[:customer].downcase )
|
||||||
end
|
if user
|
||||||
if article_new[:sender] == 'agent'
|
ticket_new[:customer_id] = user.id
|
||||||
article_new[:sender_id] = Ticket::Article::Sender.lookup( name: 'Agent' ).id
|
else
|
||||||
article_new.delete( :sender )
|
ticket_new[:customer_id] = 1
|
||||||
end
|
end
|
||||||
if article_new[:sender] == 'system'
|
ticket_new.delete(:customer)
|
||||||
article_new[:sender_id] = Ticket::Article::Sender.lookup( name: 'System' ).id
|
|
||||||
article_new.delete( :sender )
|
|
||||||
end
|
|
||||||
|
|
||||||
if article_new[:type] == 'email-external'
|
|
||||||
article_new[:type_id] = Ticket::Article::Type.lookup( name: 'email' ).id
|
|
||||||
article_new[:internal] = false
|
|
||||||
elsif article_new[:type] == 'email-internal'
|
|
||||||
article_new[:type_id] = Ticket::Article::Type.lookup( name: 'email' ).id
|
|
||||||
article_new[:internal] = true
|
|
||||||
elsif article_new[:type] == 'note-external'
|
|
||||||
article_new[:type_id] = Ticket::Article::Type.lookup( name: 'note' ).id
|
|
||||||
article_new[:internal] = false
|
|
||||||
elsif article_new[:type] == 'note-internal'
|
|
||||||
article_new[:type_id] = Ticket::Article::Type.lookup( name: 'note' ).id
|
|
||||||
article_new[:internal] = true
|
|
||||||
elsif article_new[:type] == 'phone'
|
|
||||||
article_new[:type_id] = Ticket::Article::Type.lookup( name: 'phone' ).id
|
|
||||||
article_new[:internal] = false
|
|
||||||
elsif article_new[:type] == 'webrequest'
|
|
||||||
article_new[:type_id] = Ticket::Article::Type.lookup( name: 'web' ).id
|
|
||||||
article_new[:internal] = false
|
|
||||||
else
|
else
|
||||||
article_new[:type_id] = 9
|
ticket_new[:customer_id] = 1
|
||||||
end
|
end
|
||||||
article_new.delete( :type )
|
|
||||||
article_old = Ticket::Article.where( id: article_new[:id] ).first
|
|
||||||
|
|
||||||
# set state types
|
# set state types
|
||||||
if article_old
|
if ticket_old
|
||||||
log "update Ticket::Article.find(#{article_new[:id]})"
|
log "update Ticket.find(#{ticket_new[:id]})"
|
||||||
article_old.update_attributes(article_new)
|
ticket_old.update_attributes(ticket_new)
|
||||||
else
|
else
|
||||||
log "add Ticket::Article.find(#{article_new[:id]})"
|
log "add Ticket.find(#{ticket_new[:id]})"
|
||||||
article = Ticket::Article.new(article_new)
|
ticket = Ticket.new(ticket_new)
|
||||||
article.id = article_new[:id]
|
ticket.id = ticket_new[:id]
|
||||||
article.save
|
ticket.save
|
||||||
end
|
end
|
||||||
|
|
||||||
}
|
record['Articles'].each { |article|
|
||||||
#puts "HS: #{record['History'].inspect}"
|
|
||||||
record['History'].each { |history|
|
# get article values
|
||||||
if history['HistoryType'] == 'NewTicket'
|
article_new = {
|
||||||
#puts "HS.add( #{history.inspect} )"
|
created_by_id: 1,
|
||||||
res = History.add(
|
updated_by_id: 1,
|
||||||
id: history['HistoryID'],
|
}
|
||||||
o_id: history['TicketID'],
|
map[:Article].each { |key, value|
|
||||||
history_type: 'created',
|
if article[key.to_s]
|
||||||
history_object: 'Ticket',
|
article_new[value] = Encode.conv( 'utf8', article[key.to_s] )
|
||||||
created_at: history['CreateTime'],
|
|
||||||
created_by_id: history['CreateBy']
|
|
||||||
)
|
|
||||||
#puts "res #{res.inspect}"
|
|
||||||
end
|
|
||||||
if history['HistoryType'] == 'StateUpdate'
|
|
||||||
data = history['Name']
|
|
||||||
# "%%new%%open%%"
|
|
||||||
from = nil
|
|
||||||
to = nil
|
|
||||||
if data =~ /%%(.+?)%%(.+?)%%/
|
|
||||||
from = $1
|
|
||||||
to = $2
|
|
||||||
state_from = Ticket::State.lookup( name: from )
|
|
||||||
state_to = Ticket::State.lookup( name: to )
|
|
||||||
if state_from
|
|
||||||
from_id = state_from.id
|
|
||||||
end
|
end
|
||||||
if state_to
|
}
|
||||||
to_id = state_to.id
|
|
||||||
|
# create customer/sender if needed
|
||||||
|
if article_new[:sender] == 'customer' && article_new[:created_by_id].to_i == 1 && !article_new[:from].empty?
