Moved check if escalation is ignored to Ticket::State.ignore_escalation?, thanks to Roy!

app/models/ticket.rb

@@ -577,10 +577,8 @@ class Ticket < ApplicationModel
   def escalation_calculation
 
     # set escalation off if ticket is already closed
-    ticket_state      = Ticket::State.lookup( :id => self.ticket_state_id )
+    ticket_state = Ticket::State.lookup( :id => self.ticket_state_id )
-    ticket_state_type = Ticket::StateType.lookup( :id => ticket_state.state_type_id )
+    if ticket_state.ignore_escalation?
-    ignore_escalation = ['removed', 'closed', 'merged', 'pending action']
-    if ignore_escalation.include?( ticket_state_type.name )
       self.escalation_time            = nil
       #      self.first_response_escal_date  = nil
       #      self.close_time_escal_date      = nil

app/models/ticket/state.rb

@@ -10,6 +10,10 @@ list tickets by customer
 
   states = Ticket::State.by_category('open') # open|closed
 
+returns:
+
+  state objects
+
 =end
 
   def self.by_category(category)
@@ -24,4 +28,24 @@ list tickets by customer
   	end
     raise "Unknown category '#{category}'"
   end
+
+=begin
+
+check if state is ignored for escalation
+
+  ticket_state = Ticket::State.lookup( :name => 'state name' )
+
+  result = ticket_state.ignore_escalation?
+
+returns:
+
+  true/false
+
+=end
+
+  def ignore_escalation?
+  	ignore_escalation = ['removed', 'closed', 'merged']
+    return true if ignore_escalation.include?( self.name )
+    return false
+  end
 end