Improved customer panel.

app/assets/javascripts/app/controllers/agent_ticket_view.js.coffee

@@ -98,7 +98,7 @@ class Index extends App.Controller
     edit = true
     if @isRole('Customer')
       checkbox = false
-      edit = false
+      edit     = false
     view_modes = [
       {
         name:  'S'
@@ -106,8 +106,8 @@ class Index extends App.Controller
         class: 'active' if @view_mode is 's'
       },
       {
-        name: 'M'
+        name:  'M'
-        type: 'm'
+        type:  'm'
         class: 'active' if @view_mode is 'm'
       }
     ]
@@ -116,7 +116,7 @@ class Index extends App.Controller
       view_modes:  view_modes
       pages_total: pages_total
       start_page:  @start_page
-      checkbox:    true
+      checkbox:    checkbox
       edit:        edit
     )
     html = $(html)
@@ -125,7 +125,6 @@ class Index extends App.Controller
     @html html
 
     # create table/overview
-    checkbox = true
     table = ''
     if @view_mode is 'm'
       table = App.view('agent_ticket_view/detail')(
@@ -510,6 +509,8 @@ class Router extends App.Controller
 App.Config.set( 'ticket_view/:view', Index, 'Routes' )
 App.Config.set( 'ticket_view/:view/:position/:direction', Router, 'Routes' )
 
-App.Config.set( 'TicketOverview', { prio: 1000, parent: '', name: 'Overviews', target: '#ticket_view', role: ['Agent'] }, 'NavBar' )
+App.Config.set( 'TicketOverview', { prio: 1000, parent: '', name: 'Overviews', target: '#ticket_view', role: ['Agent', 'Customer'] }, 'NavBar' )
 #App.Config.set( '', { prio: 1000, parent: '#ticket_view', name: 'My assigned Tickets (51)', target: '#ticket_view/my_assigned', role: ['Agent'] }
 #App.Config.set( '', { prio: 1000, parent: '#ticket_view', name: 'Unassigned Tickets (133)', target: '#ticket_view/all_unassigned', role: ['Agent'] }
+
+#App.Config.set( 'TicketOverview', { prio: 1700, parent: '', name: 'Overviews', target: '#ticket_view', role: ['Customer'] }, 'NavBar' )

app/assets/javascripts/app/controllers/chat_widget.js.coffee

@@ -18,11 +18,21 @@ class App.ChatWidget extends App.Controller
         @messageLog = []
         @el.html('')
       else
+        if !@access()
+          @messageLog = []
+          @el.html('')
+          return
         @start()
 
-    if !_.isEmpty( @Session.all() )
+    if @access()
       @start()
 
+  access: ->
+    return false if _.isEmpty( @Session.all() )
+    return true if @isRole('Agent')
+    return true if @isRole('Admin')
+    return false
+
   start: =>
     @focus      = false
     @isShown    = false

app/assets/javascripts/app/controllers/customer_tickets.js.coffee

@@ -28,4 +28,4 @@ class Index extends App.Controller
 
 App.Config.set( 'customer_tickets', Index, 'Routes' )
 
-App.Config.set( 'CustomerTickets', { prio: 1700, parent: '', name: 'My Tickets', target: '#ticket_view/my_tickets', role: ['Customer'] }, 'NavBar' )
+#App.Config.set( 'CustomerTickets', { prio: 1700, parent: '', name: 'My Tickets', target: '#ticket_view/my_tickets', role: ['Customer'] }, 'NavBar' )

app/assets/javascripts/app/controllers/navigation.js.coffee

@@ -75,7 +75,9 @@ class App.Navigation extends App.Controller
           item[key] = value
       if !item.parent
         match = 0
-        if !roles
+        if !item.role
+          match = 1
+        if !roles && item.role
           match = _.include( item.role, 'Anybody' )
         if roles
           roles.forEach( (role) =>
@@ -94,12 +96,14 @@ class App.Navigation extends App.Controller
         for itemSub in navbar
           if itemSub.parent is item.parent
             match = 0
+            if !itemSub.role
+              match = 1
             if !roles
               match = _.include( itemSub.role, 'Anybody' )
             if roles
               roles.forEach( (role) =>
                 if !match
-                  match = _.include(itemSub.role, role.name)
+                  match = _.include( itemSub.role, role.name )
               )
 
             if match
@@ -108,7 +112,7 @@ class App.Navigation extends App.Controller
         # find parent
         for itemLevel1 in level1
           if itemLevel1.target is item.parent
-            sub = @getOrder(dropdown[ item.parent ])
+            sub = @getOrder( dropdown[ item.parent ] )
             itemLevel1.child = sub
 
     nav = @getOrder(level1)
@@ -163,7 +167,7 @@ class App.Navigation extends App.Controller
         name:   item.name,
         count:  item.count,
         target: '#ticket_view/' + item.url,
-        role:   ['Agent'],
+#        role:   ['Agent', 'Customer'],
       }
 
