Moved to current channel api.
This commit is contained in:
parent
5852dc6d8c
commit
1d4e1310d1
9 changed files with 178 additions and 83 deletions
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@ -15,6 +15,6 @@ process emails from STDIN
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msg = ARGF.read
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process( {}, msg )
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process({}, msg)
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end
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end
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@ -6,11 +6,15 @@ class Channel::Driver::Smtp
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instance = Channel::Driver::Smtp.new
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instance.send(
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{
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host: 'some.host',
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port: 25,
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enable_starttls_auto: true, # optional
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user: 'someuser',
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password: 'somepass'
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},
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mail_attributes,
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notification
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)
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=end
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@ -1,12 +1,55 @@
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# Copyright (C) 2012-2015 Zammad Foundation, http://zammad-foundation.org/
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=begin
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fetch tweets from twitter account
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options = {
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adapter: 'twitter',
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auth: {
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consumer_key: consumer_key,
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consumer_secret: consumer_secret,
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oauth_token: armin_theo_token,
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oauth_token_secret: armin_theo_token_secret,
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},
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sync: {
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search: [
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{
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term: '#citheo42',
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group_id: 2,
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},
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{
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term: '#citheo24',
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group_id: 1,
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},
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],
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mentions: {
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group_id: 2,
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},
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direct_messages: {
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group_id: 2,
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}
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}
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}
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instance = Channel::Driver::Twitter.new
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result = instance.fetch(options, channel)
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returns
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{
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result: 'ok',
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}
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=end
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class Channel::Driver::Twitter
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def fetch (_adapter_options, channel)
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def fetch (options, channel)
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@tweet = Tweet.new(options[:auth])
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@sync = options[:sync]
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@channel = channel
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@tweet = Tweet.new(@channel[:options][:auth])
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@sync = @channel[:options][:sync]
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Rails.logger.debug 'twitter fetch started'
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@ -17,16 +60,39 @@ class Channel::Driver::Twitter
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disconnect
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Rails.logger.debug 'twitter fetch completed'
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{
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result: 'ok',
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}
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end
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def send(article, _notification = false)
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=begin
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@channel = Channel.find_by(area: 'Twitter::Account', active: true)
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@tweet = Tweet.new(@channel[:options][:auth])
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instance = Channel::Driver::Twitter.new
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instance.send(
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{
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adapter: 'twitter',
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auth: {
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consumer_key: consumer_key,
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consumer_secret: consumer_secret,
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oauth_token: armin_theo_token,
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oauth_token_secret: armin_theo_token_secret,
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},
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},
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twitter_attributes,
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notification
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)
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=end
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def send(options, article, _notification = false)
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# return if we run import mode
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return if Setting.get('import_mode')
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@tweet = Tweet.new(options[:auth])
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tweet = @tweet.from_article(article)
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disconnect
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tweet
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end
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@ -54,7 +120,7 @@ class Channel::Driver::Twitter
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break if search[:limit] && search[:limit] <= counter
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break if Ticket::Article.find_by(message_id: tweet.id)
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@tweet.to_group(tweet, search[:group_id])
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@tweet.to_group(tweet, search[:group_id], @channel)
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counter += 1
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}
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@ -74,7 +140,7 @@ class Channel::Driver::Twitter
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break if @sync[:mentions][:limit] && @sync[:mentions][:limit] <= counter
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break if Ticket::Article.find_by(message_id: tweet.id)
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@tweet.to_group(tweet, @sync[:mentions][:group_id])
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@tweet.to_group(tweet, @sync[:mentions][:group_id], @channel)
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counter += 1
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}
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@ -93,7 +159,7 @@ class Channel::Driver::Twitter
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break if @sync[:direct_messages][:limit] && @sync[:direct_messages][:limit] <= counter
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break if Ticket::Article.find_by(message_id: tweet.id)
