Merge OTRS bugfixing branch into develop.
This commit is contained in:
commit
276b253e41
17 changed files with 426 additions and 54 deletions
|
@ -980,6 +980,7 @@ raise 'Minimum one user need to have admin permissions'
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def ensure_password
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return if password_empty?
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return if Setting.get('import_mode')
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return if PasswordHash.crypted?(password)
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self.password = PasswordHash.crypt(password)
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end
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|
|
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@ -9,13 +9,16 @@ module Import
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raise 'System is not in import mode!'
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end
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# log
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def check_system_init_done
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return true if !Setting.get('system_init_done')
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raise 'System is already system_init_done!'
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end
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def log(message)
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thread_no = Thread.current[:thread_no] || '-'
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Rails.logger.info "thread##{thread_no}: #{message}"
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end
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# utf8 convert
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def utf8_encode(data)
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data.each { |key, value|
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next if !value
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@ -57,6 +57,7 @@ module Import
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def checks
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check_import_mode
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check_system_init_done
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connection_test
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end
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@ -82,6 +83,11 @@ module Import
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threads[thread] = Thread.new {
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# In some environments the Model.reset_column_information
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# is not reflected to threads. So an import error message appears.
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# Reset needed model column information for each thread.
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reset_database_information
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Thread.current[:thread_no] = thread
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Thread.current[:loop_count] = 0
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@ -162,5 +168,9 @@ module Import
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def customer_user
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limit_import('CustomerUser', limit: 50)
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end
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def reset_database_information
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::Ticket.reset_column_information
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end
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end
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end
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@ -70,6 +70,8 @@ module Import
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def map(article)
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mapped = map_default(article)
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map_content_type(mapped)
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mapped[:body] ||= ''
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mapped
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end
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def map_default(article)
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@ -12,12 +12,22 @@ module Import
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class << self
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def find(article)
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email = extract_email(article['From'])
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email = local_email(article['From'])
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return if !email
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user = ::User.find_by(email: email)
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user ||= ::User.find_by(login: email)
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user
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end
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def local_email(from)
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# TODO: should get unified with User#check_email
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email = extract_email(from)
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return if !email
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email.downcase
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end
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private
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def extract_email(from)
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Mail::Address.new(from).address
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rescue
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@ -38,7 +48,7 @@ module Import
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end
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def create(article)
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email = self.class.extract_email(article['From'])
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email = self.class.local_email(article['From'])
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::User.create(
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login: email,
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firstname: extract_display_name(article['From']),
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@ -1,56 +1,96 @@
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module Import
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module OTRS
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# @!attribute [rw] retry_sleep
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# @return [Number] the sleep time between the request retries
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module Requester
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extend Import::Helper
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# rubocop:disable Style/ModuleFunction
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extend self
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def load(object, args = {})
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attr_accessor :retry_sleep
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# Loads entries of the given object.
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#
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# @param object [String] the name of OTRS object
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# @param [Hash] opts the options to load entries.
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# @option opts [String] :limit the maximum amount of entries that should get loaded
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# @option opts [String] :offset the offset where the entry listing should start
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# @option opts [Boolean] :diff request only changed/added entries since the last import
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#
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# @example
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# Import::OTRS::Requester.load('State', offset: '0', limit: '50')
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# #=> [{'Name':'pending reminder', ...}, ...]
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#
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# @return [Array<Hash{String => String, Number, nil, Hash, Array}>]
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def load(object, opts = {})
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@cache ||= {}
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if args.empty? && @cache[object]
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if opts.empty? && @cache[object]
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return @cache[object]
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end
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result = request_result(
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Subaction: 'Export',
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Object: object,
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Limit: args[:limit] || '',
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Offset: args[:offset] || '',
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Diff: args[:diff] ? 1 : 0
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Limit: opts[:limit] || '',
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Offset: opts[:offset] || '',
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Diff: opts[:diff] ? 1 : 0
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)
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return result if !args.empty?
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return result if !opts.empty?
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@cache[object] = result
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@cache[object]
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end
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# Lists the OTRS objects and their amount of importable entries.
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#
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# @example
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# Import::OTRS::Requester.list #=> {'DynamicFields' => 5, ...}
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#
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# @return [Hash{String => Number}] key = OTRS object, value = amount
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def list
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request_result(Subaction: 'List')
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end
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# TODO: refactor to something like .connected?
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# Checks if the connection to the OTRS export endpoint works.
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#
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# @todo Refactor to something like .connected?
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#
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# @example
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# Import::OTRS::Requester.connection_test #=> true
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#
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# @raise [RuntimeError] if the API key is not valid
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#
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# @return [true] always returns true
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def connection_test
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result = request_json({})
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return true if result['Success']
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raise 'API key not valid!'
