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Improved trigger.

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This commit is contained in:
Martin Edenhofer 2016-05-03 15:54:21 +02:00
parent 09757ef1e4
commit 397983094e
1 changed files with 84 additions and 0 deletions
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db/migrate/20160503000001_update_trigger.rb Normal file
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@ -0,0 +1,84 @@
class UpdateTrigger < ActiveRecord::Migration
def up
# return if it's a new setup
return if !Setting.find_by(name: 'system_init_done')
Trigger.create_or_update(
name: 'auto reply (on new tickets)',
condition: {
'ticket.action' => {
'operator' => 'is',
'value' => 'create',
},
'ticket.state_id' => {
'operator' => 'is not',
'value' => '4',
},
'article.type_id' => {
'operator' => 'is',
'value' => [
Ticket::Article::Type.lookup(name: 'email').id,
Ticket::Article::Type.lookup(name: 'phone').id,
Ticket::Article::Type.lookup(name: 'web').id,
],
},
},
perform: {
'notification.email' => {
'body' => '<p>Your request (#{config.ticket_hook}##{ticket.number}) has been received and will be reviewed by our support staff.<p>
<br/>
<p>To provide additional information, please reply to this email or click on the following link:
<a href="#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}">#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}</a>
</p>
<br/>
<p><i><a href="http://zammad.com">Zammad</a>, your customer support system</i></p>',
'recipient' => 'ticket_customer',
'subject' => 'Thanks for your inquiry (#{ticket.title})',
},
},
active: false,
created_by_id: 1,
updated_by_id: 1,
)
Trigger.create_or_update(
name: 'auto reply (on follow up of tickets)',
condition: {
'ticket.action' => {
'operator' => 'is',
'value' => 'update',
},
'article.sender_id' => {
'operator' => 'is',
'value' => Ticket::Article::Sender.lookup(name: 'Customer').id,
},
'article.type_id' => {
'operator' => 'is',
'value' => [
Ticket::Article::Type.lookup(name: 'email').id,
Ticket::Article::Type.lookup(name: 'phone').id,
Ticket::Article::Type.lookup(name: 'web').id,
],
},
},
perform: {
'notification.email' => {
'body' => '<p>Your follow up for (#{config.ticket_hook}##{ticket.number}) has been received and will be reviewed by our support staff.<p>
<br/>
<p>To provide additional information, please reply to this email or click on the following link:
<a href="#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}">#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}</a>
</p>
<br/>
<p><i><a href="http://zammad.com">Zammad</a>, your customer support system</i></p>',
'recipient' => 'ticket_customer',
'subject' => 'Thanks for your follow up (#{ticket.title})',
},
},
active: false,
created_by_id: 1,
updated_by_id: 1,
)
end
end