diff --git a/app/assets/javascripts/app/controllers/_dashboard/activity_stream.js.coffee b/app/assets/javascripts/app/controllers/_dashboard/activity_stream.js.coffee
index 70a74d844..167e149b0 100644
--- a/app/assets/javascripts/app/controllers/_dashboard/activity_stream.js.coffee
+++ b/app/assets/javascripts/app/controllers/_dashboard/activity_stream.js.coffee
@@ -1,10 +1,6 @@
 class App.DashboardActivityStream extends App.Controller
-  events:
-    'click [data-type=edit]': 'zoom'
-
   constructor: ->
     super
-    @items = []
 
     @fetch()
 
@@ -36,34 +32,29 @@ class App.DashboardActivityStream extends App.Controller
   load: (data) =>
     items = data.activity_stream
 
-    # load user collection
-    App.Collection.load( type: 'User', data: data.users )
-
-    # load ticket collection
-    App.Collection.load( type: 'Ticket', data: data.tickets )
-
-    # load article collection
-    App.Collection.load( type: 'TicketArticle', data: data.articles )
+    # load collections
+    App.Event.trigger 'loadAssets', data.assets
 
     @render(items)
 
   render: (items) ->
 
-    # load user data
     for item in items
-      item.created_by = App.User.find( item.created_by_id )
-
-    # load ticket data
-    for item in items
-      item.data = {}
       if item.history_object is 'Ticket'
-        item.data.title = App.Ticket.find( item.o_id ).title
-      if item.history_object is 'Ticket::Article'
+        ticket = App.Ticket.find( item.o_id )
+        item.link = '#ticket/zoom/' + ticket.id
+        item.title = ticket.title
+        item.type = 'Ticket'
+        item.updated_by_id = ticket.updated_by_id
+        item.updated_by = App.User.find( ticket.updated_by_id )
+      else if item.history_object is 'Ticket::Article'
         article = App.TicketArticle.find( item.o_id )
-        item.history_object = 'Article'
-        item.sub_o_id = article.id
-        item.o_id = article.ticket_id
-        item.data.title = article.subject
+        ticket  = App.Ticket.find( article.ticket_id )
+        item.link = '#ticket/zoom/' + ticket.id + '/' + article.id
+        item.title = article.subject || ticket.title
+        item.type = 'Article'
+        item.updated_by_id = article.updated_by_id
+        item.updated_by = App.User.find( article.updated_by_id )
 
     html = App.view('dashboard/activity_stream')(
       head: 'Activity Stream',
@@ -76,11 +67,3 @@ class App.DashboardActivityStream extends App.Controller
     # start user popups
     @userPopups('left')
 
-  zoom: (e) =>
-    e.preventDefault()
-    id = $(e.target).parents('[data-id]').data('id')
-    subid = $(e.target).parents('[data-subid]').data('subid')
-    if subid
-      @navigate 'ticket/zoom/' + id + '/' + subid
-    else
-      @navigate 'ticket/zoom/' + id
diff --git a/app/assets/javascripts/app/controllers/_dashboard/recent_viewed.js.coffee b/app/assets/javascripts/app/controllers/_dashboard/recent_viewed.js.coffee
index 56cbde3e5..23496b794 100644
--- a/app/assets/javascripts/app/controllers/_dashboard/recent_viewed.js.coffee
+++ b/app/assets/javascripts/app/controllers/_dashboard/recent_viewed.js.coffee
@@ -1,7 +1,4 @@
 class App.DashboardRecentViewed extends App.Controller
-  events:
-    'click [data-type=edit]': 'zoom'
-
   constructor: ->
     super
 
@@ -16,28 +13,21 @@ class App.DashboardRecentViewed extends App.Controller
         limit: 5,
       }
       processData: true,
-#      data: JSON.stringify( view: @view ),
       success: (data, status, xhr) =>
         @items = data.recent_viewed
 
-        # load user collection
-        App.Collection.load( type: 'User', data: data.users )
-
-        # load ticket collection
-        App.Collection.load( type: 'Ticket', data: data.tickets )
+        # load collections
+        App.Event.trigger 'loadAssets', data.assets
 
         @render()
     )
 
   render: ->
 
-    # load user data
     for item in @items
-      item.created_by = App.User.find( item.created_by_id )
-
-    # load ticket data
-    for item in @items
-      item.ticket = App.User.find( item.o_id )
+      item.link = '#ticket_zoom/' + item.o_id
+      item.title = App.Ticket.find( item.o_id ).title
+      item.type  = item.recent_view_object
 
     html = App.view('dashboard/recent_viewed')(
       head: 'Recent Viewed',
@@ -49,9 +39,3 @@ class App.DashboardRecentViewed extends App.Controller
 
     # start user popups
     @userPopups('left')
-
-  zoom: (e) =>
-    e.preventDefault()
-    id = $(e.target).parents('[data-id]').data('id')
-
-    @navigate 'ticket/zoom/' + id
diff --git a/app/assets/javascripts/app/controllers/_dashboard/ticket.js.coffee b/app/assets/javascripts/app/controllers/_dashboard/ticket.js.coffee
index 03678756a..9a37a27a4 100644
--- a/app/assets/javascripts/app/controllers/_dashboard/ticket.js.coffee
+++ b/app/assets/javascripts/app/controllers/_dashboard/ticket.js.coffee
@@ -48,11 +48,8 @@ class App.DashboardTicket extends App.Controller
       data.ajax = false
       App.Store.write( @key, data )
 
-      # load user collection
-      App.Collection.load( type: 'User', data: data.collections.users )
-
-      # load ticket collection
-      App.Collection.load( type: 'Ticket', data: data.collections.tickets )
+      # load collections
+      App.Event.trigger 'loadAssets', data.assets
 
     # get meta data
     App.Overview.refresh( data.overview, options: { clear: true } )
@@ -71,12 +68,12 @@ class App.DashboardTicket extends App.Controller
 
   render: (data) ->
     return if !data
-    return if !data.ticket_list
+    return if !data.ticket_ids
     return if !data.overview
 
     @overview      = data.overview
     @tickets_count = data.tickets_count
-    @ticket_list   = data.ticket_list
+    @ticket_ids    = data.ticket_ids
     # FIXME 10
     pages_total =  parseInt( ( @tickets_count / 10 ) + 0.99999 ) || 1
     html = App.view('dashboard/ticket')(
@@ -94,8 +91,8 @@ class App.DashboardTicket extends App.Controller
     i = start
     while i < end
       i = i + 1
-      if @ticket_list[ i - 1 ]
-        @tickets_in_table.push App.Ticket.retrieve( @ticket_list[ i - 1 ] )
+      if @ticket_ids[ i - 1 ]
+        @tickets_in_table.push App.Ticket.retrieve( @ticket_ids[ i - 1 ] )
 
     shown_all_attributes = @ticketTableAttributes( App.Overview.find(@overview.id).view.d )
     new App.ControllerTable(
diff --git a/app/assets/javascripts/app/controllers/agent_ticket_create.js.coffee b/app/assets/javascripts/app/controllers/agent_ticket_create.js.coffee
index f7dbba21e..c32ea136c 100644
--- a/app/assets/javascripts/app/controllers/agent_ticket_create.js.coffee
+++ b/app/assets/javascripts/app/controllers/agent_ticket_create.js.coffee
@@ -35,12 +35,18 @@ class App.TicketCreate extends App.Controller
         title:   'Email'
     @article_attributes = article_sender_type_map[@type]
 
+    # remember split info if exists
+    split = ''
+    if @ticket_id && @article_id
+      split = "/#{@ticket_id}/#{@article_id}"
+
     # if no map entry exists, route to default
     if !@article_attributes
-      @navigate '#ticket_create/' + default_type
+      @navigate '#ticket_create/' + default_type + split
+      return
 
     # update navbar highlighting
-    @navupdate '#ticket_create/' + @type + '/id/' + @id
+    @navupdate '#ticket_create/' + @type + '/id/' + @id + split
 
     @fetch(params)
 
@@ -97,8 +103,8 @@ class App.TicketCreate extends App.Controller
       # get edit form attributes
       @edit_form = cache.edit_form
 
-      # load user collection
-      App.Collection.load( type: 'User', data: cache.users )
+      # load collections
+      App.Event.trigger 'loadAssets', cache.assets
 
       @render()
     else
@@ -118,17 +124,11 @@ class App.TicketCreate extends App.Controller
           # get edit form attributes
           @edit_form = data.edit_form
 
-          # load user collection
-          App.Collection.load( type: 'User', data: data.users )
+          # load collections
+          App.Event.trigger 'loadAssets', data.assets
 
-          # load ticket collection
-          if data.ticket && data.articles
-            App.Collection.load( type: 'Ticket', data: [data.ticket] )
-
-            # load article collections
-            App.Collection.load( type: 'TicketArticle', data: data.articles || [] )
-
-            # render page
+          # split ticket
+          if data.split && data.split.ticket_id && data.split.article_id
             t = App.Ticket.find( params.ticket_id ).attributes()
             a = App.TicketArticle.find( params.article_id )
 
@@ -137,6 +137,8 @@ class App.TicketCreate extends App.Controller
             t.customer_id_autocompletion = a.from
             t.subject = a.subject || t.title
             t.body = a.body
+
+          # render page
           @render( options: t )
       )
 
@@ -209,9 +211,8 @@ class App.TicketCreate extends App.Controller
     # update text module UI
     callback = (user) =>
       @textModule.reload(
-        data:
-          ticket:
-            customer: user
+        ticket:
+          customer: user
       )
 
     @userInfo(
@@ -386,8 +387,13 @@ class TicketCreateRouter extends App.ControllerPermanent
 
     # create new uniq form id
     if !params['id']
+      # remember split info if exists
+      split = ''
+      if params['ticket_id'] && params['article_id']
+        split = "/#{params['ticket_id']}/#{params['article_id']}"
+
       id = Math.floor( Math.random() * 99999 )
-      @navigate "#ticket_create/#{params['type']}/id/#{id}"
+      @navigate "#ticket_create/#{params['type']}/id/#{id}#{split}" 
       return
 