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@tweet.to_group(tweet, @sync[:direct_messages][:group_id])
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@tweet.to_group(tweet, @sync[:direct_messages][:group_id], @channel)
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counter += 1
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}
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@ -9,7 +9,7 @@ class Channel::EmailParser
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=begin
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mail = parse( msg_as_string )
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mail = parse(msg_as_string)
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mail = {
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from: 'Some Name <some@example.com>',
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@ -60,9 +60,9 @@ class Channel::EmailParser
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=end
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def parse (msg)
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def parse(msg)
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data = {}
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mail = Mail.new( msg )
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mail = Mail.new(msg)
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# set all headers
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mail.header.fields.each { |field|
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@ -70,7 +70,7 @@ class Channel::EmailParser
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next if !field.name
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# full line, encode, ready for storage
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data[field.name.to_s.downcase.to_sym] = Encode.conv( 'utf8', field.to_s )
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data[field.name.to_s.downcase.to_sym] = Encode.conv('utf8', field.to_s)
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# if we need to access the lines by objects later again
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data[ "raw-#{field.name.downcase}".to_sym ] = field
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@ -101,11 +101,11 @@ class Channel::EmailParser
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# set extra headers
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begin
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data[:from_email] = Mail::Address.new( from ).address
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data[:from_local] = Mail::Address.new( from ).local
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data[:from_domain] = Mail::Address.new( from ).domain
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data[:from_display_name] = Mail::Address.new( from ).display_name ||
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( Mail::Address.new( from ).comments && Mail::Address.new( from ).comments[0] )
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data[:from_email] = Mail::Address.new(from).address
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data[:from_local] = Mail::Address.new(from).local
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data[:from_domain] = Mail::Address.new(from).domain
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data[:from_display_name] = Mail::Address.new(from).display_name ||
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(Mail::Address.new(from).comments && Mail::Address.new(from).comments[0])
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rescue
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data[:from_email] = from
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data[:from_local] = from
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@ -113,7 +113,7 @@ class Channel::EmailParser
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end
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# do extra decoding because we needed to use field.value
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data[:from_display_name] = Mail::Field.new( 'X-From', data[:from_display_name] ).to_s
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data[:from_display_name] = Mail::Field.new('X-From', data[:from_display_name]).to_s
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# compat headers
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data[:message_id] = data['message-id'.to_sym]
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@ -129,7 +129,7 @@ class Channel::EmailParser
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# text attachment/body exists
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if mail.text_part
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data[:body] = mail.text_part.body.decoded
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data[:body] = Encode.conv( mail.text_part.charset, data[:body] )
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data[:body] = Encode.conv(mail.text_part.charset, data[:body])
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if !data[:body].valid_encoding?
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data[:body] = data[:body].encode('utf-8', 'binary', invalid: :replace, undef: :replace, replace: '?')
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@ -142,7 +142,7 @@ class Channel::EmailParser
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if mail.html_part && mail.html_part.body
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filename = 'message.html'
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data[:body] = mail.html_part.body.to_s
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data[:body] = Encode.conv( mail.html_part.charset.to_s, data[:body] )
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data[:body] = Encode.conv(mail.html_part.charset.to_s, data[:body])
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data[:body] = data[:body].html2text.to_s.force_encoding('utf-8')
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if !data[:body].force_encoding('UTF-8').valid_encoding?
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@ -181,11 +181,11 @@ class Channel::EmailParser
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# protect process to work fine with spam emails, see test/fixtures/mail15.box
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begin
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attachs = _get_attachment( part, data[:attachments], mail )
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data[:attachments].concat( attachs )
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attachs = _get_attachment(part, data[:attachments], mail)
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data[:attachments].concat(attachs)
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rescue
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attachs = _get_attachment( part, data[:attachments], mail )
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data[:attachments].concat( attachs )
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attachs = _get_attachment(part, data[:attachments], mail)
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data[:attachments].concat(attachs)
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end
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}
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end
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@ -196,7 +196,7 @@ class Channel::EmailParser
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# text part only
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if !mail.mime_type || mail.mime_type.to_s == '' || mail.mime_type.to_s.downcase == 'text/plain'
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data[:body] = mail.body.decoded
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data[:body] = Encode.conv( mail.charset, data[:body] )
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data[:body] = Encode.conv(mail.charset, data[:body])
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if !data[:body].force_encoding('UTF-8').valid_encoding?
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data[:body] = data[:body].encode('utf-8', 'binary', invalid: :replace, undef: :replace, replace: '?')
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@ -208,7 +208,7 @@ class Channel::EmailParser
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if mail.mime_type.to_s.downcase == 'text/html'
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filename = 'message.html'
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data[:body] = mail.body.decoded
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data[:body] = Encode.conv( mail.charset, data[:body] )
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data[:body] = Encode.conv(mail.charset, data[:body])
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data[:body] = data[:body].html2text.to_s.force_encoding('utf-8')
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if !data[:body].valid_encoding?