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raise 'API key not valid!' if !result['Success']
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true
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end
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private
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def request_result(params)
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tries ||= 1
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response = request_json(params)
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response['Result']
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rescue
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# stop after 3 tries
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raise if tries == 3
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# try again
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tries += 1
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sleep tries * (retry_sleep || 15)
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retry
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end
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def request_json(params)
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response = post(params)
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result = handle_response(response)
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return result if result
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raise 'Invalid response'
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raise 'Invalid response' if !result
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result
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end
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def handle_response(response)
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|
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@ -38,7 +38,7 @@ module Import
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return false if !@local_user
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# only update roles if different (reduce sql statements)
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if @local_user.role_ids == user[:role_ids]
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if user[:role_ids] && user[:role_ids].sort == @local_user.role_ids.sort
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user.delete(:role_ids)
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end
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|
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@ -62,6 +62,7 @@ module Import::Zendesk
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def checks
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check_import_mode
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check_system_init_done
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connection_test
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end
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end
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|
|
97
spec/fixtures/import/otrs/article/customer_phone_no_body.json
vendored
Normal file
97
spec/fixtures/import/otrs/article/customer_phone_no_body.json
vendored
Normal file
|
@ -0,0 +1,97 @@
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|||
{
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"Age": 63188310,
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"PriorityID": "3",
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"ContentType": "text/plain; charset=utf-8",
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"AttachmentIDOfHTMLBody": "1",
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"DynamicField_SugarCRMCompanySelection": null,
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"ServiceID": null,
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"TicketFreeText11": null,
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"DynamicField_ITSMDueDate": "2014-11-24 00:15:00",
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"DynamicField_Topic": null,
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"StateID": "2",
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"DynamicField_Hostname": null,
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"Body": null,
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"DynamicField_ZammadMigratorChanged": null,
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"EscalationTime": "0",
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"Changed": "2014-11-21 00:21:08",
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"OwnerID": "3",
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"DynamicField_ZarafaTN": null,
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"DynamicField_ProcessManagementActivityID": null,
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"DynamicField_TopicID": null,
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"DynamicField_ScomHostname": null,
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"Owner": "agent-2",
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"AgeTimeUnix": 63188309,
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"TicketFreeKey11": null,
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"ArticleID": "3970",