     @Config.set( 'NavBar', NavBar )
@@ -203,7 +207,7 @@ class App.Navigation extends App.Controller
         parent:    '#current_user',
         name:      item.history_object.name + ' (' + ticket.title + ')',
         target:    '#ticket/zoom/' + ticket.id,
-        role:      ['Agent'],
+#        role:      ['Agent', 'Customer'],
         divider:   divider,
         navheader: navheader
       }

app/assets/javascripts/app/controllers/overview.js.coffee

@@ -10,18 +10,18 @@ class Index extends App.Controller
     new App.ControllerGenericIndex(
       el: @el,
       id: @id,
-      genericObject: 'TextModule',
+      genericObject: 'Overview',
       pageData: {
-        title: 'TextModules',
+        title: 'Overviews',
-        home: 'text_modules',
+        home: 'overviews',
-        object: 'TextModule',
+        object: 'Overview',
-        objects: 'TextModules',
+        objects: 'Overviews',
-        navupdate: '#text_modules',
+        navupdate: '#overviews',
         notes: [
-          'TextModules are ...'
+          'Overview are ...'
         ],
         buttons: [
-          { name: 'New TextModule', 'data-type': 'new', class: 'primary' },
+          { name: 'New Overview', 'data-type': 'new', class: 'primary' },
         ],
       },
     )

app/assets/javascripts/app/models/overview.js.coffee

@@ -2,3 +2,16 @@ class App.Overview extends Spine.Model
   @configure 'Overview', 'name', 'meta', 'condition', 'order', 'group_by', 'view', 'user_id', 'group_ids'
   @extend Spine.Model.Ajax
   @url: '/api/overviews'
+  @configure_attributes = [
+    { name: 'name',       display: 'Name',                tag: 'input',     type: 'text', limit: 100, 'null': false, 'class': 'span4' },
+    { name: 'role_id',    display: 'Role',                tag: 'select',   multiple: false, nulloption: true, null: false, relation: 'Role', class: 'span4' },
+    { name: 'user_id',    display: 'User',                tag: 'select',   multiple: false, nulloption: true, null: true,  relation: 'User', class: 'span4' },
+#    { name: 'content',    display: 'Content',             tag: 'textarea',                limit: 250, 'null': false, 'class': 'span4' },
+    { name: 'updated_at', display: 'Updated',             type: 'time', readonly: 1 },
+    { name: 'active',     display: 'Active',              tag: 'boolean',   note: 'boolean', 'default': true, 'null': false, 'class': 'span4' },
+  ]
+  @configure_overview = [
+    'name',
+    'role',
+    'active',
+  ]

app/controllers/tickets_controller.rb

@@ -21,6 +21,7 @@ class TicketsController < ApplicationController
   # POST /tickets
   def create
     @ticket = Ticket.new(params[:ticket])
+    @ticket.updated_by_id = current_user.id
     @ticket.created_by_id = current_user.id
 
     # check if article is given
@@ -39,6 +40,7 @@ class TicketsController < ApplicationController
     if params[:article]
       @article = Ticket::Article.new(params[:article])
       @article.created_by_id = params[:article][:created_by_id] || current_user.id
+      @article.updated_by_id = params[:article][:updated_by_id] || current_user.id
       @article.ticket_id     = @ticket.id
 
       # find attachments in upload cache

db/migrate/20120101000010_create_ticket.rb

@@ -148,14 +148,15 @@ class CreateTicket < ActiveRecord::Migration
     create_table :overviews do |t|
       t.references :user,                                      :null => true
       t.references :role,                                      :null => false
-      t.column :name,                :string,  :limit => 250,  :null => false
+      t.column :name,                 :string,  :limit => 250,  :null => false
-      t.column :meta,                :string,  :limit => 1000, :null => false
+      t.column :meta,                 :string,  :limit => 1000, :null => false
-      t.column :condition,           :string,  :limit => 2500, :null => false
+      t.column :condition,            :string,  :limit => 2500, :null => false
-      t.column :order,               :string,  :limit => 2500, :null => false
+      t.column :order,                :string,  :limit => 2500, :null => false
-      t.column :group_by,            :string,  :limit => 250,  :null => true
+      t.column :group_by,             :string,  :limit => 250,  :null => true
-      t.column :view,                :string,  :limit => 1000, :null => false
+      t.column :view,                 :string,  :limit => 1000, :null => false
-      t.column :updated_by_id,       :integer,                 :null => false
+      t.column :active,               :boolean,                 :null => false, :default => true
-      t.column :created_by_id,       :integer,                 :null => false
+      t.column :updated_by_id,        :integer,                 :null => false
+      t.column :created_by_id,        :integer,                 :null => false
       t.timestamps
     end
     add_index :overviews, [:user_id]

db/seeds.rb

@@ -1429,7 +1429,7 @@ Overview.create(
 
 overview_role = Role.where( :name => 'Customer' ).first
 Overview.create(
-  :name      => 'My Tickets',
+  :name      => 'my_tickets',
   :role_id   => overview_role.id,
   :condition => {
     :customer_id => 'current_user.id',