diff --git a/app/assets/javascripts/app/controllers/_application_controller.js.coffee b/app/assets/javascripts/app/controllers/_application_controller.js.coffee
index 0b3762346..648f222e5 100644
--- a/app/assets/javascripts/app/controllers/_application_controller.js.coffee
+++ b/app/assets/javascripts/app/controllers/_application_controller.js.coffee
@@ -456,7 +456,6 @@ class App.ControllerModal extends App.Controller
       @show()
 
   show: ->
-    console.log('M', @message,  @el.length)
     if @button is true
       @button = 'Submit'
 
diff --git a/app/assets/javascripts/app/controllers/_application_controller_generic.js.coffee b/app/assets/javascripts/app/controllers/_application_controller_generic.js.coffee
index fed8e74cc..51ad826d9 100644
--- a/app/assets/javascripts/app/controllers/_application_controller_generic.js.coffee
+++ b/app/assets/javascripts/app/controllers/_application_controller_generic.js.coffee
@@ -359,41 +359,21 @@ class App.GenericHistory extends App.ControllerModal
     @head  = 'History'
     @close = true
 
-  render: ( items, orderClass = '' ) ->
+  render: ->
 
-    for item in items
-
-      item.link  = ''
-      item.title = '???'
-
-      if item.object is 'Ticket::Article'
-        item.object = 'Article'
-        article = App.TicketArticle.find( item.o_id )
-        ticket  = App.Ticket.find( article.ticket_id )
-        item.title = article.subject || ticket.title
-        item.link  = article.uiUrl()
-
-      if App[item.object]
-        object     = App[item.object].find( item.o_id )
-        item.link  = object.uiUrl()
-        item.title = object.displayName()
-
-      item.created_by = App.User.find( item.created_by_id )
-
-    # set cache
-    @historyListCache = items
+    localItem = @reworkItems( @items )
 
     @html App.view('generic/history')(
-      items: items
-      orderClass: orderClass
-
-      @historyListCache
+      items: localItem
     )
+
+    @onShow()
+
     @el.find('a[data-type="sortorder"]').bind(
       'click',
       (e) =>
         e.preventDefault()
-        @sortorder(e)
+        @sortorder()
     )
     if !@isShown
       @isShown = true
@@ -404,16 +384,95 @@ class App.GenericHistory extends App.ControllerModal
     @userPopups()
 
     # show frontend times
-    @delay( @frontendTimeUpdate, 100, 'ui-time-update' )
+    @delay( @frontendTimeUpdate, 800, 'ui-time-update' )
 
-  sortorder: (e) ->
-    e.preventDefault()
-    isDown = @el.find('[data-type="sortorder"]').hasClass('down')
+  sortorder: =>
+    @items = @items.reverse()
 
