Refactoring: Migrate ticket_trigger_extended_recursive_disabled_test to RSpec.
This commit is contained in:
Ryan Lue
Thorsten Eckel
parent
138edc437b
commit
49d104a11c
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@ -1194,5 +1194,28 @@ RSpec.describe Ticket, type: :model do
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end
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end
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end
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describe 'Ticket lifecycle order-of-operations:' do
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subject!(:ticket) { create(:ticket) }
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let!(:agent) { create(:agent, groups: [group]) }
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let(:group) { create(:group) }
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before do
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create(
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:trigger,
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condition: { 'ticket.action' => { 'operator' => 'is', 'value' => 'create' } },
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perform: { 'ticket.group_id' => { 'value' => group.id } }
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)
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end
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it 'fires triggers before new ticket notifications are sent' do
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expect { Observer::Transaction.commit }
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.to change { ticket.reload.group }.to(group)
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expect { Scheduler.worker(true) }
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.to change { NotificationFactory::Mailer.already_sent?(ticket, agent, 'email') }.to(1)
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end
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end
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end
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end
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@ -581,4 +581,189 @@ RSpec.describe Trigger, type: :model do
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it_behaves_like 'successful trigger', attribute: 'ticket.updated_by_id'
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it_behaves_like 'successful trigger', attribute: 'ticket.owner_id'
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end
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describe 'Multi-trigger interactions:' do
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let(:ticket) { create(:ticket) }
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context 'cascading (i.e., trigger A satisfies trigger B satisfies trigger C)' do
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subject!(:triggers) do
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[
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create(:trigger, condition: initial_state, perform: first_change, name: 'A'),
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create(:trigger, condition: first_change, perform: second_change, name: 'B'),
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create(:trigger, condition: second_change, perform: third_change, name: 'C')
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]
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end
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context 'in a chain' do
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let(:initial_state) do
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{
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'ticket.state_id' => {
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'operator' => 'is',
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'value' => Ticket::State.lookup(name: 'new').id.to_s,
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}
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}
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end
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let(:first_change) do
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{
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'ticket.state_id' => {
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'operator' => 'is',
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'value' => Ticket::State.lookup(name: 'open').id.to_s,
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}
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}
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end
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let(:second_change) do
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{
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'ticket.state_id' => {
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'operator' => 'is',
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'value' => Ticket::State.lookup(name: 'closed').id.to_s,
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}
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}
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end
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let(:third_change) do
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{
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'ticket.state_id' => {
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'operator' => 'is',
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'value' => Ticket::State.lookup(name: 'merged').id.to_s,
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}
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}
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end
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context 'in alphabetical order (by name)' do
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it 'fires all triggers in sequence' do
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expect { Observer::Transaction.commit }
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.to change { ticket.reload.state.name }.to('merged')
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end
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end
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context 'out of alphabetical order (by name)' do
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before do
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triggers.first.update(name: 'E')
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triggers.second.update(name: 'F')
