diff --git a/app/assets/javascripts/app/controllers/_application_controller.js.coffee b/app/assets/javascripts/app/controllers/_application_controller.js.coffee
index 860dc7957..63a6e1c23 100644
--- a/app/assets/javascripts/app/controllers/_application_controller.js.coffee
+++ b/app/assets/javascripts/app/controllers/_application_controller.js.coffee
@@ -146,8 +146,8 @@ class App.Controller extends Spine.Controller
       { name: 'number',                 type: 'link', title: 'title', dataType: 'edit' },
       { name: 'title',                  type: 'link', title: 'title', dataType: 'edit' },
       { name: 'customer',               class: 'user-popover', data: { id: true } },
-      { name: 'ticket_state',           translate: true, title: true },
-      { name: 'ticket_priority',        translate: true, title: true },
+      { name: 'state',                  translate: true, title: true },
+      { name: 'priority',               translate: true, title: true },
       { name: 'group',                  title: 'group' },
       { name: 'owner',                  class: 'user-popover', data: { id: true } },
       { name: 'created_at',             callback: @frontendTime },
diff --git a/app/assets/javascripts/app/controllers/_application_controller_form.js.coffee b/app/assets/javascripts/app/controllers/_application_controller_form.js.coffee
index 8983a6657..66220fa66 100644
--- a/app/assets/javascripts/app/controllers/_application_controller_form.js.coffee
+++ b/app/assets/javascripts/app/controllers/_application_controller_form.js.coffee
@@ -90,13 +90,13 @@ class App.ControllerForm extends App.Controller
 
   # colection as relation
   attribute_config = {
-    name:       'ticket_priority_id'
+    name:       'priority_id'
     display:    'Priority'
     tag:        'select'
     multiple:   false
     null:       false
     relation:   'TicketPriority'
-    default:    defaults['ticket_priority_id']
+    default:    defaults['priority_id']
     translate:  true
     class:      'medium'
   }
@@ -104,7 +104,7 @@ class App.ControllerForm extends App.Controller
 
   # colection as options
   attribute_config = {
-    name:       'ticket_priority_id'
+    name:       'priority_id'
     display:    'Priority'
     tag:        'select'
     multiple:   false
@@ -476,12 +476,12 @@ class App.ControllerForm extends App.Controller
       # select shown attributes
       loopData = [
         {
-          value:    'x-zammad-ticket-ticket_priority_id'
+          value:    'x-zammad-ticket-priority_id'
           name:     'Ticket Priority'
           relation: 'TicketPriority'
         },
         {
-          value:    'x-zammad-ticket-ticket_state_id'
+          value:    'x-zammad-ticket-state_id'
           name:     'Ticket State'
           relation: 'TicketState'
         },
@@ -509,12 +509,12 @@ class App.ControllerForm extends App.Controller
           options:  { true: 'Yes', false: 'No'}
         },
         {
-          value:    'x-zammad-article-ticket_article_type_id'
+          value:    'x-zammad-article-type_id'
           name:     'Article Type'
           relation: 'TicketArticleType'
         },
         {
-          value:    'x-zammad-article-ticket_article_sender_id'
+          value:    'x-zammad-article-sender_id'
           name:     'Article Sender'
           relation: 'TicketArticleSender'
         },
@@ -866,9 +866,9 @@ class App.ControllerForm extends App.Controller
               } )
               all
           }
-        else if key is 'tickets.ticket_state_id'
+        else if key is 'tickets.state_id'
           attribute_config = {
-            name:       attribute.name + '::tickets.ticket_state_id'
+            name:       attribute.name + '::tickets.state_id'
             display:    'State'
             tag:        'select'
             multiple:   true
@@ -880,9 +880,9 @@ class App.ControllerForm extends App.Controller
             class:      'medium'
             remove:     true
           }
-        else if key is 'tickets.ticket_priority_id'
+        else if key is 'tickets.priority_id'
           attribute_config = {
-            name:       attribute.name + '::tickets.ticket_priority_id'
+            name:       attribute.name + '::tickets.priority_id'
             display:    'Priority'
             tag:        'select'
             multiple:   true
@@ -1033,13 +1033,13 @@ class App.ControllerForm extends App.Controller
             disable:  false
           },
           {
-            value:    'tickets.ticket_state_id'
+            value:    'tickets.state_id'
             name:     'State'
             selected: false
             disable:  false
           },
           {
-            value:    'tickets.ticket_priority_id'
+            value:    'tickets.priority_id'
             name:     'Priority'
             selected: true
             disable:  false
diff --git a/app/assets/javascripts/app/controllers/_application_controller_table.js.coffee b/app/assets/javascripts/app/controllers/_application_controller_table.js.coffee
index f824bc2e8..daf97c260 100644
--- a/app/assets/javascripts/app/controllers/_application_controller_table.js.coffee
+++ b/app/assets/javascripts/app/controllers/_application_controller_table.js.coffee
@@ -23,8 +23,8 @@ class App.ControllerTable extends App.Controller
         { name: 'number',                 link: true }
         { name: 'title',                  link: true }
         { name: 'customer',               class: 'user-popover', data: { id: true } }
-        { name: 'ticket_state',           translate: true }
-        { name: 'ticket_priority',        translate: true }
+        { name: 'state',                  translate: true }
+        { name: 'priority',               translate: true }
         { name: 'group' },
         { name: 'owner',                  class: 'user-popover', data: { id: true } }
         { name: 'created_at',             callback: @frontendTime }
diff --git a/app/assets/javascripts/app/controllers/_dashboard/ticket.js.coffee b/app/assets/javascripts/app/controllers/_dashboard/ticket.js.coffee
index 8b374cc3d..5d1b7e6fd 100644
--- a/app/assets/javascripts/app/controllers/_dashboard/ticket.js.coffee
+++ b/app/assets/javascripts/app/controllers/_dashboard/ticket.js.coffee
@@ -143,10 +143,10 @@ class Settings extends App.ControllerModal
       overview: @overview,
     )
     @configure_attributes_article = [
-#      { name: 'from',                     display: 'From',     tag: 'input',    type: 'text', limit: 100, null: false, class: 'span8',  },
-#      { name: 'to',                       display: 'To',          tag: 'input',    type: 'text', limit: 100, null: true, class: 'span7', item_class: 'hide' },
-#      { name: 'ticket_article_type_id',   display: 'Type',        tag: 'select',   multiple: false, null: true, relation: 'TicketArticleType', default: '9', class: 'medium', item_class: 'pull-left' },
-#      { name: 'internal',                 display: 'Visibility',  tag: 'radio',  default: false,  null: true, options: { true: 'internal', false: 'public' }, class: 'medium', item_class: 'pull-left' },
+#      { name: 'from',      display: 'From',     tag: 'input',    type: 'text', limit: 100, null: false, class: 'span8',  },
+#      { name: 'to',        display: 'To',          tag: 'input',    type: 'text', limit: 100, null: true, class: 'span7', item_class: 'hide' },
+#      { name: 'type_id',   display: 'Type',        tag: 'select',   multiple: false, null: true, relation: 'TicketArticleType', default: '9', class: 'medium', item_class: 'pull-left' },
+#      { name: 'internal',  display: 'Visibility',  tag: 'radio',  default: false,  null: true, options: { true: 'internal', false: 'public' }, class: 'medium', item_class: 'pull-left' },
       {
         name:     'per_page',
         display:  'Items per page',
@@ -163,7 +163,7 @@ class Settings extends App.ControllerModal
         class: 'medium',
 #        item_class: 'pull-left',
       },
-      { 
+      {
         name:    'attributes',
         display: 'Attributes',
         tag:     'checkbox',
@@ -174,8 +174,8 @@ class Settings extends App.ControllerModal
           number:                 'Number'
           title:                  'Title'
           customer:               'Customer'
-          ticket_state:           'State'
-          ticket_priority:        'Priority'
+          state:                  'State'
+          priority:               'Priority'
           group:                  'Group'
           owner:                  'Owner'
           created_at:             'Age'
@@ -190,7 +190,7 @@ class Settings extends App.ControllerModal
         class:      'medium',
 #        item_class: 'pull-left',
       },
-      { 
+      {
         name:    'order_by',
         display: 'Order',
         tag:     'select',
@@ -201,8 +201,8 @@ class Settings extends App.ControllerModal
           number:                 'Number'
           title:                  'Title'
           customer:               'Customer'
-          ticket_state:           'State'
-          ticket_priority:        'Priority'
+          state:                  'State'
+          priority:               'Priority'
           group:                  'Group'
           owner:                  'Owner'
           created_at:             'Age'
@@ -216,7 +216,7 @@ class Settings extends App.ControllerModal
         },
         class:      'medium',
       },
-      { 
+      {
         name:    'order_by_direction',
         display: 'Direction',
         tag:     'select',
diff --git a/app/assets/javascripts/app/controllers/agent_ticket_create.js.coffee b/app/assets/javascripts/app/controllers/agent_ticket_create.js.coffee
index 57fd1ec0a..73151e5f2 100644
--- a/app/assets/javascripts/app/controllers/agent_ticket_create.js.coffee
+++ b/app/assets/javascripts/app/controllers/agent_ticket_create.js.coffee
@@ -145,19 +145,19 @@ class App.TicketCreate extends App.Controller
 
