diff --git a/public/assets/chat/chat.css b/public/assets/chat/chat.css
index af4612dc0..a606f071a 100644
--- a/public/assets/chat/chat.css
+++ b/public/assets/chat/chat.css
@@ -206,30 +206,28 @@
font-size: 0.9em;
margin: 1em 0; }
-.zammad-chat-message {
- margin: 0.5em 0; }
+.zammad-chat-status {
+ margin: 1em 0;
+ text-align: center; }
-.zammad-chat-status,
+.zammad-chat-message {
+ margin: 0.5em 0;
+ white-space: pre-line;
+ word-wrap: break-word;
+ border-radius: 1em; }
+
+.zammad-chat-status-inner,
.zammad-chat-message-body {
padding: 0.5em 1em;
line-height: 1.4;
- border-radius: 1em;
background: #ededed;
display: inline-block;
max-width: 70%;
- white-space: pre-line;
- word-wrap: break-word;
box-shadow: 0 2px rgba(255, 255, 255, 0.15) inset, 0 0 0 1px rgba(0, 0, 0, 0.08) inset, 0 1px rgba(0, 0, 0, 0.02); }
-.zammad-chat-status {
- display: inline-block;
- position: relative;
- left: 50%;
- -webkit-transform: translateX(-50%);
- -ms-transform: translateX(-50%);
- transform: translateX(-50%);
- margin: 1em 0;
- background: #eee; }
+.zammad-chat-status-inner {
+ background: #eee;
+ border-radius: .5em; }
.zammad-chat-message--customer {
text-align: right; }
diff --git a/public/assets/chat/chat.js b/public/assets/chat/chat.js
index 5aca325ee..f4eb2a555 100644
--- a/public/assets/chat/chat.js
+++ b/public/assets/chat/chat.js
@@ -1,3 +1,64 @@
+if (!window.zammadChatTemplates) {
+ window.zammadChatTemplates = {};
+}
+window.zammadChatTemplates["agent"] = function (__obj) {
+ if (!__obj) __obj = {};
+ var __out = [], __capture = function(callback) {
+ var out = __out, result;
+ __out = [];
+ callback.call(this);
+ result = __out.join('');
+ __out = out;
+ return __safe(result);
+ }, __sanitize = function(value) {
+ if (value && value.ecoSafe) {
+ return value;
+ } else if (typeof value !== 'undefined' && value != null) {
+ return __escape(value);
+ } else {
+ return '';
+ }
+ }, __safe, __objSafe = __obj.safe, __escape = __obj.escape;
+ __safe = __obj.safe = function(value) {
+ if (value && value.ecoSafe) {
+ return value;
+ } else {
+ if (!(typeof value !== 'undefined' && value != null)) value = '';
+ var result = new String(value);
+ result.ecoSafe = true;
+ return result;
+ }
+ };
+ if (!__escape) {
+ __escape = __obj.escape = function(value) {
+ return ('' + value)
+ .replace(/&/g, '&')
+ .replace(//g, '>')
+ .replace(/"/g, '"');
+ };
+ }
+ (function() {
+ (function() {
+ if (this.agent.avatar) {
+ __out.push('\n;
+ __out.push(__sanitize(this.agent.avatar));
+ __out.push(')
\n');
+ }
+
+ __out.push('\n\n ');
+
+ __out.push(__sanitize(this.agent.name));
+
+ __out.push('\n');
+
+ }).call(this);
+
+ }).call(__obj);
+ __obj.safe = __objSafe, __obj.escape = __escape;
+ return __out.join('');
+};
+
var bind = function(fn, me){ return function(){ return fn.apply(me, arguments); }; },
slice = [].slice,
extend = function(child, parent) { for (var key in parent) { if (hasProp.call(parent, key)) child[key] = parent[key]; } function ctor() { this.constructor = child; } ctor.prototype = parent.prototype; child.prototype = new ctor(); child.__super__ = parent.prototype; return child; },
@@ -1072,67 +1133,6 @@ var bind = function(fn, me){ return function(){ return fn.apply(me, arguments);
return window.ZammadChat = ZammadChat;
})(window.jQuery, window);
-if (!window.zammadChatTemplates) {
- window.zammadChatTemplates = {};
-}
-window.zammadChatTemplates["agent"] = function (__obj) {
- if (!__obj) __obj = {};
- var __out = [], __capture = function(callback) {
- var out = __out, result;
- __out = [];
- callback.call(this);
- result = __out.join('');
- __out = out;
- return __safe(result);
- }, __sanitize = function(value) {
- if (value && value.ecoSafe) {
- return value;
- } else if (typeof value !== 'undefined' && value != null) {
- return __escape(value);
- } else {
- return '';
- }
- }, __safe, __objSafe = __obj.safe, __escape = __obj.escape;
- __safe = __obj.safe = function(value) {
- if (value && value.ecoSafe) {
- return value;
- } else {
- if (!(typeof value !== 'undefined' && value != null)) value = '';
- var result = new String(value);
- result.ecoSafe = true;
- return result;
- }
- };
- if (!__escape) {
- __escape = __obj.escape = function(value) {
- return ('' + value)
- .replace(/&/g, '&')
- .replace(//g, '>')
- .replace(/"/g, '"');
- };
- }
- (function() {
- (function() {
- if (this.agent.avatar) {
- __out.push('\n;
- __out.push(__sanitize(this.agent.avatar));
- __out.push(')
\n');
- }
-
- __out.push('\n\n ');
-
- __out.push(__sanitize(this.agent.name));
-
- __out.push('\n');
-
- }).call(this);
-
- }).call(__obj);
- __obj.safe = __objSafe, __obj.escape = __escape;
- return __out.join('');
-};
-
/*!
