Added initial version of Out Of Office functionality.

app/assets/javascripts/app/controllers/_application_controller.coffee

@@ -344,7 +344,10 @@ class App.Controller extends Spine.Controller
       title: ->
         userId = $(@).data('id')
         user   = App.User.find(userId)
-        App.Utils.htmlEscape(user.displayName())
+        headline = App.Utils.htmlEscape(user.displayName())
+        if user.isOutOfOffice()
+          headline += " (#{App.Utils.htmlEscape(user.outOfOfficeText())})"
+        headline
       content: ->
         userId = $(@).data('id')
         user   = App.User.fullLocal(userId)

app/assets/javascripts/app/controllers/_profile/out_of_office.coffee

@@ -0,0 +1,164 @@
+class Index extends App.ControllerSubContent
+  requiredPermission: 'user_preferences.out_of_office+ticket.agent'
+  header: 'Out of Office'
+  events:
+    'submit form': 'submit'
+    'click .js-disabled': 'disable'
+    'click .js-enable': 'enable'
+
+  constructor: ->
+    super
+    @render()
+
+  render: =>
+    user = @Session.get()
+    if !@localData
+      @localData =
+        out_of_office: user.out_of_office
+        out_of_office_start_at: user.out_of_office_start_at
+        out_of_office_end_at: user.out_of_office_end_at
+        out_of_office_replacement_id: user.out_of_office_replacement_id
+        out_of_office_replacement_id_completion: user.preferences.out_of_office_replacement_id_completion
+        out_of_office_text: user.preferences.out_of_office_text
+    form = $(App.view('profile/out_of_office')(
+      user: user
+      localData: @localData
+      placeholder: App.User.outOfOfficeTextPlaceholder()
+    ))
+
+    dateStart = new App.ControllerForm(
+      model:
+        configure_attributes:
+          [
+            name: 'out_of_office_start_at'
+            display: ''
+            tag: 'date'
+            past: false
+            future: true
+            null: false
+          ]
+      noFieldset: true
+      params: @localData
+    )
+    form.find('.js-startDate').html(dateStart.form)
+
+    dateEnd = new App.ControllerForm(
+      model:
+        configure_attributes:
+          [
+            name: 'out_of_office_end_at'
+            display: ''
+            tag: 'date'
+            past: false
+            future: true
+            null: false
+          ]
+      noFieldset: true
+      params: @localData
+    )
+    form.find('.js-endDate').html(dateEnd.form)
+
+    agentList = new App.ControllerForm(
+      model:
+        configure_attributes:
+          [
+            name: 'out_of_office_replacement_id'
+            display: ''
+            relation: 'User'
+            tag: 'user_autocompletion'
+            autocapitalize: false
+            multiple: false
+            limit: 30
+            minLengt: 2
+            placeholder: 'Enter Person or Organization/Company'
+            null: false
+            translate: false
+            disableCreateObject: true
+            value: @localData
+          ]
+      noFieldset: true
+      params: @localData
+    )
+    form.find('.js-recipientDropdown').html(agentList.form)
+    if @localData.out_of_office is true
+      form.find('.js-disabled').removeClass('is-disabled')
+      #form.find('.js-enable').addClass('is-disabled')
+    else
+      form.find('.js-disabled').addClass('is-disabled')
+      #form.find('.js-enable').removeClass('is-disabled')
+    @html(form)
+
+  enable: (e) =>
+    e.preventDefault()
+    params = @formParam(e.target)
+    params.out_of_office = true
+    @store(e, params)
+
+  disable: (e) =>
+    e.preventDefault()
+    params = @formParam(e.target)
+    params.out_of_office = false
+    @store(e, params)
+
+  submit: (e, params) =>
+    e.preventDefault()
+    params = @formParam(e.target)
+    @store(e, params)
+
+  store: (e, params) =>
+    @formDisable(e)
+    for key, value of params
+      @localData[key] = value
+    App.Ajax.request(
+      id:          'user_out_of_office'
+      type:        'PUT'
+      url:         "#{@apiPath}/users/out_of_office"
+      data:        JSON.stringify(params)
+      processData: true
+      success:     @success
+      error:       @error
+    )
+
+  success: (data) =>
+    if data.message is 'ok'
+      @render()
+      @notify(
+        type: 'success'
+        msg:  App.i18n.translateContent('Successfully!')
+        timeout: 1000
+      )
+    else
+      if data.notice
+        @notify
+          type:      'error'
+          msg:       App.i18n.translateContent(data.notice[0], data.notice[1])
+          removeAll: true
+      else
+        @notify
+          type:      'error'
+          msg:       'Please contact your administrator.'
+          removeAll: true
+      @formEnable( @$('form') )
+
+  error: (xhr, status, error) =>
+    @formEnable( @$('form') )
+
+    # do not close window if request is aborted
+    return if status is 'abort'
+    data = JSON.parse(xhr.responseText)
+
+    # show error message
+    if xhr.status is 401 || error is 'Unauthorized'
+      message     = '» ' + App.i18n.translateInline('Unauthorized') + ' «'
+    else if xhr.status is 404 || error is 'Not Found'
+      message     = '» ' + App.i18n.translateInline('Not Found') + ' «'
+    else if data.error
+      message     = App.i18n.translateInline(data.error)
+    else
+      message     = '» ' + App.i18n.translateInline('Error') + ' «'
+    @notify
+      type:      'error'
+      msg:       App.i18n.translateContent(message)
+      removeAll: true
+
+App.Config.set('OutOfOffice', { prio: 2800, name: 'Out of Office', parent: '#profile', target: '#profile/out_of_office', permission: ['user_preferences.out_of_office+ticket.agent'], controller: Index }, 'NavBarProfile')

app/assets/javascripts/app/controllers/_ui_element/postmaster_set.coffee

@@ -20,7 +20,7 @@ class App.UiElement.postmaster_set
             name:     'Customer'
             relation: 'User'
             tag:      'user_autocompletion'
-            disableCreateUser: true
+            disableCreateObject: true
           }
           {
             value:    'group_id'
@@ -32,7 +32,7 @@ class App.UiElement.postmaster_set
             name:     'Owner'
             relation: 'User'
             tag:      'user_autocompletion'
-            disableCreateUser: true
+            disableCreateObject: true
           }
         ]
       article:

app/assets/javascripts/app/controllers/_ui_element/user_autocompletion_search.coffee

