diff --git a/app/assets/javascripts/app/controllers/_application_controller.js.coffee b/app/assets/javascripts/app/controllers/_application_controller.js.coffee
index 078e3dd82..5db49b072 100644
--- a/app/assets/javascripts/app/controllers/_application_controller.js.coffee
+++ b/app/assets/javascripts/app/controllers/_application_controller.js.coffee
@@ -467,6 +467,31 @@ class App.Controller extends Spine.Controller
   ws_send: (data) ->
     App.Event.trigger( 'ws:send', JSON.stringify(data) )
 
+  # central method, is getting called on every ticket form change
+  ticketFormChanges: (params, attribute, attributes, classname, form, ui) =>
+    if @form_meta.dependencies && @form_meta.dependencies[attribute.name]
+      dependency = @form_meta.dependencies[attribute.name][ parseInt(params[attribute.name]) ]
+      if !dependency
+        dependency = @form_meta.dependencies[attribute.name][ params[attribute.name] ]
+      if dependency
+        for fieldNameToChange of dependency
+          filter = []
+          if dependency[fieldNameToChange]
+            filter = dependency[fieldNameToChange]
+
+          # find element to replace
+          for item in attributes
+            if item.name is fieldNameToChange
+              item['filter'] = {}
+              item['filter'][ fieldNameToChange ] = filter
+              item.default = params[item.name]
+              #if !item.default
+              #  delete item['default']
+              newElement = ui.formGenItem( item, classname, form )
+
+          # replace new option list
+          form.find('[name="' + fieldNameToChange + '"]').closest('.form-group').replaceWith( newElement )
+
 class App.ControllerPermanent extends App.Controller
   constructor: ->
     super
@@ -485,10 +510,10 @@ class App.ControllerModal extends App.Controller
     '.modal-body': 'body'
 
   events:
-    'submit form': 'onSubmit'
-    'click .js-submit:not(.is-disabled)': 'onSubmit'
+    'submit form':      'onSubmit'
+    'click .js-submit:  not(.is-disabled)': 'onSubmit'
     'click .js-cancel': 'hide'
-    'click .js-close': 'hide'
+    'click .js-close':  'hide'
 
   className: 'modal fade'
 
diff --git a/app/assets/javascripts/app/controllers/agent_ticket_create.js.coffee b/app/assets/javascripts/app/controllers/agent_ticket_create.js.coffee
index aa7632475..387657240 100644
--- a/app/assets/javascripts/app/controllers/agent_ticket_create.js.coffee
+++ b/app/assets/javascripts/app/controllers/agent_ticket_create.js.coffee
@@ -205,29 +205,6 @@ class App.TicketCreate extends App.Controller
       form_id: @form_id
     )
 
-    formChanges = (params, attribute, attributes, classname, form, ui) =>
-      if @form_meta.dependencies && @form_meta.dependencies[attribute.name]
-        dependency = @form_meta.dependencies[attribute.name][ parseInt(params[attribute.name]) ]
-        if dependency
-
-          for fieldNameToChange of dependency
-            filter = []
-            if dependency[fieldNameToChange]
-              filter = dependency[fieldNameToChange]
-
-            # find element to replace
-            for item in attributes
-              if item.name is fieldNameToChange
-                item['filter'] = {}
-                item['filter'][ fieldNameToChange ] = filter
-                item.default = params[item.name]
-                #if !item.default
-                #  delete item['default']
-                newElement = ui.formGenItem( item, classname, form )
-
-            # replace new option list
-            form.find('[name="' + fieldNameToChange + '"]').closest('.form-group').replaceWith( newElement )
-
     signatureChanges = (params, attribute, attributes, classname, form, ui) =>
       if attribute && attribute.name is 'group_id'
         signature = undefined
@@ -274,7 +251,7 @@ class App.TicketCreate extends App.Controller
       events:
         'change [name=customer_id]': @localUserInfo
       handlers: [
-        formChanges,
+        @ticketFormChanges,
         signatureChanges,
       ]
       filter:     @form_meta.filter
@@ -297,7 +274,7 @@ class App.TicketCreate extends App.Controller
       events:
         'change [name=customer_id]': @localUserInfo
       handlers: [
-        formChanges,
+        @ticketFormChanges,
         signatureChanges,
       ]
       filter:     @form_meta.filter
@@ -312,7 +289,7 @@ class App.TicketCreate extends App.Controller
       events:
         'change [name=customer_id]': @localUserInfo
       handlers: [
-        formChanges,
+        @ticketFormChanges,
         signatureChanges,
       ]
       filter:   @form_meta.filter
diff --git a/app/assets/javascripts/app/controllers/customer_ticket_create.js.coffee b/app/assets/javascripts/app/controllers/customer_ticket_create.js.coffee
index 62b295826..fbcf2bd60 100644
--- a/app/assets/javascripts/app/controllers/customer_ticket_create.js.coffee
+++ b/app/assets/javascripts/app/controllers/customer_ticket_create.js.coffee
@@ -64,29 +64,6 @@ class Index extends App.ControllerContent
         groupFilter = [groupFilter]
       @form_meta.filter.group_id = groupFilter
 