-    if isDown
-      @render( @historyListCache, 'up' )
-    else
-      @render( @historyListCache.reverse(), 'down' )
+    @render()
+
+  T: (name) ->
+    App.i18n.translateInline(name)
+
+  reworkItems: (items) ->
+    newItems = []
+    newItem = {}
+    lastUserId = undefined
+    lastTime   = undefined
+    items = clone(items)
+    for item in items
+
+      if item.object is 'Ticket::Article'
+        item.object = 'Article'
+
+      data = item
+      data.created_by = App.User.find( item.created_by_id )
+
+      currentItemTime = new Date( item.created_at )
+      lastItemTime    = new Date( new Date( lastTime ).getTime() + (15 * 1000) )
+
+      # start new section if user or time has changed
+      if lastUserId isnt item.created_by_id || currentItemTime > lastItemTime
+        lastTime   = item.created_at
+        lastUserId = item.created_by_id
+        if !_.isEmpty(newItem)
+          newItems.push newItem
+        newItem =
+          created_at: item.created_at
+          created_by: App.User.find( item.created_by_id )
+          records: []
+
+      # build content
+      content = ''
+      if item.type is 'notification' || item.type is 'email'
+        content = "#{ @T( item.type ) } #{ @T( 'sent to' ) } #{ item.value_to }"
+      else
+        content = "#{ @T( item.type ) } #{ @T(item.object) } "
+        if item.attribute
+          content += "#{ @T(item.attribute) }"
+
+          # convert time stamps
+          if item.object is 'User' && item.attribute is 'last_login'
+            if item.value_from
+              item.value_from = App.i18n.translateTimestamp( item.value_from )
+            if item.value_to
+              item.value_to = App.i18n.translateTimestamp( item.value_to )
+
+        if item.value_from
+          if item.value_to
+            content += " #{ @T( 'from' ) }"
+          content += " '#{ item.value_from }'"
+
+        if item.value_to
+          if item.value_from
+            content += " #{ @T( 'to' ) }"
+          content += " '#{ item.value_to }'"
+
+      newItem.records.push content
+
+    if !_.isEmpty(newItem)
+      newItems.push newItem
+
+    newItems
+
+class App.ActionRow extends App.Controller
+  constructor: ->
+    super
+    @render()
+
+  render: ->
+    @html App.view('generic/actions')(
+      items: @items
+    )
+
+    for item in @items
+      do (item) =>
+        @el.find('[data-type="' + item.name + '"]').on(
+          'click',
+          (e) =>
+            e.preventDefault()
+            item.callback()
+        )
 
 class App.Sidebar extends App.Controller
   events:
diff --git a/app/assets/javascripts/app/controllers/agent_ticket_merge.js.coffee b/app/assets/javascripts/app/controllers/agent_ticket_merge.js.coffee
index 09d4e9038..cdb748b58 100644
--- a/app/assets/javascripts/app/controllers/agent_ticket_merge.js.coffee
+++ b/app/assets/javascripts/app/controllers/agent_ticket_merge.js.coffee
@@ -1,15 +1,18 @@
 class App.TicketMerge extends App.ControllerModal
   constructor: ->
     super
+    @head = 'Merge'
+    @button = true
+    @cancel = true
     @fetch()
 
   fetch: ->
 
     # merge tickets
     @ajax(
-      id:    'ticket_merge_list'
+      id:    'ticket_related'
       type:  'GET'
-      url:   @apiPath + '/ticket_merge_list/' + @ticket.id
+      url:   @apiPath + '/ticket_related/' + @ticket.id
       processData: true,
       success: (data, status, xhr) =>
 
@@ -18,7 +21,6 @@ class App.TicketMerge extends App.ControllerModal
 
         @ticket_ids_by_customer    = data.ticket_ids_by_customer
         @ticket_ids_recent_viewed  = data.ticket_ids_recent_viewed
-
         @render()
     )
 
diff --git a/app/assets/javascripts/app/controllers/organization_history.js.coffee b/app/assets/javascripts/app/controllers/organization_history.js.coffee
index 0504a0718..a88953a15 100644
--- a/app/assets/javascripts/app/controllers/organization_history.js.coffee
+++ b/app/assets/javascripts/app/controllers/organization_history.js.coffee
@@ -15,6 +15,8 @@ class App.OrganizationHistory extends App.GenericHistory
         # load assets
         App.Collection.loadAssets( data.assets )
 
+        @items = data.history
+
         # render page
-        @render(data.history)
-    )
+        @render()
+    )
\ No newline at end of file
diff --git a/app/assets/javascripts/app/controllers/organization_zoom.js.coffee b/app/assets/javascripts/app/controllers/organization_zoom.js.coffee
index 025bf41fa..f7c0647ee 100644
--- a/app/assets/javascripts/app/controllers/organization_zoom.js.coffee
+++ b/app/assets/javascripts/app/controllers/organization_zoom.js.coffee
@@ -64,10 +64,19 @@ class App.OrganizationZoom extends App.Controller
     )
 