@@ -2,5 +2,5 @@
 class App.UiElement.user_autocompletion_search
   @render: (attributeOrig, params = {}) ->
     attribute = _.clone(attributeOrig)
-    attribute.disableCreateUser = true
+    attribute.disableCreateObject = true
     new App.UserOrganizationAutocompletion(attribute: attribute, params: params).element()

app/assets/javascripts/app/controllers/layout_ref.coffee

@@ -1499,7 +1499,7 @@ class InputsRef extends App.ControllerContent
         null: false
         relation: 'User'
         autocapitalize: false
-        disableCreateUser: true
+        disableCreateObject: true
         multiple: true
 
     @$('.userOrganizationAutocompletePlaceholder').replaceWith( userOrganizationAutocomplete.element() )

app/assets/javascripts/app/controllers/ticket_customer.coffee

@@ -6,7 +6,7 @@ class App.TicketCustomer extends App.ControllerModal
 
   content: ->
     configure_attributes = [
-      { name: 'customer_id', display: 'Customer', tag: 'user_autocompletion', null: false, placeholder: 'Enter Person or Organization/Company', minLengt: 2, disableCreateUser: true },
+      { name: 'customer_id', display: 'Customer', tag: 'user_autocompletion', null: false, placeholder: 'Enter Person or Organization/Company', minLengt: 2, disableCreateObject: true },
     ]
     controller = new App.ControllerForm(
       model:

app/assets/javascripts/app/controllers/widget/avatar.coffee

@@ -7,6 +7,12 @@ class App.WidgetAvatar extends App.ObserverController
     email: true
     image: true
     vip: true
+    out_of_office: true,
+    out_of_office_start_at: true,
+    out_of_office_end_at: true,
+    out_of_office_replacement_id: true,
+    active: true
+
   globalRerender: false
 
   render: (user) =>

app/assets/javascripts/app/models/overview.coffee

@@ -8,6 +8,7 @@ class App.Overview extends App.Model
     { name: 'role_ids',   display: 'Available for Role',  tag: 'column_select', multiple: true, null: false, relation: 'Role', translate: true },
     { name: 'user_ids',   display: 'Available for User',  tag: 'column_select', multiple: true, null: true,  relation: 'User', sortBy: 'firstname' },
     { name: 'organization_shared', display: 'Only available for Users with shared Organization', tag: 'select', options: { true: 'yes', false: 'no' }, default: false, null: true },
+    { name: 'out_of_office', display: 'Only available for Users which are replacements for other users.', tag: 'select', options: { true: 'yes', false: 'no' }, default: false, null: true },
     { name: 'condition',  display: 'Conditions for shown Tickets', tag: 'ticket_selector', null: false },
     { name: 'prio',       display: 'Prio',                readonly: 1 },
     {
@@ -72,4 +73,4 @@ Sie können auch individuelle Übersichten für einzelne Agenten oder agenten Gr
 '''
 
   uiUrl: ->
-    '#ticket/view/' + @link
+    "#ticket/view/#{@link}"

app/assets/javascripts/app/models/user.coffee

@@ -53,6 +53,12 @@ class App.User extends App.Model
     cssClass += ' ' if cssClass
     cssClass += "size-#{ size }"
 
+    if @active is false
+      cssClass += ' avatar--inactive'
+
+    if @isOutOfOffice()
+      cssClass += ' avatar--vacation'
+
     if placement
       placement = " data-placement='#{placement}'"
 
@@ -104,6 +110,19 @@ class App.User extends App.Model
       vip: vip
       url: @imageUrl()
 
+  isOutOfOffice: ->
+    return false if @out_of_office isnt true
+    start_time = @out_of_office_start_at
+    return false if !start_time
+    end_time = @out_of_office_end_at
+    return false if !end_time
+    start_time = new Date(Date.parse(start_time))
+    end_time = new Date(Date.parse(end_time))
+    now = new Date((new Date).toDateString())
+    if start_time <= now && end_time >= now
+      return true
+    false
+
   imageUrl: ->
     return if !@image
     # set image url
@@ -237,3 +256,16 @@ class App.User extends App.Model
           break
       return access if access
     false
+
+  @outOfOfficeTextPlaceholder: ->
+    today = new Date()
+    outOfOfficeText = 'Christmas holiday'
+    if today.getMonth() < 3
+      outOfOfficeText = 'Easter holiday'
+    else if today.getMonth() < 9
+      outOfOfficeText = 'Summer holiday'
+    outOfOfficeText
+
+  outOfOfficeText: ->
+    return @preferences.out_of_office_text if !_.isEmpty(@preferences.out_of_office_text)
+    App.User.outOfOfficeTextPlaceholder()

app/assets/javascripts/app/views/profile/out_of_office.jst.eco

@@ -0,0 +1,34 @@
+<div class="page-header">
+  <div class="page-header-title"><h1><%- @T('Out of Office') %></h1></div>
+</div>
+
+<form class="action">
+  <div class="action-flow action-flow--row">
+    <div class="action-row">
+      <div class="action-flow action-flow--noWrap">
+        <h2><span class="action-form-status">
+            <% if @localData.out_of_office is true: %>
+              <%- @Icon('status', 'ok inline') %>
+            <% else: %>
+              <%- @Icon('status', 'error inline') %>
+            <% end %></span> <input id="out_of_office_reason" name="out_of_office_text" class="form-control form-control--inline" type="text" placeholder="<%- @Ti('e. g.') %> <%- @Ti(@placeholder) %>" value="<% if !_.isEmpty(@localData.out_of_office_text): %><%= @localData.out_of_office_text %><% end %>"></h2>
+      </div>
+    </div>
+    <div class="action-block action-block--flex">
+      <div class="label"><%- @T('From') %></div>
+      <div class="form-group js-startDate"></div>
+    </div>
+    <div class="action-block action-block--flex">
+      <div class="label"><%- @T('Till') %></div>
+      <div class="form-group js-endDate"></div>
+    </div>
+    <div class="action-row">
+      <label for="out_of_office_replacement"><%- @T('Replacement') %></label>
+      <div class="dropdown js-recipientDropdown"></div>
+    </div>
+    <div class="action-controls">
+      <div class="btn btn--danger js-disabled"><%- @Ti('Disable') %></div>
+      <div class="btn btn--create js-enable"><%- @Ti('Enable') %></div>
+    </div>
+  </div>
+</form>

