Changed behaviour to load all Zendesk objects first instead of working with them in the fetch loop.
This commit is contained in:
Thorsten Eckel
parent
78548697eb
commit
2a29312164
1 changed files with 69 additions and 39 deletions
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@ -317,15 +317,20 @@ module Import::Zendesk
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local_fields = local_object.constantize.column_names
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@client.send("#{local_object.downcase}_fields").all { |object_field|
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zendesk_object_fields = []
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@client.send("#{local_object.downcase}_fields").all { |zendesk_object_field|
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zendesk_object_fields.push(zendesk_object_field)
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}
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zendesk_object_fields.each { |zendesk_object_field|
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if local_object == 'Ticket'
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mapped_object_field = method("mapping_#{local_object.downcase}_field").call( object_field.type )
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mapped_object_field = method("mapping_#{local_object.downcase}_field").call( zendesk_object_field.type )
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next if local_fields.include?( mapped_object_field )
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end
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import_field(local_object, object_field)
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import_field(local_object, zendesk_object_field)
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}
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}
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end
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@ -463,12 +468,16 @@ module Import::Zendesk
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end
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# Groups
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# TODO:
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# https://developer.zendesk.com/rest_api/docs/core/groups
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def import_groups
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@zendesk_group_mapping = {}
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zendesk_groups = []
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@client.groups.all { |zendesk_group|
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zendesk_groups.push(zendesk_group)
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}
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zendesk_groups.each { |zendesk_group|
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local_group = Group.create_if_not_exists(
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name: zendesk_group.name,
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@ -482,7 +491,6 @@ module Import::Zendesk
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end
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# Organizations
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# TODO:
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# https://developer.zendesk.com/rest_api/docs/core/organizations
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def import_organizations
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@ -507,7 +515,6 @@ module Import::Zendesk
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end
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# Users
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# TODO:
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# https://developer.zendesk.com/rest_api/docs/core/users
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def import_users
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import_group_memberships
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@ -519,7 +526,12 @@ module Import::Zendesk
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role_agent = Role.lookup(name: 'Agent')
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role_customer = Role.lookup(name: 'Customer')
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zendesk_users = []
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@client.users.all { |zendesk_user|
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zendesk_users.push(zendesk_user)
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}
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zendesk_users.each { |zendesk_user|
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local_user_fields = {
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login: zendesk_user.id.to_s, # Zendesk users may have no other identifier than the ID, e.g. twitter users
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@ -590,9 +602,15 @@ module Import::Zendesk
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@zendesk_user_group_mapping = {}
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@client.group_memberships.all { |group_membership|
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@zendesk_user_group_mapping[ group_membership.user_id ] ||= []
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@zendesk_user_group_mapping[ group_membership.user_id ].push group_membership.group_id
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zendesk_group_memberships = []
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@client.group_memberships.all { |zendesk_group_membership|
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zendesk_group_memberships.push(zendesk_group_membership)
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}
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zendesk_group_memberships.each { |zendesk_group_membership|
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@zendesk_user_group_mapping[ zendesk_group_membership.user_id ] ||= []
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@zendesk_user_group_mapping[ zendesk_group_membership.user_id ].push( zendesk_group_membership.group_id )
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}
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end
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@ -604,7 +622,6 @@ module Import::Zendesk
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end
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# Tickets
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# TODO:
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# https://developer.zendesk.com/rest_api/docs/core/tickets
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# https://developer.zendesk.com/rest_api/docs/core/ticket_comments#ticket-comments
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# https://developer.zendesk.com/rest_api/docs/core/ticket_audits#the-via-object
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@ -616,7 +633,6 @@ module Import::Zendesk
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article_sender_agent = Ticket::Article::Sender.lookup(name: 'Agent')
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article_sender_system = Ticket::Article::Sender.lookup(name: 'System')
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# TODO
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article_type_web = Ticket::Article::Type.lookup(name: 'web')
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article_type_note = Ticket::Article::Type.lookup(name: 'note')
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article_type_email = Ticket::Article::Type.lookup(name: 'email')
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@ -625,7 +641,12 @@ module Import::Zendesk
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article_type_facebook_feed_post = Ticket::Article::Type.lookup(name: 'facebook feed post')
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article_type_facebook_feed_comment = Ticket::Article::Type.lookup(name: 'facebook feed comment')
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zendesk_tickets = []
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@client.tickets.all { |zendesk_ticket|
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zendesk_tickets.push(zendesk_ticket)
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}
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zendesk_tickets.each { |zendesk_ticket|
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zendesk_ticket_fields = {}
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zendesk_ticket.custom_fields.each { |zendesk_ticket_field|
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@ -664,7 +685,6 @@ module Import::Zendesk
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article_sender_system.id
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end
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# TODO: zendesk_ticket.external_id ?
