Improved import of articles.
This commit is contained in:
Martin Edenhofer
parent
8850bf299b
commit
41d2c6c881
1 changed files with 86 additions and 74 deletions
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@ -340,9 +340,7 @@ module Import::OTRS2
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end
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end
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# get agents groups
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# get agents groups
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ActiveRecord::Base.transaction do
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groups = load('Group')
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groups = load('Group')
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end
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# get agents roles
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# get agents roles
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roles = load('Role')
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roles = load('Role')
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@ -581,28 +579,27 @@ module Import::OTRS2
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ticket.save
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ticket.save
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end
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end
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# utf8 encode
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record['Articles'].each { |article|
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article.each { |key, value|
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next if !value
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next if value.class != String
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article[key] = Encode.conv( 'utf8', value )
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}
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}
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# lookup customers to create first
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record['Articles'].each { |article|
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record['Articles'].each { |article|
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# get article values
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article_new = {
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created_by_id: 1,
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updated_by_id: 1,
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}
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map[:Article].each { |key, value|
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if article[key.to_s]
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article_new[value] = Encode.conv( 'utf8', article[key.to_s] )
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end
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}
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# create customer/sender if needed
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# create customer/sender if needed
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if article_new[:sender] == 'customer' && article_new[:created_by_id].to_i == 1 && !article_new[:from].empty?
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if article['sender'] == 'customer' && article['created_by_id'].to_i == 1 && !article['from'].empty?
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email = nil
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email = nil
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begin
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begin
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email = Mail::Address.new( article_new[:from] ).address
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email = Mail::Address.new( article['from'] ).address
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rescue
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rescue
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email = article_new[:from]
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email = article['from']
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if article_new[:from] =~ /<(.+?)>/
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if article['from'] =~ /<(.+?)>/
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email = $1
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email = $1
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end
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end
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end
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end
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@ -622,10 +619,10 @@ module Import::OTRS2
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end
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end
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if !user
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if !user
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begin
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begin
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display_name = Mail::Address.new( article_new[:from] ).display_name ||
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display_name = Mail::Address.new( article['from'] ).display_name ||
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( Mail::Address.new( article_new[:from] ).comments && Mail::Address.new( article_new[:from] ).comments[0] )
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( Mail::Address.new( article['from'] ).comments && Mail::Address.new( article['from'] ).comments[0] )
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rescue
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rescue
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display_name = article_new[:from]
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display_name = article['from']
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end
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end
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# do extra decoding because we needed to use field.value
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# do extra decoding because we needed to use field.value
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@ -644,63 +641,78 @@ module Import::OTRS2
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created_by_id: 1,
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created_by_id: 1,
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)
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)
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end
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end
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article_new[:created_by_id] = user.id
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article['created_by_id'] = user.id
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# unlock user
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# unlock user
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locks[:User][ email ] = false
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locks[:User][ email ] = false
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end
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end
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if article_new[:sender] == 'customer'
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article_new[:sender_id] = Ticket::Article::Sender.lookup( name: 'Customer' ).id
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article_new.delete( :sender )
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end
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if article_new[:sender] == 'agent'
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article_new[:sender_id] = Ticket::Article::Sender.lookup( name: 'Agent' ).id
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article_new.delete( :sender )
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end
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if article_new[:sender] == 'system'
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article_new[:sender_id] = Ticket::Article::Sender.lookup( name: 'System' ).id
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article_new.delete( :sender )
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end
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if article_new[:type] == 'email-external'
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article_new[:type_id] = Ticket::Article::Type.lookup( name: 'email' ).id
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article_new[:internal] = false
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elsif article_new[:type] == 'email-internal'
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article_new[:type_id] = Ticket::Article::Type.lookup( name: 'email' ).id
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article_new[:internal] = true
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elsif article_new[:type] == 'note-external'