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triggers.third.update(name: 'D')
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end
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context 'with Setting ticket_trigger_recursive: true' do
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before { Setting.set('ticket_trigger_recursive', true) }
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it 'evaluates triggers in sequence, then loops back to the start and re-evalutes skipped triggers' do
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expect { Observer::Transaction.commit }
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.to change { ticket.reload.state.name }.to('merged')
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end
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end
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context 'with Setting ticket_trigger_recursive: false' do
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before { Setting.set('ticket_trigger_recursive', false) }
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it 'evaluates triggers in sequence, firing only the ones that match' do
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expect { Observer::Transaction.commit }
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.to change { ticket.reload.state.name }.to('closed')
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end
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end
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end
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end
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context 'in circular reference (i.e., trigger A satisfies trigger B satisfies trigger C satisfies trigger A...)' do
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let(:initial_state) do
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{
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'ticket.priority_id' => {
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'operator' => 'is',
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'value' => Ticket::Priority.lookup(name: '2 normal').id.to_s,
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}
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}
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end
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let(:first_change) do
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{
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'ticket.priority_id' => {
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'operator' => 'is',
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'value' => Ticket::Priority.lookup(name: '3 high').id.to_s,
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}
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}
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end
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let(:second_change) do
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{
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'ticket.priority_id' => {
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'operator' => 'is',
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'value' => Ticket::Priority.lookup(name: '1 low').id.to_s,
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}
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}
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end
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let(:third_change) do
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{
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'ticket.priority_id' => {
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'operator' => 'is',
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'value' => Ticket::Priority.lookup(name: '2 normal').id.to_s,
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}
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}
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end
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context 'with Setting ticket_trigger_recursive: true' do
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before { Setting.set('ticket_trigger_recursive', true) }
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it 'fires each trigger once, without being caught in an endless loop' do
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expect { Timeout.timeout(2) { Observer::Transaction.commit } }
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.to not_change { ticket.reload.priority.name }
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.and not_raise_error
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end
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end
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context 'with Setting ticket_trigger_recursive: false' do
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before { Setting.set('ticket_trigger_recursive', false) }
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it 'fires each trigger once, without being caught in an endless loop' do
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expect { Timeout.timeout(2) { Observer::Transaction.commit } }
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.to not_change { ticket.reload.priority.name }
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.and not_raise_error
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end
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end
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end
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end
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context 'competing (i.e., trigger A un-satisfies trigger B)' do
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subject!(:triggers) do
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[
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create(:trigger, condition: initial_state, perform: change_a, name: 'A'),
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create(:trigger, condition: initial_state, perform: change_b, name: 'B')
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]
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end
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let(:initial_state) do
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{
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'ticket.state_id' => {
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'operator' => 'is',
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'value' => Ticket::State.lookup(name: 'new').id.to_s,
