Fixed issue #2118 - A ticket created by customer via web with state new is set to open on second update by customer.

app/assets/javascripts/app/controllers/ticket_zoom.coffee

@@ -633,6 +633,11 @@ class App.TicketZoom extends App.Controller
     # and the default is was not set before
     return if @isDefaultFollowUpStateSet
 
+    # and only if ticket is not in "new" state
+    if @ticket && @ticket.state_id
+      state = App.TicketState.findByAttribute('id', @ticket.state_id)
+      return if state && state.default_create is true
+
     # prevent multiple changes for the default follow up state
     @isDefaultFollowUpStateSet = true
 

test/browser/customer_ticket_create_test.rb

@@ -2,7 +2,7 @@
 require 'browser_test_helper'
 
 class CustomerTicketCreateTest < TestCase
-  def test_customer_ticket_create
+  def test_customer_ticket_create_and_verify_state_after_update
     @browser = browser_instance
     login(
       username: 'nicole.braun@zammad.org',
@@ -47,6 +47,12 @@ class CustomerTicketCreateTest < TestCase
       no_quote: true,
     )
 
+    # verify if the state has changed to open
+    match(
+      css: '.content.active .sidebar [name="state_id"]',
+      value: 'new',
+    )
+
     # update ticket
     set(
       css: '.content.active [data-name="body"]',
@@ -65,6 +71,12 @@ class CustomerTicketCreateTest < TestCase
       value: 'some body 1234 äöüß',
     )
 
+    # check if the ticket state is new after update by customer
+    match(
+      css: '.content.active .sidebar [name="state_id"]',
+      value: 'new',
+    )
+
     # now we want to verify the default followup state
     # for this case we close the ticket first and then
     # write a new article. If the content is written
@@ -153,7 +165,7 @@ class CustomerTicketCreateTest < TestCase
     )
   end
 
-  def test_customer_ticket_create_relogin_with_agent_ticket_crearte
+  def test_customer_ticket_create_relogin_with_agent_ticket_create
     @browser = browser_instance
     login(
       username: 'nicole.braun@zammad.org',