Improved email parsing (charset handling).
This commit is contained in:
Martin Edenhofer
parent
77ef83f9b3
commit
2a1e9dd65d
5 changed files with 308 additions and 53 deletions
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@ -1,24 +1,79 @@
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require 'mail'
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require 'mail'
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require 'iconv'
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class Channel::EmailParser
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class Channel::EmailParser
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def conv (charset, string)
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if charset == 'US-ASCII' then
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charset = 'LATIN1'
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end
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Iconv.conv("UTF8", charset, string)
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end
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def parse (channel, msg)
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def parse (msg)
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data = {}
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mail = Mail.new( msg )
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mail = Mail.new( msg )
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from_email = Mail::Address.new( mail[:from].value ).address
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from_display_name = Mail::Address.new( mail[:from].value ).display_name
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# headers
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data[:from_email] = Mail::Address.new( mail[:from].value ).address
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data[:from_display_name] = Mail::Address.new( mail[:from].value ).display_name
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['from', 'to', 'cc', 'subject'].each {|key|
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data[key.to_sym] = mail[key] ? conv( mail[key].charset || 'LATIN1', mail[key].to_s) : nil
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}
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# message id
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data[:message_id] = mail['message_id'] ? mail['message_id'].to_s : nil
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# body
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# plain_part = mail.multipart? ? (mail.text_part ? mail.text_part.body.decoded : nil) : mail.body.decoded
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# html_part = message.html_part ? message.html_part.body.decoded : nil
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data[:plain_part] = mail.multipart? ? (mail.text_part ? mail.text_part.body.decoded : nil) : mail.body.decoded
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data[:plain_part] = conv( mail.body.charset || 'LATIN1', data[:plain_part] )
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# attachments
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if mail.attachments
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data[:attachments] = []
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mail.attachments.each do |attachment|
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# get file preferences
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headers = {}
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attachment.header.fields.each do |f|
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headers[f.name] = f.value
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end
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headers_store = {}
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headers_store['Mime-Type'] = attachment.mime_type
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if attachment.charset
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headers_store['Charset'] = attachment.charset
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end
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['Content-ID', 'Content-Type'].each do |item|
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if headers[item]
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headers_store[item] = headers[item]
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end
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end
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attachment = {
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:data => attachment.body.decoded,
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:filename => attachment.filename,
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:preferences => headers_store
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}
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data[:attachments].push attachment
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end
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end
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return data
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end
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def process(channel, msg)
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mail = parse( msg )
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# use transaction
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# use transaction
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ActiveRecord::Base.transaction do
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ActiveRecord::Base.transaction do
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user = User.where( :email => from_email ).first
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user = User.where( :email => mail[:from_email] ).first
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if !user then
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if !user then
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puts 'create user...'
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puts 'create user...'
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roles = Role.where( :name => 'Customer' )
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roles = Role.where( :name => 'Customer' )
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user = User.create(
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user = User.create(
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:login => from_email,
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:login => mail[:from_email],
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:firstname => from_display_name,
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:firstname => mail[:from_display_name],
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:lastname => '',
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:lastname => '',
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:email => from_email,
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:email => mail[:from_email],
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:password => '',
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:password => '',
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:active => true,
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:active => true,
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:roles => roles,
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:roles => roles,
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@ -29,15 +84,8 @@ class Channel::EmailParser
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# set current user
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# set current user
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UserInfo.current_user_id = user.id
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UserInfo.current_user_id = user.id
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def conv (charset, string)
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if charset == 'US-ASCII' then
