Fixes #4064 - Freshdesk import currently doesn't handle the ticket type field.

lib/sequencer/unit/import/freshdesk/object_attribute/config.rb

@@ -17,7 +17,7 @@ class Sequencer
               state.provide(:config) do
                 {
                   object:        model_class.to_s,
-                  name:          sanitized_name,
+                  name:          DEFAULT_FIELD_NAME_MAP[resource['name']] || sanitized_name,
                   display:       resource['label'],
                   data_type:     data_type,
                   data_option:   data_option,
@@ -43,6 +43,11 @@ class Sequencer
               'custom_decimal'      => 'input', # Don't use 'integer' as it would cut off the fractional part.
               'custom_url'          => 'input',
               'custom_phone_number' => 'input',
+              'default_ticket_type' => 'select',
+            }.freeze
+
+            DEFAULT_FIELD_NAME_MAP = {
+              'ticket_type' => 'type',
             }.freeze
 
             def data_type

lib/sequencer/unit/import/freshdesk/object_attribute/sanitized_name.rb

@@ -15,7 +15,6 @@ class Sequencer
             private
 
             def unsanitized_name
-              # active_customer
               resource['name']
             end
           end

lib/sequencer/unit/import/freshdesk/object_attribute/skip.rb

@@ -11,10 +11,16 @@ class Sequencer
             provides :action
 
             def process
-              return if !resource['default']
+              return if !resource['default'] || allowed_default_attributes.include?(resource['name'])
 
               state.provide(:action, :skipped)
             end
+
+            private
+
+            def allowed_default_attributes
+              @allowed_default_attributes ||= %w[ticket_type]
+            end
           end
         end
       end

lib/sequencer/unit/import/freshdesk/ticket/mapping.rb

@@ -40,6 +40,7 @@ class Sequencer
                   state_id:    state_map[resource['status']],
                   owner_id:    owner_id,
                   customer_id: customer_id,
+                  type:        resource['type'],
                   created_at:  resource['created_at'],
                   updated_at:  resource['updated_at'],
                 }

spec/lib/external_credential/google_spec.rb

@@ -115,18 +115,17 @@ RSpec.describe ExternalCredential::Google do
 
         channel = described_class.link_account(request_token, authorization_payload)
 
-        expect(channel.options).to match(
+        expect(channel.options).to include(
-          a_hash_including(
+          'inbound'  => include(
-            'inbound'  => a_hash_including(
+            'options' => include(
-              'options' => a_hash_including(
               'auth_type' => 'XOAUTH2',
               'host'      => 'imap.gmail.com',
               'ssl'       => 'ssl',
               'user'      => primary_email,
             )
           ),
-            'outbound' => a_hash_including(
+          'outbound' => include(
-              'options' => a_hash_including(
+            'options' => include(
               'authentication' => 'xoauth2',
               'host'           => 'smtp.gmail.com',
               'port'           => 465,
@@ -134,7 +133,7 @@ RSpec.describe ExternalCredential::Google do
               'user'           => primary_email,
             )
           ),
-            'auth'     => a_hash_including(
+          'auth'     => include(
             'access_token'  => access_token,
             'expires_in'    => token_ttl,
             'refresh_token' => refresh_token,
@@ -147,7 +146,6 @@ RSpec.describe ExternalCredential::Google do
             'client_secret' => client_secret,
           ),
         )
-        )
       end
     end
 
@@ -267,7 +265,7 @@ RSpec.describe ExternalCredential::Google do
         it 'refreshes token' do
           expect do
             channel.refresh_xoauth2!
-          end.to change { channel.options['auth'] }.to a_hash_including(
+          end.to change { channel.options['auth'] }.to include(
             'created_at'   => Time.zone.now,
             'access_token' => refreshed_access_token,
           )

spec/lib/external_credential/microsoft365_spec.rb

@@ -81,25 +81,24 @@ RSpec.describe ExternalCredential::Microsoft365 do
 
         channel = described_class.link_account(request_token, authorization_payload)
 
-        expect(channel.options).to match(
+        expect(channel.options).to include(
-          a_hash_including(
+          'inbound'  => include(
-            'inbound'  => a_hash_including(
+            'options' => include(
-              'options' => a_hash_including(
               'auth_type' => 'XOAUTH2',
               'host'      => 'outlook.office365.com',
               'ssl'       => 'ssl',
               'user'      => email_address,
             )
           ),
-            'outbound' => a_hash_including(
+          'outbound' => include(
-              'options' => a_hash_including(
+            'options' => include(
               'authentication' => 'xoauth2',
               'host'           => 'smtp.office365.com',
               'port'           => 587,
               'user'           => email_address,
             )
           ),
-            'auth'     => a_hash_including(
+          'auth'     => include(
             'access_token'  => access_token,
             'expires_in'    => token_ttl,
             'refresh_token' => refresh_token,
@@ -112,7 +111,6 @@ RSpec.describe ExternalCredential::Microsoft365 do
             'client_secret' => client_secret,
           ),
         )
-        )
       end
     end
 