     # cleanup params
@@ -399,14 +405,16 @@ class TicketCreateRouter extends App.ControllerPermanent
 
     App.TaskManager.add( 'TicketCreateScreen-' + params['type'] + '-' + params['id'], 'TicketCreate', clean_params )
 
-# split ticket
-App.Config.set( 'ticket_create/:ticket_id/:article_id', TicketCreateRouter, 'Routes' )
-
 # create new ticket routs/controller
 App.Config.set( 'ticket_create', TicketCreateRouter, 'Routes' )
 App.Config.set( 'ticket_create/:type', TicketCreateRouter, 'Routes' )
 App.Config.set( 'ticket_create/:type/id/:id', TicketCreateRouter, 'Routes' )
 
+
+# split ticket
+App.Config.set( 'ticket_create/:type/:ticket_id/:article_id', TicketCreateRouter, 'Routes' )
+App.Config.set( 'ticket_create/:type/id/:id/:ticket_id/:article_id', TicketCreateRouter, 'Routes' )
+
 # set new task actions
 App.Config.set( 'TicketNewCallOutbound', { prio: 8001, name: 'Call Outbound', target: '#ticket_create/call_outbound', role: ['Agent'] }, 'TaskActions' )
 App.Config.set( 'TicketNewCallInbound', { prio: 8002, name: 'Call Inbound', target: '#ticket_create/call_inbound', role: ['Agent'] }, 'TaskActions' )
diff --git a/app/assets/javascripts/app/controllers/agent_ticket_history.js.coffee b/app/assets/javascripts/app/controllers/agent_ticket_history.js.coffee
index 2c89a6ad8..6309a5e92 100644
--- a/app/assets/javascripts/app/controllers/agent_ticket_history.js.coffee
+++ b/app/assets/javascripts/app/controllers/agent_ticket_history.js.coffee
@@ -15,23 +15,9 @@ class App.TicketHistory extends App.ControllerModal
       type:  'GET',
       url:   @apiPath + '/ticket_history/' + ticket_id,
       success: (data, status, xhr) =>
-        # remember ticket
-        @ticket = data.ticket
 
-        # load user collection
-        App.Collection.load( type: 'User', data: data.users )
-
-        # load ticket collection
-        App.Collection.load( type: 'Ticket', data: [data.ticket] )
-
-        # load history_type collections
-        App.Collection.load( type: 'HistoryType', data: data.history_types )
-
-        # load history_object collections
-        App.Collection.load( type: 'HistoryObject', data: data.history_objects )
-
-        # load history_attributes collections
-        App.Collection.load( type: 'HistoryAttribute', data: data.history_attributes )
+        # load collections
+        App.Event.trigger 'loadAssets', data.assets
 
         # load history collections
         App.History.deleteAll()
@@ -53,7 +39,7 @@ class App.TicketHistory extends App.ControllerModal
     @userPopups()
 
     # show frontend times
-    @delay( @frontendTimeUpdate, 200, 'ui-time-update' )
+    @delay( @frontendTimeUpdate, 300, 'ui-time-update' )
 
   sortorder: (e) ->
     e.preventDefault()
@@ -72,7 +58,6 @@ class App.TicketHistory extends App.ControllerModal
         state:   @sortstate
       )
 
-
     @modalShow()
 
     # enable user popups
diff --git a/app/assets/javascripts/app/controllers/agent_ticket_merge.js.coffee b/app/assets/javascripts/app/controllers/agent_ticket_merge.js.coffee
index 6daae0830..8c5c4fee7 100644
--- a/app/assets/javascripts/app/controllers/agent_ticket_merge.js.coffee
+++ b/app/assets/javascripts/app/controllers/agent_ticket_merge.js.coffee
@@ -16,25 +16,23 @@ class App.TicketMerge extends App.ControllerModal
       processData: true,
       success: (data, status, xhr) =>
 
-        if data.customer
-          App.Collection.load( type: 'Ticket', data: data.customer.tickets )
-          App.Collection.load( type: 'User', data: data.customer.users )
+        # load collections
+        App.Event.trigger 'loadAssets', data.assets
 
-        if data.recent
-          App.Collection.load( type: 'Ticket', data: data.recent.tickets )
-          App.Collection.load( type: 'User', data: data.recent.users )
+        @ticket_ids_by_customer    = data.ticket_ids_by_customer
+        @ticket_ids_recent_viewed  = data.ticket_ids_recent_viewed
 
-        @render( data )
+        @render()
     )
 
-  render: (data) ->
+  render: ->
 
     @html App.view('agent_ticket_merge')()
 
     list = []
-    for t in data.customer.tickets
-      if t.id isnt @ticket_id
-        ticketItem = App.Ticket.retrieve( t.id )
+    for ticket_id in @ticket_ids_by_customer
+      if ticket_id isnt @ticket_id
+        ticketItem = App.Ticket.retrieve( ticket_id )
         list.push ticketItem
     new App.ControllerTable(
       el:                @el.find('#ticket-merge-customer-tickets'),
@@ -59,9 +57,9 @@ class App.TicketMerge extends App.ControllerModal
     )
 
     list = []
-    for t in data.recent.tickets
-      if t.id isnt @ticket_id
-        ticketItem = App.Ticket.retrieve( t.id )
+    for ticket_id in @ticket_ids_recent_viewed
+      if ticket_id isnt @ticket_id
+        ticketItem = App.Ticket.retrieve( ticket_id )
         list.push ticketItem
     new App.ControllerTable(
       el:                @el.find('#ticket-merge-recent-tickets'),
diff --git a/app/assets/javascripts/app/controllers/customer_ticket_create.js.coffee b/app/assets/javascripts/app/controllers/customer_ticket_create.js.coffee
index a3af61b45..01e4e40d8 100644
--- a/app/assets/javascripts/app/controllers/customer_ticket_create.js.coffee
+++ b/app/assets/javascripts/app/controllers/customer_ticket_create.js.coffee
@@ -24,13 +24,13 @@ class Index extends App.ControllerContent
     # use cache
     cache = App.Store.get( 'ticket_create_attributes' )
 
-    if cache && !params.ticket_id && !params.article_id
+    if cache
 
       # get edit form attributes
       @edit_form = cache.edit_form
 
-      # load user collection
-      App.Collection.load( type: 'User', data: cache.users )
+      # load collections
+      App.Event.trigger 'loadAssets', cache.assets
 
       @render()
     else
@@ -38,10 +38,6 @@ class Index extends App.ControllerContent
         id:    'ticket_create',
         type:  'GET',
         url:   @apiPath + '/ticket_create',
-        data:  {
-          ticket_id: params.ticket_id,
-          article_id: params.article_id,
-        },
         processData: true,
         success: (data, status, xhr) =>
 
@@ -51,27 +47,10 @@ class Index extends App.ControllerContent
           # get edit form attributes
           @edit_form = data.edit_form
 
-          # load user collection
-          App.Collection.load( type: 'User', data: data.users )
+          # load collections
+          App.Event.trigger 'loadAssets', data.assets
 
-          # load ticket collection
-          if data.ticket && data.articles
-            App.Collection.load( type: 'Ticket', data: [data.ticket] )
-
-            # load article collections
-            App.Collection.load( type: 'TicketArticle', data: data.articles || [] )
-
-            # render page
-            t = App.Ticket.find( params.ticket_id ).attributes()
-            a = App.TicketArticle.find( params.article_id )
-
-            # reset owner
-            t.owner_id = 0
-            t.customer_id_autocompletion = a.from
-            t.subject = a.subject || t.title
-            t.body = a.body
-            @log 'CustomerTicketCreate', 'notice', 'created', t
-          @render( options: t )
+          @render()
       )
 
   render: (template = {}) ->
diff --git a/app/assets/javascripts/app/controllers/dashboard.js.coffee b/app/assets/javascripts/app/controllers/dashboard.js.coffee
index abd74d4b3..f797d232e 100644
--- a/app/assets/javascripts/app/controllers/dashboard.js.coffee
+++ b/app/assets/javascripts/app/controllers/dashboard.js.coffee
@@ -53,9 +53,9 @@ class Index extends App.ControllerContent
 #          },
 #        },
 
-#        recent_viewed: {
-#          controller: App.DashboardRecentViewed,
-#        }
+        recent_viewed: {
+          controller: App.DashboardRecentViewed,
+        }
       }
     }
 
diff --git a/app/assets/javascripts/app/controllers/link_info_widget.js.coffee b/app/assets/javascripts/app/controllers/link_info_widget.js.coffee
index 9bf17db04..1a07420b6 100644
--- a/app/assets/javascripts/app/controllers/link_info_widget.js.coffee
+++ b/app/assets/javascripts/app/controllers/link_info_widget.js.coffee
@@ -23,11 +23,8 @@ class App.LinkInfo extends App.Controller
       success: (data, status, xhr) =>
         @links = data.links
 
-        # load user collection
-        App.Collection.load( type: 'User', data: data.users )
-
-        # load ticket collection
-        App.Collection.load( type: 'Ticket', data: data.tickets )
+        # load collections
+        App.Event.trigger 'loadAssets', data.assets
 
         @render()
     )
diff --git a/app/assets/javascripts/app/controllers/navigation.js.coffee b/app/assets/javascripts/app/controllers/navigation.js.coffee
index 713b74828..b2d76e51d 100644
--- a/app/assets/javascripts/app/controllers/navigation.js.coffee
+++ b/app/assets/javascripts/app/controllers/navigation.js.coffee
@@ -99,24 +99,8 @@ class App.Navigation extends App.Controller
         processData: true,
         success: (data, status, xhr) =>
 
-          # load user collection
-          if data.load.users
-            App.Collection.load( type: 'User', data: data.load.users )
-
-          # load user collection
-          if data.load.organizations
-            for organization_id, organization of data.load.organizations
-              if organization.user_ids
-                organization.users = []
-                for user_id in organization.user_ids
-                  user = App.User.find( user_id )
-                  organization.users.push user
-            App.Collection.load( type: 'Organization', data: data.load.organizations )
-
-
-          # load ticket collection
-          if data.load.tickets
-            App.Collection.load( type: 'Ticket', data: data.load.tickets )
+          # load collections
+          App.Event.trigger 'loadAssets', data.assets
 
