Refactoring: Automatic RSpec VCR cassette name helper

This commit was prepared to support upcoming additions to the test suite
(specifically, better coverage for existing Twitter functionality).

These upcoming changes will depend heavily on VCR.[0]
(VCR is a Ruby gem that makes it easier to write and run tests
that call out to external services over HTTP
by "recording" HTTP transactions to a YAML file
and "replaying" them later.)

VCR is widely-used (4600 GitHub stars), but its API is a little clumsy--
You have to manually specify the name of a "cassette" file every time:

    it 'does something' do
      VCR.use_cassette('path/to/cassette') do
        ...
      end
    end

This commit adds an RSpec metadata config option
as a shorthand for the syntax above:

    it 'does something', :use_vcr do
      ...
    end

This config option automatically generates a cassette filename
based on the description of the example it's applied to.

=== Analysis of alternative approaches

Ideally, these auto-generated cassette filenames should be unique:
if filenames collide, multiple examples will share the same cassette.

A first attempt generated names based on `example.full_description`,
but that led to errors:

    Errno::ENAMETOOLONG:
      File name too long @ rb_sysopen - /opt/zammad/test/data/vcr_cassettes/models/ticket/article/ticket_article_callbacks_observers_async_transactions_-_auto-setting_of_outgoing_twitter_article_attributes_via_bg_jobs_when_the_original_channel_specified_in_ticket_preferences_was_deleted_but_a_new_one_with_the_same_screen_name_exists_sets_appropriate_status_attributes_on_the_new_channel.yml

Another idea was to use MD5 digests of the above,
but in fact both of these approaches share another problem:
even minor changes to the description could break tests
(unless the committer remembers to rename the cassette file to match):
an altered description means VCR will record a new cassette file
instead of replaying from the original.

(Normally, this would only slow down the test instead of breaking it,
but sometimes we modify tests and cassettes after recording them
to hide sensitive data like API keys or login credentials.)

The approach taken by this commit was to use partial descriptions,
combining the parent `describe`/`context` label with the `it` label.
This does not guarantee uniqueness--
even in the present refactoring, it produced a filename collision--
but it's a good middle ground.

[0]: https://relishapp.com/vcr/vcr/docs

spec/lib/import/exchange/folder_spec.rb

@@ -3,7 +3,7 @@ require 'rails_helper'
 RSpec.describe Import::Exchange::Folder do
   # see https://github.com/zammad/zammad/issues/2152
 
-  describe '#display_path (#2152)' do
+  describe '#display_path (#2152)', :use_vcr do
     let(:subject)            { described_class.new(ews_connection) }
     let(:ews_connection)     { Viewpoint::EWSClient.new(endpoint, user, pass) }
     let(:endpoint)           { 'https://exchange.example.com/EWS/Exchange.asmx' }
@@ -12,11 +12,6 @@ RSpec.describe Import::Exchange::Folder do
     let(:grandchild_of_root) { ews_connection.get_folder_by_name('Inbox') }
     let(:child_of_root)      { ews_connection.get_folder(grandchild_of_root.parent_folder_id) }
 
-    around do |example|
-      cassette_name = example.description.gsub(/[^0-9A-Za-z.\-]+/, '_')
-      VCR.use_cassette("lib/import/exchange/folder/#{cassette_name}") { example.run }
-    end
-
     context 'when server returns valid UTF-8' do
       context 'and target folder is in root directory' do
         it 'returns the display name of the folder' do

spec/models/channel_spec.rb

@@ -1,17 +1,11 @@
 require 'rails_helper'
 
 RSpec.describe Channel do
-  describe '#fetch' do
-    around do |example|
-      VCR.use_cassette(cassette, match_requests_on: %i[method uri oauth_headers]) { example.run }
-    end
-
+  describe '#fetch', use_vcr: :with_oauth_headers do
     context 'for Twitter driver' do
       subject(:twitter_channel) { create(:twitter_channel) }
 
       context 'with invalid token' do
-        let(:cassette) { 'models/channel/driver/twitter/fetch_channel_invalid' }
-
         it 'returns false' do
           expect(twitter_channel.fetch(true)).to be(false)
         end
@@ -30,8 +24,6 @@ RSpec.describe Channel do
       end
 
       context 'with valid token' do
-        let(:cassette) { 'models/channel/driver/twitter/fetch_channel_valid' }
-
         it 'returns true' do
           expect(twitter_channel.fetch(true)).to be(true)
         end

spec/models/ticket/article_spec.rb

@@ -299,20 +299,11 @@ RSpec.describe Ticket::Article, type: :model do
       end
     end
 
-    describe 'Auto-setting of outgoing Twitter article attributes (via bg jobs):' do
+    describe 'Auto-setting of outgoing Twitter article attributes (via bg jobs):', use_vcr: :with_oauth_headers do
       subject!(:twitter_article) { create(:twitter_article, sender_name: 'Agent') }
 
       let(:channel) { Channel.find(twitter_article.ticket.preferences[:channel_id]) }
-
-      let(:run_bg_jobs) do
-        lambda do
-          VCR.use_cassette(cassette, match_requests_on: %i[method uri oauth_headers]) do
-            Scheduler.worker(true)
-          end
-        end
-      end
-
-      let(:cassette) { 'models/channel/driver/twitter/article_to_tweet' }
+      let(:run_bg_jobs) { -> { Scheduler.worker(true) } }
 
       it 'sets #from to sender’s Twitter handle' do
         expect(&run_bg_jobs)
@@ -382,7 +373,6 @@ RSpec.describe Ticket::Article, type: :model do
 
       context 'when the original channel (specified in ticket.preferences) was deleted' do
         context 'but a new one with the same screen_name exists' do
-          let(:cassette)    { 'models/channel/driver/twitter/article_to_tweet_channel_replace' }
           let(:new_channel) { create(:twitter_channel) }
 
           before do

spec/requests/external_credentials_spec.rb

@@ -89,10 +89,8 @@ RSpec.describe 'External Credentials', type: :request do
           end
 
           context 'with invalid credentials, via request params' do
-            it 'returns 200 with remote (Facebook auth) error' do
-              VCR.use_cassette('request/external_credentials/facebook/app_verify_invalid_credentials_with_not_created') do
-                post '/api/v1/external_credentials/facebook/app_verify', params: invalid_credentials, as: :json
-              end
+            it 'returns 200 with remote (Facebook auth) error', :use_vcr do
+              post '/api/v1/external_credentials/facebook/app_verify', params: invalid_credentials, as: :json
 
               expect(response).to have_http_status(:ok)
               expect(json_response).to include('error' => 'type: OAuthException, code: 101, message: Error validating application. Cannot get application info due to a system error. [HTTP 400]')
@@ -102,10 +100,8 @@ RSpec.describe 'External Credentials', type: :request do
           context 'with invalid credentials, via ExternalCredential record' do
             before { create(:facebook_credential, credentials: invalid_credentials) }
 
-            it 'returns 200 with remote (Facebook auth) error' do
-              VCR.use_cassette('request/external_credentials/facebook/app_verify_invalid_credentials_with_created') do
-                post '/api/v1/external_credentials/facebook/app_verify', as: :json
-              end
+            it 'returns 200 with remote (Facebook auth) error', :use_vcr do
+              post '/api/v1/external_credentials/facebook/app_verify', as: :json
 
               expect(response).to have_http_status(:ok)
               expect(json_response).to include('error' => 'type: OAuthException, code: 101, message: Error validating application. Cannot get application info due to a system error. [HTTP 400]')
@@ -137,10 +133,8 @@ RSpec.describe 'External Credentials', type: :request do
           context 'with invalid credentials, via ExternalCredential record' do
             before { create(:facebook_credential, credentials: invalid_credentials) }
 
-            it 'returns 500 with remote (Facebook auth) error' do
-              VCR.use_cassette('request/external_credentials/facebook/link_account_with_invalid_credential') do
-                get '/api/v1/external_credentials/facebook/link_account', as: :json
-              end
+            it 'returns 500 with remote (Facebook auth) error', :use_vcr do
+              get '/api/v1/external_credentials/facebook/link_account', as: :json
 
               expect(response).to have_http_status(:internal_server_error)
               expect(json_response).to include('error' => 'type: OAuthException, code: 101, message: Error validating application. Cannot get application info due to a system error. [HTTP 400]')
@@ -172,10 +166,8 @@ RSpec.describe 'External Credentials', type: :request do
           context 'with invalid credentials, via ExternalCredential record' do
             before { create(:facebook_credential, credentials: invalid_credentials) }
 