-    formChanges = (params, attribute, attributes, classname, form, ui) =>
-      if @form_meta.dependencies && @form_meta.dependencies[attribute.name]
-        dependency = @form_meta.dependencies[attribute.name][ parseInt(params[attribute.name]) ]
-        if dependency
-
-          for fieldNameToChange of dependency
-            filter = []
-            if dependency[fieldNameToChange]
-              filter = dependency[fieldNameToChange]
-
-            # find element to replace
-            for item in attributes
-              if item.name is fieldNameToChange
-                item['filter'] = {}
-                item['filter'][ fieldNameToChange ] = filter
-                item.default = params[item.name]
-                #if !item.default
-                #  delete item['default']
-                newElement = ui.formGenItem( item, classname, form )
-
-            # replace new option list
-            form.find('[name="' + fieldNameToChange + '"]').closest('.form-group').replaceWith( newElement )
-
     @html App.view('customer_ticket_create')( head: 'New Ticket' )
 
     new App.ControllerForm(
@@ -95,7 +72,7 @@ class Index extends App.ControllerContent
       model:    App.Ticket
       screen:   'create_top'
       handlers: [
-        formChanges
+        @ticketFormChanges
       ]
       filter:    @form_meta.filter
       autofocus: true
@@ -115,7 +92,7 @@ class Index extends App.ControllerContent
       model:    App.Ticket
       screen:   'create_middle'
       handlers: [
-        formChanges
+        @ticketFormChanges
       ]
       filter:     @form_meta.filter
       params:     defaults
diff --git a/app/assets/javascripts/app/controllers/ticket_zoom.js.coffee b/app/assets/javascripts/app/controllers/ticket_zoom.js.coffee
index 501225356..0967cb093 100644
--- a/app/assets/javascripts/app/controllers/ticket_zoom.js.coffee
+++ b/app/assets/javascripts/app/controllers/ticket_zoom.js.coffee
@@ -267,29 +267,6 @@ class App.TicketZoom extends App.Controller
           console.log('SHOW', ticket.id)
           el.find('.edit').html('')
 
-          formChanges = (params, attribute, attributes, classname, form, ui) =>
-            if @form_meta.dependencies && @form_meta.dependencies[attribute.name]
-              dependency = @form_meta.dependencies[attribute.name][ parseInt(params[attribute.name]) ]
-              if dependency
-
-                for fieldNameToChange of dependency
-                  filter = []
-                  if dependency[fieldNameToChange]
-                    filter = dependency[fieldNameToChange]
-
-                  # find element to replace
-                  for item in attributes
-                    if item.name is fieldNameToChange
-                      item['filter'] = {}
-                      item['filter'][ fieldNameToChange ] = filter
-                      item.default = params[item.name]
-                      #if !item.default
-                      #  delete item['default']
-                      newElement = ui.formGenItem( item, classname, form )
-
-                  # replace new option list
-                  form.find('[name="' + fieldNameToChange + '"]').closest('.form-group').replaceWith( newElement )
-
           defaults   = ticket.attributes()
           task_state = @taskGet('ticket')
           modelDiff  = @getDiff( defaults, task_state )
@@ -305,7 +282,7 @@ class App.TicketZoom extends App.Controller
             screen:   'edit'
             params:   App.Ticket.find(ticket.id)
             handlers: [
-              formChanges
+              @ticketFormChanges
             ]
             filter:    @form_meta.filter
             params:    defaults
diff --git a/app/controllers/tickets_controller.rb b/app/controllers/tickets_controller.rb
index b8fc5b27b..10e134267 100644
--- a/app/controllers/tickets_controller.rb
+++ b/app/controllers/tickets_controller.rb
@@ -279,8 +279,10 @@ class TicketsController < ApplicationController
       :assets             => assets,
       :links              => link_list,
       :tags               => tags,
-      :form_meta          => attributes_to_change,
-      :edit_form          => attributes_to_change,
+      :form_meta          => {
+        :filter       => attributes_to_change[:filter],
+        :dependencies => attributes_to_change[:dependencies],
+      }
     }
   end