Fixes #3616 - Provide meaningful modal if report profile tries to use dates...

.gitlab/ci/integration/es.yml

@@ -11,7 +11,6 @@
     - bundle exec rails test test/integration/elasticsearch_active_test.rb
     - bundle exec rails test test/integration/elasticsearch_test.rb
     - bundle exec rspec --tag searchindex --tag ~type:system --profile 10
-    - bundle exec rails test test/integration/report_test.rb
 
 es:7:
   <<: *template_integration_es

app/assets/javascripts/app/controllers/_application_controller/technical_error_modal.coffee

@@ -0,0 +1,9 @@
+class App.ControllerTechnicalErrorModal extends App.ControllerModal
+  head:         "StatusCode: #{status}"
+  contentCode:  ''
+  buttonClose:  false
+  buttonSubmit: 'Ok'
+  onSubmit:     (e) -> @close(e)
+
+  content: ->
+    "<pre><code>#{@contentCode}</code></pre>"

app/assets/javascripts/app/controllers/report.coffee

@@ -171,6 +171,13 @@ class Graph extends App.Controller
         backends:  @params.backendSelected
       )
       processData: true
+      error:       (xhr) =>
+        return if !_.include([401, 403, 404, 422, 502], xhr.status)
+
+        @bodyModal = new App.ControllerTechnicalErrorModal(
+          head:        __('Cannot generate report')
+          contentCode: xhr.responseJSON.error
+        )
       success: (data) =>
         @update(data)
         @delay(@render, interval, 'report-update', 'page')

app/assets/javascripts/app/lib/app_post/ajax.coffee

@@ -102,12 +102,18 @@ class _ajaxSingleton
       # do not show any error message with code 502
       return if status is 502
 
+      try
+        json = JSON.parse(detail)
+        text = json.error_human || json.error
+
+      text = detail if !text
+
+      escaped = App.Utils.htmlEscape(text)
+
       # show error message
-      new App.ControllerModal(
+      new App.ControllerTechnicalErrorModal(
-        head:          "StatusCode: #{status}"
+        contentCode: escaped
-        contentInline: "<pre>#{App.Utils.htmlEscape(detail)}</pre>"
+        head:        "StatusCode: #{status}"
-        buttonClose:   true
-        buttonSubmit:  false
       )
     )
 

app/assets/stylesheets/zammad.scss

@@ -381,6 +381,26 @@ ul {
   z-index: 1;
 }
 
+code {
+  background: hsla(0, 0%, 0%, 0.2);
+  border-radius: 3px;
+  box-decoration-break: clone;
+}
+
+code,
+.hljs {
+  padding: 2px 4px;
+  font-size: 0.88em;
+}
+
+.hljs {
+  background: none;
+}
+
+pre code.hljs {
+  font-size: 1em;
+}
+
 pre {
   display: block;
   padding: 9.5px;
@@ -395,30 +415,25 @@ pre {
   border-radius: 3px;
 }
 
+.modal-content pre {
+  background: hsl(0, 0%, 97%);
+  border: 1px solid hsl(0, 0%, 87%);
+}
+
 pre code {
   padding: 0;
   font-size: inherit;
   color: inherit;
   white-space: pre-wrap;
-  background-color: transparent;
-  border-radius: 0;
-}
-
-.hljs,
-code {
   background: none;
-  padding: 2px 4px;
+  border-radius: 0;
-  font-size: 0.88em;
+  border: none;
-}
+  overflow-x: auto;
 
-code:not(.hljs) {
+  &.hljs {
-  border: 1px solid rgba(0, 0, 0, 0.2);
+    padding: 0;
-  border-radius: 3px;
+    background: none;
-  white-space: nowrap;
+  }
-}
-
-pre code.hljs {
-  font-size: 1em;
 }
 
 .textarea::placeholder,

app/controllers/reports_controller.rb

@@ -22,26 +22,34 @@ class ReportsController < ApplicationController
     get_params = params_all
     return if !get_params
 
-    result = {}
+    begin
-    get_params[:metric][:backend].each do |backend|
+      result = {}
-      condition = get_params[:profile].condition
+      get_params[:metric][:backend].each do |backend|
-      if backend[:condition]
+        condition = get_params[:profile].condition
-        backend[:condition].merge(condition)
+        if backend[:condition]
-      else
+          backend[:condition].merge(condition)
-        backend[:condition] = condition
+        else
-      end
+          backend[:condition] = condition
-      next if !backend[:adapter]
+        end
+        next if !backend[:adapter]
 
-      result[backend[:name]] = backend[:adapter].aggs(
+        result[backend[:name]] = backend[:adapter].aggs(
-        range_start:     get_params[:start],
+          range_start:     get_params[:start],
-        range_end:       get_params[:stop],
+          range_end:       get_params[:stop],
-        interval:        get_params[:range],
+          interval:        get_params[:range],
-        selector:        backend[:condition],
+          selector:        backend[:condition],
-        params:          backend[:params],
+          params:          backend[:params],
-        timezone:        get_params[:timezone],
+          timezone:        get_params[:timezone],
-        timezone_offset: get_params[:timezone_offset],
+          timezone_offset: get_params[:timezone_offset],
-        current_user:    current_user
+          current_user:    current_user
-      )
+        )
+      end
+    rescue => e
+      if e.message.include? 'Conflicting date range'
+        raise Exceptions::UnprocessableEntity, __('Conflicting date ranges. Please check your selected report profile.')
+      end
+
+      raise e
     end
 
     render json: {

i18n/zammad.pot

@@ -1403,6 +1403,10 @@ msgstr ""
 msgid "Cannot follow-up on a closed ticket. Please create a new ticket."
 msgstr ""
 
+#: app/assets/javascripts/app/controllers/report.coffee
+msgid "Cannot generate report"
+msgstr ""
+
 #: app/assets/javascripts/app/lib/app_post/html5_upload.coffee
 msgid "Cannot upload file"
 msgstr ""
@@ -1867,6 +1871,14 @@ msgstr ""
 msgid "Confirmation failed."
 msgstr ""
 
+#: lib/search_index_backend.rb
+msgid "Conflicting date ranges"
+msgstr ""
+
+#: app/controllers/reports_controller.rb
+msgid "Conflicting date ranges. Please check your selected report profile."
+msgstr ""
+
 #: app/assets/javascripts/app/views/channel/email_account_wizard.jst.eco
 #: app/assets/javascripts/app/views/getting_started/email.jst.eco
 #: app/assets/javascripts/app/views/integration/exchange_wizard.jst.eco

lib/search_index_backend.rb

@@ -438,6 +438,8 @@ example for aggregations within one year
 
     data = selector2query(selectors, options, aggs_interval)
 
+    verify_date_range(url, data)
+
     response = make_request(url, data: data)
 
     if !response.success?
@@ -1208,4 +1210,87 @@ helper method for making HTTP calls and raising error if response was not succes
     )
   end
 