* ----------------------------------------------------------------------------
* "THE BEER-WARE LICENSE" (Revision 42):
@@ -1542,11 +1542,11 @@ window.zammadChatTemplates["status"] = function (__obj) {
}
(function() {
(function() {
- __out.push('');
+ __out.push('
\n
\n ');
__out.push(this.status);
- __out.push('
');
+ __out.push('\n
\n
"+a+"
")}},e}(),o=function(t){function e(t){this.stop=bind(this.stop,this),this.start=bind(this.start,this),e.__super__.constructor.call(this,t)}return extend(e,t),e.prototype.timeoutStartedAt=null,e.prototype.logPrefix="timeout",e.prototype.defaults={debug:!1,timeout:4,timeoutIntervallCheck:.5},e.prototype.start=function(){var t,e;return this.stop(),e=new Date,t=function(t){return function(){var s;return s=new Date-new Date(e.getTime()+1e3*t.options.timeout*60),t.log.debug("Timeout check for "+t.options.timeout+" minutes (left "+s/1e3+" sec.)"),0>s?void 0:(t.stop(),t.options.callback())}}(this),this.log.debug("Start timeout in "+this.options.timeout+" minutes"),this.intervallId=setInterval(t,1e3*this.options.timeoutIntervallCheck*60)},e.prototype.stop=function(){return this.intervallId?(this.log.debug("Stop timeout of "+this.options.timeout+" minutes"),clearInterval(this.intervallId)):void 0},e}(s),i=function(t){function s(t){this.ping=bind(this.ping,this),this.send=bind(this.send,this),this.reconnect=bind(this.reconnect,this),this.close=bind(this.close,this),this.connect=bind(this.connect,this),this.set=bind(this.set,this),s.__super__.constructor.call(this,t)}return extend(s,t),s.prototype.logPrefix="io",s.prototype.set=function(t){var e,s,i;s=[];for(e in t)i=t[e],s.push(this.options[e]=i);return s},s.prototype.connect=function(){return this.log.debug("Connecting to "+this.options.host),this.ws=new e.WebSocket(""+this.options.host),this.ws.onopen=function(t){return function(e){return t.log.debug("onOpen",e),t.options.onOpen(e),t.ping()}}(this),this.ws.onmessage=function(t){return function(e){var s,i,n,o;for(o=JSON.parse(e.data),t.log.debug("onMessage",e.data),s=0,i=o.length;i>s;s++)n=o[s],"pong"===n.event&&t.ping();return t.options.onMessage?t.options.onMessage(o):void 0}}(this),this.ws.onclose=function(t){return function(e){if(t.log.debug("close websocket connection",e),t.pingDelayId&&clearTimeout(t.pingDelayId),t.manualClose){if(t.log.debug("manual close, onClose callback"),t.manualClose=!1,t.options.onClose)return t.options.onClose(e)}else if(t.log.debug("error close, onError callback"),t.options.onError)return t.options.onError("Connection lost...")}}(this),this.ws.onerror=function(t){return function(e){return t.log.debug("onError",e),t.options.onError?t.options.onError(e):void 0}}(this)},s.prototype.close=function(){return this.log.debug("close websocket manually"),this.manualClose=!0,this.ws.close()},s.prototype.reconnect=function(){return this.log.debug("reconnect"),this.close(),this.connect()},s.prototype.send=function(t,e){var s;return null==e&&(e={}),this.log.debug("send",t,e),s=JSON.stringify({event:t,data:e}),this.ws.send(s)},s.prototype.ping=function(){var t;return t=function(t){return function(){return t.send("ping")}}(this),this.pingDelayId=setTimeout(t,29e3)},s}(s),a=function(s){function n(s){return this.startTimeoutObservers=bind(this.startTimeoutObservers,this),this.setAgentOnlineState=bind(this.setAgentOnlineState,this),this.onConnectionEstablished=bind(this.onConnectionEstablished,this),this.setSessionId=bind(this.setSessionId,this),this.onConnectionReestablished=bind(this.onConnectionReestablished,this),this.reconnect=bind(this.reconnect,this),this.destroy=bind(this.destroy,this),this.onLeaveTemporary=bind(this.onLeaveTemporary,this),this.onAgentTypingEnd=bind(this.onAgentTypingEnd,this),this.onAgentTypingStart=bind(this.onAgentTypingStart,this),this.onQueue=bind(this.onQueue,this),this.onQueueScreen=bind(this.onQueueScreen,this),this.onWebSocketClose=bind(this.onWebSocketClose,this),this.onCloseAnimationEnd=bind(this.onCloseAnimationEnd,this),this.close=bind(this.close,this),this.sessionClose=bind(this.sessionClose,this),this.onOpenAnimationEnd=bind(this.onOpenAnimationEnd,this),this.open=bind(this.open,this),this.renderMessage=bind(this.renderMessage,this),this.receiveMessage=bind(this.receiveMessage,this),this.onSubmit=bind(this.onSubmit,this),this.onInput=bind(this.onInput,this),this.onReopenSession=bind(this.onReopenSession,this),this.onError=bind(this.onError,this),this.onWebSocketMessage=bind(this.onWebSocketMessage,this),this.send=bind(this.send,this),this.checkForEnter=bind(this.checkForEnter,this),this.render=bind(this.render,this),this.view=bind(this.view,this),this.T=bind(this.T,this),this.options=t.extend({},this.defaults,s),n.__super__.constructor.call(this,this.options),t?e.WebSocket&&sessionStorage?this.options.chatId?(this.options.lang||(this.options.lang=t("html").attr("lang")),this.options.lang&&(this.options.lang=this.options.lang.replace(/-.+?$/,""),this.log.debug("lang: "+this.options.lang)),this.options.host||this.detectHost(),this.loadCss(),this.io=new i(this.options),this.io.set({onOpen:this.render,onClose:this.onWebSocketClose,onMessage:this.onWebSocketMessage,onError:this.onError}),void this.io.connect()):(this.state="unsupported",void this.log.error("Chat: need chatId as option!")):(this.state="unsupported",void this.log.notice("Chat: Browser not supported!")):(this.state="unsupported",void this.log.notice("Chat: no jquery found!"))}return extend(n,s),n.prototype.defaults={chatId:void 0,show:!0,target:t("body"),host:"",debug:!1,flat:!1,lang:void 0,cssAutoload:!0,cssUrl:void 0,fontSize:void 0,buttonClass:"open-zammad-chat",inactiveClass:"is-inactive",title:"Chat with us!",idleTimeout:6,idleTimeoutIntervallCheck:.5,inactiveTimeout:8,inactiveTimeoutIntervallCheck:.5,waitingListTimeout:4,waitingListTimeoutIntervallCheck:.5},n.prototype.logPrefix="chat",n.prototype._messageCount=0,n.prototype.isOpen=!1,n.prototype.blinkOnlineInterval=null,n.prototype.stopBlinOnlineStateTimeout=null,n.prototype.showTimeEveryXMinutes=2,n.prototype.lastTimestamp=null,n.prototype.lastAddedType=null,n.prototype.inputTimeout=null,n.prototype.isTyping=!1,n.prototype.state="offline",n.prototype.initialQueueDelay=1e4,n.prototype.translations={de:{"Chat with us!":"Chat mit uns!",Online:"Online",Online:"Online",Offline:"Offline",Connecting:"Verbinden","Connection re-established":"Verbindung wiederhergestellt",Today:"Heute",Send:"Senden","Compose your message...":"Ihre Nachricht...","All colleagues are busy.":"Alle Kollegen sind belegt.","You are on waiting list position %s.":"Sie sind in der Warteliste an der Position %s.","Start new conversation":"Neue Konversation starten","Since you didn't respond in the last %s minutes your conversation with %s got closed.":"Da Sie in den letzten %s Minuten nichts geschrieben haben wurde Ihre Konversation mit %s geschlossen.","Since you didn't respond in the last %s minutes your conversation got closed.":"Da Sie in den letzten %s Minuten nichts geschrieben haben wurde Ihre Konversation geschlossen."}},n.prototype.sessionId=void 0,n.prototype.T=function(){var t,e,s,i,n,o;if(n=arguments[0],s=2<=arguments.length?slice.call(arguments,1):[],this.options.lang&&"en"!==this.options.lang&&(this.translations[this.options.lang]?