     # set defaults
     defaults =
-      ticket_state_id:    App.TicketState.findByAttribute( 'name', 'open' ).id
-      ticket_priority_id: App.TicketPriority.findByAttribute( 'name', '2 normal' ).id
+      state_id:    App.TicketState.findByAttribute( 'name', 'open' ).id
+      priority_id: App.TicketPriority.findByAttribute( 'name', '2 normal' ).id
 
     # generate form
     configure_attributes = [
-      { name: 'customer_id',        display: 'Customer', tag: 'autocompletion', type: 'text', limit: 200, null: false, relation: 'User', class: 'span7', autocapitalize: false, help: 'Select the customer of the Ticket or create one.', link: '<a href="" class="customer_new">&raquo;</a>', callback: @localUserInfo, source: @apiPath + '/users/search', minLengt: 2 },
-      { name: 'group_id',           display: 'Group',    tag: 'select',   multiple: false, null: false, filter: @edit_form, nulloption: true, relation: 'Group', default: defaults['group_id'], class: 'span7',  },
-      { name: 'owner_id',           display: 'Owner',    tag: 'select',   multiple: false, null: true,  filter: @edit_form, nulloption: true, relation: 'User',  default: defaults['owner_id'], class: 'span7',  },
-      { name: 'tags',               display: 'Tags',     tag: 'tag',      type: 'text', null: true, default: defaults['tags'], class: 'span7', },
-      { name: 'subject',            display: 'Subject',  tag: 'input',    type: 'text', limit: 200, null: false, default: defaults['subject'], class: 'span7', },
-      { name: 'body',               display: 'Text',     tag: 'textarea', rows: 8,                  null: false, default: defaults['body'],    class: 'span7', upload: true },
-      { name: 'ticket_state_id',    display: 'State',    tag: 'select',   multiple: false, null: false, filter: @edit_form, relation: 'TicketState',    default: defaults['ticket_state_id'],    translate: true, class: 'medium' },
-      { name: 'ticket_priority_id', display: 'Priority', tag: 'select',   multiple: false, null: false, filter: @edit_form, relation: 'TicketPriority', default: defaults['ticket_priority_id'], translate: true, class: 'medium' },
+      { name: 'customer_id',  display: 'Customer', tag: 'autocompletion', type: 'text', limit: 200, null: false, relation: 'User', class: 'span7', autocapitalize: false, help: 'Select the customer of the Ticket or create one.', link: '<a href="" class="customer_new">&raquo;</a>', callback: @localUserInfo, source: @apiPath + '/users/search', minLengt: 2 },
+      { name: 'group_id',     display: 'Group',    tag: 'select',   multiple: false, null: false, filter: @edit_form, nulloption: true, relation: 'Group', default: defaults['group_id'], class: 'span7',  },
+      { name: 'owner_id',     display: 'Owner',    tag: 'select',   multiple: false, null: true,  filter: @edit_form, nulloption: true, relation: 'User',  default: defaults['owner_id'], class: 'span7',  },
+      { name: 'tags',         display: 'Tags',     tag: 'tag',      type: 'text', null: true, default: defaults['tags'], class: 'span7', },
+      { name: 'subject',      display: 'Subject',  tag: 'input',    type: 'text', limit: 200, null: false, default: defaults['subject'], class: 'span7', },
+      { name: 'body',         display: 'Text',     tag: 'textarea', rows: 8,                  null: false, default: defaults['body'],    class: 'span7', upload: true },
+      { name: 'state_id',     display: 'State',    tag: 'select',   multiple: false, null: false, filter: @edit_form, relation: 'TicketState',    default: defaults['state_id'],    translate: true, class: 'medium' },
+      { name: 'priority_id',  display: 'Priority', tag: 'select',   multiple: false, null: false, filter: @edit_form, relation: 'TicketPriority', default: defaults['priority_id'], translate: true, class: 'medium' },
     ]
     @html App.view('agent_ticket_create')(
       head:  'New Ticket'
@@ -246,23 +246,23 @@ class App.TicketCreate extends App.Controller
     # create article
     if sender.name is 'Customer'
       params['article'] = {
-        to:                       (group && group.name) || ''
-        from:                     params.customer_id_autocompletion
-        subject:                  params.subject
-        body:                     params.body
-        ticket_article_type_id:   type.id
-        ticket_article_sender_id: sender.id
-        form_id:                  @form_id
+        to:         (group && group.name) || ''
+        from:       params.customer_id_autocompletion
+        subject:    params.subject
+        body:       params.body
+        type_id:    type.id
+        sender_id:  sender.id
+        form_id:    @form_id
       }
     else
       params['article'] = {
-        from:                     (group && group.name) || ''
-        to:                       params.customer_id_autocompletion
-        subject:                  params.subject
-        body:                     params.body
-        ticket_article_type_id:   type.id
-        ticket_article_sender_id: sender.id
-        form_id:                  @form_id
+        from:       (group && group.name) || ''
+        to:         params.customer_id_autocompletion
+        subject:    params.subject
+        body:       params.body
+        type_id:    type.id
+        sender_id:  sender.id
+        form_id:    @form_id
       }
 
