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Please try again later or send us an email. Thank you!":"Es tut uns leid, es dauert länger als erwartet, um einen freien Platz zu erhalten. Bitte versuchen Sie es zu einem späteren Zeitpunkt noch einmal oder schicken Sie uns eine E-Mail. Vielen Dank!"},fr:{"Chat with us!":"Chattez avec nous!","Scroll down to see new messages":"Faites défiler pour lire les nouveaux messages",Online:"En-ligne",Online:"En-ligne",Offline:"Hors-ligne",Connecting:"Connexion en cours","Connection re-established":"Connexion rétablie",Today:"Aujourdhui",Send:"Envoyer","Compose your message...":"Composez votre message...","All colleagues are busy.":"Tous les collègues sont actuellement occupés.","You are on waiting list position %s.":"Vous êtes actuellement en %s position dans la file d'attente.","Start new conversation":"Démarrer une nouvelle conversation","Since you didn't respond in the last %s minutes your conversation with %s got closed.":"Si vous ne répondez pas dans les %s minutes, votre conversation avec %s va être fermée.","Since you didn't respond in the last %s minutes your conversation got closed.":"Si vous ne répondez pas dans les %s minutes, votre conversation va être fermée.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"Nous sommes désolés, il faut plus de temps que prévu pour obtenir un emplacement vide. Veuillez réessayer ultérieurement ou nous envoyer un courriel. Je vous remercie!"},"zh-cn":{"Chat with us!":"发起即时对话!","Scroll down to see new messages":"向下滚动以查看新消息",Online:"在线",Online:"在线",Offline:"离线",Connecting:"连接中","Connection re-established":"正在重新建立连接",Today:"今天",Send:"发送","Compose your message...":"正在输入信息...","All colleagues are busy.":"所有工作人员都在忙碌中.","You are on waiting list position %s.":"您目前的等候位置是第 %s 位.","Start new conversation":"开始新的会话","Since you didn't respond in the last %s minutes your conversation with %s got closed.":"由于您超过 %s 分钟没有回复, 您与 %s 的会话已被关闭.","Since you didn't respond in the last %s minutes your conversation got closed.":"由于您超过 %s 分钟没有任何回复, 该对话已被关闭.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"非常抱歉, 目前需要等候更长的时间才能接入对话, 请稍后重试或向我们发送电子邮件. 谢谢!"},"zh-tw":{"Chat with us!":"開始即時對话!","Scroll down to see new messages":"向下滑動以查看新訊息",Online:"線上",Online:"線上",Offline:"离线",Connecting:"連線中","Connection re-established":"正在重新建立連線中",Today:"今天",Send:"發送","Compose your message...":"正在輸入訊息...","All colleagues are busy.":"所有服務人員都在忙碌中.","You are on waiting list position %s.":"你目前的等候位置是第 %s 順位.","Start new conversation":"開始新的對話","Since you didn't respond in the last %s minutes your conversation with %s got closed.":"由於你超過 %s 分鐘沒有回應, 你與 %s 的對話已被關閉.","Since you didn't respond in the last %s minutes your conversation got closed.":"由於你超過 %s 分鐘沒有任何回應, 該對話已被關閉.","We are sorry, it takes longer as expected to get an empty slot. Please try again later or send us an email. Thank you!":"非常抱歉, 當前需要等候更長的時間方可排入對話程序, 請稍後重試或向我們寄送電子郵件. 謝謝!"}},i.prototype.sessionId=void 0,i.prototype.scrolledToBottom=!0,i.prototype.scrollSnapTolerance=10,i.prototype.T=function(){var t,e,s,n,i,o;if(i=arguments[0],s=2<=arguments.length?slice.call(arguments,1):[],this.options.lang&&"en"!==this.options.lang&&(this.translations[this.options.lang]?(o=this.translations[this.options.lang],o[i]||this.log.notice("Translation needed for '"+i+"'"),i=o[i]||i):this.log.notice("Translation '"+this.options.lang+"' needed!")),s)for(t=0,n=s.length;n>t;t++)e=s[t],i=i.replace(/%s/,e);return i},i.prototype.view=function(t){return function(s){return function(n){return n||(n={}),n.T=s.T,n.background=s.options.background,n.flat=s.options.flat,n.fontSize=s.options.fontSize,e.zammadChatTemplates[t](n)}}(this)},i.prototype.getScrollRoot=function(){var t,e,s;return"scrollingElement"in document?document.scrollingElement:(e=document.documentElement,s=e.scrollTop,e.scrollTop=s+1,t=e.scrollTop,e.scrollTop=s,t>s?e:document.body)},i.prototype.render=function(){return this.el&&t(".zammad-chat").get(0)||this.renderBase(),t("."