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Merge branch 'develop' of github.com:martini/zammad into develop

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This commit is contained in:
Felix Niklas 2016-02-02 16:43:43 +01:00
commit 3752e06d9b
2 changed files with 77 additions and 39 deletions
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108
lib/import/zendesk.rb
View file

@ -317,15 +317,20 @@ module Import::Zendesk
local_fields = local_object.constantize.column_names local_fields = local_object.constantize.column_names
@client.send("#{local_object.downcase}_fields").all { |object_field| zendesk_object_fields = []
@client.send("#{local_object.downcase}_fields").all { |zendesk_object_field|
zendesk_object_fields.push(zendesk_object_field)
}
zendesk_object_fields.each { |zendesk_object_field|
if local_object == 'Ticket' if local_object == 'Ticket'
mapped_object_field = method("mapping_#{local_object.downcase}_field").call( object_field.type ) mapped_object_field = method("mapping_#{local_object.downcase}_field").call( zendesk_object_field.type )
next if local_fields.include?( mapped_object_field ) next if local_fields.include?( mapped_object_field )
end end
import_field(local_object, object_field) import_field(local_object, zendesk_object_field)
} }
} }
end end
@ -463,12 +468,16 @@ module Import::Zendesk
end end
# Groups # Groups
# TODO:
# https://developer.zendesk.com/rest_api/docs/core/groups # https://developer.zendesk.com/rest_api/docs/core/groups
def import_groups def import_groups
@zendesk_group_mapping = {} @zendesk_group_mapping = {}
zendesk_groups = []
@client.groups.all { |zendesk_group| @client.groups.all { |zendesk_group|
zendesk_groups.push(zendesk_group)
}
zendesk_groups.each { |zendesk_group|
local_group = Group.create_if_not_exists( local_group = Group.create_if_not_exists(
name: zendesk_group.name, name: zendesk_group.name,
@ -482,7 +491,6 @@ module Import::Zendesk
end end
# Organizations # Organizations
# TODO:
# https://developer.zendesk.com/rest_api/docs/core/organizations # https://developer.zendesk.com/rest_api/docs/core/organizations
def import_organizations def import_organizations
@ -507,7 +515,6 @@ module Import::Zendesk
end end
# Users # Users
# TODO:
# https://developer.zendesk.com/rest_api/docs/core/users # https://developer.zendesk.com/rest_api/docs/core/users
def import_users def import_users
import_group_memberships import_group_memberships
@ -519,7 +526,12 @@ module Import::Zendesk
role_agent = Role.lookup(name: 'Agent') role_agent = Role.lookup(name: 'Agent')
role_customer = Role.lookup(name: 'Customer') role_customer = Role.lookup(name: 'Customer')
zendesk_users = []
@client.users.all { |zendesk_user| @client.users.all { |zendesk_user|
zendesk_users.push(zendesk_user)
}
zendesk_users.each { |zendesk_user|
local_user_fields = { local_user_fields = {
login: zendesk_user.id.to_s, # Zendesk users may have no other identifier than the ID, e.g. twitter users login: zendesk_user.id.to_s, # Zendesk users may have no other identifier than the ID, e.g. twitter users
@ -590,9 +602,15 @@ module Import::Zendesk
@zendesk_user_group_mapping = {} @zendesk_user_group_mapping = {}
@client.group_memberships.all { |group_membership| zendesk_group_memberships = []
@zendesk_user_group_mapping[ group_membership.user_id ] ||= [] @client.group_memberships.all { |zendesk_group_membership|
@zendesk_user_group_mapping[ group_membership.user_id ].push group_membership.group_id zendesk_group_memberships.push(zendesk_group_membership)
}
zendesk_group_memberships.each { |zendesk_group_membership|
@zendesk_user_group_mapping[ zendesk_group_membership.user_id ] ||= []
@zendesk_user_group_mapping[ zendesk_group_membership.user_id ].push( zendesk_group_membership.group_id )
} }
end end
@ -604,7 +622,6 @@ module Import::Zendesk
end end