     object.load(params)
diff --git a/app/assets/javascripts/app/controllers/agent_ticket_merge.js.coffee b/app/assets/javascripts/app/controllers/agent_ticket_merge.js.coffee
index e6db3c385..c353211df 100644
--- a/app/assets/javascripts/app/controllers/agent_ticket_merge.js.coffee
+++ b/app/assets/javascripts/app/controllers/agent_ticket_merge.js.coffee
@@ -37,8 +37,8 @@ class App.TicketMerge extends App.ControllerModal
         { name: 'number',                 link: true },
         { name: 'title',                  link: true },
 #        { name: 'customer',               class: 'user-popover', data: { id: true } },
-        { name: 'ticket_state',           translate: true },
-#        { name: 'ticket_priority',        translate: true },
+        { name: 'state',                  translate: true },
+#        { name: 'priority',               translate: true },
         { name: 'group' },
 #        { name: 'owner',                  class: 'user-popover', data: { id: true } },
         { name: 'created_at',             callback: @humanTime },
@@ -64,8 +64,8 @@ class App.TicketMerge extends App.ControllerModal
         { name: 'number',                 link: true },
         { name: 'title',                  link: true },
 #        { name: 'customer',               class: 'user-popover', data: { id: true } },
-        { name: 'ticket_state',           translate: true },
-#        { name: 'ticket_priority',        translate: true },
+        { name: 'state',                  translate: true },
+#        { name: 'priority',               translate: true },
         { name: 'group' },
 #        { name: 'owner',                  class: 'user-popover', data: { id: true } },
         { name: 'created_at',             callback: @humanTime },
diff --git a/app/assets/javascripts/app/controllers/customer_ticket_create.js.coffee b/app/assets/javascripts/app/controllers/customer_ticket_create.js.coffee
index 2d6296cdf..ce65556fb 100644
--- a/app/assets/javascripts/app/controllers/customer_ticket_create.js.coffee
+++ b/app/assets/javascripts/app/controllers/customer_ticket_create.js.coffee
@@ -57,10 +57,10 @@ class Index extends App.ControllerContent
 
     # set defaults
     defaults = template['options'] || {}
-    if !( 'ticket_state_id' of defaults )
-      defaults['ticket_state_id'] = App.TicketState.findByAttribute( 'name', 'new' )
-    if !( 'ticket_priority_id' of defaults )
-      defaults['ticket_priority_id'] = App.TicketPriority.findByAttribute( 'name', '2 normal' )
+    if !( 'state_id' of defaults )
+      defaults['state_id'] = App.TicketState.findByAttribute( 'name', 'new' )
+    if !( 'priority_id' of defaults )
+      defaults['priority_id'] = App.TicketPriority.findByAttribute( 'name', '2 normal' )
 
     groupFilter = (collection, type) =>
 
@@ -87,14 +87,14 @@ class Index extends App.ControllerContent
           return item if item && _.contains( group_ids, item.id.toString() )
       )
 
-    # generate form    
+    # generate form
     configure_attributes = [
       { name: 'group_id',           display: 'Group',    tag: 'select',   multiple: false, null: false, filter: groupFilter, nulloption: true, relation: 'Group', default: defaults['group_id'], class: 'span7',  },
 #      { name: 'owner_id',           display: 'Owner',    tag: 'select',   multiple: false, null: true,  filter: @edit_form, nulloption: true, relation: 'User',  default: defaults['owner_id'], class: 'span7',  },
       { name: 'subject',            display: 'Subject',  tag: 'input',    type: 'text', limit: 100, null: false, default: defaults['subject'], class: 'span7', },
       { name: 'body',               display: 'Text',     tag: 'textarea', rows: 10,                  null: false, default: defaults['body'],    class: 'span7', upload: true },
-#      { name: 'ticket_state_id',    display: 'State',    tag: 'select',   multiple: false, null: false, filter: @edit_form, relation: 'TicketState',    default: defaults['ticket_state_id'],    translate: true, class: 'medium' },
-#      { name: 'ticket_priority_id', display: 'Priority', tag: 'select',   multiple: false, null: false, filter: @edit_form, relation: 'TicketPriority', default: defaults['ticket_priority_id'], translate: true, class: 'medium' },
+#      { name: 'state_id',    display: 'State',    tag: 'select',   multiple: false, null: false, filter: @edit_form, relation: 'TicketState',    default: defaults['state_id'],    translate: true, class: 'medium' },
+#      { name: 'priority_id', display: 'Priority', tag: 'select',   multiple: false, null: false, filter: @edit_form, relation: 'TicketPriority', default: defaults['priority_id'], translate: true, class: 'medium' },
     ]
     @html App.view('customer_ticket_create')( head: 'New Ticket' )
 
