Added cti call log ui.
This commit is contained in:
Martin Edenhofer
parent
30acbec315
commit
4646aca840
10 changed files with 492 additions and 50 deletions
114
app/assets/javascripts/app/controllers/cti.coffee
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114
app/assets/javascripts/app/controllers/cti.coffee
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@ -0,0 +1,114 @@
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class App.CTI extends App.Controller
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constructor: ->
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super
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@meta =
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active: false
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preferences = @Session.get('preferences') || {}
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@meta.active = preferences.cti || false
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@load()
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App.Event.bind(
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'cti_event'
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(data) =>
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console.log('cti_event', data)
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if data.state is 'newCall'
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console.log('notify')
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@notify(data)
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'cti_event'
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)
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App.Event.bind(
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'cti_list_push'
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(data) =>
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@list = data
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@render()
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'cti_list_push'
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)
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# fetch data, render view
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load: ->
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@ajax(
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id: 'cti_log'
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type: 'GET'
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url: "#{@apiPath}/cti/log"
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success: (data) =>
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@list = data
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@render()
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)
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notify: (data) ->
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console.log(data)
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#return if !
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if data.state is 'newCall' && data.direction is 'in'
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App.Event.trigger 'notify', {
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type: 'notice'
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msg: App.i18n.translateContent('Call from %s for %s', data.from, data.to)
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timeout: 2500
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}
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featureActive: =>
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return true
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if @Config.get('sipgate_integration')
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return true
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false
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render: ->
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if !@isRole('CTI')
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@renderScreenUnauthorized(objectName: 'CTI')
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return
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@html App.view('cti/index')(
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list: @list
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)
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@updateNavMenu()
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show: (params) =>
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@title 'CTI', true
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@navupdate '#cti'
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counter: ->
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counter = 0
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switch: (state = undefined) =>
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# read state
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if state is undefined
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return @meta.active
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@meta.active = state
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# update user preferences
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@ajax(
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id: 'preferences'
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type: 'PUT'
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url: "#{@apiPath}/users/preferences"
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data: JSON.stringify(user: {cti: state})
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processData: true
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)
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updateNavMenu: =>
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delay = ->
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App.Event.trigger('menu:render')
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@delay(delay, 200, 'updateNavMenu')
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class CTIRouter extends App.ControllerPermanent
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constructor: (params) ->
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super
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# check authentication
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return if !@authenticate(false, 'CTI')
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App.TaskManager.execute(
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key: 'CTI'
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controller: 'CTI'
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params: {}
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show: true
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persistent: true
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)
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App.Config.set('cti', CTIRouter, 'Routes')
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App.Config.set('CTI', { controller: 'CTI', authentication: true }, 'permanentTask')
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App.Config.set('CTI', { prio: 1300, parent: '', name: 'Phone', target: '#cti', key: 'CTI', shown: false, role: ['CTI'], class: 'phone' }, 'NavBar')
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28
app/assets/javascripts/app/views/cti/index.jst.eco
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28
app/assets/javascripts/app/views/cti/index.jst.eco
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@ -0,0 +1,28 @@
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<div class="main flex">
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<h1><%- @T('Caller log') %></h1>
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<div class="page-content">
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<table class="table table-striped table-hover">
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<thead>
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<tr>
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<th><%- @T('From') %></th>
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<th><%- @T('To') %></th>
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<th><%- @T('State') %></th>
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<th><%- @T('Comment') %></th>
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<th><%- @T('Time') %></th>
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</tr>
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</thead>
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<tbody>
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<% for item in @list: %>
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<tr>
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<td><%= item.from %></td>
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<td><%= item.to %></td>
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<td><%= item.state %></td>
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<td><%= item.comment %></td>
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<td><%- @humanTime(item.created_at) %></td>
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</tr>
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<% end %>
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</tbody>
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</table>
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</div>
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</div>
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@ -287,12 +287,11 @@ class ApplicationController < ActionController::Base
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}
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end
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def authentication_check(auth_param = {} )
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def authentication_check(auth_param = {})
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result = authentication_check_only(auth_param)
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# check if basic_auth fallback is possible
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if auth_param[:basic_auth_promt] && result[:auth] == false
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return request_http_basic_authentication
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end
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@ -1,54 +1,60 @@
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# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/
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require 'builder'
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class Integration::SipgateController < ApplicationController
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before_action { http_log_config facility: 'sipgate.io' }
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# list current caller log
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def index
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return if !authentication_check
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return if deny_if_not_role('CTI')
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list = Cti::Log.order('created_at DESC').limit(60)
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render json: list
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end
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# notify about inbound call / block inbound call
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def in
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http_log_config facility: 'sipgate.io'
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return if !configured?