           @result = data.result
           for area in @result
diff --git a/app/assets/javascripts/app/controllers/text_module_widget.js.coffee b/app/assets/javascripts/app/controllers/text_module_widget.js.coffee
index 4af73778a..fdd23daf0 100644
--- a/app/assets/javascripts/app/controllers/text_module_widget.js.coffee
+++ b/app/assets/javascripts/app/controllers/text_module_widget.js.coffee
@@ -2,6 +2,7 @@ class App.TextModuleUI extends App.Controller
   constructor: ->
     super
 
+    @lastData = {}
     customItemTemplate = "<div><span />&nbsp;<small /></div>"
     elementFactory = (element, e) ->
       template = $(customItemTemplate).find('span')
@@ -23,7 +24,7 @@ class App.TextModuleUI extends App.Controller
 
   reload: (data = false) =>
     if data
-      @lastData = data
+      @lastData['data'] = data
     @update()
 
   update: =>
@@ -35,10 +36,12 @@ class App.TextModuleUI extends App.Controller
         contentNew = item.content.replace( /<%=\s{0,2}(.+?)\s{0,2}%>/g, ( all, key ) ->
           key = key.replace( /@/g, 'ui.data.' )
           varString = "#{key}" + ''
+#          console.log( "tag replacement env: ", ui.data)
           try
+#            console.log( "tag replacement: " + key, varString )
             key = eval (varString)
           catch error
-            #console.log( "tag replacement: " + error )
+#            console.log( "tag replacement error: " + error )
             key = ''
           return key
         )
diff --git a/app/assets/javascripts/app/controllers/ticket_overview.js.coffee b/app/assets/javascripts/app/controllers/ticket_overview.js.coffee
index ff8f94b81..91fd5f949 100644
--- a/app/assets/javascripts/app/controllers/ticket_overview.js.coffee
+++ b/app/assets/javascripts/app/controllers/ticket_overview.js.coffee
@@ -80,22 +80,19 @@ class Table extends App.ControllerContent
 
   load: (data) =>
     return if !data
-    return if !data.ticket_list
+    return if !data.ticket_ids
     return if !data.overview
 
     @overview      = data.overview
     @tickets_count = data.tickets_count
-    @ticket_list   = data.ticket_list
+    @ticket_ids    = data.ticket_ids
 
     if data.ajax
       data.ajax = false
       App.Store.write( @key, data )
 
-      # load user collection
-      App.Collection.load( type: 'User', data: data.collections.users )
-
-      # load ticket collection
-      App.Collection.load( type: 'Ticket', data: data.collections.tickets )
+      # load collections
+      App.Event.trigger 'loadAssets', data.assets
 
     # get meta data
     @overview = data.overview
@@ -112,7 +109,7 @@ class Table extends App.ControllerContent
       @fetch()
 
     @ticket_list_show = []
-    for ticket_id in @ticket_list
+    for ticket_id in @ticket_ids
       @ticket_list_show.push App.Ticket.retrieve( ticket_id )
 
     # remeber bulk attributes
@@ -556,7 +553,7 @@ class Router extends App.Controller
     cache = App.Store.get( @key )
     if cache
       @tickets_count = cache.tickets_count
-      @ticket_list   = cache.ticket_list
+      @ticket_ids    = cache.ticket_ids
       @redirect()
     else
       @ajax(
@@ -570,7 +567,7 @@ class Router extends App.Controller
       )
 
   load: (data) =>
-    @ticket_list   = data.ticket_list
+    @ticket_ids    = data.ticket_ids
     @tickets_count = data.tickets_count
 #    App.Store.write( data )
     @redirect()
@@ -583,19 +580,19 @@ class Router extends App.Controller
 
     # redirect
     if @direction == 'next'
-      if @ticket_list[ @position ] && @ticket_list[ @position ]
+      if @ticket_ids[ @position ] && @ticket_ids[ @position ]
         position = @position + 1
         @Config.set( 'LastOverviewPosition', position )
-        @navigate 'ticket/zoom/' + @ticket_list[ @position ] + '/nav/true'
+        @navigate 'ticket/zoom/' + @ticket_ids[ @position ] + '/nav/true'
       else
-        @navigate 'ticket/zoom/' + @ticket_list[ @position - 1 ] + '/nav/true'
+        @navigate 'ticket/zoom/' + @ticket_ids[ @position - 1 ] + '/nav/true'
     else
-      if @ticket_list[ @position - 2 ] && @ticket_list[ @position - 2 ] + '/nav/true'
+      if @ticket_ids[ @position - 2 ] && @ticket_ids[ @position - 2 ] + '/nav/true'
         position = @position - 1
         @Config.set( 'LastOverviewPosition', position )
-        @navigate 'ticket/zoom/' + @ticket_list[ @position - 2 ] + '/nav/true'
+        @navigate 'ticket/zoom/' + @ticket_ids[ @position - 2 ] + '/nav/true'
       else
-        @navigate 'ticket/zoom/' + @ticket_list[ @position - 1 ] + '/nav/true'
+        @navigate 'ticket/zoom/' + @ticket_ids[ @position - 1 ] + '/nav/true'
 
 App.Config.set( 'ticket_view', Index, 'Routes' )
 App.Config.set( 'ticket_view/:view', Index, 'Routes' )
diff --git a/app/assets/javascripts/app/controllers/ticket_zoom.js.coffee b/app/assets/javascripts/app/controllers/ticket_zoom.js.coffee
index 277392992..6c0ec7e56 100644
--- a/app/assets/javascripts/app/controllers/ticket_zoom.js.coffee
+++ b/app/assets/javascripts/app/controllers/ticket_zoom.js.coffee
@@ -27,7 +27,7 @@ class App.TicketZoom extends App.Controller
       (data) =>
         update = =>
           if data.id.toString() is @ticket_id.toString()
-            ticket = App.Ticket.retrieve( @ticket_id )
+            ticket = App.Ticket.find( @ticket_id )
             @log 'notice', 'TRY', data.updated_at, ticket.updated_at
             if data.updated_at isnt ticket.updated_at
               @fetch( @ticket_id, false )
@@ -68,28 +68,25 @@ class App.TicketZoom extends App.Controller
       id:    'ticket_zoom_' + ticket_id
       type:  'GET'
       url:   @apiPath + '/ticket_full/' + ticket_id + '?do_not_log=' + @doNotLog
-      data:
-        view: @view
       processData: true
       success: (data, status, xhr) =>
-        if @dataLastCall && !force
+
+        # check if ticket has changed
+        newTicketRaw = data.assets.tickets[ticket_id]
+        if @ticketUpdatedAtLastCall && !force
 
           # return if ticket hasnt changed
-          return if _.isEqual( @dataLastCall.ticket, data.ticket )
-
-          # trigger task notify
-          diff = difference( @dataLastCall.ticket, data.ticket )
-          @log 'diff', diff
+          return if @ticketUpdatedAtLastCall is newTicketRaw.updated_at
 
           # notify if ticket changed not by my self
-          if !_.isEmpty(diff) && data.ticket.updated_by_id isnt @Session.all().id
+          if newTicketRaw.updated_by_id isnt @Session.all().id
             App.TaskManager.notify( @task_key )
 
           # rerender edit box
           @editDone = false
 
         # remember current data
-        @dataLastCall = data
+        @ticketUpdatedAtLastCall = newTicketRaw.updated_at
 
         @load(data, force)
         App.Store.write( @key, data )
@@ -112,20 +109,17 @@ class App.TicketZoom extends App.Controller
     # reset old indexes
     @ticket = undefined
 
+    # remember article ids
+    @ticket_article_ids = data.ticket_article_ids
+
     # get edit form attributes
     @edit_form = data.edit_form
 
     # get signature
     @signature = data.signature
 
-    # load user collection
-    App.Collection.load( type: 'User', data: data.users )
-
-    # load ticket collection
-    App.Collection.load( type: 'Ticket', data: [data.ticket] )
-
-    # load article collections
-    App.Collection.load( type: 'TicketArticle', data: data.articles )
+    # load collections
+    App.Event.trigger 'loadAssets', data.assets
 
     # render page
     @render(force)
@@ -196,9 +190,10 @@ class App.TicketZoom extends App.Controller
   ArticleView: =>
     # show article
     new ArticleView(
-      ticket:   @ticket
-      el:       @el.find('.article-view')
-      ui:       @
+      ticket:             @ticket
+      ticket_article_ids: @ticket_article_ids
+      el:                 @el.find('.article-view')
+      ui:                 @
     )
 
   Edit: =>
@@ -571,7 +566,7 @@ class ArticleView extends App.Controller
 
     # get all articles
     @articles = []
-    for article_id in @ticket.article_ids
+    for article_id in @ticket_article_ids
       article = App.TicketArticle.retrieve( article_id )
       @articles.push article
 
@@ -621,16 +616,16 @@ class ArticleView extends App.Controller
 
   checkIfSignatureIsNeeded: (article_type) =>
 
-      # add signature
-      if @ui.signature && @ui.signature.body && article_type.name is 'email'
-        body   = @ui.el.find('[name="body"]').val() || ''
-        regexp = new RegExp( escapeRegExp( @ui.signature.body ) , 'i')
-        if !body.match(regexp)
-          body = body + "\n" + @ui.signature.body
-          @ui.el.find('[name="body"]').val( body )
+    # add signature
+    if @ui.signature && @ui.signature.body && article_type.name is 'email'
+      body   = @ui.el.find('[name="body"]').val() || ''
+      regexp = new RegExp( escapeRegExp( @ui.signature.body ) , 'i')
+      if !body.match(regexp)
+        body = body + "\n" + @ui.signature.body
+        @ui.el.find('[name="body"]').val( body )
 
