From 461505545afb5cb33f7be7cf5c1826faa717d7ed Mon Sep 17 00:00:00 2001 From: Ryan Lue Date: Wed, 23 May 2018 19:17:05 +0800 Subject: [PATCH] Revert previous fix (pending specs) --- app/models/ticket.rb | 25 ++++++++++++++----------- 1 file changed, 14 insertions(+), 11 deletions(-) diff --git a/app/models/ticket.rb b/app/models/ticket.rb index f71bc5300..60d50c1b6 100644 --- a/app/models/ticket.rb +++ b/app/models/ticket.rb @@ -806,6 +806,10 @@ perform changes on ticket def perform_changes(perform, perform_origin, item = nil, current_user_id = nil) logger.debug { "Perform #{perform_origin} #{perform.inspect} on Ticket.find(#{id})" } + article = if item.try(:key?, :article_id) + Ticket::Article.lookup(id: item[:article_id]) + end + # if the configuration contains the deletion of the ticket then # we skip all other ticket changes because they does not matter if perform['ticket.action'].present? && perform['ticket.action']['value'] == 'delete' @@ -835,8 +839,7 @@ perform changes on ticket recipients_raw = [] value_recipient.each do |recipient| if recipient == 'article_last_sender' - if item && item[:article_id] - article = Ticket::Article.lookup(id: item[:article_id]) + if article.present? if article.reply_to.present? recipients_raw.push(article.reply_to) elsif article.from.present? @@ -914,12 +917,9 @@ perform changes on ticket end # check if notification should be send because of customer emails - if item && item[:article_id] - article = Ticket::Article.lookup(id: item[:article_id]) - if article&.preferences&.fetch('is-auto-response', false) == true && article.from && article.from =~ /#{Regexp.quote(recipient_email)}/i - logger.info "Send no trigger based notification to #{recipient_email} because of auto response tagged incoming email" - next - end + if article.present? && article.preferences.fetch('is-auto-response', false) == true && article.from && article.from =~ /#{Regexp.quote(recipient_email)}/i + logger.info "Send no trigger based notification to #{recipient_email} because of auto response tagged incoming email" + next end # loop protection / check if maximal count of trigger mail has reached @@ -984,9 +984,12 @@ perform changes on ticket next end + # articles.last breaks (returns the wrong article) + # if another email notification trigger preceded this one + # (see https://github.com/zammad/zammad/issues/1543) objects = { ticket: self, - article: articles.last, + article: article || articles.last } # get subject @@ -1007,7 +1010,7 @@ perform changes on ticket (body, attachments_inline) = HtmlSanitizer.replace_inline_images(body, id) - article = Ticket::Article.create( + message = Ticket::Article.create( ticket_id: id, to: recipient_string, subject: subject, @@ -1026,7 +1029,7 @@ perform changes on ticket attachments_inline.each do |attachment| Store.add( object: 'Ticket::Article', - o_id: article.id, + o_id: message.id, data: attachment[:data], filename: attachment[:filename], preferences: attachment[:preferences],