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}
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}
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end
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let(:change_a) do
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{
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'ticket.state_id' => {
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'operator' => 'is',
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'value' => Ticket::State.lookup(name: 'open').id.to_s,
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}
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}
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end
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let(:change_b) do
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{
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'ticket.priority_id' => {
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'operator' => 'is',
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'value' => Ticket::Priority.lookup(name: '3 high').id.to_s,
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}
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}
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end
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it 'evaluates triggers in sequence, firing only the ones that match' do
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expect { Observer::Transaction.commit }
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.to change { ticket.reload.state.name }.to('open')
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.and not_change { ticket.reload.priority.name }
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end
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end
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end
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end
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@ -1,677 +0,0 @@
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require 'test_helper'
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class TicketTriggerExtendedRecursiveDisabledTest < ActiveSupport::TestCase
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setup do
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Setting.set('ticket_trigger_recursive', false)
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end
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test 'recursive trigger' do
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Trigger.create!(
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name: '1) set prio to 3 high',
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condition: {
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'ticket.action' => {
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'operator' => 'is',
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'value' => 'create',
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},
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'ticket.state_id' => {
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'operator' => 'is',
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'value' => Ticket::State.lookup(name: 'new').id.to_s,
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},
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},
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perform: {
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'ticket.priority_id' => {
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'value' => Ticket::Priority.lookup(name: '3 high').id.to_s,
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},
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},
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disable_notification: true,
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active: true,
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created_by_id: 1,
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updated_by_id: 1,
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)
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Trigger.create!(
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name: '2) set state to closed',
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condition: {
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'ticket.action' => {
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'operator' => 'is',
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'value' => 'create',
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},
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'ticket.priority_id' => {
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'operator' => 'is',
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'value' => Ticket::Priority.lookup(name: '3 high').id.to_s,
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},
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},
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perform: {
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'ticket.state_id' => {
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'value' => Ticket::State.lookup(name: 'closed').id.to_s,
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},
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},
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disable_notification: true,
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active: true,
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created_by_id: 1,
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updated_by_id: 1,
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)
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email_raw_string = 'From: me@example.com
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To: customer@example.com
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Subject: some new subject
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Some Text'
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ticket_p, _article_p, _user_p, _mail = Channel::EmailParser.new.process({}, email_raw_string)
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assert_equal('some new subject', ticket_p.title)
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assert_equal('Users', ticket_p.group.name)
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assert_equal('3 high', ticket_p.priority.name)
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assert_equal('closed', ticket_p.state.name)
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assert_equal(1, ticket_p.articles.count, 'ticket1.articles verify')