-            it 'returns 500 with remote (Facebook auth) error' do
-              VCR.use_cassette('request/external_credentials/facebook/callback_invalid_credentials') do
-                get '/api/v1/external_credentials/facebook/callback', as: :json
-              end
+            it 'returns 500 with remote (Facebook auth) error', :use_vcr do
+              get '/api/v1/external_credentials/facebook/callback', as: :json
 
               expect(response).to have_http_status(:internal_server_error)
               expect(json_response).to include('error' => 'type: OAuthException, code: 101, message: Error validating application. Cannot get application info due to a system error. [HTTP 400]')
@@ -212,10 +204,8 @@ RSpec.describe 'External Credentials', type: :request do
           end
 
           context 'with invalid credentials, via request params' do
-            it 'returns 200 with remote (Twitter auth) error' do
-              VCR.use_cassette('request/external_credentials/twitter/app_verify_invalid_credentials_with_not_created') do
-                post '/api/v1/external_credentials/twitter/app_verify', params: invalid_credentials, as: :json
-              end
+            it 'returns 200 with remote (Twitter auth) error', :use_vcr do
+              post '/api/v1/external_credentials/twitter/app_verify', params: invalid_credentials, as: :json
 
               expect(response).to have_http_status(:ok)
               expect(json_response).to include('error' => '401 Authorization Required')
@@ -225,10 +215,8 @@ RSpec.describe 'External Credentials', type: :request do
           context 'with invalid credentials, via existing ExternalCredential record' do
             before { create(:twitter_credential, credentials: invalid_credentials) }
 
-            it 'returns 200 with remote (Twitter auth) error' do
-              VCR.use_cassette('request/external_credentials/twitter/app_verify_invalid_credentials_with_created') do
-                post '/api/v1/external_credentials/twitter/app_verify', as: :json
-              end
+            it 'returns 200 with remote (Twitter auth) error', :use_vcr do
+              post '/api/v1/external_credentials/twitter/app_verify', as: :json
 
               expect(response).to have_http_status(:ok)
               expect(json_response).to include('error' => '401 Authorization Required')
@@ -260,10 +248,8 @@ RSpec.describe 'External Credentials', type: :request do
           context 'with invalid credentials, via ExternalCredential record' do
             before { create(:twitter_credential, credentials: invalid_credentials) }
 
-            it 'returns 500 with remote (Twitter auth) error' do
-              VCR.use_cassette('request/external_credentials/twitter/link_account_with_invalid_credential') do
-                get '/api/v1/external_credentials/twitter/link_account', as: :json
-              end
+            it 'returns 500 with remote (Twitter auth) error', :use_vcr do
+              get '/api/v1/external_credentials/twitter/link_account', as: :json
 
               expect(response).to have_http_status(:internal_server_error)
               expect(json_response).to include('error' => '401 Authorization Required')

spec/support/vcr.rb

@@ -19,3 +19,21 @@ VCR.configure do |config|
         r2.headers['Authorization']&.map(&without_onetime_oauth_params)
   end
 end
+
+RSpec.configure do |config|
+  config.around(:each, use_vcr: true) do |example|
+    spec_path       = Pathname.new(example.file_path).realpath
+    cassette_path   = spec_path.relative_path_from(Rails.root.join('spec')).sub(/_spec\.rb$/, '')
+    cassette_name   = "#{example.example_group.description} #{example.description}".gsub(/[^0-9A-Za-z.\-]+/, '_').downcase
+    request_profile = case example.metadata[:use_vcr]
+                      when true
+                        %i[method uri]
+                      when :with_oauth_headers
+                        %i[method uri oauth_headers]
+                      end
+
+    VCR.use_cassette(cassette_path.join(cassette_name), match_requests_on: request_profile) do
+      example.run
+    end
+  end
+end

test/data/vcr_cassettes/models/channel/with_invalid_token_sets_error_nil_status_attributes.yml

@@ -0,0 +1,51 @@
+---
+http_interactions:
+- request:
+    method: get
+    uri: https://api.twitter.com/1.1/search/tweets.json?count=100&q=zammad&result_type=mixed
+    body:
+      encoding: UTF-8
+      string: ''
+    headers:
+      User-Agent:
+      - TwitterRubyGem/6.2.0
+      Authorization:
+      - OAuth oauth_consumer_key="some", oauth_nonce="b5b77e1667355db2efc64e178b8a0aaa",
+        oauth_signature="tybPhlz3I5fMRF5%2BE12Pwx3U5XM%3D", oauth_signature_method="HMAC-SHA1",
+        oauth_timestamp="1543796201", oauth_token="key", oauth_version="1.0"
+      Connection:
+      - close
+      Host:
+      - api.twitter.com
+  response:
+    status:
+      code: 401
+      message: Unauthorized
+    headers:
+      Connection:
+      - close
+      Content-Length:
+      - '62'
+      Content-Type:
+      - application/json; charset=utf-8
+      Date:
+      - Mon, 03 Dec 2018 00:16:41 GMT
+      Server:
+      - tsa_o
+      Set-Cookie:
+      - guest_id=v1%3A154379620109191613; Expires=Wed, 02 Dec 2020 00:16:41 GMT; Path=/;
+        Domain=.twitter.com
+      - personalization_id="v1_i2UDOt8QXhYvnNAv90Q8jA=="; Expires=Wed, 02 Dec 2020
+        00:16:41 GMT; Path=/; Domain=.twitter.com
+      Strict-Transport-Security:
+      - max-age=631138519
+      X-Connection-Hash:
+      - 8af740bd8d5f98022086657c7172b7ee
+      X-Response-Time:
+      - '114'
+    body:
+      encoding: UTF-8
+      string: '{"errors":[{"code":89,"message":"Invalid or expired token."}]}'
+    http_version: 
+  recorded_at: Mon, 03 Dec 2018 00:16:41 GMT
+recorded_with: VCR 4.0.0

test/data/vcr_cassettes/models/ticket/article/auto-setting_of_outgoing_twitter_article_attributes_via_bg_jobs_does_not_change_cc.yml