+this.options.buttonClass).addClass(this.inactiveClass),this.setAgentOnlineState("online"),this.log.debug("widget rendered"),this.startTimeoutObservers(),this.idleTimeout.start(),this.sessionId=sessionStorage.getItem("sessionId"),this.send("chat_status_customer",{session_id:this.sessionId,url:e.location.href})},i.prototype.renderBase=function(){return this.el=t(this.view("chat")({title:this.options.title,scrollHint:this.options.scrollHint})),this.options.target.append(this.el),this.input=this.el.find(".zammad-chat-input"),this.el.find(".js-chat-open").click(this.open),this.el.find(".js-chat-toggle").click(this.toggle),this.el.find(".zammad-chat-controls").on("submit",this.onSubmit),this.el.find(".zammad-chat-body").on("scroll",this.detectScrolledtoBottom),this.el.find(".zammad-scroll-hint").click(this.onScrollHintClick),this.input.on({keydown:this.checkForEnter,input:this.onInput}),t(e).on("beforeunload",function(t){return function(){return t.onLeaveTemporary()}}(this)),t(e).bind("hashchange",function(t){return function(){return t.isOpen?void(t.sessionId&&t.send("chat_session_notice",{session_id:t.sessionId,message:e.location.href})):t.idleTimeout.start()}}(this)),this.isFullscreen?this.input.on({focus:this.onFocus,focusout:this.onFocusOut}):void 0},i.prototype.checkForEnter=function(t){return t.shiftKey||13!==t.keyCode?void 0:(t.preventDefault(),this.sendMessage())},i.prototype.send=function(t,e){return null==e&&(e={}),e.chat_id=this.options.chatId,this.io.send(t,e)},i.prototype.onWebSocketMessage=function(t){var e,s,n;for(e=0,s=t.length;s>e;e++)switch(n=t[e],this.log.debug("ws:onmessage",n),n.event){case"chat_error":this.log.notice(n.data),n.data&&"chat_disabled"===n.data.state&&this.destroy({remove:!0});break;case"chat_session_message":if(n.data.self_written)return;this.receiveMessage(n.data);break;case"chat_session_typing":if(n.data.self_written)return;this.onAgentTypingStart();break;case"chat_session_start":this.onConnectionEstablished(n.data);break;case"chat_session_queue":this.onQueueScreen(n.data);break;case"chat_session_closed":this.onSessionClosed(n.data);break;case"chat_session_left":this.onSessionClosed(n.data);break;case"chat_status_customer":switch(n.data.state){case"online":this.sessionId=void 0,!this.options.cssAutoload||this.cssLoaded?this.onReady():this.socketReady=!0;break;case"offline":this.onError("Zammad Chat: No agent online");break;case"chat_disabled":this.onError("Zammad Chat: Chat is disabled");break;case"no_seats_available":this.onError("Zammad Chat: Too many clients in queue. Clients in queue: "+n.data.queue);break;case"reconnect":this.onReopenSession(n.data)}}},i.prototype.onReady=function(){return this.log.debug("widget ready for use"),t("."+this.options.buttonClass).click(this.open).removeClass(this.inactiveClass),this.options.show?this.show():void 0},i.prototype.onError=function(e){return this.log.debug(e),this.addStatus(e),t("."+this.options.buttonClass).hide(),this.isOpen?(this.disableInput(),this.destroy({remove:!1})):this.destroy({remove:!0})},i.prototype.onReopenSession=function(t){var e,s,n,i,o;if(this.log.debug("old messages",t.session),this.inactiveTimeout.start(),o=sessionStorage.getItem("unfinished_message"),t.agent){for(this.onConnectionEstablished(t),i=t.session,e=0,s=i.length;s>e;e++)n=i[e],this.renderMessage({message:n.content,id:n.id,from:n.created_by_id?"agent":"customer"});o&&this.input.val(o)}return t.position&&this.onQueue(t),this.show(),this.open(),this.scrollToBottom(),o?this.input.focus():void 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t,e;return(t=this.input.val())?(this.inactiveTimeout.start(),sessionStorage.removeItem("unfinished_message"),e=this.view("message")({message:t,from:"customer",id:this._messageCount++,unreadClass:""}),this.maybeAddTimestamp(),this.el.find(".zammad-chat-message--typing").size()?(this.lastAddedType="typing-placeholder",this.el.find(".zammad-chat-message--typing").before(e)):(this.lastAddedType="message--customer",this.el.find(".zammad-chat-body").append(e)),this.input.val(""),this.scrollToBottom(),this.send("chat_session_message",{content:t,id:this._messageCount,session_id:this.sessionId})):void 0},i.prototype.receiveMessage=function(t){return this.inactiveTimeout.start(),this.onAgentTypingEnd(),this.maybeAddTimestamp(),this.renderMessage({message:t.message.content,id:t.id,from:"agent"}),this.scrollToBottom({showHint:!0})},i.prototype.renderMessage=function(t){return this.lastAddedType="message--"+t.from,t.unreadClass=document.hidden?" 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this.send("chat_session_close",{session_id:this.sessionId}),this.inactiveTimeout.stop(),this.waitingListTimeout.stop(),sessionStorage.removeItem("unfinished_message"),this.onInitialQueueDelayId&&clearTimeout(this.onInitialQueueDelayId),this.setSessionId(void 0)},i.prototype.toggle=function(t){return this.isOpen?this.close(t):this.open(t)},i.prototype.close=function(t){var e;return this.isOpen?(this.initDelayId&&clearTimeout(this.initDelayId),this.sessionId?