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charset = 'LATIN1'
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end
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Iconv.conv("UTF8", charset, string)
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end
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# get ticket# from subject
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# get ticket# from subject
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ticket = Ticket.number_check( mail[:subject].value )
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ticket = Ticket.number_check( mail[:subject] )
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# set ticket state to open if not new
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# set ticket state to open if not new
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if ticket
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if ticket
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@ -54,7 +102,7 @@ class Channel::EmailParser
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ticket = Ticket.create(
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ticket = Ticket.create(
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:group_id => channel[:group_id],
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:group_id => channel[:group_id],
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:customer_id => user.id,
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:customer_id => user.id,
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:title => conv(mail['subject'].charset || 'LATIN1', mail['subject'].to_s),
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:title => mail[:subject],
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:ticket_state_id => Ticket::State.where(:name => 'new').first.id,
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:ticket_state_id => Ticket::State.where(:name => 'new').first.id,
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:ticket_priority_id => Ticket::Priority.where(:name => '2 normal').first.id,
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:ticket_priority_id => Ticket::Priority.where(:name => '2 normal').first.id,
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:created_by_id => user.id
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:created_by_id => user.id
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@ -62,19 +110,17 @@ class Channel::EmailParser
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end
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end
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# import mail
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# import mail
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plain_part = mail.multipart? ? (mail.text_part ? mail.text_part.body.decoded : nil) : mail.body.decoded
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# html_part = message.html_part ? message.html_part.body.decoded : nil
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article = Ticket::Article.create(
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article = Ticket::Article.create(
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:created_by_id => user.id,
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:created_by_id => user.id,
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:ticket_id => ticket.id,
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:ticket_id => ticket.id,
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:ticket_article_type_id => Ticket::Article::Type.where(:name => 'email').first.id,
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:ticket_article_type_id => Ticket::Article::Type.where(:name => 'email').first.id,
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:ticket_article_sender_id => Ticket::Article::Sender.where(:name => 'Customer').first.id,
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:ticket_article_sender_id => Ticket::Article::Sender.where(:name => 'Customer').first.id,
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:body => conv(mail.body.charset || 'LATIN1', plain_part),
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:body => mail[:plain_part],
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:from => mail['from'] ? conv(mail['from'].charset || 'LATIN1', mail['from'].to_s) : nil,
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:from => mail[:from],
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:to => mail['to'] ? conv(mail['to'].charset || 'LATIN1', mail['to'].to_s) : nil,
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:to => mail[:to],
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:cc => mail['cc'] ? conv(mail['cc'].charset || 'LATIN1', mail['cc'].to_s) : nil,
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:cc => mail[:cc],
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:subject => mail['subject'] ? conv(mail['subject'].charset || 'LATIN1', mail['subject'].to_s) : nil,
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:subject => mail[:subject],
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:message_id => mail['message_id'] ? mail['message_id'].to_s : nil,
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:message_id => mail[:message_id],
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:internal => false
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:internal => false
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)
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)
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@ -88,35 +134,18 @@ class Channel::EmailParser
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)
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)
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# store attachments
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# store attachments
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if mail.attachments
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if mail[:attachments]
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mail.attachments.each do |attachment|
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mail[:attachments].each do |attachment|
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# get file preferences
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headers = {}
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attachment.header.fields.each do |f|
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headers[f.name] = f.value
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end
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headers_store = {}
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headers_store['Mime-Type'] = attachment.mime_type
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if attachment.charset
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headers_store['Charset'] = attachment.charset
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end
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['Content-ID', 'Content-Type'].each do |item|
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if headers[item]
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headers_store[item] = headers[item]
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end
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end
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# store file
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Store.add(
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Store.add(
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:object => 'Ticket::Article',
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:object => 'Ticket::Article',
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:o_id => article.id,
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:o_id => article.id,
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:data => attachment.body.decoded,
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:data => attachment[:data],
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:filename => attachment.filename,