     # start action controller
-    new ActionRow(
-      el:           @el.find('.action')
-      organization: organization
-      ui:           @
+    showHistory = =>
+      new App.OrganizationHistory( organization_id: organization.id )
+
+    actions = [
+      {
+        name:     'history'
+        title:    'History'
+        callback: showHistory
+      }
+    ]
+    new App.ActionRow(
+      el:    @el.find('.action')
+      items: actions
     )
 
     new Sidebar(
@@ -168,21 +177,6 @@ class Sidebar extends App.Controller
       items:  items
     )
 
-class ActionRow extends App.Controller
-  events:
-    'click [data-type=history]':  'history_dialog'
-
-  constructor: ->
-    super
-    @render()
-
-  render: ->
-    @html App.view('user_zoom/actions')()
-
-  history_dialog: (e) ->
-    e.preventDefault()
-    new App.OrganizationHistory( organization_id: @organization.id )
-
 class Router extends App.ControllerPermanent
   constructor: (params) ->
     super
diff --git a/app/assets/javascripts/app/controllers/ticket_history.js.coffee b/app/assets/javascripts/app/controllers/ticket_history.js.coffee
index 1e2a5f6c7..2cd33cc60 100644
--- a/app/assets/javascripts/app/controllers/ticket_history.js.coffee
+++ b/app/assets/javascripts/app/controllers/ticket_history.js.coffee
@@ -9,12 +9,14 @@ class App.TicketHistory extends App.GenericHistory
     @ajax(
       id:    'ticket_history',
       type:  'GET',
-      url:   @apiPath + '/ticket_history/' + @ticket.id,
+      url:   @apiPath + '/ticket_history/' + @ticket_id,
       success: (data, status, xhr) =>
 
         # load assets
         App.Collection.loadAssets( data.assets )
 
+        @items = data.history
+
         # render page
-        @render(data.history)
-    )
+        @render()
+    )
\ No newline at end of file
diff --git a/app/assets/javascripts/app/controllers/ticket_zoom.js.coffee b/app/assets/javascripts/app/controllers/ticket_zoom.js.coffee
index 3c7f76773..c7617aba9 100644
--- a/app/assets/javascripts/app/controllers/ticket_zoom.js.coffee
+++ b/app/assets/javascripts/app/controllers/ticket_zoom.js.coffee
@@ -162,6 +162,28 @@ class App.TicketZoom extends App.Controller
             object_type:  'Ticket'
             object:       @ticket
           )
+          el.append('<div class="action"></div>')
+          showHistory = =>
+            new App.TicketHistory( ticket_id: @ticket.id )
+          showMerge = =>
+            new App.TicketMerge( ticket: @ticket, task_key: @task_key )
+          actions = [
+            {
+              name:     'history'
+              title:    'History'
+              callback: showHistory
+            },
+            {
+              name:     'merge'
+              title:    'Merge'
+              callback: showMerge
+            },
+          ]
+          new App.ActionRow(
+            el:    @el.find('.action')
+            items: actions
+          )
+
       items = [
         {
           head: 'Ticket Settings'
@@ -275,7 +297,6 @@ class App.TicketZoom extends App.Controller
         )
         ###
 
-    @TicketAction()
     @ArticleView()
 
     if force || !@editDone
@@ -323,18 +344,6 @@ class App.TicketZoom extends App.Controller
       ui:         @
     )
 
-  TicketAction: =>
-    # start action controller
-    if !@isRole('Customer')
-      new ActionRow(
-        el:      @el.find('.action')
-        ticket:  @ticket
-        ui:      @
-      )
-
-    # enable user popups
-    @userPopups()
-
 class TicketTitle extends App.Controller
   events:
     'blur .ticket-title-update': 'update'
@@ -1212,26 +1221,6 @@ class Article extends App.Controller
       for attachment in @article.attachments
         attachment.size = @humanFileSize(attachment.size)
 
