customer chat client: open unfinished session
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9b78afe982
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1 changed files with 79 additions and 28 deletions
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@ -63,20 +63,22 @@ do($ = window.jQuery, window) ->
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@el = $(@view('chat')(@options))
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@options.target.append @el
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@input = @el.find('.zammad-chat-input')
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@el.find('.js-chat-open').click @open
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@el.find('.js-chat-close').click @close
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@el.find('.zammad-chat-controls').on 'submit', @onSubmit
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@el.find('.zammad-chat-input').on
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@input.on
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keydown: @checkForEnter
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input: @onInput
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if !window.WebSocket
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if !window.WebSocket or !sessionStorage
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@log 'notice', 'Chat: Browser not supported!'
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return
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@connect()
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@onReady()
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#@onReady()
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checkForEnter: (event) =>
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if not event.shiftKey and event.keyCode is 13
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@ -103,11 +105,9 @@ do($ = window.jQuery, window) ->
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return if pipe.data.self_written
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@onAgentTypingStart()
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when 'chat_session_start'
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@onConnectionEstablished pipe.data.agent
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@sessionId = pipe.data.session_id
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@onConnectionEstablished pipe.data
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when 'chat_session_queue'
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@onQueue pipe.data.position
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@sessionId = pipe.data.session_id
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@onQueue pipe.data
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when 'chat_session_closed'
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@onSessionClosed pipe.data
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when 'chat_session_left'
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@ -124,20 +124,36 @@ do($ = window.jQuery, window) ->
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when 'no_seats_available'
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@log 'debug', 'Zammad Chat: Too many clients in queue. Clients in queue: ', pipe.data.queue
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when 'reconnect'
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# old messages
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@log 'debug', 'old messages', pipe.data.session
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@openSession pipe.data.session
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onReady: =>
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if @options.show
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@show()
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@el.find('.zammad-chat-input').autoGrow
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extraLine: false
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openSession: (session) =>
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for message in session
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console.log "message in session", message
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@renderMessage
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message: message.content
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id: message.id
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from: if message.created_by_id then 'agent' else 'customer'
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if sessionStorage.getItem 'unfinished_message'
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@input.val( sessionStorage.getItem('unfinished_message') ).focus()
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@show()
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@open
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showLoader: false
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animate: false
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onInput: =>
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# remove unread-state from messages
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@el.find('.zammad-chat-message--unread')
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.removeClass 'zammad-chat-message--unread'
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sessionStorage.setItem 'unfinished_message', @input.val()
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@onTypingStart()
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onTypingStart: ->
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@ -161,10 +177,12 @@ do($ = window.jQuery, window) ->
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@sendMessage()
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sendMessage: ->
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message = @el.find('.zammad-chat-input').val()
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message = @input.val()
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return if !message
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sessionStorage.removeItem 'unfinished_message'
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messageElement = @view('message')
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message: message
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from: 'customer'
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@ -197,22 +215,31 @@ do($ = window.jQuery, window) ->
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@maybeAddTimestamp()
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@lastAddedType = 'message--agent'
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unread = document.hidden ? " zammad-chat-message--unread" : ""
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@el.find('.zammad-chat-body').append @view('message')
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@renderMessage
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message: data.message.content
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id: data.id
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from: 'agent'
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renderMessage: (data) =>
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@lastAddedType = "message--#{ data.from }"
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unread = document.hidden ? " zammad-chat-message--unread" : ""
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@el.find('.zammad-chat-body').append @view('message')(data)
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@scrollToBottom()
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open: =>
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open: (options = { showLoader: true, animate: true }) =>
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return if @isOpen
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@showLoader()
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if options.showLoader
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@showLoader()
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@el
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.addClass('zammad-chat-is-open')
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.animate { bottom: 0 }, 500, @onOpenAnimationEnd
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if options.animate
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@el.animate { bottom: 0 }, 500, @onOpenAnimationEnd
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else
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@el.css 'bottom', 0
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@onOpenAnimationEnd()
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@isOpen = true
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@ -225,6 +252,15 @@ do($ = window.jQuery, window) ->
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close: (event) =>
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event.stopPropagation() if event
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@ws.close()
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sessionStorage.removeItem 'sessionId'
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sessionStorage.removeItem 'unfinished_message'
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@closeWindow()
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closeWindow: =>
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remainerHeight = @el.height() - @el.find('.zammad-chat-header').outerHeight()
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@el.animate { bottom: -remainerHeight }, 500, @onCloseAnimationEnd
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@ -246,6 +282,9 @@ do($ = window.jQuery, window) ->
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@el.css 'bottom', -remainerHeight
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@el.find('.zammad-chat-input').autoGrow
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extraLine: false
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disableInput: ->
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@el.find('.zammad-chat-input').prop('disabled', true)
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@el.find('.zammad-chat-send').prop('disabled', true)
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@ -254,12 +293,13 @@ do($ = window.jQuery, window) ->
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@el.find('.zammad-chat-input').prop('disabled', false)
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@el.find('.zammad-chat-send').prop('disabled', false)
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onQueue: (position) =>
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@log 'notice', 'onQueue', position
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onQueue: (data) =>
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@log 'notice', 'onQueue', data.position
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@inQueue = true
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@setSessionId data.session_id
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@el.find('.zammad-chat-body').html @view('waiting')
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position: position
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position: data.position
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onAgentTypingStart: =>
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if @stopTypingId
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@ -316,11 +356,7 @@ do($ = window.jQuery, window) ->
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connect: =>
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@log 'notice', "Connecting to #{@host}"
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@ws = new window.WebSocket(@host)
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@ws.onopen = =>
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@log 'debug', 'ws connected'
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@send 'chat_status_customer',
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session_id: @sessionId
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@setAgentOnlineState(true)
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@ws.onopen = @onWebSocketOpen
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@ws.onmessage = @onWebSocketMessage
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@ -332,6 +368,16 @@ do($ = window.jQuery, window) ->
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@ws.onerror = (e) =>
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@log 'debug', 'ws:onerror', e
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onWebSocketOpen: =>
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@sessionId = sessionStorage.getItem('sessionId')
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@log 'debug', 'ws connected'
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@send 'chat_status_customer',
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session_id: @sessionId
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@setAgentOnlineState(true)
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reconnect: =>
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# set status to connecting
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@log 'notice', 'reconnecting'
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@ -360,12 +406,17 @@ do($ = window.jQuery, window) ->
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@el.find('.zammad-chat-agent').addClass('zammad-chat-is-hidden')
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@el.find('.zammad-chat-agent-status').addClass('zammad-chat-is-hidden')
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onConnectionEstablished: (agent) =>
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setSessionId: (id) =>
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@sessionId = id
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sessionStorage.setItem 'sessionId', id
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onConnectionEstablished: (data) =>
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@inQueue = false
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@agent = agent
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@agent = data.agent
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@setSessionId data.session_id
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@el.find('.zammad-chat-agent').html @view('agent')
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agent: agent
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agent: @agent
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@enableInput()
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