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end
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test 'recursive trigger - loop test' do
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Trigger.create!(
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name: '1) set prio to 3 high',
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condition: {
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'ticket.priority_id' => {
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'operator' => 'is',
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'value' => Ticket::Priority.lookup(name: '2 normal').id.to_s,
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},
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},
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perform: {
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'ticket.priority_id' => {
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'value' => Ticket::Priority.lookup(name: '3 high').id.to_s,
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},
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'ticket.state_id' => {
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'value' => Ticket::State.lookup(name: 'closed').id.to_s,
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},
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},
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disable_notification: true,
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active: true,
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created_by_id: 1,
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updated_by_id: 1,
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)
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Trigger.create!(
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name: '2) set prio to 1 low',
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condition: {
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'ticket.priority_id' => {
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'operator' => 'is',
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'value' => Ticket::Priority.lookup(name: '3 high').id.to_s,
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},
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},
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perform: {
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'ticket.priority_id' => {
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'value' => Ticket::Priority.lookup(name: '1 low').id.to_s,
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},
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'ticket.state_id' => {
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'value' => Ticket::State.lookup(name: 'open').id.to_s,
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},
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},
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disable_notification: true,
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active: true,
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created_by_id: 1,
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updated_by_id: 1,
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)
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Trigger.create!(
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name: '3) set prio to 3 high',
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condition: {
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'ticket.priority_id' => {
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'operator' => 'is',
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'value' => Ticket::Priority.lookup(name: '1 low').id.to_s,
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},
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},
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perform: {
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'ticket.priority_id' => {
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'value' => Ticket::Priority.lookup(name: '2 normal').id.to_s,
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},
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},
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disable_notification: true,
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active: true,
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created_by_id: 1,
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updated_by_id: 1,
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)
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email_raw_string = 'From: me@example.com
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To: customer@example.com
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Subject: some new subject
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Some Text'
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ticket_p, _article_p, _user_p, _mail = Channel::EmailParser.new.process({}, email_raw_string)
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assert_equal('some new subject', ticket_p.title)
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assert_equal('Users', ticket_p.group.name)
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assert_equal('2 normal', ticket_p.priority.name)
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assert_equal('open', ticket_p.state.name)
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assert_equal(1, ticket_p.articles.count, 'ticket1.articles verify')
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end
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test 'recursive trigger - 2 trigger will not trigger next trigger' do
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Trigger.create!(
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name: '1) set prio to 3 high',
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condition: {
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'ticket.action' => {
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'operator' => 'is',
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'value' => 'create',
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},
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'ticket.priority_id' => {
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'operator' => 'is',
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'value' => Ticket::Priority.lookup(name: '2 normal').id.to_s,
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},
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},
