Detect signature for users. Added signature lookup for new customer articles.

app/assets/javascripts/app/controllers/ticket_zoom/article_view.coffee

@@ -108,11 +108,25 @@ class ArticleViewItem extends App.Controller
       return
 
     # prepare html body
+    signatureDetected = false
     if @article.content_type is 'text/html'
       @article['html'] = @article.body
     else
-      @article['html'] = App.Utils.textCleanup( @article.body )
-      @article['html'] = App.Utils.text2html( @article.body )
+
+      # check if signature got detected in backend
+      body = @article.body
+      if @article.preferences && @article.preferences.signature_detection
+        signatureDetected = '########SIGNATURE########'
+        body = body.split("\n")
+        body.splice(@article.preferences.signature_detection, 0, signatureDetected)
+        body = body.join("\n")
+      body = App.Utils.textCleanup(body)
+      @article['html'] = App.Utils.text2html(body)
+
+    if signatureDetected
+      @article['html']  = @article['html'].replace(signatureDetected, '<span class="js-signatureMarker"></span>')
+    else
+      @article['html'] = App.Utils.signatureIdentify( @article['html'] )
 
     @html App.view('ticket_zoom/article_view')(
       ticket:     @ticket

app/assets/javascripts/app/views/ticket_zoom/article_view.jst.eco

@@ -41,7 +41,7 @@
       <div class="textBubble">
         <div class="bubble-arrow"></div>
         <div class="textBubble-content" id="article-content-<%= @article.id %>" data-id="<%= @article.id %>">
-        <%- App.Utils.signatureIdentify( @article.html ) %>
+          <%- @article.html %>
           <div class="textBubble-overflowContainer hide">
             <div class="btn btn--text js-unfold"><%- @T('See more') %></div>
           </div>

app/models/observer/ticket/article/email_signature_detection.rb

@@ -0,0 +1,29 @@
+# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
+
+class Observer::Ticket::Article::EmailSignatureDetection < ActiveRecord::Observer
+  observe 'ticket::_article'
+
+  def before_create(record)
+
+    # return if we run import mode
+    return if Setting.get('import_mode')
+
+    # if sender is not customer, do not change anything
+    sender = Ticket::Article::Sender.lookup( id: record.sender_id )
+    return if !sender
+    return if sender['name'] != 'Customer'
+
+    # set email attributes
+    type = Ticket::Article::Type.lookup( id: record.type_id )
+    return if type['name'] != 'email'
+
+    # user
+    user = User.lookup(id: record.created_by_id)
+    return if !user
+    return if !user.preferences
+    return if !user.preferences[:signature_detection]
+
+    record.preferences[:signature_detection] = SignatureDetection.find_signature_line(user.preferences[:signature_detection], record.body)
+
+  end
+end

config/application.rb

@@ -30,6 +30,7 @@ module Zammad
       'observer::_ticket::_article::_communicate_email',
       'observer::_ticket::_article::_communicate_facebook',
       'observer::_ticket::_article::_communicate_twitter',
+      'observer::_ticket::_article::_email_signature_detection',
       'observer::_ticket::_notification',
       'observer::_ticket::_reset_new_state',
       'observer::_ticket::_escalation_calculation',

lib/signature_detection.rb

@@ -18,7 +18,6 @@ returns
     possible_signatures = {}
 
     # loop all strings in array
-    #for main_string_index in 0 .. string_list.length - 1
     ( 0..string_list.length - 1 ).each {|main_string_index|
       break if main_string_index + 1 > string_list.length - 1
 
@@ -76,6 +75,7 @@ returns
             possible_signatures[match_content] ||= 0
             possible_signatures[match_content] += 1
 
+            break
           end
 
           match_block = nil
@@ -115,8 +115,56 @@ returns
     return if search_position.nil?
 
     # count new lines up to signature
-    search_newlines  = string[0..search_position].split("\n").length + 1
-
-    search_newlines
+    string[0..search_position].split("\n").length + 1
   end
+
+=begin
+
+this function will search for a signature string in all articles of a given user_id
+
+  signature = SignatureDetection.by_user_id(user_id)
+
+returns
+
+  signature = '...signature possible match...'
+
+=end
+
+  def self.by_user_id(user_id)
+
+    article_type = Ticket::Article::Type.lookup(name: 'email')
+    article_bodies = []
+    tickets = Ticket.where(created_by_id: user_id, create_article_type_id: article_type.id).limit(10).order(id: :desc)
+    tickets.each {|ticket|
+      article = ticket.articles.first
+      article_bodies.push article.body
+    }
+    find_signature( article_bodies )
+  end
+
+=begin
+
+rebuild signature for each user
+
+  SignatureDetection.rebuild_all
+
+returns
+
+  true/false
+
+=end
+
+  def self.rebuild_all
+
+    User.select('id').where(active: true).each {|local_user|
+      signature_detection = by_user_id(local_user.id)
+      next if !signature_detection
+      user = User.find(local_user.id)
+      next if user.preferences[:signature_detection] == signature_detection
+      user.preferences[:signature_detection] = signature_detection
+      user.save
+    }
+    true
+  end
+
 end