Added split ticket feature.

app/assets/javascripts/app/controllers/agent_ticket_create.js.coffee

@@ -7,7 +7,7 @@ class Index extends App.Controller
     'click .submit':       'submit',
     'click .cancel':       'cancel',
 
-  constructor: ->
+  constructor: (params) ->
     super
 
     # check authentication
@@ -15,8 +15,7 @@ class Index extends App.Controller
     
     # set title
     @title 'New Ticket'
-#    @render()
+    @fetch(params)
-    @fetch()
     @navupdate '#ticket_create'
 
     @edit_form = undefined
@@ -26,17 +25,18 @@ class Index extends App.Controller
       @log 'rerender', defaults
       @render(defaults)
 
-  fetch: () ->
+  # get data / in case also ticket data for split
-    # get data
+  fetch: (params) ->
-    @ajax = new App.Ajax
     if @req
       @req.abort()
+    @ajax = new App.Ajax
     @req = @ajax.ajax(
       type:  'GET',
       url:   '/ticket_create',
       data:  {
-#        view: @view
+        ticket_id: params.ticket_id,
-      }
+        article_id: params.article_id,
+      },
       processData: true,
       success: (data, status, xhr) =>
         
@@ -47,7 +47,30 @@ class Index extends App.Controller
         @loadCollection( type: 'User', data: data.users )
 
         # render page
-        @render()
+        if !params.ticket_id && !params.article_id
+          @render()
+        else
+
+          # load user collection
+          @loadCollection( type: 'User', data: data.users )
+  
+          # load ticket collection
+          @loadCollection( type: 'Ticket', data: [data.ticket] )
+  
+          # load article collections
+          @loadCollection( type: 'TicketArticle', data: data.articles || [] )
+  
+          # render page
+          t = App.Ticket.find(params.ticket_id).attributes()
+          a = App.TicketArticle.find(params.article_id)
+          
+          # reset owner
+          t.owner_id = 0
+          t.customer_id_autocompletion = a.from
+          t.subject = a.subject || t.title
+          t.body = a.body
+          @log '11111', t
+          @render( options: t )
     )
 
   render: (template = {}) ->
@@ -60,8 +83,12 @@ class Index extends App.Controller
       defaults['ticket_priority_id'] = App.TicketPriority.findByAttribute( 'name', '2 normal' )
 
     # remember customers
-    defaults['customer_id'] = $('#create_customer_id').val()
+    if $('#create_customer_id').val()
-    defaults['customer_id_autocompletion'] = $('#create_customer_id_autocompletion').val()
+      defaults['customer_id'] = $('#create_customer_id').val()
+      defaults['customer_id_autocompletion'] = $('#create_customer_id_autocompletion').val()
+    else
+#      defaults['customer_id'] = '2'
+#      defaults['customer_id_autocompletion'] = '12312313'
 
     # generate form    
     configure_attributes = [
@@ -213,7 +240,6 @@ class UserNew extends App.ControllerModal
     ui = @
     user.save(
       success: ->
-        console.log('-------', @, ui)
         ui.modalHide()
         realname = @.firstname + ' ' + @.lastname
         $('#create_customer_id').val(@.id)
@@ -226,3 +252,4 @@ class UserNew extends App.ControllerModal
     )
 
 Config.Routes['ticket_create'] = Index
+Config.Routes['ticket_create/:ticket_id/:article_id'] = Index

app/assets/javascripts/app/controllers/agent_ticket_zoom.js.coffee

@@ -141,10 +141,17 @@ class Index extends App.Controller
           actions.push {
             name: 'reply',
             type: 'reply',
+            href: '#',
           }
           actions.push {
             name: 'reply all',
             type: 'reply-all',
+            href: '#',
+          }
+          actions.push {
+            name: 'split',
+            type: 'split',
+            href: '#ticket_create/' + article.ticket_id + '/' + article.id,
           }          
       article.actions = actions
 

