diff --git a/public/assets/chat/chat.js b/public/assets/chat/chat.js
index a220edcbc..a7881a977 100644
--- a/public/assets/chat/chat.js
+++ b/public/assets/chat/chat.js
@@ -441,21 +441,21 @@ var bind = function(fn, me){ return function(){ return fn.apply(me, arguments);
       },
       'it': {
         '<strong>Chat</strong> with us!': '<strong>Chatta</strong> con noi!',
-        'Scroll down to see new messages': 'Scorrere verso il basso per vedere i nuovi messaggi',
+        'Scroll down to see new messages': 'Scorri verso il basso per vedere i nuovi messaggi',
         'Online': 'Online',
         'Offline': 'Offline',
-        'Connecting': 'Collegamento',
+        'Connecting': 'Collegamento in corso',
         'Connection re-established': 'Collegamento ristabilito',
         'Today': 'Oggi',
         'Send': 'Invio',
-        'Chat closed by %s': 'Conversazione chiusa da %s',
-        'Compose your message...': 'Comporre il tuo messaggio...',
-        'All colleagues are busy.': 'Tutti i colleghi sono occupati.',
-        'You are on waiting list position <strong>%s</strong>.': 'Siete in posizione lista d\' attesa <strong>%s</strong>.',
-        'Start new conversation': 'Avviare una nuova conversazione',
-        'Since you didn\'t respond in the last %s minutes your conversation with <strong>%s</strong> got closed.': 'Dal momento che non hai risposto negli ultimi %s minuti la tua conversazione con <strong>%s</strong> si è chiusa.',
-        'Since you didn\'t respond in the last %s minutes your conversation got closed.': 'Dal momento che non hai risposto negli ultimi %s minuti la tua conversazione si è chiusa.',
-        'We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!': 'Ci dispiace, ci vuole più tempo come previsto per ottenere uno slot vuoto. Per favore riprova più tardi o inviaci un\' e-mail. Grazie!'
+        'Chat closed by %s': 'Chat chiusa da %s',
+        'Compose your message...': 'Componi il tuo messaggio...',
+        'All colleagues are busy.': 'Tutti gli operatori sono occupati.',
+        'You are on waiting list position <strong>%s</strong>.': 'Sei in posizione <strong>%s</strong> nella lista d\'attesa.',
+        'Start new conversation': 'Avvia una nuova chat',
+        'Since you didn\'t respond in the last %s minutes your conversation with <strong>%s</strong> got closed.': 'Dal momento che non hai risposto negli ultimi %s minuti la tua chat con <strong>%s</strong> è stata chiusa.',
+        'Since you didn\'t respond in the last %s minutes your conversation got closed.': 'Dal momento che non hai risposto negli ultimi %s minuti la tua chat è stata chiusa.',
+        'We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!': 'Ci dispiace, ci vuole più tempo del previsto per arrivare al tuo turno. Per favore riprova più tardi o inviaci un\'email. Grazie!'
       },
       'pl': {
         '<strong>Chat</strong> with us!': '<strong>Czatuj</strong> z nami!',
diff --git a/public/assets/chat/chat.min.js b/public/assets/chat/chat.min.js
index 973cd3266..941843be5 100644
--- a/public/assets/chat/chat.min.js
+++ b/public/assets/chat/chat.min.js
@@ -1 +1,2 @@
-window.zammadChatTemplates||(window.zammadChatTemplates={}),window.zammadChatTemplates.agent=function(t){t||(t={});var e=[],s=function(t){return t&&t.ecoSafe?t:void 0!==t&&null!=t?i(t):""},n=t.safe,i=t.escape;return t.safe=function(t){if(t&&t.ecoSafe)return t;void 0!==t&&null!=t||(t="");var e=new String(t);return e.ecoSafe=!0,e},i||(i=t.escape=function(t){return(""+t).replace(/&/g,"&amp;").replace(/</g,"&lt;").replace(/>/g,"&gt;").replace(/"/g,"&quot;")}),function(){(function(){this.agent.avatar&&(e.push('\n<img class="zammad-chat-agent-avatar" src="'),e.push(s(this.agent.avatar)),e.push('">\n')),e.push('\n<span class="zammad-chat-agent-sentence">\n  <span class="zammad-chat-agent-name">'),e.push(s(this.agent.name)),e.push("</span>\n</span>")}).call(this)}.call(t),t.safe=n,t.escape=i,e.join("")};var bind=function(t,e){return function(){return t.apply(e,arguments)}},slice=[].slice,extend=function(t,e){for(var s in e)hasProp.call(e,s)&&(t[s]=e[s]);function n(){this.constructor=t}return n.prototype=e.prototype,t.prototype=new n,t.__super__=e.prototype,t},hasProp={}.hasOwnProperty;!function(O,E){var s,n,e,i,t,o,a,r,l;o=(l=document.getElementsByTagName("script"))[l.length-1],a=o.src.match(".*://([^:/]*).*")[1],r=o.src.match("(.*)://[^:/]*.*")[1],s=function(){function t(t){this.options=O.extend({},this.defaults,t),this.log=new e({debug:this.options.debug,logPrefix:this.options.logPrefix||this.logPrefix})}return t.prototype.defaults={debug:!1},t}(),e=function(){function t(t){this.log=bind(this.log,this),this.error=bind(this.error,this),this.notice=bind(this.notice,this),this.debug=bind(this.debug,this),this.options=O.extend({},this.defaults,t)}return t.prototype.defaults={debug:!1},t.prototype.debug=function(){var t;if(t=1<=arguments.length?slice.call(arguments,0):[],this.options.debug)return this.log("debug",t)},t.prototype.notice=function(){var t;return t=1<=arguments.length?slice.call(arguments,0):[],this.log("notice",t)},t.prototype.error=function(){var t;return t=1<=arguments.length?slice.call(arguments,0):[],this.log("error",t)},t.prototype.log=function(t,e){var s,n,i,o;if(e.unshift("||"),e.unshift(t),e.unshift(this.options.logPrefix),console.log.apply(console,e),this.options.debug){for(o="",n=0,i=e.length;n<i;n++)o+=" ","object"==typeof(s=e[n])?o+=JSON.stringify(s):s&&s.toString?o+=s.toString():o+=s;return O(".js-chatLogDisplay").prepend("<div>"+o+"</div>")}},t}(),i=function(t){function e(t){this.stop=bind(this.stop,this),this.start=bind(this.start,this),e.__super__.constructor.call(this,t)}return extend(e,s),e.prototype.timeoutStartedAt=null,e.prototype.logPrefix="timeout",e.prototype.defaults={debug:!1,timeout:4,timeoutIntervallCheck:.5},e.prototype.start=function(){var t,e,s;return this.stop(),e=new Date,t=function(){var t;if(t=new Date-new Date(e.getTime()+1e3*s.options.timeout*60),s.log.debug("Timeout check for "+s.options.timeout+" minutes (left "+t/1e3+" sec.)"),!(t<0))return s.stop(),s.options.callback()},(s=this).log.debug("Start timeout in "+this.options.timeout+" minutes"),this.intervallId=setInterval(t,1e3*this.options.timeoutIntervallCheck*60)},e.prototype.stop=function(){if(this.intervallId)return this.log.debug("Stop timeout of "+this.options.timeout+" minutes"),clearInterval(this.intervallId)},e}(),n=function(t){function e(t){this.ping=bind(this.ping,this),this.send=bind(this.send,this),this.reconnect=bind(this.reconnect,this),this.close=bind(this.close,this),this.connect=bind(this.connect,this),this.set=bind(this.set,this),e.__super__.constructor.call(this,t)}return extend(e,s),e.prototype.logPrefix="io",e.prototype.set=function(t){var e,s,n;for(e in s=[],t)n=t[e],s.push(this.options[e]=n);return s},e.prototype.connect=function(){var e,i,s,n;return this.log.debug("Connecting to "+this.options.host),this.ws=new E.WebSocket(""+this.options.host),this.ws.onopen=(e=this,function(t){return e.log.debug("onOpen",t),e.options.onOpen(t),e.ping()}),this.ws.onmessage=(i=this,function(t){var e,s,n;for(n=JSON.parse(t.data),i.log.debug("onMessage",t.data),e=0,s=n.length;e<s;e++)"pong"===n[e].event&&i.ping();if(i.options.onMessage)return i.options.onMessage(n)}),this.ws.onclose=(s=this,function(t){if(s.log.debug("close websocket connection",t),s.pingDelayId&&clearTimeout(s.pingDelayId),s.manualClose){if(s.log.debug("manual close, onClose callback"),s.manualClose=!1,s.options.onClose)return s.options.onClose(t)}else if(s.log.debug("error close, onError callback"),s.options.onError)return s.options.onError("Connection lost...")}),this.ws.onerror=(n=this,function(t){if(n.log.debug("onError",t),n.options.onError)return n.options.onError(t)})},e.prototype.close=function(){return this.log.debug("close websocket manually"),this.manualClose=!0,this.ws.close()},e.prototype.reconnect=function(){return this.log.debug("reconnect"),this.close(),this.connect()},e.prototype.send=function(t,e){var s;return null==e&&(e={}),this.log.debug("send",t,e),s=JSON.stringify({event:t,data:e}),this.ws.send(s)},e.prototype.ping=function(){var t,e;return t=function(){return e.send("ping")},(e=this).pingDelayId=setTimeout(t,29e3)},e}(),t=function(t){function e(t){return this.removeAttributes=bind(this.removeAttributes,this),this.startTimeoutObservers=bind(this.startTimeoutObservers,this),this.onCssLoaded=bind(this.onCssLoaded,this),this.setAgentOnlineState=bind(this.setAgentOnlineState,this),this.onConnectionEstablished=bind(this.onConnectionEstablished,this),this.setSessionId=bind(this.setSessionId,this),this.onConnectionReestablished=bind(this.onConnectionReestablished,this),this.reconnect=bind(this.reconnect,this),this.destroy=bind(this.destroy,this),this.onScrollHintClick=bind(this.onScrollHintClick,this),this.detectScrolledtoBottom=bind(this.detectScrolledtoBottom,this),this.onLeaveTemporary=bind(this.onLeaveTemporary,this),this.onAgentTypingEnd=bind(this.onAgentTypingEnd,this),this.onAgentTypingStart=bind(this.onAgentTypingStart,this),this.onQueue=bind(this.onQueue,this),this.onQueueScreen=bind(this.onQueueScreen,this),this.onWebSocketClose=bind(this.onWebSocketClose,this),this.onCloseAnimationEnd=bind(this.onCloseAnimationEnd,this),this.close=bind(this.close,this),this.toggle=bind(this.toggle,this),this.sessionClose=bind(this.sessionClose,this),this.onOpenAnimationEnd=bind(this.onOpenAnimationEnd,this),this.open=bind(this.open,this),this.renderMessage=bind(this.renderMessage,this),this.receiveMessage=bind(this.receiveMessage,this),this.onSubmit=bind(this.onSubmit,this),this.onFocus=bind(this.onFocus,this),this.onInput=bind(this.onInput,this),this.onReopenSession=bind(this.onReopenSession,this),this.onError=bind(this.onError,this),this.onWebSocketMessage=bind(this.onWebSocketMessage,this),this.send=bind(this.send,this),this.checkForEnter=bind(this.checkForEnter,this),this.render=bind(this.render,this),this.view=bind(this.view,this),this.T=bind(this.T,this),this.options=O.extend({},this.defaults,t),e.