Also count closed and pending action tickets.

lib/stats/ticket_in_process.rb

@@ -16,25 +16,41 @@ class Stats::TicketInProcess
       user.id, open_state_ids, pending_state_ids, Time.zone.now
     ).limit(1000).map(&:id)
 
+    # get all tickets where I worked on today (owner & closed today)
+    closed_state_ids = Ticket::State.by_category('closed').map(&:id)
+    closed_ticket_ids = Ticket.select('id').where(
+      'owner_id = ? AND state_id IN (?) AND close_time > ?',
+      user.id, closed_state_ids, Time.zone.now-1.day
+    ).limit(100).map(&:id)
+
+    # get all tickets which I changed to pending action
+    pending_action_state_ids = Ticket::State.by_category('pending_action').map(&:id)
+    pending_action_ticket_ids = Ticket.select('id').where(
+      'owner_id = ? AND state_id IN (?) AND updated_at > ?',
+      user.id, pending_action_state_ids, Time.zone.now-1.day
+    ).limit(100).map(&:id)
+
+    all_ticket_ids = own_ticket_ids.concat(closed_ticket_ids).concat(pending_action_ticket_ids).uniq
+
     # get count where user worked on
     count = History.select('DISTINCT(o_id)').where(
-      'histories.created_at >= ? AND histories.history_object_id = ? AND histories.created_by_id = ? AND histories.o_id IN (?)', Time.zone.now - 1.day, history_object.id, user.id, own_ticket_ids
+      'histories.created_at >= ? AND histories.history_object_id = ? AND histories.created_by_id = ? AND histories.o_id IN (?)', Time.zone.now - 1.day, history_object.id, user.id, all_ticket_ids
     ).count
 
-    total = own_ticket_ids.count
+    total = all_ticket_ids.count
     in_process_precent = 0
     state = 'supergood'
     average_in_percent = '-'
 
     if total != 0
       in_process_precent = (count * 1000) / ((total * 1000) / 100)
-      if in_process_precent > 80
+      if in_process_precent >= 75
         state = 'supergood'
-      elsif in_process_precent > 60
+      elsif in_process_precent >= 55
         state = 'good'
-      elsif in_process_precent > 40
+      elsif in_process_precent >= 40
         state = 'ok'
-      elsif in_process_precent > 20
+      elsif in_process_precent >= 20
         state = 'bad'
       else
         state = 'superbad'