@@ -0,0 +1,87 @@
+---
+http_interactions:
+- request:
+    method: post
+    uri: https://api.twitter.com/1.1/statuses/update.json
+    body:
+      encoding: UTF-8
+      string: in_reply_to_status_id&status=Today+the+weather+is+really...
+    headers:
+      User-Agent:
+      - TwitterRubyGem/6.2.0
+      Authorization:
+      - OAuth oauth_consumer_key="some", oauth_nonce="some",
+        oauth_signature="some%3D", oauth_signature_method="HMAC-SHA1",
+        oauth_timestamp="1543795610", oauth_token="key",
+        oauth_version="1.0"
+      Connection:
+      - close
+      Content-Type:
+      - application/x-www-form-urlencoded
+      Host:
+      - api.twitter.com
+  response:
+    status:
+      code: 200
+      message: OK
+    headers:
+      Cache-Control:
+      - no-cache, no-store, must-revalidate, pre-check=0, post-check=0
+      Connection:
+      - close
+      Content-Disposition:
+      - attachment; filename=json.json
+      Content-Length:
+      - '2376'
+      Content-Type:
+      - application/json;charset=utf-8
+      Date:
+      - Mon, 03 Dec 2018 00:06:49 GMT
+      Expires:
+      - Tue, 31 Mar 1981 05:00:00 GMT
+      Last-Modified:
+      - Mon, 03 Dec 2018 00:06:49 GMT
+      Pragma:
+      - no-cache
+      Server:
+      - tsa_o
+      Set-Cookie:
+      - guest_id=v1%3A154379560980468557; Expires=Wed, 02 Dec 2020 00:06:49 GMT; Path=/;
+        Domain=.twitter.com
+      - lang=en; Path=/
+      - personalization_id="v1_I6QHv6WAcEJj8qqGADKl+Q=="; Expires=Wed, 02 Dec 2020
+        00:06:49 GMT; Path=/; Domain=.twitter.com
+      Status:
+      - 200 OK
+      Strict-Transport-Security:
+      - max-age=631138519
+      X-Access-Level:
+      - read-write-directmessages
+      X-Connection-Hash:
+      - af3c2f4e24b6e6b940f913b84f710297
+      X-Content-Type-Options:
+      - nosniff
+      X-Frame-Options:
+      - SAMEORIGIN
+      X-Response-Time:
+      - '209'
+      X-Transaction:
+      - 00fb3d5400c70774
+      X-Tsa-Request-Body-Time:
+      - '0'
+      X-Twitter-Response-Tags:
+      - BouncerCompliant
+      X-Xss-Protection:
+      - 1; mode=block; report=https://twitter.com/i/xss_report
+    body:
+      encoding: UTF-8
+      string: '{"created_at":"Mon Dec 03 00:06:49 +0000 2018","id":1069382411899817990,"id_str":"1069382411899817990","text":"Today
+        the weather is really...","truncated":false,"entities":{"hashtags":[],"symbols":[],"user_mentions":[],"urls":[]},"source":"\u003ca
+        href=\"https:\/\/edenhofer.de\" rel=\"nofollow\"\u003eMartin Edenhofer\u003c\/a\u003e","in_reply_to_status_id":null,"in_reply_to_status_id_str":null,"in_reply_to_user_id":null,"in_reply_to_user_id_str":null,"in_reply_to_screen_name":null,"user":{"id":219826253,"id_str":"219826253","name":"Martin
+        Edenhofer","screen_name":"example","location":"","description":"Open Source
+        professional and geek. Also known as #OTRS and #Zammad inventor. ;)\r\nEntrepreneur
+        and Advisor for open source people in need.","url":"https:\/\/t.co\/whm4HTWdMw","entities":{"url":{"urls":[{"url":"https:\/\/t.co\/whm4HTWdMw","expanded_url":"http:\/\/edenhofer.de\/","display_url":"edenhofer.de","indices":[0,23]}]},"description":{"urls":[]}},"protected":false,"followers_count":311,"friends_count":314,"listed_count":16,"created_at":"Fri
+        Nov 26 00:19:49 +0000 2010","favourites_count":129,"utc_offset":null,"time_zone":null,"geo_enabled":false,"verified":false,"statuses_count":227,"lang":"en","contributors_enabled":false,"is_translator":false,"is_translation_enabled":false,"profile_background_color":"C0DEED","profile_background_image_url":"http:\/\/abs.twimg.com\/images\/themes\/theme1\/bg.png","profile_background_image_url_https":"https:\/\/abs.twimg.com\/images\/themes\/theme1\/bg.png","profile_background_tile":true,"profile_image_url":"http:\/\/pbs.twimg.com\/profile_images\/794220000450150401\/D-eFg44R_normal.jpg","profile_image_url_https":"https:\/\/pbs.twimg.com\/profile_images\/794220000450150401\/D-eFg44R_normal.jpg","profile_banner_url":"https:\/\/pbs.twimg.com\/profile_banners\/219826253\/1349428277","profile_link_color":"0084B4","profile_sidebar_border_color":"FFFFFF","profile_sidebar_fill_color":"DDEEF6","profile_text_color":"333333","profile_use_background_image":true,"has_extended_profile":false,"default_profile":false,"default_profile_image":false,"following":false,"follow_request_sent":false,"notifications":false,"translator_type":"regular"},"geo":null,"coordinates":null,"place":null,"contributors":null,"is_quote_status":false,"retweet_count":0,"favorite_count":0,"favorited":false,"retweeted":false,"lang":"en"}'
+    http_version: 
+  recorded_at: Mon, 03 Dec 2018 00:06:50 GMT
+recorded_with: VCR 4.0.0

test/data/vcr_cassettes/models/ticket/article/auto-setting_of_outgoing_twitter_article_attributes_via_bg_jobs_does_not_change_content_type.yml

@@ -0,0 +1,87 @@
+---
+http_interactions:
+- request:
+    method: post
+    uri: https://api.twitter.com/1.1/statuses/update.json
+    body:
+      encoding: UTF-8
+      string: in_reply_to_status_id&status=Today+the+weather+is+really...
+    headers:
+      User-Agent:
+      - TwitterRubyGem/6.2.0
+      Authorization:
+      - OAuth oauth_consumer_key="some", oauth_nonce="some",
+        oauth_signature="some%3D", oauth_signature_method="HMAC-SHA1",
+        oauth_timestamp="1543795610", oauth_token="key",
+        oauth_version="1.0"
+      Connection:
+      - close
+      Content-Type:
+      - application/x-www-form-urlencoded
+      Host:
+      - api.twitter.com
+  response:
+    status:
+      code: 200
+      message: OK
+    headers:
+      Cache-Control:
+      - no-cache, no-store, must-revalidate, pre-check=0, post-check=0
+      Connection:
+      - close
+      Content-Disposition:
+      - attachment; filename=json.json
+      Content-Length:
+      - '2376'
+      Content-Type:
+      - application/json;charset=utf-8
+      Date:
+      - Mon, 03 Dec 2018 00:06:49 GMT
+      Expires:
+      - Tue, 31 Mar 1981 05:00:00 GMT
+      Last-Modified:
+      - Mon, 03 Dec 2018 00:06:49 GMT
+      Pragma:
+      - no-cache
+      Server:
+      - tsa_o
+      Set-Cookie:
+      - guest_id=v1%3A154379560980468557; Expires=Wed, 02 Dec 2020 00:06:49 GMT; Path=/;
+        Domain=.twitter.com
+      - lang=en; Path=/
+      - personalization_id="v1_I6QHv6WAcEJj8qqGADKl+Q=="; Expires=Wed, 02 Dec 2020
+        00:06:49 GMT; Path=/; Domain=.twitter.com
+      Status:
+      - 200 OK
+      Strict-Transport-Security:
+      - max-age=631138519
+      X-Access-Level:
+      - read-write-directmessages
+      X-Connection-Hash:
+      - af3c2f4e24b6e6b940f913b84f710297
+      X-Content-Type-Options:
+      - nosniff
+      X-Frame-Options:
+      - SAMEORIGIN
+      X-Response-Time:
+      - '209'
+      X-Transaction:
+      - 00fb3d5400c70774
+      X-Tsa-Request-Body-Time:
+      - '0'
+      X-Twitter-Response-Tags:
+      - BouncerCompliant
+      X-Xss-Protection:
+      - 1; mode=block; report=https://twitter.com/i/xss_report
+    body:
+      encoding: UTF-8
+      string: '{"created_at":"Mon Dec 03 00:06:49 +0000 2018","id":1069382411899817990,"id_str":"1069382411899817990","text":"Today
+        the weather is really...","truncated":false,"entities":{"hashtags":[],"symbols":[],"user_mentions":[],"urls":[]},"source":"\u003ca
+        href=\"https:\/\/edenhofer.de\" rel=\"nofollow\"\u003eMartin Edenhofer\u003c\/a\u003e","in_reply_to_status_id":null,"in_reply_to_status_id_str":null,"in_reply_to_user_id":null,"in_reply_to_user_id_str":null,"in_reply_to_screen_name":null,"user":{"id":219826253,"id_str":"219826253","name":"Martin
+        Edenhofer","screen_name":"example","location":"","description":"Open Source
+        professional and geek. Also known as #OTRS and #Zammad inventor. ;)\r\nEntrepreneur
+        and Advisor for open source people in need.","url":"https:\/\/t.co\/whm4HTWdMw","entities":{"url":{"urls":[{"url":"https:\/\/t.co\/whm4HTWdMw","expanded_url":"http:\/\/edenhofer.de\/","display_url":"edenhofer.de","indices":[0,23]}]},"description":{"urls":[]}},"protected":false,"followers_count":311,"friends_count":314,"listed_count":16,"created_at":"Fri
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+    http_version: 
+  recorded_at: Mon, 03 Dec 2018 00:06:50 GMT
+recorded_with: VCR 4.0.0

test/data/vcr_cassettes/models/ticket/article/auto-setting_of_outgoing_twitter_article_attributes_via_bg_jobs_does_not_change_sender.yml