__super__.constructor.call(this,this.options),this.isFullscreen=E.matchMedia&&E.matchMedia("(max-width: 768px)").matches,this.scrollRoot=O(this.getScrollRoot()),O?E.WebSocket&&sessionStorage?this.options.chatId?(this.options.lang||(this.options.lang=O("html").attr("lang")),this.options.lang&&(this.translations[this.options.lang]||(this.log.debug("lang: No "+this.options.lang+" found, try first two letters"),this.options.lang=this.options.lang.replace(/-.+?$/,"")),this.log.debug("lang: "+this.options.lang)),this.options.host||this.detectHost(),this.loadCss(),this.io=new n(this.options),this.io.set({onOpen:this.render,onClose:this.onWebSocketClose,onMessage:this.onWebSocketMessage,onError:this.onError}),void this.io.connect()):(this.state="unsupported",void this.log.error("Chat: need chatId as option!")):(this.state="unsupported",void this.log.notice("Chat: Browser not supported!")):(this.state="unsupported",void this.log.notice("Chat: no jquery found!"))}return extend(e,s),e.prototype.defaults={chatId:void 0,show:!0,target:O("body"),host:"",debug:!1,flat:!1,lang:void 0,cssAutoload:!0,cssUrl:void 0,fontSize:void 0,buttonClass:"open-zammad-chat",inactiveClass:"is-inactive",title:"<strong>Chat</strong> with us!",scrollHint:"Scroll down to see new messages",idleTimeout:6,idleTimeoutIntervallCheck:.5,inactiveTimeout:8,inactiveTimeoutIntervallCheck:.5,waitingListTimeout:4,waitingListTimeoutIntervallCheck:.5},e.prototype.logPrefix="chat",e.prototype._messageCount=0,e.prototype.isOpen=!1,e.prototype.blinkOnlineInterval=null,e.prototype.stopBlinOnlineStateTimeout=null,e.prototype.showTimeEveryXMinutes=2,e.prototype.lastTimestamp=null,e.prototype.lastAddedType=null,e.prototype.inputTimeout=null,e.prototype.isTyping=!1,e.prototype.state="offline",e.prototype.initialQueueDelay=1e4,e.prototype.translations={de:{"<strong>Chat</strong> with us!":"<strong>Chatte</strong> mit uns!","Scroll down to see new messages":"Scrolle nach unten um neue Nachrichten zu sehen",Online:"Online",Offline:"Offline",Connecting:"Verbinden","Connection re-established":"Verbindung wiederhergestellt",Today:"Heute",Send:"Senden","Chat closed by %s":"Chat beendet von %s","Compose your message...":"Ihre Nachricht...","All colleagues are busy.":"Alle Kollegen sind belegt.","You are on waiting list position <strong>%s</strong>.":"Sie sind in der Warteliste an der Position <strong>%s</strong>.","Start new conversation":"Neue Konversation starten","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"Da Sie in den letzten %s Minuten nichts geschrieben haben wurde Ihre Konversation mit <strong>%s</strong> geschlossen.","Since you didn't respond in the last %s minutes your conversation got closed.":"Da Sie in den letzten %s Minuten nichts geschrieben haben wurde Ihre Konversation geschlossen.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"Es tut uns leid, es dauert länger als erwartet, um einen freien Platz zu erhalten. Bitte versuchen Sie es zu einem späteren Zeitpunkt noch einmal oder schicken Sie uns eine E-Mail. Vielen Dank!"},es:{"<strong>Chat</strong> with us!":"<strong>Chatee</strong> con nosotros!","Scroll down to see new messages":"Haga scroll hacia abajo para ver nuevos mensajes",Online:"En linea",Offline:"Desconectado",Connecting:"Conectando","Connection re-established":"Conexión restablecida",Today:"Hoy",Send:"Enviar","Chat closed by %s":"Chat cerrado por %s","Compose your message...":"Escriba su mensaje...","All colleagues are busy.":"Todos los agentes están ocupados.","You are on waiting list position <strong>%s</strong>.":"Usted está en la posición <strong>%s</strong> de la lista de espera.","Start new conversation":"Iniciar nueva conversación","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"Puesto que usted no respondió en los últimos %s minutos su conversación con <strong>%s</strong> se ha cerrado.","Since you didn't respond in the last %s minutes your conversation got closed.":"Puesto que usted no respondió en los últimos %s minutos su conversación se ha cerrado.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"Lo sentimos, se tarda más tiempo de lo esperado para ser atendido por un agente. Inténtelo de nuevo más tarde o envíenos un correo electrónico. ¡Gracias!"},fr:{"<strong>Chat</strong> with us!":"<strong>Chattez</strong> avec nous!","Scroll down to see new messages":"Faites défiler pour lire les nouveaux messages",Online:"En-ligne",Offline:"Hors-ligne",Connecting:"Connexion en cours","Connection re-established":"Connexion rétablie",Today:"Aujourdhui",Send:"Envoyer","Chat closed by %s":"Chat fermé par %s","Compose your message...":"Composez votre message...","All colleagues are busy.":"Tous les collègues sont actuellement occupés.","You are on waiting list position <strong>%s</strong>.":"Vous êtes actuellement en <strong>%s</strong> position dans la file d'attente.","Start new conversation":"Démarrer une nouvelle conversation","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"Si vous ne répondez pas dans les <strong>%s</strong> minutes, votre conversation avec %s va être fermée.","Since you didn't respond in the last %s minutes your conversation got closed.":"Si vous ne répondez pas dans les %s minutes, votre conversation va être fermée.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"Nous sommes désolés, il faut plus de temps que prévu pour obtenir un emplacement vide. Veuillez réessayer ultérieurement ou nous envoyer un courriel. Je vous remercie!"},nl:{"<strong>Chat</strong> with us!":"<strong>Chat</strong> met ons!","Scroll down to see new messages":"Scrol naar beneden om nieuwe berichten te zien",Online:"Online",Offline:"Offline",Connecting:"Verbinden","Connection re-established":"Verbinding herstelt",Today:"Vandaag",Send:"Verzenden","Chat closed by %s":"Chat gesloten door %s","Compose your message...":"Typ uw bericht...","All colleagues are busy.":"Alle medewerkers zijn bezet.","You are on waiting list position <strong>%s</strong>.":"U bent <strong>%s</strong> in de wachtrij.","Start new conversation":"Nieuwe conversatie starten","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"Omdat u in de laatste %s minuten niets geschreven heeft wordt de conversatie met <strong>%s</strong> gesloten.","Since you didn't respond in the last %s minutes your conversation got closed.":"Omdat u in de laatste %s minuten niets geschreven heeft is de conversatie gesloten.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"Het spijt ons, het duurt langer dan verwacht om te antwoorden. Alstublieft probeer het later nogmaals of stuur ons een email. Hartelijk dank!"},it:{"<strong>Chat</strong> with us!":"<strong>Chatta</strong> con noi!","Scroll down to see new messages":"Scorrere verso il basso per vedere i nuovi messaggi",Online:"Online",Offline:"Offline",Connecting:"Collegamento","Connection re-established":"Collegamento ristabilito",Today:"Oggi",Send:"Invio","Chat closed by %s":"Conversazione chiusa da %s","Compose your message...":"Comporre il tuo messaggio...","All colleagues are busy.":"Tutti i colleghi sono occupati.","You are on waiting list position <strong>%s</strong>.":"Siete in posizione lista d' attesa <strong>%s</strong>.","Start new conversation":"Avviare una nuova conversazione","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"Dal momento che non hai risposto negli ultimi %s minuti la tua conversazione con <strong>%s</strong> si è chiusa.","Since you didn't respond in the last %s minutes your conversation got closed.":"Dal momento che non hai risposto negli ultimi %s minuti la tua conversazione si è chiusa.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"Ci dispiace, ci vuole più tempo come previsto per ottenere uno slot vuoto. Per favore riprova più tardi o inviaci un' e-mail. Grazie!"},pl:{"<strong>Chat</strong> with us!":"<strong>Czatuj</strong> z nami!","Scroll down to see new messages":"Przewiń w dół, aby wyświetlić nowe wiadomości",Online:"Online",Offline:"Offline",Connecting:"Łączenie","Connection re-established":"Ponowne nawiązanie połączenia",Today:"dzisiejszy",Send:"Wyślij","Chat closed by %s":"Czat zamknięty przez %s","Compose your message...":"Utwórz swoją wiadomość...","All colleagues are busy.":"Wszyscy koledzy są zajęci.","You are on waiting list position <strong>%s</strong>.":"Na liście oczekujących znajduje się pozycja <strong>%s</strong>.","Start new conversation":"Rozpoczęcie nowej konwersacji","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"Ponieważ w ciągu ostatnich %s minut nie odpowiedziałeś, Twoja rozmowa z <strong>%s</strong> została zamknięta.","Since you didn't respond in the last %s minutes your conversation got closed.":"Ponieważ nie odpowiedziałeś w ciągu ostatnich %s minut, Twoja rozmowa została zamknięta.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"Przykro nam, ale to trwa dłużej niż się spodziewamy. Spróbuj ponownie później lub wyślij nam wiadomość e-mail. Dziękuję!"