diff --git a/app/models/ticket/escalation.rb b/app/models/ticket/escalation.rb index 705daf675..884ea2325 100644 --- a/app/models/ticket/escalation.rb +++ b/app/models/ticket/escalation.rb @@ -251,10 +251,10 @@ returns diff = escalation_time_diff( last_state_change, history_item['created_at'], sla_selected ) if counted - puts "Diff count #{history_item['value_from']} -> #{history_item['value_to']} / #{last_state_change} -> #{history_item['created_at']}" +# puts "Diff count #{history_item['value_from']} -> #{history_item['value_to']} / #{last_state_change} -> #{history_item['created_at']}" total_time_without_pending = total_time_without_pending + diff else - puts "Diff not count #{history_item['value_from']} -> #{history_item['value_to']} / #{last_state_change} -> #{history_item['created_at']}" +# puts "Diff not count #{history_item['value_from']} -> #{history_item['value_to']} / #{last_state_change} -> #{history_item['created_at']}" end total_time = total_time + diff @@ -272,7 +272,7 @@ returns # if last state isnt pending, count rest if !last_state_is_pending && last_state_change && last_state_change < end_time diff = escalation_time_diff( last_state_change, end_time, sla_selected ) - puts "Diff count last state was not pending #{diff.to_s} - #{last_state_change} - #{end_time}" +# puts "Diff count last state was not pending #{diff.to_s} - #{last_state_change} - #{end_time}" total_time_without_pending = total_time_without_pending + diff total_time = total_time + diff end @@ -280,7 +280,7 @@ returns # if we have not had any state change if !last_state_change diff = escalation_time_diff( start_time, end_time, sla_selected ) - puts 'Diff state has not changed ' + diff.to_s +# puts 'Diff state has not changed ' + diff.to_s total_time_without_pending = total_time_without_pending + diff total_time = total_time + diff end