(o=this.translations[this.options.lang],o[n]||this.log.notice("Translation needed for '"+n+"'"),n=o[n]||n):this.log.notice("Translation '"+this.options.lang+"' needed!")),s)for(t=0,i=s.length;i>t;t++)e=s[t],n=n.replace(/%s/,e);return n},n.prototype.view=function(t){return function(s){return function(i){return i||(i={}),i.T=s.T,i.background=s.options.background,i.flat=s.options.flat,i.fontSize=s.options.fontSize,e.zammadChatTemplates[t](i)}}(this)},n.prototype.render=function(){return this.el&&t(".zammad-chat").get(0)||(this.el=t(this.view("chat")({title:this.options.title})),this.options.target.append(this.el),this.input=this.el.find(".zammad-chat-input"),this.el.find(".js-chat-open").click(this.open),this.el.find(".js-chat-close").click(this.close),this.el.find(".zammad-chat-controls").on("submit",this.onSubmit),this.input.on({keydown:this.checkForEnter,input:this.onInput}),t(e).on("beforeunload",function(t){return function(){return t.onLeaveTemporary()}}(this)),t(e).bind("hashchange",function(t){return function(){return t.isOpen?void 0:t.idleTimeout.start()}}(this))),t("."+this.options.buttonClass).addClass(this.inactiveClass),this.setAgentOnlineState("online"),this.log.debug("widget rendered"),this.startTimeoutObservers(),this.idleTimeout.start(),this.sessionId=sessionStorage.getItem("sessionId"),this.send("chat_status_customer",{session_id:this.sessionId})},n.prototype.checkForEnter=function(t){return t.shiftKey||13!==t.keyCode?void 0:(t.preventDefault(),this.sendMessage())},n.prototype.send=function(t,e){return null==e&&(e={}),e.chat_id=this.options.chatId,this.io.send(t,e)},n.prototype.onWebSocketMessage=function(t){var e,s,i;for(e=0,s=t.length;s>e;e++)switch(i=t[e],this.log.debug("ws:onmessage",i),i.event){case"chat_error":this.log.notice(i.data),i.data&&"chat_disabled"===i.data.state&&this.destroy({remove:!0});break;case"chat_session_message":if(i.data.self_written)return;this.receiveMessage(i.data);break;case"chat_session_typing":if(i.data.self_written)return;this.onAgentTypingStart();break;case"chat_session_start":this.onConnectionEstablished(i.data);break;case"chat_session_queue":this.onQueueScreen(i.data);break;case"chat_session_closed":this.onSessionClosed(i.data);break;case"chat_session_left":this.onSessionClosed(i.data);break;case"chat_status_customer":switch(i.data.state){case"online":this.sessionId=void 0,this.onReady();break;case"offline":this.onError("Zammad Chat: No agent online");break;case"chat_disabled":this.onError("Zammad Chat: Chat is disabled");break;case"no_seats_available":this.onError("Zammad Chat: Too many clients in queue. Clients in queue: "+i.data.queue);break;case"reconnect":this.onReopenSession(i.data)}}},n.prototype.onReady=function(){return this.log.debug("widget ready for use"),t("."+this.options.buttonClass).click(this.open).removeClass(this.inactiveClass),this.options.show?this.show():void 0},n.prototype.onError=function(e){return this.log.debug(e),this.addStatus(e),t("."+this.options.buttonClass).hide(),this.isOpen?(this.disableInput(),this.destroy({remove:!1})):this.destroy({remove:!0})},n.prototype.onReopenSession=function(t){var e,s,i,n,o;if(this.log.debug("old messages",t.session),this.inactiveTimeout.start(),o=sessionStorage.getItem("unfinished_message"),t.agent){for(this.onConnectionEstablished(t),n=t.session,e=0,s=n.length;s>e;e++)i=n[e],this.renderMessage({message:i.content,id:i.id,from:i.created_by_id?"agent":"customer"});o&&this.input.val(o)}return t.position&&this.onQueue(t),this.show(),this.open(),this.scrollToBottom(),o?this.input.focus():void 0},n.prototype.onInput=function(){return this.el.find(".zammad-chat-message--unread").removeClass("zammad-chat-message--unread"),sessionStorage.setItem("unfinished_message",this.input.val()),this.onTyping()},n.prototype.onTyping=function(){return this.isTyping&&this.isTyping>new Date((new Date).getTime()-1500)?void 0:(this.isTyping=new Date,this.send("chat_session_typing",{session_id:this.sessionId}),this.inactiveTimeout.start())},n.prototype.onSubmit=function(t){return t.preventDefault(),this.sendMessage()},n.prototype.sendMessage=function(){var t,e;return(t=this.input.val())?(this.inactiveTimeout.start(),sessionStorage.removeItem("unfinished_message"),e=this.view("message")({message:t,from:"customer",id:this._messageCount++,unreadClass:""}),this.maybeAddTimestamp(),this.el.find(".zammad-chat-message--typing").size()?(this.lastAddedType="typing-placeholder",this.el.find(".zammad-chat-message--typing").before(e)):(this.lastAddedType="message--customer",this.el.find(".zammad-chat-body").append(e)),this.input.val(""),this.scrollToBottom(),this.send("chat_session_message",{content:t,id:this._messageCount,session_id:this.sessionId})):void 0},n.prototype.receiveMessage=function(t){return this.inactiveTimeout.start(),this.onAgentTypingEnd(),this.maybeAddTimestamp(),this.renderMessage({message:t.message.content,id:t.id,from:"agent"})},n.prototype.renderMessage=function(t){return this.lastAddedType="message--"+t.from,t.unreadClass=document.hidden?" zammad-chat-message--unread":"",this.el.find(".zammad-chat-body").append(this.view("message")(t)),this.scrollToBottom()},n.prototype.open=function(){return this.isOpen?void this.log.debug("widget already open, block"):(this.isOpen=!0,this.log.debug("open widget"),this.sessionId||this.showLoader(),this.el.addClass("zammad-chat-is-open"),this.sessionId?(this.el.css("bottom",0),this.onOpenAnimationEnd()):(this.el.animate({bottom:0},500,this.onOpenAnimationEnd),this.send("chat_session_init")))},n.prototype.onOpenAnimationEnd=function(){return this.idleTimeout.stop()},n.prototype.sessionClose=function(){return this.send("chat_session_close",{session_id:this.sessionId}),this.inactiveTimeout.stop(),this.waitingListTimeout.stop(),sessionStorage.removeItem("unfinished_message"),this.onInitialQueueDelayId&&clearTimeout(this.onInitialQueueDelayId),this.setSessionId(void 0)},n.prototype.close=function(t){var e;return this.isOpen?this.sessionId?(this.log.debug("close widget"),t&&t.stopPropagation(),this.sessionClose(),this.el.removeClass("zammad-chat-is-open"),e=this.el.height()-this.el.find(".zammad-chat-header").outerHeight(),this.el.animate({bottom:-e},500,this.onCloseAnimationEnd)):void this.log.debug("can't close widget without sessionId"):void this.log.debug("can't close widget, it's not open")},n.prototype.onCloseAnimationEnd=function(){return this.el.removeClass("zammad-chat-is-visible"),this.showLoader(),this.el.find(".zammad-chat-welcome").removeClass("zammad-chat-is-hidden"),this.el.find(".zammad-chat-agent").addClass("zammad-chat-is-hidden"),this.el.find(".zammad-chat-agent-status").addClass("zammad-chat-is-hidden"),this.isOpen=!1,this.io.reconnect()},n.prototype.onWebSocketClose=function(){return this.isOpen?void 0:this.el?this.el.removeClass("zammad-chat-is-shown"):void 0},n.prototype.show=function(){var t;if("offline"!