# Tickets # Tickets
# TODO:
# https://developer.zendesk.com/rest_api/docs/core/tickets # https://developer.zendesk.com/rest_api/docs/core/tickets
# https://developer.zendesk.com/rest_api/docs/core/ticket_comments#ticket-comments # https://developer.zendesk.com/rest_api/docs/core/ticket_comments#ticket-comments
# https://developer.zendesk.com/rest_api/docs/core/ticket_audits#the-via-object # https://developer.zendesk.com/rest_api/docs/core/ticket_audits#the-via-object
@ -616,7 +633,6 @@ module Import::Zendesk
article_sender_agent = Ticket::Article::Sender.lookup(name: 'Agent') article_sender_agent = Ticket::Article::Sender.lookup(name: 'Agent')
article_sender_system = Ticket::Article::Sender.lookup(name: 'System') article_sender_system = Ticket::Article::Sender.lookup(name: 'System')
# TODO
article_type_web = Ticket::Article::Type.lookup(name: 'web') article_type_web = Ticket::Article::Type.lookup(name: 'web')
article_type_note = Ticket::Article::Type.lookup(name: 'note') article_type_note = Ticket::Article::Type.lookup(name: 'note')
article_type_email = Ticket::Article::Type.lookup(name: 'email') article_type_email = Ticket::Article::Type.lookup(name: 'email')
@ -625,7 +641,12 @@ module Import::Zendesk
article_type_facebook_feed_post = Ticket::Article::Type.lookup(name: 'facebook feed post') article_type_facebook_feed_post = Ticket::Article::Type.lookup(name: 'facebook feed post')
article_type_facebook_feed_comment = Ticket::Article::Type.lookup(name: 'facebook feed comment') article_type_facebook_feed_comment = Ticket::Article::Type.lookup(name: 'facebook feed comment')
zendesk_tickets = []
@client.tickets.all { |zendesk_ticket| @client.tickets.all { |zendesk_ticket|
zendesk_tickets.push(zendesk_ticket)
}
zendesk_tickets.each { |zendesk_ticket|
zendesk_ticket_fields = {} zendesk_ticket_fields = {}
zendesk_ticket.custom_fields.each { |zendesk_ticket_field| zendesk_ticket.custom_fields.each { |zendesk_ticket_field|
@ -664,7 +685,6 @@ module Import::Zendesk
article_sender_system.id article_sender_system.id
end end
# TODO: zendesk_ticket.external_id ?
if zendesk_ticket.via.channel == 'web' if zendesk_ticket.via.channel == 'web'
local_ticket_fields[:create_article_type_id] = article_type_web.id local_ticket_fields[:create_article_type_id] = article_type_web.id
elsif zendesk_ticket.via.channel == 'email' elsif zendesk_ticket.via.channel == 'email'
@ -673,7 +693,6 @@ module Import::Zendesk
local_ticket_fields[:create_article_type_id] = article_type_note.id local_ticket_fields[:create_article_type_id] = article_type_note.id
elsif zendesk_ticket.via.channel == 'twitter' elsif zendesk_ticket.via.channel == 'twitter'
# TODO
local_ticket_fields[:create_article_type_id] = if zendesk_ticket.via.source.rel == 'mention' local_ticket_fields[:create_article_type_id] = if zendesk_ticket.via.source.rel == 'mention'
article_type_twitter_status.id article_type_twitter_status.id
else else
@ -682,7 +701,6 @@ module Import::Zendesk
elsif zendesk_ticket.via.channel == 'facebook' elsif zendesk_ticket.via.channel == 'facebook'
# TODO
local_ticket_fields[:create_article_type_id] = if zendesk_ticket.via.source.rel == 'post' local_ticket_fields[:create_article_type_id] = if zendesk_ticket.via.source.rel == 'post'
article_type_facebook_feed_post.id article_type_facebook_feed_post.id
else else
@ -692,7 +710,12 @@ module Import::Zendesk
local_ticket = Ticket.create( local_ticket_fields ) local_ticket = Ticket.create( local_ticket_fields )
zendesk_ticket_tags = []
zendesk_ticket.tags.each { |tag| zendesk_ticket.tags.each { |tag|
zendesk_ticket_tags.push(tag)
}
zendesk_ticket_tags.each { |tag|
Tag.tag_add( Tag.tag_add(
object: 'Ticket', object: 'Ticket',
o_id: local_ticket.id, o_id: local_ticket.id,
@ -701,26 +724,13 @@ module Import::Zendesk
) )
} }
zendesk_ticket_articles = []
zendesk_ticket.comments.each { |zendesk_article| zendesk_ticket.comments.each { |zendesk_article|
zendesk_ticket_articles.push(zendesk_article)
}