-          # update textarea size
-          @ui.el.find('[name="body"]').trigger('change')
+        # update textarea size
+        @ui.el.find('[name="body"]').trigger('change')
 
   reply: (e) =>
     e.preventDefault()
@@ -775,7 +770,7 @@ class Article extends App.Controller
         actions.push {
           name: 'split'
           type: 'split'
-          href: '#ticket_create/' + @article.ticket_id + '/' + @article.id
+          href: '#ticket_create/call_inbound/' + @article.ticket_id + '/' + @article.id
         }
     @article.actions = actions
 
diff --git a/app/assets/javascripts/app/lib/app_post/collection.js.coffee b/app/assets/javascripts/app/lib/app_post/collection.js.coffee
index 63476a2cc..df2c55413 100644
--- a/app/assets/javascripts/app/lib/app_post/collection.js.coffee
+++ b/app/assets/javascripts/app/lib/app_post/collection.js.coffee
@@ -19,6 +19,28 @@ class _collectionSingleton extends Spine.Module
 
   constructor: (@args) ->
 
+    # add trigger - bind new events
+    App.Event.bind 'loadAssets', (data) =>
+      if data
+        for type, collections of data
+          if type is 'users'
+            type = 'User'
+          if type is 'tickets'
+            type = 'Ticket'
+          if type is 'ticket_article'
+            type = 'TicketArticle'
+          if type is 'organization'
+            type = 'Organization'
+          if type is 'history_object'
+            type = 'HistoryObject'
+          if type is 'history_type'
+            type = 'HistoryType'
+          if type is 'history_attribute'
+            type = 'HistoryAttribute'
+
+          @log 'debug', 'loadCollection:trigger', type, collections
+          @load( localStorage: data.localStorage, type: type, data: collections )
+
     # add trigger - bind new events
     App.Event.bind 'loadCollection', (data) =>
 
diff --git a/app/assets/javascripts/app/models/organization.js.coffee b/app/assets/javascripts/app/models/organization.js.coffee
index bb71cd4a9..64465300e 100644
--- a/app/assets/javascripts/app/models/organization.js.coffee
+++ b/app/assets/javascripts/app/models/organization.js.coffee
@@ -13,3 +13,14 @@ class App.Organization extends App.Model
     'name',
     'shared',
   ]
+
+  @_fillUp: (data) ->
+
+    # addd users of organization
+    if data['user_ids']
+      data['user_ids'] = []
+      for user_id in data['user_ids']
+        if App.User.exists( user_id )
+          user = App.User.find( user_id )
+          data['user_ids'].push user
+    data
diff --git a/app/assets/javascripts/app/views/dashboard/activity_stream.jst.eco b/app/assets/javascripts/app/views/dashboard/activity_stream.jst.eco
index 241f05db6..330279080 100644
--- a/app/assets/javascripts/app/views/dashboard/activity_stream.jst.eco
+++ b/app/assets/javascripts/app/views/dashboard/activity_stream.jst.eco
@@ -2,8 +2,8 @@
     <h2 class="can-move"><%- @T( @head ) %></h2>
     <dl>
     <% for item in @items: %>
-      <dt><span class="user-data" data-id="<%= item.created_by_id %>">"<%= item.created_by.displayName() %>"</span></dt>
-      <dd><%- @T( item.history_type ) %> <span data-id="<%= item.o_id %>" data-subid="<%= item.sub_o_id %>"><a data-type="edit" href="#"><%= item.history_object %><% if item.data.title: %> (<%= item.data.title %>)<% end %></a></span>.</dd>
+      <dt><span class="user-data" data-id="<%= item.updated_by_id %>">"<%= item.updated_by.displayName() %>"</span></dt>
+      <dd><%- @T( item.history_type ) %> <a href="<%- item.link %>"><%= item.type %><% if item.title: %> (<%= item.title %>)<% end %></a>.</dd>
     <% end %>
     </dl>
 </div>
diff --git a/app/assets/javascripts/app/views/dashboard/recent_viewed.jst.eco b/app/assets/javascripts/app/views/dashboard/recent_viewed.jst.eco
index ff161319f..bf342e815 100644
--- a/app/assets/javascripts/app/views/dashboard/recent_viewed.jst.eco
+++ b/app/assets/javascripts/app/views/dashboard/recent_viewed.jst.eco
@@ -3,7 +3,7 @@
     <h2 class="can-move"><%- @T( @head ) %></h2>
     <ul>
     <% for item in @items: %>
-      <li><span data-id="<%= item.o_id %>"><a data-type="edit" href="#"><%= item.history_object.name %> (<%= item.ticket.title %>)</a></span></li>
+      <li><span data-id="<%= item.o_id %>"><a href="<%= item.link %>"><%= item.type %> (<%= item.title %>)</a></span></li>
     <% end %>
     </ul>
   </div>
diff --git a/app/controllers/links_controller.rb b/app/controllers/links_controller.rb
index 001c0d7f2..b73a8fc61 100644
--- a/app/controllers/links_controller.rb
+++ b/app/controllers/links_controller.rb
@@ -10,32 +10,20 @@ class LinksController < ApplicationController
       :link_object_value => params[:link_object_value],
     )
 
-    #
-    tickets = []
-    users = {}
+    assets = {}
     link_list = []
     links.each { |item|
       link_list.push item
       if item['link_object'] == 'Ticket'
-        data = Ticket.lookup( :id => item['link_object_value'] )
-        tickets.push data
-        if !users[ data['owner_id'] ]
-          users[ data['owner_id'] ] = User.user_data_full( data['owner_id'] )
-        end
-        if !users[ data['customer_id'] ]
-          users[ data['customer_id'] ] = User.user_data_full( data['customer_id'] )
-        end
-        if !users[ data['created_by_id'] ]
-          users[ data['created_by_id'] ] = User.user_data_full( data['created_by_id'] )
-        end
+        ticket = Ticket.lookup( :id => item['link_object_value'] )
+        assets = ticket.assets(assets)
       end
     }
 
     # return result
     render :json => {
-      :links    => link_list,
-      :tickets  => tickets,
-      :users    => users,
+      :links  => link_list,
+      :assets => assets,
     }
   end
 
diff --git a/app/controllers/search_controller.rb b/app/controllers/search_controller.rb
index 31ca3133b..1b4413a5d 100644
--- a/app/controllers/search_controller.rb
+++ b/app/controllers/search_controller.rb
@@ -12,13 +12,11 @@ class SearchController < ApplicationController
       :query        => params[:term],
       :current_user => current_user,
     )
-    users_data = {}
+    assets = {}
     ticket_result = []
     tickets.each do |ticket|
+      assets = ticket.assets(assets)
       ticket_result.push ticket.id
-      users_data[ ticket['owner_id'] ] = User.user_data_full( ticket['owner_id'] )
-      users_data[ ticket['customer_id'] ] = User.user_data_full( ticket['customer_id'] )
-      users_data[ ticket['created_by_id'] ] = User.user_data_full( ticket['created_by_id'] )
     end
 
     # do query
@@ -30,7 +28,7 @@ class SearchController < ApplicationController
     user_result = []
     users.each do |user|
       user_result.push user.id
-      users_data[ user.id ] = User.user_data_full( user.id )
+      assets = user.assets(assets)
     end
 
     organizations = Organization.search(
@@ -39,17 +37,10 @@ class SearchController < ApplicationController
       :current_user => current_user,
     )
 
-    organizations_data = {}
     organization_result = []
     organizations.each do |organization|
       organization_result.push organization.id
-      organizations_data[ organization.id ] = Organization.find( organization.id ).attributes
-      organizations_data[ organization.id ][:user_ids] = []
-      users = User.where( :organization_id => organization.id ).limit(10)
-      users.each {|user|
-        users_data[ user.id ] = User.user_data_full( user.id )
-        organizations_data[ organization.id ][:user_ids].push user.id
-      }
+      assets = organization.assets(assets)
     end
 
     result = []
@@ -77,11 +68,7 @@ class SearchController < ApplicationController
 
     # return result
     render :json => {
-      :load => {
-        :tickets       => tickets,
-        :users         => users_data,
-        :organizations => organizations_data,
-      },
+      :assets => assets,
       :result => result,
     }
   end
diff --git a/app/controllers/ticket_overviews_controller.rb b/app/controllers/ticket_overviews_controller.rb
index 63b2e1c77..c0f38de75 100644
--- a/app/controllers/ticket_overviews_controller.rb
+++ b/app/controllers/ticket_overviews_controller.rb
@@ -3,12 +3,12 @@
 class TicketOverviewsController < ApplicationController
   before_filter :authentication_check
 
-  # GET /api/v1/tickets
+  # GET /api/v1/ticket_overviews
   def show
 
     # get navbar overview data
     if !params[:view]
-      result = Ticket::Overview.list(
+      result = Ticket::Overviews.list(
         :current_user => current_user,
       )
       render :json => result
@@ -17,7 +17,7 @@ class TicketOverviewsController < ApplicationController
 
     # get real overview data
     if params[:array]
-      overview = Ticket::Overview.list(
+      overview = Ticket::Overviews.list(
         :view         => params[:view],
         :current_user => current_user,
         :array        => true,
@@ -36,10 +36,9 @@ class TicketOverviewsController < ApplicationController
       }
       return
     end
-    overview = Ticket::Overview.list(
+    overview = Ticket::Overviews.list(
       :view         => params[:view],
-      #      :view_mode    => params[:view_mode],
-      :current_user => User.find( current_user.id ),
+      :current_user => current_user,
       :array        => true,
     )
     if !overview
@@ -48,20 +47,10 @@ class TicketOverviewsController < ApplicationController
     end
 
     # get related users
-    users = {}
-    tickets = []
-    overview[:ticket_list].each {|ticket_id|
-      data = Ticket.lookup( :id => ticket_id )
-      tickets.push data
-      if !users[ data['owner_id'] ]
-        users[ data['owner_id'] ] = User.user_data_full( data['owner_id'] )
-      end
-      if !users[ data['customer_id'] ]
-        users[ data['customer_id'] ] = User.user_data_full( data['customer_id'] )
-      end
-      if !users[ data['created_by_id'] ]
-        users[ data['created_by_id'] ] = User.user_data_full( data['created_by_id'] )
-      end
+    assets = { :users => {} }
+    overview[:ticket_ids].each {|ticket_id|
+      ticket = Ticket.lookup( :id => ticket_id )
+      assets = ticket.assets(assets)
     }
 