==this.state)return this.el.addClass("zammad-chat-is-shown"),this.inputInitialized||(this.inputInitialized=!0,this.input.autoGrow({extraLine:!1})),t=this.el.height()-this.el.find(".zammad-chat-header").outerHeight(),this.el.css("bottom",-t)},n.prototype.disableInput=function(){return this.input.prop("disabled",!0),this.el.find(".zammad-chat-send").prop("disabled",!0)},n.prototype.enableInput=function(){return this.input.prop("disabled",!1),this.el.find(".zammad-chat-send").prop("disabled",!1)},n.prototype.onQueueScreen=function(t){var e;return this.setSessionId(t.session_id),e=function(e){return function(){return e.onQueue(t),e.waitingListTimeout.start()}}(this),this.initialQueueDelay&&!this.onInitialQueueDelayId?void(this.onInitialQueueDelayId=setTimeout(e,this.initialQueueDelay)):(this.onInitialQueueDelayId&&clearTimeout(this.onInitialQueueDelayId),e())},n.prototype.onQueue=function(t){return this.log.notice("onQueue",t.position),this.inQueue=!0,this.el.find(".zammad-chat-body").html(this.view("waiting")({position:t.position}))},n.prototype.onAgentTypingStart=function(){return this.stopTypingId&&clearTimeout(this.stopTypingId),this.stopTypingId=setTimeout(this.onAgentTypingEnd,3e3),this.el.find(".zammad-chat-message--typing").size()?void 0:(this.maybeAddTimestamp(),this.el.find(".zammad-chat-body").append(this.view("typingIndicator")()),this.scrollToBottom())},n.prototype.onAgentTypingEnd=function(){return this.el.find(".zammad-chat-message--typing").remove()},n.prototype.onLeaveTemporary=function(){return this.sessionId?this.send("chat_session_leave_temporary",{session_id:this.sessionId}):void 0},n.prototype.maybeAddTimestamp=function(){var t,e,s;return s=Date.now(),!this.lastTimestamp||s-this.lastTimestamp>6e4*this.showTimeEveryXMinutes?(t=this.T("Today"),e=(new Date).toTimeString().substr(0,5),"timestamp"===this.lastAddedType?(this.updateLastTimestamp(t,e),this.lastTimestamp=s):(this.el.find(".zammad-chat-body").append(this.view("timestamp")({label:t,time:e})),this.lastTimestamp=s,this.lastAddedType="timestamp",this.scrollToBottom())):void 0},n.prototype.updateLastTimestamp=function(t,e){return this.el?this.el.find(".zammad-chat-body").find(".zammad-chat-timestamp").last().replaceWith(this.view("timestamp")({label:t,time:e})):void 0},n.prototype.addStatus=function(t){return this.el?(this.maybeAddTimestamp(),this.el.find(".zammad-chat-body").append(this.view("status")({status:t})),this.scrollToBottom()):void 0},n.prototype.scrollToBottom=function(){return this.el.find(".zammad-chat-body").scrollTop(t(".zammad-chat-body").prop("scrollHeight"))},n.prototype.destroy=function(t){return null==t&&(t={}),this.log.debug("destroy widget",t),this.setAgentOnlineState("offline"),t.remove&&this.el&&this.el.remove(),this.waitingListTimeout&&this.waitingListTimeout.stop(),this.inactiveTimeout&&this.inactiveTimeout.stop(),this.idleTimeout&&this.idleTimeout.stop(),this.io.close()},n.prototype.reconnect=function(){return this.log.notice("reconnecting"),this.disableInput(),this.lastAddedType="status",this.setAgentOnlineState("connecting"),this.addStatus(this.T("Connection lost"))},n.prototype.onConnectionReestablished=function(){return this.lastAddedType="status",this.setAgentOnlineState("online"),this.addStatus(this.T("Connection re-established"))},n.prototype.onSessionClosed=function(t){return this.addStatus(this.T("Chat closed by %s",t.realname)),this.disableInput(),this.setAgentOnlineState("offline"),this.inactiveTimeout.stop()},n.prototype.setSessionId=function(t){return this.sessionId=t,void 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this.el.find(".zammad-chat-body").html(this.view("customer_timeout")({agent:this.agent.name,delay:this.options.inactiveTimeout})),t=function(){return location.reload()},this.el.find(".js-restart").click(t),this.sessionClose()},n.prototype.showWaitingListTimeout=function(){var t;return this.el.find(".zammad-chat-body").html(this.view("waiting_list_timeout")({delay:this.options.watingListTimeout})),t=function(){return location.reload()},this.el.find(".js-restart").click(t),this.sessionClose()},n.prototype.showLoader=function(){return this.el.find(".zammad-chat-body").html(this.view("loader")())},n.prototype.setAgentOnlineState=function(t){var e;return this.state=t,this.el?(e=t.charAt(0).toUpperCase()+t.slice(1),this.el.find(".zammad-chat-agent-status").attr("data-status",t).text(this.T(e))):void 0},n.prototype.detectHost=function(){var t;return t="ws://","https:"===e.location.protocol&&(t="wss://"),this.options.host=""+t+h+"/ws"},n.prototype.loadCss=function(){var t,e,s;if(this.options.cssAutoload)return s=this.options.cssUrl,s||(s=this.options.host.replace(/^wss/i,"https").replace(/^ws/i,"http").replace(/\/ws/i,""),s+="/assets/chat/chat.css"),this.log.debug("load css from '"+s+"'"),e="@import url('"+s+"');",t=document.createElement("link"),t.rel="stylesheet",t.href="data:text/css,"+escape(e),document.getElementsByTagName("head")[0].appendChild(t)},n.prototype.startTimeoutObservers=function(){return this.idleTimeout=new o({logPrefix:"idleTimeout",debug:this.options.debug,timeout:this.options.idleTimeout,timeoutIntervallCheck:this.options.idleTimeoutIntervallCheck,callback:function(t){return function(){return t.log.debug("Idle timeout reached, hide widget",new Date),t.destroy({remove:!0})}}(this)}),this.inactiveTimeout=new o({logPrefix:"inactiveTimeout",debug:this.options.debug,timeout:this.options.inactiveTimeout,timeoutIntervallCheck:this.options.inactiveTimeoutIntervallCheck,callback:function(t){return function(){return t.log.debug("Inactive timeout reached, show timeout screen.",new Date),t.showCustomerTimeout(),t.destroy({remove:!1})}}(this)}),this.waitingListTimeout=new o({logPrefix:"waitingListTimeout",debug:this.options.debug,timeout:this.options.waitingListTimeout,timeoutIntervallCheck:this.options.waitingListTimeoutIntervallCheck,callback:function(t){return function(){return t.log.debug("Waiting list timeout reached, show timeout screen.",new Date),t.showWaitingListTimeout(),t.destroy({remove:!1})}}(this)})},n}(s),e.ZammadChat=a}(window.jQuery,window),window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.agent=function(t){t||(t={});var e,s=[],i=function(t){return t&&t.ecoSafe?t:"undefined"!=typeof t&&null!=t?o(t):""},n=t.safe,o=t.escape;return e=t.safe=function(t){if(t&&t.ecoSafe)return t;("undefined"==typeof t||null==t)&&(t="");var e=new String(t);return e.ecoSafe=!0,e},o||(o=t.escape=function(t){return(""+t).replace(/&/g,"&").replace(//g,">").replace(/"/g,""")}),function(){(function(){this.agent.avatar&&(s.push('\n,s.push(i(this.agent.avatar)),s.push(')
\n')),s.push('\n\n '),s.push(i(this.agent.name)),s.push("\n")}).call(this)}.call(t),t.safe=n,t.escape=o,s.join("")},jQuery.fn.autoGrow=function(t){return this.each(function(){var e=jQuery.extend({extraLine:!0},t),s=function(t){return jQuery(t).after(''),jQuery(t).next(".autogrow-textarea-mirror")[0]},i=function(t){if(o.innerHTML=String(t.value).replace(/&/g,"&").replace(/"/g,""").replace(/'/g,"'").replace(//g,">").replace(/ /g," ").replace(/\n/g,"