app/assets/stylesheets/zammad.scss

@@ -3695,6 +3695,16 @@ footer {
     opacity: 0.5;
   }
 
+  &--inactive {
+    filter: grayscale(100%);
+    opacity: 0.2;
+  }
+
+  &--vacation {
+    filter: grayscale(70%);
+    opacity: 1;
+  }
+
   &--unique {
     background-image: image_url("/assets/images/avatar-bg.png");
     background-size: 300px 226px;
@@ -7816,6 +7826,10 @@ output {
 
   h2 {
     margin-bottom: 0;
+    
+    .action-form-status .icon {
+      margin-top: 0;
+    }
   }
 
   .action-block,

app/controllers/users_controller.rb

@@ -538,7 +538,7 @@ Response:
 }
 
 Test:
-curl http://localhost/api/v1/users/email_verify.json -v -u #{login}:#{password} -H "Content-Type: application/json" -X POST -d '{"token": "SoMeToKeN"}'
+curl http://localhost/api/v1/users/email_verify -v -u #{login}:#{password} -H "Content-Type: application/json" -X POST -d '{"token": "SoMeToKeN"}'
 
 =end
 
@@ -567,7 +567,7 @@ Response:
 }
 
 Test:
-curl http://localhost/api/v1/users/email_verify_send.json -v -u #{login}:#{password} -H "Content-Type: application/json" -X POST -d '{"email": "some_email@example.com"}'
+curl http://localhost/api/v1/users/email_verify_send -v -u #{login}:#{password} -H "Content-Type: application/json" -X POST -d '{"email": "some_email@example.com"}'
 
 =end
 
@@ -626,7 +626,7 @@ Response:
 }
 
 Test:
-curl http://localhost/api/v1/users/password_reset.json -v -u #{login}:#{password} -H "Content-Type: application/json" -X POST -d '{"username": "some_username"}'
+curl http://localhost/api/v1/users/password_reset -v -u #{login}:#{password} -H "Content-Type: application/json" -X POST -d '{"username": "some_username"}'
 
 =end
 
@@ -678,7 +678,7 @@ Response:
 }
 
 Test:
-curl http://localhost/api/v1/users/password_reset_verify.json -v -u #{login}:#{password} -H "Content-Type: application/json" -X POST -d '{"token": "SoMeToKeN", "password" "new_password"}'
+curl http://localhost/api/v1/users/password_reset_verify -v -u #{login}:#{password} -H "Content-Type: application/json" -X POST -d '{"token": "SoMeToKeN", "password" "new_password"}'
 
 =end
 
@@ -734,7 +734,7 @@ Response:
 }
 
 Test:
-curl http://localhost/api/v1/users/password_change.json -v -u #{login}:#{password} -H "Content-Type: application/json" -X POST -d '{"password_old": "password_old", "password_new": "password_new"}'
+curl http://localhost/api/v1/users/password_change -v -u #{login}:#{password} -H "Content-Type: application/json" -X POST -d '{"password_old": "password_old", "password_new": "password_new"}'
 
 =end
 
@@ -781,7 +781,7 @@ curl http://localhost/api/v1/users/password_change.json -v -u #{login}:#{passwor
 =begin
 
 Resource:
-PUT /api/v1/users/preferences.json
+PUT /api/v1/users/preferences
 
 Payload:
 {
@@ -795,7 +795,7 @@ Response:
 }
 
 Test:
-curl http://localhost/api/v1/users/preferences.json -v -u #{login}:#{password} -H "Content-Type: application/json" -X PUT -d '{"language": "de", "notifications": true}'
+curl http://localhost/api/v1/users/preferences -v -u #{login}:#{password} -H "Content-Type: application/json" -X PUT -d '{"language": "de", "notifications": true}'
 
 =end
 
@@ -808,7 +808,7 @@ curl http://localhost/api/v1/users/preferences.json -v -u #{login}:#{password} -
         params[:user].each { |key, value|
           user.preferences[key.to_sym] = value
         }
-        user.save
+        user.save!
       end
     end
     render json: { message: 'ok' }, status: :ok
@@ -817,7 +817,47 @@ curl http://localhost/api/v1/users/preferences.json -v -u #{login}:#{password} -
 =begin
 
 Resource:
-DELETE /api/v1/users/account.json
+PUT /api/v1/users/out_of_office
+
+Payload:
+{
+  "out_of_office": true,
+  "out_of_office_start_at": true,
+  "out_of_office_end_at": true,
+  "out_of_office_replacement_id": 123,
+  "out_of_office_text": 'honeymoon'
+}
+
+Response:
+{
+  :message => 'ok'
+}
+
+Test:
+curl http://localhost/api/v1/users/out_of_office -v -u #{login}:#{password} -H "Content-Type: application/json" -X PUT -d '{"out_of_office": true, "out_of_office_replacement_id": 123}'
+
+=end
+
+  def out_of_office
+    raise Exceptions::UnprocessableEntity, 'No current user!' if !current_user
+    user = User.find(current_user.id)
+    user.with_lock do
+      user.assign_attributes(
+        out_of_office:                params[:out_of_office],
+        out_of_office_start_at:       params[:out_of_office_start_at],
+        out_of_office_end_at:         params[:out_of_office_end_at],
+        out_of_office_replacement_id: params[:out_of_office_replacement_id],
+      )
+      user.preferences[:out_of_office_text] = params[:out_of_office_text]
+      user.save!
+    end
+    render json: { message: 'ok' }, status: :ok
+  end
+
+=begin
+
+Resource:
+DELETE /api/v1/users/account
 