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"Created": "2014-11-21 00:17:41",
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"DynamicField_ScomUUID": null,
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"DynamicField_TicketFreeText11": null,
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"DynamicField_TicketFreeKey11": null,
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"DynamicField_ITSMReviewRequired": "No",
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"DynamicField_OpenExchangeTicketNumber": null,
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"DynamicField_ITSMDecisionDate": null,
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"ArticleTypeID": "5",
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"QueueID": "1",
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"ReplyTo": "",
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"DynamicField_ITSMImpact": null,
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"TicketID": "730",
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"DynamicField_ITSMRecoveryStartTime": null,
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"Cc": "",
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"EscalationResponseTime": "0",
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"DynamicField_ProcessManagementProcessID": null,
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"IncomingTime": "1416525461",
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"Charset": "utf-8",
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"DynamicField_CheckboxExample": null,
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"DynamicField_Location": null,
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"CustomerUserID": "BetreuterKunde2",
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"DynamicField_Vertriebsweg": null,
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"Attachments": [],
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"DynamicField_CustomerLocation": null,
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"DynamicField_SugarCRMRemoteID": null,
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"DynamicField_OpenExchangeTN": null,
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"Service": "",
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"Type": "Incident",
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"ContentCharset": "utf-8",
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"DynamicField_TETest": null,
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"Responsible": "root@localhost",
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"SenderType": "customer",
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"ResponsibleID": "1",
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"SLA": "",
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"MimeType": "text/plain",
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"DynamicField_Combine": null,
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"Subject": "test #3",
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"InReplyTo": "",
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"RealTillTimeNotUsed": "0",
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"DynamicField_ScomService": null,
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"CustomerID": "3333333333",
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"TypeID": "1",
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"MessageID": "",
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"Priority": "3 normal",
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"To": "Postmaster",
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"DynamicField_SugarCRMCompanySelectedID": null,
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"UntilTime": 0,
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"EscalationUpdateTime": "0",
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"CreatedBy": "3",
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"Queue": "Postmaster",
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"DynamicField_ITSMRepairStartTime": null,
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"ToRealname": "Postmaster",
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"State": "closed successful",
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"SenderTypeID": "3",
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"DynamicField_ZammadMigratorChangedOld": "1",
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"Title": "test #3",
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"DynamicField_ScomState": null,
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"References": "",
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"DynamicField_Department": null,
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"ArticleType": "phone",
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"StateType": "closed",
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"FromRealname": "Betreuter Kunde",
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"EscalationSolutionTime": "0",
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"LockID": "1",
|
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"TicketNumber": "20141121305000012",
