customer chat client: open unfinished session

This commit is contained in:
Felix Niklas 2015-11-12 14:56:47 +01:00
parent 9b78afe982
commit 330c07e34c

View file

@ -63,20 +63,22 @@ do($ = window.jQuery, window) ->
@el = $(@view('chat')(@options)) @el = $(@view('chat')(@options))
@options.target.append @el @options.target.append @el
@input = @el.find('.zammad-chat-input')
@el.find('.js-chat-open').click @open @el.find('.js-chat-open').click @open
@el.find('.js-chat-close').click @close @el.find('.js-chat-close').click @close
@el.find('.zammad-chat-controls').on 'submit', @onSubmit @el.find('.zammad-chat-controls').on 'submit', @onSubmit
@el.find('.zammad-chat-input').on @input.on
keydown: @checkForEnter keydown: @checkForEnter
input: @onInput input: @onInput
if !window.WebSocket if !window.WebSocket or !sessionStorage
@log 'notice', 'Chat: Browser not supported!' @log 'notice', 'Chat: Browser not supported!'
return return
@connect() @connect()
@onReady() #@onReady()
checkForEnter: (event) => checkForEnter: (event) =>
if not event.shiftKey and event.keyCode is 13 if not event.shiftKey and event.keyCode is 13
@ -103,11 +105,9 @@ do($ = window.jQuery, window) ->
return if pipe.data.self_written return if pipe.data.self_written
@onAgentTypingStart() @onAgentTypingStart()
when 'chat_session_start' when 'chat_session_start'
@onConnectionEstablished pipe.data.agent @onConnectionEstablished pipe.data
@sessionId = pipe.data.session_id
when 'chat_session_queue' when 'chat_session_queue'
@onQueue pipe.data.position @onQueue pipe.data
@sessionId = pipe.data.session_id
when 'chat_session_closed' when 'chat_session_closed'
@onSessionClosed pipe.data @onSessionClosed pipe.data
when 'chat_session_left' when 'chat_session_left'
@ -124,20 +124,36 @@ do($ = window.jQuery, window) ->
when 'no_seats_available' when 'no_seats_available'
@log 'debug', 'Zammad Chat: Too many clients in queue. Clients in queue: ', pipe.data.queue @log 'debug', 'Zammad Chat: Too many clients in queue. Clients in queue: ', pipe.data.queue
when 'reconnect' when 'reconnect'
# old messages
@log 'debug', 'old messages', pipe.data.session @log 'debug', 'old messages', pipe.data.session
@openSession pipe.data.session
onReady: => onReady: =>
if @options.show if @options.show
@show() @show()
@el.find('.zammad-chat-input').autoGrow
extraLine: false openSession: (session) =>
for message in session
console.log "message in session", message
@renderMessage
message: message.content
id: message.id
from: if message.created_by_id then 'agent' else 'customer'
if sessionStorage.getItem 'unfinished_message'
@input.val( sessionStorage.getItem('unfinished_message') ).focus()
@show()
@open
showLoader: false
animate: false
onInput: => onInput: =>
# remove unread-state from messages # remove unread-state from messages
@el.find('.zammad-chat-message--unread') @el.find('.zammad-chat-message--unread')
.removeClass 'zammad-chat-message--unread' .removeClass 'zammad-chat-message--unread'
sessionStorage.setItem 'unfinished_message', @input.val()
@onTypingStart() @onTypingStart()
onTypingStart: -> onTypingStart: ->
@ -161,10 +177,12 @@ do($ = window.jQuery, window) ->
@sendMessage() @sendMessage()
sendMessage: -> sendMessage: ->
message = @el.find('.zammad-chat-input').val() message = @input.val()
return if !message return if !message
sessionStorage.removeItem 'unfinished_message'
messageElement = @view('message') messageElement = @view('message')
message: message message: message
from: 'customer' from: 'customer'
@ -197,22 +215,31 @@ do($ = window.jQuery, window) ->
@maybeAddTimestamp() @maybeAddTimestamp()
@lastAddedType = 'message--agent' @renderMessage
unread = document.hidden ? " zammad-chat-message--unread" : ""
@el.find('.zammad-chat-body').append @view('message')
message: data.message.content message: data.message.content
id: data.id id: data.id
from: 'agent' from: 'agent'
renderMessage: (data) =>
@lastAddedType = "message--#{ data.from }"