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.":""),jQuery(t).height()!=jQuery(o).height()){jQuery(t).height(jQuery(o).height());var s=parseInt(jQuery(t).css("max-height"),10),i=jQuery(o).height()>s?"":"hidden";jQuery(t).css("overflow",i)}},n=function(){i(this)},o=s(this);o.style.display="none",o.style.wordWrap="break-word",o.style.whiteSpace="normal",o.style.padding=jQuery(this).css("paddingTop")+" "+jQuery(this).css("paddingRight")+" "+jQuery(this).css("paddingBottom")+" "+jQuery(this).css("paddingLeft"),o.style.width=jQuery(this).css("width"),o.style.fontFamily=jQuery(this).css("font-family"),o.style.fontSize=jQuery(this).css("font-size"),o.style.lineHeight=jQuery(this).css("line-height"),this.style.overflow="hidden",this.style.minHeight=this.rows+"em",this.onkeyup=n,i(this)})},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.chat=function(t){t||(t={});var e,s=[],i=function(t){return t&&t.ecoSafe?t:"undefined"!=typeof t&&null!=t?o(t):""},n=t.safe,o=t.escape;return e=t.safe=function(t){if(t&&t.ecoSafe)return t;("undefined"==typeof t||null==t)&&(t="");var e=new String(t);return e.ecoSafe=!0,e},o||(o=t.escape=function(t){return(""+t).replace(/&/g,"&").replace(//g,">").replace(/"/g,""")}),function(){(function(){s.push('")}).call(this)}.call(t),t.safe=n,t.escape=o,s.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.customer_timeout=function(t){t||(t={});var e,s=[],i=function(t){return t&&t.ecoSafe?t:"undefined"!=typeof t&&null!=t?o(t):""},n=t.safe,o=t.escape;return e=t.safe=function(t){if(t&&t.ecoSafe)return t;("undefined"==typeof t||null==t)&&(t="");var e=new String(t);return e.ecoSafe=!0,e},o||(o=t.escape=function(t){return(""+t).replace(/&/g,"&").replace(//g,">").replace(/"/g,""")}),function(){(function(){s.push('\n
\n '),this.agent?(s.push("\n "),s.push(this.T("Since you didn't respond in the last %s minutes your conversation with
%s got closed.",this.delay,this.agent)),s.push("\n ")):(s.push("\n "),s.push(this.T("Since you didn't respond in the last %s minutes your conversation got closed.",this.delay)),s.push("\n ")),s.push('\n
\n
"),s.push(this.T("Start new conversation")),s.push("
\n
\n
\n \n \n \n \n \n '),s.push(this.T("Connecting")),s.push("\n
")}).call(this)}.call(t),t.safe=i,t.escape=n,s.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.message=function(t){t||(t={});var e,s=[],i=function(t){return t&&t.ecoSafe?t:"undefined"!=typeof t&&null!=t?o(t):""},n=t.safe,o=t.escape;return e=t.safe=function(t){if(t&&t.ecoSafe)return t;("undefined"==typeof t||null==t)&&(t="");var e=new String(t);return e.ecoSafe=!0,e},o||(o=t.escape=function(t){return(""+t).replace(/&/g,"&").replace(//g,">").replace(/"/g,""")}),function(){(function(){s.push('\n "),s.push(this.message),s.push("\n
")}).call(this)}.call(t),t.safe=n,t.escape=o,s.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.status=function(t){t||(t={});var e,s=[],i=t.safe,n=t.escape;return e=t.safe=function(t){if(t&&t.ecoSafe)return t;("undefined"==typeof t||null==t)&&(t="");var e=new String(t);return e.ecoSafe=!0,e},n||(n=t.escape=function(t){return(""+t).replace(/&/g,"&").replace(//g,">").replace(/"/g,""")}),function(){(function(){s.push(''),s.push(this.status),s.push("
")}).call(this)}.call(t),t.safe=i,t.escape=n,s.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.timestamp=function(t){t||(t={});var e,s=[],i=function(t){return t&&t.ecoSafe?t:"undefined"!=typeof t&&null!=t?o(t):""},n=t.safe,o=t.escape;return e=t.safe=function(t){if(t&&t.ecoSafe)return t;("undefined"==typeof t||null==t)&&(t="");var e=new String(t);return e.ecoSafe=!0,e},o||(o=t.escape=function(t){return(""+t).replace(/&/g,"&").replace(//g,">").replace(/"/g,""")}),function(){(function(){s.push(''),s.push(i(this.label)),s.push(" "),s.push(i(this.time)),s.push("
")}).call(this)}.call(t),t.safe=n,t.escape=o,s.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.typingIndicator=function(t){t||(t={});var e,s=[],i=t.safe,n=t.escape;return e=t.safe=function(t){if(t&&t.ecoSafe)return t;("undefined"==typeof t||null==t)&&(t="");var e=new String(t);return e.ecoSafe=!0,e},n||(n=t.escape=function(t){return(""+t).replace(/&/g,"&").replace(//g,">").replace(/"/g,""")}),function(){(function(){s.push('\n \n \n \n \n \n \n \n
')}).call(this)}.call(t),t.safe=i,t.escape=n,s.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.waiting=function(t){
-t||(t={});var e,s=[],i=t.safe,n=t.escape;return e=t.safe=function(t){if(t&&t.ecoSafe)return t;("undefined"==typeof t||null==t)&&(t="");var e=new String(t);return e.ecoSafe=!0,e},n||(n=t.escape=function(t){return(""+t).replace(/&/g,"&").replace(//g,">").replace(/"/g,""")}),function(){(function(){s.push('\n
\n \n \n \n \n \n '),s.push(this.T("All colleagues are busy.")),s.push("
\n "),s.push(this.T("You are on waiting list position %s.",this.position)),s.push("\n
\n
\n
\n '),s.push(this.T("We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!")),s.push('\n
\n
"),s.push(this.T("Start new conversation")),s.push("
\n
\n
"+a+"
")}},e}(),o=function(t){function e(t){this.stop=bind(this.stop,this),this.start=bind(this.start,this),e.__super__.constructor.call(this,t)}return extend(e,t),e.prototype.timeoutStartedAt=null,e.prototype.logPrefix="timeout",e.prototype.defaults={debug:!1,timeout:4,timeoutIntervallCheck:.5},e.prototype.start=function(){var t,e;return this.stop(),e=new Date,t=function(t){return function(){var s;return s=new Date-new Date(e.getTime()+1e3*t.options.timeout*60),t.log.debug("Timeout check for "+t.options.timeout+" minutes (left "+s/1e3+" sec.)"),0>s?void 0:(t.stop(),t.options.callback())}}(this),this.log.debug("Start timeout in "+this.options.timeout+" minutes"),this.intervallId=setInterval(t,1e3*this.options.timeoutIntervallCheck*60)},e.prototype.stop=function(){return this.intervallId?(this.log.debug("Stop timeout of "+this.options.timeout+" minutes"),clearInterval(this.intervallId)):void 0},e}(s),i=function(t){function s(t){this.ping=bind(this.ping,this),this.send=bind(this.send,this),this.reconnect=bind(this.reconnect,this),this.close=bind(this.close,this),this.connect=bind(this.connect,this),this.set=bind(this.set,this),s.__super__.constructor.call(this,t)}return extend(s,t),s.prototype.logPrefix="io",s.prototype.set=function(t){var e,s,i;s=[];for(e in t)i=t[e],s.push(this.options[e]=i);return s},s.prototype.connect=function(){return this.log.debug("Connecting to "+this.options.host),this.ws=new e.WebSocket(""+this.options.host),this.ws.onopen=function(t){return function(e){return t.log.debug("onOpen",e),t.options.onOpen(e),t.ping()}}(this),this.ws.onmessage=function(t){return function(e){var s,i,n,o;for(o=JSON.parse(e.data),t.log.debug("onMessage",e.data),s=0,i=o.length;i>s;s++)n=o[s],"pong"===n.event&&t.ping();return t.options.onMessage?t.options.onMessage(o):void 0}}(this),this.ws.onclose=function(t){return function(e){if(t.log.debug("close websocket connection",e),t.pingDelayId&&clearTimeout(t.pingDelayId),t.manualClose){if(t.log.debug("manual close, onClose callback"),t.manualClose=!1,t.options.onClose)return t.options.onClose(e)}else if(t.log.debug("error close, onError callback"),t.options.onError)return t.options.onError("Connection lost...")