diff --git a/app/models/ticket/escalation.rb b/app/models/ticket/escalation.rb index 2a8fdbbbc..86007685c 100644 --- a/app/models/ticket/escalation.rb +++ b/app/models/ticket/escalation.rb @@ -25,7 +25,7 @@ module Ticket::Escalation end # get sla for ticket - sla_selected = self._escalation_calculation_get_sla + sla_selected = _escalation_calculation_get_sla # reset escalation if no sla is set if !sla_selected