},"zh-cn":{"<strong>Chat</strong> with us!":"发起<strong>即时对话</strong>!","Scroll down to see new messages":"向下滚动以查看新消息",Online:"在线",Offline:"离线",Connecting:"连接中","Connection re-established":"正在重新建立连接",Today:"今天",Send:"发送","Chat closed by %s":"Chat closed by %s","Compose your message...":"正在输入信息...","All colleagues are busy.":"所有工作人员都在忙碌中.","You are on waiting list position <strong>%s</strong>.":"您目前的等候位置是第 <strong>%s</strong> 位.","Start new conversation":"开始新的会话","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"由于您超过 %s 分钟没有回复, 您与 <strong>%s</strong> 的会话已被关闭.","Since you didn't respond in the last %s minutes your conversation got closed.":"由于您超过 %s 分钟没有任何回复, 该对话已被关闭.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"非常抱歉, 目前需要等候更长的时间才能接入对话, 请稍后重试或向我们发送电子邮件. 谢谢!"},"zh-tw":{"<strong>Chat</strong> with us!":"開始<strong>即時對话</strong>!","Scroll down to see new messages":"向下滑動以查看新訊息",Online:"線上",Offline:"离线",Connecting:"連線中","Connection re-established":"正在重新建立連線中",Today:"今天",Send:"發送","Chat closed by %s":"Chat closed by %s","Compose your message...":"正在輸入訊息...","All colleagues are busy.":"所有服務人員都在忙碌中.","You are on waiting list position <strong>%s</strong>.":"你目前的等候位置是第 <strong>%s</strong> 順位.","Start new conversation":"開始新的對話","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"由於你超過 %s 分鐘沒有回應, 你與 <strong>%s</strong> 的對話已被關閉.","Since you didn't respond in the last %s minutes your conversation got closed.":"由於你超過 %s 分鐘沒有任何回應, 該對話已被關閉.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"非常抱歉, 當前需要等候更長的時間方可排入對話程序, 請稍後重試或向我們寄送電子郵件. 謝謝!"},ru:{"<strong>Chat</strong> with us!":"Напишите нам!","Scroll down to see new messages":"Прокрутите, чтобы увидеть новые сообщения",Online:"Онлайн",Offline:"Оффлайн",Connecting:"Подключение","Connection re-established":"Подключение восстановлено",Today:"Сегодня",Send:"Отправить","Chat closed by %s":"%s закрыл чат","Compose your message...":"Напишите сообщение...","All colleagues are busy.":"Все сотрудники заняты","You are on waiting list position %s.":"Вы в списке ожидания под номером %s","Start new conversation":"Начать новую переписку.","Since you didn't respond in the last %s minutes your conversation with %s got closed.":"Поскольку вы не отвечали в течение последних %s минут, ваш разговор с %s был закрыт.","Since you didn't respond in the last %s minutes your conversation got closed.":"Поскольку вы не отвечали в течение последних %s минут, ваш разговор был закрыт.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"К сожалению, ожидание свободного места требует больше времени. Повторите попытку позже или отправьте нам электронное письмо. Спасибо!"}},e.prototype.sessionId=void 0,e.prototype.scrolledToBottom=!0,e.prototype.scrollSnapTolerance=10,e.prototype.richTextFormatKey={66:!0,73:!0,85:!0,83:!0},e.prototype.T=function(){var t,e,s,n,i,o;if(i=arguments[0],e=2<=arguments.length?slice.call(arguments,1):[],this.options.lang&&"en"!==this.options.lang&&(this.translations[this.options.lang]?((o=this.translations[this.options.lang])[i]||this.log.notice("Translation needed for '"+i+"'"),i=o[i]||i):this.log.notice("Translation '"+this.options.lang+"' needed!")),e)for(s=0,n=e.length;s<n;s++)t=e[s],i=i.replace(/%s/,t);return i},e.prototype.view=function(e){return s=this,function(t){return t||(t={}),t.T=s.T,t.background=s.options.background,t.flat=s.options.flat,t.fontSize=s.options.fontSize,E.zammadChatTemplates[e](t)};var s},e.prototype.getScrollRoot=function(){var t,e,s;return"scrollingElement"in document?document.scrollingElement:(s=(e=document.documentElement).scrollTop,e.scrollTop=s+1,t=e.scrollTop,(e.scrollTop=s)<t?e:document.body)},e.prototype.render=function(){return this.el&&O(".zammad-chat").get(0)||this.renderBase(),O("."+this.options.buttonClass).addClass(this.inactiveClass),this.setAgentOnlineState("online"),this.log.debug("widget rendered"),this.startTimeoutObservers(),this.idleTimeout.start(),this.sessionId=sessionStorage.getItem("sessionId"),this.send("chat_status_customer",{session_id:this.sessionId,url:E.location.href})},e.prototype.renderBase=function(){var s,u,h,t,e;if(this.el=O(this.view("chat")({title:this.options.title,scrollHint:this.options.scrollHint})),this.options.target.append(this.el),this.input=this.el.find(".zammad-chat-input"),this.el.find(".js-chat-open").click(this.open),this.el.find(".js-chat-toggle").click(this.toggle),this.el.find(".js-chat-status").click(this.stopPropagation),this.el.find(".zammad-chat-controls").on("submit",this.onSubmit),this.el.find(".zammad-chat-body").on("scroll",this.detectScrolledtoBottom),this.el.find(".zammad-scroll-hint").click(this.onScrollHintClick),this.input.on({keydown:this.checkForEnter,input:this.onInput}),this.input.on("keydown",(s=this,function(t){var e;if(e=!1,(t.altKey||t.ctrlKey||!t.metaKey)&&(t.altKey||!t.ctrlKey||t.metaKey)||(e=!0),e&&s.richTextFormatKey[t.keyCode]){if(t.preventDefault(),66===t.keyCode)return document.execCommand("bold"),!0;if(73===t.keyCode)return document.execCommand("italic"),!0;if(85===t.keyCode)return document.execCommand("underline"),!0;if(83===t.keyCode)return document.execCommand("strikeThrough"),!0}})),this.input.on("paste",(u=this,function(e){var s,n,t,i,o,a,r,l,c,h,d;if(e.stopPropagation(),e.preventDefault(),e.clipboardData)s=e.clipboardData;else if(E.clipboardData)s=E.clipboardData;else{if(!e.originalEvent.clipboardData)throw"No clipboardData support";s=e.originalEvent.clipboardData}if(a=!1,s&&s.items&&s.items[0]&&("file"!==(r=s.items[0]).kind||"image/png"!==r.type&&"image/jpeg"!==r.type||(o=r.getAsFile(),(c=new FileReader).onload=function(t){var i,e,o;return o=t.target.result,(i=document.createElement("img")).src=o,e=function(t,e,s,n){return u.isRetina()&&(e/=2),i='<img style="width: 100%; max-width: '+e+'px;" src="'+(o=t)+'">',document.execCommand("insertHTML",!1,i)},u.resizeImage(i.src,460,"auto",2,"image/jpeg","auto",e)},c.readAsDataURL(o),a=!0)),!a){n=d=void 0;try{d=s.getData("text/html"),n="html",d&&0!==d.length||(n="text",d=s.getData("text/plain")),d&&0!==d.length||(n="text2",d=s.getData("text"))}catch(t){e=t,console.log("Sorry, can't insert markup because browser is not supporting it."),n="text3",d=s.getData("text")}return"text"!==n&&"text2"!==n&&"text3"!==n||(d=(d="<div>"+d.replace(/\n/g,"</div><div>")+"</div>").replace(/<div><\/div>/g,"<div><br></div>")),console.log("p",n,d),"html"===n&&(t=O("<div>"+d+"</div>"),l=!1,i=d,h=new RegExp("<(/w|w):[A-Za-z]"),i.match(h)&&(l=!0,i=i.replace(h,"")),h=new RegExp("<(/o|o):[A-Za-z]"),i.match(h)&&(l=!0,i=i.replace(h,"")),l&&(t=u.wordFilter(t)),(t=O(t)).contents().each(function(){if(8===this.nodeType)return O(this).remove()}),t.find("a, font, small, time, form, label").replaceWith(function(){return O(this).contents()}),t.find("textarea").each(function(){var t,e;return e=this.outerHTML,h=new RegExp("<"+this.tagName,"i"),t=e.replace(h,"<div"),h=new RegExp("</"+this.tagName,"i"),t=t.replace(h,"</div"),O(this).replaceWith(t)}),t.find("font, img, svg, input, select, button, style, applet, embed, noframes, canvas, script, frame, iframe, meta, link, title, head, fieldset").remove(),u.removeAttributes(t),d=t.html()),"text3"===n?u.pasteHtmlAtCaret(d):document.execCommand("insertHTML",!1,d),!0}})),this.input.on("drop",(h=this,function(t){var e,s,n,l,c;if(t.stopPropagation(),t.preventDefault(),E.dataTransfer)e=E.dataTransfer;else{if(!t.originalEvent.dataTransfer)throw"No clipboardData support";e=t.originalEvent.dataTransfer}if(l=t.clientX,c=t.clientY,(s=e.files[0]).type.match("image.*"))return(n=new FileReader).onload=function(t){var a,e,r;return r=t.target.result,(a=document.createElement("img")).src=r,e=function(t,e,s,n){var i,o;return h.isRetina()&&(e/=2),a=(a=O('<img style="width: 100%; max-width: '+e+'px;" src="'+(r=t)+'">')).get(0),document.caretPositionFromPoint?(i=document.caretPositionFromPoint(l,c),(o=document.createRange()).setStart(i.offsetNode,i.offset),o.collapse(),o.insertNode(a)):document.caretRangeFromPoint?(o=document.caretRangeFromPoint(l,c)).insertNode(a):console.log("could not find carat")},h.resizeImage(a.src,460,"auto",2,"image/jpeg","auto",e)},n.readAsDataURL(s)})),O(E).on("beforeunload",(t=this,function(){return t.onLeaveTemporary()})),O(E).bind("hashchange",(e=this,function(){if(!e.isOpen)return e.idleTimeout.start();e.sessionId&&e.send("chat_session_notice",{session_id:e.sessionId,message:E.location.href})})),this.isFullscreen)return this.input.on({focus:this.onFocus,focusout:this.onFocusOut})},e.prototype.stopPropagation=function(t){return t.stopPropagation()},e.prototype.checkForEnter=function(t){if(!t.shiftKey&&13===t.keyCode)return t.preventDefault(),this.sendMessage()},e.prototype.send=function(t,e){return null==e&&(e={}),e.chat_id=this.options.chatId,this.io.send(t,e)},e.prototype.onWebSocketMessage=function(t){var e,s,n;for(e=0,s=t.length;e<s;e++)switch(n=t[e],this.log.debug("ws:onmessage",n),n.event){case"chat_error":this.log.notice(n.data),n.data&&"chat_disabled"===n.data.state&&this.destroy({remove:!0});break;case"chat_session_message":if(n.data.self_written)return;this.receiveMessage(n.data);break;case"chat_session_typing":if(n.data.self_written)return;this.onAgentTypingStart();break;case"chat_session_start":this.onConnectionEstablished(n.data);break;case"chat_session_queue":this.onQueueScreen(n.data);break;case"chat_session_closed":case"chat_session_left":this.onSessionClosed(n.data);break;case"chat_status_customer":switch(n.data.state){case"online":this.sessionId=void 0,!this.options.cssAutoload||this.cssLoaded?this.onReady():this.socketReady=!0;break;case"offline":this.onError("Zammad Chat: No agent online");break;case"chat_disabled":this.onError("Zammad Chat: Chat is disabled");break;case"no_seats_available":this.onError("Zammad Chat: Too many clients in queue. Clients in queue: "+n.data.queue);break;case"reconnect":this.onReopenSession(n.data)}}},e.prototype.onReady=function(){if(this.log.debug("widget ready for use"),O("."