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:filename => attachment[:filename],
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:preferences => headers_store
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:preferences => attachment[:preferences]
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)
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)
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end
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end
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end
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end
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return ticket, article, user
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end
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end
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# execute ticket events
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# execute ticket events
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@ -6,7 +6,7 @@ class Channel::IMAP < Channel::EmailParser
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def fetch (channel)
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def fetch (channel)
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puts "fetching imap (#{channel[:options][:host]}/#{channel[:options][:user]})"
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puts "fetching imap (#{channel[:options][:host]}/#{channel[:options][:user]})"
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imap = Net::IMAP.new(channel[:options][:host], 993, true )
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imap = Net::IMAP.new(channel[:options][:host], 993, true, nil, false )
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imap.authenticate('LOGIN', channel[:options][:user], channel[:options][:password])
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imap.authenticate('LOGIN', channel[:options][:user], channel[:options][:password])
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imap.select('INBOX')
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imap.select('INBOX')
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count = 0
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count = 0
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@ -18,7 +18,7 @@ class Channel::IMAP < Channel::EmailParser
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# puts msg.to_s
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# puts msg.to_s
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# delete email from server after article was created
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# delete email from server after article was created
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if parse(channel, msg)
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if process(channel, msg)
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imap.store(message_id, "+FLAGS", [:Deleted])
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imap.store(message_id, "+FLAGS", [:Deleted])
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end
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end
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end
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end
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@ -16,7 +16,7 @@ class Channel::POP3 < Channel::EmailParser
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puts " - message #{count.to_s}/#{count_all.to_s}"
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puts " - message #{count.to_s}/#{count_all.to_s}"
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# delete email from server after article was created
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# delete email from server after article was created
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if parse(channel, m.pop)
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if process(channel, m.pop)
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m.delete
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m.delete
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end
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end
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end
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end
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194
test/fixtures/mail1.box
vendored
Normal file
194
test/fixtures/mail1.box
vendored
Normal file
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@ -0,0 +1,194 @@
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From martin@example.com Thu May 3 12:04:29 2012
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Return-Path: <martin@example.com>
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X-Original-To: info@example.com
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Delivered-To: box@samba.example.com
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Received: from me.home (1-2-1-1.adsl.highway.example.com [1.2.1.1])
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by samba.example.com (Postfix) with ESMTPSA id C96F8500D3D
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for <info@example.com>; Thu, 3 May 2012 12:04:28 +0100 (BST)
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Subject: =?iso-8859-1?Q?CI_Daten_f=FCr_PublicView_?=
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Mime-Version: 1.0 (Apple Message framework v1257)
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Content-Type: multipart/alternative; boundary="Apple-Mail=_EB2F27C4-F4CD-40C9-82F1-D115D4FFA394"
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From: <John.Smith@example.com>
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Resent-From: Martin Test <martin@example.com>
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Date: Thu, 3 May 2012 11:36:43 +0200
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Resent-Date: Thu, 3 May 2012 13:04:31 +0200
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Resent-To: info@example.com
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Message-Id: <053EA3703574649ABDAF24D43A05604F327A130@MEMASFRK004.example.com>
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To: <martin@example.com>
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X-Mailer: Apple Mail (2.1257)
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Status: RO
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X-Status:
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X-Keywords:
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X-UID: 82
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--Apple-Mail=_EB2F27C4-F4CD-40C9-82F1-D115D4FFA394
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Content-Transfer-Encoding: quoted-printable
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Content-Type: text/plain;
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charset=iso-8859-1
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Hallo Martin,
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=20
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wie besprochen hier noch die Daten f=FCr die Intranetseite:
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=20
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Schriftart/-gr=F6=DFe: Verdana 11 Pt wenn von Browser nicht unterst=FCtzt =
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oder nicht vorhanden wird Arial 11 Pt genommen
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Schriftfarbe: Schwarz
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Farbe f=FCr die Balken in der Grafik: D7DDE9 (Blau)
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=20
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Wenn noch was fehlt oder du was brauchst sag mir Bescheid.
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=20
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Mit freundlichem Gru=DF=20
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John Smith
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Service und Support
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Example Service AG & Co.