# p zendesk_article.inspect zendesk_ticket_articles.each { |zendesk_article|
# "#<ZendeskAPI::Ticket::Comment {\"id\"=>31964468391,
# \"type\"=>\"Comment\",
# \"author_id\"=>1150734731,
# \"body\"=>\"This is the first comment. Feel free to delete this sample ticket.\",
# \"html_body\"=>\"<div class=\\\"zd-comment\\\"><p>This is the first comment. Feel free to delete this sample ticket.</p></div>\",
# \"public\"=>true,
# \"attachments\"=>[],
# \"audit_id\"=>31964468381,
# \"via\"=>{\"channel\"=>\"sample_ticket\",
# \"source\"=>{\"from\"=>{},
# \"to\"=>{},
# \"rel\"=>nil}},
# \"metadata\"=>{\"system\"=>{},
# \"custom\"=>{}},
# \"created_at\"=>2015-07-19 22:41:43 UTC}
# "
local_article_fields = { local_article_fields = {
ticket_id: local_ticket.id, ticket_id: local_ticket.id,
body: zendesk_article.html_body, body: zendesk_article.html_body,
@ -783,7 +793,12 @@ module Import::Zendesk
local_attachments = local_article.attachments local_attachments = local_article.attachments
zendesk_ticket_attachments = []
zendesk_attachments.each { |zendesk_attachment| zendesk_attachments.each { |zendesk_attachment|
zendesk_ticket_attachments.push(zendesk_attachment)
}
zendesk_ticket_attachments.each { |zendesk_attachment|
response = UserAgent.get( response = UserAgent.get(
zendesk_attachment.content_url, zendesk_attachment.content_url,
@ -827,10 +842,15 @@ module Import::Zendesk
# https://developer.zendesk.com/rest_api/docs/core/macros # https://developer.zendesk.com/rest_api/docs/core/macros
def import_macros def import_macros
@client.macros.all { |macro| zendesk_macros = []
@client.macros.all { |zendesk_macro|
zendesk_macros.push(zendesk_macro)
}
zendesk_macros.each { |zendesk_macro|
# TODO # TODO
next if !macro.active next if !zendesk_macro.active
# "url"=>"https://example.zendesk.com/api/v2/macros/59511191.json" # "url"=>"https://example.zendesk.com/api/v2/macros/59511191.json"
# "id"=>59511191 # "id"=>59511191
@ -851,17 +871,17 @@ module Import::Zendesk
# ] # ]
perform = {} perform = {}
macro.actions.each { |action| zendesk_macro.actions.each { |action|
# TODO: ID fields # TODO: ID fields
perform["ticket.#{action.field}"] = action.value perform["ticket.#{action.field}"] = action.value
} }
Macro.create_if_not_exists( Macro.create_if_not_exists(
name: macro.title, name: zendesk_macro.title,
perform: perform, perform: perform,
note: '', note: '',
active: macro.active, active: zendesk_macro.active,
) )
} }
end end
@ -879,7 +899,12 @@ module Import::Zendesk
# https://developer.zendesk.com/rest_api/docs/core/views # https://developer.zendesk.com/rest_api/docs/core/views
def import_views def import_views
@client.views.all { |view| zendesk_views = []
@client.views.all { |zendesk_view|
zendesk_views.push(zendesk_view)
}
zendesk_views.each { |zendesk_view|
# "url" => "https://example.zendesk.com/api/v2/views/59511071.json" # "url" => "https://example.zendesk.com/api/v2/views/59511071.json"
# "id" => 59511071 # "id" => 59511071
@ -975,7 +1000,7 @@ module Import::Zendesk
# } # }
Overview.create_if_not_exists( Overview.create_if_not_exists(
name: view.title, name: zendesk_view.title,
link: 'my_assigned', # TODO link: 'my_assigned', # TODO
prio: 1000, prio: 1000,
role_id: overview_role.id, role_id: overview_role.id,
@ -1008,7 +1033,12 @@ module Import::Zendesk
# https://developer.zendesk.com/rest_api/docs/core/automations # https://developer.zendesk.com/rest_api/docs/core/automations
def import_automations def import_automations
@client.automations.all { |automation| zendesk_automations = []
@client.automations.all { |zendesk_automation|
zendesk_automations.push(zendesk_automation)
}
zendesk_automations.each { |zendesk_automation|
# "url" => "https://example.zendesk.com/api/v2/automations/60037892.json" # "url" => "https://example.zendesk.com/api/v2/automations/60037892.json"
# "id" => 60037892 # "id" => 60037892

8
test/integration/zendesk_import_browser_test.rb
View file

@ -83,5 +83,13 @@ class ZendeskImportBrowserTest < TestCase
value: 'login', value: 'login',
timeout: 300, timeout: 300,
) )
assert_equal( 143, User.count, 'users' )
assert_equal( 3, Group.count, 'groups' )
assert_equal( 5, Role.count, 'roles' )
assert_equal( 2, Organization.count, 'organizations' )
assert_equal( 144, Ticket.count, 'tickets' )
assert_equal( 151, Ticket::Article.count, 'ticket articles' )
assert_equal( 2, Store.count, 'ticket article attachments' )
end end
end end