|
||||||
|
|
||||||
|
email = nil
|
||||||
|
begin
|
||||||
|
email = Mail::Address.new( article_new[:from] ).address
|
||||||
|
rescue
|
||||||
|
email = article_new[:from]
|
||||||
|
if article_new[:from] =~ /<(.+?)>/
|
||||||
|
email = $1
|
||||||
|
end
|
||||||
end
|
end
|
||||||
|
|
||||||
|
# create article user if not exists
|
||||||
|
while locks[:User][ email ]
|
||||||
|
log "user #{email} is locked"
|
||||||
|
sleep 1
|
||||||
|
end
|
||||||
|
|
||||||
|
# lock user
|
||||||
|
locks[:User][ email ] = true
|
||||||
|
|
||||||
|
user = User.where( email: email ).first
|
||||||
|
if !user
|
||||||
|
user = User.where( login: email ).first
|
||||||
|
end
|
||||||
|
if !user
|
||||||
|
begin
|
||||||
|
display_name = Mail::Address.new( article_new[:from] ).display_name ||
|
||||||
|
( Mail::Address.new( article_new[:from] ).comments && Mail::Address.new( article_new[:from] ).comments[0] )
|
||||||
|
rescue
|
||||||
|
display_name = article_new[:from]
|
||||||
|
end
|
||||||
|
|
||||||
|
# do extra decoding because we needed to use field.value
|
||||||
|
display_name = Mail::Field.new( 'X-From', display_name ).to_s
|
||||||
|
|
||||||
|
roles = Role.lookup( name: 'Customer' )
|
||||||
|
user = User.create(
|
||||||
|
login: email,
|
||||||
|
firstname: display_name,
|
||||||
|
lastname: '',
|
||||||
|
email: email,
|
||||||
|
password: '',
|
||||||
|
active: true,
|
||||||
|
role_ids: [roles.id],
|
||||||
|
updated_by_id: 1,
|
||||||
|
created_by_id: 1,
|
||||||
|
)
|
||||||
|
end
|
||||||
|
article_new[:created_by_id] = user.id
|
||||||
|
|
||||||
|
# unlock user
|
||||||
|
locks[:User][ email ] = false
|
||||||
end
|
end
|
||||||
History.add(
|
|
||||||
id: history['HistoryID'],
|
if article_new[:sender] == 'customer'
|
||||||
o_id: history['TicketID'],
|
article_new[:sender_id] = Ticket::Article::Sender.lookup( name: 'Customer' ).id
|
||||||
history_type: 'updated',
|
article_new.delete( :sender )
|
||||||
history_object: 'Ticket',
|
|
||||||
history_attribute: 'state',
|
|
||||||
value_from: from,
|
|
||||||
id_from: from_id,
|
|
||||||
value_to: to,
|
|
||||||
id_to: to_id,
|
|
||||||
created_at: history['CreateTime'],
|
|
||||||
created_by_id: history['CreateBy']
|
|
||||||
)
|
|
||||||
end
|
|
||||||
if history['HistoryType'] == 'Move'
|
|
||||||
data = history['Name']
|
|
||||||
# "%%Queue1%%5%%Postmaster%%1"
|
|
||||||
from = nil
|
|
||||||
to = nil
|
|
||||||
if data =~ /%%(.+?)%%(.+?)%%(.+?)%%(.+?)$/
|
|
||||||
from = $1
|
|
||||||
from_id = $2
|
|
||||||
to = $3
|
|
||||||
to_id = $4
|
|
||||||
end
|
end
|
||||||
History.add(
|
if article_new[:sender] == 'agent'
|
||||||
id: history['HistoryID'],
|
article_new[:sender_id] = Ticket::Article::Sender.lookup( name: 'Agent' ).id
|
||||||
o_id: history['TicketID'],
|
article_new.delete( :sender )
|
||||||
history_type: 'updated',
|
|
||||||
history_object: 'Ticket',
|
|
||||||
history_attribute: 'group',
|
|
||||||
value_from: from,
|
|
||||||
value_to: to,
|
|
||||||
id_from: from_id,
|
|
||||||
id_to: to_id,
|
|
||||||
created_at: history['CreateTime'],
|
|
||||||
created_by_id: history['CreateBy']
|
|
||||||
)
|
|
||||||
end
|
|
||||||
if history['HistoryType'] == 'PriorityUpdate'