@@ -0,0 +1,87 @@
+---
+http_interactions:
+- request:
+    method: post
+    uri: https://api.twitter.com/1.1/statuses/update.json
+    body:
+      encoding: UTF-8
+      string: in_reply_to_status_id&status=Today+the+weather+is+really...
+    headers:
+      User-Agent:
+      - TwitterRubyGem/6.2.0
+      Authorization:
+      - OAuth oauth_consumer_key="some", oauth_nonce="some",
+        oauth_signature="some%3D", oauth_signature_method="HMAC-SHA1",
+        oauth_timestamp="1543795610", oauth_token="key",
+        oauth_version="1.0"
+      Connection:
+      - close
+      Content-Type:
+      - application/x-www-form-urlencoded
+      Host:
+      - api.twitter.com
+  response:
+    status:
+      code: 200
+      message: OK
+    headers:
+      Cache-Control:
+      - no-cache, no-store, must-revalidate, pre-check=0, post-check=0
+      Connection:
+      - close
+      Content-Disposition:
+      - attachment; filename=json.json
+      Content-Length:
+      - '2376'
+      Content-Type:
+      - application/json;charset=utf-8
+      Date:
+      - Mon, 03 Dec 2018 00:06:49 GMT
+      Expires:
+      - Tue, 31 Mar 1981 05:00:00 GMT
+      Last-Modified:
+      - Mon, 03 Dec 2018 00:06:49 GMT
+      Pragma:
+      - no-cache
+      Server:
+      - tsa_o
+      Set-Cookie:
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+      - lang=en; Path=/
+      - personalization_id="v1_I6QHv6WAcEJj8qqGADKl+Q=="; Expires=Wed, 02 Dec 2020
+        00:06:49 GMT; Path=/; Domain=.twitter.com
+      Status:
+      - 200 OK
+      Strict-Transport-Security:
+      - max-age=631138519
+      X-Access-Level:
+      - read-write-directmessages
+      X-Connection-Hash:
+      - af3c2f4e24b6e6b940f913b84f710297
+      X-Content-Type-Options:
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+      X-Frame-Options:
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+      X-Response-Time:
+      - '209'
+      X-Transaction:
+      - 00fb3d5400c70774
+      X-Tsa-Request-Body-Time:
+      - '0'
+      X-Twitter-Response-Tags:
+      - BouncerCompliant
+      X-Xss-Protection:
+      - 1; mode=block; report=https://twitter.com/i/xss_report
+    body:
+      encoding: UTF-8
+      string: '{"created_at":"Mon Dec 03 00:06:49 +0000 2018","id":1069382411899817990,"id_str":"1069382411899817990","text":"Today
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+        Edenhofer","screen_name":"example","location":"","description":"Open Source
+        professional and geek. Also known as #OTRS and #Zammad inventor. ;)\r\nEntrepreneur
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+    http_version: 
+  recorded_at: Mon, 03 Dec 2018 00:06:50 GMT
+recorded_with: VCR 4.0.0

test/data/vcr_cassettes/models/ticket/article/auto-setting_of_outgoing_twitter_article_attributes_via_bg_jobs_does_not_change_subject.yml

@@ -0,0 +1,87 @@
+---
+http_interactions:
+- request:
+    method: post
+    uri: https://api.twitter.com/1.1/statuses/update.json
+    body:
+      encoding: UTF-8
+      string: in_reply_to_status_id&status=Today+the+weather+is+really...
+    headers:
+      User-Agent:
+      - TwitterRubyGem/6.2.0
+      Authorization:
+      - OAuth oauth_consumer_key="some", oauth_nonce="some",
+        oauth_signature="some%3D", oauth_signature_method="HMAC-SHA1",
+        oauth_timestamp="1543795610", oauth_token="key",
+        oauth_version="1.0"
+      Connection:
+      - close
+      Content-Type:
+      - application/x-www-form-urlencoded
+      Host:
+      - api.twitter.com
+  response:
+    status:
+      code: 200
+      message: OK
+    headers:
+      Cache-Control:
+      - no-cache, no-store, must-revalidate, pre-check=0, post-check=0
+      Connection:
+      - close
+      Content-Disposition:
+      - attachment; filename=json.json
+      Content-Length:
+      - '2376'
+      Content-Type:
+      - application/json;charset=utf-8
+      Date:
+      - Mon, 03 Dec 2018 00:06:49 GMT
+      Expires:
+      - Tue, 31 Mar 1981 05:00:00 GMT
+      Last-Modified:
+      - Mon, 03 Dec 2018 00:06:49 GMT
+      Pragma:
+      - no-cache
+      Server:
+      - tsa_o
+      Set-Cookie:
+      - guest_id=v1%3A154379560980468557; Expires=Wed, 02 Dec 2020 00:06:49 GMT; Path=/;
+        Domain=.twitter.com
+      - lang=en; Path=/
+      - personalization_id="v1_I6QHv6WAcEJj8qqGADKl+Q=="; Expires=Wed, 02 Dec 2020
+        00:06:49 GMT; Path=/; Domain=.twitter.com
+      Status:
+      - 200 OK
+      Strict-Transport-Security:
+      - max-age=631138519
+      X-Access-Level:
+      - read-write-directmessages
+      X-Connection-Hash:
+      - af3c2f4e24b6e6b940f913b84f710297
+      X-Content-Type-Options:
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+      X-Frame-Options:
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+      - 00fb3d5400c70774
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+      X-Twitter-Response-Tags:
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+      X-Xss-Protection:
+      - 1; mode=block; report=https://twitter.com/i/xss_report
+    body:
+      encoding: UTF-8
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+    http_version: 
+  recorded_at: Mon, 03 Dec 2018 00:06:50 GMT
+recorded_with: VCR 4.0.0

test/data/vcr_cassettes/models/ticket/article/auto-setting_of_outgoing_twitter_article_attributes_via_bg_jobs_does_not_change_type.yml

@@ -0,0 +1,87 @@
+---
+http_interactions:
+- request:
+    method: post
+    uri: https://api.twitter.com/1.1/statuses/update.json
+    body:
+      encoding: UTF-8
+      string: in_reply_to_status_id&status=Today+the+weather+is+really...
+    headers:
+      User-Agent:
+      - TwitterRubyGem/6.2.0
+      Authorization:
+      - OAuth oauth_consumer_key="some", oauth_nonce="some",
+        oauth_signature="some%3D", oauth_signature_method="HMAC-SHA1",
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+        oauth_version="1.0"
+      Connection:
+      - close
+      Content-Type:
+      - application/x-www-form-urlencoded
+      Host:
+      - api.twitter.com
+  response:
+    status:
+      code: 200
+      message: OK
+    headers:
+      Cache-Control:
+      - no-cache, no-store, must-revalidate, pre-check=0, post-check=0
+      Connection:
+      - close
+      Content-Disposition:
+      - attachment; filename=json.json
+      Content-Length:
+      - '2376'
+      Content-Type:
+      - application/json;charset=utf-8
+      Date:
+      - Mon, 03 Dec 2018 00:06:49 GMT
+      Expires:
+      - Tue, 31 Mar 1981 05:00:00 GMT
+      Last-Modified:
+      - Mon, 03 Dec 2018 00:06:49 GMT
+      Pragma:
+      - no-cache
+      Server:
+      - tsa_o
+      Set-Cookie:
+      - guest_id=v1%3A154379560980468557; Expires=Wed, 02 Dec 2020 00:06:49 GMT; Path=/;
+        Domain=.twitter.com
+      - lang=en; Path=/
+      - personalization_id="v1_I6QHv6WAcEJj8qqGADKl+Q=="; Expires=Wed, 02 Dec 2020
+        00:06:49 GMT; Path=/; Domain=.twitter.com
+      Status:
+      - 200 OK
+      Strict-Transport-Security:
+      - max-age=631138519
+      X-Access-Level:
+      - read-write-directmessages
+      X-Connection-Hash:
+      - af3c2f4e24b6e6b940f913b84f710297
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+      X-Xss-Protection:
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+    http_version: 
+  recorded_at: Mon, 03 Dec 2018 00:06:50 GMT
+recorded_with: VCR 4.0.0

test/data/vcr_cassettes/models/ticket/article/auto-setting_of_outgoing_twitter_article_attributes_via_bg_jobs_sets_appropriate_status_attributes_on_the_ticket_s_channel.yml