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@ -240,9 +240,9 @@ class Channel::EmailParser
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end
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# strip not wanted chars
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data[:body].gsub!( /\n\r/, "\n" )
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data[:body].gsub!( /\r\n/, "\n" )
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data[:body].gsub!( /\r/, "\n" )
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data[:body].gsub!(/\n\r/, "\n")
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data[:body].gsub!(/\r\n/, "\n")
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data[:body].gsub!(/\r/, "\n")
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# remember original mail instance
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data[:mail_instance] = mail
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@ -250,14 +250,14 @@ class Channel::EmailParser
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data
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end
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def _get_attachment( file, attachments, mail )
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def _get_attachment(file, attachments, mail)
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# check if sub parts are available
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if !file.parts.empty?
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a = []
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file.parts.each {|p|
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attachment = _get_attachment( p, attachments, mail )
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a.concat( attachment )
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attachment = _get_attachment(p, attachments, mail)
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a.concat(attachment)
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}
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return a
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end
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@ -341,7 +341,7 @@ retrns
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=end
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def process(channel, msg)
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mail = parse( msg )
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mail = parse(msg)
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# run postmaster pre filter
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filters = {
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@ -353,7 +353,7 @@ retrns
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'1000' => Channel::Filter::Database,
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}
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# filter( channel, mail )
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# filter(channel, mail)
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filters.each {|_prio, backend|
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begin
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backend.run(channel, mail)
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@ -379,10 +379,10 @@ retrns
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# create sender
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if mail[ 'x-zammad-customer-login'.to_sym ]
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user = User.find_by( login: mail[ 'x-zammad-customer-login'.to_sym ] )
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user = User.find_by(login: mail[ 'x-zammad-customer-login'.to_sym ])
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end
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if !user
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user = User.find_by( email: mail[ 'x-zammad-customer-email'.to_sym ] || mail[:from_email] )
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user = User.find_by(email: mail[ 'x-zammad-customer-email'.to_sym ] || mail[:from_email])
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end
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if !user
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user = user_create(
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@ -422,8 +422,8 @@ retrns
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# set ticket state to open if not new
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if ticket
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state = Ticket::State.find( ticket.state_id )
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state_type = Ticket::StateType.find( state.state_type_id )
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state = Ticket::State.find(ticket.state_id)
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state_type = Ticket::StateType.find(state.state_type_id)
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# if tickte is merged, find linked ticket
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if state_type.name == 'merged'
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@ -440,16 +440,23 @@ retrns
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# create new ticket
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if !ticket
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# set attributes
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preferences = {}
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if channel[:id]
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preferences = {
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channel_id: channel[:id]
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}
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end
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ticket = Ticket.new(
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group_id: channel[:group_id] || 1,
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customer_id: user.id,
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title: mail[:subject] || '',
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state_id: Ticket::State.find_by( name: 'new' ).id,
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priority_id: Ticket::Priority.find_by( name: '2 normal' ).id,
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state_id: Ticket::State.find_by(name: 'new').id,
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priority_id: Ticket::Priority.find_by(name: '2 normal').id,
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preferences: preferences,
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)
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set_attributes_by_x_headers( ticket, 'ticket', mail )
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set_attributes_by_x_headers(ticket, 'ticket', mail)
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# create ticket
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ticket.save
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@ -460,8 +467,8 @@ retrns
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# set attributes
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article = Ticket::Article.new(
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ticket_id: ticket.id,
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type_id: Ticket::Article::Type.find_by( name: 'email' ).id,
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sender_id: Ticket::Article::Sender.find_by( name: 'Customer' ).id,
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type_id: Ticket::Article::Type.find_by(name: 'email').id,
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sender_id: Ticket::Article::Sender.find_by(name: 'Customer').id,