+this.options.buttonClass).click(this.open).removeClass(this.inactiveClass),this.options.show)return this.show()},e.prototype.onError=function(t){return this.log.debug(t),this.addStatus(t),O("."+this.options.buttonClass).hide(),this.isOpen?(this.disableInput(),this.destroy({remove:!1})):this.destroy({remove:!0})},e.prototype.onReopenSession=function(t){var e,s,n,i,o;if(this.log.debug("old messages",t.session),this.inactiveTimeout.start(),o=sessionStorage.getItem("unfinished_message"),t.agent){for(this.onConnectionEstablished(t),e=0,s=(i=t.session).length;e<s;e++)n=i[e],this.renderMessage({message:n.content,id:n.id,from:n.created_by_id?"agent":"customer"});o&&this.input.html(o)}if(t.position&&this.onQueue(t),this.show(),this.open(),this.scrollToBottom(),o)return this.input.focus()},e.prototype.onInput=function(){return this.el.find(".zammad-chat-message--unread").removeClass("zammad-chat-message--unread"),sessionStorage.setItem("unfinished_message",this.input.html()),this.onTyping()},e.prototype.onFocus=function(){var t;if(O(E).scrollTop(10),t=0<O(E).scrollTop(),O(E).scrollTop(0),t)return this.log.notice("virtual keyboard shown")},e.prototype.onFocusOut=function(){},e.prototype.onTyping=function(){if(!(this.isTyping&&this.isTyping>new Date((new Date).getTime()-1500)))return this.isTyping=new Date,this.send("chat_session_typing",{session_id:this.sessionId}),this.inactiveTimeout.start()},e.prototype.onSubmit=function(t){return t.preventDefault(),this.sendMessage()},e.prototype.sendMessage=function(){var t,e;if(t=this.input.html())return this.inactiveTimeout.start(),sessionStorage.removeItem("unfinished_message"),e=this.view("message")({message:t,from:"customer",id:this._messageCount++,unreadClass:""}),this.maybeAddTimestamp(),this.el.find(".zammad-chat-message--typing").get(0)?(this.lastAddedType="typing-placeholder",this.el.find(".zammad-chat-message--typing").before(e)):(this.lastAddedType="message--customer",this.el.find(".zammad-chat-body").append(e)),this.input.html(""),this.scrollToBottom(),this.send("chat_session_message",{content:t,id:this._messageCount,session_id:this.sessionId})},e.prototype.receiveMessage=function(t){return this.inactiveTimeout.start(),this.onAgentTypingEnd(),this.maybeAddTimestamp(),this.renderMessage({message:t.message.content,id:t.id,from:"agent"}),this.scrollToBottom({showHint:!0})},e.prototype.renderMessage=function(t){return this.lastAddedType="message--"+t.from,t.unreadClass=document.hidden?" zammad-chat-message--unread":"",this.el.find(".zammad-chat-body").append(this.view("message")(t))},e.prototype.open=function(){var t;if(!this.isOpen)return this.isOpen=!0,this.log.debug("open widget"),this.sessionId||this.showLoader(),this.el.addClass("zammad-chat-is-open"),t=this.el.height()-this.el.find(".zammad-chat-header").outerHeight(),this.el.css("bottom",-t),this.sessionId?(this.el.css("bottom",0),this.onOpenAnimationEnd()):(this.el.animate({bottom:0},500,this.onOpenAnimationEnd),this.send("chat_session_init",{url:E.location.href}));this.log.debug("widget already open, block")},e.prototype.onOpenAnimationEnd=function(){if(this.idleTimeout.stop(),this.isFullscreen)return this.disableScrollOnRoot()},e.prototype.sessionClose=function(){return this.send("chat_session_close",{session_id:this.sessionId}),this.inactiveTimeout.stop(),this.waitingListTimeout.stop(),sessionStorage.removeItem("unfinished_message"),this.onInitialQueueDelayId&&clearTimeout(this.onInitialQueueDelayId),this.setSessionId(void 0)},e.prototype.toggle=function(t){return this.isOpen?this.close(t):this.open(t)},e.prototype.close=function(t){var e;if(this.isOpen){if(this.initDelayId&&clearTimeout(this.initDelayId),this.sessionId)return this.log.debug("close widget"),t&&t.stopPropagation(),this.sessionClose(),this.isFullscreen&&this.enableScrollOnRoot(),e=this.el.height()-this.el.find(".zammad-chat-header").outerHeight(),this.el.animate({bottom:-e},500,this.onCloseAnimationEnd);this.log.debug("can't close widget without sessionId")}else this.log.debug("can't close widget, it's not open")},e.prototype.onCloseAnimationEnd=function(){return this.el.css("bottom",""),this.el.removeClass("zammad-chat-is-open"),this.showLoader(),this.el.find(".zammad-chat-welcome").removeClass("zammad-chat-is-hidden"),this.el.find(".zammad-chat-agent").addClass("zammad-chat-is-hidden"),this.el.find(".zammad-chat-agent-status").addClass("zammad-chat-is-hidden"),this.isOpen=!1,this.io.reconnect()},e.prototype.onWebSocketClose=function(){if(!this.isOpen)return this.el?(this.el.removeClass("zammad-chat-is-shown"),this.el.removeClass("zammad-chat-is-loaded")):void 0},e.prototype.show=function(){if("offline"!==this.state)return this.el.addClass("zammad-chat-is-loaded"),this.el.addClass("zammad-chat-is-shown")},e.prototype.disableInput=function(){return this.input.prop("disabled",!0),this.el.find(".zammad-chat-send").prop("disabled",!0)},e.prototype.enableInput=function(){return this.input.prop("disabled",!1),this.el.find(".zammad-chat-send").prop("disabled",!1)},e.prototype.hideModal=function(){return this.el.find(".zammad-chat-modal").html("")},e.prototype.onQueueScreen=function(t){var e,s;if(this.setSessionId(t.session_id),e=function(){return s.onQueue(t),s.waitingListTimeout.start()},!(s=this).initialQueueDelay||this.onInitialQueueDelayId)return this.onInitialQueueDelayId&&clearTimeout(this.onInitialQueueDelayId),e();this.onInitialQueueDelayId=setTimeout(e,this.initialQueueDelay)},e.prototype.onQueue=function(t){return this.log.notice("onQueue",t.position),this.inQueue=!0,this.el.find(".zammad-chat-modal").html(this.view("waiting")({position:t.position}))},e.prototype.onAgentTypingStart=function(){if(this.stopTypingId&&clearTimeout(this.stopTypingId),this.stopTypingId=setTimeout(this.onAgentTypingEnd,3e3),!this.el.find(".zammad-chat-message--typing").get(0)&&(this.maybeAddTimestamp(),this.el.find(".zammad-chat-body").append(this.view("typingIndicator")()),this.isVisible(this.el.find(".zammad-chat-message--typing"),!0)))return this.scrollToBottom()},e.prototype.onAgentTypingEnd=function(){return this.el.find(".zammad-chat-message--typing").remove()},e.prototype.onLeaveTemporary=function(){if(this.sessionId)return this.send("chat_session_leave_temporary",{session_id:this.sessionId})},e.prototype.maybeAddTimestamp=function(){var t,e,s;if(s=Date.now(),!this.lastTimestamp||s-this.lastTimestamp>6e4*this.showTimeEveryXMinutes)return t=this.T("Today"),e=(new Date).toTimeString().substr(0,5),"timestamp"===this.lastAddedType?(this.updateLastTimestamp(t,e),this.lastTimestamp=s):(this.el.find(".zammad-chat-body").append(this.view("timestamp")({label:t,time:e})),this.lastTimestamp=s,this.lastAddedType="timestamp",this.scrollToBottom())},e.prototype.updateLastTimestamp=function(t,e){if(this.el)return this.el.find(".zammad-chat-body").find(".zammad-chat-timestamp").last().replaceWith(this.view("timestamp")({label:t,time:e}))},e.prototype.addStatus=function(t){if(this.el)return this.maybeAddTimestamp(),this.el.find(".zammad-chat-body").append(this.view("status")({status:t})),this.scrollToBottom()},e.prototype.detectScrolledtoBottom=function(){var t;if(t=this.el.find(".zammad-chat-body").scrollTop()+this.el.find(".zammad-chat-body").outerHeight(),this.scrolledToBottom=Math.abs(t-this.el.find(".zammad-chat-body").prop("scrollHeight"))<=this.scrollSnapTolerance,this.scrolledToBottom)return this.el.find(".zammad-scroll-hint").addClass("is-hidden")},e.prototype.showScrollHint=function(){return this.el.find(".zammad-scroll-hint").removeClass("is-hidden"),this.el.find(".zammad-chat-body").scrollTop(this.el.find(".zammad-chat-body").scrollTop()+this.el.find(".zammad-scroll-hint").outerHeight())},e.prototype.onScrollHintClick=function(){return this.el.find(".zammad-chat-body").animate({scrollTop:this.el.find(".zammad-chat-body").prop("scrollHeight")},300)},e.prototype.scrollToBottom=function(t){var e;return e=(null!=t?t:{showHint:!1}).showHint,this.scrolledToBottom?this.el.find(".zammad-chat-body").scrollTop(O(".zammad-chat-body").prop("scrollHeight")):e?this.showScrollHint():void 0},e.prototype.destroy=function(t){return null==t&&(t={}),this.log.debug("destroy widget",t),this.setAgentOnlineState("offline"),t.remove&&this.el&&this.el.remove(),this.waitingListTimeout&&this.waitingListTimeout.stop(),this.inactiveTimeout&&this.inactiveTimeout.stop(),this.idleTimeout&&this.idleTimeout.stop(),this.io.close()},e.prototype.reconnect=function(){return this.log.notice("reconnecting"),this.disableInput(),this.lastAddedType="status",this.setAgentOnlineState("connecting"),this.addStatus(this.T("Connection lost"))},e.prototype.onConnectionReestablished=function(){return this.lastAddedType="status",this.setAgentOnlineState("online"),this.addStatus(this.T("Connection re-established"))},e.prototype.onSessionClosed=function(t){return this.addStatus(this.T("Chat closed by %s",t.realname)),this.disableInput(),this.setAgentOnlineState("offline"),this.inactiveTimeout.stop()},e.prototype.setSessionId=function(t){return void 0===(this.sessionId=t)?sessionStorage.removeItem("sessionId"):sessionStorage.setItem("sessionId",t)},e.prototype.onConnectionEstablished=function(t){return