+  # verifies date range ElasticSearch payload
+  #
+  # @param url [String] of ElasticSearch
+  # @param payload [Hash] Elasticsearch query payload
+  #
+  # @return [Boolean] or raises error
+  def self.verify_date_range(url, payload)
+    ranges_payload = payload.dig(:query, :bool, :must)
+
+    return true if ranges_payload.nil?
+
+    ranges = ranges_payload
+      .select { |elem| elem.key? :range }
+      .map    { |elem| [elem[:range].keys.first, convert_es_date_range(elem)] }
+      .each_with_object({}) { |elem, sum| (sum[elem.first] ||= []) << elem.last }
+
+    return true if ranges.all? { |_, ranges_by_key| verify_single_key_range(ranges_by_key) }
+
+    error_prefix  = "Unable to process request to elasticsearch URL '#{url}'."
+    error_suffix  = "Payload:\n#{payload.to_json}"
+    error_message = __('Conflicting date ranges')
+
+    result = "#{error_prefix} #{error_message} #{error_suffix}"
+    Rails.logger.error result.first(40_000)
+
+    raise result
+  end
+
+  # checks if all ranges are overlaping
+  #
+  # @param ranges [Array<Range<DateTime>>] to use in search
+  #
+  # @return [Boolean]
+  def self.verify_single_key_range(ranges)
+    ranges
+      .each_with_index
+      .all? do |range, i|
+        ranges
+          .slice((i + 1)..)
+          .all? { |elem| elem.overlaps? range }
+      end
+  end
+
+  # Converts paylaod component to dates range
+  #
+  # @param elem [Hash] payload component
+  #
+  # @return [Range<DateTime>]
+  def self.convert_es_date_range(elem)
+    range = elem[:range].first.last
+    from  = parse_es_range_date range[:from] || range[:gt] || '-9999-01-01'
+    to    = parse_es_range_date range[:to] || range[:lt] || '9999-01-01'
+
+    from..to
+  end
+
+  # Parses absolute date or converts relative date
+  #
+  # @param input [String] string representation of date
+  #
+  # @return [Range<DateTime>]
+  def self.parse_es_range_date(input)
+    match = input.match(%r{^now(-|\+)(\d+)(\w{1})$})
+
+    return DateTime.parse input if !match
+
+    map = {
+      d: 'day',
+      y: 'year',
+      M: 'month',
+      h: 'hour',
+      m: 'minute',
+    }
+
+    range = match.captures[1].to_i.send map[match.captures[2].to_sym]
+
+    case match.captures[0]
+    when '-'
+      range.ago
+    when '+'
+      range.from_now
+    end
+  end
 end

spec/factories/report/profile.rb

@@ -6,5 +6,20 @@ FactoryBot.define do
     active { true }
     created_by_id   { 1 }
     updated_by_id   { 1 }
+
+    trait :condition_created_at do
+      transient do
+        ticket_created_at { nil }
+      end
+
+      condition do
+        {
+          'ticket.created_at' => {
+            operator: 'before (absolute)',
+            value:    ticket_created_at.iso8601
+          }
+        }
+      end
+    end
   end
 end

spec/lib/report/ticket_first_solution_spec.rb

@@ -0,0 +1,192 @@
+# Copyright (C) 2012-2021 Zammad Foundation, http://zammad-foundation.org/
+
+# rubocop:disable RSpec/ExampleLength
+
+require 'rails_helper'
+require 'lib/report_examples'
+
+RSpec.describe Report::TicketFirstSolution, searchindex: true do
+  include_examples 'with report examples'
+
+  describe '.aggs' do
+    it 'gets monthly aggregated results' do
+      result = described_class.aggs(
+        range_start: Time.zone.parse('2015-01-01T00:00:00Z'),
+        range_end:   Time.zone.parse('2015-12-31T23:59:59Z'),
+        interval:    'month',
+        selector:    {},
+      )
+
+      expect(result).to eq [0, 0, 0, 0, 0, 0, 0, 0, 0, 2, 1, 0]
+    end
+
+    it 'gets monthly aggregated results with high priority' do
+      result = described_class.aggs(
+        range_start: Time.zone.parse('2015-01-01T00:00:00Z'),
+        range_end:   Time.zone.parse('2015-12-31T23:59:59Z'),
+        interval:    'month',
+        selector:    {
+          'ticket.priority_id' => {
+            'operator' => 'is',
+            'value'    => [Ticket::Priority.lookup(name: '3 high').id],
+          }
+        },
+      )
+
+      expect(result).to eq [0, 0, 0, 0, 0, 0, 0, 0, 0, 1, 0, 0]
+    end
+
+    it 'gets monthly aggregated results not in merged state' do
+      result = described_class.aggs(
+        range_start: Time.zone.parse('2015-01-01T00:00:00Z'),
+        range_end:   Time.zone.parse('2015-12-31T23:59:59Z'),
+        interval:    'month',
+        selector:    {
+          'ticket_state.name' => {
+            'operator' => 'is not',
+            'value'    => 'merged',
+          }
+        },
+      )
+
+      expect(result).to eq [0, 0, 0, 0, 0, 0, 0, 0, 0, 2, 1, 0]
+    end
+
+    it 'gets monthly aggregated results with not high priority' do
+      result = described_class.aggs(
+        range_start: Time.zone.parse('2015-01-01T00:00:00Z'),
+        range_end:   Time.zone.parse('2015-12-31T23:59:59Z'),
+        interval:    'month',
+        selector:    {
+          'ticket.priority_id' => {
+            'operator' => 'is not',
+            'value'    => [Ticket::Priority.lookup(name: '3 high').id],
+          }
+        },
+      )
+
+      expect(result).to eq [0, 0, 0, 0, 0, 0, 0, 0, 0, 1, 1, 0]
+    end
+
+    it 'gets weekly aggregated results' do
+      result = described_class.aggs(
+        range_start: Time.zone.parse('2015-10-26T00:00:00Z'),
+        range_end:   Time.zone.parse('2015-10-31T23:59:59Z'),
+        interval:    'week',
+        selector:    {},
+      )
+
+      expect(result).to eq [0, 0, 1, 0, 0, 1, 1]
+    end
+
+    it 'gets daily aggregated results' do
+      result = described_class.aggs(
+        range_start: Time.zone.parse('2015-10-01T00:00:00Z'),
+        range_end:   Time.zone.parse('2015-11-01T23:59:59Z'),
+        interval:    'day',
+        selector:    {},
+      )
+
+      expect(result).to eq [0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 1, 0, 0, 1]
+    end
+
+    it 'gets hourly aggregated results' do
+      result = described_class.aggs(
+        range_start: Time.zone.parse('2015-10-28T00:00:00Z'),
+        range_end:   Time.zone.parse('2015-10-28T23:59:59Z'),
+        interval:    'hour',
+        selector:    {},
+      )
+
+      expect(result).to eq [0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 1, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0]
+    end
+  end
+
+  describe '.items' do
+    it 'gets items in year range' do
+      result = described_class.items(
+        range_start: Time.zone.parse('2015-01-01T00:00:00Z'),
+        range_end:   Time.zone.parse('2015-12-31T23:59:59Z'),
+        selector:    {},
+      )
+      expect(result).to match_tickets ticket_5, ticket_6, ticket_7
+    end
+
+    it 'gets items in year range with high priority' do
+      result = described_class.items(
+        range_start: Time.zone.parse('2015-01-01T00:00:00Z'),
+        range_end:   Time.zone.parse('2015-12-31T23:59:59Z'),
+        selector:    {
+          'ticket.priority_id' => {
+            'operator' => 'is',
+            'value'    => [Ticket::Priority.lookup(name: '3 high').id],
+          }
+        }
+      )
+
+      expect(result).to match_tickets ticket_5
+    end
+
+    it 'gets items in year range not in merged state' do
+      result = described_class.items(
+        range_start: Time.zone.parse('2015-01-01T00:00:00Z'),
+        range_end:   Time.zone.parse('2015-12-31T23:59:59Z'),
+        selector:    {
+          'ticket_state.name' => {
+            'operator' => 'is not',
+            'value'    => 'merged',
+          }
+        }
+      )
+
+      expect(result).to match_tickets ticket_5, ticket_6, ticket_7
+    end
+
+    it 'gets items in year range with not high priority' do
+      result = described_class.items(
+        range_start: Time.zone.parse('2015-01-01T00:00:00Z'),
+        range_end:   Time.zone.parse('2015-12-31T23:59:59Z'),
+        selector:    {
+          'ticket.priority_id' => {
+            'operator' => 'is not',
+            'value'    => [Ticket::Priority.lookup(name: '3 high').id],
+          }
+        }
+      )
+
+      expect(result).to match_tickets ticket_6, ticket_7
+    end
+
+    it 'gets items in week range' do
+      result = described_class.items(
+        range_start: Time.zone.parse('2015-10-26T00:00:00Z'),
+        range_end:   Time.zone.parse('2015-11-01T23:59:59Z'),
+        selector:    {}
+      )
+
+      expect(result).to match_tickets ticket_5, ticket_6, ticket_7
+    end
+
+    it 'gets items in day range' do
+      result = described_class.items(
+        range_start: Time.zone.parse('2015-10-01T00:00:00Z'),
+        range_end:   Time.zone.parse('2015-10-31T23:59:59Z'),
+        selector:    {}
+      )
+
+      expect(result).to match_tickets ticket_5, ticket_6
+    end
+
+    it 'gets items in hour range' do
+      result = described_class.items(
+        range_start: Time.zone.parse('2015-10-28T00:00:00Z'),
+        range_end:   Time.zone.parse('2015-10-28T23:59:59Z'),
+        interval:    'hour',
+        selector:    {},
+      )
+
+      expect(result).to match_tickets ticket_5
+    end
+  end
+end
+# rubocop:enable RSpec/ExampleLength