|
|
||||||
data = history['Name']
|
|
||||||
# "%%3 normal%%3%%5 very high%%5"
|
|
||||||
from = nil
|
|
||||||
to = nil
|
|
||||||
if data =~ /%%(.+?)%%(.+?)%%(.+?)%%(.+?)$/
|
|
||||||
from = $1
|
|
||||||
from_id = $2
|
|
||||||
to = $3
|
|
||||||
to_id = $4
|
|
||||||
end
|
end
|
||||||
History.add(
|
if article_new[:sender] == 'system'
|
||||||
id: history['HistoryID'],
|
article_new[:sender_id] = Ticket::Article::Sender.lookup( name: 'System' ).id
|
||||||
o_id: history['TicketID'],
|
article_new.delete( :sender )
|
||||||
history_type: 'updated',
|
end
|
||||||
history_object: 'Ticket',
|
|
||||||
history_attribute: 'priority',
|
if article_new[:type] == 'email-external'
|
||||||
value_from: from,
|
article_new[:type_id] = Ticket::Article::Type.lookup( name: 'email' ).id
|
||||||
value_to: to,
|
article_new[:internal] = false
|
||||||
id_from: from_id,
|
elsif article_new[:type] == 'email-internal'
|
||||||
id_to: to_id,
|
article_new[:type_id] = Ticket::Article::Type.lookup( name: 'email' ).id
|
||||||
created_at: history['CreateTime'],
|
article_new[:internal] = true
|
||||||
created_by_id: history['CreateBy']
|
elsif article_new[:type] == 'note-external'
|
||||||
)
|
article_new[:type_id] = Ticket::Article::Type.lookup( name: 'note' ).id
|
||||||
end
|
article_new[:internal] = false
|
||||||
if history['ArticleID'] && history['ArticleID'] != 0
|
elsif article_new[:type] == 'note-internal'
|
||||||
History.add(
|
article_new[:type_id] = Ticket::Article::Type.lookup( name: 'note' ).id
|
||||||
id: history['HistoryID'],
|
article_new[:internal] = true
|
||||||
o_id: history['ArticleID'],
|
elsif article_new[:type] == 'phone'
|
||||||
history_type: 'created',
|
article_new[:type_id] = Ticket::Article::Type.lookup( name: 'phone' ).id
|
||||||
history_object: 'Ticket::Article',
|
article_new[:internal] = false
|
||||||
related_o_id: history['TicketID'],
|
elsif article_new[:type] == 'webrequest'
|
||||||
related_history_object: 'Ticket',
|
article_new[:type_id] = Ticket::Article::Type.lookup( name: 'web' ).id
|
||||||
created_at: history['CreateTime'],
|
article_new[:internal] = false
|
||||||
created_by_id: history['CreateBy']
|
else
|
||||||
)
|
article_new[:type_id] = 9
|
||||||
end
|
end
|
||||||
}
|
article_new.delete( :type )
|
||||||
|
article_old = Ticket::Article.where( id: article_new[:id] ).first
|
||||||
|
|
||||||
|
# set state types
|
||||||
|
if article_old
|
||||||
|
log "update Ticket::Article.find(#{article_new[:id]})"
|
||||||
|
article_old.update_attributes(article_new)
|
||||||
|
else
|
||||||
|
log "add Ticket::Article.find(#{article_new[:id]})"
|
||||||
|
article = Ticket::Article.new(article_new)
|
||||||
|
article.id = article_new[:id]
|
||||||
|
article.save
|
||||||
|
end
|
||||||
|
|
||||||
|
}
|
||||||
|
#puts "HS: #{record['History'].inspect}"
|
||||||
|
record['History'].each { |history|
|
||||||
|
if history['HistoryType'] == 'NewTicket'
|
||||||
|
#puts "HS.add( #{history.inspect} )"
|
||||||
|
res = History.add(
|
||||||
|
id: history['HistoryID'],
|
||||||
|
o_id: history['TicketID'],
|
||||||
|
history_type: 'created',
|
||||||
|
history_object: 'Ticket',
|
||||||
|
created_at: history['CreateTime'],