     # get groups
@@ -79,8 +68,8 @@ class TicketOverviewsController < ApplicationController
       Group.find(group_id).users.each {|user|
         next if !agents[ user.id ]
         groups_users[ group_id ].push user.id
-        if !users[user.id]
-          users[user.id] = User.user_data_full(user.id)
+        if !assets[:users][user.id]
+          assets[:users][user.id] = User.user_data_full(user.id)
         end
       }
     }
@@ -88,15 +77,12 @@ class TicketOverviewsController < ApplicationController
     # return result
     render :json => {
       :overview      => overview[:overview],
-      :ticket_list   => overview[:ticket_list],
+      :ticket_ids    => overview[:ticket_ids],
       :tickets_count => overview[:tickets_count],
       :bulk          => {
         :group_id__owner_id => groups_users,
       },
-      :collections    => {
-        :users   => users,
-        :tickets => tickets,
-      },
+      :assets        => assets,
     }
   end
 
diff --git a/app/controllers/tickets_controller.rb b/app/controllers/tickets_controller.rb
index 860579b1a..ecd5a144f 100644
--- a/app/controllers/tickets_controller.rb
+++ b/app/controllers/tickets_controller.rb
@@ -132,14 +132,13 @@ class TicketsController < ApplicationController
     # get history of ticket
     history = History.list( 'Ticket', params[:id], 'Ticket::Article' )
 
-    # get related users
-    users = {}
-    users[ ticket.owner_id ] = User.user_data_full( ticket.owner_id )
-    users[ ticket.customer_id ] = User.user_data_full( ticket.customer_id )
+    # get related assets
+    assets = ticket.assets({})
     history_list = []
     history.each do |item|
 
-      users[ item[:created_by_id] ] = User.user_data_full( item[:created_by_id] )
+      assets = item.assets(assets)
+
       item_tmp = item.attributes
       if item['history_object'] == 'Ticket::Article'
         item_temp['type'] = 'Article ' + item['type'].to_s
@@ -171,29 +170,22 @@ class TicketsController < ApplicationController
         item_tmp.delete( 'related_o_id' )
       end
       history_list.push item_tmp
-
     end
 
-    # fetch meta relations
-    history_objects    = History::Object.all()
-    history_types      = History::Type.all()
-    history_attributes = History::Attribute.all()
-
     # return result
     render :json => {
-      :ticket             => ticket,
-      :users              => users,
-      :history            => history_list,
-      :history_objects    => history_objects,
-      :history_types      => history_types,
-      :history_attributes => history_attributes
+      :assets   => assets,
+      :history  => history_list,
     }
   end
 
   # GET /api/v1/ticket_merge_list/1
   def ticket_merge_list
 
-    ticket      = Ticket.find( params[:ticket_id] )
+    ticket = Ticket.find( params[:ticket_id] )
+    assets = ticket.assets({})
+
+    # open tickets by customer
     ticket_list = Ticket.where(
       :customer_id     => ticket.customer_id,
       :ticket_state_id => Ticket::State.by_category( 'open' )
@@ -202,35 +194,29 @@ class TicketsController < ApplicationController
     .order('created_at DESC')
     .limit(6)
 
-    # get related users
-    users = {}
-    tickets = []
+    # get related assets
+    ticket_ids_by_customer = [] 
     ticket_list.each {|ticket|
-      data = Ticket.lookup( :id => ticket.id )
-      tickets.push data
-      if !users[ data['owner_id'] ]
-        users[ data['owner_id'] ] = User.user_data_full( data['owner_id'] )
-      end
-      if !users[ data['customer_id'] ]
-        users[ data['customer_id'] ] = User.user_data_full( data['customer_id'] )
-      end
-      if !users[ data['created_by_id'] ]
-        users[ data['created_by_id'] ] = User.user_data_full( data['created_by_id'] )
-      end
-      if !users[ data['updated_by_id'] ]
-        users[ data['updated_by_id'] ] = User.user_data_full( data['updated_by_id'] )
+      ticket_ids_by_customer.push ticket.id
+      assets = ticket.assets(assets)
+    }
+
+
+    ticket_ids_recent_viewed = []
+    ticket_recent_view = RecentView.list( current_user, 8 )
+    ticket_recent_view.each {|item|
+      if item['recent_view_object'] == 'Ticket'
+        ticket_ids_recent_viewed.push item['o_id']
+        ticket = Ticket.find( item['o_id'] )
+        assets = ticket.assets(assets)
       end
     }
 
-    recent_viewed = RecentView.list_fulldata( current_user, 8 )
-
     # return result
     render :json => {
-      :customer => {
-        :tickets       => tickets,
-        :users         => users,
-      },
-      :recent => recent_viewed
+      :assets                   => assets,
+      :ticket_ids_by_customer   => ticket_ids_by_customer,
+      :ticket_ids_recent_viewed => ticket_ids_recent_viewed,
     }
   end
 
@@ -295,18 +281,6 @@ class TicketsController < ApplicationController
     ticket = Ticket.find( params[:id] )
     return if !ticket_permission( ticket )
 
-    # get related users
-    users = {}
-    if !users[ticket.owner_id]
-      users[ticket.owner_id] = User.user_data_full( ticket.owner_id )
-    end
-    if !users[ticket.customer_id]
-      users[ticket.customer_id] = User.user_data_full( ticket.customer_id )
-    end
-    if !users[ticket.created_by_id]
-      users[ticket.created_by_id] = User.user_data_full( ticket.created_by_id )
-    end
-
     # log object as viewed
     if !params[:do_not_log] || params[:do_not_log].to_i == 0
       log_view( ticket )
@@ -328,58 +302,52 @@ class TicketsController < ApplicationController
       )
     end
 
+    # get related users
+    assets = {}
+    assets[:users] = {}
+    assets = ticket.assets(assets)
+
     # get attributes to update
     attributes_to_change = Ticket::ScreenOptions.attributes_to_change( :user => current_user, :ticket => ticket )
 
     attributes_to_change[:owner_id].each { |user_id|
-      if !users[user_id]
-        users[user_id] = User.user_data_full( user_id )
+      if !assets[:users][user_id]
+        assets[:users][user_id] = User.user_data_full( user_id )
       end
     }
 
     attributes_to_change[:group_id__owner_id].each {|group_id, user_ids|
       user_ids.each {|user_id|
-        if !users[user_id]
-          users[user_id] = User.user_data_full( user_id )
+        if !assets[:users][user_id]
+          assets[:users][user_id] = User.user_data_full( user_id )
         end
       }
     }
 
     # get related articles
-    ticket = ticket.attributes
-    ticket[:article_ids] = []
     articles = Ticket::Article.where( :ticket_id => params[:id] )
 
     # get related users
-    articles_used = []
+    article_ids = []
     articles.each {|article|
 
       # ignore internal article if customer is requesting
       next if article.internal == true && is_role('Customer')
-      article_tmp = article.attributes
 
       # load article ids
-      ticket[:article_ids].push article_tmp['id']
+      article_ids.push article.id
 
-      # add attachment list to article
-      article_tmp['attachments'] = Store.list( :object => 'Ticket::Article', :o_id => article.id )
-
-      # remember article
-      articles_used.push article_tmp
-
-      # load users
-      if !users[article.created_by_id]
-        users[article.created_by_id] = User.user_data_full( article.created_by_id )
-      end
+      # load assets
+      assets = article.assets(assets)
     }
 
     # return result
     render :json => {
-      :ticket    => ticket,
-      :articles  => articles_used,
-      :signature => signature,
-      :users     => users,
-      :edit_form => attributes_to_change,
+      :ticket_id          => ticket.id,
+      :ticket_article_ids => article_ids,
+      :signature          => signature,
+      :assets             => assets,
+      :edit_form          => attributes_to_change,
     }
   end
 
@@ -393,65 +361,47 @@ class TicketsController < ApplicationController
       #      :article_id => params[:article_id]
     )
 
-    users = {}
+    assets = {}
+    assets[:users] = {}
     attributes_to_change[:owner_id].each { |user_id|
-      if !users[user_id]
-        users[user_id] = User.user_data_full( user_id )
+      if !assets[:users][user_id]
+        assets[:users][user_id] = User.user_data_full( user_id )
       end
     }
 
     attributes_to_change[:group_id__owner_id].each {|group_id, user_ids|
       user_ids.each {|user_id|
-        if !users[user_id]
-          users[user_id] = User.user_data_full( user_id )
+        if !assets[:users][user_id]
+          assets[:users][user_id] = User.user_data_full( user_id )
         end
       }
     }
 
     # split data
-    ticket = nil
-    articles = nil
+    split = {}
     if params[:ticket_id] && params[:article_id]
       ticket = Ticket.find( params[:ticket_id] )
-
-      # get related users
-      if !users[ticket.owner_id]
-        users[ticket.owner_id] = User.user_data_full( ticket.owner_id )
-      end
-      if !users[ticket.customer_id]
-        users[ticket.customer_id] = User.user_data_full( ticket.customer_id )
-      end
-      if !users[ticket.created_by_id]
-        users[ticket.created_by_id] = User.user_data_full( ticket.created_by_id )
-      end
+      split[:ticket_id] = ticket.id
+      assets = ticket.assets(assets)
 
       owner_ids = []
       ticket.agent_of_group.each { |user|
         owner_ids.push user.id
-        if !users[user.id]
-          users[user.id] = User.user_data_full( user.id )
+        if !assets[:users][user.id]
+          assets[:users][user.id] = User.user_data_full( user.id )
         end
       }
 
       # get related articles
-      ticket[:article_ids] = [ params[:article_id] ]
-
       article = Ticket::Article.find( params[:article_id] )
-
-      # add attachment list to article
-      article['attachments'] = Store.list( :object => 'Ticket::Article', :o_id => article.id )
-
-      # load users
-      if !users[article.created_by_id]
-        users[article.created_by_id] = User.user_data_full( article.created_by_id )
-      end
+      split[:article_id] = article.id
+      assets = article.assets(assets)
     end
 