spec/lib/report/ticket_generic_time_spec.rb

@@ -1,33 +1,333 @@
 # Copyright (C) 2012-2021 Zammad Foundation, http://zammad-foundation.org/
 
 require 'rails_helper'
+require 'lib/report_examples'
 
-RSpec.describe Report::TicketGenericTime do
+RSpec.describe Report::TicketGenericTime, searchindex: true do
+  include_examples 'with report examples'
 
-=begin
+  describe '.aggs' do
+    it 'gets monthly aggregated results by created_at' do
+      result = described_class.aggs(
+        range_start: Time.zone.parse('2015-01-01T00:00:00Z'),
+        range_end:   Time.zone.parse('2015-12-31T23:59:59Z'),
+        interval:    'month', # year, quarter, month, week, day, hour, minute, second
+        selector:    {}, # ticket selector to get only a collection of tickets
+        params:      { field: 'created_at' },
+      )
 
-  result = Report::TicketGenericTime.items(
+      expect(result).to eq [0, 0, 0, 0, 0, 0, 0, 0, 0, 6, 1, 0]
-    range_start: '2015-01-01T00:00:00Z',
+    end
-    range_end:   '2015-12-31T23:59:59Z',
-    selector:    selector, # ticket selector to get only a collection of tickets
-    params:      { field: 'created_at' },
-  )
 
-returns
+    it 'gets monthly aggregated results by created_at not merged' do
+      result = described_class.aggs(
+        range_start: Time.zone.parse('2015-01-01T00:00:00Z'),
+        range_end:   Time.zone.parse('2015-12-31T23:59:59Z'),
+        interval:    'month', # year, quarter, month, week, day, hour, minute, second
+        selector:    {
+          'state' => {
+            'operator' => 'is not',
+            'value'    => 'merged'
+          }
+        },
+        params:      { field: 'created_at' },
+      )
 
-  {
+      expect(result).to eq [0, 0, 0, 0, 0, 0, 0, 0, 0, 6, 1, 0]
-    count: 123,
+    end
-    ticket_ids: [4,5,1,5,0,51,5,56,7,4],
+  end
-    assets: assets,
-  }
 
-=end
+  describe '.items' do
+    it 'gets items in year range by created_at' do
+      result = described_class.items(
+        range_start: Time.zone.parse('2015-01-01T00:00:00Z'),
+        range_end:   Time.zone.parse('2015-12-31T23:59:59Z'),
+        selector:    {}, # ticket selector to get only a collection of tickets
+        params:      { field: 'created_at' },
+      )
 