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Management OHG
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Someware-Str. 4
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xxxxx Someware
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Tel.: +49 001 000 46
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Fax: +49 001 000 47
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john.smith@example.com
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www.example.com
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OHG mit Sitz in Someware
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AG: Someware - HRA XXX
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Gesch=E4ftsf=FChrung: Tilman Test, Klaus J=FCrgen Test,
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Bernhard Test, Ulrich Test
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USt-IdNr. DE 1010101010
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Pers=F6nlich haftende gesch=E4ftsf=FChrende Gesellschafterin:
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Marie Test Example Stiftung, Someware
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Vorstand: Rolf Test
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Pers=F6nlich haftende Gesellschafterin:
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Example Service AG, Someware
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AG: Someware - HRB xxx
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Vorstand: Marie Test
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=20=
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--Apple-Mail=_EB2F27C4-F4CD-40C9-82F1-D115D4FFA394
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Content-Transfer-Encoding: quoted-printable
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Content-Type: text/html;
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charset=iso-8859-1
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<html><head><base href=3D"x-msg://2849/"></head><body style=3D"word-wrap: =
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break-word; -webkit-nbsp-mode: space; -webkit-line-break: =
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after-white-space; "><span class=3D"Apple-style-span" =
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style=3D"border-collapse: separate; font-family: Helvetica; font-style: =
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normal; font-variant: normal; font-weight: normal; letter-spacing: =
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normal; line-height: normal; orphans: 2; text-align: -webkit-auto; =
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text-indent: 0px; text-transform: none; white-space: normal; widows: 2; =
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word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; =
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-webkit-border-vertical-spacing: 0px; =
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-webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: =
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auto; -webkit-text-stroke-width: 0px; font-size: medium; "><div =
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lang=3D"DE" link=3D"blue" vlink=3D"purple"><div class=3D"Section1" =
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style=3D"page: Section1; "><div style=3D"margin-top: 0cm; margin-right: =
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0cm; margin-left: 0cm; margin-bottom: 0.0001pt; font-size: 11pt; =
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font-family: Calibri, sans-serif; "><span style=3D"font-size: 10pt; =
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font-family: Arial, sans-serif; ">Hallo =
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Martin,<o:p></o:p></span></div><div style=3D"margin-top: 0cm; =
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margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; font-size: =
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11pt; font-family: Calibri, sans-serif; "><span style=3D"font-size: =
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10pt; font-family: Arial, sans-serif; =
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"><o:p> </o:p></span></div><div style=3D"margin-top: 0cm; =
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margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; font-size: =