this.onInitialQueueDelayId&&clearTimeout(this.onInitialQueueDelayId),this.inQueue=!1,t.agent&&(this.agent=t.agent),t.session_id&&this.setSessionId(t.session_id),this.el.find(".zammad-chat-body").html(""),this.el.find(".zammad-chat-agent").html(this.view("agent")({agent:this.agent})),this.enableInput(),this.hideModal(),this.el.find(".zammad-chat-welcome").addClass("zammad-chat-is-hidden"),this.el.find(".zammad-chat-agent").removeClass("zammad-chat-is-hidden"),this.el.find(".zammad-chat-agent-status").removeClass("zammad-chat-is-hidden"),this.isFullscreen||this.input.focus(),this.setAgentOnlineState("online"),this.waitingListTimeout.stop(),this.idleTimeout.stop(),this.inactiveTimeout.start()},e.prototype.showCustomerTimeout=function(){var t;return this.el.find(".zammad-chat-modal").html(this.view("customer_timeout")({agent:this.agent.name,delay:this.options.inactiveTimeout})),t=function(){return location.reload()},this.el.find(".js-restart").click(t),this.sessionClose()},e.prototype.showWaitingListTimeout=function(){var t;return this.el.find(".zammad-chat-modal").html(this.view("waiting_list_timeout")({delay:this.options.watingListTimeout})),t=function(){return location.reload()},this.el.find(".js-restart").click(t),this.sessionClose()},e.prototype.showLoader=function(){return this.el.find(".zammad-chat-modal").html(this.view("loader")())},e.prototype.setAgentOnlineState=function(t){var e;if(this.state=t,this.el)return e=t.charAt(0).toUpperCase()+t.slice(1),this.el.find(".zammad-chat-agent-status").attr("data-status",t).text(this.T(e))},e.prototype.detectHost=function(){var t;return t="ws://","https"===r&&(t="wss://"),this.options.host=""+t+a+"/ws"},e.prototype.loadCss=function(){var t,e,s;if(this.options.cssAutoload)return(s=this.options.cssUrl)||(s=this.options.host.replace(/^wss/i,"https").replace(/^ws/i,"http").replace(/\/ws/i,""),s+="/assets/chat/chat.css"),this.log.debug("load css from '"+s+"'"),e="@import url('"+s+"');",(t=document.createElement("link")).onload=this.onCssLoaded,t.rel="stylesheet",t.href="data:text/css,"+escape(e),document.getElementsByTagName("head")[0].appendChild(t)},e.prototype.onCssLoaded=function(){if(this.cssLoaded=!0,this.socketReady)return this.onReady()},e.prototype.startTimeoutObservers=function(){var t,e,s;return this.idleTimeout=new i({logPrefix:"idleTimeout",debug:this.options.debug,timeout:this.options.idleTimeout,timeoutIntervallCheck:this.options.idleTimeoutIntervallCheck,callback:(t=this,function(){return t.log.debug("Idle timeout reached, hide widget",new Date),t.destroy({remove:!0})})}),this.inactiveTimeout=new 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this.log.debug("reconnect"),this.close(),this.connect()},n.prototype.send=function(t,e){var n;return null==e&&(e={}),this.log.debug("send",t,e),n=JSON.stringify({event:t,data:e}),this.ws.send(n)},n.prototype.ping=function(){var t;return t=function(t){return function(){return t.send("ping")}}(this),this.pingDelayId=setTimeout(t,29e3)},n}(n),a=function(n){function i(n){return this.removeAttributes=bind(this.removeAttributes,this),this.startTimeoutObservers=bind(this.startTimeoutObservers,this),this.onCssLoaded=bind(this.onCssLoaded,this),this.setAgentOnlineState=bind(this.setAgentOnlineState,this),this.onConnectionEstablished=bind(this.onConnectionEstablished,this),this.setSessionId=bind(this.setSessionId,this),this.onConnectionReestablished=bind(this.onConnectionReestablished,this),this.reconnect=bind(this.reconnect,this),this.destroy=bind(this.destroy,this),this.onScrollHintClick=bind(this.onScrollHintClick,this),this.detectScrolledtoBottom=bind(this.detectScrolledtoBottom,this),this.onLeaveTemporary=bind(this.onLeaveTemporary,this),this.onAgentTypingEnd=bind(this.onAgentTypingEnd,this),this.onAgentTypingStart=bind(this.onAgentTypingStart,this),this.onQueue=bind(this.onQueue,this),this.onQueueScreen=bind(this.onQueueScreen,this),this.onWebSocketClose=bind(this.onWebSocketClose,this),this.onCloseAnimationEnd=bind(this.onCloseAnimationEnd,this),this.close=bind(this.close,this),this.toggle=bind(this.toggle,this),this.sessionClose=bind(this.sessionClose,this),this.onOpenAnimationEnd=bind(this.onOpenAnimationEnd,this),this.open=bind(this.open,this),this.renderMessage=bind(this.renderMessage,this),this.receiveMessage=bind(this.receiveMessage,this),this.onSubmit=bind(this.onSubmit,this),this.onFocus=bind(this.onFocus,this),this.onInput=bind(this.onInput,this),this.onReopenSession=bind(this.onReopenSession,this),this.onError=bind(this.onError,this),this.onWebSocketMessage=bind(this.onWebSocketMessage,this),this.send=bind(this.send,this),this.checkForEnter=bind(this.checkForEnter,this),this.render=bind(this.render,this),this.view=bind(this.view,this),this.T=bind(this.T,this),this.options=t.extend({},this.defaults,n),i.__super__.constructor.call(this,this.options),this.isFullscreen=e.matchMedia&&e.matchMedia("(max-width: 768px)").matches,this.scrollRoot=t(this.getScrollRoot()),t?e.WebSocket&&sessionStorage?this.options.chatId?(this.options.lang||(this.options.lang=t("html").attr("lang")),this.options.lang&&(this.translations[this.options.lang]||(this.log.debug("lang: No "+this.options.lang+" found, try first two letters"),this.options.lang=this.options.lang.replace(/-.+?$/,"")),this.log.debug("lang: "+this.options.lang)),this.options.host||this.detectHost(),this.loadCss(),this.io=new s(this.options),this.io.set({onOpen:this.render,onClose:this.onWebSocketClose,onMessage:this.onWebSocketMessage,onError:this.onError}),void this.io.connect()):(this.state="unsupported",void this.log.error("Chat: need chatId as option!")):(this.state="unsupported",void this.log.notice("Chat: Browser not supported!")):(this.state="unsupported",void this.log.notice("Chat: no jquery found!"))}return extend(i,n),i.prototype.defaults={chatId:void 0,show:!0,target:t("body"),host:"",debug:!1,flat:!1,lang:void 0,cssAutoload:!0,cssUrl:void 0,fontSize:void 0,buttonClass:"open-zammad-chat",inactiveClass:"is-inactive",title:"<strong>Chat</strong> with us!",scrollHint:"Scroll down to see new messages",idleTimeout:6,idleTimeoutIntervallCheck:.5,inactiveTimeout:8,inactiveTimeoutIntervallCheck:.5,waitingListTimeout:4,waitingListTimeoutIntervallCheck:.5},i.prototype.logPrefix="chat",i.prototype._messageCount=0,i.prototype.isOpen=!1,i.prototype.blinkOnlineInterval=null,i.prototype.stopBlinOnlineStateTimeout=null,i.prototype.showTimeEveryXMinutes=2,i.prototype.lastTimestamp=null,i.prototype.lastAddedType=null,i.prototype.inputTimeout=null,i.prototype.isTyping=!1,i.prototype.state="offline",i.prototype.initialQueueDelay=1e4,i.prototype.translations={de:{"<strong>Chat</strong> with us!":"<strong>Chatte</strong> mit uns!","Scroll down to see new messages":"Scrolle nach unten um neue Nachrichten zu sehen",Online:"Online",Offline:"Offline",Connecting:"Verbinden","Connection re-established":"Verbindung wiederhergestellt",Today:"Heute",Send:"Senden","Chat closed by %s":"Chat beendet von %s","Compose your message...":"Ihre Nachricht...","All colleagues are busy.":"Alle Kollegen sind belegt.","You are on waiting list position <strong>%s</strong>.":"Sie sind in der Warteliste an der Position <strong>%s</strong>.","Start new conversation":"Neue Konversation starten","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"Da Sie in den letzten %s Minuten nichts geschrieben haben wurde Ihre Konversation mit <strong>%s</strong> geschlossen.","Since you didn't respond in the last %s minutes your conversation got closed.":"Da Sie in den letzten %s Minuten nichts geschrieben haben wurde Ihre Konversation geschlossen.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"Es tut uns leid, es dauert länger als erwartet, um einen freien Platz zu erhalten. Bitte versuchen Sie es zu einem späteren Zeitpunkt noch einmal oder schicken Sie uns eine E-Mail. Vielen Dank!"},es:{"<strong>Chat</strong> with us!":"<strong>Chatee</strong> con nosotros!","Scroll down to see new messages":"Haga scroll hacia abajo para ver nuevos mensajes",Online:"En linea",Offline:"Desconectado",Connecting:"Conectando","Connection re-established":"Conexión restablecida",Today:"Hoy",Send:"Enviar","Chat closed by %s":"Chat cerrado por %s","Compose your message...":"Escriba su mensaje...","All colleagues are busy.":"Todos los agentes están ocupados.","You are on waiting list position <strong>%s</strong>.":"Usted está en la posición <strong>%s</strong> de la lista de espera.","Start new conversation":"Iniciar nueva conversación","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"Puesto que usted no respondió en los últimos %s minutos su conversación con <strong>%s</strong> se ha cerrado.","Since you didn't respond in the last %s minutes your conversation got closed.":"Puesto que usted no respondió en los últimos %s minutos su conversación se ha cerrado.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"Lo sentimos, se tarda más tiempo de lo esperado para ser atendido por un agente. Inténtelo de nuevo más tarde o envíenos un correo electrónico. ¡Gracias!"},fr:{"<strong>Chat</strong> with us!":"<strong>Chattez</strong> avec nous!","Scroll down to see new messages":"Faites défiler pour lire les nouveaux messages",Online:"En-ligne",Offline:"Hors-ligne",Connecting:"Connexion en cours","Connection re-established":"Connexion rétablie",Today:"Aujourdhui",Send:"Envoyer","Chat closed by %s":"Chat fermé par %s","Compose your message...":"Composez votre message...","All colleagues are busy.":"Tous les collègues sont actuellement occupés.","You are on waiting list position <strong>%s</strong>.":"Vous êtes actuellement en <strong>%s</strong> position dans la file d'attente.","Start new conversation":"Démarrer une nouvelle conversation","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"Si vous ne répondez pas dans les <strong>%s</strong> minutes, votre conversation avec %s va être fermée.","Since you didn't respond in the last %s minutes your conversation got closed.":"Si vous ne répondez pas dans les %s minutes, votre conversation va être fermée.