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perform: {
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'ticket.priority_id' => {
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'value' => Ticket::Priority.lookup(name: '3 high').id.to_s,
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},
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},
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disable_notification: true,
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active: true,
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created_by_id: 1,
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updated_by_id: 1,
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)
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Trigger.create!(
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name: '2) set state to open',
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condition: {
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'ticket.action' => {
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'operator' => 'is',
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'value' => 'create',
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},
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'ticket.priority_id' => {
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'operator' => 'is',
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'value' => Ticket::Priority.lookup(name: '2 normal').id.to_s,
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},
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},
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perform: {
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'ticket.state_id' => {
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'value' => Ticket::State.lookup(name: 'open').id.to_s,
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},
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},
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disable_notification: true,
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active: true,
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created_by_id: 1,
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updated_by_id: 1,
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)
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Trigger.create!(
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name: '3) set state to closed',
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condition: {
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'ticket.action' => {
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'operator' => 'is',
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'value' => 'create',
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},
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'ticket.priority_id' => {
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'operator' => 'is',
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'value' => Ticket::Priority.lookup(name: '2 normal').id.to_s,
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},
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'ticket.state_id' => {
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'operator' => 'is',
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'value' => Ticket::State.lookup(name: 'open').id.to_s,
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},
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},
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perform: {
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'ticket.state_id' => {
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'value' => Ticket::State.lookup(name: 'closed').id.to_s,
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},
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},
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disable_notification: true,
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active: true,
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created_by_id: 1,
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updated_by_id: 1,
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)
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email_raw_string = 'From: me@example.com
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To: customer@example.com
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Subject: some new subject
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Some Text'
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ticket_p, _article_p, _user_p, _mail = Channel::EmailParser.new.process({}, email_raw_string)
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assert_equal('some new subject', ticket_p.title)
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assert_equal('Users', ticket_p.group.name)
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assert_equal('3 high', ticket_p.priority.name)
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assert_equal('new', ticket_p.state.name)
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assert_equal(1, ticket_p.articles.count, 'ticket1.articles verify')
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end
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test 'recursive trigger - 2 trigger will trigger next trigger - case 1' do
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Trigger.create!(
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name: '1) set state to closed',
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condition: {
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'ticket.action' => {
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'operator' => 'is',
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'value' => 'create',
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},
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'ticket.priority_id' => {
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'operator' => 'is',
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'value' => Ticket::Priority.lookup(name: '3 high').id.to_s,
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},
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'ticket.state_id' => {
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'operator' => 'is',
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'value' => Ticket::State.lookup(name: 'open').id.to_s,
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},
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},
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perform: {