@@ -0,0 +1,87 @@
+---
+http_interactions:
+- request:
+    method: post
+    uri: https://api.twitter.com/1.1/statuses/update.json
+    body:
+      encoding: UTF-8
+      string: in_reply_to_status_id&status=Today+the+weather+is+really...
+    headers:
+      User-Agent:
+      - TwitterRubyGem/6.2.0
+      Authorization:
+      - OAuth oauth_consumer_key="some", oauth_nonce="some",
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+        oauth_timestamp="1543795610", oauth_token="key",
+        oauth_version="1.0"
+      Connection:
+      - close
+      Content-Type:
+      - application/x-www-form-urlencoded
+      Host:
+      - api.twitter.com
+  response:
+    status:
+      code: 200
+      message: OK
+    headers:
+      Cache-Control:
+      - no-cache, no-store, must-revalidate, pre-check=0, post-check=0
+      Connection:
+      - close
+      Content-Disposition:
+      - attachment; filename=json.json
+      Content-Length:
+      - '2376'
+      Content-Type:
+      - application/json;charset=utf-8
+      Date:
+      - Mon, 03 Dec 2018 00:06:49 GMT
+      Expires:
+      - Tue, 31 Mar 1981 05:00:00 GMT
+      Last-Modified:
+      - Mon, 03 Dec 2018 00:06:49 GMT
+      Pragma:
+      - no-cache
+      Server:
+      - tsa_o
+      Set-Cookie:
+      - guest_id=v1%3A154379560980468557; Expires=Wed, 02 Dec 2020 00:06:49 GMT; Path=/;
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+      - personalization_id="v1_I6QHv6WAcEJj8qqGADKl+Q=="; Expires=Wed, 02 Dec 2020
+        00:06:49 GMT; Path=/; Domain=.twitter.com
+      Status:
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+      Strict-Transport-Security:
+      - max-age=631138519
+      X-Access-Level:
+      - read-write-directmessages
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+      X-Xss-Protection:
+      - 1; mode=block; report=https://twitter.com/i/xss_report
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+    http_version: 
+  recorded_at: Mon, 03 Dec 2018 00:06:50 GMT
+recorded_with: VCR 4.0.0

test/data/vcr_cassettes/models/ticket/article/auto-setting_of_outgoing_twitter_article_attributes_via_bg_jobs_sets_from_to_sender_s_twitter_handle.yml

@@ -0,0 +1,87 @@
+---
+http_interactions:
+- request:
+    method: post
+    uri: https://api.twitter.com/1.1/statuses/update.json
+    body:
+      encoding: UTF-8
+      string: in_reply_to_status_id&status=Today+the+weather+is+really...
+    headers:
+      User-Agent:
+      - TwitterRubyGem/6.2.0
+      Authorization:
+      - OAuth oauth_consumer_key="some", oauth_nonce="some",
+        oauth_signature="some%3D", oauth_signature_method="HMAC-SHA1",
+        oauth_timestamp="1543795610", oauth_token="key",
+        oauth_version="1.0"
+      Connection:
+      - close
+      Content-Type:
+      - application/x-www-form-urlencoded
+      Host:
+      - api.twitter.com
+  response:
+    status:
+      code: 200
+      message: OK
+    headers:
+      Cache-Control:
+      - no-cache, no-store, must-revalidate, pre-check=0, post-check=0
+      Connection:
+      - close
+      Content-Disposition:
+      - attachment; filename=json.json
+      Content-Length:
+      - '2376'
+      Content-Type:
+      - application/json;charset=utf-8
+      Date:
+      - Mon, 03 Dec 2018 00:06:49 GMT
+      Expires:
+      - Tue, 31 Mar 1981 05:00:00 GMT
+      Last-Modified:
+      - Mon, 03 Dec 2018 00:06:49 GMT
+      Pragma:
+      - no-cache
+      Server:
+      - tsa_o
+      Set-Cookie:
+      - guest_id=v1%3A154379560980468557; Expires=Wed, 02 Dec 2020 00:06:49 GMT; Path=/;
+        Domain=.twitter.com
+      - lang=en; Path=/
+      - personalization_id="v1_I6QHv6WAcEJj8qqGADKl+Q=="; Expires=Wed, 02 Dec 2020
+        00:06:49 GMT; Path=/; Domain=.twitter.com
+      Status:
+      - 200 OK
+      Strict-Transport-Security:
+      - max-age=631138519
+      X-Access-Level:
+      - read-write-directmessages
+      X-Connection-Hash:
+      - af3c2f4e24b6e6b940f913b84f710297
+      X-Content-Type-Options:
+      - nosniff
+      X-Frame-Options:
+      - SAMEORIGIN
+      X-Response-Time:
+      - '209'
+      X-Transaction:
+      - 00fb3d5400c70774
+      X-Tsa-Request-Body-Time:
+      - '0'
+      X-Twitter-Response-Tags:
+      - BouncerCompliant
+      X-Xss-Protection:
+      - 1; mode=block; report=https://twitter.com/i/xss_report
+    body:
+      encoding: UTF-8
+      string: '{"created_at":"Mon Dec 03 00:06:49 +0000 2018","id":1069382411899817990,"id_str":"1069382411899817990","text":"Today
+        the weather is really...","truncated":false,"entities":{"hashtags":[],"symbols":[],"user_mentions":[],"urls":[]},"source":"\u003ca
+        href=\"https:\/\/edenhofer.de\" rel=\"nofollow\"\u003eMartin Edenhofer\u003c\/a\u003e","in_reply_to_status_id":null,"in_reply_to_status_id_str":null,"in_reply_to_user_id":null,"in_reply_to_user_id_str":null,"in_reply_to_screen_name":null,"user":{"id":219826253,"id_str":"219826253","name":"Martin
+        Edenhofer","screen_name":"example","location":"","description":"Open Source
+        professional and geek. Also known as #OTRS and #Zammad inventor. ;)\r\nEntrepreneur
+        and Advisor for open source people in need.","url":"https:\/\/t.co\/whm4HTWdMw","entities":{"url":{"urls":[{"url":"https:\/\/t.co\/whm4HTWdMw","expanded_url":"http:\/\/edenhofer.de\/","display_url":"edenhofer.de","indices":[0,23]}]},"description":{"urls":[]}},"protected":false,"followers_count":311,"friends_count":314,"listed_count":16,"created_at":"Fri
+        Nov 26 00:19:49 +0000 2010","favourites_count":129,"utc_offset":null,"time_zone":null,"geo_enabled":false,"verified":false,"statuses_count":227,"lang":"en","contributors_enabled":false,"is_translator":false,"is_translation_enabled":false,"profile_background_color":"C0DEED","profile_background_image_url":"http:\/\/abs.twimg.com\/images\/themes\/theme1\/bg.png","profile_background_image_url_https":"https:\/\/abs.twimg.com\/images\/themes\/theme1\/bg.png","profile_background_tile":true,"profile_image_url":"http:\/\/pbs.twimg.com\/profile_images\/794220000450150401\/D-eFg44R_normal.jpg","profile_image_url_https":"https:\/\/pbs.twimg.com\/profile_images\/794220000450150401\/D-eFg44R_normal.jpg","profile_banner_url":"https:\/\/pbs.twimg.com\/profile_banners\/219826253\/1349428277","profile_link_color":"0084B4","profile_sidebar_border_color":"FFFFFF","profile_sidebar_fill_color":"DDEEF6","profile_text_color":"333333","profile_use_background_image":true,"has_extended_profile":false,"default_profile":false,"default_profile_image":false,"following":false,"follow_request_sent":false,"notifications":false,"translator_type":"regular"},"geo":null,"coordinates":null,"place":null,"contributors":null,"is_quote_status":false,"retweet_count":0,"favorite_count":0,"favorited":false,"retweeted":false,"lang":"en"}'
+    http_version: 
+  recorded_at: Mon, 03 Dec 2018 00:06:50 GMT
+recorded_with: VCR 4.0.0

test/data/vcr_cassettes/models/ticket/article/auto-setting_of_outgoing_twitter_article_attributes_via_bg_jobs_sets_message_id_to_tweet_id_https_twitter_com_statuses_id_.yml