     # return result
     render :json => {
-      :ticket    => ticket,
-      :articles  => [ article ],
-      :users     => users,
+      :split     => split,
+      :assets    => assets,
       :edit_form => attributes_to_change,
     }
   end
@@ -465,19 +415,17 @@ class TicketsController < ApplicationController
       :query        => params[:term],
       :current_user => current_user,
     )
-    users_data = {}
+    assets = {}
     ticket_result = []
     tickets.each do |ticket|
       ticket_result.push ticket.id
-      users_data[ ticket['owner_id'] ] = User.user_data_full( ticket['owner_id'] )
-      users_data[ ticket['customer_id'] ] = User.user_data_full( ticket['customer_id'] )
-      users_data[ ticket['created_by_id'] ] = User.user_data_full( ticket['created_by_id'] )
+      assets = ticket.assets(assets)
     end
 
     # return result
     render :json => {
       :tickets => ticket_result,
-      :users   => users_data,
+      :assets  => assets,
     }
   end
 
diff --git a/app/models/history.rb b/app/models/history.rb
index 358c4a0e8..0ff89fe6d 100644
--- a/app/models/history.rb
+++ b/app/models/history.rb
@@ -1,6 +1,8 @@
 # Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
 
 class History < ApplicationModel
+  include History::Assets
+
   self.table_name = 'histories'
   belongs_to :history_type,             :class_name => 'History::Type'
   belongs_to :history_object,           :class_name => 'History::Object'
@@ -157,51 +159,27 @@ return all histoy entries of an object
     activity_stream = History.activity_stream( user, limit )
 
     # get related users
-    users = {}
-    tickets = []
-    articles = []
+    assets = {}
     activity_stream.each {|item|
 
       # load article ids
       if item['history_object'] == 'Ticket'
-        ticket = Ticket.find( item['o_id'] ).attributes
-        tickets.push ticket
-
-        # load users
-        if !users[ ticket['owner_id'] ]
-          users[ ticket['owner_id'] ] = User.user_data_full( ticket['owner_id'] )
-        end
-        if !users[ ticket['customer_id'] ]
-          users[ ticket['customer_id'] ] = User.user_data_full( ticket['customer_id'] )
-        end
+        ticket = Ticket.find( item['o_id'] )
+        assets = ticket.assets(assets)
       end
       if item['history_object'] == 'Ticket::Article'
-        article = Ticket::Article.find( item['o_id'] ).attributes
-        if !article['subject'] || article['subject'] == ''
-          article['subject'] = Ticket.find( article['ticket_id'] ).title
-        end
-        articles.push article
-
-        # load users
-        if !users[ article['created_by_id'] ]
-          users[ article['created_by_id'] ] = User.user_data_full( article['created_by_id'] )
-        end
+        article = Ticket::Article.find( item['o_id'] )
+        assets = article.assets(assets)
       end
       if item['history_object'] == 'User'
-        users[ item['o_id'] ] = User.user_data_full( item['o_id'] )
-      end
-
-      # load users
-      if !users[ item['created_by_id'] ]
-        users[ item['created_by_id'] ] = User.user_data_full( item['created_by_id'] )
+        user = User.find( item['o_id'] )
+        assets = user.assets(assets)
       end
     }
 
     return {
       :activity_stream => activity_stream,
-      :tickets         => tickets,
-      :articles        => articles,
-      :users           => users,
+      :assets          => assets,
     }
   end
 
diff --git a/app/models/history/assets.rb b/app/models/history/assets.rb
new file mode 100644
index 000000000..b81d94ef4
--- /dev/null
+++ b/app/models/history/assets.rb
@@ -0,0 +1,46 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
+module History::Assets
+
+=begin
+
+get all assets / related models for this history entry
+
+  history = History.find(123)
+  result = history.assets( assets_if_exists )
+
+returns
+
+  result = {
+    :users => {
+      123  => user_model_123,
+      1234 => user_model_1234,
+    }
+  }
+
+=end
+
+  def assets (data)
+
+    if !data[:users]
+      data[:users] = {}
+    end
+    if !data[:users][ self['created_by_id'] ]
+      data[:users][ self['created_by_id'] ] = User.user_data_full( self['created_by_id'] )
+    end
+
+    # fetch meta relations
+    if !data[:history_object]
+      data[:history_object] = History::Object.all()
+    end
+    if !data[:history_type]
+      data[:history_type] = History::Type.all()
+    end
+    if !data[:history_attribute]
+      data[:history_attribute] = History::Attribute.all()
+    end
+
+    data
+  end
+
+end
\ No newline at end of file
diff --git a/app/models/organization.rb b/app/models/organization.rb
index 615e2ef4c..4fba65cc5 100644
--- a/app/models/organization.rb
+++ b/app/models/organization.rb
@@ -1,37 +1,10 @@
 # Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
 
 class Organization < ApplicationModel
+  include Organization::Assets
+  extend Organization::Search
+
   has_and_belongs_to_many :users
   validates               :name, :presence => true
 
-  def self.search(params)
-
-    # get params
-    query = params[:query]
-    limit = params[:limit] || 10
-    current_user = params[:current_user]
-
-    # enable search only for agents and admins
-    return [] if !current_user.is_role('Agent') && !current_user.is_role('Admin')
-
-    # do query
-    organizations = Organization.find(
-      :all,
-      :limit      => limit,
-      :conditions => ['name LIKE ? OR note LIKE ?', "%#{query}%", "%#{query}%"],
-      :order      => 'name'
-    )
-
-    # if only a few organizations are found, search for names of users
-    if organizations.length <= 3
-      organizations = Organization.select('DISTINCT(organizations.id)').joins('LEFT OUTER JOIN users ON users.organization_id = organizations.id').find(
-        :all,
-        :limit      => limit,
-        :conditions => ['users.firstname LIKE ? or users.lastname LIKE ? or users.email LIKE ?', "%#{query}%", "%#{query}%", "%#{query}%"],
-        :order      => 'organizations.name'
-      )
-    end
-    return organizations
-  end
-
-end
+end
\ No newline at end of file
diff --git a/app/models/organization/assets.rb b/app/models/organization/assets.rb
new file mode 100644
index 000000000..c3818915c
--- /dev/null
+++ b/app/models/organization/assets.rb
@@ -0,0 +1,43 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
+module Organization::Assets
+
+=begin
+
+get all assets / related models for this organization
+
+  organization = Organization.find(123)
+  result = organization.assets( assets_if_exists )
+
+returns
+
+  result = {
+    :organizations => {
+      123  => organization_model_123,
+      1234 => organization_model_1234,
+    }
+  }
+
+=end
+
+  def assets (data)
+
+    if !data[:organizations]
+      data[:organizations] = {}
+    end
+    if !data[:users]
+      data[:users] = {}
+    end
+    if !data[:organizations][ self.id ]
+      data[:organizations][ self.id ] = self.attributes
+      data[:organizations][ self.id ][:user_ids] = []
+      users = User.where( :organization_id => self.id ).limit(10)
+      users.each {|user|
+        data[:users][ user.id ] = User.user_data_full( user.id )
+        data[:organizations][ self.id ][:user_ids].push user.id
+      }
+    end
+    data
+  end
+
+end
\ No newline at end of file
diff --git a/app/models/organization/search.rb b/app/models/organization/search.rb
new file mode 100644
index 000000000..9d048bb0d
--- /dev/null
+++ b/app/models/organization/search.rb
@@ -0,0 +1,62 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
+module Organization::Search
+
+=begin
+
+search organizations
+
+  result = Organization.search(
+    :current_user => User.find(123),
+    :query        => 'search something',
+    :limit        => 15,
+  )
+
+returns
+
+  result = [organization_model1, organization_model2]
+
+=end
+
+  def search(params)
+
+    # get params
+    query = params[:query]
+    limit = params[:limit] || 10
+    current_user = params[:current_user]
+
+    # enable search only for agents and admins
+    return [] if !current_user.is_role('Agent') && !current_user.is_role('Admin')
+
+    # do query
+    organizations = Organization.find(
+      :all,
+      :limit      => limit,
+      :conditions => ['name LIKE ? OR note LIKE ?', "%#{query}%", "%#{query}%"],
+      :order      => 'name'
+    )
+
+    # if only a few organizations are found, search for names of users
+    if organizations.length <= 3
+      organizations_by_user = Organization.select('DISTINCT(organizations.id)').joins('LEFT OUTER JOIN users ON users.organization_id = organizations.id').find(
+        :all,
+        :limit      => limit,
+        :conditions => ['users.firstname LIKE ? or users.lastname LIKE ? or users.email LIKE ?', "%#{query}%", "%#{query}%", "%#{query}%"],
+        :order      => 'organizations.name'
+      )
+      organizations_by_user.each {|organization_by_user|
+        puts 'OOO ' + organization_by_user.inspect
+        organization_exists = false
+        organizations.each {|organization|
+          if organization.id == organization_by_user.id
+            organization_exists = true
+          end
+        }
+        if !organization_exists
+          organizations.push organization
+        end
+      }
+    end
+    organizations
+  end
+end
\ No newline at end of file
diff --git a/app/models/recent_view.rb b/app/models/recent_view.rb
index 614f2ee4f..7ac9ed16e 100644
--- a/app/models/recent_view.rb
+++ b/app/models/recent_view.rb
@@ -44,14 +44,14 @@ class RecentView < ApplicationModel
     recent_viewed = self.list( user, limit )
 
     # get related users
-    users = {}
-    tickets = []
+    assets = {}
+    ticket_ids = []
     recent_viewed.each {|item|
 
       # load article ids
       #      if item.recent_view_object == 'Ticket'
-      ticket = Ticket.find( item['o_id'] ).attributes
-      tickets.push ticket
+      ticket = Ticket.find( item['o_id'] )
+      ticket_ids.push ticket.id
       #      end
       #      if item.recent_view_object 'Ticket::Article'
       #        tickets.push Ticket::Article.find(item.o_id)
@@ -60,21 +60,12 @@ class RecentView < ApplicationModel
       #        tickets.push User.find(item.o_id)
       #      end
 