 Payload:
 {
@@ -831,7 +871,7 @@ Response:
 }
 
 Test:
-curl http://localhost/api/v1/users/account.json -v -u #{login}:#{password} -H "Content-Type: application/json" -X PUT -d '{"provider": "twitter", "uid": 581482342942}'
+curl http://localhost/api/v1/users/account -v -u #{login}:#{password} -H "Content-Type: application/json" -X PUT -d '{"provider": "twitter", "uid": 581482342942}'
 
 =end
 

app/models/ticket/overviews.rb

@@ -19,11 +19,11 @@ returns
     # get customer overviews
     role_ids = User.joins(:roles).where(users: { id: current_user.id, active: true }, roles: { active: true }).pluck('roles.id')
     if current_user.permissions?('ticket.customer')
-      overviews = if current_user.organization_id && current_user.organization.shared
+      overview_filter = { active: true, organization_shared: false }
-                    Overview.joins(:roles).where(overviews_roles: { role_id: role_ids }, overviews: { active: true }).distinct('overview.id').order(:prio)
+      if current_user.organization_id && current_user.organization.shared
-                  else
+        overview_filter.delete(:organization_shared)
-                    Overview.joins(:roles).where(overviews_roles: { role_id: role_ids }, overviews: { active: true, organization_shared: false }).distinct('overview.id').order(:prio)
       end
+      overviews = Overview.joins(:roles).where(overviews_roles: { role_id: role_ids }, overviews: overview_filter).distinct('overview.id').order(:prio)
       overviews_list = []
       overviews.each { |overview|
         user_ids = overview.user_ids
@@ -35,7 +35,12 @@ returns
 
     # get agent overviews
     return [] if !current_user.permissions?('ticket.agent')
-    overviews = Overview.joins(:roles).where(overviews_roles: { role_id: role_ids }, overviews: { active: true }).distinct('overview.id').order(:prio)
+    overview_filter = { active: true }
+    overview_filter_not = { out_of_office: true }
+    if User.where('out_of_office = ? AND out_of_office_start_at <= ? AND out_of_office_end_at >= ? AND out_of_office_replacement_id = ? AND active = ?', true, Time.zone.today, Time.zone.today, current_user.id, true).count.positive?
+      overview_filter_not = {}
+    end
+    overviews = Overview.joins(:roles).where(overviews_roles: { role_id: role_ids }, overviews: overview_filter).where.not(overview_filter_not).distinct('overview.id').order(:prio)
     overviews_list = []
     overviews.each { |overview|
       user_ids = overview.user_ids

app/models/transaction/notification.rb

@@ -26,12 +26,11 @@ class Transaction::Notification
 
     # return if we run import mode
     return if Setting.get('import_mode')
-
     return if @item[:object] != 'Ticket'
-
     return if @params[:disable_notification]
 
-    ticket = Ticket.find(@item[:object_id])
+    ticket = Ticket.find_by(id: @item[:object_id])
+    return if !ticket
     if @item[:article_id]
       article = Ticket::Article.find(@item[:article_id])
 
@@ -47,20 +46,41 @@ class Transaction::Notification
 
     # find recipients
     recipients_and_channels = []
+    recipients_reason = {}
 
     # loop through all users
     possible_recipients = User.group_access(ticket.group_id, 'full').sort_by(&:login)
-    if ticket.owner_id == 1
+
+    # apply owner
+    if ticket.owner_id != 1
       possible_recipients.push ticket.owner
+      recipients_reason[ticket.owner_id] = 'are assigned'
+    end
+
+    # apply out of office agents
+    possible_recipients_additions = Set.new
+    possible_recipients.each { |user|
+      recursive_ooo_replacements(
+        user:         user,
+        replacements: possible_recipients_additions,
+        reasons:      recipients_reason,
+      )
+    }
+
+    if possible_recipients_additions.present?
+      # join unique entries
+      possible_recipients = possible_recipients | possible_recipients_additions.to_a
     end
 
     already_checked_recipient_ids = {}
     possible_recipients.each { |user|
       result = NotificationFactory::Mailer.notification_settings(user, ticket, @item[:type])
       next if !result
-      next if already_checked_recipient_ids[result[:user].id]
+      next if already_checked_recipient_ids[user.id]
-      already_checked_recipient_ids[result[:user].id] = true
+      already_checked_recipient_ids[user.id] = true
       recipients_and_channels.push result
+      next if recipients_reason[user.id]
+      recipients_reason[user.id] = 'are in group'
     }
 
     # send notifications
@@ -76,7 +96,7 @@ class Transaction::Notification
       end
 
       # ignore inactive users
-      next if !user.active
+      next if !user.active?
 
       # ignore if no changes has been done
       changes = human_changes(user, ticket)
@@ -180,6 +200,7 @@ class Transaction::Notification
           recipient: user,
           current_user: current_user,
           changes: changes,
+          reason: recipients_reason[user.id],
         },
         message_id: "<notification.#{DateTime.current.to_s(:number)}.#{ticket.id}.#{user.id}.#{rand(999_999)}@#{Setting.get('fqdn')}>",
         references: ticket.get_references,
@@ -296,4 +317,27 @@ class Transaction::Notification
     changes
   end
 