}}(this),this.ws.onerror=function(t){return function(e){return t.log.debug("onError",e),t.options.onError?t.options.onError(e):void 0}}(this)},s.prototype.close=function(){return this.log.debug("close websocket manually"),this.manualClose=!0,this.ws.close()},s.prototype.reconnect=function(){return this.log.debug("reconnect"),this.close(),this.connect()},s.prototype.send=function(t,e){var s;return null==e&&(e={}),this.log.debug("send",t,e),s=JSON.stringify({event:t,data:e}),this.ws.send(s)},s.prototype.ping=function(){var t;return t=function(t){return function(){return t.send("ping")}}(this),this.pingDelayId=setTimeout(t,29e3)},s}(s),a=function(s){function n(s){return this.startTimeoutObservers=bind(this.startTimeoutObservers,this),this.setAgentOnlineState=bind(this.setAgentOnlineState,this),this.onConnectionEstablished=bind(this.onConnectionEstablished,this),this.setSessionId=bind(this.setSessionId,this),this.onConnectionReestablished=bind(this.onConnectionReestablished,this),this.reconnect=bind(this.reconnect,this),this.destroy=bind(this.destroy,this),this.onLeaveTemporary=bind(this.onLeaveTemporary,this),this.onAgentTypingEnd=bind(this.onAgentTypingEnd,this),this.onAgentTypingStart=bind(this.onAgentTypingStart,this),this.onQueue=bind(this.onQueue,this),this.onQueueScreen=bind(this.onQueueScreen,this),this.onWebSocketClose=bind(this.onWebSocketClose,this),this.onCloseAnimationEnd=bind(this.onCloseAnimationEnd,this),this.close=bind(this.close,this),this.sessionClose=bind(this.sessionClose,this),this.onOpenAnimationEnd=bind(this.onOpenAnimationEnd,this),this.open=bind(this.open,this),this.renderMessage=bind(this.renderMessage,this),this.receiveMessage=bind(this.receiveMessage,this),this.onSubmit=bind(this.onSubmit,this),this.onInput=bind(this.onInput,this),this.onReopenSession=bind(this.onReopenSession,this),this.onError=bind(this.onError,this),this.onWebSocketMessage=bind(this.onWebSocketMessage,this),this.send=bind(this.send,this),this.checkForEnter=bind(this.checkForEnter,this),this.render=bind(this.render,this),this.view=bind(this.view,this),this.T=bind(this.T,this),this.options=t.extend({},this.defaults,s),n.__super__.constructor.call(this,this.options),t?e.WebSocket&&sessionStorage?this.options.chatId?(this.options.lang||(this.options.lang=t("html").attr("lang")),this.options.lang&&(this.options.lang=this.options.lang.replace(/-.+?$/,""),this.log.debug("lang: "+this.options.lang)),this.options.host||this.detectHost(),this.loadCss(),this.io=new i(this.options),this.io.set({onOpen:this.render,onClose:this.onWebSocketClose,onMessage:this.onWebSocketMessage,onError:this.onError}),void this.io.connect()):(this.state="unsupported",void this.log.error("Chat: need chatId as option!")):(this.state="unsupported",void this.log.notice("Chat: Browser not supported!")):(this.state="unsupported",void this.log.notice("Chat: no jquery found!"))}return extend(n,s),n.prototype.defaults={chatId:void 0,show:!0,target:t("body"),host:"",debug:!1,flat:!1,lang:void 0,cssAutoload:!0,cssUrl:void 0,fontSize:void 0,buttonClass:"open-zammad-chat",inactiveClass:"is-inactive",title:"Chat with us!",idleTimeout:6,idleTimeoutIntervallCheck:.5,inactiveTimeout:8,inactiveTimeoutIntervallCheck:.5,waitingListTimeout:4,waitingListTimeoutIntervallCheck:.5},n.prototype.logPrefix="chat",n.prototype._messageCount=0,n.prototype.isOpen=!1,n.prototype.blinkOnlineInterval=null,n.prototype.stopBlinOnlineStateTimeout=null,n.prototype.showTimeEveryXMinutes=2,n.prototype.lastTimestamp=null,n.prototype.lastAddedType=null,n.prototype.inputTimeout=null,n.prototype.isTyping=!1,n.prototype.state="offline",n.prototype.initialQueueDelay=1e4,n.prototype.translations={de:{"Chat with us!":"Chat mit uns!",Online:"Online",Online:"Online",Offline:"Offline",Connecting:"Verbinden","Connection re-established":"Verbindung wiederhergestellt",Today:"Heute",Send:"Senden","Compose your message...":"Ihre Nachricht...","All colleagues are busy.":"Alle Kollegen sind belegt.","You are on waiting list position %s.":"Sie sind in der Warteliste an der Position %s.","Start new conversation":"Neue Konversation starten","Since you didn't respond in the last %s minutes your conversation with %s got closed.":"Da Sie in den letzten %s Minuten nichts geschrieben haben wurde Ihre Konversation mit %s geschlossen.","Since you didn't respond in the last %s minutes your conversation got closed.":"Da Sie in den letzten %s Minuten nichts geschrieben haben wurde Ihre Konversation geschlossen."}},n.prototype.sessionId=void 0,n.prototype.T=function(){var t,e,s,i,n,o;if(n=arguments[0],s=2<=arguments.length?slice.call(arguments,1):[],this.options.lang&&"en"!==this.options.lang&&(this.translations[this.options.lang]?(o=this.translations[this.options.lang],o[n]||this.log.notice("Translation needed for '"+n+"'"),n=o[n]||n):this.log.notice("Translation '"+this.options.lang+"' needed!")),s)for(t=0,i=s.length;i>t;t++)e=s[t],n=n.replace(/%s/,e);return n},n.prototype.view=function(t){return function(s){return function(i){return i||(i={}),i.T=s.T,i.background=s.options.background,i.flat=s.options.flat,i.fontSize=s.options.fontSize,e.zammadChatTemplates[t](i)}}(this)},n.prototype.render=function(){return this.el&&t(".zammad-chat").get(0)||(this.el=t(this.view("chat")({title:this.options.title})),this.options.target.append(this.el),this.input=this.el.find(".zammad-chat-input"),this.el.find(".js-chat-open").click(this.open),this.el.find(".js-chat-close").click(this.close),this.el.find(".zammad-chat-controls").on("submit",this.onSubmit),this.input.on({keydown:this.checkForEnter,input:this.onInput}),t(e).on("beforeunload",function(t){return function(){return t.onLeaveTemporary()}}(this)),t(e).bind("hashchange",function(t){return function(){return t.isOpen?void 0:t.idleTimeout.start()}}(this))),t("."+this.options.buttonClass).addClass(this.inactiveClass),this.setAgentOnlineState("online"),this.log.debug("widget rendered"),this.startTimeoutObservers(),this.idleTimeout.start(),this.sessionId=sessionStorage.getItem("sessionId"),this.send("chat_status_customer",{session_id:this.sessionId})},n.prototype.checkForEnter=function(t){return t.shiftKey||13!==t.keyCode?void 0:(t.preventDefault(),this.sendMessage())},n.prototype.send=function(t,e){return null==e&&(e={}),e.chat_id=this.options.chatId,this.io.send(t,e)},n.prototype.onWebSocketMessage=function(t){var e,s,i;for(e=0,s=t.length;s>e;e++)switch(i=t[e],this.log.debug("ws:onmessage",i),i.event){case"chat_error":this.log.notice(i.data),i.data&&"chat_disabled"===i.data.state&&this.destroy({remove:!0});break;case"chat_session_message":if(i.data.self_written)return;this.receiveMessage(i.data);break;case"chat_session_typing":if(i.data.self_written)return;this.onAgentTypingStart();break;case"chat_session_start":this.onConnectionEstablished(i.data);break;case"chat_session_queue":this.onQueueScreen(i.data);break;case"chat_session_closed":this.onSessionClosed(i.data);break;case"chat_session_left":this.onSessionClosed(i.data);break;case"chat_status_customer":switch(i.data.state){case"online":this.sessionId=void 0,this.onReady();break;case"offline":this.onError("Zammad Chat: No agent online");break;case"chat_disabled":this.onError("Zammad Chat: Chat is disabled");break;case"no_seats_available":this.onError("Zammad Chat: Too many clients in queue. Clients in queue: "+i.data.queue);break;case"reconnect":this.onReopenSession(i.data)}}},n.prototype.onReady=function(){return this.log.debug("widget ready for use"),t("."+this.options.buttonClass).click(this.open).removeClass(this.inactiveClass),this.options.show?this.show():void 0},n.prototype.onError=function(e){return this.log.debug(e),this.addStatus(e),t("."+this.options.buttonClass).hide(),this.isOpen?