unread = document.hidden ? " zammad-chat-message--unread" : ""
@el.find('.zammad-chat-body').append @view('message')(data)
@scrollToBottom() @scrollToBottom()
open: => open: (options = { showLoader: true, animate: true }) =>
return if @isOpen return if @isOpen
@showLoader() if options.showLoader
@showLoader()
@el @el
.addClass('zammad-chat-is-open') .addClass('zammad-chat-is-open')
.animate { bottom: 0 }, 500, @onOpenAnimationEnd
if options.animate
@el.animate { bottom: 0 }, 500, @onOpenAnimationEnd
else
@el.css 'bottom', 0
@onOpenAnimationEnd()
@isOpen = true @isOpen = true
@ -225,6 +252,15 @@ do($ = window.jQuery, window) ->
close: (event) => close: (event) =>
event.stopPropagation() if event event.stopPropagation() if event
@ws.close()
sessionStorage.removeItem 'sessionId'
sessionStorage.removeItem 'unfinished_message'
@closeWindow()
closeWindow: =>
remainerHeight = @el.height() - @el.find('.zammad-chat-header').outerHeight() remainerHeight = @el.height() - @el.find('.zammad-chat-header').outerHeight()
@el.animate { bottom: -remainerHeight }, 500, @onCloseAnimationEnd @el.animate { bottom: -remainerHeight }, 500, @onCloseAnimationEnd
@ -246,6 +282,9 @@ do($ = window.jQuery, window) ->
@el.css 'bottom', -remainerHeight @el.css 'bottom', -remainerHeight
@el.find('.zammad-chat-input').autoGrow
extraLine: false
disableInput: -> disableInput: ->
@el.find('.zammad-chat-input').prop('disabled', true) @el.find('.zammad-chat-input').prop('disabled', true)
@el.find('.zammad-chat-send').prop('disabled', true) @el.find('.zammad-chat-send').prop('disabled', true)
@ -254,12 +293,13 @@ do($ = window.jQuery, window) ->
@el.find('.zammad-chat-input').prop('disabled', false) @el.find('.zammad-chat-input').prop('disabled', false)
@el.find('.zammad-chat-send').prop('disabled', false) @el.find('.zammad-chat-send').prop('disabled', false)
onQueue: (position) => onQueue: (data) =>
@log 'notice', 'onQueue', position @log 'notice', 'onQueue', data.position
@inQueue = true @inQueue = true
@setSessionId data.session_id
@el.find('.zammad-chat-body').html @view('waiting') @el.find('.zammad-chat-body').html @view('waiting')
position: position position: data.position
onAgentTypingStart: => onAgentTypingStart: =>
if @stopTypingId if @stopTypingId
@ -316,11 +356,7 @@ do($ = window.jQuery, window) ->
connect: => connect: =>
@log 'notice', "Connecting to #{@host}" @log 'notice', "Connecting to #{@host}"
@ws = new window.WebSocket(@host) @ws = new window.WebSocket(@host)
@ws.onopen = => @ws.onopen = @onWebSocketOpen
@log 'debug', 'ws connected'
@send 'chat_status_customer',
session_id: @sessionId
@setAgentOnlineState(true)
@ws.onmessage = @onWebSocketMessage @ws.onmessage = @onWebSocketMessage
@ -332,6 +368,16 @@ do($ = window.jQuery, window) ->
@ws.onerror = (e) => @ws.onerror = (e) =>
@log 'debug', 'ws:onerror', e @log 'debug', 'ws:onerror', e
onWebSocketOpen: =>
@sessionId = sessionStorage.getItem('sessionId')
@log 'debug', 'ws connected'
@send 'chat_status_customer',
session_id: @sessionId
@setAgentOnlineState(true)
reconnect: => reconnect: =>
# set status to connecting # set status to connecting
@log 'notice', 'reconnecting' @log 'notice', 'reconnecting'
@ -360,12 +406,17 @@ do($ = window.jQuery, window) ->
@el.find('.zammad-chat-agent').addClass('zammad-chat-is-hidden') @el.find('.zammad-chat-agent').addClass('zammad-chat-is-hidden')
@el.find('.zammad-chat-agent-status').addClass('zammad-chat-is-hidden') @el.find('.zammad-chat-agent-status').addClass('zammad-chat-is-hidden')
onConnectionEstablished: (agent) => setSessionId: (id) =>
@sessionId = id
sessionStorage.setItem 'sessionId', id
onConnectionEstablished: (data) =>
@inQueue = false @inQueue = false
@agent = agent @agent = data.agent
@setSessionId data.session_id
@el.find('.zammad-chat-agent').html @view('agent') @el.find('.zammad-chat-agent').html @view('agent')
agent: agent agent: @agent
@enableInput() @enableInput()