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body: mail[:body],
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from: mail[:from],
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to: mail[:to],
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@ -472,7 +479,7 @@ retrns
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)
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# x-headers lookup
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set_attributes_by_x_headers( article, 'article', mail )
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set_attributes_by_x_headers(article, 'article', mail)
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# create article
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article.save
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@ -511,7 +518,7 @@ retrns
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# filter( channel, mail )
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filters.each {|_prio, backend|
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begin
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backend.run( channel, mail, ticket, article, user )
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backend.run(channel, mail, ticket, article, user)
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rescue => e
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Rails.logger.error "can't run postmaster post filter #{backend}"
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Rails.logger.error e.inspect
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@ -525,11 +532,11 @@ retrns
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def user_create(data)
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# return existing
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user = User.find_by( login: data[:email].downcase )
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user = User.find_by(login: data[:email].downcase)
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return user if user
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# create new user
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roles = Role.where( name: 'Customer' )
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roles = Role.where(name: 'Customer')
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# fillup
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%w(firstname lastname).each { |item|
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@ -551,7 +558,7 @@ retrns
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user
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end
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def set_attributes_by_x_headers( item_object, header_name, mail )
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def set_attributes_by_x_headers(item_object, header_name, mail)
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# loop all x-zammad-hedaer-* headers
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item_object.attributes.each {|key, _value|
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@ -577,12 +584,12 @@ retrns
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item = assoc.class_name.constantize
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if item.respond_to?(:name)
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if item.lookup( name: mail[ header.to_sym ] )
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item_object[key] = item.lookup( name: mail[ header.to_sym ] ).id
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if item.lookup(name: mail[ header.to_sym ])
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item_object[key] = item.lookup(name: mail[ header.to_sym ]).id
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end
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elsif item.respond_to?(:login)
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if item.lookup( login: mail[ header.to_sym ] )
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item_object[key] = item.lookup( login: mail[ header.to_sym ] ).id
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if item.lookup(login: mail[ header.to_sym ])
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item_object[key] = item.lookup(login: mail[ header.to_sym ]).id
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end
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end
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}
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@ -12,22 +12,27 @@ class Observer::Ticket::Article::CommunicateTwitter < ActiveRecord::Observer
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return if Setting.get('import_mode')
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# if sender is customer, do not communication
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sender = Ticket::Article::Sender.lookup( id: record.sender_id )
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sender = Ticket::Article::Sender.lookup(id: record.sender_id)
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return if sender.nil?
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return if sender['name'] == 'Customer'
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# only apply on tweets
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type = Ticket::Article::Type.lookup( id: record.type_id )
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return if type['name'] !~ /\Atwitter/
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type = Ticket::Article::Type.lookup(id: record.type_id)
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return if type['name'] !~ /\Atwitter/i
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twitter = Channel::Driver::Twitter.new
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tweet = twitter.send({
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ticket = Ticket.lookup(id: record.ticket_id)
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fail "Can't find ticket.preferences for Ticket.find(#{record.ticket_id})" if !ticket.preferences
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fail "Can't find ticket.preferences['channel_id'] for Ticket.find(#{record.ticket_id})" if !ticket.preferences['channel_id']
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channel = Channel.lookup(id: ticket.preferences['channel_id'])
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fail "Channel.find(#{channel.id}) isn't a twitter channel!" if channel.options[:adapter] !~ /\Atwitter/i
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tweet = channel.deliver(
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type: type['name'],
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to: record.to,
|
||||
body: record.body,
|
||||
in_reply_to: record.in_reply_to
|
||||
})
|
||||
)
|
||||
record.message_id = tweet.id
|
||||
record.save
|
||||
end
|
||||
|
||||
end
|
||||
|
|
|
@ -14,6 +14,7 @@ class Ticket < ApplicationModel
|
|||
include Ticket::SearchIndex
|
||||
extend Ticket::Search
|
||||
|
||||
store :preferences
|
||||
before_create :check_generate, :check_defaults, :check_title
|
||||
before_update :check_defaults, :check_title, :reset_pending_time
|
||||
before_destroy :destroy_dependencies
|
||||
|
|
5
db/migrate/20151213000001_update_ticket_preferences.rb
Normal file
5
db/migrate/20151213000001_update_ticket_preferences.rb
Normal file
|
@ -0,0 +1,5 @@
|
|||
class UpdateTicketPreferences < ActiveRecord::Migration
|
||||
def up
|
||||
add_column :tickets, :preferences, :text, limit: 500.kilobytes + 1, null: true
|
||||
end
|
||||
end
|
15
lib/tweet.rb
15
lib/tweet.rb
|
@ -86,7 +86,7 @@ class Tweet
|
|||
user
|
||||
end
|
||||
|
||||
def to_ticket(tweet, user, group_id)
|
||||
def to_ticket(tweet, user, group_id, channel)
|
||||
|
||||
Rails.logger.debug 'Create ticket from tweet...'