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if zendesk_ticket.via.channel == 'web'
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local_ticket_fields[:create_article_type_id] = article_type_web.id
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elsif zendesk_ticket.via.channel == 'email'
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@ -673,7 +693,6 @@ module Import::Zendesk
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local_ticket_fields[:create_article_type_id] = article_type_note.id
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elsif zendesk_ticket.via.channel == 'twitter'
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# TODO
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local_ticket_fields[:create_article_type_id] = if zendesk_ticket.via.source.rel == 'mention'
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article_type_twitter_status.id
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else
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@ -682,7 +701,6 @@ module Import::Zendesk
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elsif zendesk_ticket.via.channel == 'facebook'
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# TODO
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local_ticket_fields[:create_article_type_id] = if zendesk_ticket.via.source.rel == 'post'
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article_type_facebook_feed_post.id
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else
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@ -692,7 +710,12 @@ module Import::Zendesk
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local_ticket = Ticket.create( local_ticket_fields )
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zendesk_ticket_tags = []
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zendesk_ticket.tags.each { |tag|
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zendesk_ticket_tags.push(tag)
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}
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zendesk_ticket_tags.each { |tag|
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Tag.tag_add(
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object: 'Ticket',
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o_id: local_ticket.id,
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@ -701,26 +724,13 @@ module Import::Zendesk
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)
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}
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zendesk_ticket_articles = []
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zendesk_ticket.comments.each { |zendesk_article|
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zendesk_ticket_articles.push(zendesk_article)
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}
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# p zendesk_article.inspect
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zendesk_ticket_articles.each { |zendesk_article|
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# "#<ZendeskAPI::Ticket::Comment {\"id\"=>31964468391,
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# \"type\"=>\"Comment\",
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# \"author_id\"=>1150734731,
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# \"body\"=>\"This is the first comment. Feel free to delete this sample ticket.\",
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# \"html_body\"=>\"<div class=\\\"zd-comment\\\"><p>This is the first comment. Feel free to delete this sample ticket.</p></div>\",
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# \"public\"=>true,
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# \"attachments\"=>[],
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# \"audit_id\"=>31964468381,
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# \"via\"=>{\"channel\"=>\"sample_ticket\",
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# \"source\"=>{\"from\"=>{},
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# \"to\"=>{},
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# \"rel\"=>nil}},
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# \"metadata\"=>{\"system\"=>{},
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# \"custom\"=>{}},
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# \"created_at\"=>2015-07-19 22:41:43 UTC}
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# "
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local_article_fields = {
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ticket_id: local_ticket.id,
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body: zendesk_article.html_body,
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@ -783,7 +793,12 @@ module Import::Zendesk
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local_attachments = local_article.attachments
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zendesk_ticket_attachments = []
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zendesk_attachments.each { |zendesk_attachment|
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zendesk_ticket_attachments.push(zendesk_attachment)
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}
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zendesk_ticket_attachments.each { |zendesk_attachment|
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response = UserAgent.get(
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zendesk_attachment.content_url,
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@ -827,10 +842,15 @@ module Import::Zendesk
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# https://developer.zendesk.com/rest_api/docs/core/macros
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def import_macros
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@client.macros.all { |macro|
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zendesk_macros = []
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@client.macros.all { |zendesk_macro|
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zendesk_macros.push(zendesk_macro)
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}
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zendesk_macros.each { |zendesk_macro|
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# TODO
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next if !macro.active
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next if !zendesk_macro.active
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# "url"=>"https://example.zendesk.com/api/v2/macros/59511191.json"
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# "id"=>59511191
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@ -851,17 +871,17 @@ module Import::Zendesk
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# ]
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perform = {}
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macro.actions.each { |action|
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zendesk_macro.actions.each { |action|
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# TODO: ID fields
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perform["ticket.#{action.field}"] = action.value
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}
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Macro.create_if_not_exists(
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name: macro.title,
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name: zendesk_macro.title,
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perform: perform,
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note: '',
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active: macro.active,
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active: zendesk_macro.active,
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)
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}
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end
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@ -879,7 +899,12 @@ module Import::Zendesk
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# https://developer.zendesk.com/rest_api/docs/core/views
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def import_views
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@client.views.all { |view|
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zendesk_views = []
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@client.views.all { |zendesk_view|
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zendesk_views.push(zendesk_view)
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}
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zendesk_views.each { |zendesk_view|
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# "url" => "https://example.zendesk.com/api/v2/views/59511071.json"
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# "id" => 59511071
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@ -975,7 +1000,7 @@ module Import::Zendesk
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# }
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Overview.create_if_not_exists(
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name: view.title,
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name: zendesk_view.title,
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link: 'my_assigned', # TODO
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prio: 1000,
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role_id: overview_role.id,
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@ -1008,7 +1033,12 @@ module Import::Zendesk
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# https://developer.zendesk.com/rest_api/docs/core/automations
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def import_automations
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@client.automations.all { |automation|
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zendesk_automations = []
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@client.automations.all { |zendesk_automation|
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zendesk_automations.push(zendesk_automation)
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}
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zendesk_automations.each { |zendesk_automation|
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# "url" => "https://example.zendesk.com/api/v2/automations/60037892.json"
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# "id" => 60037892
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