-      # load users
-      if !users[ ticket['owner_id'] ]
-        users[ ticket['owner_id'] ] = User.user_data_full( ticket['owner_id'] )
-      end
-      if !users[ ticket['created_by_id'] ]
-        users[ ticket['created_by_id'] ] = User.user_data_full( ticket['created_by_id'] )
-      end
-      if !users[ item['created_by_id'] ]
-        users[ item['created_by_id'] ] = User.user_data_full( item['created_by_id'] )
-      end
+      assets = ticket.assets(assets)
     }
     return {
       :recent_viewed => recent_viewed,
-      :tickets       => tickets,
-      :users         => users,
+      :ticket_ids    => ticket_ids,
+      :assets        => assets,
     }
   end
 
diff --git a/app/models/ticket.rb b/app/models/ticket.rb
index 84c01b645..3669c13ac 100644
--- a/app/models/ticket.rb
+++ b/app/models/ticket.rb
@@ -25,6 +25,7 @@ class Ticket < ApplicationModel
   include Ticket::Escalation
   include Ticket::Subject
   include Ticket::Permission
+  include Ticket::Assets
   extend Ticket::Search
 
   attr_accessor :callback_loop
diff --git a/app/models/ticket/article.rb b/app/models/ticket/article.rb
index dd4c97855..c1bf19b4a 100644
--- a/app/models/ticket/article.rb
+++ b/app/models/ticket/article.rb
@@ -1,6 +1,8 @@
 # Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
 
 class Ticket::Article < ApplicationModel
+  include Ticket::Article::Assets
+
   after_create  :attachment_check
   belongs_to    :ticket
   belongs_to    :ticket_article_type,   :class_name => 'Ticket::Article::Type'
diff --git a/app/models/ticket/article/assets.rb b/app/models/ticket/article/assets.rb
new file mode 100644
index 000000000..6b8d0e117
--- /dev/null
+++ b/app/models/ticket/article/assets.rb
@@ -0,0 +1,48 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
+module Ticket::Article::Assets
+
+=begin
+
+get all assets / related models for this article
+
+  article = Ticket::Article.find(123)
+  result = article.assets( assets_if_exists )
+
+returns
+
+  result = {
+    :users => {
+      123  => user_model_123,
+      1234 => user_model_1234,
+    }
+    :article => [ article_model1 ],
+  }
+
+=end
+
+  def assets (data)
+
+    if !data[:ticket_article]
+      data[:ticket_article] = {}
+    end
+    if !data[:ticket_article][ self.id ]
+      data[:ticket_article][ self.id ] = self.attributes
+
+      # add attachment list to article
+      data[:ticket_article][ self.id ]['attachments'] = Store.list( :object => 'Ticket::Article', :o_id => self.id )
+    end
+
+    if !data[:users]
+      data[:users] = {}
+    end
+    if !data[:users][ self['created_by_id'] ]
+      data[:users][ self['created_by_id'] ] = User.user_data_full( self['created_by_id'] )
+    end
+    if !data[:users][ self['updated_by_id'] ]
+      data[:users][ self['updated_by_id'] ] = User.user_data_full( self['updated_by_id'] )
+    end
+    data
+  end
+
+end
\ No newline at end of file
diff --git a/app/models/ticket/assets.rb b/app/models/ticket/assets.rb
new file mode 100644
index 000000000..7b96346ec
--- /dev/null
+++ b/app/models/ticket/assets.rb
@@ -0,0 +1,51 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
+module Ticket::Assets
+
+=begin
+
+get all assets / related models for this ticket
+
+  ticket = Ticket.find(123)
+  result = ticket.assets( assets_if_exists )
+
+returns
+
+  result = {
+    :users => {
+      123  => user_model_123,
+      1234 => user_model_1234,
+    }
+    :tickets => [ ticket_model1 ]
+  }
+
+=end
+
+  def assets (data)
+
+    if !data[:tickets]
+      data[:tickets] = {}
+    end
+    if !data[:tickets][ self.id ]
+      data[:tickets][ self.id ] = self.attributes
+    end
+
+    if !data[:users]
+      data[:users] = {}
+    end
+    if !data[:users][ self['owner_id'] ]
+      data[:users][ self['owner_id'] ] = User.user_data_full( self['owner_id'] )
+    end
+    if !data[:users][ self['customer_id'] ]
+      data[:users][ self['customer_id'] ] = User.user_data_full( self['customer_id'] )
+    end
+    if !data[:users][ self['created_by_id'] ]
+      data[:users][ self['created_by_id'] ] = User.user_data_full( self['created_by_id'] )
+    end
+    if !data[:users][ self['updated_by_id'] ]
+      data[:users][ self['updated_by_id'] ] = User.user_data_full( self['updated_by_id'] )
+    end
+    data
+  end
+
+end
\ No newline at end of file
diff --git a/app/models/ticket/overview.rb b/app/models/ticket/overviews.rb
similarity index 96%
rename from app/models/ticket/overview.rb
rename to app/models/ticket/overviews.rb
index 6a900a464..d08bee701 100644
--- a/app/models/ticket/overview.rb
+++ b/app/models/ticket/overviews.rb
@@ -1,14 +1,12 @@
 # Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
 
-require 'overview'
-
-class Ticket::Overview
+module Ticket::Overviews
 
 =begin
 
 all overview by user
 
-  result = Ticket::Overview.all(
+  result = Ticket::Overviews.all(
     :current_user => User.find(123),
   )
 
@@ -33,15 +31,14 @@ returns
 
     # get agent overviews
     role = data[:current_user].is_role( 'Agent' )
-    overviews = Overview.where( :role_id => role.id, :active => true )
-    return overviews
+    Overview.where( :role_id => role.id, :active => true )
   end
 
 =begin
 
 selected overview by user
 
-  result = Ticket::Overview.list(
+  result = Ticket::Overviews.list(
     :current_user => User.find(123),
     :view         => 'some_view_url',
   )
@@ -164,7 +161,7 @@ returns
       count()
 
       return {
-        :ticket_list   => ticket_ids,
+        :ticket_ids    => ticket_ids,
         :tickets_count => tickets_count,
         :overview      => overview_selected_raw,
       }
@@ -187,7 +184,6 @@ returns
       :tickets_count => tickets_count,
       :overview      => overview_selected_raw,
     }
-
   end
 
   private
@@ -249,5 +245,4 @@ returns
       bind[0] = sql
       return bind
     end
-
 end
\ No newline at end of file
diff --git a/app/models/ticket/search.rb b/app/models/ticket/search.rb
index c51158d70..810a23ab7 100644
--- a/app/models/ticket/search.rb
+++ b/app/models/ticket/search.rb
@@ -50,13 +50,11 @@ returns
 
     # build result list
     tickets = []
-    users = {}
     tickets_all.each do |ticket|
-      ticket_tmp = Ticket.lookup( :id => ticket.id )
-      tickets.push ticket_tmp
+      tickets.push Ticket.lookup( :id => ticket.id )
     end
 
-    return tickets
+    tickets
   end
 
 end
\ No newline at end of file
diff --git a/app/models/user.rb b/app/models/user.rb
index 4f4fcf8a8..71418fc9f 100644
--- a/app/models/user.rb
+++ b/app/models/user.rb
@@ -4,6 +4,9 @@ require 'digest/sha2'
 require 'organization'
 
 class User < ApplicationModel
+  include User::Assets
+  extend User::Search
+
   before_create   :check_name, :check_email, :check_login, :check_image, :check_password
   before_update   :check_password, :check_image, :check_email, :check_login_update
   after_create    :notify_clients_after_create
@@ -126,7 +129,7 @@ returns
   def self.sso(params)
 
     # try to login against configure auth backends
-    user_auth = Sso.check( params, user )
+    user_auth = Sso.check( params )
     return if !user_auth
 
     return user_auth
@@ -283,42 +286,6 @@ returns
     return user
   end
 
-=begin
-
-search user
-
-  result = User.search(
-    :query        => 'some search term'
-    :limit        => 15,
-    :current_user => user_model,
-  )
-
-returns
-
-  result = [user_model1, user_model2, ...]
-
-=end
-
-  def self.search(params)
-
-    # get params
-    query = params[:query]
-    limit = params[:limit] || 10
-    current_user = params[:current_user]
-
-    # enable search only for agents and admins
-    return [] if !current_user.is_role('Agent') && !current_user.is_role('Admin')
-
-    # do query
-    users = User.find(
-      :all,
-      :limit      => limit,
-      :conditions => ['(firstname LIKE ? or lastname LIKE ? or email LIKE ?) AND id != 1', "%#{query}%", "%#{query}%", "%#{query}%"],
-      :order      => 'firstname'
-    )
-    return users
-  end
-
   def self.find_fulldata(user_id)
 