-  describe 'items' do
+      expect(result).to match_tickets ticket_7, ticket_6, ticket_5, ticket_4, ticket_3, ticket_2, ticket_1
+    end
+
+    it 'gets items in year range by created_at not merged' do
+      result = described_class.items(
+        range_start: Time.zone.parse('2015-01-01T00:00:00Z'),
+        range_end:   Time.zone.parse('2015-12-31T23:59:59Z'),
+        selector:    {
+          'state' => {
+            'operator' => 'is not',
+            'value'    => 'merged'
+          }
+        },
+        params:      { field: 'created_at' },
+      )
+
+      expect(result).to match_tickets ticket_7, ticket_6, ticket_5, ticket_4, ticket_3, ticket_2, ticket_1
+    end
+
+    it 'gets items in year range by created_at before oct 31st' do
+      result = described_class.items(
+        range_start: Time.zone.parse('2015-01-01T00:00:00Z'),
+        range_end:   Time.zone.parse('2015-12-31T23:59:59Z'),
+        selector:    {
+          'created_at' => {
+            'operator' => 'before (absolute)',
+            'value'    => '2015-10-31T00:00:00Z'
+          }
+        },
+        params:      { field: 'created_at' },
+      )
+
+      expect(result).to match_tickets ticket_5, ticket_4, ticket_3, ticket_2, ticket_1
+    end
+
+    it 'gets items in year range by created_at after oct 31st' do
+      result = described_class.items(
+        range_start: Time.zone.parse('2015-01-01T00:00:00Z'),
+        range_end:   Time.zone.parse('2015-12-31T23:59:59Z'),
+        selector:    {
+          'created_at' => {
+            'operator' => 'after (absolute)',
+            'value'    => '2015-10-31T00:00:00Z'
+          }
+        },
+        params:      { field: 'created_at' },
+      )
+
+      expect(result).to match_tickets ticket_7, ticket_6
+    end
+
+    it 'gets items in 1 day from now' do
+      result = described_class.items(
+        range_start: 1.year.ago.beginning_of_year,
+        range_end:   1.year.from_now.at_end_of_year,
+        selector:    {
+          'created_at' => {
+            'operator' => 'after (relative)',
+            'range'    => 'day',
+            'value'    => '1'
+          }
+        }, # ticket selector to get only a collection of tickets
+        params:      { field: 'created_at' },
+      )
+
+      expect(result).to match_tickets ticket_after_72h
+    end
+
+    it 'gets items in 1 month from now' do
+      result = described_class.items(
+        range_start: 1.year.ago.beginning_of_year,
+        range_end:   1.year.from_now.at_end_of_year,
+        selector:    {
+          'created_at' => {
+            'operator' => 'after (relative)',
+            'range'    => 'month',
+            'value'    => '1'
+          }
+        }, # ticket selector to get only a collection of tickets
+        params:      { field: 'created_at' },
+      )
+
+      expect(result).to match_tickets []
+    end
+
+    it 'gets items in 1 month ago' do
+      result = described_class.items(
+        range_start: 1.year.ago.beginning_of_year,
+        range_end:   1.year.from_now.at_end_of_year,
+        selector:    {
+          'created_at' => {
+            'operator' => 'before (relative)',
+            'range'    => 'month',
+            'value'    => '1'
+          }
+        }, # ticket selector to get only a collection of tickets
+        params:      { field: 'created_at' },
+      )
+
+      expect(result).to match_tickets ticket_before_40d
+    end
+
+    it 'gets items in 5 months ago' do
+      result = described_class.items(
+        range_start: 1.year.ago.beginning_of_year,
+        range_end:   1.year.from_now.at_end_of_year,
+        selector:    {
+          'created_at' => {
+            'operator' => 'before (relative)',
+            'range'    => 'month',
+            'value'    => '5'
+          }
+        }, # ticket selector to get only a collection of tickets
+        params:      { field: 'created_at' },
+      )
+
+      expect(result).to match_tickets []
+    end
+
+    it 'gets items with aaa+bbb' do
+      result = described_class.items(
+        range_start: Time.zone.parse('2015-01-01T00:00:00Z'),
+        range_end:   Time.zone.parse('2015-12-31T23:59:59Z'),
+        selector:    {
+          'tags' => {
+            'operator' => 'contains all',
+            'value'    => 'aaa, bbb'
+          }
+        },
+        params:      { field: 'created_at' },
+      )
+
+      expect(result).to match_tickets ticket_1
+    end
+
+    it 'gets items with not aaa+bbb' do
+      result = described_class.items(
+        range_start: Time.zone.parse('2015-01-01T00:00:00Z'),
+        range_end:   Time.zone.parse('2015-12-31T23:59:59Z'),
+        selector:    {
+          'tags' => {
+            'operator' => 'contains all not',
+            'value'    => 'aaa, bbb'
+          }
+        },
+        params:      { field: 'created_at' },
+      )
+
+      expect(result).to match_tickets ticket_7, ticket_6, ticket_5, ticket_4, ticket_3, ticket_2
+    end
+
+    it 'gets items with aaa' do
+      result = described_class.items(
+        range_start: Time.zone.parse('2015-01-01T00:00:00Z'),
+        range_end:   Time.zone.parse('2015-12-31T23:59:59Z'),
+        selector:    {
+          'tags' => {
+            'operator' => 'contains all',
+            'value'    => 'aaa'
+          }
+        },
+        params:      { field: 'created_at' },
+      )
+
+      expect(result).to match_tickets ticket_2, ticket_1
+    end
+
+    it 'gets items with not aaa' do
+      result = described_class.items(
+        range_start: Time.zone.parse('2015-01-01T00:00:00Z'),
+        range_end:   Time.zone.parse('2015-12-31T23:59:59Z'),
+        selector:    {
+          'tags' => {
+            'operator' => 'contains all not',
+            'value'    => 'aaa'
+          }
+        },
+        params:      { field: 'created_at' },
+      )
+
+      expect(result).to match_tickets ticket_7, ticket_6, ticket_5, ticket_4, ticket_3
+    end
+
+    it 'gets items with one not aaa' do
+      result = described_class.items(
+        range_start: Time.zone.parse('2015-01-01T00:00:00Z'),
+        range_end:   Time.zone.parse('2015-12-31T23:59:59Z'),
+        selector:    {
+          'tags' => {
+            'operator' => 'contains one not',
+            'value'    => 'aaa'
+          }
+        },
+        params:      { field: 'created_at' },
+      )
+
+      expect(result).to match_tickets ticket_7, ticket_6, ticket_5, ticket_4, ticket_3
+    end
+
+    it 'gets items with one not aaa+bbb' do
+      result = described_class.items(
+        range_start: Time.zone.parse('2015-01-01T00:00:00Z'),
+        range_end:   Time.zone.parse('2015-12-31T23:59:59Z'),
+        selector:    {
+          'tags' => {
+            'operator' => 'contains one not',
+            'value'    => 'aaa, bbb'
+          }
+        },
+        params:      { field: 'created_at' },
+      )
+
+      expect(result).to match_tickets ticket_7, ticket_6, ticket_4, ticket_3
+    end
+
+    it 'gets items with one aaa' do
+      result = described_class.items(
+        range_start: Time.zone.parse('2015-01-01T00:00:00Z'),
+        range_end:   Time.zone.parse('2015-12-31T23:59:59Z'),
+        selector:    {
+          'tags' => {
+            'operator' => 'contains one',
+            'value'    => 'aaa'
+          }
+        },
+        params:      { field: 'created_at' },
+      )
+
+      expect(result).to match_tickets ticket_2, ticket_1
+    end
+
+    it 'gets items with one aaa+bbb' do
+      result = described_class.items(
+        range_start: Time.zone.parse('2015-01-01T00:00:00Z'),
+        range_end:   Time.zone.parse('2015-12-31T23:59:59Z'),
+        selector:    {
+          'tags' => {
+            'operator' => 'contains one',
+            'value'    => 'aaa, bbb'
+          }
+        },
+        params:      { field: 'created_at' },
+      )
+
+      expect(result).to match_tickets ticket_5, ticket_2, ticket_1
+    end
+
+    it 'gets items with test' do
+      result = described_class.items(
+        range_start: Time.zone.parse('2015-01-01T00:00:00Z'),
+        range_end:   Time.zone.parse('2015-12-31T23:59:59Z'),
+        selector:    {
+          'title' => {
+            'operator' => 'contains',
+            'value'    => 'Test'
+          }
+        },
+        params:      { field: 'created_at' },
+      )
+
+      expect(result).to match_tickets ticket_7, ticket_6, ticket_5, ticket_4, ticket_3, ticket_2, ticket_1
+    end
+
+    it 'gets items with not test' do
+      result = described_class.items(
+        range_start: Time.zone.parse('2015-01-01T00:00:00Z'),
+        range_end:   Time.zone.parse('2015-12-31T23:59:59Z'),
+        selector:    {
+          'title' => {
+            'operator' => 'contains not',
+            'value'    => 'Test'
+          }
+        },
+        params:      { field: 'created_at' },
+      )
+
+      expect(result).to match_tickets []
+    end
 