@@ -0,0 +1,87 @@
+---
+http_interactions:
+- request:
+    method: post
+    uri: https://api.twitter.com/1.1/statuses/update.json
+    body:
+      encoding: UTF-8
+      string: in_reply_to_status_id&status=Today+the+weather+is+really...
+    headers:
+      User-Agent:
+      - TwitterRubyGem/6.2.0
+      Authorization:
+      - OAuth oauth_consumer_key="some", oauth_nonce="some",
+        oauth_signature="some%3D", oauth_signature_method="HMAC-SHA1",
+        oauth_timestamp="1543795610", oauth_token="key",
+        oauth_version="1.0"
+      Connection:
+      - close
+      Content-Type:
+      - application/x-www-form-urlencoded
+      Host:
+      - api.twitter.com
+  response:
+    status:
+      code: 200
+      message: OK
+    headers:
+      Cache-Control:
+      - no-cache, no-store, must-revalidate, pre-check=0, post-check=0
+      Connection:
+      - close
+      Content-Disposition:
+      - attachment; filename=json.json
+      Content-Length:
+      - '2376'
+      Content-Type:
+      - application/json;charset=utf-8
+      Date:
+      - Mon, 03 Dec 2018 00:06:49 GMT
+      Expires:
+      - Tue, 31 Mar 1981 05:00:00 GMT
+      Last-Modified:
+      - Mon, 03 Dec 2018 00:06:49 GMT
+      Pragma:
+      - no-cache
+      Server:
+      - tsa_o
+      Set-Cookie:
+      - guest_id=v1%3A154379560980468557; Expires=Wed, 02 Dec 2020 00:06:49 GMT; Path=/;
+        Domain=.twitter.com
+      - lang=en; Path=/
+      - personalization_id="v1_I6QHv6WAcEJj8qqGADKl+Q=="; Expires=Wed, 02 Dec 2020
+        00:06:49 GMT; Path=/; Domain=.twitter.com
+      Status:
+      - 200 OK
+      Strict-Transport-Security:
+      - max-age=631138519
+      X-Access-Level:
+      - read-write-directmessages
+      X-Connection-Hash:
+      - af3c2f4e24b6e6b940f913b84f710297
+      X-Content-Type-Options:
+      - nosniff
+      X-Frame-Options:
+      - SAMEORIGIN
+      X-Response-Time:
+      - '209'
+      X-Transaction:
+      - 00fb3d5400c70774
+      X-Tsa-Request-Body-Time:
+      - '0'
+      X-Twitter-Response-Tags:
+      - BouncerCompliant
+      X-Xss-Protection:
+      - 1; mode=block; report=https://twitter.com/i/xss_report
+    body:
+      encoding: UTF-8
+      string: '{"created_at":"Mon Dec 03 00:06:49 +0000 2018","id":1069382411899817990,"id_str":"1069382411899817990","text":"Today
+        the weather is really...","truncated":false,"entities":{"hashtags":[],"symbols":[],"user_mentions":[],"urls":[]},"source":"\u003ca
+        href=\"https:\/\/edenhofer.de\" rel=\"nofollow\"\u003eMartin Edenhofer\u003c\/a\u003e","in_reply_to_status_id":null,"in_reply_to_status_id_str":null,"in_reply_to_user_id":null,"in_reply_to_user_id_str":null,"in_reply_to_screen_name":null,"user":{"id":219826253,"id_str":"219826253","name":"Martin
+        Edenhofer","screen_name":"example","location":"","description":"Open Source
+        professional and geek. Also known as #OTRS and #Zammad inventor. ;)\r\nEntrepreneur
+        and Advisor for open source people in need.","url":"https:\/\/t.co\/whm4HTWdMw","entities":{"url":{"urls":[{"url":"https:\/\/t.co\/whm4HTWdMw","expanded_url":"http:\/\/edenhofer.de\/","display_url":"edenhofer.de","indices":[0,23]}]},"description":{"urls":[]}},"protected":false,"followers_count":311,"friends_count":314,"listed_count":16,"created_at":"Fri
+        Nov 26 00:19:49 +0000 2010","favourites_count":129,"utc_offset":null,"time_zone":null,"geo_enabled":false,"verified":false,"statuses_count":227,"lang":"en","contributors_enabled":false,"is_translator":false,"is_translation_enabled":false,"profile_background_color":"C0DEED","profile_background_image_url":"http:\/\/abs.twimg.com\/images\/themes\/theme1\/bg.png","profile_background_image_url_https":"https:\/\/abs.twimg.com\/images\/themes\/theme1\/bg.png","profile_background_tile":true,"profile_image_url":"http:\/\/pbs.twimg.com\/profile_images\/794220000450150401\/D-eFg44R_normal.jpg","profile_image_url_https":"https:\/\/pbs.twimg.com\/profile_images\/794220000450150401\/D-eFg44R_normal.jpg","profile_banner_url":"https:\/\/pbs.twimg.com\/profile_banners\/219826253\/1349428277","profile_link_color":"0084B4","profile_sidebar_border_color":"FFFFFF","profile_sidebar_fill_color":"DDEEF6","profile_text_color":"333333","profile_use_background_image":true,"has_extended_profile":false,"default_profile":false,"default_profile_image":false,"following":false,"follow_request_sent":false,"notifications":false,"translator_type":"regular"},"geo":null,"coordinates":null,"place":null,"contributors":null,"is_quote_status":false,"retweet_count":0,"favorite_count":0,"favorited":false,"retweeted":false,"lang":"en"}'
+    http_version: 
+  recorded_at: Mon, 03 Dec 2018 00:06:50 GMT
+recorded_with: VCR 4.0.0

test/data/vcr_cassettes/models/ticket/article/auto-setting_of_outgoing_twitter_article_attributes_via_bg_jobs_sets_preferences_with_tweet_metadata.yml