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article_new[:type_id] = Ticket::Article::Type.lookup( name: 'note' ).id
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article_new[:internal] = false
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elsif article_new[:type] == 'note-internal'
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article_new[:type_id] = Ticket::Article::Type.lookup( name: 'note' ).id
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article_new[:internal] = true
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elsif article_new[:type] == 'phone'
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article_new[:type_id] = Ticket::Article::Type.lookup( name: 'phone' ).id
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article_new[:internal] = false
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elsif article_new[:type] == 'webrequest'
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article_new[:type_id] = Ticket::Article::Type.lookup( name: 'web' ).id
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article_new[:internal] = false
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else
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article_new[:type_id] = 9
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end
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article_new.delete( :type )
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article_old = Ticket::Article.where( id: article_new[:id] ).first
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# set state types
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if article_old
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log "update Ticket::Article.find(#{article_new[:id]})"
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article_old.update_attributes(article_new)
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else
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log "add Ticket::Article.find(#{article_new[:id]})"
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article = Ticket::Article.new(article_new)
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article.id = article_new[:id]
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article.save
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end
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}
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}
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#puts "HS: #{record['History'].inspect}"
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ActiveRecord::Base.transaction do
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ActiveRecord::Base.transaction do
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record['Articles'].each { |article|
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# get article values
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article_new = {
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created_by_id: 1,
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updated_by_id: 1,
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}
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map[:Article].each { |key, value|
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if article[key.to_s]
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article_new[value] = Encode.conv( 'utf8', article[key.to_s] )
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end
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}
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if article_new[:sender] == 'customer'
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article_new[:sender_id] = Ticket::Article::Sender.lookup( name: 'Customer' ).id
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article_new.delete( :sender )
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end
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if article_new[:sender] == 'agent'
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article_new[:sender_id] = Ticket::Article::Sender.lookup( name: 'Agent' ).id
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article_new.delete( :sender )
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end
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if article_new[:sender] == 'system'
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article_new[:sender_id] = Ticket::Article::Sender.lookup( name: 'System' ).id
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article_new.delete( :sender )
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end
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if article_new[:type] == 'email-external'
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article_new[:type_id] = Ticket::Article::Type.lookup( name: 'email' ).id
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article_new[:internal] = false
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elsif article_new[:type] == 'email-internal'
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article_new[:type_id] = Ticket::Article::Type.lookup( name: 'email' ).id
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article_new[:internal] = true
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elsif article_new[:type] == 'note-external'
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article_new[:type_id] = Ticket::Article::Type.lookup( name: 'note' ).id
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article_new[:internal] = false
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elsif article_new[:type] == 'note-internal'
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article_new[:type_id] = Ticket::Article::Type.lookup( name: 'note' ).id
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article_new[:internal] = true
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elsif article_new[:type] == 'phone'
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article_new[:type_id] = Ticket::Article::Type.lookup( name: 'phone' ).id
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article_new[:internal] = false
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elsif article_new[:type] == 'webrequest'
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article_new[:type_id] = Ticket::Article::Type.lookup( name: 'web' ).id
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article_new[:internal] = false
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else
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article_new[:type_id] = 9
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end
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article_new.delete( :type )
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article_old = Ticket::Article.where( id: article_new[:id] ).first
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# set state types
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if article_old
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log "update Ticket::Article.find(#{article_new[:id]})"
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article_old.update_attributes(article_new)
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else
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log "add Ticket::Article.find(#{article_new[:id]})"
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article = Ticket::Article.new(article_new)
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article.id = article_new[:id]
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article.save
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end
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}
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#puts "HS: #{record['History'].inspect}"
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record['History'].each { |history|
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record['History'].each { |history|
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if history['HistoryType'] == 'NewTicket'
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if history['HistoryType'] == 'NewTicket'
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#puts "HS.add( #{history.inspect} )"
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#puts "HS.add( #{history.inspect} )"
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@ -807,8 +819,8 @@ module Import::OTRS2
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created_by_id: history['CreateBy']
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created_by_id: history['CreateBy']
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)
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)
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end
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end
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end
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}
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}
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end
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}
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}
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end
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end
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