(this.disableInput(),this.destroy({remove:!1})):this.destroy({remove:!0})},n.prototype.onReopenSession=function(t){var e,s,i,n,o;if(this.log.debug("old messages",t.session),this.inactiveTimeout.start(),o=sessionStorage.getItem("unfinished_message"),t.agent){for(this.onConnectionEstablished(t),n=t.session,e=0,s=n.length;s>e;e++)i=n[e],this.renderMessage({message:i.content,id:i.id,from:i.created_by_id?"agent":"customer"});o&&this.input.val(o)}return t.position&&this.onQueue(t),this.show(),this.open(),this.scrollToBottom(),o?this.input.focus():void 0},n.prototype.onInput=function(){return this.el.find(".zammad-chat-message--unread").removeClass("zammad-chat-message--unread"),sessionStorage.setItem("unfinished_message",this.input.val()),this.onTyping()},n.prototype.onTyping=function(){return this.isTyping&&this.isTyping>new Date((new Date).getTime()-1500)?void 0:(this.isTyping=new Date,this.send("chat_session_typing",{session_id:this.sessionId}),this.inactiveTimeout.start())},n.prototype.onSubmit=function(t){return t.preventDefault(),this.sendMessage()},n.prototype.sendMessage=function(){var t,e;return(t=this.input.val())?(this.inactiveTimeout.start(),sessionStorage.removeItem("unfinished_message"),e=this.view("message")({message:t,from:"customer",id:this._messageCount++,unreadClass:""}),this.maybeAddTimestamp(),this.el.find(".zammad-chat-message--typing").size()?(this.lastAddedType="typing-placeholder",this.el.find(".zammad-chat-message--typing").before(e)):(this.lastAddedType="message--customer",this.el.find(".zammad-chat-body").append(e)),this.input.val(""),this.scrollToBottom(),this.send("chat_session_message",{content:t,id:this._messageCount,session_id:this.sessionId})):void 0},n.prototype.receiveMessage=function(t){return this.inactiveTimeout.start(),this.onAgentTypingEnd(),this.maybeAddTimestamp(),this.renderMessage({message:t.message.content,id:t.id,from:"agent"})},n.prototype.renderMessage=function(t){return this.lastAddedType="message--"+t.from,t.unreadClass=document.hidden?" zammad-chat-message--unread":"",this.el.find(".zammad-chat-body").append(this.view("message")(t)),this.scrollToBottom()},n.prototype.open=function(){return this.isOpen?void this.log.debug("widget already open, block"):(this.isOpen=!0,this.log.debug("open widget"),this.sessionId||this.showLoader(),this.el.addClass("zammad-chat-is-open"),this.sessionId?(this.el.css("bottom",0),this.onOpenAnimationEnd()):(this.el.animate({bottom:0},500,this.onOpenAnimationEnd),this.send("chat_session_init")))},n.prototype.onOpenAnimationEnd=function(){return this.idleTimeout.stop()},n.prototype.sessionClose=function(){return this.send("chat_session_close",{session_id:this.sessionId}),this.inactiveTimeout.stop(),this.waitingListTimeout.stop(),sessionStorage.removeItem("unfinished_message"),this.onInitialQueueDelayId&&clearTimeout(this.onInitialQueueDelayId),this.setSessionId(void 0)},n.prototype.close=function(t){var e;return this.isOpen?this.sessionId?(this.log.debug("close widget"),t&&t.stopPropagation(),this.sessionClose(),this.el.removeClass("zammad-chat-is-open"),e=this.el.height()-this.el.find(".zammad-chat-header").outerHeight(),this.el.animate({bottom:-e},500,this.onCloseAnimationEnd)):void this.log.debug("can't close widget without sessionId"):void this.log.debug("can't close widget, it's not open")},n.prototype.onCloseAnimationEnd=function(){return this.el.removeClass("zammad-chat-is-visible"),this.showLoader(),this.el.find(".zammad-chat-welcome").removeClass("zammad-chat-is-hidden"),this.el.find(".zammad-chat-agent").addClass("zammad-chat-is-hidden"),this.el.find(".zammad-chat-agent-status").addClass("zammad-chat-is-hidden"),this.isOpen=!1,this.io.reconnect()},n.prototype.onWebSocketClose=function(){return this.isOpen?void 0:this.el?this.el.removeClass("zammad-chat-is-shown"):void 0},n.prototype.show=function(){var t;if("offline"!==this.state)return this.el.addClass("zammad-chat-is-shown"),this.inputInitialized||(this.inputInitialized=!0,this.input.autoGrow({extraLine:!1})),t=this.el.height()-this.el.find(".zammad-chat-header").outerHeight(),this.el.css("bottom",-t)},n.prototype.disableInput=function(){return this.input.prop("disabled",!0),this.el.find(".zammad-chat-send").prop("disabled",!0)},n.prototype.enableInput=function(){return this.input.prop("disabled",!1),this.el.find(".zammad-chat-send").prop("disabled",!1)},n.prototype.onQueueScreen=function(t){var e;return this.setSessionId(t.session_id),e=function(e){return function(){return e.onQueue(t),e.waitingListTimeout.start()}}(this),this.initialQueueDelay&&!this.onInitialQueueDelayId?void(this.onInitialQueueDelayId=setTimeout(e,this.initialQueueDelay)):(this.onInitialQueueDelayId&&clearTimeout(this.onInitialQueueDelayId),e())},n.prototype.onQueue=function(t){return this.log.notice("onQueue",t.position),this.inQueue=!0,this.el.find(".zammad-chat-body").html(this.view("waiting")({position:t.position}))},n.prototype.onAgentTypingStart=function(){return this.stopTypingId&&clearTimeout(this.stopTypingId),this.stopTypingId=setTimeout(this.onAgentTypingEnd,3e3),this.el.find(".zammad-chat-message--typing").size()?void 0:(this.maybeAddTimestamp(),this.el.find(".zammad-chat-body").append(this.view("typingIndicator")()),this.scrollToBottom())},n.prototype.onAgentTypingEnd=function(){return this.el.find(".zammad-chat-message--typing").remove()},n.prototype.onLeaveTemporary=function(){return this.sessionId?this.send("chat_session_leave_temporary",{session_id:this.sessionId}):void 0},n.prototype.maybeAddTimestamp=function(){var t,e,s;return s=Date.now(),!this.lastTimestamp||s-this.lastTimestamp>6e4*this.showTimeEveryXMinutes?(t=this.T("Today"),e=(new Date).toTimeString().substr(0,5),"timestamp"===this.lastAddedType?(this.updateLastTimestamp(t,e),this.lastTimestamp=s):(this.el.find(".zammad-chat-body").append(this.view("timestamp")({label:t,time:e})),this.lastTimestamp=s,this.lastAddedType="timestamp",this.scrollToBottom())):void 0},n.prototype.updateLastTimestamp=function(t,e){return this.el?this.el.find(".zammad-chat-body").find(".zammad-chat-timestamp").last().replaceWith(this.view("timestamp")({label:t,time:e})):void 0},n.prototype.addStatus=function(t){return this.el?(this.maybeAddTimestamp(),this.el.find(".zammad-chat-body").append(this.view("status")({status:t})),this.scrollToBottom()):void 0},n.prototype.scrollToBottom=function(){return this.el.find(".zammad-chat-body").scrollTop(t(".zammad-chat-body").prop("scrollHeight"))},n.prototype.destroy=function(t){return null==t&&(t={}),this.log.debug("destroy widget",t),this.setAgentOnlineState("offline"),t.remove&&this.el&&this.el.remove(),this.waitingListTimeout&&this.waitingListTimeout.stop(),this.inactiveTimeout&&this.inactiveTimeout.stop(),this.idleTimeout&&this.idleTimeout.stop(),this.io.close()},n.prototype.reconnect=function(){return this.log.notice("reconnecting"),this.disableInput(),this.lastAddedType="status",this.setAgentOnlineState("connecting"),this.addStatus(this.T("Connection lost"))},n.prototype.onConnectionReestablished=function(){return this.lastAddedType="status",this.setAgentOnlineState("online"),this.addStatus(this.T("Connection re-established"))},n.prototype.onSessionClosed=function(t){return this.addStatus(this.T("Chat closed by %s",t.realname)),this.disableInput(),this.setAgentOnlineState("offline"),this.inactiveTimeout.stop()},n.prototype.setSessionId=function(t){return this.sessionId=t,void 0===t?sessionStorage.removeItem("sessionId"):sessionStorage.setItem("sessionId",t)},n.prototype.onConnectionEstablished=function(t){return this.onInitialQueueDelayId&&clearTimeout(this.onInitialQueueDelayId),this.inQueue=!1,t.agent&&(this.agent=t.agent),t.session_id&&this.setSessionId(t.session_id),this.el.find(".zammad-chat-agent").html(this.view("agent")({agent:this.agent})),this.enableInput(),this.el.find(".zammad-chat-body").empty(),this.el.find(".zammad-chat-welcome").addClass("zammad-chat-is-hidden"),this.el.find(".zammad-chat-agent").removeClass("zammad-chat-is-hidden"),this.el.find(".zammad-chat-agent-status").removeClass("zammad-chat-is-hidden"),this.input.focus(),this.setAgentOnlineState("online"),this.waitingListTimeout.stop(),this.idleTimeout.stop(),this.inactiveTimeout.start()},n.prototype.showCustomerTimeout=function(){var t;return this.el.find(".zammad-chat-body").html(this.view("customer_timeout")({agent:this.agent.name,delay:this.options.inactiveTimeout})),t=function(){return location.reload()},this.el.find(".js-restart").click(t),this.sessionClose()},n.prototype.showWaitingListTimeout=function(){var t;return this.el.find(".zammad-chat-body").html(this.view("waiting_list_timeout")({delay:this.options.watingListTimeout})),t=function(){return location.reload()},this.el.find(".js-restart").click(t),this.sessionClose()},n.prototype.showLoader=function(){return this.el.find(".zammad-chat-body").html(this.view("loader")())},n.prototype.setAgentOnlineState=function(t){var e;return this.state=t,this.el?