-class ActionRow extends App.Controller
-  events:
-    'click [data-type=history]':  'history_dialog'
-    'click [data-type=merge]':    'merge_dialog'
-
-  constructor: ->
-    super
-    @render()
-
-  render: ->
-    @html App.view('ticket_zoom/actions')()
-
-  history_dialog: (e) ->
-    e.preventDefault()
-    new App.TicketHistory( ticket: @ticket )
-
-  merge_dialog: (e) ->
-    e.preventDefault()
-    new App.TicketMerge( ticket: @ticket, task_key: @ui.task_key )
-
 class TicketZoomRouter extends App.ControllerPermanent
   constructor: (params) ->
     super
diff --git a/app/assets/javascripts/app/controllers/user_history.js.coffee b/app/assets/javascripts/app/controllers/user_history.js.coffee
index 6083dd746..5890082ce 100644
--- a/app/assets/javascripts/app/controllers/user_history.js.coffee
+++ b/app/assets/javascripts/app/controllers/user_history.js.coffee
@@ -15,6 +15,8 @@ class App.UserHistory extends App.GenericHistory
         # load assets
         App.Collection.loadAssets( data.assets )
 
+        @items = data.history
+
         # render page
-        @render(data.history)
+        @render()
     )
diff --git a/app/assets/javascripts/app/controllers/user_zoom.js.coffee b/app/assets/javascripts/app/controllers/user_zoom.js.coffee
index 166e2072f..74c2b485a 100644
--- a/app/assets/javascripts/app/controllers/user_zoom.js.coffee
+++ b/app/assets/javascripts/app/controllers/user_zoom.js.coffee
@@ -63,10 +63,19 @@ class App.UserZoom extends App.Controller
     )
 
     # start action controller
-    new ActionRow(
-      el:   @el.find('.action')
-      user: user
-      ui:   @
+    showHistory = =>
+      new App.UserHistory( user_id: user.id )
+
+    actions = [
+      {
+        name:     'history'
+        title:    'History'
+        callback: showHistory
+      }
+    ]
+    new App.ActionRow(
+      el:    @el.find('.action')
+      items: actions
     )
 
     new Sidebar(
@@ -218,22 +227,6 @@ class Sidebar extends App.Controller
       items:  items
     )
 
-class ActionRow extends App.Controller
-  events:
-    'click [data-type=history]':  'history_dialog'
-
-  constructor: ->
-    super
-    @render()
-
-  render: ->
-    @html App.view('user_zoom/actions')()
-
-  history_dialog: (e) ->
-    e.preventDefault()
-    new App.UserHistory( user_id: @user.id )
-
-
 class Router extends App.ControllerPermanent
   constructor: (params) ->
     super
diff --git a/app/assets/javascripts/app/controllers/widget/link.js.coffee b/app/assets/javascripts/app/controllers/widget/link.js.coffee
index 645cd27ac..9840f1d28 100644
--- a/app/assets/javascripts/app/controllers/widget/link.js.coffee
+++ b/app/assets/javascripts/app/controllers/widget/link.js.coffee
@@ -74,10 +74,10 @@ class App.WidgetLink extends App.Controller
   add: (e) =>
     e.preventDefault()
     new App.LinkAdd(
-      link_object:    @object_type,
-      link_object_id: @object.id,
-      object:         @object,
-      parent:         @,
+      link_object:    @object_type
+      link_object_id: @object.id
+      object:         @object
+      parent:         @
     )
 
 class App.LinkAdd extends App.ControllerModal
@@ -87,17 +87,86 @@ class App.LinkAdd extends App.ControllerModal
     @button = true
     @cancel = true
 