     # Regression test for issue #2246 - Records in Reporting not updated when single ActiveRecord can not be found
-    it 'correctly handles missing tickets' do
+    it 'correctly handles missing tickets', searchindex: false do
-      class_double('SearchIndexBackend', selectors: { ticket_ids: [-1] }).as_stubbed_const
+      class_double('SearchIndexBackend', selectors: { ticket_ids: [-1] }, drop_index: nil, drop_pipeline: nil).as_stubbed_const
 
       expect do
         described_class.items(
@@ -39,4 +339,78 @@ returns
       end.not_to raise_error
     end
   end
+
+  context 'when additional attribute exists', db_strategy: :reset do
+    before do
+      ObjectManager::Attribute.add(
+        object:        'Ticket',
+        name:          'test_category',
+        display:       'Test 1',
+        data_type:     'tree_select',
+        data_option:   {
+          maxlength: 200,
+          null:      false,
+          default:   '',
+          options:   [
+            { 'name' => 'aa', 'value' => 'aa', 'children' => [{ 'name' => 'aa', 'value' => 'aa::aa' }, { 'name' => 'bb', 'value' => 'aa::bb' }, { 'name' => 'cc', 'value' => 'aa::cc' }] },
+            { 'name' => 'bb', 'value' => 'bb', 'children' => [{ 'name' => 'aa', 'value' => 'bb::aa' }, { 'name' => 'bb', 'value' => 'bb::bb' }, { 'name' => 'cc', 'value' => 'bb::cc' }] },
+            { 'name' => 'cc', 'value' => 'cc', 'children' => [{ 'name' => 'aa', 'value' => 'cc::aa' }, { 'name' => 'bb', 'value' => 'cc::bb' }, { 'name' => 'cc', 'value' => 'cc::cc' }] },
+          ]
+        },
+        active:        true,
+        screens:       {},
+        position:      20,
+        created_by_id: 1,
+        updated_by_id: 1,
+        editable:      false,
+        to_migrate:    false,
+      )
+      ObjectManager::Attribute.migration_execute
+
+      ticket_with_category
+
+      rebuild_searchindex
+    end
+
+    let(:ticket_with_category) do
+      travel_to DateTime.new 2015, 10, 28, 9, 30
+      ticket = create(:ticket,
+                      group:         group_2,
+                      customer:      customer,
+                      test_category: 'cc::bb',
+                      state_name:    'new',
+                      priority_name: '2 normal')
+
+      ticket.tag_add('aaa', 1)
+      ticket.tag_add('bbb', 1)
+      create(:ticket_article,
+             :inbound_email,
+             ticket: ticket)
+
+      travel 5.hours
+
+      ticket.update! group: group_1
+
+      travel_back
+      ticket
+    end
+
+    describe '.items' do
+      it 'gets items with test_category cc:bb' do
+        result = described_class.items(
+          range_start: Time.zone.parse('2015-01-01T00:00:00Z'),
+          range_end:   Time.zone.parse('2015-12-31T23:59:59Z'),
+          selector:    {
+            'test_category' => {
+              'operator' => 'is',
+              'value'    => 'cc::bb'
+            },
+          },
+          params:      { field: 'created_at' },
+        )
+
+        expect(result).to match_tickets ticket_with_category
+      end
+    end
+  end
 end

spec/lib/report/ticket_moved_spec.rb

@@ -0,0 +1,148 @@
+# Copyright (C) 2012-2021 Zammad Foundation, http://zammad-foundation.org/
+
+#
+# rubocop:disable RSpec/ExampleLength
+
+require 'rails_helper'
+require 'lib/report_examples'
+
+RSpec.describe Report::TicketMoved, searchindex: true do
+  include_examples 'with report examples'
+
+  describe '.aggs' do
+    it 'gets monthly aggregated results not in merged state' do
+      result = described_class.aggs(
+        range_start: Time.zone.parse('2015-01-01T00:00:00Z'),
+        range_end:   Time.zone.parse('2015-12-31T23:59:59Z'),
+        interval:    'month',
+        selector:    {
+          'ticket_state.name' => {
+            'operator' => 'is not',
+            'value'    => 'merged',
+          }
+        },
+        params:      {
+          type: 'in',
+        },
+      )
+
+      expect(result).to eq [0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0]
+    end
+
+    it 'gets monthly aggregated results in users group' do
+      result = described_class.aggs(
+        range_start: Time.zone.parse('2015-01-01T00:00:00Z'),
+        range_end:   Time.zone.parse('2015-12-31T23:59:59Z'),
+        interval:    'month',
+        selector:    {
+          'ticket.group_id' => {
+            'operator' => 'is',
+            'value'    => [Group.lookup(name: 'Users').id],
+          }
+        },
+        params:      {
+          type: 'in',
+        },
+      )
+
+      expect(result).to eq [0, 0, 0, 0, 0, 0, 0, 0, 0, 1, 0, 0]
+    end
+
+    it 'gets monthly aggregated results not in merged state and outgoing' do
+      result = described_class.aggs(
+        range_start: Time.zone.parse('2015-01-01T00:00:00Z'),
+        range_end:   Time.zone.parse('2015-12-31T23:59:59Z'),
+        interval:    'month',
+        selector:    {
+          'ticket_state.name' => {
+            'operator' => 'is not',
+            'value'    => 'merged',
+          }
+        },
+        params:      {
+          type: 'out',
+        },
+      )
+
+      expect(result).to eq [0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0]
+    end
+
+    it 'gets monthly aggregated results in users group and outgoing' do
+      result = described_class.aggs(
+        range_start: Time.zone.parse('2015-01-01T00:00:00Z'),
+        range_end:   Time.zone.parse('2015-12-31T23:59:59Z'),
+        interval:    'month',
+        selector:    {
+          'ticket.group_id' => {
+            'operator' => 'is',
+            'value'    => [Group.lookup(name: 'Users').id],
+          }
+        },
+        params:      {
+          type: 'out',
+        },
+      )
+
+      expect(result).to eq [0, 0, 0, 0, 0, 0, 0, 0, 0, 1, 0, 0]
+    end
+
+  end
+
+  describe '.items' do
+    it 'gets items in year range in users group' do
+      result = described_class.items(
+        range_start: Time.zone.parse('2015-01-01T00:00:00Z'),
+        range_end:   Time.zone.parse('2015-12-31T23:59:59Z'),
+        selector:    {
+          'ticket.group_id' => {
+            'operator' => 'is',
+            'value'    => [Group.lookup(name: 'Users').id],
+          }
+        },
+        params:      {
+          type: 'in',
+        },
+      )
+
+      expect(result).to match_tickets ticket_1
+    end
+
+    it 'gets items in year range not merged and outgoing' do
+      result = described_class.items(
+        range_start: Time.zone.parse('2015-01-01T00:00:00Z'),
+        range_end:   Time.zone.parse('2015-12-31T23:59:59Z'),
+        selector:    {
+          'ticket_state.name' => {
+            'operator' => 'is not',
+            'value'    => 'merged',
+          }
+        }, # ticket selector to get only a collection of tickets
+        params:      {
+          type: 'out',
+        },
+      )
+
+      expect(result).to match_tickets []
+    end
+
+    it 'gets items in year range in users group and outgoing' do
+      result = described_class.items(
+        range_start: Time.zone.parse('2015-01-01T00:00:00Z'),
+        range_end:   Time.zone.parse('2015-12-31T23:59:59Z'),
+        selector:    {
+          'ticket.group_id' => {
+            'operator' => 'is',
+            'value'    => [Group.lookup(name: 'Users').id],
+          }
+        },
+        params:      {
+          type: 'out',
+        },
+      )
+
+      expect(result).to match_tickets ticket_2
+    end
+
+  end
+end
+# rubocop:enable RSpec/ExampleLength