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"Nous sommes désolés, il faut plus de temps que prévu pour obtenir un emplacement vide. Veuillez réessayer ultérieurement ou nous envoyer un courriel. Je vous remercie!"},nl:{"<strong>Chat</strong> with us!":"<strong>Chat</strong> met ons!","Scroll down to see new messages":"Scrol naar beneden om nieuwe berichten te zien",Online:"Online",Offline:"Offline",Connecting:"Verbinden","Connection re-established":"Verbinding herstelt",Today:"Vandaag",Send:"Verzenden","Chat closed by %s":"Chat gesloten door %s","Compose your message...":"Typ uw bericht...","All colleagues are busy.":"Alle medewerkers zijn bezet.","You are on waiting list position <strong>%s</strong>.":"U bent <strong>%s</strong> in de wachtrij.","Start new conversation":"Nieuwe conversatie starten","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"Omdat u in de laatste %s minuten niets geschreven heeft wordt de conversatie met <strong>%s</strong> gesloten.","Since you didn't respond in the last %s minutes your conversation got closed.":"Omdat u in de laatste %s minuten niets geschreven heeft is de conversatie gesloten.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"Het spijt ons, het duurt langer dan verwacht om te antwoorden. Alstublieft probeer het later nogmaals of stuur ons een email. Hartelijk dank!"},it:{"<strong>Chat</strong> with us!":"<strong>Chatta</strong> con noi!","Scroll down to see new messages":"Scorri verso il basso per vedere i nuovi messaggi",Online:"Online",Offline:"Offline",Connecting:"Collegamento in corso","Connection re-established":"Collegamento ristabilito",Today:"Oggi",Send:"Invio","Chat closed by %s":"Chat chiusa da %s","Compose your message...":"Componi il tuo messaggio...","All colleagues are busy.":"Tutti gli operatori sono occupati.","You are on waiting list position <strong>%s</strong>.":"Sei in posizione <strong>%s</strong> nella lista d'attesa.","Start new conversation":"Avvia una nuova chat","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"Dal momento che non hai risposto negli ultimi %s minuti la tua chat con <strong>%s</strong> è stata chiusa.","Since you didn't respond in the last %s minutes your conversation got closed.":"Dal momento che non hai risposto negli ultimi %s minuti la tua chat è stata chiusa.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"Ci dispiace, ci vuole più tempo del previsto per arrivare al tuo turno. Per favore riprova più tardi o inviaci un'email. Grazie!"},pl:{"<strong>Chat</strong> with us!":"<strong>Czatuj</strong> z nami!","Scroll down to see new messages":"Przewiń w dół, aby wyświetlić nowe wiadomości",Online:"Online",Offline:"Offline",Connecting:"Łączenie","Connection re-established":"Ponowne nawiązanie połączenia",Today:"dzisiejszy",Send:"Wyślij","Chat closed by %s":"Czat zamknięty przez %s","Compose your message...":"Utwórz swoją wiadomość...","All colleagues are busy.":"Wszyscy koledzy są zajęci.","You are on waiting list position <strong>%s</strong>.":"Na liście oczekujących znajduje się pozycja <strong>%s</strong>.","Start new conversation":"Rozpoczęcie nowej konwersacji","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"Ponieważ w ciągu ostatnich %s minut nie odpowiedziałeś, Twoja rozmowa z <strong>%s</strong> została zamknięta.","Since you didn't respond in the last %s minutes your conversation got closed.":"Ponieważ nie odpowiedziałeś w ciągu ostatnich %s minut, Twoja rozmowa została zamknięta.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"Przykro nam, ale to trwa dłużej niż się spodziewamy. Spróbuj ponownie później lub wyślij nam wiadomość e-mail. Dziękuję!"},"zh-cn":{"<strong>Chat</strong> with us!":"发起<strong>即时对话</strong>!","Scroll down to see new messages":"向下滚动以查看新消息",Online:"在线",Offline:"离线",Connecting:"连接中","Connection re-established":"正在重新建立连接",Today:"今天",Send:"发送","Chat closed by %s":"Chat closed by %s","Compose your message...":"正在输入信息...","All colleagues are busy.":"所有工作人员都在忙碌中.","You are on waiting list position <strong>%s</strong>.":"您目前的等候位置是第 <strong>%s</strong> 位.","Start new conversation":"开始新的会话","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"由于您超过 %s 分钟没有回复, 您与 <strong>%s</strong> 的会话已被关闭.","Since you didn't respond in the last %s minutes your conversation got closed.":"由于您超过 %s 分钟没有任何回复, 该对话已被关闭.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"非常抱歉, 目前需要等候更长的时间才能接入对话, 请稍后重试或向我们发送电子邮件. 谢谢!"},"zh-tw":{"<strong>Chat</strong> with us!":"開始<strong>即時對话</strong>!","Scroll down to see new messages":"向下滑動以查看新訊息",Online:"線上",Offline:"离线",Connecting:"連線中","Connection re-established":"正在重新建立連線中",Today:"今天",Send:"發送","Chat closed by %s":"Chat closed by %s","Compose your message...":"正在輸入訊息...","All colleagues are busy.":"所有服務人員都在忙碌中.","You are on waiting list position <strong>%s</strong>.":"你目前的等候位置是第 <strong>%s</strong> 順位.","Start new conversation":"開始新的對話","Since you didn't respond in the last %s minutes your conversation with <strong>%s</strong> got closed.":"由於你超過 %s 分鐘沒有回應, 你與 <strong>%s</strong> 的對話已被關閉.","Since you didn't respond in the last %s minutes your conversation got closed.":"由於你超過 %s 分鐘沒有任何回應, 該對話已被關閉.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"非常抱歉, 當前需要等候更長的時間方可排入對話程序, 請稍後重試或向我們寄送電子郵件. 謝謝!"},ru:{"<strong>Chat</strong> with us!":"Напишите нам!","Scroll down to see new messages":"Прокрутите, чтобы увидеть новые сообщения",Online:"Онлайн",Offline:"Оффлайн",Connecting:"Подключение","Connection re-established":"Подключение восстановлено",Today:"Сегодня",Send:"Отправить","Chat closed by %s":"%s закрыл чат","Compose your message...":"Напишите сообщение...","All colleagues are busy.":"Все сотрудники заняты","You are on waiting list position %s.":"Вы в списке ожидания под номером %s","Start new conversation":"Начать новую переписку.","Since you didn't respond in the last %s minutes your conversation with %s got closed.":"Поскольку вы не отвечали в течение последних %s минут, ваш разговор с %s был закрыт.","Since you didn't respond in the last %s minutes your conversation got closed.":"Поскольку вы не отвечали в течение последних %s минут, ваш разговор был закрыт.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"К сожалению, ожидание свободного места требует больше времени. Повторите попытку позже или отправьте нам электронное письмо. Спасибо!"}},i.prototype.sessionId=void 0,i.prototype.scrolledToBottom=!0,i.prototype.scrollSnapTolerance=10,i.prototype.richTextFormatKey={66:!0,73:!0,85:!0,83:!0},i.prototype.T=function(){var t,e,n,s,i,o;if(i=arguments[0],e=2<=arguments.length?slice.call(arguments,1):[],this.options.lang&&"en"!==this.options.lang&&(this.translations[this.options.lang]?(o=this.translations[this.options.lang],o[i]||this.log.notice("Translation needed for '"+i+"'"),i=o[i]||i):this.log.notice("Translation '"+this.options.lang+"' needed!")),e)for(n=0,s=e.length;n<s;n++)t=e[n],i=i.replace(/%s/,t);return i},i.prototype.view=function(t){return function(n){return function(s){return s||(s={}),s.T=n.T,s.background=n.options.background,s.flat=n.options.flat,s.fontSize=n.options.fontSize,e.zammadChatTemplates[t](s)}}(this)},i.prototype.getScrollRoot=function(){var t,e,n;return"scrollingElement"in document?document.scrollingElement:(e=document.documentElement,n=e.scrollTop,e.scrollTop=n+1,t=e.scrollTop,e.scrollTop=n,t>n?e:document.body)},i.prototype.render=function(){return this.el&&t(".zammad-chat").get(0)||this.renderBase(),t("."+this.options.buttonClass).addClass(this.inactiveClass),this.setAgentOnlineState("online"),this.log.debug("widget rendered"),this.startTimeoutObservers(),this.idleTimeout.start(),this.sessionId=sessionStorage.getItem("sessionId"),this.send("chat_status_customer",{session_id:this.sessionId,url:e.location.href})},i.prototype.renderBase=function(){if(this.el=t(this.view("chat")({title:this.options.title,scrollHint:this.options.scrollHint})),this.options.target.append(this.el),this.input=this.el.find(".zammad-chat-input"),this.el.find(".js-chat-open").click(this.open),this.el.find(".js-chat-toggle").click(this.toggle),this.el.find(".js-chat-status").click(this.stopPropagation),this.el.find(".zammad-chat-controls").on("submit",this.onSubmit),this.el.find(".zammad-chat-body").on("scroll",this.detectScrolledtoBottom),this.el.find(".zammad-scroll-hint").click(this.onScrollHintClick),this.input.on({keydown:this.checkForEnter,input:this.onInput}),this.input.on("keydown",function(t){return function(e){var n;if(n=!1,e.altKey||e.ctrlKey||!e.metaKey?e.altKey||!e.ctrlKey||e.metaKey||(n=!0):n=!0,n&&t.richTextFormatKey[e.keyCode]){if(e.preventDefault(),66===e.keyCode)return document.execCommand("bold"),!0;if(73===e.keyCode)return document.execCommand("italic"),!0;if(85===e.keyCode)return document.execCommand("underline"),!0;if(83===e.keyCode)return document.execCommand("strikeThrough"),!0}}}(this)),this.input.on("paste",function(n){return function(s){var i,o,a,r,l,c,d,h,u,p,m,g;if(s.stopPropagation(),s.preventDefault(),s.clipboardData)i=s.clipboardData;else if(e.clipboardData)i=e.clipboardData;else{if(!s.originalEvent.clipboardData)throw"No clipboardData support";i=s.originalEvent.clipboardData}if(c=!1,i&&i.items&&i.items[0]&&(d=i.items[0],"file"!==d.kind||"image/png"!==d.type&&"image/jpeg"!