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if params['event'] == 'newCall'
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config = Setting.get('sipgate_config')
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config_inbound = config[:inbound] || {}
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block_caller_ids = config_inbound[:block_caller_ids] || []
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if params['event'] == 'newCall'
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# check if call need to be blocked
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block_caller_ids.each {|item|
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next unless item[:caller_id] == params['from']
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xml = Builder::XmlMarkup.new(indent: 2)
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xml.instruct!
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content = xml.Response('onHangup' => in_url, 'onAnswer' => in_url) do
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content = xml.Response(onHangup: url, onAnswer: url) do
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xml.Reject('reason' => 'busy')
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end
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send_data content, type: 'application/xml; charset=UTF-8;'
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params['Reject'] = 'busy'
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Sessions.broadcast(
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event: 'sipgate.io',
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data: params
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)
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#params['Reject'] = 'busy'
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params['comment'] = 'reject, busy'
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if params['user']
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params['comment'] = "#{params['user']} -> reject, busy"
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end
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update_log(params)
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return true
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}
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end
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update_log(params)
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xml = Builder::XmlMarkup.new(indent: 2)
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xml.instruct!
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content = xml.Response('onHangup' => in_url, 'onAnswer' => in_url)
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content = xml.Response(onHangup: url, onAnswer: url)
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send_data content, type: 'application/xml; charset=UTF-8;'
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# search for caller
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Sessions.broadcast(
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event: 'sipgate.io',
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data: params
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)
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end
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# set caller id of outbound call
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def out
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http_log_config facility: 'sipgate.io'
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return if !configured?
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config = Setting.get('sipgate_config')
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@ -61,31 +67,32 @@ class Integration::SipgateController < ApplicationController
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# set callerId
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content = nil
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to = params[:to]
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from = nil
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if to
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config_outbound.each {|row|
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dest = row[:dest].gsub(/\*/, '.+?')
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next if to !~ /^#{dest}$/
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content = xml.Response('onHangup' => in_url, 'onAnswer' => in_url) do
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xml.Dial(callerId: row[:caller_id]) { xml.Number(params[:to]) }
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from = row[:caller_id]
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content = xml.Response(onHangup: url, onAnswer: url) do
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xml.Dial(callerId: from) { xml.Number(params[:to]) }
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end
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break
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}
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if !content && default_caller_id
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content = xml.Response('onHangup' => in_url, 'onAnswer' => in_url) do
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from = default_caller_id
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content = xml.Response(onHangup: url, onAnswer: url) do
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xml.Dial(callerId: default_caller_id) { xml.Number(params[:to]) }
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end
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end
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else
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content = xml.Response('onHangup' => in_url, 'onAnswer' => in_url)
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content = xml.Response(onHangup: url, onAnswer: url)
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end
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send_data content, type: 'application/xml; charset=UTF-8;'
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# notify about outbound call
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Sessions.broadcast(
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event: 'sipgate.io:out',
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data: params
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)
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if from
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params['from'] = from
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end
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update_log(params)
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end
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private
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@ -103,23 +110,69 @@ class Integration::SipgateController < ApplicationController
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true
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end
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def update_log(params)
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user = params['user']
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if params['user'] && params['user'].class == Array
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user = params['user'].join(', ')
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end
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from_comment = nil
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to_comment = nil
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if params['direction'] == 'in'
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to_comment = user
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else
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from_comment = user
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end
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comment = nil
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if params['cause']
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comment = params['cause']
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end
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if params['event'] == 'newCall'
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Cti::Log.create(
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direction: params['direction'],
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from: params['from'],
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from_comment: from_comment,
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to: params['to'],
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to_comment: to_comment,
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call_id: params['callId'],
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comment: comment,
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state: params['event'],
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)
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elsif params['event'] == 'answer'
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log = Cti::Log.find_by(call_id: params['callId'])
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raise "No such call_id #{params['callId']}" if !log
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log.state = 'answer'
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log.comment = comment
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log.save
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elsif params['event'] == 'hangup'
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log = Cti::Log.find_by(call_id: params['callId'])
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raise "No such call_id #{params['callId']}" if !log
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log.state = 'hangup'
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log.comment = comment
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log.save
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else
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raise "Unknown event #{params['event']}"
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end
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end
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def xml_error(error)
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xml = Builder::XmlMarkup.new(indent: 2)
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xml.instruct!