@@ -129,11 +129,11 @@ class Index extends App.ControllerContent
 
     # set prio
     priority = App.TicketPriority.findByAttribute( 'name', '2 normal' )
-    params.ticket_priority_id = priority.id
+    params.priority_id = priority.id
 
     # set state
     state = App.TicketState.findByAttribute( 'name', 'new' )
-    params.ticket_state_id = state.id
+    params.state_id = state.id
 
     # fillup params
     if !params.title
@@ -147,17 +147,17 @@ class Index extends App.ControllerContent
     sender = App.TicketArticleSender.findByAttribute( 'name', 'Customer' )
     type   = App.TicketArticleType.findByAttribute( 'name', 'web' )
     if params.group_id
-      group  = App.Group.find( params.group_id )
+      group = App.Group.find( params.group_id )
 
     # create article
     params['article'] = {
-      from:                     "#{ @Session.get('firstname') } #{ @Session.get('lastname') }"
-      to:                       (group && group.name) || ''
-      subject:                  params.subject
-      body:                     params.body
-      ticket_article_type_id:   type.id
-      ticket_article_sender_id: sender.id
-      form_id:                  @form_id
+      from:       "#{ @Session.get('firstname') } #{ @Session.get('lastname') }"
+      to:         (group && group.name) || ''
+      subject:    params.subject
+      body:       params.body
+      type_id:    type.id
+      sender_id:  sender.id
+      form_id:    @form_id
     }
 
     object.load(params)
@@ -172,7 +172,7 @@ class Index extends App.ControllerContent
       @formValidate( form: e.target, errors: errors )
 
     # save ticket, create article
-    else 
+    else
 
       # disable form
       @formDisable(e)
diff --git a/app/assets/javascripts/app/controllers/ticket_overview.js.coffee b/app/assets/javascripts/app/controllers/ticket_overview.js.coffee
index fc7536993..35bb81530 100644
--- a/app/assets/javascripts/app/controllers/ticket_overview.js.coffee
+++ b/app/assets/javascripts/app/controllers/ticket_overview.js.coffee
@@ -218,7 +218,7 @@ class Table extends App.ControllerContent
     if @el.find('.table-overview').find('[name="bulk"]:checked').length isnt 0
         @el.find('.bulk-action').removeClass('hide')
 
-    # show/hide bulk action    
+    # show/hide bulk action
     @el.find('.table-overview').delegate('[name="bulk"], [name="bulk_all"]', 'click', (e) =>
       if @el.find('.table-overview').find('[name="bulk"]:checked').length == 0
 
@@ -253,10 +253,10 @@ class Table extends App.ControllerContent
 
   bulk_form: =>
     @configure_attributes_ticket = [
-      { name: 'ticket_state_id',    display: 'State',    tag: 'select',   multiple: false, null: true, relation: 'TicketState', filter: @bulk, translate: true, nulloption: true, default: '', class: 'span2', item_class: 'pull-left' },
-      { name: 'ticket_priority_id', display: 'Priority', tag: 'select',   multiple: false, null: true, relation: 'TicketPriority', filter: @bulk, translate: true, nulloption: true, default: '', class: 'span2', item_class: 'pull-left' },
-      { name: 'group_id',           display: 'Group',    tag: 'select',   multiple: false, null: true, relation: 'Group', filter: @bulk, nulloption: true, class: 'span2', item_class: 'pull-left'  },
-      { name: 'owner_id',           display: 'Owner',    tag: 'select',   multiple: false, null: true, relation: 'User', filter: @bulk, nulloption: true, class: 'span2', item_class: 'pull-left' },
+      { name: 'state_id',     display: 'State',    tag: 'select',   multiple: false, null: true, relation: 'TicketState', filter: @bulk, translate: true, nulloption: true, default: '', class: 'span2', item_class: 'pull-left' },
+      { name: 'priority_id',  display: 'Priority', tag: 'select',   multiple: false, null: true, relation: 'TicketPriority', filter: @bulk, translate: true, nulloption: true, default: '', class: 'span2', item_class: 'pull-left' },
+      { name: 'group_id',     display: 'Group',    tag: 'select',   multiple: false, null: true, relation: 'Group', filter: @bulk, nulloption: true, class: 'span2', item_class: 'pull-left'  },
+      { name: 'owner_id',     display: 'Owner',    tag: 'select',   multiple: false, null: true, relation: 'User', filter: @bulk, nulloption: true, class: 'span2', item_class: 'pull-left' },
     ]
 