(this.log.debug("close widget"),t&&t.stopPropagation(),this.sessionClose(),this.isFullscreen&&this.enableScrollOnRoot(),e=this.el.height()-this.el.find(".zammad-chat-header").outerHeight(),this.el.animate({bottom:-e},500,this.onCloseAnimationEnd)):void this.log.debug("can't close widget without sessionId")):void this.log.debug("can't close widget, it's not open")},i.prototype.onCloseAnimationEnd=function(){return 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this.el.find(".zammad-chat-modal").html("")},i.prototype.onQueueScreen=function(t){var e;return this.setSessionId(t.session_id),e=function(e){return function(){return e.onQueue(t),e.waitingListTimeout.start()}}(this),this.initialQueueDelay&&!this.onInitialQueueDelayId?void(this.onInitialQueueDelayId=setTimeout(e,this.initialQueueDelay)):(this.onInitialQueueDelayId&&clearTimeout(this.onInitialQueueDelayId),e())},i.prototype.onQueue=function(t){return this.log.notice("onQueue",t.position),this.inQueue=!0,this.el.find(".zammad-chat-modal").html(this.view("waiting")({position:t.position}))},i.prototype.onAgentTypingStart=function(){return this.stopTypingId&&clearTimeout(this.stopTypingId),this.stopTypingId=setTimeout(this.onAgentTypingEnd,3e3),!this.el.find(".zammad-chat-message--typing").size()&&(this.maybeAddTimestamp(),this.el.find(".zammad-chat-body").append(this.view("typingIndicator")()),this.isVisible(this.el.find(".zammad-chat-message--typing"),!0))?this.scrollToBottom():void 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this.el?(this.maybeAddTimestamp(),this.el.find(".zammad-chat-body").append(this.view("status")({status:t})),this.scrollToBottom()):void 0},i.prototype.detectScrolledtoBottom=function(){var t;return t=this.el.find(".zammad-chat-body").scrollTop()+this.el.find(".zammad-chat-body").outerHeight(),this.scrolledToBottom=Math.abs(t-this.el.find(".zammad-chat-body").prop("scrollHeight"))<=this.scrollSnapTolerance,this.scrolledToBottom?this.el.find(".zammad-scroll-hint").addClass("is-hidden"):void 0},i.prototype.showScrollHint=function(){return this.el.find(".zammad-scroll-hint").removeClass("is-hidden"),this.el.find(".zammad-chat-body").scrollTop(this.el.find(".zammad-chat-body").scrollTop()+this.el.find(".zammad-scroll-hint").outerHeight())},i.prototype.onScrollHintClick=function(){return this.el.find(".zammad-chat-body").animate({scrollTop:this.el.find(".zammad-chat-body").prop("scrollHeight")},300)},i.prototype.scrollToBottom=function(e){var s;return s=(null!=e?e:{showHint:!1}).showHint,this.scrolledToBottom?this.el.find(".zammad-chat-body").scrollTop(t(".zammad-chat-body").prop("scrollHeight")):s?this.showScrollHint():void 0},i.prototype.destroy=function(t){return null==t&&(t={}),this.log.debug("destroy widget",t),this.setAgentOnlineState("offline"),t.remove&&this.el&&this.el.remove(),this.waitingListTimeout&&this.waitingListTimeout.stop(),this.inactiveTimeout&&this.inactiveTimeout.stop(),this.idleTimeout&&this.idleTimeout.stop(),this.io.close()},i.prototype.reconnect=function(){return this.log.notice("reconnecting"),this.disableInput(),this.lastAddedType="status",this.setAgentOnlineState("connecting"),this.addStatus(this.T("Connection lost"))},i.prototype.onConnectionReestablished=function(){return this.lastAddedType="status",this.setAgentOnlineState("online"),this.addStatus(this.T("Connection re-established"))},i.prototype.onSessionClosed=function(t){return this.addStatus(this.T("Chat closed by 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s=this.options.cssUrl,s||(s=this.options.host.replace(/^wss/i,"https").replace(/^ws/i,"http").replace(/\/ws/i,""),s+="/assets/chat/chat.css"),this.log.debug("load css from '"+s+"'"),e="@import url('"+s+"');",t=document.createElement("link"),t.onload=this.onCssLoaded,t.rel="stylesheet",t.href="data:text/css,"+escape(e),document.getElementsByTagName("head")[0].appendChild(t)},i.prototype.onCssLoaded=function(){return this.socketReady?this.onReady():this.cssLoaded=!0},i.prototype.startTimeoutObservers=function(){return this.idleTimeout=new o({logPrefix:"idleTimeout",debug:this.options.debug,timeout:this.options.idleTimeout,timeoutIntervallCheck:this.options.idleTimeoutIntervallCheck,callback:function(t){return function(){return t.log.debug("Idle timeout reached, hide widget",new Date),t.destroy({remove:!0})}}(this)}),this.inactiveTimeout=new 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\n \n
\n \n \n '),s.push(this.T(this.title)),s.push('\n
\n \n \n '),s.push(this.T(this.scrollHint)),s.push('\n
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