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content = xml.Response() do
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xml.Error(error)
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end
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send_data content, type: 'application/xml; charset=UTF-8;', status: '500'
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send_data content, type: 'application/xml; charset=UTF-8;', status: 422
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end
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def base_url
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http_type = Setting.get('http_type')
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fqdn = Setting.get('fqdn')
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"#{http_type}://#{fqdn}/api/v1/sipgate"
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end
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def in_url
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"#{base_url}/in"
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def url
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"#{base_url}/#{params['direction']}"
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end
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end
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@ -85,7 +85,7 @@ class UsersController < ApplicationController
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group_ids = []
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role_ids = []
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if count <= 2
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Role.where(name: [ Z_ROLENAME_ADMIN, 'Agent', 'Chat']).each { |role|
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Role.where(name: [ Z_ROLENAME_ADMIN, 'Agent', 'Chat', 'CTI']).each { |role|
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role_ids.push role.id
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}
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Group.all().each { |group|
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78
app/models/cti/log.rb
Normal file
78
app/models/cti/log.rb
Normal file
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@ -0,0 +1,78 @@
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module Cti
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class Log < ApplicationModel
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self.table_name = 'cti_logs'
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after_create :push_event, :push_caller_list
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after_update :push_event, :push_caller_list
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after_destroy :push_event, :push_caller_list
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=begin
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Cti::Log.create(
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direction: 'in',
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from: '007',
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from_comment: '',
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to: '008',
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to_comment: '',
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call_id: '1',
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comment: '',
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state: 'newCall',
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)
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Cti::Log.create(
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direction: 'in',
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from: '007',
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from_comment: '',
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to: '008',
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to_comment: '',
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call_id: '2',
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comment: '',
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state: 'answer',
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)
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Cti::Log.create(
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direction: 'in',
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from: '009',
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from_comment: '',
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to: '010',
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to_comment: '',
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call_id: '3',
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comment: '',
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state: 'hangup',
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)
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=end
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def push_event
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users = User.of_role('CTI')
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users.each {|user|
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# send notify about event
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Sessions.send_to(
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user.id,
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{
