Referencing to issue #178, automatically add links to ticket on ticket split.

app/assets/javascripts/app/controllers/agent_ticket_create.coffee

@@ -377,6 +377,12 @@ class App.TicketCreate extends App.Controller
     if params.group_id
       group  = App.Group.find(params.group_id)
 
+    # add linked objects if ticket got splited
+    if @ticket_id
+      params['links'] =
+        Ticket:
+          child: [@ticket_id]
+
     # allow cc only on email tickets
     if @currentChannel() isnt 'email-out'
       delete params.cc

app/assets/javascripts/app/models/ticket.coffee

@@ -1,5 +1,5 @@
 class App.Ticket extends App.Model
-  @configure 'Ticket', 'number', 'title', 'group_id', 'owner_id', 'customer_id', 'state_id', 'priority_id', 'article', 'tags', 'updated_at'
+  @configure 'Ticket', 'number', 'title', 'group_id', 'owner_id', 'customer_id', 'state_id', 'priority_id', 'article', 'tags', 'links', 'updated_at'
   @extend Spine.Model.Ajax
   @url: @apiPath + '/tickets'
   @configure_attributes = [

app/controllers/tickets_controller.rb

@@ -134,6 +134,33 @@ class TicketsController < ApplicationController
       return
     end
 
+    # create links (e. g. in case of ticket split)
+    # links: {
+    #   Ticket: {
+    #     parent: [ticket_id1, ticket_id2, ...]
+    #     normal: [ticket_id1, ticket_id2, ...]
+    #     child: [ticket_id1, ticket_id2, ...]
+    #   },
+    # }
+    if params[:links]
+      raise 'Invalid link structure' if params[:links].to_h.class != Hash
+      params[:links].each { |target_object, link_types_with_object_ids|
+        raise 'Invalid link structure (Object)' if link_types_with_object_ids.to_h.class != Hash
+        link_types_with_object_ids.each { |link_type, object_ids|
+          raise 'Invalid link structure (Object->LinkType)' if object_ids.class != Array
+          object_ids.each { |local_object_id|
+            link = Link.add(
+              link_type: link_type,
+              link_object_target: target_object,
+              link_object_target_value: local_object_id,
+              link_object_source: 'Ticket',
+              link_object_source_value: ticket.id,
+            )
+          }
+        }
+      }
+    end
+
     render json: ticket, status: :created
   end
 

test/controllers/tickets_controller_test.rb

@@ -0,0 +1,91 @@
+# encoding: utf-8
+require 'test_helper'
+
+class TicketsControllerTest < ActionDispatch::IntegrationTest
+  setup do
+
+    # set accept header
+    @headers = { 'ACCEPT' => 'application/json', 'CONTENT_TYPE' => 'application/json' }
+
+    # create agent
+    roles  = Role.where(name: %w(Admin Agent))
+    groups = Group.all
+
+    UserInfo.current_user_id = 1
+    @admin = User.create_or_update(
+      login: 'tickets-admin',
+      firstname: 'Tickets',
+      lastname: 'Admin',
+      email: 'tickets-admin@example.com',
+      password: 'adminpw',
+      active: true,
+      roles: roles,
+      groups: groups,
+    )
+
+    # create agent
+    roles = Role.where(name: 'Agent')
+    @agent = User.create_or_update(
+      login: 'tickets-agent@example.com',
+      firstname: 'Tickets',
+      lastname: 'Agent',
+      email: 'tickets-agent@example.com',
+      password: 'agentpw',
+      active: true,
+      roles: roles,
+      groups: groups,
+    )
+
+    # create customer without org
+    roles = Role.where(name: 'Customer')
+    @customer_without_org = User.create_or_update(
+      login: 'tickets-customer1@example.com',
+      firstname: 'Tickets',
+      lastname: 'Customer1',
+      email: 'tickets-customer1@example.com',
+      password: 'customer1pw',
+      active: true,
+      roles: roles,
+    )
+
+  end
+
+  test '01 ticket create with agent' do
+
+    credentials = ActionController::HttpAuthentication::Basic.encode_credentials('tickets-agent@example.com', 'agentpw')
+
+    params = {
+      title: 'a new ticket #1',
+      state: 'new',
+      priority: '2 normal',
+      group: 'Users',
+      customer: 'tickets-customer1@example.com',
+      article: {
+        content_type: 'text/plain', # or text/html
+        body: 'some body',
+        sender: 'Customer',
+        type: 'note',
+      },
+      links: {
+        Ticket: {
+          parent: [1],
+        }
+      }
+    }
+
+    post '/api/v1/tickets', params.to_json, @headers.merge('Authorization' => credentials)
+
+    assert_response(201)
+    result = JSON.parse(@response.body)
+    assert_equal(Hash, result.class)
+    assert_equal(Ticket::State.lookup(name: 'new').id, result['state_id'])
+    assert_equal('a new ticket #1', result['title'])
+
+    links = Link.list(
+      link_object: 'Ticket',
+      link_object_value: result['id'],
+    )
+    p links.inspect
+  end
+
+end