+  private
+
+  def recursive_ooo_replacements(user:, replacements:, reasons:, level: 0)
+    if level == 10
+      Rails.logger.warn("Found more than 10 replacement levels for agent #{user}.")
+      return
+    end
+
+    replacement = user.out_of_office_agent
+    return if !replacement
+    # return for already found, added and checked users
+    # to prevent re-doing complete lookup paths
+    return if !replacements.add?(replacement)
+    reasons[replacement.id] = 'are the out-of-office replacement of the owner'
+
+    recursive_ooo_replacements(
+      user:         replacement,
+      replacements: replacements,
+      reasons:      reasons,
+      level:        level + 1
+    )
+  end
+
 end

app/models/user.rb

@@ -39,8 +39,8 @@ class User < ApplicationModel
   include User::SearchIndex
 
   before_validation :check_name, :check_email, :check_login, :ensure_uniq_email, :ensure_password, :ensure_roles, :ensure_identifier
-  before_create   :check_preferences_default, :validate_roles, :domain_based_assignment, :set_locale
+  before_create   :check_preferences_default, :validate_roles, :validate_ooo, :domain_based_assignment, :set_locale
-  before_update   :check_preferences_default, :validate_roles, :reset_login_failed
+  before_update   :check_preferences_default, :validate_roles, :validate_ooo, :reset_login_failed
   after_create    :avatar_for_email_check
   after_update    :avatar_for_email_check
   after_destroy   :avatar_destroy, :user_device_destroy
@@ -160,6 +160,45 @@ returns
 
 =begin
 
+check if user is in role
+
+  user = User.find(123)
+  result = user.out_of_office?
+
+returns
+
+  result = true|false
+
+=end
+
+  def out_of_office?
+    return false if out_of_office != true
+    return false if out_of_office_start_at.blank?
+    return false if out_of_office_end_at.blank?
+    Time.zone.today.between?(out_of_office_start_at, out_of_office_end_at)
+  end
+
+=begin
+
+check if user is in role
+
+  user = User.find(123)
+  result = user.out_of_office_agent
+
+returns
+
+  result = user_model
+
+=end
+
+  def out_of_office_agent
+    return if !out_of_office?
+    return if out_of_office_replacement_id.blank?
+    User.find_by(id: out_of_office_replacement_id)
+  end
+
+=begin
+
 get users activity stream
 
   user = User.find(123)
@@ -922,6 +961,15 @@ returns
     true
   end
 
+  def validate_ooo
+    return true if out_of_office != true
+    raise Exceptions::UnprocessableEntity, 'out of office start is required' if out_of_office_start_at.blank?
+    raise Exceptions::UnprocessableEntity, 'out of office end is required' if out_of_office_end_at.blank?
+    raise Exceptions::UnprocessableEntity, 'out of office end is before start' if out_of_office_start_at > out_of_office_end_at
+    raise Exceptions::UnprocessableEntity, 'out of office replacement user is required' if out_of_office_replacement_id.blank?
+    raise Exceptions::UnprocessableEntity, 'out of office no such replacement user' if !User.find_by(id: out_of_office_replacement_id)
+    true
+  end
 =begin
 
 checks if the current user is the last one

app/views/mailer/application.html.erb

@@ -16,6 +16,7 @@
     font-size: 16px;
   }
   .footer {
+    font-size: 10px;
     color: #aaaaaa;
     border-top-style:solid;
     border-top-width:1px;
@@ -40,6 +41,13 @@
 
 <% if @objects[:standalone] != true %>
 <div class="footer">
-  <a href="<%= c 'http_type' %>://<%= c 'fqdn' %>/#profile/notifications"><%= t 'Manage your notifications settings' %></a> <% if !c('organization').empty? %>| <%= c 'organization' %><% end %>
+  <% if @objects[:reason] %>
+    <% reason = t('You are receiving this because you "%s".') %>
+    <% reason_item = t (@objects[:reason]) %>
+    <% reason.gsub!('%s', reason_item) %>
+    <%= reason %> |
+  <% end %>
+  <a href="<%= c 'http_type' %>://<%= c 'fqdn' %>/#profile/notifications"><%= t 'Manage your notifications settings' %></a>
+  <% if c('organization').present? %>| <%= c 'organization' %><% end %>
 </div>
 <% end %>

config/routes/user.rb

@@ -8,6 +8,7 @@ Zammad::Application.routes.draw do
   match api_path + '/users/password_reset_verify', to: 'users#password_reset_verify', via: :post
   match api_path + '/users/password_change',       to: 'users#password_change',       via: :post
   match api_path + '/users/preferences',           to: 'users#preferences',           via: :put
+  match api_path + '/users/out_of_office',         to: 'users#out_of_office',         via: :put
   match api_path + '/users/account',               to: 'users#account_remove',        via: :delete
 
   match api_path + '/users/avatar',                to: 'users#avatar_new',            via: :post

db/migrate/20120101000001_create_base.rb

@@ -40,6 +40,10 @@ class CreateBase < ActiveRecord::Migration
       t.timestamp :last_login,        limit: 3,   null: true
       t.string :source,               limit: 200, null: true
       t.integer :login_failed,                    null: false, default: 0
+      t.boolean :out_of_office,                   null: false, default: false
+      t.date :out_of_office_start_at,             null: true
+      t.date :out_of_office_end_at,               null: true
+      t.integer :out_of_office_replacement_id,    null: true
       t.string :preferences,          limit: 8000, null: true
       t.integer :updated_by_id,                   null: false
       t.integer :created_by_id,                   null: false
@@ -54,10 +58,13 @@ class CreateBase < ActiveRecord::Migration
     add_index :users, [:phone]
     add_index :users, [:fax]
     add_index :users, [:mobile]
+    add_index :users, [:out_of_office, :out_of_office_start_at, :out_of_office_end_at], name: 'index_out_of_office'
+    add_index :users, [:out_of_office_replacement_id]
     add_index :users, [:source]
     add_index :users, [:created_by_id]
     add_foreign_key :users, :users, column: :created_by_id
     add_foreign_key :users, :users, column: :updated_by_id
+    add_foreign_key :users, :users, column: :out_of_office_replacement_id
 
     create_table :signatures do |t|
       t.string :name,                 limit: 100,  null: false

db/migrate/20120101000010_create_ticket.rb

@@ -238,6 +238,7 @@ class CreateTicket < ActiveRecord::Migration
       t.column :order,                :string,  limit: 2500,   null: false
       t.column :group_by,             :string,  limit: 250,    null: true
       t.column :organization_shared,  :boolean,                null: false, default: false
+      t.column :out_of_office,        :boolean,                null: false, default: false
       t.column :view,                 :string,  limit: 1000,   null: false
       t.column :active,               :boolean,                null: false, default: true
       t.column :updated_by_id,        :integer,                null: false