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event: 'cti_event',
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data: self,
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},
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)
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}
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end
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def push_caller_list
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list = Cti::Log.order('created_at DESC').limit(60)
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users = User.of_role('CTI')
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users.each {|user|
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# send notify on create/update/delete
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Sessions.send_to(
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user.id,
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{
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event: 'cti_list_push',
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data: list,
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},
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)
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}
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end
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end
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end
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@ -1,5 +1,6 @@
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Zammad::Application.routes.draw do
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match '/api/v1/cti/log', to: 'integration/sipgate#index', via: :get
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match '/api/v1/sipgate/in', to: 'integration/sipgate#in', via: :post
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match '/api/v1/sipgate/out', to: 'integration/sipgate#out', via: :post
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|
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26
db/migrate/20160422000003_create_cti_log.rb
Normal file
26
db/migrate/20160422000003_create_cti_log.rb
Normal file
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@ -0,0 +1,26 @@
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class CreateCtiLog < ActiveRecord::Migration
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def up
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create_table :cti_logs do |t|
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t.string :direction, limit: 20, null: false
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t.string :state, limit: 20, null: false
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t.string :from, limit: 100, null: false
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t.string :from_comment, limit: 250, null: true
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t.string :to, limit: 100, null: false
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t.string :to_comment, limit: 250, null: true
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t.string :call_id, limit: 250, null: false
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t.string :comment, limit: 500, null: true
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t.timestamps null: false
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end
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add_index :cti_logs, [:call_id], unique: true
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add_index :cti_logs, [:direction]
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add_index :cti_logs, [:from]
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Role.create_if_not_exists(
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name: 'CTI',
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note: 'Access to CTI feature.',
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updated_by_id: 1,
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created_by_id: 1
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)
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end
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end
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@ -1915,6 +1915,13 @@ Role.create_if_not_exists(
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updated_by_id: 1,
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created_by_id: 1
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)
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Role.create_if_not_exists(
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id: 6,
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name: 'CTI',
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note: 'Access to CTI feature.',
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updated_by_id: 1,
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created_by_id: 1
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)
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Group.create_if_not_exists(
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id: 1,
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|
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@ -5,6 +5,8 @@ require 'rexml/document'
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class SipgateControllerTest < ActionDispatch::IntegrationTest
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setup do