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'ticket.state_id' => {
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'value' => Ticket::State.lookup(name: 'closed').id.to_s,
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},
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},
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disable_notification: true,
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active: true,
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created_by_id: 1,
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updated_by_id: 1,
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)
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Trigger.create!(
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name: '2) set prio to 3 high',
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condition: {
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'ticket.action' => {
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'operator' => 'is',
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'value' => 'create',
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},
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'ticket.priority_id' => {
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'operator' => 'is',
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'value' => Ticket::Priority.lookup(name: '2 normal').id.to_s,
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},
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},
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perform: {
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'ticket.priority_id' => {
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'value' => Ticket::Priority.lookup(name: '3 high').id.to_s,
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},
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},
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disable_notification: true,
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active: true,
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created_by_id: 1,
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updated_by_id: 1,
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)
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Trigger.create!(
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name: '3) set state to open',
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condition: {
|
||||
'ticket.action' => {
|
||||
'operator' => 'is',
|
||||
'value' => 'create',
|
||||
},
|
||||
},
|
||||
perform: {
|
||||
'ticket.state_id' => {
|
||||
'value' => Ticket::State.lookup(name: 'open').id.to_s,
|
||||
},
|
||||
},
|
||||
disable_notification: true,
|
||||
active: true,
|
||||
created_by_id: 1,
|
||||
updated_by_id: 1,
|
||||
)
|
||||
|
||||
email_raw_string = 'From: me@example.com
|
||||
To: customer@example.com
|
||||
Subject: some new subject
|
||||
|
||||
Some Text'
|
||||
|
||||
ticket_p, _article_p, _user_p, _mail = Channel::EmailParser.new.process({}, email_raw_string)
|
||||
|
||||
assert_equal('some new subject', ticket_p.title)
|
||||
assert_equal('Users', ticket_p.group.name)
|
||||
assert_equal('3 high', ticket_p.priority.name)
|
||||
assert_equal('open', ticket_p.state.name)
|
||||
assert_equal(1, ticket_p.articles.count, 'ticket1.articles verify')
|
||||
|
||||
end
|
||||
|
||||
test 'recursive trigger - 2 trigger will trigger next trigger - case 2' do
|
||||
Trigger.create!(
|
||||
name: '1) set prio to 3 high',
|
||||
condition: {
|
||||
'ticket.action' => {
|
||||
'operator' => 'is',
|
||||
'value' => 'create',
|
||||
},
|
||||
'ticket.priority_id' => {
|
||||
'operator' => 'is',
|
||||
'value' => Ticket::Priority.lookup(name: '2 normal').id.to_s,
|
||||
},
|
||||
'ticket.state_id' => {
|
||||
'operator' => 'is',
|
||||
'value' => Ticket::State.lookup(name: 'closed').id.to_s,
|
||||
},
|
||||
},
|
||||
perform: {
|
||||
'ticket.priority_id' => {
|
||||
'value' => Ticket::Priority.lookup(name: '3 high').id.to_s,
|
||||
},
|
||||
},
|
||||
disable_notification: true,
|
||||
active: true,
|
||||
created_by_id: 1,
|
||||
updated_by_id: 1,
|
||||
)
|
||||
|
||||
Trigger.create!(
|
||||
name: '2) set state to closed',
|
||||
condition: {
|
||||
'ticket.action' => {
|
||||
'operator' => 'is',
|
||||
'value' => 'create',
|
||||
},
|
||||
'ticket.priority_id' => {
|
||||
'operator' => 'is',
|
||||
'value' => Ticket::Priority.lookup(name: '2 normal').id.to_s,
|
||||
},
|
||||
'ticket.state_id' => {
|
||||
'operator' => 'is',
|
||||
'value' => Ticket::State.lookup(name: 'open').id.to_s,
|
||||
},
|
||||
},
|
||||
perform: {
|
||||
'ticket.state_id' => {
|
||||
'value' => Ticket::State.lookup(name: 'closed').id.to_s,
|
||||
},
|
||||
},
|
||||
disable_notification: true,
|
||||
active: true,
|
||||
created_by_id: 1,
|
||||
updated_by_id: 1,
|
||||
)
|
||||
|
||||
Trigger.create!(
|
||||
name: '3) set state to open',
|
||||
condition: {
|
||||
'ticket.action' => {
|
||||
'operator' => 'is',
|
||||
'value' => 'create',
|
||||
},
|
||||
},
|
||||
perform: {
|
||||
'ticket.state_id' => {
|
||||
'value' => Ticket::State.lookup(name: 'open').id.to_s,
|
||||
},
|
||||
},
|
||||
disable_notification: true,
|
||||
active: true,
|
||||
created_by_id: 1,
|
||||
updated_by_id: 1,
|
||||
)
|
||||
|
||||
email_raw_string = 'From: me@example.com
|
||||
To: customer@example.com
|
||||
Subject: some new subject
|
||||
|
||||
Some Text'
|
||||
|
||||
ticket_p, _article_p, _user_p, _mail = Channel::EmailParser.new.process({}, email_raw_string)
|
||||
|
||||
assert_equal('some new subject', ticket_p.title)
|
||||
assert_equal('Users', ticket_p.group.name)
|
||||
assert_equal('2 normal', ticket_p.priority.name)
|
||||
assert_equal('open', ticket_p.state.name)
|
||||
|
||||
assert_equal(1, ticket_p.articles.count, 'ticket1.articles verify')
|
||||
|
||||
end
|
||||
|
||||
test 'trigger based move and verify correct agent notifications' do
|
||||
|
||||
group1 = Group.create!(
|
||||
name: 'Group 1',
|
||||
active: true,
|
||||
email_address: EmailAddress.first,
|
||||
created_by_id: 1,
|
||||
updated_by_id: 1,
|
||||
)
|
||||
group2 = Group.create!(
|
||||
name: 'Group 2',
|
||||
active: true,
|
||||
email_address: EmailAddress.first,
|
||||
created_by_id: 1,
|
||||
updated_by_id: 1,
|
||||
)
|
||||
group3 = Group.create!(
|
||||
name: 'Group 3',
|
||||
active: true,
|
||||
email_address: EmailAddress.first,
|
||||
created_by_id: 1,
|
||||
updated_by_id: 1,
|
||||
)
|
||||
roles = Role.where(name: 'Agent')
|
||||
user1 = User.create!(
|
||||
login: 'trigger1@example.org',
|
||||
firstname: 'trigger1',
|
||||
lastname: 'trigger1',
|