+    @ticket = @object
+
+    @fetch()
+
+  fetch: ->
+
+    # merge tickets
+    @ajax(
+      id:    'ticket_related'
+      type:  'GET'
+      url:   @apiPath + '/ticket_related/' + @ticket.id
+      processData: true,
+      success: (data, status, xhr) =>
+
+        # load assets
+        App.Collection.loadAssets( data.assets )
+
+        @ticket_ids_by_customer    = data.ticket_ids_by_customer
+        @ticket_ids_recent_viewed  = data.ticket_ids_recent_viewed
+        @render()
+    )
+
+
+  render: ->
     @html App.view('link/add')(
       link_object:    @link_object,
       link_object_id: @link_object_id,
       object:         @object,
     )
+
+    list = []
+    for ticket_id in @ticket_ids_by_customer
+      if ticket_id isnt @ticket.id
+        ticketItem = App.Ticket.fullLocal( ticket_id )
+        list.push ticketItem
+    new App.ControllerTable(
+      el:       @el.find('#ticket-merge-customer-tickets'),
+      overview: [ 'number', 'title', 'state', 'group', 'created_at' ]
+      model:    App.Ticket,
+      objects:  list,
+      radio:    true,
+    )
+
+    list = []
+    for ticket_id in @ticket_ids_recent_viewed
+      if ticket_id isnt @ticket.id
+        ticketItem = App.Ticket.fullLocal( ticket_id )
+        list.push ticketItem
+    new App.ControllerTable(
+      el:       @el.find('#ticket-merge-recent-tickets'),
+      overview: [ 'number', 'title', 'state', 'group', 'created_at' ]
+      model:    App.Ticket,
+      objects:  list,
+      radio:    true,
+    )
+
+    @el.delegate('[name="ticket_number"]', 'focus', (e) ->
+      $(e.target).parents().find('[name="radio"]').prop( 'checked', false )
+    )
+
+    @el.delegate('[name="radio"]', 'click', (e) ->
+      if $(e.target).prop('checked')
+        ticket_id = $(e.target).val()
+        ticket    = App.Ticket.fullLocal( ticket_id )
+        $(e.target).parents().find('[name="ticket_number"]').val( ticket.number )
+    )
+
     @show()
 
   onSubmit: (e) =>
     e.preventDefault()
     params = @formParam(e.target)
 