db/migrate/20170826000001_out_of_office.rb

@@ -0,0 +1,53 @@
+class OutOfOffice < ActiveRecord::Migration
+  def up
+
+    # return if it's a new setup
+    return if !Setting.find_by(name: 'system_init_done')
+
+    add_column :overviews, :out_of_office, :boolean, null: false, default: false
+    Overview.reset_column_information
+
+    role_ids = Role.with_permissions(['ticket.agent']).map(&:id)
+    overview_role = Role.find_by(name: 'Agent')
+    Overview.create_if_not_exists(
+      name: 'My replacement Tickets',
+      link: 'my_replacement_tickets',
+      prio: 1080,
+      role_ids: role_ids,
+      out_of_office: true,
+      condition: {
+        'ticket.state_id' => {
+          operator: 'is',
+          value: Ticket::State.by_category(:open).pluck(:id),
+        },
+        #'ticket.out_of_office_replacement_id' => {
+        #  operator: 'is',
+        #  pre_condition: 'current_user.organization_id',
+        #},
+      },
+      order: {
+        by: 'created_at',
+        direction: 'DESC',
+      },
+      view: {
+        d: %w(title customer group owner escalation_at),
+        s: %w(title customer group owner escalation_at),
+        m: %w(number title customer group owner escalation_at),
+        view_mode_default: 's',
+      },
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+
+    add_column :users, :out_of_office, :boolean, null: false, default: false
+    add_column :users, :out_of_office_start_at, :date, null: true
+    add_column :users, :out_of_office_end_at, :date, null: true
+    add_column :users, :out_of_office_replacement_id, :integer, null: true
+
+    add_index :users, [:out_of_office, :out_of_office_start_at, :out_of_office_end_at], name: 'index_out_of_office'
+    add_index :users, [:out_of_office_replacement_id]
+    add_foreign_key :users, :users, column: :out_of_office_replacement_id
+
+    Cache.clear
+  end
+end

db/seeds/overviews.rb

@@ -160,6 +160,34 @@ Overview.create_if_not_exists(
   },
 )
 
+Overview.create_if_not_exists(
+  name: 'My replacement Tickets',
+  link: 'my_replacement_tickets',
+  prio: 1080,
+  role_ids: [overview_role.id],
+  out_of_office: true,
+  condition: {
+    'ticket.state_id' => {
+      operator: 'is',
+      value: Ticket::State.by_category(:open).pluck(:id),
+    },
+    #'ticket.out_of_office_replacement_id' => {
+    #  operator: 'is',
+    #  pre_condition: 'current_user.organization_id',
+    #},
+  },
+  order: {
+    by: 'created_at',
+    direction: 'DESC',
+  },
+  view: {
+    d: %w(title customer group owner escalation_at),
+    s: %w(title customer group owner escalation_at),
+    m: %w(number title customer group owner escalation_at),
+    view_mode_default: 's',
+  },
+)
+
 overview_role = Role.find_by(name: 'Customer')
 Overview.create_if_not_exists(
   name: 'My Tickets',

db/seeds/permissions.rb

@@ -306,7 +306,7 @@ Permission.create_if_not_exists(
 )
 Permission.create_if_not_exists(
   name: 'ticket.customer',
-  note: 'Access to Customer Tickets based on current_user.id and current_user.organization_id',
+  note: 'Access to Customer Tickets based on current_user and organization',
   preferences: {
     not: ['ticket.agent'],
   },

lib/notification_factory/mailer.rb

@@ -35,11 +35,32 @@ returns
     matrix = user.preferences['notification_config']['matrix']
     return if !matrix
 
-    # check if group is in selecd groups
+    owned_by_nobody = false
-    if ticket.owner_id != user.id
+    owned_by_me = false
+    if ticket.owner_id == 1
+      owned_by_nobody = true
+    elsif ticket.owner_id == user.id
+      owned_by_me = true
+    else
+      # check the replacement chain of max 10
+      # if the current user is in it
+      check_for = ticket.owner
+      10.times do
+        replacement = check_for.out_of_office_agent
+        break if !replacement
+
+        check_for = replacement
+        next if replacement.id != user.id
+
+        owned_by_me = true
+        break
+      end
+    end
+
+    # check if group is in selected groups
+    if !owned_by_me
       selected_group_ids = user.preferences['notification_config']['group_ids']
-      if selected_group_ids
+      if selected_group_ids.is_a?(Array)
-        if selected_group_ids.class == Array
         hit = nil
         if selected_group_ids.empty?
           hit = true
@@ -54,8 +75,7 @@ returns
             end
           }
         end
-          return if !hit
+        return if !hit # no group access
-        end
       end
     end
     return if !matrix[type]
@@ -64,13 +84,13 @@ returns
     return if !data['criteria']
     channels = data['channel']
     return if !channels
-    if data['criteria']['owned_by_me'] && ticket.owner_id == user.id
+    if data['criteria']['owned_by_me'] && owned_by_me
       return {
         user: user,
         channels: channels
       }
     end
-    if data['criteria']['owned_by_nobody'] && ticket.owner_id == 1
+    if data['criteria']['owned_by_nobody'] && owned_by_nobody
       return {
         user: user,
         channels: channels

spec/models/user_spec.rb

@@ -26,6 +26,34 @@ RSpec.describe User do
     end
   end
 
+  context '#out_of_office_agent' do
+
+    it 'responds to out_of_office_agent' do
+      user = create(:user)
+      expect(user).to respond_to(:out_of_office_agent)
+    end
+
+    context 'replacement' do
+
+      it 'finds assigned' do
+        user_replacement = create(:user)
+
+        user_ooo = create(:user,
+                          out_of_office:                true,
+                          out_of_office_start_at:       Time.zone.yesterday,
+                          out_of_office_end_at:         Time.zone.tomorrow,
+                          out_of_office_replacement_id: user_replacement.id,)
+
+        expect(user_ooo.out_of_office_agent).to eq user_replacement
+      end
+
+      it 'finds none for available users' do
+        user = create(:user)
+        expect(user.out_of_office_agent).to be nil
+      end
+    end
+  end
+
   context '#max_login_failed?' do
 
