Added online notification feature.

app/assets/javascripts/app/controllers/_application_controller.js.coffee

@@ -387,6 +387,26 @@ class App.Controller extends Spine.Controller
       processData: true
     )
 
+  prepareForObjectList: (items) ->
+    for item in items
+
+      item.link  = ''
+      item.title = '???'
+
+      # convert backend name space to local name space
+      item.object = item.object.replace("::", '')
+
+      # lookup real data
+      if App[item.object]
+        object            = App[item.object].find( item.o_id )
+        item.link         = object.uiUrl()
+        item.title        = object.displayName()
+        item.object_name  = object.objectDisplayName()
+        item.cssIcon      = object.iconActivity( @Session.all() )
+
+      item.created_by = App.User.retrieve( item.created_by_id )
+    items
+
   ws_send: (data) ->
     App.Event.trigger( 'ws:send', JSON.stringify(data) )
 

app/assets/javascripts/app/controllers/_dashboard/activity_stream.js.coffee

@@ -38,24 +38,7 @@ class App.DashboardActivityStream extends App.Controller
     @render(items)
 
   render: (items) ->
-
+    items = @prepareForObjectList(items)
-    for item in items
-
-      item.link  = ''
-      item.title = '???'
-
-      # convert backend name space to local name space
-      item.object = item.object.replace("::", '')
-
-      # lookup real data
-      if App[item.object]
-        object            = App[item.object].find( item.o_id )
-        item.link         = object.uiUrl()
-        item.title        = object.displayName()
-        item.object_name  = object.objectDisplayName()
-        item.cssIcon      = object.iconActivity( @Session.all() )
-
-      item.created_by = App.User.retrieve( item.created_by_id )
 
     html = App.view('dashboard/activity_stream')(
       head: 'Activity Stream',

app/assets/javascripts/app/controllers/navigation.js.coffee

@@ -216,6 +216,10 @@ class App.Navigation extends App.Controller
       @delay( searchFunction, 220, 'search' )
     )
 
+    new App.OnlineNotificationWidget(
+      el: @el
+    )
+
     @taskbar = new App.TaskbarWidget( el: @el.find('.tasks') )
 
   emptySearch: (event) =>
@@ -318,8 +322,6 @@ class App.Navigation extends App.Controller
 
     App.Store.write( 'update_recent_viewed', data )
 
-    items = data.recent_viewed
-
     # load assets
     App.Collection.loadAssets( data.assets )
 
@@ -332,6 +334,8 @@ class App.Navigation extends App.Controller
           delete NavBarRight[key]
 
     # add new views
+    items = data.recent_viewed
+    items = @prepareForObjectList(items)
     prio = 8000
     for item in items
       divider   = false
@@ -340,21 +344,6 @@ class App.Navigation extends App.Controller
         divider   = true
         navheader = 'Recent Viewed'
 
-      item.link  = ''
-      item.title = '???'
-
-      # convert backend name space to local name space
-      item.object = item.object.replace("::", '')
-
-      # lookup real data
-      if App[item.object]
-        object           = App[item.object].find( item.o_id )
-        item.link        = object.uiUrl()
-        item.title       = object.displayName()
-        item.object_name = object.objectDisplayName()
-
-      item.created_by = App.User.find( item.created_by_id )
-
       prio++
       NavBarRight['RecendViewed::' + item.o_id + item.object + '-' + prio ] = {
         prio:      prio

app/assets/javascripts/app/controllers/organization_zoom.js.coffee

@@ -27,6 +27,7 @@ class App.OrganizationZoom extends App.Controller
     '#organization/zoom/' + @organization_id
 
   activate: =>
+    App.OnlineNotification.seen( 'Organization', @organization_id )
     @navupdate '#'
 
   changed: =>

app/assets/javascripts/app/controllers/ticket_zoom.js.coffee

@@ -53,6 +53,7 @@ class App.TicketZoom extends App.Controller
     '#ticket/zoom/' + @ticket_id
 
   activate: =>
+    App.OnlineNotification.seen( 'Ticket', @ticket_id )
     @navupdate '#'
 
   changed: =>

app/assets/javascripts/app/controllers/user_zoom.js.coffee

@@ -27,6 +27,7 @@ class App.UserZoom extends App.Controller
     '#user/zoom/' + @user_id
 
   activate: =>
+    App.OnlineNotification.seen( 'User', @user_id )
     @navupdate '#'
 