spec/lib/report/ticket_reopened_spec.rb

@@ -0,0 +1,129 @@
+# Copyright (C) 2012-2021 Zammad Foundation, http://zammad-foundation.org/
+
+# rubocop:disable RSpec/ExampleLength
+
+require 'rails_helper'
+require 'lib/report_examples'
+
+RSpec.describe Report::TicketReopened, searchindex: true do
+  include_examples 'with report examples'
+
+  describe '.aggs' do
+    it 'gets monthly aggregated results' do
+      result = described_class.aggs(
+        range_start: Time.zone.parse('2015-01-01T00:00:00Z'),
+        range_end:   Time.zone.parse('2015-12-31T23:59:59Z'),
+        interval:    'month',
+        selector:    {},
+      )
+
+      expect(result).to eq [0, 0, 0, 0, 0, 0, 0, 0, 0, 1, 0, 0]
+    end
+
+    it 'gets monthly aggregated results with high priority' do
+      result = described_class.aggs(
+        range_start: Time.zone.parse('2015-01-01T00:00:00Z'),
+        range_end:   Time.zone.parse('2015-12-31T23:59:59Z'),
+        interval:    'month',
+        selector:    {
+          'ticket.priority_id' => {
+            'operator' => 'is',
+            'value'    => [Ticket::Priority.lookup(name: '3 high').id],
+          }
+        }
+      )
+
+      expect(result).to eq [0, 0, 0, 0, 0, 0, 0, 0, 0, 1, 0, 0]
+    end
+
+    it 'gets monthly aggregated results with not high priority' do
+      result = described_class.aggs(
+        range_start: Time.zone.parse('2015-01-01T00:00:00Z'),
+        range_end:   Time.zone.parse('2015-12-31T23:59:59Z'),
+        interval:    'month',
+        selector:    {
+          'ticket.priority_id' => {
+            'operator' => 'is not',
+            'value'    => [Ticket::Priority.lookup(name: '3 high').id],
+          }
+        },
+      )
+
+      expect(result).to eq [0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0]
+    end
+
+    it 'gets monthly aggregated results with not merged' do
+      result = described_class.aggs(
+        range_start: Time.zone.parse('2015-01-01T00:00:00Z'),
+        range_end:   Time.zone.parse('2015-12-31T23:59:59Z'),
+        interval:    'month',
+        selector:    {
+          'ticket_state.name' => {
+            'operator' => 'is not',
+            'value'    => 'merged',
+          }
+        },
+      )
+
+      expect(result).to eq [0, 0, 0, 0, 0, 0, 0, 0, 0, 1, 0, 0]
+    end
+  end
+
+  describe '.items' do
+    it 'gets items in year range' do
+      result = described_class.items(
+        range_start: Time.zone.parse('2015-01-01T00:00:00Z'),
+        range_end:   Time.zone.parse('2015-12-31T23:59:59Z'),
+        selector:    {},
+      )
+
+      expect(result).to match_tickets ticket_5
+    end
+
+    it 'gets items in year range with high priority' do
+      result = described_class.items(
+        range_start: Time.zone.parse('2015-01-01T00:00:00Z'),
+        range_end:   Time.zone.parse('2015-12-31T23:59:59Z'),
+        selector:    {
+          'ticket.priority_id' => {
+            'operator' => 'is',
+            'value'    => [Ticket::Priority.lookup(name: '3 high').id],
+          }
+        },
+      )
+
+      expect(result).to match_tickets ticket_5
+    end
+
+    it 'gets items in year range with not high priority' do
+      result = described_class.items(
+        range_start: Time.zone.parse('2015-01-01T00:00:00Z'),
+        range_end:   Time.zone.parse('2015-12-31T23:59:59Z'),
+        selector:    {
+          'ticket.priority_id' => {
+            'operator' => 'is not',
+            'value'    => [Ticket::Priority.lookup(name: '3 high').id],
+          }
+        },
+      )
+
+      expect(result).to match_tickets []
+    end
+
+    it 'gets items in year range with not merged' do
+      result = described_class.items(
+        range_start: Time.zone.parse('2015-01-01T00:00:00Z'),
+        range_end:   Time.zone.parse('2015-12-31T23:59:59Z'),
+        selector:    {
+          'ticket_state.name' => {
+            'operator' => 'is not',
+            'value'    => 'merged',
+          }
+        },
+      )
+
+      expect(result).to match_tickets ticket_5
+    end
+  end
+end
+# rubocop:enable RSpec/ExampleLength