|
||||
Rails.logger.debug tweet.inspect
|
||||
|
@ -118,6 +118,9 @@ class Tweet
|
|||
group_id: group_id,
|
||||
state_id: Ticket::State.find_by(name: 'new').id,
|
||||
priority_id: Ticket::Priority.find_by(name: '2 normal').id,
|
||||
preferences: {
|
||||
channel_id: channel.id
|
||||
},
|
||||
)
|
||||
end
|
||||
|
||||
|
@ -164,7 +167,7 @@ class Tweet
|
|||
)
|
||||
end
|
||||
|
||||
def to_group(tweet, group_id)
|
||||
def to_group(tweet, group_id, channel)
|
||||
|
||||
Rails.logger.debug 'import tweet'
|
||||
|
||||
|
@ -177,19 +180,19 @@ class Tweet
|
|||
# check if parent exists
|
||||
user = to_user(tweet)
|
||||
if tweet.class == Twitter::DirectMessage
|
||||
ticket = to_ticket(tweet, user, group_id)
|
||||
ticket = to_ticket(tweet, user, group_id, channel)
|
||||
to_article(tweet, user, ticket)
|
||||
elsif tweet.class == Twitter::Tweet
|
||||
if tweet.in_reply_to_status_id
|
||||
if tweet.in_reply_to_status_id && tweet.in_reply_to_status_id.to_s != ''
|
||||
existing_article = Ticket::Article.find_by(message_id: tweet.in_reply_to_status_id)
|
||||
if existing_article
|
||||
ticket = existing_article.ticket
|
||||
else
|
||||
parent_tweet = @client.status(tweet.in_reply_to_status_id)
|
||||
ticket = to_group(parent_tweet, group_id)
|
||||
ticket = to_group(parent_tweet, group_id, channel)
|
||||
end
|
||||
else
|
||||
ticket = to_ticket(tweet, user, group_id)
|
||||
ticket = to_ticket(tweet, user, group_id, channel)
|
||||
end
|
||||
to_article(tweet, user, ticket)
|
||||
else
|
||||
|
|
|
@ -48,7 +48,7 @@ class TwitterTest < ActiveSupport::TestCase
|
|||
# add channel
|
||||
current = Channel.where(area: 'Twitter::Account')
|
||||
current.each(&:destroy)
|
||||
Channel.create(
|
||||
channel = Channel.create(
|
||||
area: 'Twitter::Account',
|
||||
options: {
|
||||
adapter: 'twitter',
|
||||
|
@ -93,6 +93,9 @@ class TwitterTest < ActiveSupport::TestCase
|
|||
group_id: 2,
|
||||
state: Ticket::State.find_by(name: 'new'),
|
||||
priority: Ticket::Priority.find_by(name: '2 normal'),
|
||||
preferences: {
|
||||
channel_id: channel.id,
|
||||
},
|
||||
updated_by_id: 1,
|
||||
created_by_id: 1,
|
||||
)
|
||||
|
@ -173,7 +176,7 @@ class TwitterTest < ActiveSupport::TestCase
|
|||
tweet = client.update(
|
||||
text,
|
||||
)
|
||||
sleep 10
|
||||
sleep 15
|
||||
|
||||
# fetch check system account
|
||||
article = nil
|
||||
|
@ -243,7 +246,7 @@ class TwitterTest < ActiveSupport::TestCase
|
|||
text,
|
||||
)
|
||||
assert(dm, "dm with ##{hash} created")
|
||||
sleep 10
|
||||
sleep 15
|
||||
|
||||
# fetch check system account
|
||||
article = nil
|
||||
|
@ -288,7 +291,7 @@ class TwitterTest < ActiveSupport::TestCase
|
|||
text,
|
||||
)
|
||||
assert(dm, "second dm with ##{hash} created")
|
||||
sleep 10
|
||||
sleep 15
|
||||
|
||||
# fetch check system account
|
||||
article = nil
|
||||
|
@ -321,6 +324,7 @@ class TwitterTest < ActiveSupport::TestCase
|
|||
text,
|
||||
)
|
||||
assert(dm, "third dm with ##{hash} created")
|
||||
sleep 15
|
||||
|
||||
# fetch check system account
|
||||
article = nil
|
||||
|
|
Loading…
Reference in a new issue