+    if !params['ticket_number']
+      alert('Ticket# is needed!')
+      return
+    if !params['link_type']
+      alert('Link type is needed!')
+      return
+
     # get data
     @ajax(
       id:    'links_add_' + @object.id + '_' + @object_type,
diff --git a/app/assets/javascripts/app/views/agent_ticket_merge.jst.eco b/app/assets/javascripts/app/views/agent_ticket_merge.jst.eco
index ce11d67c8..fb77665ac 100644
--- a/app/assets/javascripts/app/views/agent_ticket_merge.jst.eco
+++ b/app/assets/javascripts/app/views/agent_ticket_merge.jst.eco
@@ -1,26 +1,10 @@
-<form class="form-horizontal">
-<div class="modal-dialog">
-  <div class="modal-content">
-    <div class="modal-header">
-      <div class="modal-close js-close">
-        <div class="close icon"></div>
-      </div>
-      <h1 class="modal-title"><%- @T( 'Merge' ) %></h1>
-    </div>
-    <div class="modal-body">
-      <h4><%- @T( 'Merge to Ticket#' ) %></h4>
-      <input type="text" name="master_ticket_number" class="form-control" value=""/>
-      <hr>
-      <h4><%- @T( 'Recent Customer Tickets' ) %></h4>
-      <div id="ticket-merge-customer-tickets"></div>
-      <hr>
-      <h4><%- @T( 'Recent Views Tickets' ) %></h4>
-      <div id="ticket-merge-recent-tickets"></div>
-    </div>
-    <div class="modal-footer horizontal">
-      <a class="subtle-link standalone js-cancel" href="#/"><%- @T( 'Cancel & Go Back' ) %></a>
-      <button type="submit" class="btn btn--create js-submit align-right"><%- @T( 'Submit' ) %></button>
-    </div>
-  </div>
-</div>
-</form>
+<div>
+  <h4><%- @T( 'Merge to Ticket#' ) %></h4>
+  <input type="text" name="master_ticket_number" class="form-control" value=""/>
+  <hr>
+  <h4><%- @T( 'Recent Customer Tickets' ) %></h4>
+  <div id="ticket-merge-customer-tickets"></div>
+  <hr>
+  <h4><%- @T( 'Recent viewed Tickets' ) %></h4>
+  <div id="ticket-merge-recent-tickets"></div>
+</div>
\ No newline at end of file
diff --git a/app/assets/javascripts/app/views/user_zoom/actions.jst.eco b/app/assets/javascripts/app/views/generic/actions.jst.eco
similarity index 59%
rename from app/assets/javascripts/app/views/user_zoom/actions.jst.eco
rename to app/assets/javascripts/app/views/generic/actions.jst.eco
index 6b6fc5b79..be0018e1c 100644
--- a/app/assets/javascripts/app/views/user_zoom/actions.jst.eco
+++ b/app/assets/javascripts/app/views/generic/actions.jst.eco
@@ -1,6 +1,8 @@
 <div class="dropdown dropup actions">
   <button class="btn" data-toggle="dropdown"><%- @T('Action') %> <span class="caret"></span></button>
   <ul class="dropdown-menu">
-    <li><a href="#" data-type="history"><%- @T( 'History' ) %></a></li>
+    <% for item in @items: %>
+    <li><a href="#" data-type="<%= item.name %>"><%- @T( item.title ) %></a></li>
+    <% end %>
   </ul>
 </div>
\ No newline at end of file
diff --git a/app/assets/javascripts/app/views/generic/history.jst.eco b/app/assets/javascripts/app/views/generic/history.jst.eco
index e0985bff9..e1b3b8409 100644
--- a/app/assets/javascripts/app/views/generic/history.jst.eco
+++ b/app/assets/javascripts/app/views/generic/history.jst.eco
@@ -1,49 +1,17 @@
 <div>
-<a href="#" data-type="sortorder" class="<%= @orderClass %>"><%- @T( 'Change order' ) %></a>
+<a href="#" data-type="sortorder"><%- @T( 'Change order' ) %></a>
 