spec/lib/report_examples.rb

@@ -0,0 +1,245 @@
+# Copyright (C) 2012-2021 Zammad Foundation, http://zammad-foundation.org/
+
+RSpec.shared_context 'with report examples' do
+  before do |example|
+    next if !example.metadata[:searchindex]
+
+    configure_elasticsearch(required: true, rebuild: true) do
+      ticket_1
+
+      ticket_2
+
+      ticket_3
+
+      ticket_4
+
+      ticket_5
+
+      ticket_6
+
+      ticket_7
+
+      ticket_8
+
+      ticket_9
+
+      ticket_after_72h
+
+      ticket_before_40d
+    end
+  end
+
+  let(:group_1) { Group.lookup(name: 'Users') }
+  let(:group_2) { create(:group) }
+  let(:customer) { User.lookup(email: 'nicole.braun@zammad.org') }
+
+  let(:ticket_1) do
+    travel_to DateTime.new 2015, 10, 28, 9, 30
+    ticket = create(:ticket,
+                    group:         group_2,
+                    customer:      customer,
+                    state_name:    'new',
+                    priority_name: '2 normal')
+
+    ticket.tag_add('aaa', 1)
+    ticket.tag_add('bbb', 1)
+    create(:ticket_article,
+           :inbound_email,
+           ticket: ticket)
+
+    travel 5.hours
+
+    ticket.update! group: group_1
+
+    travel_back
+    ticket
+  end
+
+  let(:ticket_2) do
+    travel_to DateTime.new 2015, 10, 28, 9, 30, 1
+    ticket = create(:ticket,
+                    group:         group_1,
+                    customer:      customer,
+                    state_name:    'new',
+                    priority_name: '2 normal')
+
+    ticket.tag_add('aaa', 1)
+    create(:ticket_article,
+           :inbound_email,
+           ticket: ticket)
+    travel 5.hours - 1.second
+
+    ticket.update! group: group_2
+
+    travel_back
+    ticket
+  end
+
+  let(:ticket_3) do
+    travel_to DateTime.new 2015, 10, 28, 10, 30
+    ticket = create(:ticket,
+                    group:         group_1,
+                    customer:      customer,
+                    state_name:    'open',
+                    priority_name: '3 high')
+    create(:ticket_article,
+           :inbound_email,
+           ticket: ticket)
+
+    travel_back
+    ticket
+  end
+
+  let(:ticket_4) do
+    travel_to DateTime.new 2015, 10, 28, 10, 30, 1
+    ticket = create(:ticket,
+                    group:         group_1,
+                    customer:      customer,
+                    state_name:    'closed',
+                    priority_name: '2 normal',
+                    close_at:      (1.hour - 1.second).from_now)
+    create(:ticket_article,
+           :inbound_email,
+           ticket: ticket)
+    travel_back
+    ticket
+  end
+
+  let(:ticket_5) do
+    travel_to DateTime.new 2015, 10, 28, 11, 30
+    ticket = create(:ticket,
+                    group:         group_1,
+                    customer:      customer,
+                    state_name:    'closed',
+                    priority_name: '3 high',
+                    close_at:      10.minutes.from_now)
+
+    ticket.tag_add('bbb', 1)
+    create(:ticket_article,
+           :outbound_email,
+           ticket: ticket)
+
+    ticket.update! state: Ticket::State.lookup(name: 'open')
+
+    travel 3.hours
+
+    travel_back
+    ticket
+  end
+
+  let(:ticket_6) do
+    travel_to DateTime.new 2015, 10, 31, 12, 30
+    ticket = create(:ticket,
+                    group:         group_1,
+                    customer:      customer,
+                    state_name:    'closed',
+                    priority_name: '2 normal',
+                    close_at:      5.minutes.from_now)
+    create(:ticket_article,
+           :outbound_email,
+           ticket: ticket)
+
+    travel_back
+    ticket
+  end
+
+  let(:ticket_7) do
+    travel_to DateTime.new 2015, 11, 1, 12, 30
+    ticket = create(:ticket,
+                    group:         group_1,
+                    customer:      customer,
+                    state_name:    'closed',
+                    priority_name: '2 normal',
+                    close_at:      Time.zone.now)
+    create(:ticket_article,
+           :inbound_email,
+           ticket: ticket)
+    travel_back
+    ticket
+  end
+
+  let(:ticket_8) do
+    travel_to DateTime.new 2015, 11, 2, 12, 30
+    ticket = create(:ticket,
+                    group:         group_1,
+                    customer:      customer,
+                    state_name:    'merged',
+                    priority_name: '2 normal',
+                    close_at:      Time.zone.now)
+
+    create(:ticket_article,
+           :inbound_email,
+           ticket: ticket)
+
+    travel_back
+    ticket
+  end
+
+  let(:ticket_9) do
+    travel_to DateTime.new 2037, 11, 2, 12, 30
+    ticket = create(:ticket,
+                    group:         group_1,
+                    customer:      customer,
+                    state_name:    'merged',
+                    priority_name: '2 normal',
+                    close_at:      Time.zone.now)
+    create(:ticket_article,
+           :inbound_email,
+           ticket: ticket)
+
+    travel_back
+
+    ticket
+  end
+
+  let(:ticket_after_72h) do
+    travel 72.hours do
+      ticket = create(:ticket,
+                      group:         group_1,
+                      customer:      customer,
+                      state_name:    'closed',
+                      priority_name: '2 normal',
+                      close_at:      5.minutes.from_now)
+      create(:ticket_article,
+             :outbound_email,
+             ticket: ticket)
+
+      ticket
+    end
+  end
+
+  let(:ticket_before_40d) do
+    travel(-40.days) do
+      ticket = create(:ticket,
+                      group:         group_1,
+                      customer:      customer,
+                      state_name:    'closed',
+                      priority_name: '2 normal',
+                      close_at:      5.minutes.from_now)
+      create(:ticket_article,
+             :outbound_email,
+             ticket: ticket)
+
+      ticket
+    end
+  end
+
+  matcher :match_tickets do
+    match do
+      if expected_tickets.blank?
+        actual_ticket_ids.blank?
+      else
+        # GenericTime returns string ids :o
+        actual_ticket_ids.map(&:to_i) == expected_tickets.map(&:id)
+      end
+    end
+
+    def expected_tickets
+      Array(expected)
+    end
+
+    def actual_ticket_ids
+      actual[:ticket_ids]
+    end
+  end
+end

spec/lib/search_index_backend_spec.rb

@@ -2,11 +2,12 @@
 
 require 'rails_helper'
 
-RSpec.describe SearchIndexBackend, searchindex: true do
+RSpec.describe SearchIndexBackend do
 
-  before do
+  before do |example|
-    configure_elasticsearch
+    next if !example.metadata[:searchindex]
-    rebuild_searchindex
+
+    configure_elasticsearch(required: true, rebuild: true)
   end
 
   describe '.build_query' do
@@ -19,7 +20,7 @@ RSpec.describe SearchIndexBackend, searchindex: true do
     end
   end
 