==d.type||(l=d.getAsFile(),u=new FileReader,u.onload=function(t){var e,s,i;return i=t.target.result,e=document.createElement("img"),e.src=i,s=function(t,s,o,a){return n.isRetina()&&(s/=2,o/=2),i=t,e='<img style="width: 100%; max-width: '+s+'px;" src="'+i+'">',document.execCommand("insertHTML",!1,e)},n.resizeImage(e.src,460,"auto",2,"image/jpeg","auto",s)},u.readAsDataURL(l),c=!0)),!c){g=void 0,o=void 0;try{g=i.getData("text/html"),o="html",g&&0!==g.length||(o="text",g=i.getData("text/plain")),g&&0!==g.length||(o="text2",g=i.getData("text"))}catch(f){s=f,console.log("Sorry, can't insert markup because browser is not supporting it."),o="text3",g=i.getData("text")}return"text"!==o&&"text2"!==o&&"text3"!==o||(g="<div>"+g.replace(/\n/g,"</div><div>")+"</div>",g=g.replace(/<div><\/div>/g,"<div><br></div>")),console.log("p",o,g),"html"===o&&(a=t("<div>"+g+"</div>"),h=!1,r=g,p=new RegExp("<(/w|w):[A-Za-z]"),r.match(p)&&(h=!0,r=r.replace(p,"")),p=new RegExp("<(/o|o):[A-Za-z]"),r.match(p)&&(h=!0,r=r.replace(p,"")),h&&(a=n.wordFilter(a)),a=t(a),a.contents().each(function(){if(8===this.nodeType)return t(this).remove()}),a.find("a, font, small, time, form, label").replaceWith(function(){return t(this).contents()}),m="div",a.find("textarea").each(function(){var e,n;return n=this.outerHTML,p=new RegExp("<"+this.tagName,"i"),e=n.replace(p,"<"+m),p=new RegExp("</"+this.tagName,"i"),e=e.replace(p,"</"+m),t(this).replaceWith(e)}),a.find("font, img, svg, input, select, button, style, applet, embed, noframes, canvas, script, frame, iframe, meta, link, title, head, fieldset").remove(),n.removeAttributes(a),g=a.html()),"text3"===o?n.pasteHtmlAtCaret(g):document.execCommand("insertHTML",!1,g),!0}}}(this)),this.input.on("drop",function(n){return function(s){var i,o,a,r,l;if(s.stopPropagation(),s.preventDefault(),e.dataTransfer)i=e.dataTransfer;else{if(!s.originalEvent.dataTransfer)throw"No clipboardData support";i=s.originalEvent.dataTransfer}if(r=s.clientX,l=s.clientY,o=i.files[0],o.type.match("image.*"))return a=new FileReader,a.onload=function(e){var s,i,o;return o=e.target.result,s=document.createElement("img"),s.src=o,i=function(e,i,a,c){var d,h;return n.isRetina()&&(i/=2,a/=2),o=e,s=t('<img style="width: 100%; max-width: '+i+'px;" src="'+o+'">'),s=s.get(0),document.caretPositionFromPoint?(d=document.caretPositionFromPoint(r,l),h=document.createRange(),h.setStart(d.offsetNode,d.offset),h.collapse(),h.insertNode(s)):document.caretRangeFromPoint?(h=document.caretRangeFromPoint(r,l),h.insertNode(s)):console.log("could not find carat")},n.resizeImage(s.src,460,"auto",2,"image/jpeg","auto",i)},a.readAsDataURL(o)}}(this)),t(e).on("beforeunload",function(t){return function(){return t.onLeaveTemporary()}}(this)),t(e).bind("hashchange",function(t){return function(){return t.isOpen?void(t.sessionId&&t.send("chat_session_notice",{session_id:t.sessionId,message:e.location.href})):t.idleTimeout.start()}}(this)),this.isFullscreen)return this.input.on({focus:this.onFocus,focusout:this.onFocusOut})},i.prototype.stopPropagation=function(t){return t.stopPropagation()},i.prototype.checkForEnter=function(t){if(!t.shiftKey&&13===t.keyCode)return t.preventDefault(),this.sendMessage()},i.prototype.send=function(t,e){return null==e&&(e={}),e.chat_id=this.options.chatId,this.io.send(t,e)},i.prototype.onWebSocketMessage=function(t){var e,n,s;for(e=0,n=t.length;e<n;e++)switch(s=t[e],this.log.debug("ws:onmessage",s),s.event){case"chat_error":this.log.notice(s.data),s.data&&"chat_disabled"===s.data.state&&this.destroy({remove:!0});break;case"chat_session_message":if(s.data.self_written)return;this.receiveMessage(s.data);break;case"chat_session_typing":if(s.data.self_written)return;this.onAgentTypingStart();break;case"chat_session_start":this.onConnectionEstablished(s.data);break;case"chat_session_queue":this.onQueueScreen(s.data);break;case"chat_session_closed":this.onSessionClosed(s.data);break;case"chat_session_left":this.onSessionClosed(s.data);break;case"chat_status_customer":switch(s.data.state){case"online":this.sessionId=void 0,!this.options.cssAutoload||this.cssLoaded?this.onReady():this.socketReady=!0;break;case"offline":this.onError("Zammad Chat: No agent online");break;case"chat_disabled":this.onError("Zammad Chat: Chat is disabled");break;case"no_seats_available":this.onError("Zammad Chat: Too many clients in queue. Clients in queue: "+s.data.queue);break;case"reconnect":this.onReopenSession(s.data)}}},i.prototype.onReady=function(){if(this.log.debug("widget ready for use"),t("."+this.options.buttonClass).click(this.open).removeClass(this.inactiveClass),this.options.show)return this.show()},i.prototype.onError=function(e){return this.log.debug(e),this.addStatus(e),t("."+this.options.buttonClass).hide(),this.isOpen?(this.disableInput(),this.destroy({remove:!1})):this.destroy({remove:!0})},i.prototype.onReopenSession=function(t){var e,n,s,i,o;if(this.log.debug("old messages",t.session),this.inactiveTimeout.start(),o=sessionStorage.getItem("unfinished_message"),t.agent){for(this.onConnectionEstablished(t),i=t.session,e=0,n=i.length;e<n;e++)s=i[e],this.renderMessage({message:s.content,id:s.id,from:s.created_by_id?"agent":"customer"});o&&this.input.html(o)}if(t.position&&this.onQueue(t),this.show(),this.open(),this.scrollToBottom(),o)return this.input.focus()},i.prototype.onInput=function(){return this.el.find(".zammad-chat-message--unread").removeClass("zammad-chat-message--unread"),sessionStorage.setItem("unfinished_message",this.input.html()),this.onTyping()},i.prototype.onFocus=function(){var n;if(t(e).scrollTop(10),n=t(e).scrollTop()>0,t(e).scrollTop(0),n)return this.log.notice("virtual keyboard shown")},i.prototype.onFocusOut=function(){},i.prototype.onTyping=function(){if(!(this.isTyping&&this.isTyping>new Date((new Date).getTime()-1500)))return this.isTyping=new Date,this.send("chat_session_typing",{session_id:this.sessionId}),this.inactiveTimeout.start()},i.prototype.onSubmit=function(t){return t.preventDefault(),this.sendMessage()},i.prototype.sendMessage=function(){var t,e;if(t=this.input.html())return this.inactiveTimeout.start(),sessionStorage.removeItem("unfinished_message"),e=this.view("message")({message:t,from:"customer",id:this._messageCount++,unreadClass:""}),this.maybeAddTimestamp(),this.el.find(".zammad-chat-message--typing").get(0)?(this.lastAddedType="typing-placeholder",this.el.find(".zammad-chat-message--typing").before(e)):(this.lastAddedType="message--customer",this.el.find(".zammad-chat-body").append(e)),this.input.html(""),this.scrollToBottom(),this.send("chat_session_message",{content:t,id:this._messageCount,session_id:this.sessionId})},i.prototype.receiveMessage=function(t){return this.inactiveTimeout.start(),this.onAgentTypingEnd(),this.maybeAddTimestamp(),this.renderMessage({message:t.message.content,id:t.id,from:"agent"}),this.scrollToBottom({showHint:!0})},i.prototype.renderMessage=function(t){return this.lastAddedType="message--"+t.from,t.unreadClass=document.hidden?" zammad-chat-message--unread":"",this.el.find(".zammad-chat-body").append(this.view("message")(t))},i.prototype.open=function(){var t;return this.isOpen?void this.log.debug("widget already open, block"):(this.isOpen=!0,this.log.debug("open widget"),this.sessionId||this.showLoader(),this.el.addClass("zammad-chat-is-open"),t=this.el.height()-this.el.find(".zammad-chat-header").outerHeight(),this.el.css("bottom",-t),this.sessionId?(this.el.css("bottom",0),this.onOpenAnimationEnd()):(this.el.animate({bottom:0},500,this.onOpenAnimationEnd),this.send("chat_session_init",{url:e.location.href})))},i.prototype.onOpenAnimationEnd=function(){if(this.idleTimeout.stop(),this.isFullscreen)return this.disableScrollOnRoot()},i.prototype.sessionClose=function(){return this.send("chat_session_close",{session_id:this.sessionId}),this.inactiveTimeout.stop(),this.waitingListTimeout.stop(),sessionStorage.removeItem("unfinished_message"),this.onInitialQueueDelayId&&clearTimeout(this.onInitialQueueDelayId),this.setSessionId(void 0)},i.prototype.toggle=function(t){return this.isOpen?this.close(t):this.open(t)},i.prototype.close=function(t){var e;return this.isOpen?(this.initDelayId&&clearTimeout(this.initDelayId),this.sessionId?(this.log.debug("close widget"),t&&t.stopPropagation(),this.sessionClose(),this.isFullscreen&&this.enableScrollOnRoot(),e=this.el.height()-this.el.find(".zammad-chat-header").outerHeight(),this.el.animate({bottom:-e},500,this.onCloseAnimationEnd)):void this.log.debug("can't close widget without sessionId")):void this.log.debug("can't close widget, it's not open")},i.prototype.onCloseAnimationEnd=function(){return this.el.css("bottom",""),this.el.removeClass("zammad-chat-is-open"),this.showLoader(),this.el.find(".zammad-chat-welcome").removeClass("zammad-chat-is-hidden"),this.el.find(".zammad-chat-agent").addClass("zammad-chat-is-hidden"),this.el.find(".zammad-chat-agent-status").addClass("zammad-chat-is-hidden"),this.isOpen=!1,this.io.reconnect()},i.prototype.onWebSocketClose=function(){if(!this.isOpen)return this.el?(this.el.removeClass("zammad-chat-is-shown"),this.el.removeClass("zammad-chat-is-loaded")):void 0},i.prototype.show=function(){if("offline"!==this.state)return this.el.addClass("zammad-chat-is-loaded"),this.el.addClass("zammad-chat-is-shown")},i.prototype.disableInput=function(){return this.input.prop("disabled",!0),this.el.find(".zammad-chat-send").prop("disabled",!0)},i.prototype.enableInput=function(){return this.input.prop("disabled",!1),this.el.find(".zammad-chat-send").prop("disabled",!1);
