diff --git a/app/assets/javascripts/app/controllers/agent_ticket_create.coffee b/app/assets/javascripts/app/controllers/agent_ticket_create.coffee
index 88f907e11..418d95367 100644
--- a/app/assets/javascripts/app/controllers/agent_ticket_create.coffee
+++ b/app/assets/javascripts/app/controllers/agent_ticket_create.coffee
@@ -246,7 +246,7 @@ class App.TicketCreate extends App.Controller
 
     if _.isEmpty(params.ticket_id) && _.isEmpty(params.article_id)
       if !_.isEmpty(params.customer_id)
-        @renderQueue(options: params)
+        @renderQueue(options: _.omit(params, 'id'))
         return
       @renderQueue()
       return
diff --git a/spec/system/ticket/create_spec.rb b/spec/system/ticket/create_spec.rb
index 004fe7d06..f3207188d 100644
--- a/spec/system/ticket/create_spec.rb
+++ b/spec/system/ticket/create_spec.rb
@@ -946,4 +946,16 @@ RSpec.describe 'Ticket Create', type: :system do
       wait.until { page.find("input[name='#{field_name}']", visible: :all).value == '' }
     end
   end
+
+  describe 'Wrong default values in ticket create when creating from user profile #4088' do
+    let(:customer) { create(:customer) }
+
+    before do
+      visit "ticket/create/customer/#{customer.id}"
+    end
+
+    it 'does show the default state when creating a ticket from a user profile' do
+      expect(page).to have_select('state_id', selected: 'open')
+    end
+  end
 end