     # render init page
@@ -359,10 +359,10 @@ class Settings extends App.ControllerModal
       overview: @overview,
     )
     @configure_attributes_article = [
-#      { name: 'from',                     display: 'From',     tag: 'input',    type: 'text', limit: 100, null: false, class: 'span8',  },
-#      { name: 'to',                       display: 'To',          tag: 'input',    type: 'text', limit: 100, null: true, class: 'span7', item_class: 'hide' },
-#      { name: 'ticket_article_type_id',   display: 'Type',        tag: 'select',   multiple: false, null: true, relation: 'TicketArticleType', default: '9', class: 'medium', item_class: 'pull-left' },
-#      { name: 'internal',                 display: 'Visibility',  tag: 'radio',  default: false,  null: true, options: { true: 'internal', false: 'public' }, class: 'medium', item_class: 'pull-left' },
+#      { name: 'from',        display: 'From',     tag: 'input',    type: 'text', limit: 100, null: false, class: 'span8',  },
+#      { name: 'to',          display: 'To',          tag: 'input',    type: 'text', limit: 100, null: true, class: 'span7', item_class: 'hide' },
+#      { name: 'type_id',     display: 'Type',        tag: 'select',   multiple: false, null: true, relation: 'TicketArticleType', default: '9', class: 'medium', item_class: 'pull-left' },
+#      { name: 'internal',    display: 'Visibility',  tag: 'radio',  default: false,  null: true, options: { true: 'internal', false: 'public' }, class: 'medium', item_class: 'pull-left' },
       {
         name:     'per_page'
         display:  'Items per page'
@@ -392,8 +392,8 @@ class Settings extends App.ControllerModal
           number:                 'Number'
           title:                  'Title'
           customer:               'Customer'
-          ticket_state:           'State'
-          ticket_priority:        'Priority'
+          state:                  'State'
+          priority:               'Priority'
           group:                  'Group'
           owner:                  'Owner'
           created_at:             'Age'
@@ -406,7 +406,7 @@ class Settings extends App.ControllerModal
           article_count:          'Article Count'
         class:      'medium'
       },
-      { 
+      {
         name:    'order_by'
         display: 'Order'
         tag:     'select'
@@ -417,8 +417,8 @@ class Settings extends App.ControllerModal
           number:                 'Number'
           title:                  'Title'
           customer:               'Customer'
-          ticket_state:           'State'
-          ticket_priority:        'Priority'
+          state:                  'State'
+          priority:               'Priority'
           group:                  'Group'
           owner:                  'Owner'
           created_at:             'Age'
@@ -431,7 +431,7 @@ class Settings extends App.ControllerModal
           article_count:          'Article Count'
         class:   'medium'
       },
-      { 
+      {
         name:    'order_by_direction'
         display: 'Direction'
         tag:     'select'
@@ -443,7 +443,7 @@ class Settings extends App.ControllerModal
           DESC:  'down'
         class:   'medium'
       },
-      { 
+      {
         name:    'group_by'
         display: 'Group by'
         tag:     'select'
@@ -453,8 +453,8 @@ class Settings extends App.ControllerModal
         translate:  true
         options:
           customer:               'Customer'
-          ticket_state:           'State'
-          ticket_priority:        'Priority'
+          state:           'State'
+          priority:        'Priority'
           group:                  'Group'
           owner:                  'Owner'
         class:   'medium'
@@ -467,7 +467,7 @@ class Settings extends App.ControllerModal
 #        null: false,
 #        relation: 'TicketArticleType',
 #        default: '9',
-#        class: 'medium', 
+#        class: 'medium',
 #        item_class: 'pull-left',
 #      },
     ]
diff --git a/app/assets/javascripts/app/controllers/ticket_zoom.js.coffee b/app/assets/javascripts/app/controllers/ticket_zoom.js.coffee
index 6f905e658..dc8ebeadc 100644
--- a/app/assets/javascripts/app/controllers/ticket_zoom.js.coffee
+++ b/app/assets/javascripts/app/controllers/ticket_zoom.js.coffee
@@ -336,25 +336,25 @@ class Edit extends App.Controller
     )
 
     @configure_attributes_ticket = [
-      { name: 'ticket_state_id',    display: 'State',    tag: 'select',   multiple: false, null: true, relation: 'TicketState', filter: @edit_form, translate: true, class: 'span2', item_class: 'pull-left' },
-      { name: 'ticket_priority_id', display: 'Priority', tag: 'select',   multiple: false, null: true, relation: 'TicketPriority', filter: @edit_form, translate: true, class: 'span2', item_class: 'pull-left' },
-      { name: 'group_id',           display: 'Group',    tag: 'select',   multiple: false, null: true, relation: 'Group', filter: @edit_form, class: 'span2', item_class: 'pull-left'  },
-      { name: 'owner_id',           display: 'Owner',    tag: 'select',   multiple: false, null: true, relation: 'User', filter: @edit_form, nulloption: true, class: 'span2', item_class: 'pull-left' },
+      { name: 'state_id',     display: 'State',    tag: 'select',   multiple: false, null: true, relation: 'TicketState', filter: @edit_form, translate: true, class: 'span2', item_class: 'pull-left' },
+      { name: 'priority_id',  display: 'Priority', tag: 'select',   multiple: false, null: true, relation: 'TicketPriority', filter: @edit_form, translate: true, class: 'span2', item_class: 'pull-left' },
+      { name: 'group_id',     display: 'Group',    tag: 'select',   multiple: false, null: true, relation: 'Group', filter: @edit_form, class: 'span2', item_class: 'pull-left'  },
+      { name: 'owner_id',     display: 'Owner',    tag: 'select',   multiple: false, null: true, relation: 'User', filter: @edit_form, nulloption: true, class: 'span2', item_class: 'pull-left' },
     ]
     if @isRole('Customer')
       @configure_attributes_ticket = [
-        { name: 'ticket_state_id',    display: 'State',    tag: 'select',   multiple: false, null: true, relation: 'TicketState', filter: @edit_form, translate: true, class: 'span2', item_class: 'pull-left' },
-        { name: 'ticket_priority_id', display: 'Priority', tag: 'select',   multiple: false, null: true, relation: 'TicketPriority', filter: @edit_form, translate: true, class: 'span2', item_class: 'pull-left' },
+        { name: 'state_id',    display: 'State',    tag: 'select',   multiple: false, null: true, relation: 'TicketState', filter: @edit_form, translate: true, class: 'span2', item_class: 'pull-left' },
+        { name: 'priority_id', display: 'Priority', tag: 'select',   multiple: false, null: true, relation: 'TicketPriority', filter: @edit_form, translate: true, class: 'span2', item_class: 'pull-left' },
       ]
 
     @configure_attributes_article = [
-      { name: 'ticket_article_type_id',   display: 'Type',        tag: 'select',   multiple: false, null: true, relation: 'TicketArticleType', filter: @edit_form, default: '9', translate: true, class: 'medium' },
-      { name: 'internal',                 display: 'Visibility',  tag: 'select',   null: true, options: { true: 'internal', false: 'public' }, class: 'medium', item_class: '', default: false },
-      { name: 'to',                       display: 'To',          tag: 'input',    type: 'text', limit: 100, null: true, class: 'span7', hide: true },
-      { name: 'cc',                       display: 'Cc',          tag: 'input',    type: 'text', limit: 100, null: true, class: 'span7', hide: true },
-#      { name: 'subject',                  display: 'Subject',     tag: 'input',    type: 'text', limit: 100, null: true, class: 'span7', hide: true },
-      { name: 'in_reply_to',              display: 'In Reply to', tag: 'input',    type: 'text', limit: 100, null: true, class: 'span7', item_class: 'hide' },
-      { name: 'body',                     display: 'Text',        tag: 'textarea', rows: 6,  limit: 100, null: true, class: 'span7', item_class: '', upload: true },
+      { name: 'type_id',      display: 'Type',        tag: 'select',   multiple: false, null: true, relation: 'TicketArticleType', filter: @edit_form, default: '9', translate: true, class: 'medium' },
+      { name: 'internal',     display: 'Visibility',  tag: 'select',   null: true, options: { true: 'internal', false: 'public' }, class: 'medium', item_class: '', default: false },
+      { name: 'to',           display: 'To',          tag: 'input',    type: 'text', limit: 100, null: true, class: 'span7', hide: true },
+      { name: 'cc',           display: 'Cc',          tag: 'input',    type: 'text', limit: 100, null: true, class: 'span7', hide: true },
+#      { name: 'subject',      display: 'Subject',     tag: 'input',    type: 'text', limit: 100, null: true, class: 'span7', hide: true },
+      { name: 'in_reply_to',  display: 'In Reply to', tag: 'input',    type: 'text', limit: 100, null: true, class: 'span7', item_class: 'hide' },
+      { name: 'body',         display: 'Text',        tag: 'textarea', rows: 6,  limit: 100, null: true, class: 'span7', item_class: '', upload: true },
     ]
     if @isRole('Customer')
       @configure_attributes_article = [
@@ -390,7 +390,7 @@ class Edit extends App.Controller
       dependency: [
         {
           bind: {
-            name:     'ticket_article_type_id'
+            name:     'type_id'
             relation: 'TicketArticleType'
             value:    ['email']
           },
@@ -401,7 +401,7 @@ class Edit extends App.Controller
         },
         {
           bind: {
-            name:     'ticket_article_type_id'
+            name:     'type_id'
             relation: 'TicketArticleType'
             value:    ['note', 'twitter status', 'twitter direct-message']
           },
@@ -450,14 +450,14 @@ class Edit extends App.Controller
 