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11pt; font-family: Calibri, sans-serif; "><span style=3D"font-size: =
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10pt; font-family: Arial, sans-serif; ">wie besprochen hier noch die =
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Daten f=FCr die Intranetseite:<o:p></o:p></span></div><div =
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style=3D"margin-top: 0cm; margin-right: 0cm; margin-left: 0cm; =
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margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, =
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sans-serif; "><span style=3D"font-size: 10pt; font-family: Arial, =
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sans-serif; "><o:p> </o:p></span></div><div style=3D"margin-top: =
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0cm; margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; =
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font-size: 11pt; font-family: Calibri, sans-serif; "><span =
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style=3D"font-size: 10pt; font-family: Arial, sans-serif; =
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">Schriftart/-gr=F6=DFe: Verdana 11 Pt wenn von Browser nicht =
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unterst=FCtzt oder nicht vorhanden wird Arial 11 Pt =
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genommen<o:p></o:p></span></div><div style=3D"margin-top: 0cm; =
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margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; font-size: =
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11pt; font-family: Calibri, sans-serif; "><span style=3D"font-size: =
|
||||||
|
10pt; font-family: Arial, sans-serif; ">Schriftfarbe: =
|
||||||
|
Schwarz<o:p></o:p></span></div><div style=3D"margin-top: 0cm; =
|
||||||
|
margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; font-size: =
|
||||||
|
11pt; font-family: Calibri, sans-serif; "><span style=3D"font-size: =
|
||||||
|
10pt; font-family: Arial, sans-serif; ">Farbe f=FCr die Balken in der =
|
||||||
|
Grafik: D7DDE9 (Blau)<o:p></o:p></span></div><div style=3D"margin-top: =
|
||||||
|
0cm; margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; =
|
||||||
|
font-size: 11pt; font-family: Calibri, sans-serif; "><span =
|
||||||
|
style=3D"font-size: 10pt; font-family: Arial, sans-serif; =
|
||||||
|
"><o:p> </o:p></span></div><div style=3D"margin-top: 0cm; =
|
||||||
|
margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; font-size: =
|
||||||
|
11pt; font-family: Calibri, sans-serif; "><span style=3D"font-size: =
|
||||||
|
10pt; font-family: Arial, sans-serif; ">Wenn noch was fehlt oder du was =
|
||||||
|
brauchst sag mir Bescheid.<o:p></o:p></span></div><div =
|
||||||
|
style=3D"margin-top: 0cm; margin-right: 0cm; margin-left: 0cm; =
|
||||||
|
margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, =
|
||||||
|
sans-serif; "><span style=3D"font-size: 10pt; font-family: Arial, =
|
||||||
|
sans-serif; "><o:p> </o:p></span></div><div style=3D"margin-top: =
|
||||||
|
0cm; margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; =
|
||||||
|
font-size: 11pt; font-family: Calibri, sans-serif; "><span =
|
||||||
|
style=3D"font-size: 10pt; font-family: Arial, sans-serif; ">Mit =
|
||||||
|
freundlichem Gru=DF<span =
|
||||||
|
class=3D"Apple-converted-space"> </span><br><br>John =
|
||||||
|
Smith<br>Service und Support<br><br>Example Service AG & =
|
||||||
|
Co.<o:p></o:p></span></div><div style=3D"margin-top: 0cm; margin-right: =
|
||||||
|
0cm; margin-left: 0cm; margin-bottom: 0.0001pt; font-size: 11pt; =
|
||||||
|
font-family: Calibri, sans-serif; "><span style=3D"font-size: 10pt; =
|
||||||
|
font-family: Arial, sans-serif; ">Management OHG<br>Someware-Str. =
|
||||||
|
4<br>xxxxx Someware<br><br></span><span style=3D"font-size: 10pt; =
|
||||||
|
font-family: Arial, sans-serif; "><o:p></o:p></span></div><div =
|
||||||
|
style=3D"margin-top: 0cm; margin-right: 0cm; margin-left: 0cm; =
|
||||||
|
margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, =
|
||||||
|
sans-serif; "><span style=3D"font-size: 10pt; font-family: Arial, =
|
||||||
|
sans-serif; ">Tel.: +49 001 7601 462<br>Fax: +49 001 7601 =
|
||||||
|
472</span><span style=3D"font-size: 10pt; font-family: Arial, =
|
||||||
|
sans-serif; "><o:p></o:p></span></div><div style=3D"margin-top: 0cm; =