     it 'responds to max_login_failed?' do

test/integration/zendesk_import_test.rb

@@ -180,6 +180,10 @@ class ZendeskImportTest < ActiveSupport::TestCase
       last_login
       source
       login_failed
+      out_of_office
+      out_of_office_start_at
+      out_of_office_end_at
+      out_of_office_replacement_id
       preferences
       updated_by_id
       created_by_id

test/unit/ticket_notification_test.rb

@@ -56,6 +56,7 @@ class TicketNotificationTest < ActiveSupport::TestCase
       lastname: 'Agent1',
       email: 'ticket-notification-agent1@example.com',
       password: 'agentpw',
+      out_of_office: false,
       active: true,
       roles: roles,
       groups: groups,
@@ -71,6 +72,7 @@ class TicketNotificationTest < ActiveSupport::TestCase
       lastname: 'Agent2',
       email: 'ticket-notification-agent2@example.com',
       password: 'agentpw',
+      out_of_office: false,
       active: true,
       roles: roles,
       groups: groups,
@@ -80,6 +82,38 @@ class TicketNotificationTest < ActiveSupport::TestCase
       updated_by_id: 1,
       created_by_id: 1,
     )
+    @agent3 = User.create_or_update(
+      login: 'ticket-notification-agent3@example.com',
+      firstname: 'Notification',
+      lastname: 'Agent3',
+      email: 'ticket-notification-agent3@example.com',
+      password: 'agentpw',
+      out_of_office: false,
+      active: true,
+      roles: roles,
+      groups: groups,
+      preferences: {
+        locale: 'de-de',
+      },
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
+    @agent4 = User.create_or_update(
+      login: 'ticket-notification-agent4@example.com',
+      firstname: 'Notification',
+      lastname: 'Agent4',
+      email: 'ticket-notification-agent4@example.com',
+      password: 'agentpw',
+      out_of_office: false,
+      active: true,
+      roles: roles,
+      groups: groups,
+      preferences: {
+        locale: 'de-de',
+      },
+      updated_by_id: 1,
+      created_by_id: 1,
+    )
     Group.create_if_not_exists(
       name: 'WithoutAccess',
       note: 'Test for notification check.',
@@ -944,6 +978,126 @@ class TicketNotificationTest < ActiveSupport::TestCase
 
   end
 
+  test 'ticket notification - out of office' do
+
+    # create ticket in group
+    ticket1 = Ticket.create!(
+      title: 'some notification test out of office',
+      group: Group.lookup(name: 'TicketNotificationTest'),
+      customer: @customer,
+      owner_id: @agent2.id,
+      #state: Ticket::State.lookup(name: 'new'),
+      #priority: Ticket::Priority.lookup(name: '2 normal'),
+      updated_by_id: @customer.id,
+      created_by_id: @customer.id,
+    )
+    Ticket::Article.create!(
+      ticket_id: ticket1.id,
+      from: 'some_sender@example.com',
+      to: 'some_recipient@example.com',
+      subject: 'some subject',
+      message_id: 'some@id',
+      body: 'some message',
+      internal: false,
+      sender: Ticket::Article::Sender.where(name: 'Customer').first,
+      type: Ticket::Article::Type.where(name: 'email').first,
+      updated_by_id: @customer.id,
+      created_by_id: @customer.id,
+    )
+    assert(ticket1, 'ticket created - ticket notification simple')
+
+    # execute object transaction
+    Observer::Transaction.commit
+    Scheduler.worker(true)
+
+    # verify notifications to @agent1 + @agent2
+    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket1, @agent1, 'email'), ticket1.id)
+    assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket1, @agent2, 'email'), ticket1.id)
+    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket1, @agent3, 'email'), ticket1.id)
+    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket1, @agent4, 'email'), ticket1.id)
+
+    @agent2.out_of_office = true
+    @agent2.preferences[:out_of_office_text] = 'at the doctor'
+    @agent2.out_of_office_replacement_id = @agent3.id
+    @agent2.out_of_office_start_at = Time.zone.today - 2.days
+    @agent2.out_of_office_end_at = Time.zone.today + 2.days
+    @agent2.save!
+
+    # create ticket in group
+    ticket2 = Ticket.create!(
+      title: 'some notification test out of office',
+      group: Group.lookup(name: 'TicketNotificationTest'),
+      customer: @customer,
+      owner_id: @agent2.id,
+      #state: Ticket::State.lookup(name: 'new'),
+      #priority: Ticket::Priority.lookup(name: '2 normal'),
+      updated_by_id: @customer.id,
+      created_by_id: @customer.id,
+    )
+    Ticket::Article.create!(
+      ticket_id: ticket2.id,
+      from: 'some_sender@example.com',
+      to: 'some_recipient@example.com',
+      subject: 'some subject',
+      message_id: 'some@id',
+      body: 'some message',
+      internal: false,
+      sender: Ticket::Article::Sender.where(name: 'Customer').first,
+      type: Ticket::Article::Type.where(name: 'email').first,
+      updated_by_id: @customer.id,
+      created_by_id: @customer.id,
+    )
+    assert(ticket2, 'ticket created - ticket notification simple')
+
+    # execute object transaction
+    Observer::Transaction.commit
+    Scheduler.worker(true)
+
+    # verify notifications to @agent1 + @agent2
+    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket2, @agent1, 'email'), ticket2.id)
+    assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket2, @agent2, 'email'), ticket2.id)
+    assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket2, @agent3, 'email'), ticket2.id)
+    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket2, @agent4, 'email'), ticket2.id)
+
+    # update ticket attributes
+    ticket2.title    = "#{ticket2.title} - #2"
+    ticket2.priority = Ticket::Priority.lookup(name: '3 high')
+    ticket2.save!
+
+    # execute object transaction
+    Observer::Transaction.commit
+    Scheduler.worker(true)
+
+    # verify notifications to @agent1 + @agent2
+    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket2, @agent1, 'email'), ticket2.id)
+    assert_equal(2, NotificationFactory::Mailer.already_sent?(ticket2, @agent2, 'email'), ticket2.id)
+    assert_equal(2, NotificationFactory::Mailer.already_sent?(ticket2, @agent3, 'email'), ticket2.id)
+    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket2, @agent4, 'email'), ticket2.id)
+
+    @agent3.out_of_office = true
+    @agent3.preferences[:out_of_office_text] = 'at the doctor'
+    @agent3.out_of_office_replacement_id = @agent4.id
+    @agent3.out_of_office_start_at = Time.zone.today - 2.days
+    @agent3.out_of_office_end_at = Time.zone.today + 2.days
+    @agent3.save!
+
+    # update ticket attributes
+    ticket2.title    = "#{ticket2.title} - #3"
+    ticket2.priority = Ticket::Priority.lookup(name: '3 high')
+    ticket2.save!
+
+    # execute object transaction
+    Observer::Transaction.commit
+    Scheduler.worker(true)
+
+    # verify notifications to @agent1 + @agent2
+    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket2, @agent1, 'email'), ticket2.id)
+    assert_equal(3, NotificationFactory::Mailer.already_sent?(ticket2, @agent2, 'email'), ticket2.id)
+    assert_equal(3, NotificationFactory::Mailer.already_sent?(ticket2, @agent3, 'email'), ticket2.id)
+    assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket2, @agent4, 'email'), ticket2.id)
+
+  end
+
   test 'ticket notification template' do
 