 <hr>
 
-<% open = false %>
 <% for item in @items: %>
-  <% if lasttime isnt item['created_at'] || last_user isnt item['created_by_id']: %>
-    <% if open: %>
-      </ul>
-      <hr>
+  <span class="user-popover" data-id="<%= item.created_by.id %>"><%= item.created_by.displayName() %></span> -
+  <span class="humanTimeFromNow" data-time="<%- item.created_at %>">?</span>
+  <ul>
+    <% for content in item.records: %>
+    <li><%- content %></li>
     <% end %>
-    <% open = true %>
-    <% last_user = item['created_by_id'] %>
-    <% lasttime = item['created_at'] %>
-    <span class="user-popover" data-id="<%= item.created_by.id %>"><%= item.created_by.displayName() %></span> -
-    <span class="humanTimeFromNow" data-time="<%- item.created_at %>">?</span>
-    <ul>
-  <% end %>
-    <li>
-    <% if ( item['type'] is 'notification' || item['type'] is 'email' ): %>
-      <%- @T( item['type'] ) %>
-      <% if item['value_from']: %>
-        "<%= item['value_from'] %>" <%- @T( 'sent to' ) %>
-      <% end %>
-      <% if item['value_to']: %>
-        "<%= item['value_to'] %>"
-      <% end %>
-    <% else: %>
-      <%- @T( item['type'] ) %> <%= item['object'] %> <% if item['attribute']: %>"<%= item['attribute'] %>"<% end %>
-      <% if item['value_from']: %>
-        <% if item['value_to']: %>
-          <%- @T( 'from' ) %>
-        <% end %>
-        "<%= item['value_from'] %>"
-      <% end %>
-      <% if item['value_to']: %>
-        <% if item['value_from']: %>
-          <%- @T( 'to' ) %>
-        <% end %>
-        "<%= item['value_to'] %>"
-      <% end %>
-    <% end %>
-    </li>
-<% end %>
-<% if open: %>
   </ul>
+  <hr>
 <% end %>
+
 </div>
\ No newline at end of file
diff --git a/app/assets/javascripts/app/views/link/add.jst.eco b/app/assets/javascripts/app/views/link/add.jst.eco
index 69fcc06d5..409e89af9 100644
--- a/app/assets/javascripts/app/views/link/add.jst.eco
+++ b/app/assets/javascripts/app/views/link/add.jst.eco
@@ -12,11 +12,11 @@
   <%- @T( 'of' ) %>
   Ticket#
   <%= @object.number %>.
-<!--
-  <ul>
-    <li>Ticket#</li>
-    <li>Recent Views Tickets</li>
-    <li>Recent Customer Tickets</li>
-  </ul>
--->
+
+  <hr>
+  <h4><%- @T( 'Recent Customer Tickets' ) %></h4>
+  <div id="ticket-merge-customer-tickets"></div>
+  <hr>
+  <h4><%- @T( 'Recent viewed Tickets' ) %></h4>
+  <div id="ticket-merge-recent-tickets"></div>
 </fieldset>
\ No newline at end of file
diff --git a/app/assets/javascripts/app/views/organization_zoom.jst.eco b/app/assets/javascripts/app/views/organization_zoom.jst.eco
index 780dbaab6..9602bb896 100644
--- a/app/assets/javascripts/app/views/organization_zoom.jst.eco
+++ b/app/assets/javascripts/app/views/organization_zoom.jst.eco
@@ -1,12 +1,18 @@
-<div class="main flex tabsSidebarSpace">
-  <div class="organizationZoom">
-    <div class="page-header">
-      <h1><%- @T( @head ) %></h1>
+<div class="flex vertical">
+  <div class="flex u-positionOrigin horizontal">
+    <div class="main flex tabsSidebarSpace">
+      <div class="organizationZoom">
+        <div class="page-header">
+          <h1><%- @T( @head ) %></h1>
+        </div>
+
+        <div class="main-overviews" id="sortable"></div>
+      </div>
     </div>
 
-    <div class="main-overviews" id="sortable"></div>
-
+    <div class="tabsSidebar vertical"></div>
   </div>
-</div>
-
-<div class="tabsSidebar vertical"></div>
\ No newline at end of file
+  <form class="bottom-form form-inline horizontal" role="form">
+    <div class="action"></div>
+  </form>
+</div>
\ No newline at end of file
diff --git a/app/assets/javascripts/app/views/ticket_zoom/actions.jst.eco b/app/assets/javascripts/app/views/ticket_zoom/actions.jst.eco
deleted file mode 100644
index f16073833..000000000
--- a/app/assets/javascripts/app/views/ticket_zoom/actions.jst.eco
+++ /dev/null
@@ -1,8 +0,0 @@
-<div class="btn-group dropup">
-  <button type="button" class="btn btn-default dropdown-toggle actions" data-toggle="dropdown"><%- @T('Action') %> <span class="caret"></span>
-  </button>
-  <ul class="dropdown-menu">
-    <li><a href="#" data-type="history"><%- @T( 'History' ) %></a></li>
-    <li><a href="#" data-type="merge"><%- @T( 'Merge' ) %></a></li>
-  </ul>
-</div>
\ No newline at end of file
diff --git a/app/assets/javascripts/app/views/user_zoom.jst.eco b/app/assets/javascripts/app/views/user_zoom.jst.eco
index fe4cc7253..a04ed077b 100644
--- a/app/assets/javascripts/app/views/user_zoom.jst.eco
+++ b/app/assets/javascripts/app/views/user_zoom.jst.eco
@@ -7,7 +7,6 @@
         </div>
 