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"DynamicField_ITSMDecisionResult": null,
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"Lock": "unlock",
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"CreateTimeUnix": "1416525460",
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"SLAID": null,
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||||
"DynamicField_ITSMCriticality": null,
|
||||
"From": "\"Betreuter Kunde\" <kunde2@kunde.de>,"
|
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}
|
97
spec/fixtures/import/otrs/article/from_capital_case.json
vendored
Normal file
97
spec/fixtures/import/otrs/article/from_capital_case.json
vendored
Normal file
|
@ -0,0 +1,97 @@
|
|||
{
|
||||
"Age": 63188310,
|
||||
"PriorityID": "3",
|
||||
"ContentType": "text/plain; charset=utf-8",
|
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"AttachmentIDOfHTMLBody": "1",
|
||||
"DynamicField_SugarCRMCompanySelection": null,
|
||||
"ServiceID": null,
|
||||
"TicketFreeText11": null,
|
||||
"DynamicField_ITSMDueDate": "2014-11-24 00:15:00",
|
||||
"DynamicField_Topic": null,
|
||||
"StateID": "2",
|
||||
"DynamicField_Hostname": null,
|
||||
"Body": "test #3",
|
||||
"DynamicField_ZammadMigratorChanged": null,
|
||||
"EscalationTime": "0",
|
||||
"Changed": "2014-11-21 00:21:08",
|
||||
"OwnerID": "3",
|
||||
"DynamicField_ZarafaTN": null,
|
||||
"DynamicField_ProcessManagementActivityID": null,
|
||||
"DynamicField_TopicID": null,
|
||||
"DynamicField_ScomHostname": null,
|
||||
"Owner": "agent-2",
|
||||
"AgeTimeUnix": 63188309,
|
||||
"TicketFreeKey11": null,
|
||||
"ArticleID": "3970",
|
||||
"Created": "2014-11-21 00:17:41",
|
||||
"DynamicField_ScomUUID": null,
|
||||
"DynamicField_TicketFreeText11": null,
|
||||
"DynamicField_TicketFreeKey11": null,
|
||||
"DynamicField_ITSMReviewRequired": "No",
|
||||
"DynamicField_OpenExchangeTicketNumber": null,
|
||||
"DynamicField_ITSMDecisionDate": null,
|
||||
"ArticleTypeID": "5",
|
||||
"QueueID": "1",
|
||||
"ReplyTo": "",
|
||||
"DynamicField_ITSMImpact": null,
|
||||
"TicketID": "730",
|
||||
"DynamicField_ITSMRecoveryStartTime": null,
|
||||
"Cc": "",
|
||||
"EscalationResponseTime": "0",
|
||||
"DynamicField_ProcessManagementProcessID": null,
|
||||
"IncomingTime": "1416525461",
|
||||
"Charset": "utf-8",
|
||||
"DynamicField_CheckboxExample": null,
|
||||
"DynamicField_Location": null,
|
||||
"CustomerUserID": "BetreuterKunde2",
|
||||
"DynamicField_Vertriebsweg": null,
|
||||
"Attachments": [],
|
||||
"DynamicField_CustomerLocation": null,
|
||||
"DynamicField_SugarCRMRemoteID": null,
|
||||
"DynamicField_OpenExchangeTN": null,
|
||||
"Service": "",
|
||||
"Type": "Incident",
|
||||
"ContentCharset": "utf-8",
|
||||
"DynamicField_TETest": null,
|
||||
"Responsible": "root@localhost",
|
||||
"SenderType": "customer",
|
||||
"ResponsibleID": "1",
|
||||
"SLA": "",
|
||||
"MimeType": "text/plain",
|
||||
"DynamicField_Combine": null,
|
||||
"Subject": "test #3",
|
||||
"InReplyTo": "",
|
||||
"RealTillTimeNotUsed": "0",
|
||||
"DynamicField_ScomService": null,
|
||||
"CustomerID": "3333333333",
|
||||
"TypeID": "1",
|
||||
"MessageID": "",
|
||||
"Priority": "3 normal",
|
||||
"To": "Postmaster",
|
||||
"DynamicField_SugarCRMCompanySelectedID": null,
|
||||
"UntilTime": 0,
|
||||
"EscalationUpdateTime": "0",
|
||||
"CreatedBy": "3",
|
||||
"Queue": "Postmaster",
|
||||
"DynamicField_ITSMRepairStartTime": null,
|
||||
"ToRealname": "Postmaster",
|
||||
"State": "closed successful",
|
||||
"SenderTypeID": "3",
|
||||
"DynamicField_ZammadMigratorChangedOld": "1",
|
||||
"Title": "test #3",
|
||||
"DynamicField_ScomState": null,
|
||||
"References": "",
|
||||
"DynamicField_Department": null,
|
||||
"ArticleType": "phone",
|
||||
"StateType": "closed",
|
||||
"FromRealname": "Betreuter Kunde",
|
||||
"EscalationSolutionTime": "0",
|
||||
"LockID": "1",
|
||||
"TicketNumber": "20141121305000012",
|
||||
"DynamicField_ITSMDecisionResult": null,
|
||||
"Lock": "unlock",
|
||||
"CreateTimeUnix": "1416525460",
|
||||
"SLAID": null,
|
||||
"DynamicField_ITSMCriticality": null,
|
||||
"From": "User@example.com"
|
||||
}
|
|
@ -4,6 +4,8 @@ require 'lib/import/helper_examples'
|
|||
RSpec.describe Import::Helper do
|
||||
it_behaves_like 'Import::Helper'
|
||||
|
||||
context 'import mode' do
|
||||
|
||||
it 'checks if import_mode is active' do
|
||||
expect(Setting).to receive(:get).with('import_mode').and_return(true)
|
||||
expect( described_class.check_import_mode ).to be true
|
||||
|
@ -14,3 +16,18 @@ RSpec.describe Import::Helper do
|
|||
expect { described_class.check_import_mode }.to raise_error(RuntimeError)
|
||||
end
|
||||
end
|
||||
|
||||
context 'system init' do
|
||||
|
||||
it 'checks if system_init_done is active' do
|
||||
expect(Setting).to receive(:get).with('system_init_done').and_return(false)
|
||||
expect( described_class.check_system_init_done ).to be true
|
||||
end
|
||||
|
||||
it 'throws an exception if system_init_done is disabled' do
|
||||
expect(Setting).to receive(:get).with('system_init_done').and_return(true)
|
||||
expect { described_class.check_system_init_done }.to raise_error(RuntimeError)
|
||||
end
|
||||
end
|
||||
|
||||
end
|
||||
|
|
|