     # create ticket in group

test/unit/user_out_of_office_test.rb

@@ -0,0 +1,131 @@
+require 'test_helper'
+
+class UserOutOfOfficeTest < ActiveSupport::TestCase
+  setup do
+
+    UserInfo.current_user_id = 1
+
+    groups = Group.all
+    roles = Role.where(name: 'Agent')
+    @agent1 = User.create_or_update(
+      login: 'user-out_of_office-agent1@example.com',
+      firstname: 'UserOutOfOffice',
+      lastname: 'Agent1',
+      email: 'user-out_of_office-agent1@example.com',
+      password: 'agentpw',
+      active: true,
+      roles: roles,
+      groups: groups,
+    )
+    @agent2 = User.create_or_update(
+      login: 'user-out_of_office-agent2@example.com',
+      firstname: 'UserOutOfOffice',
+      lastname: 'Agent2',
+      email: 'user-out_of_office-agent2@example.com',
+      password: 'agentpw',
+      active: true,
+      roles: roles,
+      groups: groups,
+    )
+    @agent3 = User.create_or_update(
+      login: 'user-out_of_office-agent3@example.com',
+      firstname: 'UserOutOfOffice',
+      lastname: 'Agent3',
+      email: 'user-out_of_office-agent3@example.com',
+      password: 'agentpw',
+      active: true,
+      roles: roles,
+      groups: groups,
+    )
+  end
+
+  test 'check out_of_office?' do
+
+    # check
+    assert_not(@agent1.out_of_office?)
+    assert_not(@agent2.out_of_office?)
+    assert_not(@agent3.out_of_office?)
+
+    assert_raises(Exceptions::UnprocessableEntity) {
+      @agent1.out_of_office = true
+      @agent1.out_of_office_start_at = Time.zone.now + 2.days
+      @agent1.out_of_office_end_at = Time.zone.now
+      @agent1.save!
+    }
+
+    assert_raises(Exceptions::UnprocessableEntity) {
+      @agent1.out_of_office = true
+      @agent1.out_of_office_start_at = Time.zone.now
+      @agent1.out_of_office_end_at = Time.zone.now - 2.days
+      @agent1.save!
+    }
+
+    assert_raises(Exceptions::UnprocessableEntity) {
+      @agent1.out_of_office = true
+      @agent1.out_of_office_start_at = nil
+      @agent1.out_of_office_end_at = Time.zone.now
+      @agent1.save!
+    }
+
+    assert_raises(Exceptions::UnprocessableEntity) {
+      @agent1.out_of_office = true
+      @agent1.out_of_office_start_at = Time.zone.now
+      @agent1.out_of_office_end_at = nil
+      @agent1.save!
+    }
+
+    @agent1.out_of_office = false
+    @agent1.out_of_office_start_at = Time.zone.now + 2.days
+    @agent1.out_of_office_end_at = Time.zone.now
+    @agent1.save!
+
+    assert_not(@agent1.out_of_office?)
+
+    assert_raises(Exceptions::UnprocessableEntity) {
+      @agent1.out_of_office = true
+      @agent1.out_of_office_start_at = Time.zone.now + 2.days
+      @agent1.out_of_office_end_at = Time.zone.now + 4.days
+      @agent1.save!
+    }
+    assert_raises(Exceptions::UnprocessableEntity) {
+      @agent1.out_of_office_replacement_id = 999_999_999_999 # not existing
+      @agent1.save!
+    }
+    @agent1.out_of_office_replacement_id = @agent2.id
+    @agent1.save!
+
+    assert_not(@agent1.out_of_office?)
+
+    travel 2.days
+
+    assert(@agent1.out_of_office?)
+
+    travel 1.day
+
+    assert(@agent1.out_of_office?)
+
+    travel 1.day
+
+    assert(@agent1.out_of_office?)
+
+    travel 1.day
+
+    assert_not(@agent1.out_of_office?)
+
+    assert_not(@agent1.out_of_office_agent)
+
+    assert_not(@agent2.out_of_office_agent)
+
+    @agent2.out_of_office = true
+    @agent2.out_of_office_start_at = Time.zone.now
+    @agent2.out_of_office_end_at = Time.zone.now + 4.days
+    @agent2.out_of_office_replacement_id = @agent3.id
+    @agent2.save!
+
+    assert(@agent2.out_of_office?)
+
+    assert_equal(@agent2.out_of_office_agent.id, @agent3.id)
+
+  end
+
+end