@@ -0,0 +1,87 @@
+---
+http_interactions:
+- request:
+    method: post
+    uri: https://api.twitter.com/1.1/statuses/update.json
+    body:
+      encoding: UTF-8
+      string: in_reply_to_status_id&status=Today+the+weather+is+really...
+    headers:
+      User-Agent:
+      - TwitterRubyGem/6.2.0
+      Authorization:
+      - OAuth oauth_consumer_key="some", oauth_nonce="some",
+        oauth_signature="some%3D", oauth_signature_method="HMAC-SHA1",
+        oauth_timestamp="1543795610", oauth_token="key",
+        oauth_version="1.0"
+      Connection:
+      - close
+      Content-Type:
+      - application/x-www-form-urlencoded
+      Host:
+      - api.twitter.com
+  response:
+    status:
+      code: 200
+      message: OK
+    headers:
+      Cache-Control:
+      - no-cache, no-store, must-revalidate, pre-check=0, post-check=0
+      Connection:
+      - close
+      Content-Disposition:
+      - attachment; filename=json.json
+      Content-Length:
+      - '2376'
+      Content-Type:
+      - application/json;charset=utf-8
+      Date:
+      - Mon, 03 Dec 2018 00:06:49 GMT
+      Expires:
+      - Tue, 31 Mar 1981 05:00:00 GMT
+      Last-Modified:
+      - Mon, 03 Dec 2018 00:06:49 GMT
+      Pragma:
+      - no-cache
+      Server:
+      - tsa_o
+      Set-Cookie:
+      - guest_id=v1%3A154379560980468557; Expires=Wed, 02 Dec 2020 00:06:49 GMT; Path=/;
+        Domain=.twitter.com
+      - lang=en; Path=/
+      - personalization_id="v1_I6QHv6WAcEJj8qqGADKl+Q=="; Expires=Wed, 02 Dec 2020
+        00:06:49 GMT; Path=/; Domain=.twitter.com
+      Status:
+      - 200 OK
+      Strict-Transport-Security:
+      - max-age=631138519
+      X-Access-Level:
+      - read-write-directmessages
+      X-Connection-Hash:
+      - af3c2f4e24b6e6b940f913b84f710297
+      X-Content-Type-Options:
+      - nosniff
+      X-Frame-Options:
+      - SAMEORIGIN
+      X-Response-Time:
+      - '209'
+      X-Transaction:
+      - 00fb3d5400c70774
+      X-Tsa-Request-Body-Time:
+      - '0'
+      X-Twitter-Response-Tags:
+      - BouncerCompliant
+      X-Xss-Protection:
+      - 1; mode=block; report=https://twitter.com/i/xss_report
+    body:
+      encoding: UTF-8
+      string: '{"created_at":"Mon Dec 03 00:06:49 +0000 2018","id":1069382411899817990,"id_str":"1069382411899817990","text":"Today
+        the weather is really...","truncated":false,"entities":{"hashtags":[],"symbols":[],"user_mentions":[],"urls":[]},"source":"\u003ca
+        href=\"https:\/\/edenhofer.de\" rel=\"nofollow\"\u003eMartin Edenhofer\u003c\/a\u003e","in_reply_to_status_id":null,"in_reply_to_status_id_str":null,"in_reply_to_user_id":null,"in_reply_to_user_id_str":null,"in_reply_to_screen_name":null,"user":{"id":219826253,"id_str":"219826253","name":"Martin
+        Edenhofer","screen_name":"example","location":"","description":"Open Source
+        professional and geek. Also known as #OTRS and #Zammad inventor. ;)\r\nEntrepreneur
+        and Advisor for open source people in need.","url":"https:\/\/t.co\/whm4HTWdMw","entities":{"url":{"urls":[{"url":"https:\/\/t.co\/whm4HTWdMw","expanded_url":"http:\/\/edenhofer.de\/","display_url":"edenhofer.de","indices":[0,23]}]},"description":{"urls":[]}},"protected":false,"followers_count":311,"friends_count":314,"listed_count":16,"created_at":"Fri
+        Nov 26 00:19:49 +0000 2010","favourites_count":129,"utc_offset":null,"time_zone":null,"geo_enabled":false,"verified":false,"statuses_count":227,"lang":"en","contributors_enabled":false,"is_translator":false,"is_translation_enabled":false,"profile_background_color":"C0DEED","profile_background_image_url":"http:\/\/abs.twimg.com\/images\/themes\/theme1\/bg.png","profile_background_image_url_https":"https:\/\/abs.twimg.com\/images\/themes\/theme1\/bg.png","profile_background_tile":true,"profile_image_url":"http:\/\/pbs.twimg.com\/profile_images\/794220000450150401\/D-eFg44R_normal.jpg","profile_image_url_https":"https:\/\/pbs.twimg.com\/profile_images\/794220000450150401\/D-eFg44R_normal.jpg","profile_banner_url":"https:\/\/pbs.twimg.com\/profile_banners\/219826253\/1349428277","profile_link_color":"0084B4","profile_sidebar_border_color":"FFFFFF","profile_sidebar_fill_color":"DDEEF6","profile_text_color":"333333","profile_use_background_image":true,"has_extended_profile":false,"default_profile":false,"default_profile_image":false,"following":false,"follow_request_sent":false,"notifications":false,"translator_type":"regular"},"geo":null,"coordinates":null,"place":null,"contributors":null,"is_quote_status":false,"retweet_count":0,"favorite_count":0,"favorited":false,"retweeted":false,"lang":"en"}'
+    http_version: 
+  recorded_at: Mon, 03 Dec 2018 00:06:50 GMT
+recorded_with: VCR 4.0.0

test/data/vcr_cassettes/models/ticket/article/auto-setting_of_outgoing_twitter_article_attributes_via_bg_jobs_sets_to_to_recipient_s_twitter_handle.yml

@@ -0,0 +1,87 @@
+---
+http_interactions:
+- request:
+    method: post
+    uri: https://api.twitter.com/1.1/statuses/update.json
+    body:
+      encoding: UTF-8
+      string: in_reply_to_status_id&status=Today+the+weather+is+really...
+    headers:
+      User-Agent:
+      - TwitterRubyGem/6.2.0
+      Authorization:
+      - OAuth oauth_consumer_key="some", oauth_nonce="some",
+        oauth_signature="some%3D", oauth_signature_method="HMAC-SHA1",
+        oauth_timestamp="1543795610", oauth_token="key",
+        oauth_version="1.0"
+      Connection:
+      - close
+      Content-Type:
+      - application/x-www-form-urlencoded
+      Host:
+      - api.twitter.com
+  response:
+    status:
+      code: 200
+      message: OK
+    headers:
+      Cache-Control:
+      - no-cache, no-store, must-revalidate, pre-check=0, post-check=0
+      Connection:
+      - close
+      Content-Disposition:
+      - attachment; filename=json.json
+      Content-Length:
+      - '2376'
+      Content-Type:
+      - application/json;charset=utf-8
+      Date:
+      - Mon, 03 Dec 2018 00:06:49 GMT
+      Expires:
+      - Tue, 31 Mar 1981 05:00:00 GMT
+      Last-Modified:
+      - Mon, 03 Dec 2018 00:06:49 GMT
+      Pragma:
+      - no-cache
+      Server:
+      - tsa_o
+      Set-Cookie:
+      - guest_id=v1%3A154379560980468557; Expires=Wed, 02 Dec 2020 00:06:49 GMT; Path=/;
+        Domain=.twitter.com
+      - lang=en; Path=/
+      - personalization_id="v1_I6QHv6WAcEJj8qqGADKl+Q=="; Expires=Wed, 02 Dec 2020
+        00:06:49 GMT; Path=/; Domain=.twitter.com
+      Status:
+      - 200 OK
+      Strict-Transport-Security:
+      - max-age=631138519
+      X-Access-Level:
+      - read-write-directmessages
+      X-Connection-Hash:
+      - af3c2f4e24b6e6b940f913b84f710297
+      X-Content-Type-Options:
+      - nosniff
+      X-Frame-Options:
+      - SAMEORIGIN
+      X-Response-Time:
+      - '209'
+      X-Transaction:
+      - 00fb3d5400c70774
+      X-Tsa-Request-Body-Time:
+      - '0'
+      X-Twitter-Response-Tags:
+      - BouncerCompliant
+      X-Xss-Protection:
+      - 1; mode=block; report=https://twitter.com/i/xss_report
+    body:
+      encoding: UTF-8
+      string: '{"created_at":"Mon Dec 03 00:06:49 +0000 2018","id":1069382411899817990,"id_str":"1069382411899817990","text":"Today
+        the weather is really...","truncated":false,"entities":{"hashtags":[],"symbols":[],"user_mentions":[],"urls":[]},"source":"\u003ca
+        href=\"https:\/\/edenhofer.de\" rel=\"nofollow\"\u003eMartin Edenhofer\u003c\/a\u003e","in_reply_to_status_id":null,"in_reply_to_status_id_str":null,"in_reply_to_user_id":null,"in_reply_to_user_id_str":null,"in_reply_to_screen_name":null,"user":{"id":219826253,"id_str":"219826253","name":"Martin
+        Edenhofer","screen_name":"example","location":"","description":"Open Source
+        professional and geek. Also known as #OTRS and #Zammad inventor. ;)\r\nEntrepreneur
+        and Advisor for open source people in need.","url":"https:\/\/t.co\/whm4HTWdMw","entities":{"url":{"urls":[{"url":"https:\/\/t.co\/whm4HTWdMw","expanded_url":"http:\/\/edenhofer.de\/","display_url":"edenhofer.de","indices":[0,23]}]},"description":{"urls":[]}},"protected":false,"followers_count":311,"friends_count":314,"listed_count":16,"created_at":"Fri
+        Nov 26 00:19:49 +0000 2010","favourites_count":129,"utc_offset":null,"time_zone":null,"geo_enabled":false,"verified":false,"statuses_count":227,"lang":"en","contributors_enabled":false,"is_translator":false,"is_translation_enabled":false,"profile_background_color":"C0DEED","profile_background_image_url":"http:\/\/abs.twimg.com\/images\/themes\/theme1\/bg.png","profile_background_image_url_https":"https:\/\/abs.twimg.com\/images\/themes\/theme1\/bg.png","profile_background_tile":true,"profile_image_url":"http:\/\/pbs.twimg.com\/profile_images\/794220000450150401\/D-eFg44R_normal.jpg","profile_image_url_https":"https:\/\/pbs.twimg.com\/profile_images\/794220000450150401\/D-eFg44R_normal.jpg","profile_banner_url":"https:\/\/pbs.twimg.com\/profile_banners\/219826253\/1349428277","profile_link_color":"0084B4","profile_sidebar_border_color":"FFFFFF","profile_sidebar_fill_color":"DDEEF6","profile_text_color":"333333","profile_use_background_image":true,"has_extended_profile":false,"default_profile":false,"default_profile_image":false,"following":false,"follow_request_sent":false,"notifications":false,"translator_type":"regular"},"geo":null,"coordinates":null,"place":null,"contributors":null,"is_quote_status":false,"retweet_count":0,"favorite_count":0,"favorited":false,"retweeted":false,"lang":"en"}'
+    http_version: 
+  recorded_at: Mon, 03 Dec 2018 00:06:50 GMT
+recorded_with: VCR 4.0.0

test/data/vcr_cassettes/request/external_credentials/facebook/link_account_with_invalid_credential.yml