   changed: =>

app/assets/javascripts/app/controllers/widget/online_notification.js.coffee

@@ -0,0 +1,85 @@
+class App.OnlineNotificationWidget extends App.Controller
+  constructor: ->
+    super
+
+    @bind 'OnlineNotification::changed', =>
+      @fetch()
+
+    # rebuild widget on auth
+    @bind 'auth', (user) =>
+      if !user
+        @el.find('activity-counter').html('')
+      else
+        if !@access()
+          @el.find('activity-counter').html('')
+          return
+        @start()
+
+    if @access()
+      @start()
+
+    @start()
+    @subscribeId = App.OnlineNotification.subscribe( @start )
+
+  release: =>
+    @stop()
+    App.Model.unsubscribe( @subscribeId )
+
+  access: ->
+    return false if _.isEmpty( @Session.all() )
+    return true if @isRole('Agent')
+    return true if @isRole('Admin')
+    return false
+
+  counterUpdate: (count) =>
+    console.log('counter update', count)
+    if !count
+      @el.find('.activity-counter').remove()
+      return
+
+    if @el.find('.logo .activity-counter')[0]
+      @el.find('.logo .activity-counter').html(count)
+    else
+      @el.find('.logo').append('<div class="activity-counter">' + count.toString() + '</div>')
+
+  stop: =>
+    @counterUpdate(0)
+    @el.find('.logo').popover('destroy')
+
+  start: =>
+    @stop()
+
+    # show popover
+    items = App.OnlineNotification.search(sortBy: 'created_at', order: 'DESC' )
+    counter = 0
+    for item in items
+      if !item.seen
+        counter = counter + 1
+    @counterUpdate(counter)
+
+    items = @prepareForObjectList(items)
+
+    @el.find('.logo').popover(
+      trigger:    'click'
+      container:  'body'
+      html:       true
+      delay:      { show: 100, hide: 0 }
+      placement:  'right'
+      title: ->
+        App.i18n.translateInline( 'Notifications' ) + " <span>#{counter}</span>"
+      content: ->
+        # insert data
+        App.view('widget/online_notification')(
+          items: items
+        )
+    ).on('shown.bs.popover', =>
+      # show frontend times
+      @frontendTimeUpdate()
+    )
+
+
+  fetch: =>
+    load = (items) =>
+      App.OnlineNotification.refresh(items)
+      @start()
+    App.OnlineNotification.fetchFull(load)

app/assets/javascripts/app/models/_application_model.js.coffee

@@ -382,6 +382,37 @@ class App.Model extends Spine.Model
       if @SUBSCRIPTION_COLLECTION[subscribeId]
         delete @SUBSCRIPTION_COLLECTION[subscribeId]
 
+  ###
+
+  fetch full collection (with assets)
+
+  App.Model.fetchFull( @callback )
+
+  ###
+  @fetchFull: (callback) ->
+    url = "#{@url}/?full=true"
+
+    App.Ajax.request(
+      type:  'GET'
+      url:   url
+      processData: true,
+      success: (data, status, xhr) =>
+
+        # full / load assets
+        if data.assets
+          App.Collection.loadAssets( data.assets )
+
+        # find / load object
+        else
+          App[ @className ].refresh( data )
+
+        # execute callbacks
+        callback(data.stream)
+
+      error: (xhr, statusText, error) =>
+        console.log(statusText, error)
+    )
+
   @_bindsEmpty: ->
     if @SUBSCRIPTION_ITEM
       for id, keys of @SUBSCRIPTION_ITEM

app/assets/javascripts/app/models/online_notification.js.coffee

@@ -0,0 +1,18 @@
+class App.OnlineNotification extends App.Model
+  @configure 'OnlineNotification', 'name', 'seen'
+  @extend Spine.Model.Ajax
+  @url: @apiPath + '/online_notifications'
+
+  ###
+
+  App.OnlineNotification.seen( 'Ticket', 123 )
+
+  ###
+
+  @seen: (object, o_id) ->
+    notifications = App.OnlineNotification.all()
+    for notification in notifications
+      if notification.object is object && notification.o_id.toString() is o_id.toString()
+        if notification.seen isnt true
+          notification.seen = true
+          notification.save()

app/assets/javascripts/app/views/navigation.jst.eco

@@ -5,9 +5,7 @@
       <div class="close icon"></div>
     </div>
   </div>
-  <div class="logo" title="<%- @C( 'product_name' ) %>">
+  <div class="logo" title="<%- @C( 'product_name' ) %>"></div>
-    <div class="activity-counter">12</div>
-  </div>
   <ul id="global-search-result" class="custom-dropdown-menu" role="menu">
   </ul>
 </form>