-  describe '.search' do
+  describe '.search', searchindex: true do
 
     context 'query finds results' do
 
@@ -200,7 +201,8 @@ RSpec.describe SearchIndexBackend, searchindex: true do
     end
   end
 
-  describe '.remove' do
+  describe '.remove', searchindex: true do
+
     context 'record gets deleted' do
 
       let(:record_type) { 'Ticket'.freeze }
@@ -239,7 +241,7 @@ RSpec.describe SearchIndexBackend, searchindex: true do
     end
   end
 
-  describe '.selectors' do
+  describe '.selectors', searchindex: true do
 
     let(:group1) { create :group }
     let(:organization1) { create :organization, note: 'hihi' }
@@ -845,4 +847,145 @@ RSpec.describe SearchIndexBackend, searchindex: true do
       end
     end
   end
+
+  describe '.verify_date_range' do
+    let(:range_1) { { range: { created_at: { from: '2020-01-01T00:00:00.000Z', to: '2021-12-31T23:59:59Z' } } } }
+    let(:range_2) { { range: { created_at: { from: '2020-03-01T00:00:00.000Z', to: '2020-03-31T23:59:59Z' } } } }
+    let(:range_3) { { range: { created_at: { from: '2018-03-01T00:00:00.000Z', to: '2018-03-31T23:59:59Z' } } } }
+    let(:range_4) { { range: { updated_at: { from: '2018-03-01T00:00:00.000Z', to: '2018-03-31T23:59:59Z' } } } }
+
+    def build_payload(*ranges)
+      {
+        query: {
+          bool: {
+            must: ranges
+          }
+        }
+      }
+    end
+
+    it 'verifies single range' do
+      result = described_class.verify_date_range 'url', build_payload(range_1)
+
+      expect(result).to be_truthy
+    end
+
+    it 'verifies multiple intersecting ranges' do
+      result = described_class.verify_date_range 'url', build_payload(range_1, range_2)
+
+      expect(result).to be_truthy
+    end
+
+    it 'verifies non-intersecting ranges on different keys' do
+      result = described_class.verify_date_range 'url', build_payload(range_1, range_4)
+
+      expect(result).to be_truthy
+    end
+
+    it 'verifies payload without any ranges' do
+      result = described_class.verify_date_range 'url', build_payload
+
+      expect(result).to be_truthy
+    end
+
+    it 'verifies payload without payload' do
+      result = described_class.verify_date_range 'url', {}
+
+      expect(result).to be_truthy
+    end
+
+    it 'raises an error with multiple non-intersecting range' do
+      expect { described_class.verify_date_range 'url', build_payload(range_1, range_3) }
+        .to raise_error(%r{Conflicting date ranges})
+    end
+
+    context 'with a stubbed range' do
+      before do
+        allow(described_class).to receive(:convert_es_date_range).and_return(mock_range)
+      end
+
+      let(:mock_range) { instance_double('Range', overlaps?: true) }
+
+      it 'checks overlap once for 2 ranges' do
+        described_class.verify_date_range 'url', build_payload(range_1, range_2)
+        expect(mock_range).to have_received(:overlaps?).exactly(1).times
+      end
+
+      it 'checks overlap 3 times for 3 ranges' do
+        described_class.verify_date_range 'url', build_payload(range_1, range_2, range_3)
+        expect(mock_range).to have_received(:overlaps?).exactly(3).times
+      end
+    end
+  end
+
+  describe '.verify_single_key_range' do
+    let(:range_1) { DateTime.new(2020, 1, 1)..DateTime.new(2021, 12, 31) }
+    let(:range_2) { DateTime.new(2020, 3, 1)..DateTime.new(2020, 3, 31) }
+    let(:range_3) { DateTime.new(2018, 3, 1)..DateTime.new(2018, 3, 31) }
+
+    it 'returns true with a single range' do
+      result = described_class.verify_single_key_range [range_1]
+      expect(result).to be_truthy
+    end
+
+    it 'returns true with overlapping ranges' do
+      result = described_class.verify_single_key_range [range_1, range_2]
+      expect(result).to be_truthy
+    end
+
+    it 'returns false with non-overlapping ranges' do
+      result = described_class.verify_single_key_range [range_1, range_3]
+      expect(result).to be_falsey
+    end
+  end
+
+  describe '.convert_es_date_range' do
+    let(:from)             { DateTime.new 2018, 1, 1, 17 }
+    let(:from_placeholder) { DateTime.new(-9999, 1, 1) }
+    let(:to)               { DateTime.new 2020, 10, 1, 23 }
+    let(:to_placeholder)   { DateTime.new 9999, 1, 1 }
+
+    it 'converts range' do
+      result = described_class.convert_es_date_range(
+        {
+          range: {
+            created_at: {
+              from: '2018-01-01T17:00:00.000Z',
+              to:   '2020-10-01T23:00:00Z'
+            }
+          }
+        }
+      )
+
+      expect(result).to eq from..to
+    end
+
+    it 'converts less than' do
+      result = described_class.convert_es_date_range(
+        {
+          range: {
+            created_at: {
+              lt: '2020-10-01T23:00:00Z'
+            }
+          }
+        }
+      )
+
+      expect(result).to eq from_placeholder..to
+    end
+
+    it 'converts greater than' do
+      result = described_class.convert_es_date_range(
+        {
+          range: {
+            created_at: {
+              gt: '2018-01-01T17:00:00.000Z',
+            }
+          }
+        }
+      )
+
+      expect(result).to eq from..to_placeholder
+    end
+  end
 end

spec/system/report_spec.rb

@@ -33,4 +33,42 @@ RSpec.describe 'Report', type: :system, searchindex: true do
       end
     end
   end
+
+  context 'report profiles are displayed' do
+    let!(:report_profile_active)   { create(:report_profile) }
+    let!(:report_profile_inactive) { create(:report_profile, active: false) }
+
+    it 'shows report profiles' do
+      visit 'report'
+
+      expect(page)
+        .to have_css('ul.checkbox-list .label-text', text: report_profile_active.name)
+        .and have_no_css('ul.checkbox-list .label-text', text: report_profile_inactive.name)
+    end
+  end
+
+  context 'with report profiles with date-based conditions' do
+    let(:report_profile) { create(:report_profile, :condition_created_at, ticket_created_at: 1.year.ago) }
+
+    before do
+      freeze_time
+      report_profile
+      visit 'report'
+    end
+
+    it 'shows previous year for a profile with matching conditions' do
+      click '.js-timePickerYear', text: Time.zone.now.year - 1
+      click '.label-text', text: report_profile.name
+
+      expect(page).to have_no_css('.modal')
+    end
+
+    it 'throws error for a profile when showing a different year than described in the profile' do
+      click '.label-text', text: report_profile.name
+
+      in_modal disappears: false do
+        expect(page).to have_text 'Conflicting date ranges'
+      end
+    end
+  end
 end