diff --git a/app/models/application_model/can_associations.rb b/app/models/application_model/can_associations.rb
index 47c8a1812..c615ab4d2 100644
--- a/app/models/application_model/can_associations.rb
+++ b/app/models/application_model/can_associations.rb
@@ -176,7 +176,7 @@ returns
 
 =end
 
-  def attributes_with_association_names
+  def attributes_with_association_names(empty_keys: false)
 
     # get relations
     attributes = attributes_with_association_ids
@@ -185,6 +185,9 @@ returns
       next if association_attributes_ignored.include?(assoc.name)
 
       ref = send(assoc.name)
+      if empty_keys
+        attributes[assoc.name.to_s] = nil
+      end
       next if !ref
 
       if ref.respond_to?(:first)
diff --git a/app/models/concerns/can_csv_import.rb b/app/models/concerns/can_csv_import.rb
index 91f5c735b..b73f69988 100644
--- a/app/models/concerns/can_csv_import.rb
+++ b/app/models/concerns/can_csv_import.rb
@@ -246,20 +246,20 @@ returns
       records.each do |record|
         record_attributes_with_association_names = record.attributes_with_association_names
         records_attributes_with_association_names.push record_attributes_with_association_names
-        record_attributes_with_association_names.each do |key, value|
-          next if value.instance_of?(ActiveSupport::HashWithIndifferentAccess)
-          next if value.instance_of?(Hash)
-          next if csv_attributes_ignored&.include?(key.to_sym)
-          next if key.end_with?('_id')
-          next if key.end_with?('_ids')
-          next if key == 'created_by'
-          next if key == 'updated_by'
-          next if key == 'created_at'
-          next if key == 'updated_at'
-          next if header.include?(key)
+      end
+      new.attributes_with_association_names(empty_keys: true).each do |key, value|
+        next if value.instance_of?(ActiveSupport::HashWithIndifferentAccess)
+        next if value.instance_of?(Hash)
+        next if csv_attributes_ignored&.include?(key.to_sym)
+        next if key.end_with?('_id')
+        next if key.end_with?('_ids')
+        next if key == 'created_by'
+        next if key == 'updated_by'
+        next if key == 'created_at'
+        next if key == 'updated_at'
+        next if header.include?(key)
 
-          header.push key
-        end
+        header.push key
       end
 
       rows = []
diff --git a/app/models/knowledge_base/answer/translation/content.rb b/app/models/knowledge_base/answer/translation/content.rb
index e6aa85418..54de9202e 100644
--- a/app/models/knowledge_base/answer/translation/content.rb
+++ b/app/models/knowledge_base/answer/translation/content.rb
@@ -27,7 +27,7 @@ class KnowledgeBase::Answer::Translation::Content < ApplicationModel
     add_attachments_to_attributes(attrs)
   end
 
-  def attributes_with_association_names
+  def attributes_with_association_names(empty_keys: false)
     attrs = super
     add_attachments_to_attributes(attrs)
   end
diff --git a/app/models/taskbar.rb b/app/models/taskbar.rb
index 025e7c8cf..6c739c574 100644
--- a/app/models/taskbar.rb
+++ b/app/models/taskbar.rb
@@ -44,7 +44,7 @@ class Taskbar < ApplicationModel
     false
   end
 
-  def attributes_with_association_names
+  def attributes_with_association_names(empty_keys: false)
     add_attachments_to_attributes(super)
   end
 
diff --git a/app/models/ticket/article.rb b/app/models/ticket/article.rb
index a5f8374f9..a1cc259cd 100644
--- a/app/models/ticket/article.rb
+++ b/app/models/ticket/article.rb
@@ -270,7 +270,7 @@ returns
 
 =end
 
-  def attributes_with_association_names
+  def attributes_with_association_names(empty_keys: false)
     attributes = super
     add_attachments_to_attributes(attributes)
     Ticket::Article.insert_urls(attributes)
diff --git a/spec/models/concerns/can_csv_import_examples.rb b/spec/models/concerns/can_csv_import_examples.rb
index 3430962aa..21486c966 100644
--- a/spec/models/concerns/can_csv_import_examples.rb
+++ b/spec/models/concerns/can_csv_import_examples.rb
@@ -1,6 +1,18 @@
 # Copyright (C) 2012-2021 Zammad Foundation, http://zammad-foundation.org/
 
 RSpec.shared_examples 'CanCsvImport' do |unique_attributes: []|
+  describe '.csv_example' do
+    before do
+      described_class.destroy_all
+    end
+
+    context 'when no data avaiable' do
+      it 'still returns the header for the csv example' do
+        expect(described_class.csv_example).to include('id')
+      end
+    end
+  end
+
   describe '.csv_import' do
     let!(:params) { { string: <<~CSV, parse_params: { col_sep: ',' } } }
       #{described_class.attribute_names.join(',')}