@@ -231,7 +229,7 @@ RSpec.describe ExternalCredential::Microsoft365 do
         it 'refreshes token' do
           expect do
             channel.refresh_xoauth2!
-          end.to change { channel.options['auth'] }.to a_hash_including(
+          end.to change { channel.options['auth'] }.to include(
             'created_at'   => Time.zone.now,
             'access_token' => refreshed_access_token,
           )

spec/lib/sequencer/sequence/import/freshdesk/ticket_field_spec.rb

@@ -194,5 +194,37 @@ RSpec.describe ::Sequencer::Sequence::Import::Freshdesk::TicketField, sequencer:
         expect { process(process_payload) }.to raise_error(RuntimeError, "The custom field type 'custom_unknown' cannot be mapped to an internal field, aborting.")
       end
     end
+
+    context 'when importing default fields' do
+      let(:resource) do
+        base_resource.merge(
+          {
+            'name'    => 'ticket_type',
+            'label'   => 'Type',
+            'type'    => 'default_ticket_type',
+            'default' => true,
+            'choices' => [
+              'Question',
+              'Incident',
+              'Problem',
+              'Feature Request',
+              'Refunds and Returns',
+              'Bulk orders',
+              'Refund',
+              'Request',
+            ]
+          }
+        )
+      end
+
+      it "activate the already existing ticket 'type' field" do
+        expect { process(process_payload) }.to change { ObjectManager::Attribute.get(object: 'Ticket', name: 'type').active }.from(false).to(true)
+      end
+
+      it "import the fixed option list for the ticket 'type' field" do
+        process(process_payload)
+        expect(ObjectManager::Attribute.get(object: 'Ticket', name: 'type').data_option[:options]).to include(resource['choices'].to_h { |choice| [choice, choice] })
+      end
+    end
   end
 end

spec/lib/sequencer/sequence/import/freshdesk/ticket_spec.rb

@@ -29,7 +29,7 @@ RSpec.describe ::Sequencer::Sequence::Import::Freshdesk::Ticket, sequencer: :seq
         'to_emails' => ['info@zammad.org'],
         'product_id' => nil,
         'id' => 13,
-        'type' => nil,
+        'type' => 'Incident',
         'due_by' => '2021-05-17T12:29:27Z',
         'fr_due_by' => '2021-05-15T12:29:27Z',
         'is_escalated' => false,
@@ -116,6 +116,7 @@ RSpec.describe ::Sequencer::Sequence::Import::Freshdesk::Ticket, sequencer: :seq
         priority_id:              1,
         owner_id:                 owner.id,
         customer_id:              User.last.id,
+        type:                     'Incident',
         cf_custom_dropdown:       'key_2',
         cf_custom_integer:        999,
         cf_test_checkbox:         true,
@@ -207,5 +208,23 @@ RSpec.describe ::Sequencer::Sequence::Import::Freshdesk::Ticket, sequencer: :seq
         expect(Ticket.last.tag_list).to eq(%w[example test])
       end
     end
+
+    context 'when importing without a type' do
+      let(:resource) do
+        super().merge(
+          'type' => nil
+        )
+      end
+      let(:imported_ticket) do
+        super().merge(
+          type: nil
+        )
+      end
+
+      it 'correct attributes for added ticket' do
+        process(process_payload)
+        expect(Ticket.last).to have_attributes(imported_ticket)
+      end
+    end
   end
 end

spec/lib/sequencer/sequence/import/kayako/case_field_spec.rb

@@ -47,7 +47,7 @@ RSpec.describe ::Sequencer::Sequence::Import::Kayako::CaseField, sequencer: :seq
 
       it "import the fixed option list for the ticket 'type' field" do
         process(process_payload)
-        expect(ObjectManager::Attribute.get(object: 'Ticket', name: 'type').data_option[:options]).to a_hash_including(imported_type_options)
+        expect(ObjectManager::Attribute.get(object: 'Ticket', name: 'type').data_option[:options]).to include(imported_type_options)
       end
     end
   end

spec/models/channel/filter/auto_response_check_spec.rb

@@ -23,7 +23,7 @@ RSpec.describe Channel::Filter::AutoResponseCheck, type: :channel_filter do
 
     it 'check filter result' do
       filter(mail)
-      expect(mail).to match(a_hash_including(mail_auto_response))
+      expect(mail).to include(mail_auto_response)
     end
   end