         <div class="main-overviews" id="sortable"></div>
-
       </div>
     </div>
 
diff --git a/app/controllers/tickets_controller.rb b/app/controllers/tickets_controller.rb
index 69a619abf..436ddccc4 100644
--- a/app/controllers/tickets_controller.rb
+++ b/app/controllers/tickets_controller.rb
@@ -137,17 +137,24 @@ class TicketsController < ApplicationController
     render :json => history
   end
 
-  # GET /api/v1/ticket_merge_list/1
-  def ticket_merge_list
+  # GET /api/v1/ticket_related/1
+  def ticket_related
 
     ticket = Ticket.find( params[:ticket_id] )
     assets = ticket.assets({})
 
     # open tickets by customer
+    group_ids = Group.select( 'groups.id' ).joins(:users).
+    where( 'groups_users.user_id = ?', current_user.id ).
+    where( 'groups.active = ?', true ).
+    map( &:id )
+    access_condition = [ 'group_id IN (?)', group_ids ]
     ticket_list = Ticket.where(
       :customer_id  => ticket.customer_id,
       :state_id     => Ticket::State.by_category( 'open' )
+
     )
+    .where(access_condition)
     .where( 'id != ?', [ ticket.id ] )
     .order('created_at DESC')
     .limit(6)
@@ -161,9 +168,9 @@ class TicketsController < ApplicationController
 
 
     ticket_ids_recent_viewed = []
-    ticket_recent_view = RecentView.list( current_user, 8 )
+    ticket_recent_view = RecentView.list( current_user, 8, 'Ticket' )
     ticket_recent_view.each {|item|
-      if item['recent_view_object'] == 'Ticket'
+      if item['object'] == 'Ticket'
         ticket_ids_recent_viewed.push item['o_id']
         ticket = Ticket.find( item['o_id'] )
         assets = ticket.assets(assets)
diff --git a/app/models/recent_view.rb b/app/models/recent_view.rb
index f7d4d88e5..79561cf4d 100644
--- a/app/models/recent_view.rb
+++ b/app/models/recent_view.rb
@@ -32,10 +32,16 @@ class RecentView < ApplicationModel
     RecentView.where( :created_by_id => user.id ).destroy_all
   end
 
-  def self.list( user, limit = 10 )
-    recent_views = RecentView.where( :created_by_id => user.id ).
-    order('created_at DESC, id DESC').
-    limit(limit)
+  def self.list( user, limit = 10, type = nil )
+    if !type
+      recent_views = RecentView.where( :created_by_id => user.id ).
+      order('created_at DESC, id DESC').
+      limit(limit)
+    else
+      recent_views = RecentView.select('DISTINCT(o_id), recent_view_object_id').where( :created_by_id => user.id, :recent_view_object_id => ObjectLookup.by_name(type) ) .
+      order('created_at DESC, id DESC').
+      limit(limit)
+    end
 
     list = []
     recent_views.each { |item|
diff --git a/config/routes/ticket.rb b/config/routes/ticket.rb
index f73b28e22..f638938ac 100644
--- a/config/routes/ticket.rb
+++ b/config/routes/ticket.rb
@@ -11,7 +11,7 @@ Zammad::Application.routes.draw do
   match api_path + '/ticket_full/:id',                               :to => 'tickets#ticket_full',       :via => :get
   match api_path + '/ticket_history/:id',                            :to => 'tickets#ticket_history',    :via => :get
   match api_path + '/ticket_customer',                               :to => 'tickets#ticket_customer',   :via => :get
-  match api_path + '/ticket_merge_list/:ticket_id',                  :to => 'tickets#ticket_merge_list', :via => :get
+  match api_path + '/ticket_related/:ticket_id',                     :to => 'tickets#ticket_related',    :via => :get
   match api_path + '/ticket_merge/:slave_ticket_id/:master_ticket_number', :to => 'tickets#ticket_merge', :via => :get
 
   # ticket overviews