|
||||||
|
created_by_id: history['CreateBy']
|
||||||
|
)
|
||||||
|
#puts "res #{res.inspect}"
|
||||||
|
end
|
||||||
|
if history['HistoryType'] == 'StateUpdate'
|
||||||
|
data = history['Name']
|
||||||
|
# "%%new%%open%%"
|
||||||
|
from = nil
|
||||||
|
to = nil
|
||||||
|
if data =~ /%%(.+?)%%(.+?)%%/
|
||||||
|
from = $1
|
||||||
|
to = $2
|
||||||
|
state_from = Ticket::State.lookup( name: from )
|
||||||
|
state_to = Ticket::State.lookup( name: to )
|
||||||
|
if state_from
|
||||||
|
from_id = state_from.id
|
||||||
|
end
|
||||||
|
if state_to
|
||||||
|
to_id = state_to.id
|
||||||
|
end
|
||||||
|
end
|
||||||
|
History.add(
|
||||||
|
id: history['HistoryID'],
|
||||||
|
o_id: history['TicketID'],
|
||||||
|
history_type: 'updated',
|
||||||
|
history_object: 'Ticket',
|
||||||
|
history_attribute: 'state',
|
||||||
|
value_from: from,
|
||||||
|
id_from: from_id,
|
||||||
|
value_to: to,
|
||||||
|
id_to: to_id,
|
||||||
|
created_at: history['CreateTime'],
|
||||||
|
created_by_id: history['CreateBy']
|
||||||
|
)
|
||||||
|
end
|
||||||
|
if history['HistoryType'] == 'Move'
|
||||||
|
data = history['Name']
|
||||||
|
# "%%Queue1%%5%%Postmaster%%1"
|
||||||
|
from = nil
|
||||||
|
to = nil
|
||||||
|
if data =~ /%%(.+?)%%(.+?)%%(.+?)%%(.+?)$/
|
||||||
|
from = $1
|
||||||
|
from_id = $2
|
||||||
|
to = $3
|
||||||
|
to_id = $4
|
||||||
|
end
|
||||||
|
History.add(
|
||||||
|
id: history['HistoryID'],
|
||||||
|
o_id: history['TicketID'],
|
||||||
|
history_type: 'updated',
|
||||||
|
history_object: 'Ticket',
|
||||||
|
history_attribute: 'group',
|
||||||
|
value_from: from,
|
||||||
|
value_to: to,
|
||||||
|
id_from: from_id,
|
||||||
|
id_to: to_id,
|
||||||
|
created_at: history['CreateTime'],
|
||||||
|
created_by_id: history['CreateBy']
|
||||||
|
)
|
||||||
|
end
|
||||||
|
if history['HistoryType'] == 'PriorityUpdate'
|
||||||
|
data = history['Name']
|
||||||
|
# "%%3 normal%%3%%5 very high%%5"
|
||||||
|
from = nil
|
||||||
|
to = nil
|
||||||
|
if data =~ /%%(.+?)%%(.+?)%%(.+?)%%(.+?)$/
|
||||||
|
from = $1
|
||||||
|
from_id = $2
|
||||||
|
to = $3
|
||||||
|
to_id = $4
|
||||||
|
end
|
||||||
|
History.add(
|
||||||
|
id: history['HistoryID'],
|
||||||
|
o_id: history['TicketID'],
|
||||||
|
history_type: 'updated',
|
||||||
|
history_object: 'Ticket',
|
||||||
|
history_attribute: 'priority',
|
||||||
|
value_from: from,
|
||||||
|
value_to: to,
|
||||||
|
id_from: from_id,
|
||||||
|
id_to: to_id,
|
||||||
|
created_at: history['CreateTime'],
|
||||||
|
created_by_id: history['CreateBy']
|
||||||
|
)
|
||||||
|
end
|
||||||
|
if history['ArticleID'] && history['ArticleID'] != 0
|
||||||
|
History.add(
|
||||||
|
id: history['HistoryID'],
|
||||||
|
o_id: history['ArticleID'],
|
||||||
|
history_type: 'created',
|
||||||
|
history_object: 'Ticket::Article',
|
||||||
|
related_o_id: history['TicketID'],
|
||||||
|
related_history_object: 'Ticket',
|
||||||
|
created_at: history['CreateTime'],
|
||||||
|
created_by_id: history['CreateBy']
|
||||||
|
)
|
||||||
|
end
|
||||||
|
}
|
||||||
|
end
|
||||||
}
|
}
|
||||||
end
|
end
|
||||||
|
|
||||||
|
|
|
||||||
Loading…
Reference in a new issue