|
||||||
|
margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; font-size: =
|
||||||
|
11pt; font-family: Calibri, sans-serif; "><span style=3D"font-size: =
|
||||||
|
10pt; font-family: Arial, sans-serif; "><a =
|
||||||
|
href=3D"mailto:john.smith@example.com" style=3D"color: blue; =
|
||||||
|
text-decoration: underline; ">john.smith@example.com</a></span><span =
|
||||||
|
style=3D"font-size: 10pt; font-family: Arial, sans-serif; =
|
||||||
|
"><o:p></o:p></span></div><div style=3D"margin-top: 0cm; margin-right: =
|
||||||
|
0cm; margin-left: 0cm; margin-bottom: 0.0001pt; font-size: 11pt; =
|
||||||
|
font-family: Calibri, sans-serif; "><span style=3D"font-size: 10pt; =
|
||||||
|
font-family: Arial, sans-serif; "><a href=3D"http://www.example.com" =
|
||||||
|
style=3D"color: blue; text-decoration: underline; =
|
||||||
|
">www.example.com</a></span><span style=3D"font-size: 10pt; font-family: =
|
||||||
|
Arial, sans-serif; "><o:p></o:p></span></div><div style=3D"margin-top: =
|
||||||
|
0cm; margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; =
|
||||||
|
font-size: 11pt; font-family: Calibri, sans-serif; "><span =
|
||||||
|
style=3D"font-size: 8pt; font-family: Arial, sans-serif; "><br>OHG mit =
|
||||||
|
Sitz in Someware<br>AG: Someware - HRA 4158<br>Gesch=E4ftsf=FChrung: =
|
||||||
|
Tilman Test, Klaus J=FCrgen Test,</span><span style=3D"font-size: 8pt; =
|
||||||
|
font-family: Arial, sans-serif; "><o:p></o:p></span></div><div =
|
||||||
|
style=3D"margin-top: 0cm; margin-right: 0cm; margin-left: 0cm; =
|
||||||
|
margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, =
|
||||||
|
sans-serif; "><span style=3D"font-size: 8pt; font-family: Arial, =
|
||||||
|
sans-serif; ">Bernhard Test, Ulrich Test<br>USt-IdNr. DE =
|
||||||
|
1010101010<br><br>Pers=F6nlich haftende gesch=E4ftsf=FChrende =
|
||||||
|
Gesellschafterin:</span><span style=3D"font-size: 8pt; font-family: =
|
||||||
|
Arial, sans-serif; "><o:p></o:p></span></div><div style=3D"margin-top: =
|
||||||
|
0cm; margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; =
|
||||||
|
font-size: 11pt; font-family: Calibri, sans-serif; "><span =
|
||||||
|
style=3D"font-size: 8pt; font-family: Arial, sans-serif; ">Marie =
|
||||||
|
Test Example Stiftung, Someware<br>Vorstand: Rolf =
|
||||||
|
Test<br><br>Pers=F6nlich haftende Gesellschafterin:</span><span =
|
||||||
|
style=3D"font-size: 8pt; font-family: Arial, sans-serif; =
|
||||||
|
"><o:p></o:p></span></div><div style=3D"margin-top: 0cm; margin-right: =
|
||||||
|
0cm; margin-left: 0cm; margin-bottom: 0.0001pt; font-size: 11pt; =
|
||||||
|
font-family: Calibri, sans-serif; "><span style=3D"font-size: 8pt; =
|
||||||
|
font-family: Arial, sans-serif; ">Example Service AG, =
|
||||||
|
Someware<br>AG: Someware - HRB xxx<br>Vorstand: Marie =
|
||||||
|
Test</span><span style=3D"font-size: 8pt; font-family: Arial, =
|
||||||
|
sans-serif; "><o:p></o:p></span></div><div style=3D"margin-top: 0cm; =
|
||||||
|
margin-right: 0cm; margin-left: 0cm; margin-bottom: 0.0001pt; font-size: =
|
||||||
|
11pt; font-family: Calibri, sans-serif; =
|
||||||
|
"><o:p> </o:p></div></div></div></span></body></html>=
|
||||||
|
|
||||||
|
--Apple-Mail=_EB2F27C4-F4CD-40C9-82F1-D115D4FFA394--
|
||||||
|
|
||||||
32
test/unit/email_parser_test.rb
Normal file
32
test/unit/email_parser_test.rb
Normal file
|
|
@ -0,0 +1,32 @@
|
||||||
|
# encoding: utf-8
|
||||||
|
require 'test_helper'
|
||||||
|
|
||||||
|
class EmailParserTest < ActiveSupport::TestCase
|
||||||
|
test 'parse' do
|
||||||
|
files = [
|
||||||
|
{
|
||||||
|
:data => IO.read('test/fixtures/mail1.box'),
|
||||||
|
:body_md5 => 'fb6ed5070ffbb821b67b15b83239e1db',
|
||||||
|
:params => {
|
||||||
|
:from => 'John.Smith@example.com',
|
||||||
|
:from_email => 'John.Smith@example.com',
|
||||||
|
:from_display_name => nil,
|
||||||
|
:subject => 'CI Daten für PublicView ',
|
||||||
|
},
|
||||||
|
},
|
||||||
|
]
|
||||||
|
|
||||||
|
files.each { |file|
|
||||||
|
|
||||||
|
parser = Channel::EmailParser.new
|
||||||
|
data = parser.parse( file[:data] )
|
||||||
|
|
||||||
|
# create md5 of body
|
||||||
|
md5 = Digest::MD5.hexdigest( data[:plain_part] )
|
||||||
|
assert_equal( file[:body_md5], md5 )
|
||||||
|
file[:params].each { |key, value|
|
||||||
|
assert_equal( file[:params][key.to_sym], data[key.to_sym] )
|
||||||
|
}
|
||||||
|
}
|
||||||
|
end
|
||||||
|
end
|
||||||
Loading…
Reference in a new issue