||||
email: 'trigger1@example.org',
|
||||
password: 'some_pass',
|
||||
active: true,
|
||||
groups: [group1],
|
||||
roles: roles,
|
||||
created_by_id: 1,
|
||||
updated_by_id: 1,
|
||||
)
|
||||
user2 = User.create!(
|
||||
login: 'trigger2@example.org',
|
||||
firstname: 'trigger2',
|
||||
lastname: 'trigger2',
|
||||
email: 'trigger2@example.org',
|
||||
password: 'some_pass',
|
||||
active: true,
|
||||
groups: [group2],
|
||||
roles: roles,
|
||||
created_by_id: 1,
|
||||
updated_by_id: 1,
|
||||
)
|
||||
|
||||
# trigger, move ticket created in group1 into group3 and then into group2
|
||||
Trigger.create_or_update(
|
||||
name: '1 dispatch',
|
||||
condition: {
|
||||
'ticket.action' => {
|
||||
'operator' => 'is',
|
||||
'value' => 'create',
|
||||
},
|
||||
'ticket.group_id' => {
|
||||
'operator' => 'is',
|
||||
'value' => group3.id.to_s,
|
||||
},
|
||||
'ticket.state_id' => {
|
||||
'operator' => 'is',
|
||||
'value' => Ticket::State.lookup(name: 'new').id.to_s,
|
||||
},
|
||||
},
|
||||
perform: {
|
||||
'ticket.group_id' => {
|
||||
'value' => group2.id.to_s,
|
||||
},
|
||||
},
|
||||
disable_notification: true,
|
||||
active: true,
|
||||
created_by_id: 1,
|
||||
updated_by_id: 1,
|
||||
)
|
||||
Trigger.create_or_update(
|
||||
name: '2 dispatch',
|
||||
condition: {
|
||||
'ticket.action' => {
|
||||
'operator' => 'is',
|
||||
'value' => 'create',
|
||||
},
|
||||
'ticket.state_id' => {
|
||||
'operator' => 'is',
|
||||
'value' => Ticket::State.lookup(name: 'new').id.to_s,
|
||||
},
|
||||
},
|
||||
perform: {
|
||||
'ticket.group_id' => {
|
||||
'value' => group3.id.to_s,
|
||||
},
|
||||
},
|
||||
disable_notification: true,
|
||||
active: true,
|
||||
created_by_id: 1,
|
||||
updated_by_id: 1,
|
||||
)
|
||||
|
||||
ticket1 = Ticket.create!(
|
||||
title: '123',
|
||||
group: group1,
|
||||
customer_id: 2,
|
||||
state: Ticket::State.lookup(name: 'new'),
|
||||
priority: Ticket::Priority.lookup(name: '2 normal'),
|
||||
updated_by_id: 1,
|
||||
created_by_id: 1,
|
||||
)
|
||||
assert(ticket1)
|
||||
|
||||
assert_equal(ticket1.title, '123')
|
||||
assert_equal(ticket1.group.name, group1.name)
|
||||
assert_equal(ticket1.state.name, 'new')
|
||||
|
||||
Ticket::Article.create!(
|
||||
ticket_id: ticket1.id,
|
||||
from: 'some_sender@example.com',
|
||||
to: 'some_recipient@example.com',
|
||||
subject: 'some subject',
|
||||
message_id: 'some@id',
|
||||
body: 'some message',
|
||||
internal: false,
|
||||
sender: Ticket::Article::Sender.find_by(name: 'Customer'),
|
||||
type: Ticket::Article::Type.find_by(name: 'email'),
|
||||
updated_by_id: 1,
|
||||
created_by_id: 1,
|
||||
)
|
||||
|
||||
# verfiy if agent1 got no notifcation
|
||||
assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket1, user1, 'email'), ticket1.id)
|
||||
|
||||
# verfiy if agent2 got no notifcation
|
||||
assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket1, user2, 'email'), ticket1.id)
|
||||
|
||||
Observer::Transaction.commit
|
||||
Scheduler.worker(true)
|
||||
|
||||
ticket1.reload
|
||||
assert_equal('123', ticket1.title)
|
||||
assert_equal(group3.name, ticket1.group.name)
|
||||
assert_equal('new', ticket1.state.name)
|
||||
assert_equal('2 normal', ticket1.priority.name)
|
||||
assert_equal(1, ticket1.articles.count)
|
||||
|
||||
# verfiy if agent1 got no notifcation
|
||||
assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket1, user1, 'email'), ticket1.id)
|
||||
|
||||
# verfiy if agent2 got notifcation
|
||||
assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket1, user2, 'email'), ticket1.id)
|
||||
|
||||
end
|
||||
|
||||
test 'recursive trigger loop check' do
|
||||
Trigger.create!(
|
||||
name: '000',
|
||||
condition: {
|
||||
'ticket.action' => {
|
||||
'operator' => 'is',
|
||||
'value' => 'create',
|
||||
},
|
||||
'ticket.priority_id' => {
|
||||
'operator' => 'is',
|
||||
'value' => Ticket::Priority.lookup(name: '1 low').id.to_s,
|
||||
},
|
||||
},
|
||||
perform: {
|
||||
'ticket.state_id' => {
|
||||
'value' => Ticket::State.lookup(name: 'closed').id.to_s,
|
||||
},
|
||||
},
|
||||
disable_notification: true,
|
||||
active: true,
|
||||
created_by_id: 1,
|
||||
updated_by_id: 1,
|
||||
)
|
||||
Trigger.create!(
|
||||
name: '001',
|
||||
condition: {
|
||||
'ticket.action' => {
|
||||
'operator' => 'is',
|
||||
'value' => 'create',
|
||||
},
|
||||
'ticket.priority_id' => {
|
||||
'operator' => 'is',
|
||||
'value' => Ticket::Priority.lookup(name: '3 high').id.to_s,
|
||||
},
|
||||
},
|
||||
perform: {
|
||||
'ticket.priority_id' => {
|
||||
'value' => Ticket::Priority.lookup(name: '1 low').id.to_s,
|
||||
},
|
||||
},
|
||||
disable_notification: true,
|
||||
active: true,
|
||||
created_by_id: 1,
|
||||
updated_by_id: 1,
|
||||
)
|
||||
Trigger.create!(
|
||||
name: '002',
|
||||
condition: {
|
||||
'ticket.action' => {
|
||||
'operator' => 'is',
|
||||
'value' => 'create',
|
||||
},
|
||||
'ticket.priority_id' => {
|
||||
'operator' => 'is',
|
||||
'value' => Ticket::Priority.lookup(name: '2 normal').id.to_s,
|
||||
},
|
||||
},
|
||||
perform: {
|
||||
'ticket.priority_id' => {
|
||||
'value' => Ticket::Priority.lookup(name: '3 high').id.to_s,
|
||||
},
|
||||
},
|
||||
disable_notification: true,
|
||||
active: true,
|
||||
created_by_id: 1,
|
||||
updated_by_id: 1,
|
||||
)
|
||||
group1 = Group.find_by(name: 'Users')
|
||||
ticket1 = Ticket.create!(
|
||||
title: '123',
|
||||
group: group1,
|
||||
customer_id: 2,
|
||||
state: Ticket::State.lookup(name: 'new'),
|
||||
priority: Ticket::Priority.lookup(name: '2 normal'),
|
||||
updated_by_id: 1,
|
||||
created_by_id: 1,
|
||||
)
|
||||
assert(ticket1)
|
||||
|
||||
assert_equal(ticket1.title, '123')
|
||||
assert_equal(ticket1.group.name, group1.name)
|
||||
assert_equal(ticket1.state.name, 'new')
|
||||
|
||||
Ticket::Article.create!(
|
||||
ticket_id: ticket1.id,
|
||||
from: 'some_sender@example.com',
|
||||
to: 'some_recipient@example.com',
|
||||
subject: 'some subject',
|
||||
message_id: 'some@id',
|
||||
body: 'some message',
|
||||
internal: false,
|
||||
sender: Ticket::Article::Sender.find_by(name: 'Customer'),
|
||||
type: Ticket::Article::Type.find_by(name: 'email'),
|
||||
updated_by_id: 1,
|
||||
created_by_id: 1,
|
||||
)
|
||||
|
||||
Observer::Transaction.commit
|
||||
Scheduler.worker(true)
|
||||
|
||||
ticket1.reload
|
||||
assert_equal('123', ticket1.title)
|
||||
assert_equal('new', ticket1.state.name)
|
||||
assert_equal('3 high', ticket1.priority.name)
|
||||
assert_equal(1, ticket1.articles.count)
|
||||
|
||||
end
|
||||
|
||||
end
|
||||
Loading…
Reference in a new issue