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Also count closed and pending action tickets.

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This commit is contained in:
Martin Edenhofer 2015-09-08 09:45:56 +02:00
parent 3561c3769d
commit 27472e3877
1 changed files with 22 additions and 6 deletions
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28
lib/stats/ticket_in_process.rb
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@ -16,25 +16,41 @@ class Stats::TicketInProcess
user.id, open_state_ids, pending_state_ids, Time.zone.now
).limit(1000).map(&:id)
# get all tickets where I worked on today (owner & closed today)
closed_state_ids = Ticket::State.by_category('closed').map(&:id)
closed_ticket_ids = Ticket.select('id').where(
'owner_id = ? AND state_id IN (?) AND close_time > ?',
user.id, closed_state_ids, Time.zone.now-1.day
).limit(100).map(&:id)
# get all tickets which I changed to pending action
pending_action_state_ids = Ticket::State.by_category('pending_action').map(&:id)
pending_action_ticket_ids = Ticket.select('id').where(
'owner_id = ? AND state_id IN (?) AND updated_at > ?',
user.id, pending_action_state_ids, Time.zone.now-1.day
).limit(100).map(&:id)
all_ticket_ids = own_ticket_ids.concat(closed_ticket_ids).concat(pending_action_ticket_ids).uniq
# get count where user worked on
count = History.select('DISTINCT(o_id)').where(
'histories.created_at >= ? AND histories.history_object_id = ? AND histories.created_by_id = ? AND histories.o_id IN (?)', Time.zone.now - 1.day, history_object.id, user.id, own_ticket_ids
'histories.created_at >= ? AND histories.history_object_id = ? AND histories.created_by_id = ? AND histories.o_id IN (?)', Time.zone.now - 1.day, history_object.id, user.id, all_ticket_ids
).count
total = own_ticket_ids.count
total = all_ticket_ids.count
in_process_precent = 0
state = 'supergood'
average_in_percent = '-'
if total != 0
in_process_precent = (count * 1000) / ((total * 1000) / 100)
if in_process_precent > 80
if in_process_precent >= 75
state = 'supergood'
elsif in_process_precent > 60
elsif in_process_precent >= 55
state = 'good'
elsif in_process_precent > 40
elsif in_process_precent >= 40
state = 'ok'
elsif in_process_precent > 20
elsif in_process_precent >= 20
state = 'bad'
else
state = 'superbad'