(e=t.charAt(0).toUpperCase()+t.slice(1),this.el.find(".zammad-chat-agent-status").attr("data-status",t).text(this.T(e))):void 0},n.prototype.detectHost=function(){var t;return t="ws://","https:"===e.location.protocol&&(t="wss://"),this.options.host=""+t+h+"/ws"},n.prototype.loadCss=function(){var t,e,s;if(this.options.cssAutoload)return s=this.options.cssUrl,s||(s=this.options.host.replace(/^wss/i,"https").replace(/^ws/i,"http").replace(/\/ws/i,""),s+="/assets/chat/chat.css"),this.log.debug("load css from '"+s+"'"),e="@import url('"+s+"');",t=document.createElement("link"),t.rel="stylesheet",t.href="data:text/css,"+escape(e),document.getElementsByTagName("head")[0].appendChild(t)},n.prototype.startTimeoutObservers=function(){return this.idleTimeout=new o({logPrefix:"idleTimeout",debug:this.options.debug,timeout:this.options.idleTimeout,timeoutIntervallCheck:this.options.idleTimeoutIntervallCheck,callback:function(t){return function(){return t.log.debug("Idle timeout reached, hide widget",new Date),t.destroy({remove:!0})}}(this)}),this.inactiveTimeout=new o({logPrefix:"inactiveTimeout",debug:this.options.debug,timeout:this.options.inactiveTimeout,timeoutIntervallCheck:this.options.inactiveTimeoutIntervallCheck,callback:function(t){return function(){return t.log.debug("Inactive timeout reached, show timeout screen.",new Date),t.showCustomerTimeout(),t.destroy({remove:!1})}}(this)}),this.waitingListTimeout=new o({logPrefix:"waitingListTimeout",debug:this.options.debug,timeout:this.options.waitingListTimeout,timeoutIntervallCheck:this.options.waitingListTimeoutIntervallCheck,callback:function(t){return function(){return t.log.debug("Waiting list timeout reached, show timeout screen.",new Date),t.showWaitingListTimeout(),t.destroy({remove:!1})}}(this)})},n}(s),e.ZammadChat=a}(window.jQuery,window),jQuery.fn.autoGrow=function(t){return this.each(function(){var e=jQuery.extend({extraLine:!0},t),s=function(t){return jQuery(t).after(''),jQuery(t).next(".autogrow-textarea-mirror")[0]},i=function(t){if(o.innerHTML=String(t.value).replace(/&/g,"&").replace(/"/g,""").replace(/'/g,"'").replace(//g,">").replace(/ /g," ").replace(/\n/g,"
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.":""),jQuery(t).height()!=jQuery(o).height()){jQuery(t).height(jQuery(o).height());var s=parseInt(jQuery(t).css("max-height"),10),i=jQuery(o).height()>s?"":"hidden";jQuery(t).css("overflow",i)}},n=function(){i(this)},o=s(this);o.style.display="none",o.style.wordWrap="break-word",o.style.whiteSpace="normal",o.style.padding=jQuery(this).css("paddingTop")+" "+jQuery(this).css("paddingRight")+" "+jQuery(this).css("paddingBottom")+" "+jQuery(this).css("paddingLeft"),o.style.width=jQuery(this).css("width"),o.style.fontFamily=jQuery(this).css("font-family"),o.style.fontSize=jQuery(this).css("font-size"),o.style.lineHeight=jQuery(this).css("line-height"),this.style.overflow="hidden",this.style.minHeight=this.rows+"em",this.onkeyup=n,i(this)})},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.chat=function(t){t||(t={});var e,s=[],i=function(t){return t&&t.ecoSafe?t:"undefined"!=typeof t&&null!=t?o(t):""},n=t.safe,o=t.escape;return e=t.safe=function(t){if(t&&t.ecoSafe)return t;("undefined"==typeof t||null==t)&&(t="");var e=new String(t);return e.ecoSafe=!0,e},o||(o=t.escape=function(t){return(""+t).replace(/&/g,"&").replace(//g,">").replace(/"/g,""")}),function(){(function(){s.push('")}).call(this)}.call(t),t.safe=n,t.escape=o,s.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.customer_timeout=function(t){t||(t={});var e,s=[],i=function(t){return t&&t.ecoSafe?t:"undefined"!=typeof t&&null!=t?o(t):""},n=t.safe,o=t.escape;return e=t.safe=function(t){if(t&&t.ecoSafe)return t;("undefined"==typeof t||null==t)&&(t="");var e=new String(t);return e.ecoSafe=!0,e},o||(o=t.escape=function(t){return(""+t).replace(/&/g,"&").replace(//g,">").replace(/"/g,""")}),function(){(function(){s.push('\n
\n '),this.agent?(s.push("\n "),s.push(this.T("Since you didn't respond in the last %s minutes your conversation with
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\n
"),s.push(this.T("Start new conversation")),s.push("
\n
\n
\n \n \n \n \n \n '),s.push(this.T("Connecting")),s.push("\n
")}).call(this)}.call(t),t.safe=i,t.escape=n,s.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.message=function(t){t||(t={});var e,s=[],i=function(t){return t&&t.ecoSafe?t:"undefined"!=typeof t&&null!=t?o(t):""},n=t.safe,o=t.escape;return e=t.safe=function(t){if(t&&t.ecoSafe)return t;("undefined"==typeof t||null==t)&&(t="");var e=new String(t);return e.ecoSafe=!0,e},o||(o=t.escape=function(t){return(""+t).replace(/&/g,"&").replace(//g,">").replace(/"/g,""")}),function(){(function(){s.push('\n "),s.push(this.message),s.push("\n
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\n '),s.push(this.status),s.push("\n
\n
'),s.push(i(this.label)),s.push(" "),s.push(i(this.time)),s.push("
")}).call(this)}.call(t),t.safe=n,t.escape=o,s.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.typingIndicator=function(t){t||(t={});var e,s=[],i=t.safe,n=t.escape;return e=t.safe=function(t){if(t&&t.ecoSafe)return t;("undefined"==typeof t||null==t)&&(t="");var e=new String(t);return e.ecoSafe=!0,e},n||(n=t.escape=function(t){return(""+t).replace(/&/g,"&").replace(//g,">").replace(/"/g,""")}),function(){(function(){s.push('\n \n \n \n \n \n \n \n
')}).call(this)}.call(t),t.safe=i,t.escape=n,s.join("")},window.zammadChatTemplates||(window.zammadChatTemplates={}),
+window.zammadChatTemplates.waiting=function(t){t||(t={});var e,s=[],i=t.safe,n=t.escape;return e=t.safe=function(t){if(t&&t.ecoSafe)return t;("undefined"==typeof t||null==t)&&(t="");var e=new String(t);return e.ecoSafe=!0,e},n||(n=t.escape=function(t){return(""+t).replace(/&/g,"&").replace(//g,">").replace(/"/g,""")}),function(){(function(){s.push('\n
\n \n \n \n \n \n '),s.push(this.T("All colleagues are busy.")),s.push("
\n "),s.push(this.T("You are on waiting list position %s.",this.position)),s.push("\n
\n
\n
\n '),s.push(this.T("We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!")),s.push('\n
\n
"),s.push(this.T("Start new conversation")),s.push("
\n
\n
<%- @status %>
\ No newline at end of file
+
\ No newline at end of file