@ -36,8 +36,34 @@ RSpec.describe Import::OTRS::ArticleCustomer do
|
|||
expect(User.last.login).to eq('user.hernandez@example.com')
|
||||
end
|
||||
|
||||
it 'creates customers with special from email sytax' do
|
||||
it 'creates customers with special from email syntax' do
|
||||
expect { described_class.new(load_article_json('from_bracket_email_syntax')) }.to change { User.count }.by(1)
|
||||
expect(User.last.login).to eq('user@example.com')
|
||||
end
|
||||
|
||||
it 'converts emails to downcase' do
|
||||
Setting.set('import_mode', true)
|
||||
expect { described_class.new(load_article_json('from_capital_case')) }.to change { User.count }.by(1)
|
||||
expect(User.last.email).to eq('user@example.com')
|
||||
expect(User.last.login).to eq('user@example.com')
|
||||
end
|
||||
|
||||
context '.find' do
|
||||
|
||||
it 'returns nil if no email could be found' do
|
||||
expect(described_class.find({})).to be nil
|
||||
end
|
||||
end
|
||||
|
||||
context '.local_email' do
|
||||
|
||||
it 'returns nil if no email could be found' do
|
||||
expect(described_class.local_email(nil)).to be nil
|
||||
end
|
||||
|
||||
it 'returns the parameter if no email could be found' do
|
||||
not_an_email = 'thisisnotanemail'
|
||||
expect(described_class.local_email(not_an_email)).to eq(not_an_email)
|
||||
end
|
||||
end
|
||||
end
|
||||
|
|
|
@ -131,4 +131,39 @@ RSpec.describe Import::OTRS::Article do
|
|||
updates_with(zammad_structure)
|
||||
end
|
||||
end
|
||||
|
||||
context 'no article body' do
|
||||
|
||||
let(:object_structure) { load_article_json('customer_phone_no_body') }
|
||||
let(:zammad_structure) {
|
||||
{
|
||||
created_by_id: '3',
|
||||
updated_by_id: 1,
|
||||
ticket_id: '730',
|
||||
id: '3970',
|
||||
body: '',
|
||||
from: '"Betreuter Kunde" <kunde2@kunde.de>,',
|
||||
to: 'Postmaster',
|
||||
cc: '',
|
||||
content_type: 'text/plain',
|
||||
subject: 'test #3',
|
||||
in_reply_to: '',
|
||||
message_id: '',
|
||||
references: '',
|
||||
updated_at: '2014-11-21 00:21:08',
|
||||
created_at: '2014-11-21 00:17:41',
|
||||
type_id: 5,
|
||||
internal: false,
|
||||
sender_id: 2
|
||||
}
|
||||
}
|
||||
|
||||
it 'creates' do
|
||||
creates_with(zammad_structure)
|
||||
end
|
||||
|
||||
it 'updates' do
|
||||
updates_with(zammad_structure)
|
||||
end
|
||||
end
|
||||
end
|
||||
|
|
|
@ -1,16 +1,17 @@
|
|||
require 'rails_helper'
|
||||
|
||||
RSpec.describe Import::OTRS::Requester do
|
||||
it 'responds to load' do
|
||||
expect(described_class).to respond_to('load')
|
||||
end
|
||||
|
||||
context '.list' do
|
||||
it 'responds to list' do
|
||||
expect(described_class).to respond_to('list')
|
||||
expect(described_class).to respond_to(:list)
|
||||
end
|
||||
end
|
||||
|
||||
it 'responds to connection_test' do
|
||||
expect(described_class).to respond_to('connection_test')
|
||||
context '.load' do
|
||||
|
||||
it 'responds to load' do
|
||||
expect(described_class).to respond_to(:load)
|
||||
end
|
||||
|
||||
context 'caching request results' do
|
||||
|
@ -37,3 +38,17 @@ RSpec.describe Import::OTRS::Requester do
|
|||
end
|
||||
end
|
||||
end
|
||||
|
||||
context '.connection_test' do
|
||||
it 'responds to connection_test' do
|
||||
expect(described_class).to respond_to(:connection_test)
|
||||
end
|
||||
end
|
||||
|
||||
it 'retries request 3 times on errors' do
|
||||
expect(UserAgent).to receive(:post).and_raise(Errno::ECONNRESET).exactly(3).times
|
||||
# disable sleep time to speed up tests
|
||||
described_class.retry_sleep = 0
|
||||
expect { described_class.list }.to raise_error(Errno::ECONNRESET)
|
||||
end
|
||||
end
|
||||
|
|
|
@ -104,7 +104,7 @@ RSpec.describe User do
|
|||
end
|
||||
end
|
||||
|
||||
context '.by_reset_token' do
|
||||
context '#by_reset_token' do
|
||||
|
||||
it 'returns a User instance for existing tokens' do
|
||||
token = create(:token_password_reset)
|
||||
|
@ -133,4 +133,20 @@ RSpec.describe User do
|
|||
end
|
||||
end
|
||||
|
||||
context 'import' do
|
||||
|
||||
it "doesn't change imported passwords" do
|
||||
|
||||
# mock settings calls
|
||||
expect(Setting).to receive(:get).with('import_mode').and_return(true)
|
||||
allow(Setting).to receive(:get)
|
||||
|
||||
user = build(:user, password: '{sha2}dd9c764fa7ea18cd992c8600006d3dc3ac983d1ba22e9ba2d71f6207456be0ba') # zammad
|
||||
expect {
|
||||
user.save
|
||||
}.to_not change {
|
||||
user.password
|
||||
}
|
||||
end
|
||||
end
|
||||
end
|
||||
|
|
|
@ -13,6 +13,7 @@ class OtrsImportTest < ActiveSupport::TestCase
|
|||
Setting.set('import_otrs_endpoint', ENV['IMPORT_OTRS_ENDPOINT'])
|
||||
Setting.set('import_otrs_endpoint_key', ENV['IMPORT_OTRS_ENDPOINT_KEY'])
|
||||
Setting.set('import_mode', true)
|
||||
Setting.set('system_init_done', false)
|
||||
Import::OTRS.start
|
||||
|
||||
# check settings items
|
||||
|
|
|
@ -17,6 +17,7 @@ class ZendeskImportTest < ActiveSupport::TestCase
|
|||
Setting.set('import_zendesk_endpoint_key', ENV['IMPORT_ZENDESK_ENDPOINT_KEY'])
|
||||
Setting.set('import_zendesk_endpoint_username', ENV['IMPORT_ZENDESK_ENDPOINT_USERNAME'])
|
||||
Setting.set('import_mode', true)
|
||||
Setting.set('system_init_done', false)
|
||||
Import::Zendesk.start
|
||||
|
||||
# check statistic count
|
||||
|
|
Loading…
Reference in a new issue