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Cti::Log.destroy_all
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Setting.create_or_update(
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title: 'sipgate.io integration',
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name: 'sipgate_integration',
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|
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@ -65,12 +67,27 @@ class SipgateControllerTest < ActionDispatch::IntegrationTest
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preferences: { prio: 2 },
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)
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|
||||
groups = Group.where(name: 'Users')
|
||||
roles = Role.where(name: 'Agent')
|
||||
agent = User.create_or_update(
|
||||
login: 'cti-agent@example.com',
|
||||
firstname: 'E',
|
||||
lastname: 'S',
|
||||
email: 'cti-agent@example.com',
|
||||
password: 'agentpw',
|
||||
active: true,
|
||||
roles: roles,
|
||||
groups: groups,
|
||||
updated_by_id: 1,
|
||||
created_by_id: 1,
|
||||
)
|
||||
|
||||
end
|
||||
|
||||
test 'basic call' do
|
||||
|
||||
# inbound - I
|
||||
params = 'event=newCall&direction=in&from=4912347114711&to=4930600000000&callId=4991155921769858278&user%5B%5D=user+1&user%5B%5D=user+2'
|
||||
params = 'event=newCall&direction=in&from=4912347114711&to=4930600000000&callId=4991155921769858278-1&user%5B%5D=user+1&user%5B%5D=user+2'
|
||||
post '/api/v1/sipgate/in', params
|
||||
assert_response(200)
|
||||
on_hangup = nil
|
||||
|
|
@ -85,7 +102,7 @@ class SipgateControllerTest < ActionDispatch::IntegrationTest
|
|||
assert_equal('http://zammad.example.com/api/v1/sipgate/in', on_answer)
|
||||
|
||||
# inbound - II - block caller
|
||||
params = 'event=newCall&direction=in&from=491715000000&to=4930600000000&callId=4991155921769858278&user%5B%5D=user+1&user%5B%5D=user+2'
|
||||
params = 'event=newCall&direction=in&from=491715000000&to=4930600000000&callId=4991155921769858278-2&user%5B%5D=user+1&user%5B%5D=user+2'
|
||||
post '/api/v1/sipgate/in', params
|
||||
assert_response(200)
|
||||
on_hangup = nil
|
||||
|
|
@ -105,7 +122,7 @@ class SipgateControllerTest < ActionDispatch::IntegrationTest
|
|||
assert_equal('busy', reason)
|
||||
|
||||
# outbound - I - set default_caller_id
|
||||
params = 'event=newCall&direction=out&from=4930600000000&to=4912347114711&callId=8621106404543334274&user%5B%5D=user+1'
|
||||
params = 'event=newCall&direction=out&from=4930600000000&to=4912347114711&callId=8621106404543334274-3&user%5B%5D=user+1'
|
||||
post '/api/v1/sipgate/out', params
|
||||
assert_response(200)
|
||||
on_hangup = nil
|
||||
|
|
@ -126,11 +143,11 @@ class SipgateControllerTest < ActionDispatch::IntegrationTest
|
|||
end
|
||||
assert_equal('4930777000000', caller_id)
|
||||
assert_equal('4912347114711', number_to_dail)
|
||||
assert_equal('http://zammad.example.com/api/v1/sipgate/in', on_hangup)
|
||||
assert_equal('http://zammad.example.com/api/v1/sipgate/in', on_answer)
|
||||
assert_equal('http://zammad.example.com/api/v1/sipgate/out', on_hangup)
|
||||
assert_equal('http://zammad.example.com/api/v1/sipgate/out', on_answer)
|
||||
|
||||
# outbound - II - set caller_id based on routing_table by explicite number
|
||||
params = 'event=newCall&direction=out&from=4930600000000&to=491714000000&callId=8621106404543334274&user%5B%5D=user+1'
|
||||
params = 'event=newCall&direction=out&from=4930600000000&to=491714000000&callId=8621106404543334274-4&user%5B%5D=user+1'
|
||||
post '/api/v1/sipgate/out', params
|
||||
assert_response(200)
|
||||
on_hangup = nil
|
||||
|
|
@ -151,11 +168,11 @@ class SipgateControllerTest < ActionDispatch::IntegrationTest
|
|||
end
|
||||
assert_equal('41715880339000', caller_id)
|
||||
assert_equal('491714000000', number_to_dail)
|
||||
assert_equal('http://zammad.example.com/api/v1/sipgate/in', on_hangup)
|
||||
assert_equal('http://zammad.example.com/api/v1/sipgate/in', on_answer)
|
||||
assert_equal('http://zammad.example.com/api/v1/sipgate/out', on_hangup)
|
||||
assert_equal('http://zammad.example.com/api/v1/sipgate/out', on_answer)
|
||||
|
||||
# outbound - III - set caller_id based on routing_table by 41*
|
||||
params = 'event=newCall&direction=out&from=4930600000000&to=4147110000000&callId=8621106404543334274&user%5B%5D=user+1'
|
||||
params = 'event=newCall&direction=out&from=4930600000000&to=4147110000000&callId=8621106404543334274-5&user%5B%5D=user+1'
|
||||
post '/api/v1/sipgate/out', params
|
||||
assert_response(200)
|
||||
on_hangup = nil
|
||||
|
|
@ -176,14 +193,14 @@ class SipgateControllerTest < ActionDispatch::IntegrationTest
|
|||
end
|
||||
assert_equal('41715880339000', caller_id)
|
||||
assert_equal('4147110000000', number_to_dail)
|
||||
assert_equal('http://zammad.example.com/api/v1/sipgate/in', on_hangup)
|
||||
assert_equal('http://zammad.example.com/api/v1/sipgate/in', on_answer)
|
||||
assert_equal('http://zammad.example.com/api/v1/sipgate/out', on_hangup)
|
||||
assert_equal('http://zammad.example.com/api/v1/sipgate/out', on_answer)
|
||||
|
||||
# no config
|
||||
Setting.set('sipgate_config', {})
|
||||
params = 'event=newCall&direction=in&from=4912347114711&to=4930600000000&callId=4991155921769858278&user%5B%5D=user+1&user%5B%5D=user+2'
|
||||
params = 'event=newCall&direction=in&from=4912347114711&to=4930600000000&callId=4991155921769858278-6&user%5B%5D=user+1&user%5B%5D=user+2'
|
