Implemented issue #1825 - Auto assignment of unassigned tickets at first open time.

app/assets/javascripts/app/controllers/_manage/ticket.coffee

@@ -4,10 +4,11 @@ class Ticket extends App.ControllerTabs
   constructor: ->
     super
 
-    @title 'Ticket', true
+    @title('Ticket', true)
     @tabs = [
       { name: 'Base',            'target': 'base',            controller: App.SettingsArea, params: { area: 'Ticket::Base' } }
       { name: 'Number',          'target': 'number',          controller: App.SettingsArea, params: { area: 'Ticket::Number' } }
+      { name: 'Auto Assignment', 'target': 'auto_assignment', controller: App.SettingTicketAutoAssignment }
     ]
     @render()
 

app/assets/javascripts/app/controllers/_manage/ticket_auto_assignment.coffee

@@ -0,0 +1,55 @@
+class App.SettingTicketAutoAssignment extends App.ControllerSubContent
+  requiredPermission: 'admin.ticket_auto_assignment'
+  events:
+    'change .js-ticketAutoAssignment input': 'setTicketAutoAssignment'
+    'click .js-timeAccountingFilter': 'setFilter'
+    'click .js-timeAccountingFilterReset': 'resetFilter'
+
+  elements:
+    '.js-ticketAutoAssignment input': 'ticketAutoAssignment'
+
+  constructor: ->
+    super
+    @subscribeId = App.Setting.subscribe(@render, initFetch: true, clear: false)
+
+  release: =>
+    App.Setting.unsubscribe(@subscribeId)
+
+  render: =>
+    currentNewTagSetting = @Config.get('ticket_auto_assignment') || false
+    @lastNewTagSetting = currentNewTagSetting
+
+    @html(App.view('settings/ticket_auto_assignment')())
+
+    configure_attributes = [
+      { name: 'condition',  display: 'Conditions for effected objects', tag: 'ticket_selector', null: false, preview: false, action: false, hasChanged: false },
+    ]
+
+    filter_params = App.Setting.get('ticket_auto_assignment_selector')
+    @filter = new App.ControllerForm(
+      el: @$('.js-selector')
+      model:
+        configure_attributes: configure_attributes,
+      params: filter_params
+      autofocus: true
+    )
+
+
+  setFilter: (e) =>
+    e.preventDefault()
+
+    # get form data
+    params = @formParam(@filter.form)
+
+    # save filter settings
+    App.Setting.set('ticket_auto_assignment_selector', params, notify: true)
+
+  resetFilter: (e) ->
+    e.preventDefault()
+
+    # save filter settings
+    App.Setting.set('ticket_auto_assignment_selector', {}, notify: true)
+
+  setTicketAutoAssignment: (e) =>
+    value = @ticketAutoAssignment.prop('checked')
+    App.Setting.set('ticket_auto_assignment', value)

app/assets/javascripts/app/controllers/agent_ticket_create.coffee

@@ -510,9 +510,7 @@ class App.TicketCreate extends App.Controller
           ui.sidebarWidget.commit(ticket_id: @id)
 
         # access to group
-        for group_id, access of App.Session.get('group_ids')
+        if @editable('change')
-          if @group_id.toString() is group_id.toString()
-            if _.contains(access, 'read') || _.contains(access, 'full')
           ui.navigate "#ticket/zoom/#{@id}"
           return
 

app/assets/javascripts/app/controllers/ticket_zoom.coffee

@@ -483,6 +483,16 @@ class App.TicketZoom extends App.Controller
         links:        @links
       )
 
+      # check if autolock is needed
+      if @Config.get('ticket_auto_assignment') is true
+        if @ticket.owner_id is 1 && @permissionCheck('ticket.agent') && @ticket.editable('full')
+          ticket_auto_assignment_selector = @Config.get('ticket_auto_assignment_selector')
+          if App.Ticket.selector(@ticket, ticket_auto_assignment_selector['condition'])
+            assign = =>
+              @ticket.owner_id = App.Session.get('id')
+              @ticket.save()
+            @delay(assign, 800, "ticket-auto-assign-#{@ticket.id}")
+
     # render init content
     if elLocal
       @html elLocal

app/assets/javascripts/app/views/settings/ticket_auto_assignment.jst.eco

@@ -0,0 +1,19 @@
+<div class="page-header">
+  <div class="page-header-title">
+      <div class="zammad-switch zammad-switch--small js-ticketAutoAssignment">
+         <input name="ticket_auto_assignment" type="checkbox" id="ticket_auto_assignment" <% if @C('ticket_auto_assignment'): %>checked<% end %>>
+         <label for="ticket_auto_assignment"></label>
+      </div>
+    <h1><%- @T('Auto Assignment') %><small></small></h1>
+  </div>
+</div>
+<div class="page-content">
+  <div class="settings-entry">
+    <p><%- @T('Enable automatic assignment the first time an agent opens a ticket.') %></p>
+    <p><%- @T('Tickets are only assigned automatically if they do not already have an owner.') %></p>
+    <div class="js-selector"></div>
+    <button type="submit" class="btn btn--primary js-timeAccountingFilter"><%- @T('Save') %></button>
+    <button type="submit" class="btn btn--danger js-timeAccountingFilterReset"><%- @T('Reset') %></button>
+  </div>
+  <div class="settings-entry">
+</div>