app/assets/javascripts/app/views/widget/online_notification.jst.eco

@@ -0,0 +1,15 @@
+<% for item in @items: %>
+<div class="activity-entry horizontal">
+  <a class="activity-avatar" href="<%- item.created_by.uiUrl() %>">
+    <span class="avatar" style="background-image: url(<%- item.created_by.imageUrl %>)"></span>
+  </a>
+  <a href="<%- item.link %>" class="activity-body flex horizontal">
+    <span class="activity-message flex">
+      <span class="activity-text <% if item.seen: %>inactive<% end %>">
+        <%= item.created_by.displayName() %> <%- @T( item.type ) %> <%- @T( item.object_name ) %><% if item.title: %> (<%= item.title %>)<% end %>
+      </span>
+      <span class="activity-time <% if item.seen: %>inactive<% end %> humanTimeFromNow" data-time="<%- item.created_at %>">?</span>
+    </span>
+  </a>
+</div>
+<% end %>

app/controllers/online_notifications_controller.rb

@@ -0,0 +1,91 @@
+# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
+
+class OnlineNotificationsController < ApplicationController
+  before_filter :authentication_check
+
+=begin
+
+Format:
+JSON
+
+Example:
+{
+  "id":1,
+  "name":"some template",
+  "user_id": null,
+  "options":{"a":1,"b":2},
+  "updated_at":"2012-09-14T17:51:53Z",
+  "created_at":"2012-09-14T17:51:53Z",
+  "updated_by_id":2.
+  "created_by_id":2,
+}
+
+=end
+
+=begin
+
+Resource:
+GET /api/v1/templates.json
+
+Response:
+[
+  {
+    "id": 1,
+    "name": "some_name1",
+    ...
+  },
+  {
+    "id": 2,
+    "name": "some_name2",
+    ...
+  }
+]
+
+Test:
+curl http://localhost/api/v1/online_notifications.json -v -u #{login}:#{password}
+
+=end
+
+  def index
+    if params[:full]
+      render :json => OnlineNotification.list_full(current_user, 50)
+      return
+    end
+
+    notifications = OnlineNotification.list(current_user, 50)
+    model_index_render_result(notifications)
+  end
+
+=begin
+
+Resource:
+PUT /api/v1/online_notifications/{id}
+
+Payload:
+{
+  "name": "some name",
+  "options":{"a":1,"b":2},
+}
+
+Response:
+{
+  "id": 1,
+  "name": "some_name",
+  ...
+}
+
+Test:
+curl http://localhost/api/v1/online_notifications -v -u #{login}:#{password} -H "Content-Type: application/json" -X PUT -d '{"name": "some_name","active": true, "note": "some note"}'
+
+=end
+
+  def update
+    notification = OnlineNotification.find(params[:id])
+    if notification.user_id != current_user.id
+      response_access_deny
+      return
+    end
+    model_update_render(OnlineNotification, params)
+  end
+
+end

app/models/observer/ticket/notification.rb

@@ -65,7 +65,8 @@ class Observer::Ticket::Notification < ActiveRecord::Observer
             '
           },
           ticket,
-          article
+          article,
+          'new ticket'
         )
       end
 
@@ -96,7 +97,8 @@ class Observer::Ticket::Notification < ActiveRecord::Observer
             '
           },
           ticket,
-          article
+          article,
+          'new ticket'
         )
       end
 
@@ -131,7 +133,8 @@ class Observer::Ticket::Notification < ActiveRecord::Observer
               '
             },
             ticket,
-            article
+            article,
+            'follow up'
           )
         end
 
@@ -160,14 +163,15 @@ class Observer::Ticket::Notification < ActiveRecord::Observer
               '
             },
             ticket,
-            article
+            article,
+            'follow up',
           )
         end
       end
     }
   end
 
-  def self.send_notify(data, ticket, article)
+  def self.send_notify(data, ticket, article, type)
 
     # find recipients
     recipients = []
@@ -202,6 +206,16 @@ class Observer::Ticket::Notification < ActiveRecord::Observer
     recipient_list = ''
     notification_subject = ''
     recipients.each do |user|
+
+      OnlineNotification.add(
+        :type             => type,
+        :object           => 'Ticket',
+        :o_id             => ticket.id,
+        :seen             => false,
+        :created_by_id    => UserInfo.current_user_id || 1,
+        :user_id          => user.id,
+      )
+
       next if !user.email || user.email == ''
 