     # find sender_id
     if @isRole('Customer')
-      sender       = App.TicketArticleSender.findByAttribute( 'name', 'Customer' )
-      article_type = App.TicketArticleType.findByAttribute( 'name', 'web' )
-      params.ticket_article_type_id   = article_type.id
-      params.ticket_article_sender_id = sender.id
+      sender            = App.TicketArticleSender.findByAttribute( 'name', 'Customer' )
+      article_type      = App.TicketArticleType.findByAttribute( 'name', 'web' )
+      params.type_id    = article_type.id
+      params.sender_id  = sender.id
     else
-      sender       = App.TicketArticleSender.findByAttribute( 'name', 'Agent' )
-      article_type = App.TicketArticleType.find( params['ticket_article_type_id'] )
-      params.ticket_article_sender_id = sender.id
+      sender            = App.TicketArticleSender.findByAttribute( 'name', 'Agent' )
+      article_type      = App.TicketArticleType.find( params['type_id'] )
+      params.sender_id  = sender.id
 
     # update ticket
     ticket_update = {}
@@ -641,16 +641,16 @@ class ArticleView extends App.Controller
     e.preventDefault()
     article_id   = $(e.target).parents('[data-id]').data('id')
     article      = App.TicketArticle.find( article_id )
-    article_type = App.TicketArticleType.find( article.ticket_article_type_id )
+    article_type = App.TicketArticleType.find( article.type_id )
     customer     = App.User.find( article.created_by_id )
 
     # update form
     @checkIfSignatureIsNeeded(article_type)
 
     # preselect article type
-    @ui.el.find('[name="ticket_article_type_id"]').find('option:selected').removeAttr('selected')
-    @ui.el.find('[name="ticket_article_type_id"]').find('[value="' + article_type.id + '"]').attr('selected',true)
-    @ui.el.find('[name="ticket_article_type_id"]').trigger('change')
+    @ui.el.find('[name="type_id"]').find('option:selected').removeAttr('selected')
+    @ui.el.find('[name="type_id"]').find('[value="' + article_type.id + '"]').attr('selected',true)
+    @ui.el.find('[name="type_id"]').trigger('change')
 
     # empty form
     #@ui.el.find('[name="to"]').val('')
diff --git a/app/assets/javascripts/app/controllers/widget/link.js.coffee b/app/assets/javascripts/app/controllers/widget/link.js.coffee
index 7cdcb9a4f..3136828ec 100644
--- a/app/assets/javascripts/app/controllers/widget/link.js.coffee
+++ b/app/assets/javascripts/app/controllers/widget/link.js.coffee
@@ -41,7 +41,7 @@ class App.WidgetLink extends App.ControllerDrox
 
       if item['link_object'] is 'Ticket'
         ticket = App.Ticket.retrieve( item['link_object_value'] )
-        if ticket.ticket_state.name is 'merged'
+        if ticket.state.name is 'merged'
           ticket.css = 'merged'
         list[ item['link_type'] ].push ticket
 