db/migrate/20180212000001_setting_add_ticket_auto_assignment.rb

@@ -0,0 +1,51 @@
+class SettingAddTicketAutoAssignment < ActiveRecord::Migration[5.1]
+  def up
+
+    # return if it's a new setup
+    return if !Setting.find_by(name: 'system_init_done')
+
+    Setting.create_if_not_exists(
+      title: 'Auto Assigment',
+      name: 'ticket_auto_assignment',
+      area: 'Web::Base',
+      description: 'Enable ticket auto assignment.',
+      options: {
+        form: [
+          {
+            display: '',
+            null: true,
+            name: 'ticket_auto_assignment',
+            tag: 'boolean',
+            options: {
+              true  => 'yes',
+              false => 'no',
+            },
+          },
+        ],
+      },
+      preferences: {
+        authentication: true,
+        permission: ['admin.ticket_auto_assignment'],
+      },
+      state: false,
+      frontend: true
+    )
+    Setting.create_if_not_exists(
+      title: 'Time Accounting Selector',
+      name: 'ticket_auto_assignment_selector',
+      area: 'Web::Base',
+      description: 'Enable auto assignment for following matching tickets.',
+      options: {
+        form: [
+          {},
+        ],
+      },
+      preferences: {
+        authentication: true,
+        permission: ['admin.ticket_auto_assignment'],
+      },
+      state: { condition: { 'ticket.state_id' => { operator: 'is', value: Ticket::State.by_category(:work_on).pluck(:id) } } },
+      frontend: true
+    )
+  end
+end

db/seeds/settings.rb

@@ -1713,6 +1713,51 @@ Setting.create_if_not_exists(
   },
   frontend: false
 )
+
+Setting.create_if_not_exists(
+  title: 'Auto Assigment',
+  name: 'ticket_auto_assignment',
+  area: 'Web::Base',
+  description: 'Enable ticket auto assignment.',
+  options: {
+    form: [
+      {
+        display: '',
+        null: true,
+        name: 'ticket_auto_assignment',
+        tag: 'boolean',
+        options: {
+          true  => 'yes',
+          false => 'no',
+        },
+      },
+    ],
+  },
+  preferences: {
+    authentication: true,
+    permission: ['admin.ticket_auto_assignment'],
+  },
+  state: false,
+  frontend: true
+)
+Setting.create_if_not_exists(
+  title: 'Time Accounting Selector',
+  name: 'ticket_auto_assignment_selector',
+  area: 'Web::Base',
+  description: 'Enable auto assignment for following matching tickets.',
+  options: {
+    form: [
+      {},
+    ],
+  },
+  preferences: {
+    authentication: true,
+    permission: ['admin.ticket_auto_assignment'],
+  },
+  state: { condition: { 'ticket.state_id' => { operator: 'is', value: Ticket::State.by_category(:work_on).pluck(:id) } } },
+  frontend: true
+)
+
 Setting.create_if_not_exists(
   title: 'Ticket Number ignore system_id',
   name: 'ticket_number_ignore_system_id',