       # add recipient_list

app/models/online_notification.rb

@@ -0,0 +1,144 @@
+# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
+
+class OnlineNotification < ApplicationModel
+  belongs_to :type_lookup,     :class_name => 'TypeLookup'
+  belongs_to :object_lookup,   :class_name => 'ObjectLookup'
+
+  after_create    :notify_clients_after_change
+  after_update    :notify_clients_after_change
+  after_destroy   :notify_clients_after_change
+
+=begin
+
+add a new online notification for this user
+
+  OnlineNotification.add(
+    :type             => 'Assigned to you',
+    :object           => 'Ticket',
+    :o_id             => ticket.id,
+    :seen             => false,
+    :created_by_id    => 1,
+    :user_id          => 2,
+  )
+
+=end
+
+  def self.add(data)
+
+    # lookups
+    if data[:type]
+      type_id = TypeLookup.by_name( data[:type] )
+    end
+    if data[:object]
+      object_id = ObjectLookup.by_name( data[:object] )
+    end
+
+    record = {
+      :o_id               => data[:o_id],
+      :object_lookup_id   => object_id,
+      :type_lookup_id     => type_id,
+      :seen               => data[:seen],
+      :user_id            => data[:user_id],
+      :created_by_id      => data[:created_by_id]
+    }
+
+    OnlineNotification.create(record)
+  end
+
+=begin
+
+add a new online notification for this user
+
+  OnlineNotification.add(
+    :type             => 'Assigned to you',
+    :object           => 'Ticket',
+    :o_id             => ticket.id,
+    :seen             => 1,
+    :created_by_id    => 1,
+    :user_id          => 2,
+  )
+
+=end
+
+  def self.seen(data)
+    notification = OnlineNotification.find(data[:id])
+    notification.seen = true
+    notification.save
+  end
+
+=begin
+
+remove whole online notifications of an object
+
+  OnlineNotification.remove( 'Ticket', 123 )
+
+=end
+
+  def self.remove( object_name, o_id )
+    object_id = ObjectLookup.by_name( object_name )
+    OnlineNotification.where(
+      :object_lookup_id  => object_id,
+      :o_id              => o_id,
+    ).destroy_all
+  end
+
+=begin
+
+return all online notifications of an user
+
+  notifications = OnlineNotification.list( user )
+
+=end
+
+  def self.list(user,limit)
+
+    notifications = OnlineNotification.where(:user_id => user.id).
+      order( 'created_at DESC, id DESC' ).
+      limit( limit )
+    list = []
+    notifications.each do |item|
+      data = item.attributes
+      data['object']  = ObjectLookup.by_id( data['object_lookup_id'] )
+      data['type']    = TypeLookup.by_id( data['type_lookup_id'] )
+      data.delete('object_lookup_id')
+      data.delete('type_lookup_id')
+      list.push data
+    end
+    list
+  end
+
+=begin
+
+return all online notifications of an user with assets
+
+  OnlineNotification.list_full( user )
+
+returns:
+
+  list = {
+    :stream => notifications,
+    :assets => assets
+  }
+
+=end
+
+  def self.list_full(user,limit)
+
+    notifications = OnlineNotification.list(user, limit)
+    assets = ApplicationModel.assets_of_object_list(notifications)
+    return {
+      :stream => notifications,
+      :assets => assets
+    }
+  end
+
+  def notify_clients_after_change
+
+    puts "#{ self.class.name } changed " + self.created_at.to_s
+    Sessions.broadcast(
+      :event => 'OnlineNotification::changed',
+      :data => {}
+    )
+  end
+
+end

config/routes/online_notification.rb

@@ -0,0 +1,8 @@
+Zammad::Application.routes.draw do
+  api_path = Rails.configuration.api_path
+
+  # groups
+  match api_path + '/online_notifications',             :to => 'online_notifications#index',  :via => :get
+  match api_path + '/online_notifications/:id',         :to => 'online_notifications#update', :via => :put
+
+end

db/migrate/20130201071513_create_sla.rb

@@ -17,4 +17,4 @@ class CreateSla < ActiveRecord::Migration
 
   def down
   end
-end
+end

db/migrate/20140824000002_create_online_notification.rb

@@ -0,0 +1,17 @@
+class CreateOnlineNotification < ActiveRecord::Migration
+  def up
+    create_table :online_notifications do |t|
+      t.column :o_id,               :integer,                 :null => false
+      t.column :object_lookup_id,   :integer,                 :null => false
+      t.column :type_lookup_id,     :integer,                 :null => false
+      t.column :user_id,            :integer,                 :null => false
+      t.column :seen,               :boolean,                 :null => false, :default => false
+      t.column :created_by_id,      :integer,                 :null => false
+      t.timestamps
+    end
+    add_index :online_notifications, [:user_id]
+  end
+
+  def down
+  end
+end