diff --git a/app/assets/javascripts/app/models/overview.js.coffee b/app/assets/javascripts/app/models/overview.js.coffee
index 626b0b5f4..8dca90e08 100644
--- a/app/assets/javascripts/app/models/overview.js.coffee
+++ b/app/assets/javascripts/app/models/overview.js.coffee
@@ -15,15 +15,15 @@ class App.Overview extends App.Model
       name:    'view::s'
       display: 'Attributes'
       tag:     'checkbox'
-      default: ['number', 'title', 'ticket_state', 'created_at']
+      default: ['number', 'title', 'state', 'created_at']
       null:    false
       translate: true
       options:
         number:                 'Number'
         title:                  'Title'
         customer:               'Customer'
-        ticket_state:           'State'
-        ticket_priority:        'Priority'
+        state:                  'State'
+        priority:               'Priority'
         group:                  'Group'
         owner:                  'Owner'
         created_at:             'Age'
@@ -47,8 +47,8 @@ class App.Overview extends App.Model
         number:                 'Number'
         title:                  'Title'
         customer:               'Customer'
-        ticket_state:           'State'
-        ticket_priority:        'Priority'
+        state:                  'State'
+        priority:               'Priority'
         group:                  'Group'
         owner:                  'Owner'
         created_at:             'Age'
@@ -82,8 +82,8 @@ class App.Overview extends App.Model
       translate:  true
       options:
         customer:               'Customer'
-        ticket_state:           'State'
-        ticket_priority:        'Priority'
+        state:                  'State'
+        priority:               'Priority'
         group:                  'Group'
         owner:                  'Owner'
       class:   'span4'
diff --git a/app/assets/javascripts/app/models/sla.js.coffee b/app/assets/javascripts/app/models/sla.js.coffee
index c49ddb4cf..003df8976 100644
--- a/app/assets/javascripts/app/models/sla.js.coffee
+++ b/app/assets/javascripts/app/models/sla.js.coffee
@@ -25,11 +25,11 @@ class App.Sla extends App.Model
       nulloption: true
       translate:  true
       options:
-        customer:         'Customer'
-        ticket_state:     'State'
-        ticket_priority:  'Priority'
-        group:            'Group'
-        owner:            'Owner'
+        customer:  'Customer'
+        state:     'State'
+        priority:  'Priority'
+        group:     'Group'
+        owner:     'Owner'
       class:   'span4'
     },
     { name: 'updated_at',          display: 'Updated',             type: 'time', readonly: 1 },
diff --git a/app/assets/javascripts/app/models/ticket.js.coffee b/app/assets/javascripts/app/models/ticket.js.coffee
index f7e585bac..901e6b102 100644
--- a/app/assets/javascripts/app/models/ticket.js.coffee
+++ b/app/assets/javascripts/app/models/ticket.js.coffee
@@ -1,5 +1,5 @@
 class App.Ticket extends App.Model
-  @configure 'Ticket', 'number', 'title', 'group_id', 'owner_id', 'customer_id', 'ticket_state_id', 'ticket_priority_id', 'article', 'tags', 'updated_at'
+  @configure 'Ticket', 'number', 'title', 'group_id', 'owner_id', 'customer_id', 'state_id', 'priority_id', 'article', 'tags', 'updated_at'
   @extend Spine.Model.Ajax
   @url: @apiPath + '/tickets'
   @configure_attributes = [
@@ -8,8 +8,8 @@ class App.Ticket extends App.Model
       { name: 'group_id',              display: 'Group',    tag: 'select',   multiple: false, limit: 100, null: false, class: 'span8', relation: 'Group', style: 'width: 10%' },
       { name: 'owner_id',              display: 'Owner',    tag: 'select',   multiple: false, limit: 100, null: true, class: 'span8', relation: 'User', style: 'width: 12%' },
       { name: 'title',                 display: 'Title',    tag: 'input',    type: 'text', limit: 100, null: false, class: 'span8' },
-      { name: 'ticket_state_id',       display: 'State',    tag: 'select',   multiple: false, null: false, relation: 'TicketState', default: 'new', class: 'medium', style: 'width: 12%' },
-      { name: 'ticket_priority_id',    display: 'Priority', tag: 'select',   multiple: false, null: false, relation: 'TicketPriority', default: '2 normal', class: 'medium', style: 'width: 12%' },
+      { name: 'state_id',              display: 'State',    tag: 'select',   multiple: false, null: false, relation: 'TicketState', default: 'new', class: 'medium', style: 'width: 12%' },
+      { name: 'priority_id',           display: 'Priority', tag: 'select',   multiple: false, null: false, relation: 'TicketPriority', default: '2 normal', class: 'medium', style: 'width: 12%' },
       { name: 'created_at',            display: 'Created',  tag: 'time', style: 'width: 12%' },
       { name: 'last_contact',          display: 'Last contact',            tag: 'time', null: true, style: 'width: 12%' },
       { name: 'last_contact_agent',    display: 'Last contact (Agent)',    tag: 'time', null: true, style: 'width: 12%' },
@@ -26,10 +26,10 @@ class App.Ticket extends App.Model
   @_fillUp: (data) ->
 
     # priority
-    data.ticket_priority = App.TicketPriority.find( data.ticket_priority_id )
+    data.priority = App.TicketPriority.find( data.priority_id )
 
     # state
-    data.ticket_state = App.TicketState.find( data.ticket_state_id )
+    data.state = App.TicketState.find( data.state_id )
 
     # group
     data.group = App.Group.find( data.group_id )
diff --git a/app/assets/javascripts/app/models/ticket_article.js.coffee b/app/assets/javascripts/app/models/ticket_article.js.coffee
index 859c6aa96..8bb740d8a 100644
--- a/app/assets/javascripts/app/models/ticket_article.js.coffee
+++ b/app/assets/javascripts/app/models/ticket_article.js.coffee
@@ -1,17 +1,17 @@
 class App.TicketArticle extends App.Model
-  @configure 'TicketArticle', 'from', 'to', 'cc', 'subject', 'body', 'ticket_id', 'ticket_article_type_id', 'ticket_article_sender_id', 'internal', 'in_reply_to', 'form_id', 'updated_at'
+  @configure 'TicketArticle', 'from', 'to', 'cc', 'subject', 'body', 'ticket_id', 'type_id', 'sender_id', 'internal', 'in_reply_to', 'form_id', 'updated_at'
   @extend Spine.Model.Ajax
   @url: @apiPath + '/ticket_articles'
   @configure_attributes = [
-      { name: 'ticket_id',                display: 'TicketID', null: false, readonly: 1, },
-      { name: 'from',                     display: 'From',     tag: 'input',    type: 'text', limit: 100, null: false, class: 'span8',  },
-      { name: 'to',                       display: 'To',       tag: 'input',    type: 'text', limit: 100, null: true, class: 'span8',  },
-      { name: 'cc',                       display: 'Cc',       tag: 'input',    type: 'text', limit: 100, null: true, class: 'span8',  },
-      { name: 'subject',                  display: 'Subject',  tag: 'input',    type: 'text', limit: 100, null: true, class: 'span8',  },
-      { name: 'body',                     display: 'Text',     tag: 'textarea', rows: 5,      limit: 100, null: false, class: 'span8',  },
-      { name: 'ticket_article_type_id',   display: 'Type',     tag: 'select',   multiple: false, null: false, relation: 'TicketArticleType', default: '', class: 'medium' },
-      { name: 'ticket_article_sender_id', display: 'Sender',   tag: 'select',   multiple: false, null: false, relation: 'TicketArticleSender', default: '', class: 'medium' },
-      { name: 'internal',                 display: 'Visibility', tag: 'radio',  default: false,  null: true, options: { true: 'internal', false: 'public' }, class: 'medium' },
+      { name: 'ticket_id',  display: 'TicketID', null: false, readonly: 1, },
+      { name: 'from',       display: 'From',     tag: 'input',    type: 'text', limit: 100, null: false, class: 'span8',  },
+      { name: 'to',         display: 'To',       tag: 'input',    type: 'text', limit: 100, null: true, class: 'span8',  },
+      { name: 'cc',         display: 'Cc',       tag: 'input',    type: 'text', limit: 100, null: true, class: 'span8',  },
+      { name: 'subject',    display: 'Subject',  tag: 'input',    type: 'text', limit: 100, null: true, class: 'span8',  },
+      { name: 'body',       display: 'Text',     tag: 'textarea', rows: 5,      limit: 100, null: false, class: 'span8',  },
+      { name: 'type_id',    display: 'Type',     tag: 'select',   multiple: false, null: false, relation: 'TicketArticleType', default: '', class: 'medium' },
+      { name: 'sender_id',  display: 'Sender',   tag: 'select',   multiple: false, null: false, relation: 'TicketArticleSender', default: '', class: 'medium' },
+      { name: 'internal',   display: 'Visibility', tag: 'radio',  default: false,  null: true, options: { true: 'internal', false: 'public' }, class: 'medium' },
     ]
 
   uiUrl: ->
@@ -29,12 +29,11 @@ class App.TicketArticle extends App.Model
       data.updated_by = App.User.retrieve( data.updated_by_id )
 