script/build/test_slice_tests.sh

@@ -20,6 +20,7 @@ if [ "$LEVEL" == '1' ]; then
   rm test/browser/admin_role_test.rb
   # test/browser/agent_navigation_and_title_test.rb
   rm test/browser/agent_ticket_attachment_test.rb
+  rm test/browser/agent_ticket_auto_assignment_test.rb
   rm test/browser/agent_ticket_create_reset_customer_selection_test.rb
   rm test/browser/agent_ticket_email_reply_keep_body_test.rb
   rm test/browser/agent_ticket_email_signature_test.rb
@@ -79,6 +80,7 @@ elif [ "$LEVEL" == '2' ]; then
   rm test/browser/agent_navigation_and_title_test.rb
   rm test/browser/agent_organization_profile_test.rb
   rm test/browser/agent_ticket_attachment_test.rb
+  rm test/browser/agent_ticket_auto_assignment_test.rb
   rm test/browser/agent_ticket_create_reset_customer_selection_test.rb
   rm test/browser/agent_ticket_email_reply_keep_body_test.rb
   rm test/browser/agent_ticket_email_signature_test.rb
@@ -138,6 +140,7 @@ elif [ "$LEVEL" == '3' ]; then
   rm test/browser/agent_navigation_and_title_test.rb
   rm test/browser/agent_organization_profile_test.rb
   # test/browser/agent_ticket_attachment_test.rb
+  # test/browser/agent_ticket_auto_assignment_test.rb
   # test/browser/agent_ticket_create_reset_customer_selection_test.rb
   # test/browser/agent_ticket_email_reply_keep_body_test.rb
   # test/browser/agent_ticket_email_signature_test.rb
@@ -197,6 +200,7 @@ elif [ "$LEVEL" == '4' ]; then
   rm test/browser/agent_navigation_and_title_test.rb
   rm test/browser/agent_organization_profile_test.rb
   rm test/browser/agent_ticket_attachment_test.rb
+  rm test/browser/agent_ticket_auto_assignment_test.rb
   rm test/browser/agent_ticket_create_reset_customer_selection_test.rb
   rm test/browser/agent_ticket_email_reply_keep_body_test.rb
   rm test/browser/agent_ticket_email_signature_test.rb
@@ -255,6 +259,7 @@ elif [ "$LEVEL" == '5' ]; then
   rm test/browser/agent_navigation_and_title_test.rb
   # test/browser/agent_organization_profile_test.rb
   rm test/browser/agent_ticket_attachment_test.rb
+  rm test/browser/agent_ticket_auto_assignment_test.rb
   rm test/browser/agent_ticket_create_reset_customer_selection_test.rb
   rm test/browser/agent_ticket_email_reply_keep_body_test.rb
   rm test/browser/agent_ticket_email_signature_test.rb
@@ -316,6 +321,7 @@ elif [ "$LEVEL" == '6' ]; then
   rm test/browser/agent_navigation_and_title_test.rb
   rm test/browser/agent_organization_profile_test.rb
   rm test/browser/agent_ticket_attachment_test.rb
+  rm test/browser/agent_ticket_auto_assignment_test.rb
   rm test/browser/agent_ticket_create_reset_customer_selection_test.rb
   rm test/browser/agent_ticket_email_reply_keep_body_test.rb
   rm test/browser/agent_ticket_email_signature_test.rb

test/browser/agent_ticket_auto_assignment_test.rb

@@ -0,0 +1,118 @@
+
+require 'browser_test_helper'
+
+class AgentTicketAutoAssignmentTest < TestCase
+  def test_ticket
+
+    @browser = browser_instance
+    login(
+      username: 'agent1@example.com',
+      password: 'test',
+      url: browser_url,
+    )
+    tasks_close_all()
+
+    #
+    # attachment checks - new ticket
+    #
+
+    # create new ticket with no attachment, attachment check should pop up
+    ticket1 = ticket_create(
+      data: {
+        customer: 'nico',
+        group: 'Users',
+        title: 'test_auto_assignment_1 - ticket 1',
+        body: 'test_auto_assignment_1 - ticket 1 - no auto assignment',
+      },
+    )
+
+    ticket2 = ticket_create(
+      data: {
+        customer: 'nico',
+        group: 'Users',
+        title: 'test_auto_assignment_2 - ticket 2',
+        body: 'test_auto_assignment_2 - ticket 2 - no auto assignment',
+      },
+    )
+
+    tasks_close_all()
+
+    logout()
+
+    login(
+      username: 'master@example.com',
+      password: 'test',
+      url: browser_url,
+    )
+    tasks_close_all()
+
+    # open ticket#1
+    ticket_open_by_search(
+      number: ticket1[:number],
+    )
+
+    # verify if owner is set
+    match(
+      css: '.content.active .sidebar select[name="owner_id"]',
+      value: '-',
+    )
+
+    # open ticket#2
+    ticket_open_by_search(
+      number: ticket2[:number],
+    )
+
+    # verify if owner is set
+    match(
+      css: '.content.active .sidebar select[name="owner_id"]',
+      value: '-',
+    )
+
+    tasks_close_all()
+
+    # enable auto assignment
+    click(css: 'a[href="#manage"]')
+    click(css: '.content.active a[href="#settings/ticket"]')
+    click(css: '.content.active a[href="#auto_assignment"]')
+    switch(
+      css: '.content.active .js-ticketAutoAssignment',
+      type: 'on',
+    )
+
+    # open ticket#1
+    ticket_open_by_search(
+      number: ticket1[:number],
+    )
+
+    # verify if owner is set
+    watch_for(
+      css: '.content.active .sidebar select[name="owner_id"]',
+      value: 'Test Master',
+      timeout: 2,
+    )
+
+    # open ticket#2
+    ticket_open_by_search(
+      number: ticket2[:number],
+    )
+
+    # verify if owner is set
+    watch_for(
+      css: '.content.active .sidebar select[name="owner_id"]',
+      value: 'Test Master',
+      timeout: 2,
+    )
+
+    tasks_close_all()
+
+    # disable auto assignment
+    click(css: 'a[href="#manage"]')
+    click(css: '.content.active a[href="#settings/ticket"]')
+    click(css: '.content.active a[href="#auto_assignment"]')
+    switch(
+      css: '.content.active .js-ticketAutoAssignment',
+      type: 'off',
+    )
+
+  end
+end