||||
post '/api/v1/sipgate/in', params
|
||||
assert_response(500)
|
||||
assert_response(422)
|
||||
error = nil
|
||||
content = @response.body
|
||||
response = REXML::Document.new(content)
|
||||
|
|
@ -194,4 +211,123 @@ class SipgateControllerTest < ActionDispatch::IntegrationTest
|
|||
|
||||
end
|
||||
|
||||
test 'log call' do
|
||||
|
||||
# outbound - I - new call
|
||||
params = 'event=newCall&direction=out&from=4930600000000&to=4912347114711&callId=1234567890-1&user%5B%5D=user+1'
|
||||
post '/api/v1/sipgate/out', params
|
||||
assert_response(200)
|
||||
log = Cti::Log.find_by(call_id: '1234567890-1')
|
||||
assert(log)
|
||||
assert_equal('4930777000000', log.from)
|
||||
assert_equal('4912347114711', log.to)
|
||||
assert_equal('out', log.direction)
|
||||
assert_equal('user 1', log.from_comment)
|
||||
assert_equal(nil, log.comment)
|
||||
assert_equal('newCall', log.state)
|
||||
|
||||
# outbound - I - hangup by agent
|
||||
params = 'event=hangup&direction=out&callId=1234567890-1&cause=cancel'
|
||||
post '/api/v1/sipgate/out', params
|
||||
assert_response(200)
|
||||
log = Cti::Log.find_by(call_id: '1234567890-1')
|
||||
assert(log)
|
||||
assert_equal('4930777000000', log.from)
|
||||
assert_equal('4912347114711', log.to)
|
||||
assert_equal('out', log.direction)
|
||||
assert_equal('user 1', log.from_comment)
|
||||
assert_equal('cancel', log.comment)
|
||||
assert_equal('hangup', log.state)
|
||||
|
||||
# outbound - II - new call
|
||||
params = 'event=newCall&direction=out&from=4930600000000&to=4912347114711&callId=1234567890-2&user%5B%5D=user+1'
|
||||
post '/api/v1/sipgate/out', params
|
||||
assert_response(200)
|
||||
log = Cti::Log.find_by(call_id: '1234567890-2')
|
||||
assert(log)
|
||||
assert_equal('4930777000000', log.from)
|
||||
assert_equal('4912347114711', log.to)
|
||||
assert_equal('out', log.direction)
|
||||
assert_equal('user 1', log.from_comment)
|
||||
assert_equal(nil, log.comment)
|
||||
assert_equal('newCall', log.state)
|
||||
|
||||
# outbound - II - answer by customer
|
||||
params = 'event=answer&direction=out&callId=1234567890-2&from=4930600000000&to=4912347114711'
|
||||
post '/api/v1/sipgate/out', params
|
||||
assert_response(200)
|
||||
log = Cti::Log.find_by(call_id: '1234567890-2')
|
||||
assert(log)
|
||||
assert_equal('4930777000000', log.from)
|
||||
assert_equal('4912347114711', log.to)
|
||||
assert_equal('out', log.direction)
|
||||
assert_equal('user 1', log.from_comment)
|
||||
assert_equal(nil, log.comment)
|
||||
assert_equal('answer', log.state)
|
||||
|
||||
# outbound - II - hangup by customer
|
||||
params = 'event=hangup&direction=out&callId=1234567890-2&cause=normalClearing&from=4930600000000&to=4912347114711'
|
||||
post '/api/v1/sipgate/out', params
|
||||
assert_response(200)
|
||||
log = Cti::Log.find_by(call_id: '1234567890-2')
|
||||
assert(log)
|
||||
assert_equal('4930777000000', log.from)
|
||||
assert_equal('4912347114711', log.to)
|
||||
assert_equal('out', log.direction)
|
||||
assert_equal('user 1', log.from_comment)
|
||||
assert_equal('normalClearing', log.comment)
|
||||
assert_equal('hangup', log.state)
|
||||
|
||||
# inbound - I - new call
|
||||
params = 'event=newCall&direction=in&to=4930600000000&from=4912347114711&callId=1234567890-3&user%5B%5D=user+1'
|
||||
post '/api/v1/sipgate/in', params
|
||||
assert_response(200)
|
||||
log = Cti::Log.find_by(call_id: '1234567890-3')
|
||||
assert(log)
|
||||
assert_equal('4930600000000', log.to)
|
||||
assert_equal('4912347114711', log.from)
|
||||
assert_equal('in', log.direction)
|
||||
assert_equal('user 1', log.to_comment)
|
||||
assert_equal(nil, log.comment)
|
||||
assert_equal('newCall', log.state)
|
||||
|
||||
# inbound - I - answer by customer
|
||||
params = 'event=answer&direction=in&callId=1234567890-3&to=4930600000000&from=4912347114711'
|
||||
post '/api/v1/sipgate/in', params
|
||||
assert_response(200)
|
||||
log = Cti::Log.find_by(call_id: '1234567890-3')
|
||||
assert(log)
|
||||
assert_equal('4930600000000', log.to)
|
||||
assert_equal('4912347114711', log.from)
|
||||
assert_equal('in', log.direction)
|
||||
assert_equal('user 1', log.to_comment)
|
||||
assert_equal(nil, log.comment)
|
||||
assert_equal('answer', log.state)
|
||||
|
||||
# inbound - I - hangup by customer
|
||||
params = 'event=hangup&direction=in&callId=1234567890-3&cause=normalClearing&to=4930600000000&from=4912347114711'
|
||||
post '/api/v1/sipgate/in', params
|
||||
assert_response(200)
|
||||
log = Cti::Log.find_by(call_id: '1234567890-3')
|
||||
assert(log)
|
||||
assert_equal('4930600000000', log.to)
|
||||
assert_equal('4912347114711', log.from)
|
||||
assert_equal('in', log.direction)
|
||||
assert_equal('user 1', log.to_comment)
|
||||
assert_equal('normalClearing', log.comment)
|
||||
assert_equal('hangup', log.state)
|
||||
|
||||
get '/api/v1/cti/log'
|
||||
assert_response(401)
|
||||
|
||||
headers = { 'ACCEPT' => 'application/json', 'CONTENT_TYPE' => 'application/json' }
|
||||
credentials = ActionController::HttpAuthentication::Basic.encode_credentials('cti-agent@example.com', 'agentpw')
|
||||
get '/api/v1/cti/log', {}, headers.merge('Authorization' => credentials)
|
||||
assert_response(200)
|
||||
result = JSON.parse(@response.body)
|
||||
assert_equal(result.class, Array)
|
||||
assert_equal(3, result.count)
|
||||
|
||||
end
|
||||
|
||||
end
|
||||
|
|
|
|||
Loading…
Reference in a new issue