app/assets/javascripts/app/views/agent_ticket_zoom.jst.eco

@@ -23,6 +23,7 @@
         <img class="thumbnail user-data" data-id="<%= article.created_by_id %>" src="<%= article.created_by.image %>" alt="">
         <ul>
           <% if article.article_type.name is 'email': %><li style="font-size: 10px;"><a href="/ticket_article_plain/<%= article.id %>"><%- T('Plain') %></a></li><% end %>
+          <li style="font-size: 10px;"><%- T(article.article_type.name) %></li>
         </ul>
       </div>
       <div class="span8 well-muted article-message <% if article.internal is true: %> internal<% end %>">
@@ -32,7 +33,7 @@
           <% if article.actions: %>
             <% for action in article.actions: %>
               -
-              <a href="#" data-type="<%= action.type %>" class="<% if action.class: %><%= action.class %><% end %>"><%= action.name %></a>
+              <a href="<%= action.href %>" data-type="<%= action.type %>" class="<% if action.class: %><%= action.class %><% end %>"><%= action.name %></a>
             <% end %>
           <% end %>
           - <%- article.humanTime %> <%- T('ago') %>

app/controllers/ticket_overviews_controller.rb

@@ -158,10 +158,50 @@ class TicketOverviewsController < ApplicationController
       ticket_priority_ids.push priority.id
     }
 
+    # split data
+    ticket = nil
+    articles = nil
+    if params[:ticket_id] && params[:article_id]
+      ticket = Ticket.find( params[:ticket_id] )
+      
+      # get related users
+      users = {}
+      if !users[ticket.owner_id]
+        users[ticket.owner_id] = user_data_full(ticket.owner_id)
+      end
+      if !users[ticket.customer_id]
+        users[ticket.customer_id] = user_data_full(ticket.customer_id)
+      end
+      if !users[ticket.created_by_id]
+        users[ticket.created_by_id] = user_data_full(ticket.created_by_id)
+      end
+  
+      owner_ids = []
+      ticket.agent_of_group.each { |user|
+        owner_ids.push user.id
+        if !users[user.id]
+          users[user.id] = user_data_full(user.id)
+        end
+      }
+  
+      # get related articles
+      ticket[:article_ids] = [ params[:article_id] ]
+        
+      article = Ticket::Article.find( params[:article_id] )
+        
+      # add attachment list to article
+      article['attachments'] = Store.list( :object => 'Ticket::Article', :o_id => article.id )
+        
+      # load users
+      if !users[article.created_by_id]
+        users[article.created_by_id] = user_data_full(article.created_by_id)
+      end
+    end
+
     # return result
     render :json => {
-#          :ticket   => ticket,
+      :ticket   => ticket,
-#          :articles => articles,
+      :articles => [ article ],
       :users    => users,
       :edit_form => {
         :owner_id => {

db/seeds.rb

@@ -1101,6 +1101,18 @@ user = User.create(
   :organizations => organizations,
   :created_by_id => 1
 )
+user_community = User.create(
+  :login         => 'nicol.braun@zammad.org',
+  :firstname     => 'Nicol',
+  :lastname      => 'Braun',
+  :email         => 'nicol.braun@zammad.org',
+  :password      => '',
+  :active        => true,
+  :roles         => roles,
+#  :groups        => groups,
+  :organizations => organizations,
+  :created_by_id => 1
+)
 
 Link::Type.create( :name => 'normal' )
 Link::Object.create( :name => 'Ticket' )
@@ -1144,17 +1156,17 @@ Ticket::Article::Sender.create( :name => 'System' )
 
 ticket = Ticket.create(
   :group_id           => Group.where( :name => 'Users' ).first.id,
-  :customer_id        => User.where( :login => '-' ).first.id,
+  :customer_id        => User.where( :login => 'nicol.braun@zammad.org' ).first.id,
   :owner_id           => User.where( :login => '-' ).first.id,
   :title              => 'Welcome to Zammad!',
   :ticket_state_id    => Ticket::State.where( :name => 'new' ).first.id,
   :ticket_priority_id => Ticket::Priority.where( :name => '2 normal' ).first.id,
-  :created_by_id      => User.where( :login => '-' ).first.id
+  :created_by_id      => User.where( :login => 'nicol.braun@zammad.org' ).first.id
 )
 Ticket::Article.create(
-  :created_by_id            => User.where(:login => '-').first.id,
+  :created_by_id            => User.where( :login => 'nicol.braun@zammad.org' ).first.id,
   :ticket_id                => ticket.id, 
-  :ticket_article_type_id   => Ticket::Article::Type.where(:name => 'email' ).first.id,
+  :ticket_article_type_id   => Ticket::Article::Type.where(:name => 'phone' ).first.id,
   :ticket_article_sender_id => Ticket::Article::Sender.where(:name => 'Customer' ).first.id,
   :from                     => 'Zammad Feedback <feedback@zammad.org>',
   :body                     => 'Welcome!