@@ -1,58 +0,0 @@
----
-http_interactions:
-- request:
-    method: post
-    uri: https://graph.facebook.com/oauth/access_token
-    body:
-      encoding: UTF-8
-      string: client_id=123&client_secret=123&grant_type=client_credentials
-    headers:
-      User-Agent:
-      - Faraday v0.12.2
-      Content-Type:
-      - application/x-www-form-urlencoded
-      Accept-Encoding:
-      - gzip;q=1.0,deflate;q=0.6,identity;q=0.3
-      Accept:
-      - "*/*"
-  response:
-    status:
-      code: 400
-      message: Bad Request
-    headers:
-      Www-Authenticate:
-      - OAuth "Facebook Platform" "invalid_client" "Error validating application.
-        Cannot get application info due to a system error."
-      Content-Type:
-      - application/json; charset=UTF-8
-      Facebook-Api-Version:
-      - v2.8
-      X-Fb-Rev:
-      - '4583987'
-      Access-Control-Allow-Origin:
-      - "*"
-      Cache-Control:
-      - no-store
-      X-Fb-Trace-Id:
-      - GHQfpOGoO6+
-      Expires:
-      - Sat, 01 Jan 2000 00:00:00 GMT
-      Strict-Transport-Security:
-      - max-age=15552000; preload
-      Pragma:
-      - no-cache
-      X-Fb-Debug:
-      - m45LKcljfKLk5t2vVVgXoLkxboPq32H2Byv20O+HYluzgxL562XCEFcUiEH2dyt9UOGMqoFUpYHSYJGaEnrxRA==
-      Date:
-      - Fri, 30 Nov 2018 12:50:47 GMT
-      Connection:
-      - keep-alive
-      Content-Length:
-      - '166'
-    body:
-      encoding: UTF-8
-      string: '{"error":{"message":"Error validating application. Cannot get application
-        info due to a system error.","type":"OAuthException","code":101,"fbtrace_id":"GHQfpOGoO6+"}}'
-    http_version: 
-  recorded_at: Fri, 30 Nov 2018 12:50:47 GMT
-recorded_with: VCR 4.0.0

test/data/vcr_cassettes/requests/external_credentials/with_invalid_credentials_via_externalcredential_record_returns_500_with_remote_facebook_auth_error.yml

@@ -1,5 +1,60 @@
 ---
 http_interactions:
+- request:
+    method: post
+    uri: https://graph.facebook.com/oauth/access_token
+    body:
+      encoding: UTF-8
+      string: client_id=123&client_secret=123&grant_type=client_credentials
+    headers:
+      User-Agent:
+      - Faraday v0.12.2
+      Content-Type:
+      - application/x-www-form-urlencoded
+      Accept-Encoding:
+      - gzip;q=1.0,deflate;q=0.6,identity;q=0.3
+      Accept:
+      - "*/*"
+  response:
+    status:
+      code: 400
+      message: Bad Request
+    headers:
+      Www-Authenticate:
+      - OAuth "Facebook Platform" "invalid_client" "Error validating application.
+        Cannot get application info due to a system error."
+      Content-Type:
+      - application/json; charset=UTF-8
+      Facebook-Api-Version:
+      - v2.8
+      X-Fb-Rev:
+      - '4583987'
+      Access-Control-Allow-Origin:
+      - "*"
+      Cache-Control:
+      - no-store
+      X-Fb-Trace-Id:
+      - GHQfpOGoO6+
+      Expires:
+      - Sat, 01 Jan 2000 00:00:00 GMT
+      Strict-Transport-Security:
+      - max-age=15552000; preload
+      Pragma:
+      - no-cache
+      X-Fb-Debug:
+      - m45LKcljfKLk5t2vVVgXoLkxboPq32H2Byv20O+HYluzgxL562XCEFcUiEH2dyt9UOGMqoFUpYHSYJGaEnrxRA==
+      Date:
+      - Fri, 30 Nov 2018 12:50:47 GMT
+      Connection:
+      - keep-alive
+      Content-Length:
+      - '166'
+    body:
+      encoding: UTF-8
+      string: '{"error":{"message":"Error validating application. Cannot get application
+        info due to a system error.","type":"OAuthException","code":101,"fbtrace_id":"GHQfpOGoO6+"}}'
+    http_version: 
+  recorded_at: Fri, 30 Nov 2018 12:50:47 GMT
 - request:
     method: get
     uri: https://graph.facebook.com/oauth/access_token?client_id=123&client_secret=123&code&redirect_uri=http://zammad.example.com/api/v1/external_credentials/facebook/callback

test/data/vcr_cassettes/requests/external_credentials/with_invalid_credentials_via_externalcredential_record_returns_500_with_remote_twitter_auth_error.yml

@@ -0,0 +1,76 @@
+---
+http_interactions:
+- request:
+    method: post
+    uri: https://api.twitter.com/oauth/request_token
+    body:
+      encoding: UTF-8
+      string: ''
+    headers:
+      Accept-Encoding:
+      - gzip;q=1.0,deflate;q=0.6,identity;q=0.3
+      Accept:
+      - "*/*"
+      User-Agent:
+      - OAuth gem v0.5.4
+      Content-Length:
+      - '0'
+      Authorization:
+      - OAuth oauth_callback="http%3A%2F%2Fzammad.example.com%2Fapi%2Fv1%2Fexternal_credentials%2Ftwitter%2Fcallback",
+        oauth_consumer_key="123", oauth_nonce="f1YmStPaUKxHSrCJCbN4LEBvGhjPs41P9rFzOrnhqc",
+        oauth_signature="mPMYvS8A4FiTPhxPDlFB%2FGF0X2U%3D", oauth_signature_method="HMAC-SHA1",
+        oauth_timestamp="1573570318", oauth_version="1.0"
+  response:
+    status:
+      code: 401
+      message: Authorization Required
+    headers:
+      Cache-Control:
+      - no-cache, no-store, must-revalidate, pre-check=0, post-check=0
+      Content-Disposition:
+      - attachment; filename=json.json
+      Content-Length:
+      - '89'
+      Content-Type:
+      - application/json; charset=utf-8
+      Date:
+      - Tue, 12 Nov 2019 14:51:59 GMT
+      Expires:
+      - Tue, 31 Mar 1981 05:00:00 GMT
+      Last-Modified:
+      - Tue, 12 Nov 2019 14:51:58 GMT
+      Pragma:
+      - no-cache
+      Server:
+      - tsa_m
+      Set-Cookie:
+      - guest_id=v1%3A157357031898209376; Max-Age=63072000; Expires=Thu, 11 Nov 2021
+        14:51:58 GMT; Path=/; Domain=.twitter.com
+      - personalization_id="v1_jB1SWZRvZIk1S63ok8jVog=="; Max-Age=63072000; Expires=Thu,
+        11 Nov 2021 14:51:58 GMT; Path=/; Domain=.twitter.com
+      Status:
+      - 401 Unauthorized
+      Strict-Transport-Security:
+      - max-age=631138519
+      Www-Authenticate:
+      - OAuth realm="https://api.twitter.com"
+      X-Connection-Hash:
+      - a4ba44ed62e7eb6cb9503b492304013e
+      X-Content-Type-Options:
+      - nosniff
+      X-Frame-Options:
+      - SAMEORIGIN
+      X-Response-Time:
+      - '103'
+      X-Transaction:
+      - '009c9ec5003d9011'
+      X-Twitter-Response-Tags:
+      - BouncerCompliant
+      X-Xss-Protection:
+      - '0'
+    body:
+      encoding: ASCII-8BIT
+      string: '{"errors":[{"code":32,"message":"Could not authenticate you."}]}'
+    http_version: 
+  recorded_at: Tue, 12 Nov 2019 14:51:59 GMT
+recorded_with: VCR 4.0.0