     cache = self.cache_get(user_id, true)
diff --git a/app/models/user/assets.rb b/app/models/user/assets.rb
new file mode 100644
index 000000000..202303355
--- /dev/null
+++ b/app/models/user/assets.rb
@@ -0,0 +1,34 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
+module User::Assets
+
+=begin
+
+get all assets / related models for this user
+
+  user = User.find(123)
+  result = user.assets( assets_if_exists )
+
+returns
+
+  result = {
+    :users => {
+      123  => user_model_123,
+      1234 => user_model_1234,
+    }
+  }
+
+=end
+
+  def assets (data)
+
+    if !data[:users]
+      data[:users] = {}
+    end
+    if !data[:users][ self.id ]
+      data[:users][ self.id ] = User.user_data_full( self.id )
+    end
+    data
+  end
+
+end
\ No newline at end of file
diff --git a/app/models/user/search.rb b/app/models/user/search.rb
new file mode 100644
index 000000000..705b0cee5
--- /dev/null
+++ b/app/models/user/search.rb
@@ -0,0 +1,57 @@
+# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/
+
+module User::Search
+
+=begin
+
+search tickets
+
+  result = Ticket.search(
+    :current_user => User.find(123),
+    :query        => 'search something',
+    :limit        => 15,
+  )
+
+returns
+
+  result = [ticket_model1, ticket_model2]
+
+=end
+
+=begin
+
+search user
+
+  result = User.search(
+    :query        => 'some search term'
+    :limit        => 15,
+    :current_user => user_model,
+  )
+
+returns
+
+  result = [user_model1, user_model2, ...]
+
+=end
+
+  def search(params)
+
+    # get params
+    query = params[:query]
+    limit = params[:limit] || 10
+    current_user = params[:current_user]
+
+    # enable search only for agents and admins
+    return [] if !current_user.is_role('Agent') && !current_user.is_role('Admin')
+
+    # do query
+    users = User.find(
+      :all,
+      :limit      => limit,
+      :conditions => ['(firstname LIKE ? or lastname LIKE ? or email LIKE ?) AND id != 1', "%#{query}%", "%#{query}%", "%#{query}%"],
+      :order      => 'firstname'
+    )
+    return users
+  end
+
+end
\ No newline at end of file
diff --git a/db/migrate/20130817000001_update_auth.rb b/db/migrate/20130817000001_update_auth.rb
new file mode 100644
index 000000000..449334f11
--- /dev/null
+++ b/db/migrate/20130817000001_update_auth.rb
@@ -0,0 +1,52 @@
+class UpdateAuth < ActiveRecord::Migration
+  def up
+    Setting.create_or_update(
+      :title       => 'Authentication via OTRS',
+      :name        => 'auth_otrs',
+      :area        => 'Security::Authentication',
+      :description => 'Enables user authentication via OTRS.',
+      :state    => {
+        :adapter           => 'Auth::Otrs',
+        :required_group_ro => 'stats',
+        :group_rw_role_map => {
+          'admin' => 'Admin',
+          'stats' => 'Report',
+        },
+        :group_ro_role_map => {
+          'stats' => 'Report',
+        },
+        :always_role => {
+          'Agent' => true,
+        },
+      },
+      :frontend => false
+    )
+    Setting.create_or_update(
+      :title       => 'Authentication via LDAP',
+      :name        => 'auth_ldap',
+      :area        => 'Security::Authentication',
+      :description => 'Enables user authentication via LDAP.',
+      :state    => {
+        :adapter        => 'Auth::Ldap',
+        :host           => 'localhost',
+        :port           => 389,
+        :bind_dn        => 'cn=Manager,dc=example,dc=org',
+        :bind_pw        => 'example',
+        :uid            => 'mail',
+        :base           => 'dc=example,dc=org',
+        :always_filter  => '',
+        :always_roles   => ['Admin', 'Agent'],
+        :always_groups  => ['Users'],
+        :sync_params    => {
+          :firstname  => 'sn',
+          :lastname   => 'givenName',
+          :email      => 'mail',
+          :login      => 'mail',
+        },
+      },
+      :frontend => false
+    )
+  end
+  def down
+  end
+end
\ No newline at end of file
diff --git a/lib/session.rb b/lib/session.rb
index c3aaa19c6..96d55de3f 100644
--- a/lib/session.rb
+++ b/lib/session.rb
@@ -395,7 +395,7 @@ class UserState
       # overview
       cache_key = @cache_key + '_overview'
       if CacheIn.expired(cache_key)
-        overview = Ticket::Overview.list(
+        overview = Ticket::Overviews.list(
           :current_user => user,
         )
         overview_cache = CacheIn.get( cache_key, { :re_expire => true } )
@@ -410,13 +410,13 @@ class UserState
       end
 
       # overview lists
-      overviews = Ticket::Overview.all(
+      overviews = Ticket::Overviews.all(
         :current_user => user,
       )
       overviews.each { |overview|
         cache_key = @cache_key + '_overview_data_' + overview.link
         if CacheIn.expired(cache_key)
-          overview_data = Ticket::Overview.list(
+          overview_data = Ticket::Overviews.list(
             :view         => overview.link,
             :current_user => user,
             :array        => true,
@@ -597,14 +597,14 @@ class ClientState
       if !CacheIn.get( 'pushed_tickets' + @client_id.to_s )
         CacheIn.set( 'pushed_tickets' + @client_id.to_s , true, { :expires_in => 20.seconds } )
         if @pushed[:tickets]
-          tickets = []
+          tickets = {}
           users = {}
           @pushed[:tickets].each {|ticket_id, ticket_data|
             self.ticket( ticket_id, tickets, users )
           }
           if !tickets.empty?
-            tickets.each {|ticket|
-              self.log 'notify', "push update of already pushed ticket id #{ticket['id']}"
+            tickets.each {|id, ticket|
+              self.log 'notify', "push update of already pushed ticket id #{id}"
             }
             # send update to browser
             self.send({
@@ -637,7 +637,7 @@ class ClientState
       end
 
       # overview_data
-      overviews = Ticket::Overview.all(
+      overviews = Ticket::Overviews.all(
         :current_user => user,
       )
       overviews.each { |overview|
@@ -649,8 +649,8 @@ class ClientState
           overview_data = CacheIn.get( cache_key, { :ignore_expire => true } )
           self.log 'notify', "push overview_data #{overview.link} for user #{user.id}"
           users = {}
-          tickets = []
-          overview_data[:ticket_list].each {|ticket_id|
+          tickets = {}
+          overview_data[:ticket_ids].each {|ticket_id|
             self.ticket( ticket_id, tickets, users )
           }
 
@@ -677,21 +677,24 @@ class ClientState
           }
 
           # send update to browser
+          self.send({
+            :data => {
+              :users   => users,
+              :tickets => tickets,
+            },
+            :event => [ 'loadAssets' ]
+          })
           self.send({
             :data   => {
               :overview      => overview_data[:overview],
-              :ticket_list   => overview_data[:ticket_list],
+              :ticket_ids    => overview_data[:ticket_ids],
               :tickets_count => overview_data[:tickets_count],
-              :collections    => {
-                :User   => users,
-                :Ticket => tickets,
-              },
               :bulk => {
                 :group_id__owner_id => groups_users,
                 :owner_id           => [],
               },
             },
-            :event      => [ 'loadCollection', 'ticket_overview_rebuild' ],
+            :event      => [ 'ticket_overview_rebuild' ],
             :collection => 'ticket_overview_' + overview.link.to_s,
           })
         end
@@ -816,7 +819,7 @@ class ClientState
     ticket = Ticket.lookup( :id => ticket_id )
     if @pushed[:tickets][ticket_id] != ticket['updated_at']
       @pushed[:tickets][ticket_id] = ticket['updated_at']
-      tickets.push ticket
+      tickets[ticket_id] = ticket
     end
 
     # add users if needed
diff --git a/lib/sso.rb b/lib/sso.rb
index 4715723e9..9f04e1498 100644
--- a/lib/sso.rb
+++ b/lib/sso.rb
@@ -6,7 +6,7 @@ class Sso < ApplicationLib
 
 authenticate user via username and password
 
-  result = Sso.check( params, config_item )
+  result = Sso.check( params )
 
 returns
 
diff --git a/test/browser/text_module_test.rb b/test/browser/text_module_test.rb
index 551155225..f24c5bca6 100644
--- a/test/browser/text_module_test.rb
+++ b/test/browser/text_module_test.rb
@@ -263,7 +263,7 @@ class TextModuleTest < TestCase
         :action   => [
           {
             :execute => 'wait',
-            :value   => 3,
+            :value   => 4,
           },
           {
             :where   => :instance2,
@@ -361,6 +361,78 @@ class TextModuleTest < TestCase
           },
         ],
       },
+      {
+        :name     => 'verify zoom',
+        :action   => [
+
+          # create ticket
+          {
+            :where   => :instance2,
+            :execute => 'create_ticket',
+            :group   => 'Users',
+            :subject => 'some subject 123äöü',
+            :body    => 'some body 123äöü',
+          },
+
+          # check ticket
+          {
+            :where        => :instance2,
+            :execute      => 'match',
+            :css          => '.active div.article',
+            :value        => 'some body 123äöü',
+            :match_result => true,
+          },
+
+          # check ticket zoom
+          {
+            :execute => 'wait',
+            :value   => 4,
+          },
+          {
+            :where    => :instance2,
+            :execute => 'set',
+            :css     => '.active textarea[name=body]',
+            :value   => 'test',
+          },
+          {
+            :execute => 'wait',
+            :value   => 4,
+          },
+          {
+            :where    => :instance2,
+            :execute => 'set',
+            :css     => '.active textarea[name=body]',
+            :value   => '::' + random,
+          },
+          {
+            :execute => 'wait',
+            :value   => 1,
+          },
+          {
+            :where        => :instance2,
+            :execute      => 'match',
+            :css          => 'body',
+            :value        => random,
+            :match_result => true,
+          },
+          {
+            :where   => :instance2,
+            :execute => 'click',
+            :css     => '.-sew-list-item.selected',
+          },
+          {
+            :execute => 'wait',
+            :value   => 1,
+          },
+          {
+            :where        => :instance2,
+            :execute      => 'match',
+            :css          => '.active textarea[name=body]',
+            :value        => 'some content Braun' + random,
+            :match_result => true,
+          },
+        ],
+      },
     ]
     browser_double_test(tests)
   end
diff --git a/test/browser_test_helper.rb b/test/browser_test_helper.rb
index 69ddec753..903ae87cb 100644
--- a/test/browser_test_helper.rb
+++ b/test/browser_test_helper.rb
@@ -247,7 +247,7 @@ puts "NOTICE #{Time.now.to_s}: " + action.inspect
       sleep 4
       element = instance.find_element( { :css => '.active .ticket_create input[name="customer_id_autocompletion"]' } )
       element.clear
-      element.send_keys( 'ma' )
+      element.send_keys( 'nico' )
       sleep 4
       element = instance.find_element( { :css => '.active .ticket_create input[name="customer_id_autocompletion"]' } )
       element.send_keys( :arrow_down )