     # add relations
-    data.article_type   = App.TicketArticleType.find( data.ticket_article_type_id )
-    data.article_sender = App.TicketArticleSender.find( data.ticket_article_sender_id )
+    data.type   = App.TicketArticleType.find( data.type_id )
+    data.sender = App.TicketArticleSender.find( data.sender_id )
 
     data
 
-
   displayName: ->
     if @subject
       return @subject
diff --git a/app/assets/javascripts/app/views/agent_ticket_view/detail.jst.eco b/app/assets/javascripts/app/views/agent_ticket_view/detail.jst.eco
index 03449857e..9d6af49b8 100644
--- a/app/assets/javascripts/app/views/agent_ticket_view/detail.jst.eco
+++ b/app/assets/javascripts/app/views/agent_ticket_view/detail.jst.eco
@@ -17,7 +17,7 @@
       <h3><a href="#" data-type="edit"><%= ticket.title %></a> <small><%= ticket.number %> <span class="humanTimeFromNow" data-time="<%= ticket.created_at %>">?</span></small></h3>
       <div class="row">
         <div class="span2">
-          <b><%- @T( 'State' ) %></b> <%- @T( ticket.ticket_state.name ) %>
+          <b><%- @T( 'State' ) %></b> <%- @T( ticket.state.name ) %>
         </div>
         <div class="span2">
           <b><%- @T( 'Group' ) %></b> <%= ticket.group.name %>
@@ -28,7 +28,7 @@
       </div>
       <div class="row">
         <div class="span2">
-          <b><%- @T( 'Priority' ) %></b> <%- @T( ticket.ticket_priority.name ) %>
+          <b><%- @T( 'Priority' ) %></b> <%- @T( ticket.priority.name ) %>
         </div>
         <div class="span2">
           <b><%- @T( 'Owner' ) %></b> <%= ticket.owner.displayName() %>
diff --git a/app/assets/javascripts/app/views/popover/ticket.jst.eco b/app/assets/javascripts/app/views/popover/ticket.jst.eco
index 8c3045ec1..4a134eac7 100644
--- a/app/assets/javascripts/app/views/popover/ticket.jst.eco
+++ b/app/assets/javascripts/app/views/popover/ticket.jst.eco
@@ -5,10 +5,10 @@
   </tr>
   <tr>
     <td><%- @P( @ticket.group ) %></td>
-    <td><%- @T( @ticket.ticket_state.name ) %></td>
+    <td><%- @T( @ticket.state.name ) %></td>
   </tr>
   <tr>
-    <td><%- @T( @ticket.ticket_priority.name ) %></td>
+    <td><%- @T( @ticket.priority.name ) %></td>
     <td></td>
   </tr>
   <tr>
diff --git a/app/assets/javascripts/app/views/ticket_zoom/info.jst.eco b/app/assets/javascripts/app/views/ticket_zoom/info.jst.eco
index d27ae5a2c..45f3c87f6 100644
--- a/app/assets/javascripts/app/views/ticket_zoom/info.jst.eco
+++ b/app/assets/javascripts/app/views/ticket_zoom/info.jst.eco
@@ -3,10 +3,10 @@
     <td><%- @T('Group') %></td><td><%= @ticket.group.name %></td>
   </tr>
   <tr>
-    <td><%- @T('State') %></td><td><%- @T( @ticket.ticket_state.name ) %></td>
+    <td><%- @T('State') %></td><td><%- @T( @ticket.state.name ) %></td>
   </tr>
   <tr>
-    <td><%- @T('Priority') %></td><td><%- @T( @ticket.ticket_priority.name ) %></td>
+    <td><%- @T('Priority') %></td><td><%- @T( @ticket.priority.name ) %></td>
   </tr>
   <tr>
     <td><%- @T('Age') %></td><td><span class="humanTimeFromNow" data-time="<%- @ticket.created_at %>">?</span></td>
diff --git a/lib/sessions/backend/collections.rb b/lib/sessions/backend/collections.rb
index 672afb773..d135a2afa 100644
--- a/lib/sessions/backend/collections.rb
+++ b/lib/sessions/backend/collections.rb
@@ -68,4 +68,4 @@ module Sessions::Backend::Collections
     }
   end
 
-end 
+end
\ No newline at end of file
diff --git a/test/browser/agent_ticket_actions_level1_test.rb b/test/browser/agent_ticket_actions_level1_test.rb
index 9b888c0e6..359577e64 100644
--- a/test/browser/agent_ticket_actions_level1_test.rb
+++ b/test/browser/agent_ticket_actions_level1_test.rb
@@ -39,7 +39,7 @@ class AgentTicketActionLevel1Test < TestCase
           # update ticket
           {
             :execute => 'select',
-            :css     => '.active select[name="ticket_article_type_id"]',
+            :css     => '.active select[name="type_id"]',
             :value   => 'note',
           },
           {
@@ -94,7 +94,7 @@ class AgentTicketActionLevel1Test < TestCase
           # update ticket
           {
             :execute => 'select',
-            :css     => '.content_permanent.active select[name="ticket_article_type_id"]',
+            :css     => '.content_permanent.active select[name="type_id"]',
             :value   => 'note',
           },
           {
diff --git a/test/browser/agent_ticket_actions_level2_test.rb b/test/browser/agent_ticket_actions_level2_test.rb
index ad2fb597f..f8e7e1b4e 100644
--- a/test/browser/agent_ticket_actions_level2_test.rb
+++ b/test/browser/agent_ticket_actions_level2_test.rb
@@ -197,7 +197,7 @@ class AgentTicketActionsLevel2Test < TestCase
           {
             :where   => :instance1,
             :execute => 'select',
-            :css     => '.active .ticket-answer select[name="ticket_article_type_id"]',
+            :css     => '.active .ticket-answer select[name="type_id"]',
             :value   => 'note',
           },
           {