diff --git a/app/models/ticket/escalation.rb b/app/models/ticket/escalation.rb index f0bd5a19a..a7e94d551 100644 --- a/app/models/ticket/escalation.rb +++ b/app/models/ticket/escalation.rb @@ -48,10 +48,9 @@ returns if sla calendar = sla.calendar end - return if !calendar # if no escalation is enabled - if !sla + if !sla || !calendar # nothing to change return true if !escalation_time