+},i.prototype.hideModal=function(){return this.el.find(".zammad-chat-modal").html("")},i.prototype.onQueueScreen=function(t){var e;return this.setSessionId(t.session_id),e=function(e){return function(){return e.onQueue(t),e.waitingListTimeout.start()}}(this),this.initialQueueDelay&&!this.onInitialQueueDelayId?void(this.onInitialQueueDelayId=setTimeout(e,this.initialQueueDelay)):(this.onInitialQueueDelayId&&clearTimeout(this.onInitialQueueDelayId),e())},i.prototype.onQueue=function(t){return this.log.notice("onQueue",t.position),this.inQueue=!0,this.el.find(".zammad-chat-modal").html(this.view("waiting")({position:t.position}))},i.prototype.onAgentTypingStart=function(){if(this.stopTypingId&&clearTimeout(this.stopTypingId),this.stopTypingId=setTimeout(this.onAgentTypingEnd,3e3),!this.el.find(".zammad-chat-message--typing").get(0)&&(this.maybeAddTimestamp(),this.el.find(".zammad-chat-body").append(this.view("typingIndicator")()),this.isVisible(this.el.find(".zammad-chat-message--typing"),!0)))return this.scrollToBottom()},i.prototype.onAgentTypingEnd=function(){return this.el.find(".zammad-chat-message--typing").remove()},i.prototype.onLeaveTemporary=function(){if(this.sessionId)return this.send("chat_session_leave_temporary",{session_id:this.sessionId})},i.prototype.maybeAddTimestamp=function(){var t,e,n;if(n=Date.now(),!this.lastTimestamp||n-this.lastTimestamp>6e4*this.showTimeEveryXMinutes)return t=this.T("Today"),e=(new Date).toTimeString().substr(0,5),"timestamp"===this.lastAddedType?(this.updateLastTimestamp(t,e),this.lastTimestamp=n):(this.el.find(".zammad-chat-body").append(this.view("timestamp")({label:t,time:e})),this.lastTimestamp=n,this.lastAddedType="timestamp",this.scrollToBottom())},i.prototype.updateLastTimestamp=function(t,e){if(this.el)return this.el.find(".zammad-chat-body").find(".zammad-chat-timestamp").last().replaceWith(this.view("timestamp")({label:t,time:e}))},i.prototype.addStatus=function(t){if(this.el)return this.maybeAddTimestamp(),this.el.find(".zammad-chat-body").append(this.view("status")({status:t})),this.scrollToBottom()},i.prototype.detectScrolledtoBottom=function(){var t;if(t=this.el.find(".zammad-chat-body").scrollTop()+this.el.find(".zammad-chat-body").outerHeight(),this.scrolledToBottom=Math.abs(t-this.el.find(".zammad-chat-body").prop("scrollHeight"))<=this.scrollSnapTolerance,this.scrolledToBottom)return this.el.find(".zammad-scroll-hint").addClass("is-hidden")},i.prototype.showScrollHint=function(){return this.el.find(".zammad-scroll-hint").removeClass("is-hidden"),this.el.find(".zammad-chat-body").scrollTop(this.el.find(".zammad-chat-body").scrollTop()+this.el.find(".zammad-scroll-hint").outerHeight())},i.prototype.onScrollHintClick=function(){return this.el.find(".zammad-chat-body").animate({scrollTop:this.el.find(".zammad-chat-body").prop("scrollHeight")},300)},i.prototype.scrollToBottom=function(e){var n;return n=(null!=e?e:{showHint:!1}).showHint,this.scrolledToBottom?this.el.find(".zammad-chat-body").scrollTop(t(".zammad-chat-body").prop("scrollHeight")):n?this.showScrollHint():void 0},i.prototype.destroy=function(t){return null==t&&(t={}),this.log.debug("destroy widget",t),this.setAgentOnlineState("offline"),t.remove&&this.el&&this.el.remove(),this.waitingListTimeout&&this.waitingListTimeout.stop(),this.inactiveTimeout&&this.inactiveTimeout.stop(),this.idleTimeout&&this.idleTimeout.stop(),this.io.close()},i.prototype.reconnect=function(){return this.log.notice("reconnecting"),this.disableInput(),this.lastAddedType="status",this.setAgentOnlineState("connecting"),this.addStatus(this.T("Connection lost"))},i.prototype.onConnectionReestablished=function(){return this.lastAddedType="status",this.setAgentOnlineState("online"),this.addStatus(this.T("Connection re-established"))},i.prototype.onSessionClosed=function(t){return this.addStatus(this.T("Chat closed by %s",t.realname)),this.disableInput(),this.setAgentOnlineState("offline"),this.inactiveTimeout.stop()},i.prototype.setSessionId=function(t){return this.sessionId=t,void 0===t?sessionStorage.removeItem("sessionId"):sessionStorage.setItem("sessionId",t)},i.prototype.onConnectionEstablished=function(t){return this.onInitialQueueDelayId&&clearTimeout(this.onInitialQueueDelayId),this.inQueue=!1,t.agent&&(this.agent=t.agent),t.session_id&&this.setSessionId(t.session_id),this.el.find(".zammad-chat-body").html(""),this.el.find(".zammad-chat-agent").html(this.view("agent")({agent:this.agent})),this.enableInput(),this.hideModal(),this.el.find(".zammad-chat-welcome").addClass("zammad-chat-is-hidden"),this.el.find(".zammad-chat-agent").removeClass("zammad-chat-is-hidden"),this.el.find(".zammad-chat-agent-status").removeClass("zammad-chat-is-hidden"),this.isFullscreen||this.input.focus(),this.setAgentOnlineState("online"),this.waitingListTimeout.stop(),this.idleTimeout.stop(),this.inactiveTimeout.start()},i.prototype.showCustomerTimeout=function(){var t;return this.el.find(".zammad-chat-modal").html(this.view("customer_timeout")({agent:this.agent.name,delay:this.options.inactiveTimeout})),t=function(){return location.reload()},this.el.find(".js-restart").click(t),this.sessionClose()},i.prototype.showWaitingListTimeout=function(){var t;return this.el.find(".zammad-chat-modal").html(this.view("waiting_list_timeout")({delay:this.options.watingListTimeout})),t=function(){return location.reload()},this.el.find(".js-restart").click(t),this.sessionClose()},i.prototype.showLoader=function(){return this.el.find(".zammad-chat-modal").html(this.view("loader")())},i.prototype.setAgentOnlineState=function(t){var e;if(this.state=t,this.el)return e=t.charAt(0).toUpperCase()+t.slice(1),this.el.find(".zammad-chat-agent-status").attr("data-status",t).text(this.T(e))},i.prototype.detectHost=function(){var t;return t="ws://","https"===c&&(t="wss://"),this.options.host=""+t+l+"/ws"},i.prototype.loadCss=function(){var t,e,n;if(this.options.cssAutoload)return n=this.options.cssUrl,n||(n=this.options.host.replace(/^wss/i,"https").replace(/^ws/i,"http").replace(/\/ws/i,""),n+="/assets/chat/chat.css"),this.log.debug("load css from '"+n+"'"),e="@import url('"+n+"');",t=document.createElement("link"),t.onload=this.onCssLoaded,t.rel="stylesheet",t.href="data:text/css,"+escape(e),document.getElementsByTagName("head")[0].appendChild(t)},i.prototype.onCssLoaded=function(){if(this.cssLoaded=!0,this.socketReady)return this.onReady()},i.prototype.startTimeoutObservers=function(){return this.idleTimeout=new o({logPrefix:"idleTimeout",debug:this.options.debug,timeout:this.options.idleTimeout,timeoutIntervallCheck:this.options.idleTimeoutIntervallCheck,callback:function(t){return function(){return t.log.debug("Idle timeout reached, hide widget",new Date),t.destroy({remove:!0})}}(this)}),this.inactiveTimeout=new o({logPrefix:"inactiveTimeout",debug:this.options.debug,timeout:this.options.inactiveTimeout,timeoutIntervallCheck:this.options.inactiveTimeoutIntervallCheck,callback:function(t){return function(){return t.log.debug("Inactive timeout reached, show timeout screen.",new Date),t.showCustomerTimeout(),t.destroy({remove:!1})}}(this)}),this.waitingListTimeout=new o({logPrefix:"waitingListTimeout",debug:this.options.debug,timeout:this.options.waitingListTimeout,timeoutIntervallCheck:this.options.waitingListTimeoutIntervallCheck,callback:function(t){return function(){return t.log.debug("Waiting list timeout reached, show timeout screen.",new Date),t.showWaitingListTimeout(),t.destroy({remove:!1})}}(this)})},i.prototype.disableScrollOnRoot=function(){return this.rootScrollOffset=this.scrollRoot.scrollTop(),this.scrollRoot.css({overflow:"hidden",position:"fixed"})},i.prototype.enableScrollOnRoot=function(){return this.scrollRoot.scrollTop(this.rootScrollOffset),this.scrollRoot.css({overflow:"",position:""})},i.prototype.isVisible=function(n,s,i,o){var a,r,l,c,d,h,u,p,m,g,f,y,v,b,w,T,C,z,S,k,I,A,x,_,O,E;if(!(n.length<1))if(r=t(e),a=n.length>1?n.eq(0):n,z=a.get(0),E=r.width(),O=r.height(),o=o?o:"both",p=i!==!0||z.offsetWidth*z.offsetHeight,"function"==typeof z.getBoundingClientRect){if(C=z.getBoundingClientRect(),S=C.top>=0&&C.top<O,u=C.bottom>0&&C.bottom<=O,b=C.left>=0&&C.left<E,T=C.right>0&&C.right<=E,k=s?S||u:S&&u,v=s?b||T:b&&T,"both"===o)return p&&k&&v;if("vertical"===o)return p&&k;if("horizontal"===o)return p&&v}else{if(_=r.scrollTop(),I=_+O,A=r.scrollLeft(),x=A+E,w=a.offset(),h=w.top,l=h+a.height(),c=w.left,d=c+a.width(),y=s===!0?l:h,m=s===!0?h:l,g=s===!0?d:c,f=s===!0?c:d,"both"===o)return!!p&&m<=I&&y>=_&&f<=x&&g>=A;if("vertical"===o)return!!p&&m<=I&&y>=_;if("horizontal"===o)return!!p&&f<=x&&g>=A}},i.prototype.isRetina=function(){var t;return!!e.matchMedia&&(t=e.matchMedia("only screen and (min--moz-device-pixel-ratio: 1.3), only screen and (-o-min-device-pixel-ratio: 2.6/2), only screen and (-webkit-min-device-pixel-ratio: 1.3), only screen  and (min-device-pixel-ratio: 1.3), only screen and (min-resolution: 1.3dppx)"),t&&t.matches||e.devicePixelRatio>1)},i.prototype.resizeImage=function(t,e,n,s,i,o,a,r){var l;return null==e&&(e="auto"),null==n&&(n="auto"),null==s&&(s=1),null==r&&(r=!0),l=new Image,l.onload=function(){var t,r,c,d,h,u,p;return h=l.width,d=l.height,console.log("ImageService","current size",h,d),"auto"===n&&"auto"===e&&(e=h,n=d),"auto"===n&&(c=h/e,n=d/c),"auto"===e&&(c=h/n,e=d/c),p=!1,e<h||n<d?(p=!0,e*=s,n*=s):(e=h,n=d),t=document.createElement("canvas"),t.width=e,t.height=n,r=t.getContext("2d"),r.drawImage(l,0,0,e,n),"auto"===o&&(o=e<200&&n<200?1:e<400&&n<400?.9:e<600&&n<600?.8:e<900&&n<900?.7:.6),u=t.toDataURL(i,o),p?(console.log("ImageService","resize",e/s,n/s,o,.75*u.length/1024/1024,"in mb"),void a(u,e/s,n/s,!0)):(console.log("ImageService","no 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